- Verified purchase
80% SpO2 threshold dangerously low, and mass data collection
Our baby was sent home from NICU on oxygen, so we bought the Owlet so that we could monitor his oxygen levels.
Here are the good things...
The sock has been designed very well and stays put most of the time. For those complaining about it falling off, they’ve obviously never had to keep a medical grade pulse oximeter attached before! The real-time SpO2 and HR readings are excellent and very valuable, especially when you suspect an issue with your baby (unless you are stuck at the “connecting to base...” message). You can also disable the ale...rts for when the base and sock lose connectivity, or if the sock falls off, which we have done to avoid getting woken up by false alarms. However there are a couple of very serious flaws with this device that you need to be aware of. Firstly, the low SpO2 alarm threshold is set to 80%. I don’t know where the manufacturers of this device got their info from, but 80% is WAY too low and you can’t change it for some silly reason. It should be closer to 90%. All the medical specialists have advised us that ideally it should be 94%+, and not below 89%. Secondly, the app provides a graph of historical data. However it’s useless at determining if your child frequently desaturates (eg because of an apnea episode) because the values seem to be 10 minute averages. It would be a lot more useful if the historical graph was higher resolution. The other issue I have with the Owlet is that all of your child’s vitals are sent and stored on Owlets servers somewhere. I would prefer it if the app communicated directly with the base station rather than Owlet collecting all of this data. They force you to hand over a lot of personal information about you and your child (full name, DOB, race, medical history) for what appear to be no good reason - it makes no difference to the alarm thresholds. Needless to say I have provided junk data. Hopefully their servers never get hacked, imagine your child suffering a life of identity theft.
Purchased in November 2019.
My baby was put on nighttime oxygen whilst in hospital and now needs it at home. The owlet sock has given us peace of mind that we will be warned if his oxygen goes too low! My only suggestion is that it would be handy to alter the oxygen level alarm as 80 is too low for my bub. 10/10 would recommend.
Best item I have bought for my baby!
Best item I have purchased!!! This Owlet sock provides such peace of mind every night for us, we can check our baby's heart rate & oxygen levels. When our son was 3 months old, the sock alarm alerted us one night which was due to a high heart rate, we took our son to the hospital after seeing it was in the low 200's and after a few hours of monitoring he ended up having salmonella and had to stay in hospital for a week...because of the Owl sock we were able to act fast and the doctors could start the treatment.
We have used the owlet every nig...
Purchased in February 2019 at Owlet Smart Sock for $450.00.
Unable to use it despite the fact I’ve asked for help several times!
Customer service is poor and can not assist me with the issue. Lid for both sock and camera and can’t use either
Don’t take the risk
Had on for a few nights, inconsistent reading of sleep/awake time on the data history, constant heart rate/oxygen level was good. After purchasing, it is concerning to note that the Electromagnetic Field (EMF) results are far higher (8 V/m) than personal fitness monitors, mobile phones on wifi and on a call are 21v/m. This does not seem healthy at all considering it does not actually track movement from breathing. What does the company have to say about that? Consumers be aware.
Incredible until it broke
Loved the sock until the battery in the sock died at around 13 months, we're unable to charge of use the sock any more and i can't see how to get a replacement from them. To summarise, it was great until it just broke out of the blue with no way to fix it.
Piece of rubbish not peace of mind
Do not buy this product! An expensive piece of garbage that provides zero piece of mind! It continuously goes off at night despite the sock placement being fine. You cant use it when your baby is too tiny because the sock doesnt fit properly and you cant use it as they get older because they wriggle a bit so what is the point? [Content Removed]! Mine is now 5 months and Im yet to have a decent night sleep without false alarms
Purchased in July 2019 at Baby Road .
Good for peace of mind
The sock works well and gives me some peace of mind.
I've never had any alarms for issues but do occasionally have alarms for the sock coming loose and misplaced.
Purchased in July 2019.
Many positive reviews, but there have been a dozen false alarms with the sock which has led us to give up with it. The amount of stress it causes when serious alarm bells ring is too much to bear. Many will probably say your doing something wrong, but I believe it to be a software issue and potential bug problem relating to connectivity. We have also had numerous issues connecting the camera. I have a home mesh system set up, and have optimised it throughout the house without any issues with other devices. For a package that costs $500+ Im incr...edibly disappointed. Would recommend others to look elsewhere and not be charmed by the glitzy marketing and technology. It has the potential to be great but owlet have fallen short of providing software that is reliably functional. Please be warned when spending this amount of money. All the best with your newborn!
Purchased in September 2019 for $500.00.
This is perfect. Can't live without it!
I live in a huge house and the range on the sock is tremendous.
