Customer of 4 years - Excellent product & service
Someone else mentioned this but I too am very surprised at the negative comments as I've had nothing but great experience with these guys. They're always prompt to reply and they quick to act. In 4 years I've never had a single issue - granted we purchase packaging & branding stickers which have been excellent and others have issues with different products??
Anyway I don't normally do reviews but was compelled to share when I saw some of the negative ones.
Even, the responses here to reviews is an indication of the disciplined service I've always received from them.
Scammers, Evil, Terrible Company, Not even Australian
DO NOT ORDER FROM THIS COMPANY. I ordered business cards and they arrived 3 weeks later from Korea. The prices on the website seem reasonable, but there is a $20+ shipping charge added when you check out due to the offshore printing which doesn't leave this service as being as cost effective as they seem. My business cards arrived with the logo misprinted (the font was some other font). Since I approved a PDF before print, I had proof that this was the company's error. I asked them for a refund or re-printed cards and they told me to just use the cards as is or they could give me a discount on my next order. I had to send two emails with photos as proof. I wasn't happy with that service so I pushed. They then required that I send my cards back via courier, sent documents for me to print out and told me to sit at home all day (9am - 5pm) and wait for the courier to collect the misprinted cards. I told them no, this was a waste of my time and they were providing horrible customer service. It's not my responsibility - I gave them money, they need to send me what I approved for print. They have emailed and basically stated that unless I courier the misprinted cards (all 200 of them) they will not refund or send my reprinted cards - so they are holding me hostage. Read the rest of these reviews, lots of people have similar experiences. Terrible, terrible company. And like the other posts here, the company will respond politely, but it's all a lie - these people are sociopaths.
Please avoid at all costs. They may be cheap but please do yourself a favour and don’t use them. They stuffed up my stickers not once but twice. They offered a discount only if I spent even more money with them. Now they are holding my money at ransom and refuse to give refunds. They are demanding I return the faulty sticker which I discarded as it’s not like they can resell them (they have my company logo on them). Absolutely disgusting behaviour and am currently exploring all avenues to get my money back. Please beware, and pray that you get the product you ordered otherwise say goodbye to your money.
First picture shows the proof that I approved, second shows what I received, and one of about 20 ransom emails.
Regardless of Pricing, Service, Quality or Speed - I do not recommend this company because:
- Ozstickerprinting logo and name does implies Australian but they're not, all printing are in South Korea.
- They use DHL to deliver 8000+km (just for 100 tiny stickers), the carbon footprint is unbelievable enormous.
- No Australian business engaged (even delivery).
Being unaware of outsourcing and gigantic carbon footprints, I used this business once and never again. I recommend reviewers to consider local printing/delivery business that use local people (and smaller footprints).
I have used this company around 10 times or more now . They have good quilaty products and great service very accomadating to my needs will be using again for sure ...
Awful quality of the stickers
Do not order from this company. When i asked for a refund, they blocked my email. Only realised that after i tried to send them another email to follow up my case. They print the stickers from overseas, so don't expect any good from them. I would never recommend them to anyone or order from them again.
I'm actually surprised by the many negative reviews
I was so hesitant to use this company, so I PM a few 1 star reviewers asking them for alternatives. A lovely user got back to me and actually admitted that when she is desperate she uses Oz Sticker Printing, so I thought to myself they can't be that bad. There prices are the most competitive as far as I have researched, and I thought I'd use PayPal for that added buyer protection. Well, my first order arrived and now I have placed an additional order. I, really hope that the quality of work, and the whole experience will stay as is. My first order was actually paced 20th december, and I had it on Jan 2! Which was just amazing. I will definitely update this review, should my experience change, but I'm really hoping not.
I had some lazer business cards printed with them last week and was amazed. I had some issues with the original artwork format and these guys were very patient and professional in helping me to achieve the desired outcome. They didn't charge me a cent extra and the cards were delivered very fast. Very impressed and greatful.
