OVO Energy

Highly recommend with the service and easy to sign up. Only 8c between 12 to 6. I would share my referral link both we can get $120 credit.($180 for Ev plans) www.ovoenergy.com.au/refer/young1180 Show details

Ovo "Partner Organisation" cold called me even though my number is on the "Do Not Call Register". when I indicated I'd accept the offer, I was handed over to ANOTHER "Partner Organisation" who emails a Sign-Up Link. That was 7pm. By 12.30pm the… Read more

next day I am receiving calls from BOTH "Partner Organisations while I'm at work because I haven't signed up yet. By that time, all up NINE incoming calls. I have blocked their numbers. NOTE: They asked me to unsign from the "Do Not Call Register" - this is very suspicious behaviour.

I have no issue with “bill smoothing,” I was previously indentured to exorbitant charges living in a building on a fixed network - so when I moved I was excited to shop around for competitive rates. Landed on OVO as I have a good idea of my usage and like to keep my accounts in credit to mitigate “bill shock.” Unfortunately, OVO consistently and… Read more

significantly over estimate my expected usage - I’ve submitted several meter reads to correct this and eventually got an email to say they would amend the direct debit to reflect this. Silly me, I thought this would now be sorted and missed submitting a monthly read, lo and behold, they’ve reverted to estimating double my actual usage. Very sneaky operator, don’t recommend unless you enjoying policing their charges every month.

Unreasonable Demand Charges After Move-In – Switching Providers I recently started with OVO Energy after moving into my newly renovated home, but my first full bill left me frustrated. We only moved in partway through the billing period, so usage… Read more

was minimal for most of the time, yet the bill was unexpectedly high due to a significant demand charge triggered by a single high-usage event on move-in day—likely from powering up appliances after renovations. This charge, applied across the entire period, felt unfair given the low overall consumption. The billing structure seemed to penalize new occupants rather than reflect actual usage, with no flexibility to account for our transition. The feed-in tariff for solar (which we’re installing soon) was also disappointingly low, offering little incentive for future savings. After discussing with OVO, I’ve decided to switch to another provider that better suits my needs, especially with upcoming solar and electric vehicle plans that avoid such unreasonable fees. I’d advise others to carefully review billing terms if moving in mid-cycle—OVO’s approach didn’t work for my situation, and I’m moving on to a more tailored option.

OVO has been marvellous, even before the battery I installed in December. I'm now in credit $338 - with interest! Referrals have added to that. please check this referral code out and see for yourself. www.ovoenergy.com.au/refer/vivianne1024 Show details ·  1

They’ll hit you with a rock-bottom price and a steady supply, keeping the voltage rolling from peak hour through to the dead of night. No shady schemes. No hidden fees. A diamond in the rough. A company with integrity. They answer your queries with a sun-like shine, no condescension, no wry smiles, no runaround. Show details

This Electricity retailer ticks all of the boxes for me - competitive rates, prompt and polite responses to my enquiries, and the only company that provides free power between 11am and 2pm. This will change mid next year with the federal government to mandate free power during the middle of the day when, due to solar feed in, wholesale electricity cost is actually negative. Show details

My mate recommended them and said he was paying way less thanthe previous supplier (Energy Australia). So I jumped on board the 3 free plan (free electricity from 11am to 2pm). I work from home mostly, so I had everything ready to run at 11am; dishwasher, dryer, washing machine, pool cleaner etc etc. Regardless, my bills doubled from Energy… Read more

Australia from around $200pcm to $400pcm with Ovo. I'm still trying to work it out, I think it is the 66c per kWh during the other times. Anyway, I jumped ship last week to AGL, and now the app says my anticipated bill is $159!!!

I think Ovo are an absolute rip off. Do your due diligence and calculations before signing up.

