must be one of the worst companies in Australia to deal with , The lack of communication with its customers is ridiculous. 5 Emails , Submitted tickets , Phone calls everything was automated. Was a Joke . After 5 days of trying i cancelled my order and i think this is how this company makes its money, By keeping 30% of the money for ignoring you… Read more
.. Rip offs must be someone we can contact regarding getting that 30% back .. Never deal with you again .. Should be a law about the way you operate
Buyer beware!!! I would not recommend this company for anything. I am a pensioner and I have lost my delivery and my money. I'm devastated by all aspects of my customer experience. Stick to reputable companies who take responsibility for their service. Show details
Terrible experience, worst ever! They use fake photos on their website and then send me rubbish. They are not manufacturer, they just steal other business photos and purchase from small shops, hence no quality control at all. Most of their products are rubbish. My boxes came in wet and damage and smelly. Coffee table are rusty and rocking chair… Read more
is a joke, nothing to do with the photo. And they refused to take them back, asking me to organise a delivery back to their WA warehouse - they have Sydney warehouse, but they ask you to send these rubbish back to WA, which will cost $400+. So you either lose your money on purchase, or lose your money on delivery back. And they close ticket and never talk to me anymore.
I have lodged a bank charge back and a complaint to Fair Trading. STAY AWAY from them!
Reviews with attachments
Table delivered but can't assemble Like others, my estimated delivery date came and went with no proactive communication from Oz Home Hub. I then suddenly got a single email saying it had been handed over to a courier, but there was no tracking so I didn't even know what day they'd come. It had had a rough journey and the box was practically… Read more
smashed, with the contents suffering dings and dents. There were no assembly instructions provided, so I reached out to support and needed to wait more than a week for them to send me a video from the factory of how to put it together. Looks like the wooden bottom of the tabletop is too small, so when you centre it on the base there's nothing to screw into, literally not possible to assemble. Multiple follow ups with support and no meaningful response. Steer clear.
takes time but worth waiting. All the furniture looks good and very satisfying. Show details
BEWARE DO NOT BUY FROM THIS COMPANY- look at the base of what they send me and read the response. The base is cracked in half and they claim the coat hanger is still fully functional and offer 10% return! These people are crooks DO NOT BUY FROM THEM, they are trying to weasel there way out of a refund. Show details
I am giving zero stars because this company is a scam. They took my money and did not send the chair. Customer service is a facade. A woman answers the number on their website and claims to be unable to assist with order follow up because she has no access to that database. Furthermore, she tells me that she will have the owner call - you guessed… Read more
it - never happened! Finally, I am sent a generic email over and over telling me to file a support request via website but when I go to do it, website says “mobile number not known.” I repeatedly requested the issue be corrected via email - they informed me that my request had been fulfilled. You guessed it - never happened! The most bogus moment came when some mystery customer service attended told me once a product is sent to delivery company, they cannot follow up and track it to get estimated time of arrival. There is no way you can get your money back from this entity once taken. I requested refund - you guessed it - didn’t happen. They are a FRAUD - remove these thieves from the internet.
Was looking to replace an old shoe cabinet and found the one at Oz HomeHub, order placed in December 2025 - delivery in Feb 2026. All accessories arrived in good order (nothing was damage) however there were no assembly manual instruction included. To assemble you need to scan the QR code on box ( was not told about it and the box was already… Read more
discarded). Communicated via email ONLY, phone contact is only for show on website. A YouTube link was given and follow the step by step guide. Am satisfied with the product outcome, design and quality is good and shoe cabinet is sturdy!
- +3
2 months of delivery, very poor quality, completely different thing from the photo on their website: wrong color, scatches and cracks on the wooden board, the furniture is wobbly and rickety after installed. I have attached the photos of the product on their website showing wooden textures and hinges for the cabinet doors which are not exsisting at all when the items are received. totally plastic like rubbish. Show details
Terrible customer service! It is late Feburary and I am still trying return and refund a broken console table they delivered in Dec, without the top part. I have lodged a complaint to ACCC. Show details
This is a dodgy business, more of scam, be aware do not buy or pay any money, I had spent over $5000+ its broken items part delivered after 7 months, still after 5 + im chasing them to refund, no money refunded, no items delivered. have even submitted a formal complaint to Authorities. Dont waste your time and money with this dodgy company, no… Read more
real people , call centre overseas. web site not working. Absolute disaster, be careful and better void this OZ HOME HUB
⚠️ Warning about my experience with OZ Home Hub I normally don’t post things like this, but my experience with this company has been incredibly disappointing and I want others to be aware. I purchased a product that arrived with multiple defects, damaged components, and parts that didn’t match what was advertised. I followed their warranty… Read more
process exactly as outlined on their own website, and after weeks of back‑and‑forth, they initially confirmed in writing that I would receive a full refund and that they would arrange collection.
