cant live without it
we purchased the smart sock after our newborn stopped breathing for no reason. the smart sock has been a god blessing for us allowing us to sleep at night and be notified if there are any issues whilst our baby is sleeping. I would recommend the smart sock to any parent weather your baby has apneas or not. it is 100% peace of mind
Purchased in August 2019.
Don't waste your TIME or Money
Be prepared to spend days and hours with owlet customer care!!! The amount of phone calls and emails and trying this and trying that is just so time wasting for such an expensive product that is not reliable.
Sock keeps disconnecting from base station during the knight waking up everyone. Sock is less than 10m away from base station. The audio and image quality is really good.... BUT IT'S DELAYED BY 10 SECONDS OR MORE AT TIMES. we have really good WiFi throughout the house and it's no excuse why it's delayed. Some times the image also does n...ot load or has no sound. The monitor is NOT RELIABLE. The amount of time we spend to customer care is ridiculous. And we still have on going issues. We have had the sock and monitor for 6 months and it's the worst investment we have made for a product to give us reassurance while we sleep. Do not waste your time. Do your research and look at reviews on other sites. You can see a trend with the same complaints ALSO we could not get the data from the app for 4 Months.
Works as advertised
Works great if you remember to keep it charged and pop it on. Be aware if you take it off and do not have the base station within reach, it will alarm loudly.
Rarely use, but will still be handy when rolling begins.
The Owlet Sock works well to track heart rate and oxygen levels, as long as I remember to put it on my sleepy baby. Most of the time I forget until I've placed my baby in the bassinet and then it's a risk of waking them up just to pop it on. Then when I do remember to use it you can bet I haven't left the base station on 24/...7 with the sock plugged in so it has little to no battery. Then because it had no battery it sends a notification to our apps and the my husband at work messages me because it has pinged his app as well. Worse was the time I took off the sock for a nappy change and the base station set off the alert and started screaming from the next room but I couldn't turn it off because my phone wouldn't sync to the base station for a remote turn off. My husbands phone started alarming as well, so yet another message to see what was wrong. So far I've found we just didn't need it. But we do plan to actively focus on using it when baby starts to roll over.
Stopped working but Owlet replaced sensor - make sure you contact the AU help desk!
This product comes with a 12 month warranty, however 18 months after activating the monitor the sensor stopped working properly. It can sometimes be connected, but generally gives a reading of "sock placement issue", the reconnects and drops out again. I got constant yellow alarms all night. I contacted customer service email help through the app and sent photos of the sock placement. They said it is correct and that my sensor needs replacing. The sensor is $179 to replace in Australia. Customer Support told me that if I am a US resident I can ...get the replacement for $60, however I am not and would have to pay the full price. I was upset that they prioritised their US customers over the rest of the world. I searched the website and found an Australian customer service phone number, these guys were much more helpful! Straight away they told me that they would replace the sensor and posted out a new one. They said that the Owlet email customer support was meant to refer me to them straight away but for some reason they didn't. If you are struggling to get this product working, I really recommend contacting Owlet for help, just make sure you call 03 9588 0999 and don't use the app chat function or email address!
Purchased in October 2018 for A$479.00.
Great idea but had glitches and uses old technology
We purchased our Owlet 2 sock just after bub arrived in Feb 2020.
The device was a nightmare to get connected to the internet wifi, requiring me to not only call the help line but to hand over to my partner as the jargon for linking it was beyond my understanding.
Once linked, the owlet has been easy to use however my app does not function properly.
I thought this was just a random issue and went through the tech team, requiring a reset of the owlet (and of course, requiring to reconnect to the wifi again...).
The issues with the app didn'...
Purchased in February 2020 at Owlet for A$429.00.
I bought the owlet sock for my first as it was recommended by a friend of mine who was a nurse in the children's hospital. She had done all the research on the market to find a product that provided accurate readings for babies and found the owlet sock. No further questions from me! It's a great product. We didn't end up getting a baby camera and only used this. My main concern as a first time parent was SIDS so the heart rate and oxygen reading was what I needed to be reassured as a parent. Our son's foot was quite big and grew out of the socks quite quickly and the sock needs to be in a reasonable distance from the dock or it will beep and not have a reading. Other than that it is a great product especially for first time parents.
Literally a life saver!
