Easy to switch low rates
Easy to switch to and good online account. Rates are the lowest in the market, the only issue is they charge a fixed monthly amount which is approx $100 more than the last 3 accounts , money sits in credit.
Ovo read our meter 2 times after we moved in and our bills were at a steady and affordable rate. Cut to the next meter reading, our bill amount increased by 300% despite our energy habits not changing. We are uni students and couldn't afford to keep the lights on anymore, and they told us to "use the heater less" even though we don't own one and live in a tiny 1 bedroom flat that somehow has energy bills over $2300 p.a. now! They also charge single rate which for a lot of people working from home during COVID is less than optimal, they force yo...u to increase your direct debits to huge amounts and make excuses when they owe you and you want it lowered. Absolute criminal behaviour. Don't bother with a copy-paste reply Ovo I've already switched, I hope the ACCC complaints you guys have been getting go somewhere because we do not deserve this.
Best energy company I've dealt with
We made the switch to OVO for our power around 12 months ago and are pleased we did. At the time, their kW and service to property rates were much better than we were getting with Alinta. Since then, we have converted our heating to electricity, which resulted in our plan being less attractive. However, we have now been moved to a better plan and are saving more.
OVO's bill smoothing feature is attractive but not faultless. While it's nice to know exactly how much we will pay each period, we found ourselves around $500 behind our actual consum...ption and needed to call OVO to increase our periodic payment in order to catch up. The two times I've spoken with customer service over the phone they've been polite and helpful. While it's not setting the bar very high, OVO is better than any other energy company I've dealt with in recent years, a list that includes AGL, Simply Energy and Alinta).
Worse customer service ever and a rip off
OVO DOES NOT DESERVE EVEN ONE STAR!! Save yourself a lot of nasty shocks and time wasted chasing their customer service. AVOID AT ALL COST!!
The worst customer service ever and a rip off. OVO did NOT adjust my direct debits after the promised 2-3 months of use. I had to chase them to evaluate and adjust. They acknowledged I was overcharged. But then kept charging me the same amount AFTER promising to reduce the direct debited amount. I had to chase them to make them refund the overcharged amount. I finally got fed up with constantly having to ...chase them and switched to another company. The clincher was they sent my account to debt collection company which emailed me on 13th of May to collect for an bill which was due on the 5th of May! The only reason the bill was overdue is my credit card had expired at the end of March. I only got a late payment email reminder on 11th of May and paid on the 12th of May! This is written at the bottom of their bill: This is your final invoice and the amount payable will be Direct Debited on the due date of this invoice. I couldn't find any BPAY information anyway and their ONLY payment method is via direct debit. So I had to update my credit card over the phone via their customer service to pay. All they had to do was contact me to remind me to update my credit card and I would gladly have done that. WORSE CUSTOMER SERVICE EVER!!! And they didn't even have a customer portal until recently nor any other way of paying.
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