Good for peace of mind
The sock works well and gives me some peace of mind.
I've never had any alarms for issues but do occasionally have alarms for the sock coming loose and misplaced.
Purchased in July 2019.
Many positive reviews, but there have been a dozen false alarms with the sock which has led us to give up with it. The amount of stress it causes when serious alarm bells ring is too much to bear. Many will probably say your doing something wrong, but I believe it to be a software issue and potential bug problem relating to connectivity. We have also had numerous issues connecting the camera. I have a home mesh system set up, and have optimised it throughout the house without any issues with other devices. For a package that costs $500+ Im incr...edibly disappointed. Would recommend others to look elsewhere and not be charmed by the glitzy marketing and technology. It has the potential to be great but owlet have fallen short of providing software that is reliably functional. Please be warned when spending this amount of money. All the best with your newborn!
Purchased in September 2019 for $500.00.
This is perfect. Can't live without it!
I live in a huge house and the range on the sock is tremendous.
The monitor is super reliable but I hate the Android app I can never check live heart rate anymore (use to be able to with the old app)
I still get notifications out loud and on my phone as push notifications.
The monitor was super easy to set up!
Purchased in April 2019 for $399.00.
This is great
This was amazing. My Baby got put on oxygen in hospital so bringing him home on oxygen was scary. Having the owlet sock helped monitor it. When he came off oxygen it was great to have, to make sure he wasn't dropping levels. It was easy to set up and easy to use. I loved that it fits under clothing. Would definitely recommend to others
Saves my sleep
I love my owlet and I recommend it to everyone. The dimmed green light flashing next to my bed stopped me waking my peacefully sleeping baby to check he was definitely still alive for at least the first month. I also love the sleep monitoring function with the new app. My baby wears his monitor every night and most naps and he will until he's too big.
The service matches the product!
This product is amazing in itself but the customer service is just as fantastic! The most responsive, customer focused service I have ever had!! Not just for newborns! Our 14month old is in daycare and constantly sick this product lets us go to sleep easily knowing if his health declines we will be alerted to it, we will be using it as long as it fits on his foot!!! Thank you for the sleep!!!
FAIL FAIL FAIL!
New parents I don’t recommend this product. If you are paying $430 (plus express shipping) you would expect a reliable product.
I purchased this in April this year and experienced constant issues. Customer service is really slow to respond to emails and after less than 6 months the product completely failed.
This is not good when you need monitoring devices to alert you when your child is experiencing issues.
I am beyond disappointed with this product and now have to wait for them to respond to emails regarding the complete failure of the prod...
Purchased in April 2019.
Love it! Tech support is amazing!!
I love the Owlet Sock 2. I recently had issues with the sensor after 8months of everyday use so I called Tech Support who sent me out a new one free of charge.. it is so reassuring that we have support like that after spending so much on the product, which I would do again in a heartbeat.
I found the range from sock to base station is great, it still connects even after being behind 2 sets of closed doors.
Even after the issue with the app connectivity which happened recently I still had peace of mind that the sock and base station were still connected and if anything should happen the base station will still alert me.
Thanks for such a great product!!!
Disappointed with customer support
Although the product itself is quite good, we have had a few issues with our sock and camera and have tried multiple times to call customer support and left many messages and i am get to hear back from anyone. For a product that markets itself as top of the range and is one of the most expensive ones, you would think that good support comes with but No!
As a foster carer I find the owlet smart sock excellent caring for different ages of babies especially with the three sizes of sock that come with it. Extremely happy
Purchased in July 2019 for $359.00.
Third child and i have never been able to sleep better with a newborn
I have been so happy and impressed with my owlet sock. I can go to sleep and wake up knowing baby is ok. I have suffered with anxiety and was always so much worse when my eldest two were babies. Now i can sleep without worry. I love it
Purchased in December 2018.