Since then, they’ve repeatedly changed their position, delayed the process, and tried to offer partial refunds or replacements instead of honouring what they already agreed to. The items have been packed and ready for collection from day one, yet the situation is still unresolved.
This has been an exhausting and frustrating experience, and I hope sharing it helps others make informed decisions before purchasing.
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I had a very disappointing experience with Oz Home Hub that I would not recommend to anyone. I ordered four products on 5 October 2025. Only two were delivered, and both arrived broken, damaged, and poorly made. The TV unit supplied was defective, with chipped components and very poor workmanship that is well below acceptable retail standards. … Read more
The coffee tables were paid for in full but have still not been delivered after more than seven weeks. During this time, I was repeatedly told that the items were “in the Sydney warehouse,” yet no delivery ever occurred and no tracking details were provided.
To make matters worse:
Communication has been inconsistent and delayed
The replacement link provided does not work
The system claims my phone number is “not registered,” making it impossible to proceed with replacements
Customer service processes appear completely broken
This conduct is unacceptable and does not comply with Australian Consumer Law, particularly regarding defective goods, failure to deliver, and timely remedies.
I have now issued a final notice demanding a full refund for:
The undelivered coffee tables
The defective TV unit
If unresolved, this matter will be escalated to NSW Fair Trading, a chargeback through my payment provider, and any other remedies available under Australian Consumer Law.
Save yourself the stress, wasted time, and frustration — I strongly advise avoiding Oz Home Hub.
- +1
They just show everything AI GENRATED photos and fake free return we have to pay return cost. Takes to long to Deliver the item and not good customer support. Packaging is not good damaged product still wants us to send the product back by us. Show details
Mike was great to deal with - good communication and very helpful. I was impressed with the customisation and how accommodating Oz Home Hub have been sorting out my new couch to finish my living area project at home. The interstate delivery was a challenge to coordinate, and the local delivery company was a bit of a letdown, but I am assured that the bugs in their processes are being ironed out. Show details
Very happy with the new dinning table. Easy to setup. Show details
We are very happy with our product, great product so far no complaints Show details
- +3
The quality of this product was terrible, delivered a cupboard with scratches, dints and hinges loosely scattered. Then terrible service, refuse to refund the faulty product and stop responding. DO NOT BUY FROM THIS COMPANY!!
Latest follow-ups
- +2
Beware! Terrible product & service. Don’t waste your time & money with them. My part delivery was without notice & was left unattended in the street. The rest of the order hasn’t even arrived on time. Luckily a neighbour dragged it into their garage… Read more
so it wasn’t stolen. The product was very poor quality (like cardboard) from China, damaged with chips & chunks taking out of it, unstable once upright, parts & instructions missing. Customer service only provided a 10% discount as they assumed it was still operational (without any inspection). They expect you to return it to their miles away to their Smithsfield warehouse, at your cost, if you want a full refund for a faulty product. This contravenes Australian Consumer Laws. They are not concerned about reputation & service. It is a shoddy business. The products do not match the pictures as advertised on their website.
Follow-up · I tried assembling the wardrobe flatpack myself (no instructions included, missing screws) & asked my tradie to guide me. It took 3 hrs. Package condition on arrival was terrible. Box was ripped & tattered. It came direct from China, not a Sydney warehouse as I thought i was buying from given the website had a Sydney address & ABN. The large… Read more
Terrible experience dealing with them. There is no customer service and good were not recieved on time. Better spend your money somewhere else not worth spending money here . Show details
Follow-up · I had to reach out to consumer affairs to get my refund from them. Would not recommend these guys.
