OzStraps

I recently purchased magnetic loop Apple Watch band in Starlight and very happy with purchase. Process of ordering, price and delivery excellent. Highly recommend. Show details

Excellent, friendly and speedy service – Fantastic service. We I ordered the wrong size, they were happy to exchange it. When it broke, they were happy to replace it. Both times they were quick to respond and polite in everything. Show details

Charge5 strap- FAB! – I am so happy with my new floral leather outlet strap. It arrived so quickly, one day after I ordered it, and looks fabulous. The fit is great also. Definitely will order from them again.

extremely poor quality, bought 3 apple watch covers fitted the first one, fell off within 24hrs, fitted the second one and same result. The prep clothes were not fit for purpose, like they were very old stock as they were both dry. The 3rd one I simply returned with the 2 faulty ones. sent them messages, mailed olds ones back 2 weeks ago and had… Read more

no communication from them since requesting a refund 2.5 weeks ago. very poor quality, only out done by their communication. they did offer me a store credit initially but have no use for a credit when I have had to but other protectors elsewhere.

Defective strap and release – The straps have a defect where if you press your the buttons on your garmin it pushes the watch sideways enough that the release on the strap is activated causing your watch to fall off. This has happened several times and caused my watch to scratch its screen.

Disappointing after service – After being happy with my first purchase some time ago I put in a second order only to be disappointed with the after service replies. No outcome unfortunately just have to suck it up Will never shop with this company again

Don't bother, buy genuine – I thought I got myself a bargain and would buy cheap during Black Friday sales. However, I realised a few months later the material is rubber, leaving stains and discolouration that won't come out like once did with my Garmin band. Spend the money and buy genuine

Amateurish – If there is a problem with what is ordered and delivered. Due to no product identification codes or numbers it’s difficult to rectify. It seems to be a regular occurrence unfortunately. A point to be aware when considering ordering a product from them. Hopefully they solve the clear identification of their products.

Strap like tyre rubber – The strap size in the listing is confusing, they ask if it's 22 or 20mm, the exact distance of the gap in the watch is 21 so I rounded down. Now they want 15 dollars just to get the strap back and that's before postage on a new one. The last strap I bought was half the price and they only asked the model of the watch, not measuring gaps. Very… Read more

unhappy UPDATE : Went to watchmaker to get spring poles to suit, tried watch on, took watch off and threw OzStraps in bin, the strap was so uncomfortable it's like wearing a strap made out of car tyre. Bought a decent strap from the watchmaker which was effectively same price after considering postage of the other

Mystery box straps – I recently received the mystery box and got some amazing straps .. all good quality and a great selection. The customer service was fantastic , they helped me source a particular band I was after .. and even threw in an extra … great quality and great customer service ! Show details

Buyer beware of the hidden cost of refunds – The watch band I bought from this company is lovely. Great colour. However I accidentally ordered one that was incompatible with my make of watch and then was gouged a $10 (magnanimously reduced to $7.99) "shipping and handling" fee on top of postage for the return. These bands are reasonably priced, so I was going to end up getting back about… Read more

$9-12 on a $29 item. This fee is buried at the bottom of their returns information under the heading of "shipping" so I hadn't read it when I checked their return policy before buying. Buyer beware - this is a ludicrous charge that none of their competitors charge. I definitely don't recommend this company.

Charged for a wrong order – I searched for a Versa 3 band and ordered one I liked, however when it arrived they sent me the wrong one and had to esculate to paypal as they wanted to charge me for their error. After a month, finally got the money back. However it still cost me $12 for postage and tracking return they insisted on and I wasn't reimbursed. Show details

I got what I needed... in the end – I made mistake after mistake with my order and needed to return 2x items to OzStraps (due to mistakes made by myself), but I got what I needed after about 3 weeks of back & forward. - 1st mistake I take complete responsibility for. I selected a band that did not have the sizing I needed, assuming "one size fit all". - 2nd mistake, I clicked on one… Read more

band and selected the correct size I needed, changed my mind then clicked on another watch band and in my rush, selected the wrong size as the position of the 2 size options was reversed between the 2 strap pages. - 3rd time I checked with OzStraps every step of the way and without any judgement or condescention assisted me with ensuring I had made the correct sizing selection.

On a MASSIVE positive note: In good faith, OzStraps did issue vouchers to spend on replacement items once I had sent my returns (even before they arrived in their warehouse), which I think is GREAT customer service. The conversation via email I had with their staff on the 3rd purchase was without any note of irritation, which is what I needed after the discouragement of the previous failed purchases.

The watch bands are of high quality and (if you select the correct size) arrive very promptly!

Fantastic quality – Have purchased both bands and the tempered screen protector for Samsung watch year ago and till date, I've never had a single quality issue with the product - still works perfect and my watch has remained in excellent condition. Have repurchased a screen protector for my new watch based on my experience in the past. Highly recommend - fast shipping also. Show details

Customer Service – let me say 1st I purchased from them in 2019 no problems at all. this time I ordered a leather strap for my Watch 4 , put it on and it fell apart in my hand when trying to buckle it. I contacted ozstraps straight away and was told I would only get a store credit. Only to find out later I could have received a full refund under the… Read more

circumstances. I ordered a different band what I thought was the same one back in 2019 and its just not suitable nor the same. they obviously have a different supplier. I wanted to return it and they will take it back but will deduct for a $10.00 restocking fee. I cant convince them I never would have ordered something else if if i was offered the refund I wanted in the 1st place. 30 emails later as you cant speak with anyone, they will no longer respond to me. I sent back the product with my expected refund amount. i doubt i will hear from them. my advice due to the lack of responsiveness and the people on email dont even know their own return policy i would stay clear of them. The worst service ever!!!

Great Product! Fast delivery! – I am so impressed with the service, the product is gorgeous and it is good quality, the shipping was so fast (2 days) I am very happy, will definitely order from them again!! Show details

Milanese Loop Garmin band – Oz Straps very helpful when I lost my quick release spring for my Milanese Loop Garmin band for my Venu 2S band. Replaced them free of charge. Very grateful for excellent customer service. Highly recommend Oz Straps for helpful service. Show details

Really helpful customer service – Was sent a damaged product in the post, understand these things happen! Was quickly assisted by Simon from customer care who issued a gift card for me to repurchase it. Shipping was free and prompt, and replies were too. Genuine company.

Excellent Customer Service – I would like to say a huge THANK YOU to Jeff for his assistance yesterday with an outstanding issue. We received our delivery today. Congratulations to Jeff and OZSTRAPS for the continued excellent customer service. Will continue recommending you to our friends. Show details

Great product, great service – I have ordered a number of straps from OzStrap and love them all. A leather one I ordered did not fit my watch despite it being an apple strap and when I mentioned this to OzStrap was advised to return it and if I provided proof of purchase for the postage, they would refund the postage. I did not hear back from them but upon getting in touch… Read more

with them was advised that I could get a store credit immediately. I ordered a different leather strap which arrived within a couple of days and it fits perfectly. I can't recommend these straps or the people I dealt with at OzStraps more - it has been a pleasure dealing with them.

Great service and product – I recently purchased a watch cover from Ozstraps that I reported didn’t arrive via the post the entire crew very quickly responded to my emails and offered a store credit or replacement. I opted for a replacement and it arrived within only a few days. I have purchased a number of covers and bands over the last few years from Ozstraps and have… Read more

never had any previous issues. Thank you for your help and I couldn’t recommend your service more highly.