Ozcruising
Verified397 reviews
AVOID THIS AGENCY; they are incompetent and terrible to deal with. We've booked with this agency a few times over the years and have turned a blind eye to them making mistakes with names, DOBs and membership numbers, but enough is enough, they are truly incompetent. They do not have a phone number and insist on email as the only method of… Read more
communication, but the problem is that they do not respond to you in a reasonable time frame which will end up costing you money and time.
Don't let them ruin your holiday too—go elsewhere.
None existent customer service. You very rarely get a reply let alone an apology. I would never book with them in future and would advise that you take your booking elsewhere! Show details
Follow-up · I got a refund of $100 but no real apology So I stand by what I said previously, do not use them, book with a company that cares about its customers not just its profit!
Poor service with IDGAF attitude. Don't try calling them on the phone, because you can't. They are continuing to use the COVID excuse for not having a storefront business. We had booked several cruises with them over the years and have finally had enough of being treated like a cash cow. We've taken our business to VACATIONS TO GO, who provide outstanding service, the ability to speak with a cruise professional and the best discounts available. Show details
Reviews with attachments
All the help and guidance I needed – I have dealt with Ozcruising on 3 different occasions. I have read some of the reviews. They have been great with assisting me. Quick response, helpful advice, great service. They are an agent for the big companies and are limited to what they can do. When I did receive emails I didn't understand or thought were unnecessary, I contacted by email… Read more
and all was explained. The confusion I experienced was with communication from the cruise liner company. A great team of people doing the best that's within their limits. 10/10 for me.
Not all have bad experience – Hi, this is to let you know that at first I was skeptical in dealing with them because of poor reviews but I just had faith with them then eventually, all was well and ended well. I think they deserve redemption and second chance to prove themselves that they are trustworthy. Definitely will do it again with them in the future. Honestly, I saved $700 with Ozcruising. Now all is set and ready to cruise and enjoy Christmas holiday 2023. Cheers!!! Show details
Too bad! should be on a black list! – My booking was canceled after made the payment. They definitely got the payment but just did not proceed it on time. In the same time, I kept sending them emails but no response. They even do not have a physical phone call that I can reach. Hopeless! My trip was ruined! Show details
Ozcruising's Bad business practices – I had two cruises on P&O cancelled due to covid both booked with Ozcruising. The first I received the 200% future cruise credit, the second cruise booked using my FCC and I payed in cash $235 (should only been $173.61) for the taxes, fees and port expenses I have still not received the refund as a FCC or cash refund by Ozcruising. I have tried to… Read more
contact Ozcruising but any attempt at contacting Ozcruising by me has failed. No one is answering the phones and I have had no replies any emails for about 6 weeks. Last night I booked with Ozcruising for a December cruise. They were quick to reply to that request. The booking page stated the final payment would be due on the 01/07/20 and when I received the invoice they were demanding payment of $281.63 for a non refundable deposit (not for port fees & taxes) within 2 days.(See photo) I have confirmed with P&O that the final payment date for this cruise is 21/09/20. (See photo) I have also confirmed with P&O that they will only cancel my booking for covid reasons or if the full payment is not paid by the 21/09/20, whereas Ozcruising is threatening that if payment is not received by tomorrow P&O will cancel the booking. (See photo) Now I don't have to pay a non refundable deposit because I have paid the full amount with my FCC less the taxes, fees and port expenses which was confirmed by P&O to only be $173.61 not $281.63 that Ozcruising is trying to force me to pay in 2 days. So in summary they are avoiding correspondence, trying to charge a false non refundable deposit, overcharging for taxes fees and port expenses, lying about payment due dates and cancellation policies and a classic "bait and switch" with the payment due dates. (See photo) Not the best way to run a company in the digital age. Count me in for A Current Affair.
Latest follow-ups
I booked a cruise through Ozcruising and raised an issue immediately after paying the deposit when I noticed the itinerary was not as represented. Despite contacting them straight away, their only response was to cite “non-refundable” terms and… Read more
refuse to assist. No tickets or services had been provided, yet they insisted on keeping the deposit.
What stands out most is the lack of care — rather than helping resolve a genuine concern, they preferred to lose a customer. The process felt rigid, unsupportive, and dismissive.
Based on this experience, I cannot recommend Ozcruising. Transparency, fairness, and customer service should come before hiding behind terms and conditions.