Ordered a coffee table on the 6th of November and it's now the 19th of Jan. Nearly 2 and a half months and still no news or updates on when my coffee table will arrive. Customer support is an absolute joke. They just keep saying that it's due to be… Read more
sent out "this week" . DO NOT BUY FROM THIS COMPANY! Wish I'd read the reviews before purchasing. I'd give zero stars if I could.
Follow-up · Update....... It's now the 19th of February and they are saying that the item is in transit...... Which they've been saying since late December. They also will not refund the order as its in 'transit' even though they can't provide a tracking number or even the courier companies name
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Recent reviews
here again is another terrible review and I didnt see these before I bought from them. Just like everyone else is sayiing they are not real and are not located in Sydney cant get on to a real person emails are generic and come through at midnight who works then. I bought a dining table $633 and I wont see any of that back I have cancelled order and still nothing. DONT BUY Show details
⭐ 1 Star – Failure to Deliver Goods and Non-Compliance with Consumer Guarantees I do not usually leave bad reviews; however, the conduct of Oz Home Hub warrants formal comment. I placed an order for a console table on 13 December 2025, with an advised delivery date of 27 January 2026. As of today, more than three and a half months later, the… Read more
goods have not been delivered. Despite multiple written and verbal follow-ups: The supplier is unable to confirm the whereabouts of the goods. No firm or even indicative delivery date has been provided No verifiable evidence of dispatch or transit has been produced.Communication has been inconsistent and, at times, non-responsive I formally requested a refund. This was refused on the basis that the goods are “in transit.” This position is untenable given that the supplier cannot substantiate that claim nor provide any delivery timeframe. Under the Australian Consumer Law, consumers are entitled to receive goods within the agreed timeframe or, failing that, within a reasonable period. This has been a highly unsatisfactory experience, marked by delay, lack of transparency, and disregard for consumer rights. I would caution prospective customers to carefully consider these issues before engaging with this business.
BIGGEST SCAMMERS!!! DO NOT PURCHASE FROM THIS COMPANY. Absolutely unacceptable experience — I strongly advise against purchasing from this company. I placed an order with OZ Home Hub in November 2025, and it took two months to arrive. When it finally did, the item was damaged. I was then required to return it at my own expense in order to… Read more
receive a refund.
The item was returned in February 2026, and since then I have repeatedly followed up regarding my refund. All I have received in response are vague emails asking me to “be patient,” with no clear resolution or timeframe.
At this point, I no longer have the item and have been waiting far too long for a refund. This level of service is extremely disappointing and unprofessional. I would not recommend this company to anyone.
scam website! asked to cancel my order a few minutes after putting in my order and receiving an email saying it will be delivered in 3 months! asked them to cancel it, they said OK but kept deducting money and sent the product to me after 3 months. useless support, they don't help. Show details
Avoid this company at all costs. I have received only part order today with no instructions and are unable to get in contact with company after waiting 3 months for part order. The quality of the product is less than poor. Do yourself a favor and avoid this company. They take your money and you are unable to contact them and then the product is nothing like the picture or description. Wish I had read the reviews. Show details
DO NOT ORDER ANYTHING FROM THESE SCAM ARTISTS, THE PRODUCTS ARE NOT AS DISPLAYED ON THEIR WEBSITE, AND WHEN YOU REQUEST A REFUND IT IS NEXT TO IMPOSSIBLE I HAVE REPORTED THEM TO CONSUMER AFFAIRS.
Absolute joke!!!! do not purchase from this company. unable to contact when items have not been received. it has been 2 months and they can not provide details of courier or any other information. STRONGLY advise to not purchase. Go elsewhere
Don’t touch this company, they are clearly an overseas company pretending to be a bricks and mortar AU business. I ordered a product in Jan-26. Surprise surprise after order you find out it will ship from overseas, so that’s another month or two. Then an attempted delivery failed (we were not at home) so I have spent the last 3wks trying to… Read more
get the product re-delivered. Customer service is non-existent, there is no one to speak to, you just get sent a link to lodge a ticket. Then they just ignore it…….. If, like me, you are persistent and keep emailing the main email address they will eventually answer but only to redirect you back to the support ticket claiming that they have no way to contact the courier (which is external). And so the loop continues…… Avoid at all costs
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