Sent cheques of payment to OVO ,never credited Never trust this inefficient co Over a 10 week period 5 cheques not credited complaint to ombudsman ..then cheques found Never deal with OVO .a time waster for the customer.OVO-inefficient co.no trust there! Show details

Bunch of scammers don't ues. Payed them a final bill in full in September and that are still trying to get more mo ey out of me and now getting daet collection to do it. Show details

Super rude customer service. You’ve distributed communication out saying you would contact us to advise when the first debit will come off and you haven’t. No point speaking to call centre agent that tries to speak over the customer. First bill experience and this is already enough to switch providers!!!! Show details

They can't direct debit. The inventor of this payment system should be publicly shamed. So I give them my card details, and they debit a predetermined amount, but then call me to schedule the remainder as a manual payment. I told them Aint nobody got time for that. Use my direct debit authority provided, and don't call me. Not possible apparently, so I left. Show details

Ovo just didn't work for us. We have variable, high energy usage and the whole bill smoothing rubbish meant we were eternally in credit. No option to just pay a bill quarterly. Pricing wise we weren't unhappy, it's just a pity that they don't have options available for clients who do not want bill smoothing and can actually afford to pay quarterly. Show details

WORST company to deal with. WONT get physical reading of meter before taking over supply, meaning that I could get ripped of big time by previous supplier!!!! Call center is a joke - asked to be transfered to manager but offshore call centre worker refused!!!!! Look elsewhere for energy supply! Show details

OVO, CONNIVING WEASELS. SNEAKY ACCOMPANYIST IN HOW MY POWER BILL’s SPIKED TO STRATOSPHERIC LEVEL : In August last year, in appeasement to disgruntled Queensland voters lumbered with huge spikes in their Power Bill’s, the then Queensland State Labor Premier, who’s name is CENSORED here on productreview, along with his then Energy Minister, name… Read more

also censored, promised in a Press release that: “(Queensland) Customers experiencing bill shock following the installation of smart meters would be allowed to return to flat-tariffs under proposed regulation” ¹. Duly passed the following month, was the ‘National Energy Retail Law (Queensland Amendment Regulation (No. 2) 2024’ ².

Buoyed with delight, naïvely taking (the CURRENT Queensland Labor OPPOSITION LEADER) at his word, I eagerly sought to reduce my ever burdensome power bill by ditching my current Retailer OVO Energy, and their deceptively named ‘Anytime’ 'Plan'. Which tellingly OVO claimed was less expensive, despite any 'Flat' tariff 'Plan' OVO would otherwise be obliged to offer under new 'regulation'. Incidentally it was OVO with whom I had also the misfortune of being duped into accepting a July 2023 ‘upgrade’ to a (they said) compulsory 'smart' meter. That meter unknowingly coming sneakily bundled at that time with the subsequently notorious default 'demand' (Distributor tariff code 3970) type tariff ‘structure’. Unbeknownst to me at the time invoking Retail Rule 59A, a meter ‘opt out’ clause, could of simply sent OVO’s contracted meter installer packing.⁵ But instead, from that time on I suffered skyrocketing power bills. Nonetheless, back in the present GlowBird Energy appeared to offer the lowest ‘Flat’ tariff usage/supply charge of any of the twenty or so Retailer’s out there. . . .

But on the phone attempting to assign them ‘Billing Rights’ to my property, caught with their pricing ‘plan’ pants down, in regard the former Premier’s' recent ‘Regulation Amendment No.2 2024’, a GlowBird Energy customer representative quickly assessed my ‘smart’ meter’s telemetry sourced data and DECLINED MY BUSINESS outright. That is, should it come with me insistent on their advertised ‘Flat’ usage tariff ‘Plan’. This I would soon come to realise was likely my Distributor/Network 'structure' being unprofitable to them on their then current (August 2025) d>mb meter 'Flat' offering. Apparently they are within their right to refuse, 'regulation' placing onus only on an already incumbent Retailer (OVO in this case) to provide 'Flat' to 'smart' if requested. But what about the former Premier’s “Nation-leading move”. And claiming his administration to be providing "Genuine relief from skyrocketing power prices"? An egregious lie?