After nearly 3 weeks they havent printed my stickers and when I asked they said they will be sent to the printer soon. I asked for my money back. Silence. LOOK UP the address: its a front for a non Australian company. This is a company to avoid. I will be taking this up with my credit card provider.
Horrendous- wish I read other reviews first
Received my “OZ” sticker printing package post marked from Korea, and when I opened it, they had misspelled my details (I provided the correct details, however they re did the image). I did approve a proof, so I had no choice but to fall on my sword for that one (any other Australian company would have offered to help out if they had made that mistake). I officially asked for a refund when my more expensive vinyl stickers turned out to be paper stock, however they are unwilling to help...
Awful Customer Service!!
We ordered a sample pack hoping to order through them for our company stickers- however the samply pack which they charged us for nevewr came- and they failed to tell us that the machine was broken for them. We have tried calling them multiple times and they continued to say they would follow up shortly and so on... another call today and we got nowhere. This company is so unorganised and treats customers awful. Do not recommend unless you want to pay for products that don't come.
The whole process was so easy! my stickers arrived so fast and were perfect! The quality is great. Am about to order my next lot of stickers as i write this :)
Amazing product and customer service
I have just received my labels from Oz Sticker printing and I am very impressed!! The customer service was excellent and they answered my questions quickly and patiently. Received the product 2 days later and it is perfect! Very happy and will definitely be using them again.
First couple of orders were fine but I had no point of reference. Last order was a disaster with multiple mistakes on their part which delayed printing by 2 weeks. Obviously did not read the detail in my emails. Gave them another chance but most recent order was printed incorrectly. Told "No refunds after 7 days". This is against the law in Australia. Found another company who responded to each and every contact within 5 minutes (not 6 hours). GO ELSEWHERE!
One of the most dishonest and appalling services I have used
Same as previous reviews, appalling delivery advertising 3-5 days and my order won't arrive for 15 days at minimum. Based offshore and would never ever use again. I have asked to speak to a manager 8 times and been told untruth after untruth and the manager would not take my call or respond to any emails.
Called each day for 3 days to simply re-order
This company is no OZ ... call centre not in Australia. I don't know what capacity they are able to fly the flag. I went with them originally as they were Australian.
The worst staff and service ever
Do not print throw here could not find our order 10 day days later and told me the manager has no phone or phone number or can not be contacted. I would have to email the rep for her to pass on haha the service I received is the poorest I have ever gotten. I will be taking my two businesses else where for all my printing jobs thank your phone staff for this very upsetting.
I have been dealing with this company since February, 17 emails back and forth, me asking questions and changing my mind. Finally sent draft I was happy with and received stickers 2 weeks ago. I am Rapt! So is my church family who will be displaying stickers on their cars. Today I am ordering another lot of stickers. Everyone I talked with on phone was helpful and PATIENT. Well done to all.
Scammers! Unbelievably bad products and no refund.
The worst printer ever. The colors printed look nothing like the proofs. The proof is lavender and the sticker printed blue. They came on a roll but in the wrong direction for a labelling machine to use them. But hey, just like other reviewers they blamed me and said i approved the proof so it’s not their mistake. Um, yes it is, when it’s an entirely different colour and they’re facing the wrong way. They’ll take your money, print unusable stickers and refuse to reprint them. 50 customers saying the same thing can’t all be wrong. I’m taking these guys to small claims and all these reviews are part of my evidence. Oh and in case they try the “ we’ve never heard of you” reply like the previous reviewer, the account is Food for your Skin. Enough is enough.
Kirsty Allen P
STAY AWAY - HIGHLY UNPROFESSIONAL AND POOR QUALITY - SUBSTANDARD PRODUCTS
We have been using this company for the past 12 months - basically as we were a startup and needed an easy and affordable option however they have been the worst, most unprofessional, unaccountable company I have ever had to deal with. We made approximately 30 orders with them and 80% of our labels/cards came back incorrect. The material was wrong, the printing was off center, the products were second rate. They would not be accountable for any of there mistakes trying to tell us it was our artwork - IT WAS NOT. I would highly recommend anybody to STAY AWAY from this company - even as a start up.
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