OVO Energy

OVO Energy

 Verified
3.7

465 reviews · Statistics

PositivevsNegative
68% · 315146 · 31%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Transparency
3.4 (339)
Customer Service
3.7 (374)
Rates and Fees
3.5 (285)
Efficient customer service
Competitive rates
See the Best Energy Providers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

465 reviews
Mel
Mel
 

Absolute Slay

Super prompt and helpful service and answers to any queries I had, providing relevant information and insight to my situation. Reeve was so lovely and invested in making sure I understood everything and was aware of what I could and should do, would highly recommend Reeve to help anyone and everyone, what a legend. Mammoth slay! Show details
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
Missys_girl4x4
Missys_girl4x4New South Wales3 posts
 

Over charge and estimate bills even with self reads

Terrible company, they send nothing but astronomical estimates even when we would send in for a self read, they wouldn’t correct and would just say they will fix it the next bill so we left and waited for the remotes bill and never received it, no contact, no finalised bill to pay sent and instead sent debt collectors, be fair watned they over charge and use you as a bank to borrow money, the final straw was being send five bills for the same billing period and each having a different amount, they refused to sort it and expected the highest amount to be paid when there is no way that much was used, the customer service is non existent, they were fine at the start Show details
Katie
KatieQLDSouth East Queensland, QLD2 posts
 

Reeve got it sorted - Thank you for fast and efficient service

I was mistakenly signed up incorrectly to the wrong meter. Reeve promptly got this sorted and arranged for my payments to me transferred to the correct account. Thank you. Show details
Transparency
Customer Service
Rates and Fees
Ryan T
Ryan TNSWSydney, NSW2 posts
 

Do not waste your time signing up if your in NSW

Do not waste your time signing up as they will change the terms of your agreement and then place you on their standard contract, where the rates are well above those you signed up

They display criminal behaviour by offering $0.00 solar feed in only to profiteer and sell it to those who have signed up for 100% green energy

The manner in how your signed up is misleading and deceptive

Very hard to get ahold of and speak to someone

I also find it ironic they recently sent out an email to their customers warning of a scam ….. they are the scam !!! Show details

John S
John SVICGreater Melbourne (Metropolitan), VIC2 posts
 

Excellent Customer Support - thank you Reeve

I have just had reason to question the amount of credit I had accrued in a short time and how this might be reduced. I used the chat facility and "spoke" with Reeve. Having experienced some dreadful web-chats in the past this was a pleasure. He/she answered all my questions quickly, clearly and succinctly and proposed a workable plan with alternative options. Credit to Reeve and to OVO for having such excellent staff on call and the systems in place to reconcile customer issues. So often Customer Support is an oxymoron, but not on this occasion. Show details
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
David Pandevski
David PandevskiNSWHunter Region, NSW4 posts
 

Great Customer Service and Value for Money

Recently joined OVO from Red Energy, had numerous interactions with Jason who went above and beyond each and every time. Jason provided an unbiased view when addressing my concerns. Would highly recommend having a discussion with OVO. Thanks again Jason Show details
Gordon
GordonTASSouth-East, TAS3 posts
 

Service

Had reason to ring OVO today and their service was courteous and efficient. Show details
ethannadia
ethannadiaVICGreater Melbourne (Metropolitan), VIC23 posts
 

Great service so far and it's cheap for EV owners

Great service so far.
The whole process from transferring from other previous provider to ovo was seamless and only took 2 days.
Off peak charging for EV are so cheap.
I can literally charge the car for a few bucks.
Use this code to sign up and you'll get $120 free credit immediately.
[Link Removed] Show details
Mick2676
Mick2676AU23 posts
 
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
Charlie K
Charlie KQLDSouth East Queensland, QLD3 posts
 
Transparency
Customer Service
Rates and Fees
Rachael
RachaelNSWSydney, NSW6 posts
 

Bills make electricity a luxury

Suddenly I paying $112 monthly now have $1695 bill, they say I missed payments, any payment missed I made up.
Also a dozen uploads of my concession card and estimated usage rates.

A 2 BDRM flat 2 people, me and my kid and we are rarely home, shower, a load of 2 of washing, fridge, microwave and cooking 5-6 nights weekly

Customer service is crap, you get a different person each time who has no idea of conversations with other agents.

And threats of disconnection and legal action if I don't agree to their payment plans of $450 per fortnight.

Soon as it's paid I'm switching Show details

Vas
Vas3 posts
 

[Content Removed] company stay away

Continuously withdrawing funds from your account every month (in my case, it amounted to $187 per month, resulting in a credit of $483 in 7 months, while I'm facing challenges in paying my mortgage), they surpass the agreed-upon bill without proper authorization. When questioned, they offer various excuses. It is recommended to avoid them if you want to prevent financial losses.
PS: check their rates, its highier too. Show details
Claudia
ClaudiaSAMetropolitan Adelaide, SA
 

very disappointed. I dont recommended this company ever!

They made the connection day January 16th and sent me a bill for $204 on 21 same month The One plan. the webside says the One PLAN cost $102 per month. Can you belive it! A bill for $204 dollars only for 5 days after the connection. I asked for the disconection before the 10 days of use but the ignored my requeriment and they decided do on January 29. Show details
  • Thumbnail
  • Thumbnail
Fraser B.
Fraser B.
  Verified
Unhappy
Unhappy
 

Questions & Answers

Shane
Shane

We are new customers with OVO and on the EV plan between 12 to 6am, do we need to provide OVO our cars VIN numbers as we have not been asked for them?

Charlie D.
Charlie D.  

I'm not OVO Shane, you will need to contact them for an answer.

OVO Energy
OVO Energy   DM   
JKRider
JKRider

Good Morning, I have recently moved over to OVO Energy and I was startled to find out that a credit enquiry was done on my file without this been advertised as the norm when switching to OVO. Surely this should be advised up front?

OVO Energy
OVO Energy   DM   
Kewyn G.
Kewyn G.  
Katto
Katto

Ive been trying to call you can you get someone to call me in regards to connecting maybe with you

Gay S.
Gay S.  
OVO Energy
OVO Energy   DM   
See all OVO Energy questions

Details

About OVO Energy

OVO Energy was launched in 2019 in Australia, and focuses on great service, affordable pricing, and increased access to renewable energy. The company provides a range of energy plans and products like solar panels and batteries.

OVO Energy is also GreenPower accredited. GreenPower is a government scheme which certifies electricity coming from accredited renewable energy sources.

What do reviewers think of OVO Energy?

Reviews of OVO Energy were mostly positive. Among positive reviews, OVO Energy’s quick customer service was praised, with customers saying they promptly received assistance when they had queries or issues.

Reviewers also appreciated OVO’s competitive rates.

CategoryEnergy Providers
Services ProvidedElectricity
Visit official website

Contact info for OVO Energy

  • ABN: 99623475089

Extra Information

Energy Trade
Energy Locals
Kleenheat
Globird Energy
CovaU

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.

NEW SERVICEFind the right energy provider

Compare, switch and save all in one place

Start Now