Our Deal

5 weeks and counting – Purchased a handbag & 5 weeks still nothing. Make enquiries regarding purchase to receive (still on way) being investigated. Gone on to long

Rip off – I bought a leather wallet through group on and received a small 3cm x 4cm piece of plastic. I sent an email to Ever Mercantile and Groupon but never received a reply. Show details

So easy to use looks very expensive – This is a very useful bracelet for someone older it is so easy to use, bought for my 76 yr old husband after a big heart operation. It connects to BT very quickly on iPad or phone. Keeps record of daily actives. I would recommend this item as the cost is way below others and yet does it all.

Vege spiral slicer – Wasn't happy with the product but there was no issued at all with Our Deal looking at the issue and giving us a refund. Well done - we are impressed!

Amazing customer service! – I've bought many products and services from Our Deal and unfortunately had a very bad experiences with my most current purchase. The merchant supplying the service did not meet their end of the deal. The Our Deal team promptly acted on my complaint and rectified the situation with a full refund. Thanks again for outstanding customer service Our… Read more

Deal team, I will be most certainly returning as a happy customer. Well done and thank you Allen from customer service :)

Useless 'reusable' covers. Read this before you consider – I wanted a sustainable reusable product to replace using so much cling wrap. So, I sent for some silicone covers which on the video advert showed them being pulled over bowls and containers to preserve food. They looked so good I bought extra to give to my children. They don't grip the sides of any containers no matter the material. I've tried… Read more

them on everything, plastic, pot, ceramic. They just sit on top or ping off. They are totally useless. I'm so disappointed that I've bought something that took resources to make and have to go in the rubbish. I sent an email to Ever Mercantile and never even received a reply.

Absolute joke – So I ordered 2 swimsuits from Ever Mercantile Limited via Groupon. What eventually arrived was, and which I had to wait in and sign for was an empty plastic bag!!! No swimsuits! Nada, zero, absolutely nothing inside ! Very disappointed. Groupon have given me a refund.

Bad Customer Service – Purchased a jacket online from Our Deal, item from My Shop Your Shop. Jacket didn't fit, two sizes smaller than stated on size chart. A lot of trouble in returning jacket eventually received refund on jacket & then had issue with postage I had to pay. Finally received a credit to use within 12 mnths for the postage, better than nothing but I don't wish to be involved with Our Deal again & My Shop Your Shop should be avoided at all cost.

I was misled into ordering a different Product to what was advertised on the OurDeal email – I received an OurDeal email advertising a 7 day moon necklace. I followed the links to the ordering page and placed an order. It arrived, I liked it. So when I saw the 7 day moon earrings advertised on an OurDeal email sent to me, I ordered them. However, when they arrived I saw that the necklace and earrings don't match!!! I wanted a matching… Read more

set. I checked my email receipt and saw that I had received an inter-changable necklace. This is not what what was advertised on the email.

Good support – Excellent support, easy to communicate, giving options. Immediate solution without any delays. Really happy and satisfied with the support I received. Thank you

Great Customer Service and swiftly refunded! – I had a delay shipment on my purchase, but talking to a Customer Representative named Allen, made the experience much more bearable as he was very helpful and understanding. While the products were lost in transit, he quickly and swiftly refunded my total purchase amount.

Product did not match sample – Ordered the Non-Stick Splatter Guards (http://www.ourdeal.com.au/shopping/homewares/deal/ever-mercantile-limited-29610832) and what eventually arrived (after 4 weeks) were cheap pressed Al foil trays. Not at all like the picture or description. For these I would have perhaps paid $1 each. Sent an immediate email requesting refund. Over a week… Read more

later I get an email requesting photos (fair enough). That was sent immediately. A few days later an acknowledgement that photos received and that they are contacting the supplier. Now 2 weeks since receiving the product and still no refund.

Did not get my order, got refund eventually – Ordered dog beds, disgusted with the customer service. communication is so slow, I will never ever ever order from this company again. Extremely annoyed.

very helpful – Our Deal were very helpful. Massive internet glitch during purchase.....simple explanation and was rectified within the 3 business days quoted.

Our Deal were wonderful! – I bought a sheet set, and the Company sent me an email saying it was on its way but I never received them. I sent an email to Our Deal and they handled it beautifully. They ended up crediting my account with a refund, as they also had trouble contacting the supplier. I would highly recommend Our Deal, as they go out of their way to help you and… Read more

make sure that you, as a Customer, are totally satisfied, wouldn't hesitate in using Our Deal again, thank you!!

Cash back – Order dog bed very dissatisfied with quality.I was very pleased with the service and care, I received from Caroline who handled my complaint and gave me my money back.

Bad Customer service – You must read the fine prints when buying anything from "Our Deal" website. I ordered a pair of Ugg boots and order the size 11 for my husband. Within 10 minutes I start to think, is that size 11 for Men or Women, I can't see the phone number to ring for enquiry, so I emailed them, They got back to me in a few days, asked again what is the… Read more

problem, I asked a simple question, is that size 11 for Men or Women , they didn't answer me but sent me the link back to the website!! Hello just a simple question, then they said they can't do anything because the order was already been dispatched , liar ! Up until now 2 weeks I still haven't received my Ugg boots. And if you have send the goods back and change it, you have to pay your own return postage! NO CUSTOMER SERVICE WHAT SO EVER!!

Good service, bad products – Disappointed with the product, incorrect description, so returned it, but the customer service is very good, in arranging the return.

Customer Service was outstanding – Problem with the delivery - the goods were returned. Allen, Customer Service resolved issue immediately. Received goods 2 days later.

Exceptional customer service – Unfortunately the vendor refused to accept my voucher. Caroline from Ourdeal was lovely and helpful and offered a credit refund.

Return of product, ie dining chair covers – The customer service I received over the return of these products was outstanding. The product was fine but didn't fit my chairs

One of the best Customer Services I've experienced – Very quick to respond to issues/queries/complaints and just as quick to resolve. Quick and straight to the point, just the way I like it.

Bad experience, good support – I purchased a voucher which wasn't even supposed to be on OurDeal so it wasn't accepted when I tried to redeem it, however when I contacted support I was dealt with marvelously and was given a full refund immediately.

great customer service – Caroline solved a problem I encountered when purchasing my voucher. Thank you again Caroline. I have purchased from Our Deal before and will continue to do so. Julie

Very helpful customer service when I required it! – I was very unhappy with the quality of a product that I purchased. I was in touch with Caroline in customer service and she was able to deal with the vendor directly and secured me a refund. I was very pleased with her service.

Quck response and query resolved – Although the item was not the item as shown in the picture, Our Deal immediately contacted the Company and arranged a full refund for me.

They responded to us promptly – We recently purchased an accommodation deal and the hotel didn't have the availability for our dates. We e-mailed Our Deal and they responded promptly, advising as we contacted them within 7 days of purchase, they will process a full refund.

Excellent customer service! – The our deal customer service is fantastic! I bought a deal but was unable to use it on the dates I required. Our deal had no hesitation in refunding me in full within the 7 day cooling off period. Thanks so much Our Deal :)