Follow-up · My experience since the first review only reinforces that this company does not stand behind their customers, and I strongly caution anyone considering booking with them. Since my initial review, nothing has improved with Ozcruising. There is still no phone contact available, no proactive support, and no willingness to resolve the issue I raised… Read more
Recent reviews
Ozcruising is a booking agent that you can't call or get any assistance with. They message you like a teenager, they can't change anything with your booking, just give minimal advise like a person on the street. This is no match for a travel agent which is needed for cruising. They didn't let us choose our cabin or dining time, put is in the… Read more
rockiest part of the boat & made the booking for us instead of giving choice. They are rude & unhelpful. They didn't even provide the correct parking information.
Not very customer service friendly. We needed to cancel a cruise (not our fault, my daughter fell pregnant and Carnival wouldn't let her cruise) Ozcruising would not refund our deposit despite us explaining this, even though Carnival would allow us to cancel. I held onto the booking as I could change the names for $25 and still go. Made the final… Read more
payment only to receive multiple SMS and emails requesting the final balance. I explained I had already paid and to please check your records. The email I received back from them was "The due date was July 5th, and if we do not receive the payment soon, the booking will be canceled, and the deposit will be forfeited as it is non-refundable and non-transferable." Rather blunt and rude, I think they could have handled it in a more friendly manner. I will deal direct with a cruise line in future as they appears to be no benefit in going through a 3rd party
There can be a hefty deposit loss if you happen to cancel your cruise ,but they do clearly stipulate this when booking, however they can be quite understanding in certain situations and will try to assist where they can, but it may be just limited to transfer over to another cruise with the same cruise line. Overall we've used them a few times and always found them very quick to respond and remedy any issues. Show details
Accidentally booked the cruise for the wrong year. Paid the deposit and realised my mistake within a couple of hours. Lost the $150 deposit regardless. No understanding. Won't use this company again. Show details
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We booked with OzCruising for a 3 night get away on Royal Caribbean cruise lines. The cruise was cancelled due to cyclone Alfred and we were informed that we would receive a full refund by OzCruising, and Royal Caribbean. Royal Caribbean have done their part by refunding the full amount to OzCruising, but OzCruising are holding the funds stating… Read more
that they are still waiting on funds. We have now taken this fight up with our bank and lodged a dispute. AVOID GIVING THIS COMPANY YOUR MONEY
Awful. I couldn't get my deposit back after 2 days booking for a cruise trip next year. Lost all my money. Absolutely awful. Never ever go with them. The worst service ever. Show details
Easy to deal with – Have used a handful of times now and never had an issue. An all online business, instant receipts when making payments and they reply to emails promptly. It would be helpful to have a phone line setup to speak directly to someone, that would make this review 5 stars. Thanks again!
NO Refunds no changes – Be careful you'll lose your deposit . They DON'T refund money no matter how hard up you are or if almost a year before. We wanted to change our cruise to a longer more expensive cruise but we told we'd lose our $500 no matter what. DON'T use this company. You'll actually find good deals or better from others who will refund if you chose to change to another cruise line etc. Show details
Lousy booking process – Booked a Carnival cruise through them on a Sunday & got the SMS about paying the deposit. Went to their web site on Monday & Norton refused to let me near their "Payments" page. Wound up contacting them thru WhatsApp as the only option and that was a WOFTAM. Pleasant reply that sent me a screen shot of PayPal but no PayID. Wound up cancelling &… Read more
booking direct. Carnival I trust. Ozcruising???? And it turned out the "special, one-off promotional price" I'd be charged was over $500 more than what Carnival charged me & didn't include any on-board credit.
Never again – Hard to get hold of. No phone number. They take days to reply. Terrible customer service and communication. No matter when you pay them, they will not send the money to the cruiseline till the absolute last minute - 75 days before cruise according to them. Even though P&O state 90 days AND my cruise receipt said the same - they don't care and won't forward the payment. Show details
Excellent – Used over 20 times never a problem. During covid all money was refunded although took 6 months. Hard to beat price . Beware they are an online business everything done with email if you the type of person likes calling not for you. Show details
Still waiting for my refund - out of pocket 4k+ – Still waiting for my refund from a cancelled cruise - I get these things happen but on 23 March I was advised 14 working days now 3 May and I still don't have my money. Several attempts to obtain my refund transactions details have met with generic responses and no specific details. All Emails are from The Sales Team - no a real person. I can not… Read more
recommend the use of this company - heart broken they can keep my money for this long when they were dictating the terms of refund times etc. Fair Trading also takes 5-6 weeks to review a lodgement.... No winners.