Then best product to give us non stress sleep
We had trouble with our little one with heart rate issues so we decided to buy the owlet / smart sock, the product is so good that we sleep easy we can track her oxygen an heart rate an we go to sleep at night with no more anxiety an less stress , this is a must have for piece of mind an it really does work an the wifi range is amazing, it’s real-time recording an accuracy is amazing 2nd to none , we are very happy parents
Purchased in August 2019.
Sensor fail expensive replacement
Initially we were extremely happy with this monitor after purchasing it second hand from the previous owner who had only used it a couple of months. After we had been using for 8 months the battery just all of a sudden stopped charging. When I contact owlet to ask about a replacement battery they said the only option was to buy a completely brand new sensor which costs $180! So the monitor which we bought for $300 is now completely unusable unless we make another purchase of $180 to replace the sensor which I got told on the phone often happens after one year of using this product and is not a user error! So upsetting and a very expensive monitor if it can be only used for such a short time!
NB: I do not have receipt from original owner
I received the owlet sock as a gift when my son was born and we have been given peace of mind every night. Recently a part in the sensor broke and I was sent a replacement part straight away. I am beyond thankful for the exceptional service I received.
Purchased in September 2018.
My saving grace!
Have used smart sock since birth of baby. So thankful for it. Gives me peace of mind knowing it will alert if something is wrong. Love the apps to track data. I feel so confident with it.
The Australian Support team have been amazing also with any issues/enquires as well. Making the Owlet experience amazing!
Piece of mind
Impressed is an understatement. When I found out I was having my son, I knew I needed a monitor, upon doing some research I found the owlet. Using the owlet has given me complete piece of mind, I often would wake up worrying if he was breathing, with the owlet it tracks your babies breathing and heart rate, when everything is good the base station is green. I kept the base station on my bedside table, I’d often wake up, look over and be relieved when I seen green. It truly was a god send especially in the early days. We still use it when he sick, it’s amazing.
Definitely worth the money, you won’t regret it.
Purchased in January 2018 for $400.00.
Power Outage Concerns
After recently purchasing for my Granddaughter the Owlet Sock 2 although very pleased with this product was very surprised to find out there was no way of being alerted if there was a Power Outage. So its very concerning that the baby wouldn't be monitored during an Outage and the parents would have no way of knowing this was the case if they were asleep.
This identified our baby's heart condition. Worth the money!
We bought the owlet sock for my peace of mind. Little did we know it would actually identify that our son had SVT, a condition where his heart rate can suddenly go up to 300 bpm. Without the sock we wouldn't have found out until he showed other signs of being unwell. I can't recommend this product highly enough. I only wish there was a portable version that could give me the same peace of mind outside the house!
Purchased in May 2019.
The best thing ever!
This is the best thing I have bought for my baby, we came across it at a baby fair in Sydney and I honestly cannot recommend the smart sock enough! Worth every cent. Seeing the green glow of the base station at night let’s me know my baby is breathing and sleeping soundly without having to constantly check on her. My baby isn’t bothered wearing the sock and we have had no false alarms, other than when my helpful husband has put the sock on a bit too loosely.
Purchased in September 2018.
Gives us peace of mind
Our little man has been diagnosed with laryngomalacia since he was 6 weeks old. This sock has honestly been the best purchase for us, giving us such peace of mind! Easy to set up, easy to use, he isn't bothered by the sock on his foot, and we can all sleep at ease now!
Purchased in June 2019 for $450.00.
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Questions & Answers
Is there any danger of your organisation addressing customer concerns at all?!??
When you pay for a product it should work and customer service should support the customers...
What age or size of baby is this sick suitable for?
Mary. The Smart Sock is suitable from birth to 18 months old, or 25lbs. Owlet Team.
Does the Owlett sock still work if you bed share or does Mum’s movement interfere with it?
June2014, thanks for asking the question.
The SS2 will track your babies heart rate and oxygen levels while the baby's foot is still. Technically, that enables the pulse oximeter to operate accurately. So you could, if you choose to do so, be next to your baby and the SS2 will work but we need to highlight - and ask you to consider - the Safe Sleep Guidelines recommended to all parents:-
Kind regards, Owlet Team.
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