A so called 'Cost Reflective' Network 'Time of Use' tariff ‘structure’ is cunningly and irrevocably tethered to any ‘smart’ meter once it replaces any ‘Flat’ only tariff, 'Accumulation' meter.⁴ Colloquially also known as a 'd*mb' meter. Meaning, that the Network (under the direction of the Australian Energy Market Operator and the Australian Energy Regulator) will ALWAYS recover extra money from a 'smart' User, via their Retailer, for the significantly more expensive Grid ‘usage’ consumed, during that politically awkward ‘peak’ load experienced between 1600hrs – 2100hrs. As the myriad of our Nation’s supposedly climate saving photovoltaic’s languish embarrassingly useless in the twilight. ‘Time of Use’ anaemically imagined to encourage the shifting of electrical loads toward other ‘greener’ times of the day and prompt the uptake of expensive Battery Storage. The practical outcome for many on low income however, further financial hardship. Alarmingly all of Queensland will eventually be forced (Er . . sorry, 'upgraded') onto this punitive tariff 'structure' within the next few years.

But compounding an already expensive situation, until very recently, a new ‘smart’ meter ‘upgrade’ came esoterically defaulted to a so called ‘Demand’ structure ⁶ ⁺ ⁴. This preposterously applying a single highest ‘peak’ electricity usage ‘spike’ load charge across the whole of a billing cycle. Advantageously suited to only those above mentioned with Home Battery Storage. It was largely this ‘Demand’ tariff unreasonably spiking peoples bills which (the then State Labor Leader) then shamelessly held Retailers accountable for by the fact they had not actively informed their customers.

To be overtly clear. Distributor Energex will definitely not sanction any ‘Smart’ meter to be rolled back to a (currently) more amenable ‘Flat’ tariff structure. Yes, on my insistence OVO did request this of Energex on my behalf. In its place the former Premier’s promise aided by a (clearly) talented Queensland Treasury accomplice, the ‘Manager for Consumer Pricing and Regional Queensland’ (name censored), offers instead an ingeniously devious and complicated ‘regulation’. Whereby Retailers are instead ‘regulated’ to offer what is effectively smoke and mirrors, a fake ‘Flat’ tariff (‘Plan' rather than ‘Structure’) to those ‘smart’ customers who request it. The (Queensland State) ‘regulation’ then expects Retailers to fiscally accommodate this faux 'Flat' by adjusting competitive 'Market Offerings' upward towards the Default Market Offer (DMO).³ That is the maximum a Retailer can legally charge for 'Flat' rate based electricity. But on which elevated sum, only the very st>pid (Or the insufferably rich) might currently find themselves paying. Numerically, those not so bright or too wealthy to care, apparently amount to under 10%. This EXTRA revenue Retailers are now ‘regulated’ to extract from consumers is key to illuminating how the former Premier thinks he's giving "Bill Shock Tariff Relief"¹ without it actually costing the Network or State anything. In actuality it reflects straight back, costing the very audience it promises relief to by competitive 'Market Offerings' bias toward Time of Use that is below the DMO, but discriminating 'smart' requesting 'Flat' usage by 'regulating' Retailers toward the more expensive DMO. Tellingly, buried esoterically deep within this diabolically complex piece of ‘regulation’, an ‘Impact Analysis Statement’ boasts of this scheme to cost nothing to the Network. "Zero [Government or compliance] costs expected". Right at the very end, page 5. Go read it! ³

Though two distinctly different 'Flat' metering structures, dispassionate Retailers, who are naturally in this for their own profit will, I surmise, just pass along quietly to all 'Flat' Customers, both 'smart' and 'd*mb' metered alike, a cost inflated 'standing offer' ‘Flat’ look tariff ‘plan’. Regardless of which tariff 'structure' it actually belongs to. Enabling Retailers to claw-back much of the lost discounted margin the bulk of them are commercially pressured into offering below the maximum DMO. In order that they might remain competitive and in business. These 'market offer' contracts pitched below the DMO form nearly all of a typical Retailer's current business at around 92%. There's obviously then real potential for Retailers to thus simply morph current 'Flat' cost upward until it and 'Time of Use' seamlessly integrate into one similar aggregation. Discouraging 'Flat' appeal altogether by necessarily overpricing it in relation to any regular 'Time of Use' 'market offer'. Concurrently sneaky Retailer covert price hikes for those dwindling number of flat ‘d*mb’ meters remaining also. With the addition of convenient potential to eliminate any remaining objection those still clinging to such meters might still hold to a 'smart' 'upgrade'.