smooth sailing – I booked the cruise a few months back, I knew from their email the ticket wasn't available until 30 days before it sailed. When the time came, I got the tickets without any problems. I don't have any negatives about the company, the only thing is there's no persons name on any of the emails which I thought was a bit strange. Show details
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Speedy service – I recently made a payment through BPAY for a cruise, and left the last digit off the reference number. I sent an email to Oz cruising informing them of my error. I received an email back in a few minutes, after a confirmation email to show my payment. I received a receipt the following day. I am very appreciative to Oz cruising for the speedy reply and fantastic customer service Thanks Oz cruising xx Show details
NEVER AGAIN – BEWARE !! This was our 3rd time on this cruise and I made an honest mistake when booking this by ticking the wrong box. Over a 6 month period, I made several attempts, even up to 3 days before sailing, to upgrade my "go" fare to "value" thus enabling me to choose my cabin due to health issues which restrict me from long distance walking on board… Read more
to which was also nominated on my application but totally ignored by this agent. Having closed their phone call centre with the excuse of a "Government request due to Covid" I have records of 15 emails and 5 phone calls to the cruise line pleading for an upgrade only to be treated like a second grade citizen. I was so disgusted when I finally received my "E"Ticket and cabin allocation, way down the rear of the ship almost sitting on the propeller and a marathon walk to the food and activity area front of ship. I have learnt not to question the ones holding the raquete as they will bounce you wall to wall. I reluctantly went on the cruise, but this agents actions had remove all the enjoyment which I expected after outlaying over two thousnd dollars with fares, insurances, taxis etc etc In conclusion I approached the P&O representative on board to get an opinion, and he best he came up with was " You booked your previous cruises direct with us, why did you not do that again" LOOK LISTEN AND LEARN FROM THIS.
Ripped off – I can’t believe that this company can still do business, they stated that they have given me a refund and yet my bank doesn’t know anything about it. They are just crooks that maybe one day karma will catch up with. Don’t book anything with this business Show details
Dissatisfied customer – I had a cruise booked for 3 people in a mini suite unfortunately our 3rd guest had other arrangements so we asked to change to a balcony room there reply took a while so we rebooked another room hoping they would transfer our deposit as we're on the same ship.No can do apparently, so Ozcruising is no longer our go to place for cruising.I could understand if it was soon but the cruise is 6 months away.Bon Voyage Ozcruising. Show details
Such a horrible company DONT USE THEM – Fees upon fees after fees and constantly threaten to take the entire sum paid (even if it's been paid in full) they also charge 2.2% credit card fees and harrass and demand credit card payment or you forfeit the thousands youve paid to date but when challenged on the fees being above the RBA and ACCC standard they claim you CAN pay via… Read more
bpay etc so you therefore "choose" to pay the fees at the rate they set. It is a mess...
Examples of our awesome experience.. P & O website: you can transfer your deposit to another booking or different cruise. ozcruizing: " yeah unfortunately P&O wont let you change the booking, you will forfeit the $3000 paid so far to us, thanks."
P&O website: we Charge $0 to change names (someone in our original group died) Ozcrusing T&Cs: we charge for names changes $25. BUT we got charged at the time per person $75 because they make it up on the spot and we can't argue because the ozcruizing T&Cs state they can change T&Cs without notice and that's the agreement or we forfeit $14,600 in funds we'd paid to date on our bookings and must pay the name change fees by credit card immediately + 2.2% "Credit card fee" because bpay isn't immediate (even though it's an option on the invoice) ... Also there is NO PHONE !!! ALL COMMS BY EMAIL yep scammers. Avoid and just go direct with the company...
Easy to book cruise – Have booked many cruises through Ozcruising , found them to be efficient, offer better prices and cabin selection than various cruise lines. Communication is also good , have never had an issue. Show details
Terrible to deal with stay away – Booked with Ozcruising as we had done in the past, we were given one cabin and deck level only to have it changed once we were on the ship. Communication was non existent could not speak to a human so was very hard. will not be using them again Show details
Great deals – I have used Ozcruising for years and have booked over 20 cruises with them. Never have I had a problem and they always have the best deals. I have currently two cruises booked with them and have received all relevant documents on time and with ease. Show details
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Upade: Ozcruising today sent an email stating that my booking has been automatically cancelled… Read more (+2 replies)