Absolute SlaySuper prompt and helpful service and answers to any queries I had, providing relevant information and insight to my situation. Reeve was so lovely and invested in making sure I understood everything and was aware of what I could and should do, would highly recommend Reeve to help anyone and everyone, what a legend. Mammoth slay! Show details
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Over charge and estimate bills even with self readsTerrible company, they send nothing but astronomical estimates even when we would send in for a self read, they wouldn’t correct and would just say they will fix it the next bill so we left and waited for the remotes bill and never received it, no contact, no finalised bill to pay sent and instead sent debt collectors, be fair watned they over charge and use you as a bank to borrow money, the final straw was being send five bills for the same billing period and each having a different amount, they refused to sort it and expected the highest amount to be paid when there is no way that much was used, the customer service is non existent, they were fine at the start Show details
Reeve got it sorted - Thank you for fast and efficient serviceI was mistakenly signed up incorrectly to the wrong meter. Reeve promptly got this sorted and arranged for my payments to me transferred to the correct account. Thank you. Show details
Do not waste your time signing up if your in NSWDo not waste your time signing up as they will change the terms of your agreement and then place you on their standard contract, where the rates are well above those you signed up
They display criminal behaviour by offering $0.00 solar feed in only to profiteer and sell it to those who have signed up for 100% green energy
The manner in how your signed up is misleading and deceptive
Very hard to get ahold of and speak to someone
I also find it ironic they recently sent out an email to their customers warning of a scam ….. they are the scam !!! Show details
Excellent Customer Support - thank you ReeveI have just had reason to question the amount of credit I had accrued in a short time and how this might be reduced. I used the chat facility and "spoke" with Reeve. Having experienced some dreadful web-chats in the past this was a pleasure. He/she answered all my questions quickly, clearly and succinctly and proposed a workable plan with alternative options. Credit to Reeve and to OVO for having such excellent staff on call and the systems in place to reconcile customer issues. So often Customer Support is an oxymoron, but not on this occasion. Show details
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Great Customer Service and Value for MoneyRecently joined OVO from Red Energy, had numerous interactions with Jason who went above and beyond each and every time. Jason provided an unbiased view when addressing my concerns. Would highly recommend having a discussion with OVO. Thanks again Jason Show details
ServiceHad reason to ring OVO today and their service was courteous and efficient. Show details
Great service so far and it's cheap for EV ownersGreat service so far.
The whole process from transferring from other previous provider to ovo was seamless and only took 2 days.
Off peak charging for EV are so cheap.
I can literally charge the car for a few bucks.
Use this code to sign up and you'll get $120 free credit immediately.
[Link Removed] Show details
Underhanded and deviousOVO is about as dodgy as they come, but you can beat them, I did!
Rates quoted are for SA.
So my provider AGL ups my rates by 25% in one go, so I leave and join OVO in July 23 with rates as follows; .36c peak and Solar FiT .07c. and $1.31 daily charge. A significant improvement over AGL.
OVO are underwritten by AGL so maybe they marked me after my scathing review of AGL
The OVO bill smoothing thing was neither here nor there for me and I had it adjusted after 3 months and the surplus credited back to my account. If you live on the financial... Read moreedge this might be an issue. But after 6 months they sent me a cheeky little email that my rates were changing from .36c peak to .45c, solar FiT from 0.7c down to 0.5c and daily charge from $1.31 to $1.49 In short ~25% increase in costs after 6 months. So after enjoying their nice rates for 6 months I have now left for Energy Australia which due higher solar Fit and lower daily charge will see me slightly better off than even the original OVO rates. I bet OVO were hoping I would not read that cheeky email about rate changes. So in short if OVO looks good in comparison jump in, but be ready to jump out again shortly after when they try and sneak up your rates. This is the future of electricity under AEMO.
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Dont Bother- Close to a ScamOvo operates on a "bill smoothing" payment-in-advance system that feels close to criminal. It is not based on usage as it claims to be- as when you don't have usage to base it on Ovo makes up a random figure that is extremely difficult to change. The "online chat" function is not a live online chat but an emailing service. I have never managed to get Ovo on the phone despite trying many times. And finally when relocating and closing an Ovo account it takes WEEKS to actually close and for a refund of funds that were over-estimated and taken from... Read more your account. Oh, and they will continue the direct debit after closing the account. Set-up was easy so that's something. You can also email them easily which is good but it'll be the only communication you get. Their online system that tracks your power usage and live-balance is good, and the rates are standard to the rest in my area. But too many issues trying to change the monthly direct-debit amount, (they dont have any other bill-paying options such as post-paying a bill) and closing the account mean I'll never use them again. Oh and their solar rates are dismal but so are every electric companies.
Bills make electricity a luxurySuddenly I paying $112 monthly now have $1695 bill, they say I missed payments, any payment missed I made up.
Also a dozen uploads of my concession card and estimated usage rates.
A 2 BDRM flat 2 people, me and my kid and we are rarely home, shower, a load of 2 of washing, fridge, microwave and cooking 5-6 nights weekly
Customer service is crap, you get a different person each time who has no idea of conversations with other agents.
