OVO Energy

OVO Energy

 Verified
OVO Energy
3.8

572 reviews

PositivevsNegative
71% · 405163 · 28%
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Transparency
3.6
Customer Service
3.8
Rates and Fees
3.7
Efficient customer service
Competitive rates

Reviews

572 reviews
Mark
MarkSydney, NSW5 posts
 
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Peter
PeterSydney, NSW
 

Consultant Jess

Great service from consultant Jess. Sorted out my query quickly and efficiently Show details
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Customer Service
Rates and Fees
K Beck
K BeckSouth East Queensland, QLD
 

Great new power retailer

Switched from Origin to Ovo wish i'd done it ages ago. Show details
Louis Borg
Louis BorgSydney, NSW5 posts
 

WORST ELECTRICITY RETAILER

Awful to deal with, every Bill is an Estimate and they never estimate the Solar credits, after 6 months of emailing and telephone calls trying to resolve it , I terminated the contract and they still have not refunded me the $300-$400 they overdeducted , I now have to go to the Ombudsman Show details
Sam
Sam
 

very helpful in sorting out my queries

Christine @ Queensland was very very helpful in sorting out my queries. Rate her 10 out of 10 for her help. Thankyou Christine Show details
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A Former Customer
A Former CustomerGreater Melbourne (Inner), VIC5 posts
 
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Customer Service
Rates and Fees
Rob S
Rob SMelbourne45 posts
 
Greg
GregSouth East Queensland, QLD30 posts
  Verified

OVO not reliable on prices or service

Charged me a tarriff 60% higher 40.975c/kWh but have plans for only 25c/kWh, and lower daily fee.
Customer service appalling. Telephone help never available - have to leave message. Rather they direct you to online chat. Which is not a chat at all - only a service to leave a message. Swapped to Ampol @ 25.74c and 25c a day daily rate plus a 10c/l discount on fuel. Show details
vonneyemnic
vonneyemnic
 

Great service from Consultant Jess

Im rating 5 Star only because of the excellent service from Jess. No Im not happy with OVO bills the way they are presented, No Im not happy they have to keep making adjustments but when I do get a consultant that is patient, pleasant and helpful its about the only thing that saves me from moving onto another Company Thanks Jess 5* is for you. Show details
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Customer Service
Rates and Fees
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Wendy
Wendy
  Fair Incentive

Thank you

Thank you so much Ankita. He reviewed my account quickly. Show details
Grace
GraceSouth East Queensland, QLD2 posts
 
sufiom
sufiomSouth East Queensland, QLD4 posts
 

Not good. It very expensive company

We switched to ovo when we bought our house. First two years we don't have electric bill because we have solar system. After 2 years suddenly we got electric bill $ 300 a month. I know OVO will reply me after read this review that you use more electric. It's not true. It's same electric power we use
We only 2 peoples in house my wife and I also all day we out working days. To pay bills. Show details
Aina A.
Aina A.
 

Highly recommend. Great team

Ella, you’re amazing. Thank you for your help. Would 100% recommend OVO! My first power company in Australia and they’re super helpful. Show details
Dani J
Dani JMid North Coast, NSW6 posts
 

Top Notch Customer Service

Great customer service provided by Ella today (via Live Chat). She picked up the chat quickly and sorted out my enquiry in a matter of minutes. Show details
Jan B
Jan B
 

Prompt resolution

Sundus was extremely helpful and provided options to resolve my query Show details

Questions & Answers

Punky
Punky

My wife and I are an older couple with no debts and significant assets, for many years. An online review suggests you do credit checks and may not establish an account if a credit check with Veda, or similar, returns a blank. We certainly have no records with any of the credit reeporting agencies. Please advise.

Shane
Shane

We are new customers with OVO and on the EV plan between 12 to 6am, do we need to provide OVO our cars VIN numbers as we have not been asked for them?

Charlie D.
Charlie D.  

I'm not OVO Shane, you will need to contact them for an answer.

OVO Energy
OVO Energy   DM   
JKRider
JKRider

Good Morning, I have recently moved over to OVO Energy and I was startled to find out that a credit enquiry was done on my file without this been advertised as the norm when switching to OVO. Surely this should be advised up front?

OVO Energy
OVO Energy   DM   
Kewyn G.
Kewyn G.  
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Details

About OVO Energy

OVO Energy was launched in 2019 in Australia, and focuses on great service, affordable pricing, and increased access to renewable energy. The company provides a range of energy plans and products like solar panels and batteries.

OVO Energy is also GreenPower accredited. GreenPower is a government scheme which certifies electricity coming from accredited renewable energy sources.

What do reviewers think of OVO Energy?

Reviews of OVO Energy were mostly positive. Among positive reviews, OVO Energy’s quick customer service was praised, with customers saying they promptly received assistance when they had queries or issues.

Reviewers also appreciated OVO’s competitive rates.

CategoryEnergy Providers
Services ProvidedElectricity
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Contact info for OVO Energy

  • ABN: 99623475089

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