But the former Premiers sleight of hand 'regulation' doesn't stop there. Retailer’s are even given carte blanche to exceed the DMO in situations that warrant it ³. Those on ‘smart’ meter metering and consuming disproportionately high ‘peak’ on a ‘Flat’ ‘Plan’ can be dealt with in this matter. Though Retailers exceeding the DMO is normally illegal, this conjuring trick is easily arranged with a ‘smart’ meters near telepathic ability to report intimate consumption data, with any ‘Flat’ based DMO being not directly relatable to the computational complexity of Time of Use, and especial in relation to any differential factored into a ‘Demand’ calculation. Empowering any Retailer toward a profitable bespoke ‘offering’ to those hapless ‘peak’ usage climate offenders.

But the majority of you readers already doused with the Fairy Dust of Political net-zero spin or, more likely just bored with the length of this missive, will likely not even have made it this far. Thus most of Queensland will remain only vaguely aware of having been completely screwed over, likely voting in the same con artists again at the next elections.

In the meantime my National Liberal State Representative here in the Redland has passed on (Sept 22nd) sage advise from the 'Department'. In summary advising of "the many product choices available around the various Retailers" . . . "competing with different market offerings". And that the "Queensland Government introduced enhanced customer protections in 2024". Clearly obfuscating Copy and Paste diarrhoea for any ripped off indignant treasonous enough to cast day light on their net-zero magic.

So it looks like BOTH sides of Politics are content peering odorously from underneath the shirt-tails of their Retailer's. But the alert amongst you may of noticed that, from 1st July 2025 ‘smart’ meter installs sneakingly no longer come packaged with the default ‘Demand’ ‘Structure’ that many Queenslander's have formerly and odiously been lumbered with. Indeed my own ‘smart’ meter’s programming seems to have been remotely altered (by Distributor Energex NOT by Customer Retailer request) from it’s former Demand into that of simple Time of Use. Resulting in my last two monthly power bill’s being much less of a rip off. Still I have over paid many hundreds if not thousands of dollars since 2023, which I am not able to recover. Nor my former genuine ‘flat’ tariff ‘structure’. To the current leader of the (Queensland) Labor State Opposition. You come across as a liar and a cheat. Further you seem to take me and, presumably, your whole electorate for gormless fools. I would suggest you seek less destructive pursuit elsewhere.

¹ https://statements.qld.gov.au/statements/101123

² https://www.legislation.qld.gov.au/view/pdf/asmade/sl-2024-0228

³ https://www.publications.qld.gov.au/ckan-publications-attachments-prod/resources/1a61373f-359a-49a3-b03f-a88ef3658f06/amendment-regulation-smart-meters-impact-analysis-statement.pdf?ETag=ca7731928b891ab121629d515eee89ae

⁴ Queensland ‘Ergon’ customers (Rural Qld) as opposed to ‘Energex’ (South East Qld) who might rightly think they're able to keep their ‘genuine’ Flat tariff Network 'structure' after ‘upgrade’ of ‘d*mb’ to ‘smart’. . . . Be aware, this is now ONLY for a 12 month ‘transition’ period. This new (Retail) 'Rule' introduced 1st July 2025!

⁵ Retail Rule 59A ‘smart’ opt out’ has been quietly deleted. Nobody can now refuse a ‘smart’ ‘upgrade’.

⁶ Not to be confused with Time of Use ‘tariff’, though ‘Demand’ structure itself is Time of Use and additionally, load based.

