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OZ Design Furniture

Reviews

(1,531)
(333)
(74)
(52)
(188)
  • Product Quality
    4.6 (1,468)
  • Return Claim MadeYes (51) · No (1,476)
  • Warranty Claim MadeYes (22) · No (1,511)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Shipping
    4.5 (56)
  • Customer Service
    4.7 (1,222)

Reviewer Photos & Videos

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George

GeorgeSydney, NSW

  • 4 reviews

Love our dining.

published

Very helpful store staff. Great range and good prices. Nice quality. Love our dining suite. The guys that did the delivery were also very helpful and look away all packing rubbish.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Love my new furniture

published

Great range of beautiful wares. Customer service fantastic. Especially from Lauren. Good quality furniture. Didn’t need to assemble anything and furniture taken to the car. Didn’t need to wait long for my order.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah
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Review collected in partnership with OZ Design Furniture

Luke O.

Luke O.South East Queensland, QLD

Clearance centre of Brisbane

published

I was really impressed with the friendly service, and we have bought from Oz Design before, so I knew I could trust the quality. I would make a special trip again to this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMacGregor, QLD
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Review collected in partnership with OZ Design Furniture

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Garyw

GarywGreater Melbourne (Metropolitan), VIC

Just what we needed

published

We bought two chairs which are perfect for the space. Design is great and the colour scheme to match our decor. Great looking furniture collection in store. Our chairs were easy to assemble and sturdy. Very impressed with service, how quickly they came in, and the collection process.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading Victoria
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Review collected in partnership with OZ Design Furniture

Lil

Lil

  • 2 reviews

We’re enjoying our new lounge immensely

published

We were very impressed with the friendly, helpful service we received in store. Delivery was very speedy, and the delivery guys were friendly and efficient. The lounge was very well packaged on delivery and easy to assemble. A great price for such a lovely piece of furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

Love it

published

It was easy to walk round - items arranged randomly not in rows (good).
We only looked at tables and found exactly what we wanted- didn’t need to assemble it. Main positive: gorgeous design! Solid timber great quality

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

Waited, got it wrong, now have to wait again.

published

We ordered two barstools and had to wait 2 weeks as they weren’t in stock, they finally arrived and we collected them from their warehouse, got home and assembled them only to find that one of them is about 4” higher than it should have been. We called them to advise and were told it was an issue at the warehouse because all the components are individually selected so the correct legs would have gone to another customer and we seemed to have received their legs.
We were informed the legs would need to be reordered and therefore wait another 3 weeks...shame really!
Left is correct. Right is incorrect.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationKotara
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Review collected in partnership with OZ Design Furniture

Harveyo

HarveyoGreater Melbourne (Metropolitan), VIC

Totally Satisfied

published

Needed 4 Dining chairs for an update of Rental Unit in Byron Bay.
Inspected on site with very helpful staff who arranged to order and inform of delivery date which all happened as scheduled to our real estates agents at the premises . As we live in Melbourne this was a great service where we could inspect while in the area and leave it all to happen without us .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall
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Review collected in partnership with OZ Design Furniture

Customer service was fabulous.

published

Really happy with our sofa despite the wait due to covid 19. Customer service and help at Skygate was fabulous, in particular Jen. We will go back to that store again just because of this. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSkygate
See all answers

Review collected in partnership with OZ Design Furniture

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Peitriaw

PeitriawSouthwest, VIC

Beautiful Lounge

published

Very easy to navigate our way around the store, great products and prices. Easy to assemble. Staff where friendly however, when we first walked into the store a female staff member came racing over and got very close to us during the start of the Coronavirus outbreak. This made me a little uncomfortable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
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Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

Good collection when on sale

published

Product range was good. Floor layout doesn’t allow interaction with staff at the billing counter. Staff were courteous overall and helped with our queries. Pricing is a bit high - buying here only make sense when the items are on sale.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHoppers crossing
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Review collected in partnership with OZ Design Furniture

Perfect staff and layout

published

It was a fantastic experience to deal with at west Gosford.Staff were attentive explained all options on what I was looking for.Could not fault anything right up to the delivery

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWest Gosford NSW
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Review collected in partnership with OZ Design Furniture

Beautiful furniture

published

Oz design stocks a nice range of attractive furniture at competitive pricing, happy with the service and being able to buy floor stock. Their discounted items saved me money. Worth checking out their range.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

Pauline

PaulineSouth East Queensland, QLD

Tones in perfectly

published

Furniture was perfectly displayed & the added bonus was that it was all in stock. Quality appears quite strong. The delivery drivers placed the furniture exactly where it was required to go

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore Qld
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Excellent service

published

Store set up was just divine. Plenty of products to choose from which were all good quality. We did not have to assemble our furniture which is now in our storage shed waiting to move into our new home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

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Lucie L

Lucie LNorth Queensland, QLD

  • 2 reviews

Very happy!

published

We are so happy with our table. Oz Design were easy to deal with and very helpful. We were worried about ordering online but the quality is great. They even adjusted the legs for us so we could fit the chairs we wanted. It was very easy to assemble and took my husband a couple of minutes to attach the legs.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

Annie

AnnieHunter Region, NSW

  • 2 reviews

Sofa delivered was not the same as the sofa in store.

published

After 3 months of investigations Oz Design have finally told me that yes, my sofa is so firm and uncomfortable compared to the in store model as a different foam was used in mine.
They continue to refuse to provide a refund, but are offering the second hand used store cushions as their only solution.

This company lacks all common decency, misadvertises their products and blames customers for the company's mistakes. Do not buy from these people.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara, but head office has been the issue.
See all answers
Pault

PaultGoulburn Valley, VIC

Dining Table and Chairs

published

Excellent dealing all the way around from purchase to delivery. Considering we live faraway...it was so easy for them to keep the communication levels up. Much appreciated. Would certainly recommend them in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationEssendon
See all answers

Review collected in partnership with OZ Design Furniture

CGK

CGKSydney, NSW

  • 2 reviews

Terrible quality couch, worse customer service.

published

Bought a couch and are very disappointed with the quality. Extremely hard lower cushions but worst of all the bottom cushions slide right out from under you. Contacted them, they will not let you speak to any higher management but replied via email to say there’s no issues and that’s their final decision.
I will be taking the matter to fair trading and will never buy from them again. Abysmal post-sale customer service.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMoore Park
See all answers
Kerrie C

Kerrie CGreater Melbourne (Metropolitan), VIC

  • 2 reviews

It is perfect for tv

published

The store was easy to get around and see all furniture. I was happy with range of stock. I’m very happy with the quality of the item I bought. I did not have to put the item together.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthlands
See all answers

Review collected in partnership with OZ Design Furniture

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Questions & Answers

teresa k.

teresa k.asked

VIC, Hoppers Crossing

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers
D T.

D T.asked

With mall 3draws table

No answers
anita

anitaasked

Would like to purchase the Byron dining chair in rattan black ? Haven't been able to find a store close to see or sit on the chair. Has anyone purchased this chair ? Quality and comfort ? thanks

No answers

Get an answer from our members and OZ Design Furniture representatives

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