The monitor is super reliable but I hate the Android app I can never check live heart rate anymore (use to be able to with the old app)
I still get notifications out loud and on my phone as push notifications.
The monitor was super easy to set up!
Purchased in April 2019 for $399.00.
This is great
This was amazing. My Baby got put on oxygen in hospital so bringing him home on oxygen was scary. Having the owlet sock helped monitor it. When he came off oxygen it was great to have, to make sure he wasn't dropping levels. It was easy to set up and easy to use. I loved that it fits under clothing. Would definitely recommend to others
Saves my sleep
I love my owlet and I recommend it to everyone. The dimmed green light flashing next to my bed stopped me waking my peacefully sleeping baby to check he was definitely still alive for at least the first month. I also love the sleep monitoring function with the new app. My baby wears his monitor every night and most naps and he will until he's too big.
The service matches the product!
This product is amazing in itself but the customer service is just as fantastic! The most responsive, customer focused service I have ever had!! Not just for newborns! Our 14month old is in daycare and constantly sick this product lets us go to sleep easily knowing if his health declines we will be alerted to it, we will be using it as long as it fits on his foot!!! Thank you for the sleep!!!
FAIL FAIL FAIL!
New parents I don’t recommend this product. If you are paying $430 (plus express shipping) you would expect a reliable product.
I purchased this in April this year and experienced constant issues. Customer service is really slow to respond to emails and after less than 6 months the product completely failed.
This is not good when you need monitoring devices to alert you when your child is experiencing issues.
I am beyond disappointed with this product and now have to wait for them to respond to emails regarding the complete failure of the prod...
Purchased in April 2019.
Love it! Tech support is amazing!!
I love the Owlet Sock 2. I recently had issues with the sensor after 8months of everyday use so I called Tech Support who sent me out a new one free of charge.. it is so reassuring that we have support like that after spending so much on the product, which I would do again in a heartbeat.
I found the range from sock to base station is great, it still connects even after being behind 2 sets of closed doors.
Even after the issue with the app connectivity which happened recently I still had peace of mind that the sock and base station were still connected and if anything should happen the base station will still alert me.
Thanks for such a great product!!!
Disappointed with customer support
Although the product itself is quite good, we have had a few issues with our sock and camera and have tried multiple times to call customer support and left many messages and i am get to hear back from anyone. For a product that markets itself as top of the range and is one of the most expensive ones, you would think that good support comes with but No!
As a foster carer I find the owlet smart sock excellent caring for different ages of babies especially with the three sizes of sock that come with it. Extremely happy
Purchased in July 2019 for $359.00.
Third child and i have never been able to sleep better with a newborn
I have been so happy and impressed with my owlet sock. I can go to sleep and wake up knowing baby is ok. I have suffered with anxiety and was always so much worse when my eldest two were babies. Now i can sleep without worry. I love it
Purchased in December 2018.
Then best product to give us non stress sleep
We had trouble with our little one with heart rate issues so we decided to buy the owlet / smart sock, the product is so good that we sleep easy we can track her oxygen an heart rate an we go to sleep at night with no more anxiety an less stress , this is a must have for piece of mind an it really does work an the wifi range is amazing, it’s real-time recording an accuracy is amazing 2nd to none , we are very happy parents
Purchased in August 2019.
Sensor fail expensive replacement
Initially we were extremely happy with this monitor after purchasing it second hand from the previous owner who had only used it a couple of months. After we had been using for 8 months the battery just all of a sudden stopped charging. When I contact owlet to ask about a replacement battery they said the only option was to buy a completely brand new sensor which costs $180! So the monitor which we bought for $300 is now completely unusable unless we make another purchase of $180 to replace the sensor which I got told on the phone often happens after one year of using this product and is not a user error! So upsetting and a very expensive monitor if it can be only used for such a short time!
NB: I do not have receipt from original owner
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Questions & Answers
When you say suitable from birth, can you please advise what size that is. A couple of reviews make note of the fact the socks do not fit I’m concerned we will have this issue. We have a premi baby, she is little and I want to know that the Owlet will fit her.
Susan K. Babies differ so much one from another. Generally, the three sizes of socks that come with the Smart Sock will cover the first 18 months, or from birth to 25Ibs in weight. The SS2 is not suitable for premature babies, both in terms of the smallest fabric sock not being a good fit as well as the accuracy levels of the pulse oximeter.
Do give us a call if you have more questions, we want to be sure that you're making the right decision for your circumstances. 03 9588 0999.
Do the monitors work with twins, having two devices in on room or is there to much interface?
Karen R, yes, our SS2 does work with twins, though you will need to buy two complete units of course. If you would like a full run down of how, perhaps give us a call on 03 9588 0999 - it would be easier to explain over the phone. Kind regards, Owlet Team.
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