- Online store
Glad I chose OZ Flat Packs
The on-line quoting process was simple and easy to use. Delivery was on time and the panels etc. were packed perfectly, no chance of transport damage. The quality and precision of the cabinetry was excellent and I was very impressed with the soft-close hinges. Very happy with this supplier.
Fantastic service, top quality product, overall great experience
Really helpful with sorting out the measurements of the kitchen cabinets & bench tops. Easy to deal with, extremely fast response time (including on weekends) and top quality materials.
Would definitely use again if I ever have the need for custom cabinetry!
New Study Cabinets
I find the online store site quite easy to navigate and do selections. It certainly becomes easier with multiple usage.
I have been very satisfied with the range & quality of the products offered and found assembly quite straightforward.
Overall a very good experience!!
Great quality, easy to assemble, zero defects
I purchased two cabinets for my laundry. I assembled and installed myself. I was very happy with them. The quality and accuracy of the machining was excellent. I did not find a single flaw. I also appreciated the labelling, the way the small parts were bagged separately and the overall packaging.
This is a fantastic way to order cabinetry as the product is exact and they have a panel to suit every situation. However, because the end product is so exact, you need to plan what you want and be meticulous in your measurements ensuring your design layout matches the intended area.
I have used Oz Flat Packs twice over the past twelve months; for two kitchens and a storage room. The fact that I keep going back to them is the highest recommendation I can think of.
One project was very complicated, but Rod (many thanks) stuck with me and gave advise on how to fix the design and it worked a treat. The panels are accurate, easy to assemble and good quality. I am more than pleased with the final results and will be using them again.
Supply an excellent product
I have used Oz Flat Packs for a kitchen, dining cabinet, entry cabinet, two wardrobe internals, a laundry and vanity on the Gold Coast and a kitchen, laundry, WIR and two cupboard internals in Melbourne. The product is dimensionally accurate, easy to assemble and good quality. We had a problem on a panel and it was replaced and shipped immediately. I have been very happy with the results and will continue to use them.
Some knowledge is definitely required, your design has to include everything and, because the dimensions of the product are true, you must ensure your measure and design match the space you have.
The order process was straightforward and easy to complete. Quality control is poor as two of the main back panels where missing as well as the white caps screw caps. What started as a cost effected exercise to order end up costing more then I could buy locately, due to having to buy the missing panels. Will not be using or recommending this company due to the poor quality control
fantastic service products and overall experience
Fantastic way of ordering cabinetry for our kitchen with being able to specify exact sizes to retro fit with existing cabinetry. Cost was way less than we were expecting and although slightly more than things like KAboodle at Bunnings, the quality is far superior. Also one size fits all at bunnings whereas here we could tailor our needs to the exact cm. It was also easy to assemble and everything was present and accounted for. Each piece labelled. Delivery to a depot nearby was so seamless. Last of all they look fantastic next to our existi...ng cupboards and now if you didnt know, the kitchen looks completely new and redesigned. THank you Ozflatpacks - would highly recommend you to anyone. Website is easy to navigate and just double and triple check your measurements before you order and all will be perfect. (Advice - click and read explanations that come up at each point carefully as it will help ensure cabinets are exactly as you expect).
Emails ignored, Not a good start, so took my business elsewhere.
I started out planning to order 2 kitchens, one large for upstairs, one matching smaller for downstairs. I was impressed by the online ordering. Others say they were impressed by the online ordering system. I am not sure why. It is ok and easy to use, but no doubt most flat pack retailers use a similar program to process orders, this company just gives the buyer access to the ordering program, in doing so, passes on the liability for any mistakes. But the problem is no professional is checking your order against the diagram of what you need. Th...ats ok as I have a far bit of experience ordering kitchens, but it may be a concern if you are new, it is easy to forget about where panels are necessary for example. Anyway I was happy initially, the email responses were prompt. But after doing a final check to my plans, I noticed a number of corrections were necessary. When I resubmitted the quotes for validation I was ignored. I sent emails asking for responses, and stating I would like to have the quotes validated so I could pay a deposit, those also were ignored. Whether this was passive aggressive behaviour due to irritation by Rod that I needed to resubmit my quotes, or weather it is just the normal pass this company works at, I could not say. Given that I was being ignored so early in the process I thought I should read some reviews. I can see that ignoring customers is a common complaint with this company. Reading reviews I discovered many clients complained of delays in email responses and also delays in the production of the products ordered. I found it very suspicious that almost negative review on this site, is followed by a glowingly positive review. Anyway the best part is, my time was not wasted, I have a copy of my order and it is now very easy to send that to other companies to get more quotes. My advise is be careful, as custom service is obviously not high in this companies priorities.
Exactly what we wanted - and quick
We needed custom sized cupboards for an L shaped walk in robe.
We were able to easily design what we needed and order process for straight forward.
Easy to assemble with each piece labelled, and online videos to follow.
End product is perfect - fits into the space like a glove and is very solid - great quality!!
Terrible customer service
11th of November I logged into the website and made 2 quotes; submitted one and saved the other. A page loaded stating that I would receive email confirmation of the quote and could expect to be contacted with confirmation of the price. I never received such an email. I phoned OzPacks to follow up and spoke with Christine who listened to what I had to say, agreed that this was not ideal but assured me it would handled, and put me through to Rod. Rod refused to accept that I could have submitted a quote and not received a confirmation email; he ...actually stated that this was not possible and that I must not know how to use the website properly. He also stated that he could see that there was only one saved quote, supporting my claim to have submitted one and saved the other. I requested he reset my password so I could log in to view my quote history, which after multiple requests he did, however he refused to listen to the issue I was having with the website. His preference to argue his point rather than be solution focused showed me that this would be a difficult company to deal with should there be any issues with ordering or delivery. As a company based in the ACT and I am located in another state this was a big red flag. I thanked Rod for his time and will take my business to a local carpenter. I recommend anyone living outside the ACT also look locally.
Fantastic website backed by great service and support
The website is really easy to use and has answers to almost every question. A lot of work has obviously gone into making it easy to use and it shows.
Great service and support from Rod and the team combined with good product at competitive pricing makes ozflatpacks hard to beat.
- OZ Flat Packs
Great quality job and great service
Thanks to Rod and the team at OzFlatPacks (OFP) we now have very slick looking new laundry cabinets.
OFP provided a high quality job with a very efficient service - easy to use ordering process and a good delivery process.
The cabinets were easy to assemble and assembled perfectly. We are very happy with the result!
I will definitely be ordering cabinets from OFP again in the future when the need arises and I recommend the company to others.
Fit perfectly - looks great
The design process was checked and verified by their staff to conform with manufacturing standards. It took a while to get exact dimensions, but when you see the finished products in place, it is well worth the effort.
Beware if you've got a small order
You'll put in all this effort on their website to define exactly the dimensions and materials you want, and then they'll send you a form email with this text:
"Sorry, your quote that you are wanting is not an economically viable job for us to manufacture...."
Pity they don't tell you this BEFORE they waste your time....
Questions & Answers
Hi, My name is Geoff
Can you tell me if it is possible to get some work with your company assembling flat pack furniture in peoples homes? I am employed at the moment in Canberra doing flatpack assembly but they dont have enough work for me. I consistantly score top marks for my work and my excellent customer service.
I can be emailed on: email@example.com
Hi Geoff, I have sent you an private email, please check your inbox, Kind Regards, Rod (OzFlatPacks)
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