The Owlet has saved our family from many sleepless nights after purchasing one for our second child after we lost our first child in his sleep at 21 month old. I rely on this device every night and it has saved a hospital stay after alarming us to low oxygen levels one night when our daughter came down suddenly with pneumonia. We are currently looking into another for our newborn for further peace of mind. Great product and very helpful and a quick replacement received when we had an issue.
Purchased in August 2018 for A$495.00.
I bought an Owlet for my second and I am so thankful I did as my son had chronic sleep apnea. It saved his life more than once.
It was easy to set up, I did find when he was a newborn it would lose connection alot which was annoying. The socks however wear down and break easy and I have needed to have my monitor replaced twice as it wouldn't change angmore.
I would reccomend it despite the small issues.
Purchased in October 2017 at Owlet for A$500.00.
First 6 months were great. Couldn’t fault this product. And then you guys seem to do some big update to the app and it’s never worked since. If it’s not a red alarm it’s yellow, if it’s not yellow it’s a blue alarm going off every night giving you a heart attack at 3am / 4am only to find out tour baby is fine, it’s just another false alarm. We have the camera too which since the app update continuously drops out. For the past 48 hours we haven’t been able to use it at all. The sock battery is terrible. I put it on at 630pm tonight and by 930pm ...the blue light kept going off and it’s down to 31% ... so tonight I don’t have a sock monitor to check and I can’t see or hear my baby because the camera is also broken. And to make things worse, the app has fried the speaker in my phone. When using the app it heats up my phone (always has. - And no, no other app has this effect) and has now actually left me with a phone that I can not make or receive calls with. I REALLY hope I don’t have to make an emergency call through the night. I am BEYOND disappointed with these products. I’ve contacted owlet online and get told to call tech support to troubleshoot. I have a useless sock, a useless camera and now a useless phone. Thanks owlet ...
Purchased in March 2019.
Peace of Mind
This is perfect product for first time moms who are little anxious about there little one going to sleep and knowing that even though they are fine you have that thought in the back of your mind that something may be wrong. This is the perfect product for you if you are like that.
I was that mum and I was always checking every two seconds just to make sure until a family friend gave me this gift and now it is the biggest must have that I could recommend to anyone in their pregnancies.
Best thing ever!
My 1 week old son spent the past week in hospital, Thank’s to this Owlet it alerted us that he’s heart rate was over 223bpm, Got Ayman to the hospital with in 15 minute’s, Blood test come back that he had a bacteria infection, If it wasn’t for the Owlet I wouldn’t have got Ayman to the hospital till he started showing sign’s that he had infection. We are home now & the Owlet sock is back on he’s foot. Don’t hesitate to buy the Owlet, It’s worth every dollar for peace of mind!
- Verified purchase
80% SpO2 threshold dangerously low, and mass data collection
Our baby was sent home from NICU on oxygen, so we bought the Owlet so that we could monitor his oxygen levels.
Here are the good things...
The sock has been designed very well and stays put most of the time. For those complaining about it falling off, they’ve obviously never had to keep a medical grade pulse oximeter attached before! The real-time SpO2 and HR readings are excellent and very valuable, especially when you suspect an issue with your baby (unless you are stuck at the “connecting to base...” message). You can also disable the ale...rts for when the base and sock lose connectivity, or if the sock falls off, which we have done to avoid getting woken up by false alarms. However there are a couple of very serious flaws with this device that you need to be aware of. Firstly, the low SpO2 alarm threshold is set to 80%. I don’t know where the manufacturers of this device got their info from, but 80% is WAY too low and you can’t change it for some silly reason. It should be closer to 90%. All the medical specialists have advised us that ideally it should be 94%+, and not below 89%. Secondly, the app provides a graph of historical data. However it’s useless at determining if your child frequently desaturates (eg because of an apnea episode) because the values seem to be 10 minute averages. It would be a lot more useful if the historical graph was higher resolution. The other issue I have with the Owlet is that all of your child’s vitals are sent and stored on Owlets servers somewhere. I would prefer it if the app communicated directly with the base station rather than Owlet collecting all of this data. They force you to hand over a lot of personal information about you and your child (full name, DOB, race, medical history) for what appear to be no good reason - it makes no difference to the alarm thresholds. Needless to say I have provided junk data. Hopefully their servers never get hacked, imagine your child suffering a life of identity theft.
Purchased in November 2019.
My baby was put on nighttime oxygen whilst in hospital and now needs it at home. The owlet sock has given us peace of mind that we will be warned if his oxygen goes too low! My only suggestion is that it would be handy to alter the oxygen level alarm as 80 is too low for my bub. 10/10 would recommend.