They will calculate your most expensive half hour of power usage then pretend you use it every day in the billing cycle, and charge you for the imaginary power supply. As if charging for imaginary power usage isn't bad enough, they will echarge it… Read more

at a higher rate than other supply charges. This is called an "electricity peak demand charge" if you want to look it up. I specifically contacted the company to compare rates before signing up to this plan. They provided me supply rates but never mentioned this extra fee.

They are charging me for my solar feed as well as my usage, resulting in $274 in overcharges so far. They ordered a digital smart meter against my wishes and refused to withdraw the order (someone somehow thinks replacing a good meter will fix their invoicing system). They refused to hold my direct debit authority until they sort out their billing errors. I wish they would cancel the meter order. Show details

I got a fast, personal and friendly email response when I emailed to check if my meter is being read regularly, and by who. I use Bill Hero to check monthly that I am on the cheapest plan and OVO regularly is the cheapest or is near the top of the list. Show details

Been with them for two years and very good you can top up balance and now free power from 11am to 2pm is best so you can use early heating or cooling or heavy usage devices. etc. Show details

Leaving them today, rang up to cancel and just got absoloute "Whatever, we don't care about our customers or whether they stay or go, we don't need to care anymore, we can charge whatever we like, and you are forced to pay it, so we don't even bother with customer service or make any attempt to make our customers happy" Every single electricity… Read more

company has a lot to answer for because they are absolutely caning the Australian Public and ripping us off. But the fact that they literally treat you like a waste of space when you cancel (because of them ripping you off by charging you the highest plan, THEN literally writing on the bottom "you are paying too much, we have a cheaper plan!" So change me then? Ugh, Terrible customer service. I got excited because the person was Australian, but then just got the same kind of attitude as If I was speaking to someone in a third world country. Do better.

Transferred away from OVO and got slapped with a final bill based on a completely made-up meter estimate. Sent them a clear photo of my real meter reading after the account closed – they just ignored it and told me, “That’s the process. You pay us, the other company refunds you.” lolwhat? Not only is that illogical, but it also contradicts basic… Read more

consumer protection (like NERR Rule 31, which says the original company must refund overcharges).

Asked them multiple times for an actual answer, or to have a supervisor look at it, but every reply was copy-paste scripts about “faster switching” and how it’s not their responsibility anymore, it’s the other company’s. Why on earth would a new company pay ME for OVO’s overcharge?

They refused to say how I’d actually get my money back, other than “it’s their problem,” and just kept rerouting back to “it’s the fast switch process,” never actually answering the question I was asking. Agent got snappy and just wanted to end the chat. I emailed and got the same copy+paste response, didn’t even look at my meter read, just a “not our problem, it’s the fast transfer.”

Again, OVO’s logic is that if you overpay THEM by $50, then your NEW provider will give you $50! Really? I don’t believe that for a second. It’s ridiculous that threatening the ombudsman doesn't even make them acknowledge you. OVO is doubling down and saying “pay OVO the full amount, then if you want the overcharge refunded go chase up the other company.” I do not see at all how that makes sense. I just want them to reduce the final bill to the actual owed amount instead of a made-up figure, but that apparently is beyond their scope.

If you ever need OVO to fix an error or treat you fairly when closing your account, good luck, you’re on your own and possibly out of pocket. They won’t help, just bounce you between companies until you give up. To me it reads as a classic “we hope you just pay it and give up” tactic. Would not recommend.

I've recently signed up with them like 2 months ago, it was smooth and easy, then all of a sudden this June, they decided to close my account without notice, telling me that my neighbor claimed my electric meter and NMI. I was confused as I was with origin energy prior them and I was using that meter and NMI, I have also confirmed that with the… Read more

property manager, since our our property is a duplex.

I only realised they closed my account when I was checking the app when will my direct debit be processed, then I emailed them, they didn't addressed my concern. So today I called them, and the customer service I have spoke to was very rude, no compassion, no empathy, no help at all.

I do not know how he got hired, or how did he even passed to being a customer service employee. I was willing to fix my account and stay with Ovo Energy, but he was showing no concern at all. If only a manager or the owner can hear that recording and address my concern, as he should not be in his current job, he should not be in that position where he provides customer service to a customer.