And threats of disconnection and legal action if I don't agree to their payment plans of $450 per fortnight.
Soon as it's paid I'm switching Show details
[Content Removed] company stay awayContinuously withdrawing funds from your account every month (in my case, it amounted to $187 per month, resulting in a credit of $483 in 7 months, while I'm facing challenges in paying my mortgage), they surpass the agreed-upon bill without proper authorization. When questioned, they offer various excuses. It is recommended to avoid them if you want to prevent financial losses.
PS: check their rates, its highier too. Show details
very disappointed. I dont recommended this company ever!They made the connection day January 16th and sent me a bill for $204 on 21 same month The One plan. the webside says the One PLAN cost $102 per month. Can you belive it! A bill for $204 dollars only for 5 days after the connection. I asked for the disconection before the 10 days of use but the ignored my requeriment and they decided do on January 29. Show details
Incompetent CompanyAbsolutely terrible customer support. I lived in one address from 15/01/2023 until 30/09/2023. During this time I was paying regularly for what I believed was my account with Ovo.
When I called to let them know I was leaving this address they informed me that I had a remaining balance of >£1000. It turned out they had made 2 different accounts under my name for this address and had been charging me for both. I notified them of this mistake on 30/09/2023 and sent proof of my payments throughout the year, with my sort code/account number etc. to... Read moreprove that it was my account. They assured me that an investigation would be made and the case would be high priority. Well it's now 4 months later and nothing has changed. I have left the UK and I can only contact Ovo through WhatsApp. The customer service I have received has been at best incompetent and at worst downright rude, dismissive and disrespectful. Each time I speak with them I need to repeat the same information and send proof of payment and each time I am told that there will be an investigation. each time NOTHING is done about this. My account has now been passed to a debt collection agency which Ovo can't contact, apparently. This is destroying my credit score and also putting me at risk of legal ramifications. If you are looking for an Energy Company who know what they are doing, choose absolutely anyone else. Ovo will try to scam you with their confusing customer service set up and lack of professional and trained employees. I would give 0 stars if I could
Absolute crooks! STAY AWAY FROM OVO ENERGY AT ALL COSTS!After signing with them for a very good rate back in July 2023 OVO Energy have been nothing more than manipulative and dishonest in their dealings with me. In October 2023 they tried to terminate my contract based on having a bigger solar system than their terms stipulated. This was untrue and once I had emailed and proven this, they apologised and that would be the end of the matter. Come December 2023 they terminate my contract anyway, illegally, and place me on the highest market rates with no feed in tariff. After involving the Electricity ... Read moreOmbudsman in January 2024 they place me back on my original electricity rates and days later give me 10 days notice that I will be moving to higher rates anyway. Ever since signing they have been trying to get out of Thousands of contracts Australia wide because they underestimated the cost of electricity. AGL own a share of OVO Energy’s online AI and they should be ashamed to have their name associated with this dodgy British Company. AVOID OVO Energy AT ALL COSTS!!!!!!!!!
Questions & Answers
We are new customers with OVO and on the EV plan between 12 to 6am, do we need to provide OVO our cars VIN numbers as we have not been asked for them?
I'm not OVO Shane, you will need to contact them for an answer.
Hi Shane, We request your registration number when you sign up; if we can't locate details about your car or validate that it is an EV using this, then we will request further information including yo... Read moreur VIN. We also monitor consumption on site, to make sure that the energy signature and timing of usage is aligned to that of an EV, and if not, will reach out for further information / evidence etc. Hope this helps, but let us know if you have any further questions, The OVO Team
Good Morning, I have recently moved over to OVO Energy and I was startled to find out that a credit enquiry was done on my file without this been advertised as the norm when switching to OVO. Surely this should be advised up front?
Why don't you contact the people who are trying to resolve issues. Nothing but blind siding. You say your billing it set but in actual fact the debit is a set fee but the outstanding amount is accumul... Read moreating in the background. Misleading a joke. The fact I received 5 bills in one day is an absolute mess. Sort your system out.
Ive been trying to call you can you get someone to call me in regards to connecting maybe with you
Iam not a power company.
Dont use avo it is a rip off
You can never get through
They never reply to... Read more
Hi Gay S. Thank you for trying to answer this one for us. Looks like you've not answered the question appropriately, so we'll try to address that. Katto, without more information we won't be able to a... Read morerrange this for you. You can send a message to us on here directly, instead of a question, and we can see what we can do. Thanks, The OVO Team
About OVO Energy
OVO Energy was launched in 2019 in Australia, and focuses on great service, affordable pricing, and increased access to renewable energy. The company provides a range of energy plans and products like solar panels and batteries.
OVO Energy is also GreenPower accredited. GreenPower is a government scheme which certifies electricity coming from accredited renewable energy sources.
What do reviewers think of OVO Energy?
Reviews of OVO Energy were mostly positive. Among positive reviews, OVO Energy’s quick customer service was praised, with customers saying they promptly received assistance when they had queries or issues.
Reviewers also appreciated OVO’s competitive rates.
Contact info for OVO Energy
- ABN: 99623475089
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