I ordered 2 sets of straps for my Fitbit versa last week. My order came within 1 buisness day so that was great. It was all downhill from there unfortunately. The straps dont connect to the watch at all on one side and just fall straight off. As I bought 2 I tried both of the sets of straps on both watches I have and neither worked, meaning they are not faulty just unusable. I emailed the customer care team to see what help they could offer and I heard absolutely nothing back. That was last Friday. So I waited until Monday night to see if I wou...ld get a response and nothing so I emailed again Monday night. It is now Wednesday and I have still not received any word even to let me know someone is looking into my issue. Ive sent 3 emails at this stage. The customer service I have received (which is absolutely nothing) is actually shocking. I have been getting spam emails since from the company but absolutely no reply to my issue. The product I received is literally unusable. Dont know if I was just unlucky with 2 faulty products but regardless the customer service is absolutely horrific with this company. Do not recommend purely based on that let the fact the product doesnt even work.
Purchased in December 2019 at Oz Straps for $30.00.
- Verified customer
Don’t get lured by good prices!
I purchased a band for my Fenix5. It broke within two weeks as I was walking and my watch got damaged when it dropped to the floor.
Seriously don’t get lured in by the cheaper than genuine pricing. I purchased from Ozstraps because i didn’t want to pay the $50 for genuine but now I’m out of pocket for the strap and who knows how much a genuine repair for my watch face will cost or if it will voice my warranty due to impact damage.
Don’t waste your money and risk damaging your watch.
Purchased in July 2019 for $15.00.
Oz straps Fitbit charger 2 wrist straps
Fitbit charger 2 strap broke. Found Ozstraps, great price, quick delivery and great buy. Bought 2 as they were so good, really happy, thanks to ozstraps Fitbit2 is back on my wrist.
Purchased in July 2019.
Band broke and have to pay more in postage to get it fixed then its worth
Purchased a Garmin Fenix 5X orange band in February 2019 Initially really liked it butt then it broke in May 2019. When I asked for a replacement, I was told to post it back with tracking. So $10 postage to get a replacement for a $15 watch band!
Purchased in February 2019 for $15.00.
They are really supportive and fast indeed. I've recently ordered two straps for FitBit Versa and received within 1 business day. The packaging was excellent, as well as the quality of the product. however, I had a minor concern with one of the straps and one of the support members answered my email straightway and helped me to sort out my problem in no period of time. Excellent and I'm really satisfied.
Purchased in April 2019 for $30.00.
Better than I could have hoped for!
Ordered my Fitbit replacement band yesterday and was advised that my parcel would arrive within 1-3 business days. Arrived to country victoria today (never happens) and exactly as advertised. Awesome!
Purchased in April 2019 for $45.00.
Very fast delivery and incredible customer service
I recently purchased a watch band and charging dock which arrived the following day. The watch band was great but unfortunately the charging dock didn’t work. When I contacted Oz Straps Jeff answered the email straight away and offered me either a store credit or refund if I sent it back. I chose store credit and received it even quicker than the item! Thank you, a true test of service is follow up and these guys are 5 star all round!
Purchased in March 2019 for $90.00.
- Verified customer
Fast delivery, great products
Placed an order for two straps (one leather and one silicone) for Samsung Gear S3 at 10.30am on 26/03/19, confirmation of despatch received at 11.15am that day. Parcel just arrived at 1.30pm the next day. The straps are exactly as shown on the website and fitted simply and perfectly. Couldn't be happier and highly recommend Oz Straps.
Purchased in March 2019 for $70.00.
Fantastic iWatch accessories
I bought a Milanese Loop watch band and a protective case for my iWatch. Seamless online shopping. Fast delivery and I am really happy with their products. I recommend them
- Verified customer
No refund - for a real crappy product
I bought 2 new straps for my Fitbit Versa, the website claimed they were specifically for the Versa. When they arrived they didn't fit (10 minutes trying to get them to work vs 5 secs to put the originals back on), and when you looked at them closely you could see how cheaply they were made, they were never going to fit. The company first wanted to send new ones, and now are claiming the old ones I sent back never arrived and won't refund unless I can find the tracking number lost somewhere in my house.
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