Best item I have bought for my baby!
Best item I have purchased!!! This Owlet sock provides such peace of mind every night for us, we can check our baby's heart rate & oxygen levels. When our son was 3 months old, the sock alarm alerted us one night which was due to a high heart rate, we took our son to the hospital after seeing it was in the low 200's and after a few hours of monitoring he ended up having salmonella and had to stay in hospital for a week...because of the Owl sock we were able to act fast and the doctors could start the treatment.
We have used the owlet every nig...
Purchased in February 2019 at Owlet Smart Sock for A$450.00.
Unable to use it despite the fact I’ve asked for help several times!
Customer service is poor and can not assist me with the issue. Lid for both sock and camera and can’t use either
Don’t take the risk
Had on for a few nights, inconsistent reading of sleep/awake time on the data history, constant heart rate/oxygen level was good. After purchasing, it is concerning to note that the Electromagnetic Field (EMF) results are far higher (8 V/m) than personal fitness monitors, mobile phones on wifi and on a call are 21v/m. This does not seem healthy at all considering it does not actually track movement from breathing. What does the company have to say about that? Consumers be aware.
Incredible until it broke
Loved the sock until the battery in the sock died at around 13 months, we're unable to charge of use the sock any more and i can't see how to get a replacement from them. To summarise, it was great until it just broke out of the blue with no way to fix it.
Piece of rubbish not peace of mind
Do not buy this product! An expensive piece of garbage that provides zero piece of mind! It continuously goes off at night despite the sock placement being fine. You cant use it when your baby is too tiny because the sock doesnt fit properly and you cant use it as they get older because they wriggle a bit so what is the point? [Content Removed]! Mine is now 5 months and Im yet to have a decent night sleep without false alarms
Purchased in July 2019 at Baby Road .
Good for peace of mind
The sock works well and gives me some peace of mind.
I've never had any alarms for issues but do occasionally have alarms for the sock coming loose and misplaced.
Purchased in July 2019.
Many positive reviews, but there have been a dozen false alarms with the sock which has led us to give up with it. The amount of stress it causes when serious alarm bells ring is too much to bear. Many will probably say your doing something wrong, but I believe it to be a software issue and potential bug problem relating to connectivity. We have also had numerous issues connecting the camera. I have a home mesh system set up, and have optimised it throughout the house without any issues with other devices. For a package that costs $500+ Im incr...edibly disappointed. Would recommend others to look elsewhere and not be charmed by the glitzy marketing and technology. It has the potential to be great but owlet have fallen short of providing software that is reliably functional. Please be warned when spending this amount of money. All the best with your newborn!
Purchased in September 2019 for A$500.00.
Questions & Answers
Has anyone had any issues/ heard of anyone having issues with their baby getting cellulitus from the sock?
Susan Tones, would you be referring to something that looks like a red mark around where the sock sits around the baby's foot? If you call our customer services, we can help with that, 03 9588 0999. Typically, the sock is too tight and causes sweating during the night. If you can move up to the next size sock, that will solve the problem. If you've lost the size 2 or 3 sock, again just contact us and we will send you a replacement. Kind regards, Owlet Team.
We have been using the Smart Sock since my baby was born (she is now 8 months) and we have never experienced any issues whatsoever.
I am so concerned about having radiation / WiFi directly placed onto her body. Are you able to alleviate these fears for me? Your responses state that the levels emitted are 20 x less than a mobile phone but it would be great if you could be more exact in regards to the output etc so that I feel more comfortable using this device. I am very concerned about this.
Thanks for the question.
Our Smart Sock uses Bluetooth Low Energy (BLE) to communicate to the base station, not WiFi. The base station then uses WiFi to communicate with your mobile phone.
As we've mentioned, the radio waves generated from the device are more than twenty times below that of the cellphones that are carried in our pockets all day. If it is of further reassurance, know that the Owlet Smart Sock is sold in the US, Canada, in Europe and Australia and conforms to all the regulations across these territories.
If you need a more specific answer, could you contact us on firstname.lastname@example.org.
Thanks & regards, Owlet Team.
Is there a difference between the smart sock 2 and smart sock? Some stores advertise the smart sock 2 but owlet only calls it smart sock..
Hi NJK, they should all be the Smart Sock 2. The original Smart Sock phased out many years ago and was never imported into Australia. Kind regards, Owlet Team.
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