OzStraps
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Reviews
Strap like tyre rubber
The strap size in the listing is confusing, they ask if it's 22 or 20mm, the exact distance of the gap in the watch is 21 so I rounded down. Now they want 15 dollars just to get the strap back and that's before postage on a new one. The last strap I bought was half the price and they only asked the model of the watch, not measuring gaps. Very unhappy
UPDATE : Went to watchmaker to get spring poles to suit, tried watch on, took watch off and threw OzStraps in bin, the strap was so uncomfortable it's like wearing a strap made out of car tyre. Bought a decent strap from the watchmaker which was effectively same price after considering postage of the other
Mystery box straps
I recently received the mystery box and got some amazing straps .. all good quality and a great selection. The customer service was fantastic , they helped me source a particular band I was after .. and even threw in an extra … great quality and great customer service !
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Awesome quick service
Ordered a Replacement Strap for Vis Smart watch, 2 days later it's on my wrist how good is that
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Buyer beware of the hidden cost of refunds
The watch band I bought from this company is lovely. Great colour. However I accidentally ordered one that was incompatible with my make of watch and then was gouged a $10 (magnanimously reduced to $7.99) "shipping and handling" fee on top of postage for the return. These bands are reasonably priced, so I was going to end up getting back about $9-12 on a $29 item. This fee is buried at the bottom of their returns information under the heading of "shipping" so I hadn't read it when I checked their return policy before buying. Buyer beware - this is a ludicrous charge that none of their competitors charge. I definitely don't recommend this company.
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Charged for a wrong order
I searched for a Versa 3 band and ordered one I liked, however when it arrived they sent me the wrong one and had to esculate to paypal as they wanted to charge me for their error. After a month, finally got the money back. However it still cost me $12 for postage and tracking return they insisted on and I wasn't reimbursed.
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I got what I needed... in the end
I made mistake after mistake with my order and needed to return 2x items to OzStraps (due to mistakes made by myself), but I got what I needed after about 3 weeks of back & forward.
- 1st mistake I take complete responsibility for. I selected a band that did not have the sizing I needed, assuming "one size fit all".
- 2nd mistake, I clicked on one band and selected the correct size I needed, changed my mind then clicked on another watch band and in my rush, selected the wrong size as the position of the 2 size options was reversed between the 2
Fantastic quality
Have purchased both bands and the tempered screen protector for Samsung watch year ago and till date, I've never had a single quality issue with the product - still works perfect and my watch has remained in excellent condition. Have repurchased a screen protector for my new watch based on my experience in the past.
Highly recommend - fast shipping also.
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Awesome service
Thanks so much. That was literally the fastest parcel delivery I've ever received. Best service without question.
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Customer Service
let me say 1st I purchased from them in 2019 no problems at all. this time I ordered a leather strap for my Watch 4 , put it on and it fell apart in my hand when trying to buckle it. I contacted ozstraps straight away and was told I would only get a store credit. Only to find out later I could have received a full refund under the circumstances. I ordered a different band what I thought was the same one back in 2019 and its just not suitable nor the same. they obviously have a different supplier. I wanted to return it and they will take
... Read moreit back but will deduct for a $10.00 restocking fee. I cant convince them I never would have ordered something else if if i was offered the refund I wanted in the 1st place. 30 emails later as you cant speak with anyone, they will no longer respond to me. I sent back the product with my expected refund amount. i doubt i will hear from them. my advice due to the lack of responsiveness and the people on email dont even know their own return policy i would stay clear of them. The worst service ever!!!Find out how OzStraps compares to other Jewellery Shops & Brands
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‘Leather’ items are plastic
Ozstraps are purchasing plastic watch bands for a couple of dollars and reselling them as “leather” for over $50.
See attached photo - black plastic strap bought from AliExpress for $7.73, blue plastic strap bought from Ozstraps for $55 (marketed as leather).
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Amazing Service and products
Responsive service and great products, all you could ask for!
Garmin Venue SQ watch band
Excellent price, great follow up service and very happy with the product.
Happy to refer to family and friends.
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Great Product! Fast delivery!
I am so impressed with the service, the product is gorgeous and it is good quality, the shipping was so fast (2 days) I am very happy, will definitely order from them again!!
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Great experience !
Order received on time - quick delivery and great strap - excellent experience all round (again) !
Chris
Milanese Loop Garmin band
Oz Straps very helpful when I lost my quick release spring for my Milanese Loop Garmin band for my Venu 2S band. Replaced them free of charge. Very grateful for excellent customer service. Highly recommend Oz Straps for helpful service.
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To clarify, it appears you have incorrectly identified the watch that you own. You do not own a Samsung Galaxy Watch 4 - which has led to you purchasing a 20mm band which is only compatible with Samsu
... Read moreng Galaxy Watch 4/5/6. We requested a photo of the backplate of your watch to assist and we can confirm that you own the original Samsung Galaxy 46mm (SM-R805U) in which purchasing a 22mm width band will suit.