??!
1 photo
OZ Design Furniture

Reviews

(1,359)
(295)
(60)
(49)
(178)
  • Product Quality
    4.6 (1,254)
  • Return Claim MadeYes (40) · No (1,264)
  • Warranty Claim MadeYes (18) · No (1,292)
  • Product Appearance As advertised (84%) · Not as advertised (16%)
  • Shipping
    4.5 (47)
  • Customer Service
    4.7 (1,020)

Reviewer Photos & Videos

  • More

Helpful staff, found what we wanted

published

Store had what we wanted, were very helpful while we considered the appropriate colour and texture. We were able to take samples away to see how they matched our room in different lights.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWest Gosford
See all answers

Review collected in partnership with OZ Design Furniture


Quality furniture

published

Store was set out well with a wide range of furniture. We were totally satisfied with what we chose, has the look & feel of quality. No assembly required on our purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle Hill
See all answers

Review collected in partnership with OZ Design Furniture

Vicki

VickiSouth East Queensland, QLD

found the chairs

published

found them on line then found them in the store exactly what I wanted, waited for them to come in and picked them up from the warehouse, all boxed up and ready to place around the table. very happy with them, fits in nicely with the rest of our furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationmacgregor
See all answers

Review collected in partnership with OZ Design Furniture

Very good product

published

Excellent condition and very comfortable couch.
Delivered safely to my home.
Wonderful customer survive both in store and over the phone. Would recommend OzDesign to friends and family in the future.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
See all answers

Review collected in partnership with OZ Design Furniture


Jeremy Linton

Jeremy Linton

  • 2 reviews

Good service and product quality

published

Customer service was good. The chairs arrived ahead of the time scheduled and messaging system worked well. They are very comfortable and consistent with our experience of trying them in store.


Lidiar

LidiarSydney, NSW

lovely customer service

published

Lovely customer service help me choose the furniture as I had measured restriction. The Hampton style tv unit and table look lovely in my house and are great quality will shop here again in the future

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers

Review collected in partnership with OZ Design Furniture


Very Happy

published

I recently purchased items from Oz Design and another large furniture store who’s name I will not mention and what two very different experiences I had. With Oz Design I was told what to expect regarding delivery time, given a email quote and spoke to representative regarding delivery, it was all so easy and professional. Will definitely purchase from Oz Design again.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Review collected in partnership with OZ Design Furniture


Lee Cazaly

Lee CazalySouth East Queensland, QLD

Very Pleased, Very Comfortable

published

We purchased two recliner chairs, with assistance from a friendly staff member. It was only a short time & the chairs, in boxes, were picked up from the store, easy to follow assembly instructions, & fitted into our small lounge nicely.

Product Quality
Customer Service
Warranty Claim MadeNo
Store LocationToowoomba, Queensland
See all answers

Review collected in partnership with OZ Design Furniture

Alexm

AlexmGreater Melbourne (Outer), VIC

Disappointed the Furniture wasn't Australian made, name a little misleading

published

Staff were polite and helpful. Pick up was easy. However we wrongly assumed that the furniture was Australian made because of the name, overall we are happy with the purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers

Review collected in partnership with OZ Design Furniture

Andrewm

AndrewmCentral Highlands and Goldfields, VIC

Communication no so great.

published

Unfortunately the store failed to notify me that my order had arrived at the warehouse 3 weeks earlier. I had to phone the store to find out that is had been there before Christmas.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture


Joana

JoanaSouth East Queensland, QLD

excellent delivery and customer service

published

my console was delivered earlier than expected and just when it arrived home, the delivery personnel were very perfectionist that they immediately pointed out minor dints and scratch that were negligible (unless you stare at it) . then after a week, they changed my console with a new perfect one without any hassle at all.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationbundall
See all answers

Review collected in partnership with OZ Design Furniture


Anitat

AnitatSydney, NSW

Excellent the person was very helpful

published

Navigation was alright. The store feels a bit crowded though. The range is good. Quality of product Purchased is good.
Please don’t insist on 30 words, as I have put down my thoughts.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture


Heather

HeatherCentral Highlands and Goldfields, VIC

Wonderful customer service

published

Service at store level was excellent. Friendly, helpful and professional. After care and follow up exceeded my expectations. Product and price was excellent. Would definitely recommend and cannot speak highly enough of the staff in Bendigo.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBendigo
See all answers

Review collected in partnership with OZ Design Furniture


Joonhok

JoonhokSouth East Queensland, QLD

Perfect product & service

published

Nothing to be desired. All stuff fit my house and make it awsome. I'll buy more if I have another chance. Good product, delivery and service at the shop. That's it.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

Michelle

MichelleSydney, NSW

Very annoyed

published

The Penrith staff are friendly and helpful but I was very dissatisfied with the amount of time I had to wait for my order.
It was a Christmas present , and after the sale I was told it probably wouldn’t arrive at the store until the 27th dec
I received my wall print on the 17th January

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith NSW
See all answers

Review collected in partnership with OZ Design Furniture

Paulf

PaulfGreater Melbourne (Inner), VIC

Very happy with our purchase & staff were very professional.

published

The store was very easy to navigate and the range of products on display gave us many options to choose from and we have no problem at all with the quality of our purchase.We would have no hesitation purchasing from Oz Design in the future.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading Victoria.
See all answers

Review collected in partnership with OZ Design Furniture


Clio

ClioSydney, NSW

Great chest of drawers

published

The chest of drawers purchase was a good experience in all respects. In store service was great, options and delivery explained professionally. Delivery communication was excellent and men who delivered the product took it upstairs, unwrapped and positioned it for me. Nothing negative to be said! Quality of product as I expected. Very happy with whole process.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest Gosford
See all answers

Review collected in partnership with OZ Design Furniture


Drew

DrewHunter Region, NSW

Poor order management.

published

Had to take a floor model after the fact where they stated they had warehouse stock of the two leather lounges we purchased. 2 days later they rang and said they did not and would NOT reduce price for the floor stock or wait 2 months for new stock. 6 wishbone chairs also purchased with 6 in stock at the time then at time of delivery they only had 5 and they gave a "loan" chair for the 6th. On day of delivery they stated only 1 lounge was being delivered after they stated the second one had not been "connected" to the order and they would deliver it a week later.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture


Customer service is A+

published

Great range to choose from. We just went in quickly (as it was next door to the store I was going to). We've needed new dining chairs for forever... Found some very comfy, on sale, chairs and ordered those for pick up. We got a call that there was a mix up and they didn't have enough chairs of the ones we selected. But they offered a solution to the problem and we ended up with something even better! Customer service was wonderful, fun ladies that made the shopping experience a great one. We will be back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore, Sunshine Coast, Queensland
See all answers

Review collected in partnership with OZ Design Furniture


Katef

KatefSouth East Queensland, QLD

Looks even better than I thought it would.

published

Staff at the Bundall store are professional, knowledgable and friendly. It's a relaxing environment to choose furniture, with a great range and everything is well positioned, making choice so much easier. I'm thrilled with my purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
See all answers

Review collected in partnership with OZ Design Furniture


Page 1 of 98

Questions & Answers

teresa k.

teresa k.asked

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers

D T.

D T.asked

With mall 3draws table

No answers

anita

anitaasked

Would like to purchase the Byron dining chair in rattan black ? Haven't been able to find a store close to see or sit on the chair. Has anyone purchased this chair ? Quality and comfort ? thanks

No answers

Get an answer from our members and OZ Design Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.