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To begin with I purchased this 12ft trampoline for my son on a single mother’s income. So I was hoping it was amazing as I don’t have money laying around!
To start it was great. Hard to put together though.
Then within the warranty and not even a year is possession, the clamps etc had all rusted. We do not live along the ocean either.
They did send replacements for these although this took a lot of emailing to do so.
I then noticed a few months later that the shade sail parts were rusting too!
When contacted i was pretty much told it’s my ...
If it shouldn’t rust then it shouldn’t rust.
- 2 reviews
Arrived within 48 hours of ordering online. Came in time for sons third birthday. Easy to follow instruction. Love it.
The reviewer stated that an incentive was offered for this review
Trampoline was pretty hard to assemble and the shade sail is a waste of time as we live in Melbourne and you need to pull it down on windy days so decided to take it down. having said that I really like the entry and exit of this trampoline and it is higher off the ground than our last one which I like for older kids.
Thanks for your review, our shade sail roofs are designed and have some tolerance to withstand some wind but we do state that it does need to be managed if the winds gets to a high level. Not many com...
Read moreponents to break to so it is very durable. Only need to slip off the actual sail if wind gets too strong leave the poles, takes 3 minutes.
Thanks for the reply but took a tad longer than 3 minutes for a newbie ;)
The reviewer stated that an incentive was offered for this review
The water spray ,is to short and the spray doesnt do what it says unfortunately the grandkids were so excited but it didnt do what it is meant to.
Hi Bevvy, we are sorry you are disappointed in the Jetspray sprinkler. These are designed to fill the trampoline with a fine mist so to maintain a safe jumping environment. If you require more water, ...
Read morewe recommend unscrewing a couple of the brass misting jets from the hose and it will shoot streams of water. If you have any further issues please don't hesitate to give us a call on 1300 393 004
Thanks l brought 2 of the water sprays for christmas along with a speaker and 2 lights just not happy with the water mist
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- 2 reviews
- 11 likes
I have had the same trampoline from Oz Trampolines over the past 10 years and I have been able to replace parts, mats and padding. The customer service at Oz Trampolines is high quality. I ordered a replacement mat recently and they called me to make sure it's the right size and if there were any other parts needing replacement. I received the mat by the next business day which was fabulous and my kids could get back to jumping. I recommend Oz Trampolines to everyone.
- 2 reviews
Had a Springfree before reading all the reviews and thinking this would save some money and be good quality. Boy was I wrong. The Springfree lasted 8 years+. This one started falling apart after 12 months. Never again.
thank you for your review although the issues are alarming for us. We are only a phone call away to assist and have long warranties and staff to be proactive to support in every way. Bluey, please cal...
Read morel us 1300 393004 so we can complete your warranty claim and get your trampoline back up to specifications, we have everything in stock, thanks.
So happy with our boys new trampoline, great for encouraging them to get outside (away from screens) and exercise. Great quality too!
thank you for the kind words about one of our many trampolines on offer
The reviewer stated that an incentive was offered for this review
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Purchased for Christmas and sadly disappointed. Only a fine mist dispensed. Disappointed given price paid. Kids have reverted back to holding the hose.
Hi Niki, We are sorry you are disappointed in the Jetspray sprinkler. It is designed to fill the trampoline with a fine mist. If you want more water, we recommend unscrewing a couple of the brass m...
Read moreisting jets from the hose and it will shoot streams of water. Enjoy, Oz Trampolines.
Came within 2 days. Very easy to build and setup.
Glad it come with some spare parts , lost a bolt and nut in the grass and they had already planned on it by sending us spare parts.
Kids love the trampoline , money well spent
thank you for your review, all our summit range come with the Just in case Kit as backup.
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Ordered these springs on Sat. Arrived Tues. Really impressed with the quality and service. Trampoline now like new on top. Highly recommend.
Thankyou for the great feedback, it puts a real spring in our step hearing reviews like this.
Wonderful and prompt service. Definitely a quality product. Highly recommend this company. My tramp is over 5 years old and is still faultless.
Thanks for the review Nick we love hearing this.
We placed our order for parts needed for our Trampoline over the phone and the goods we ordered arrive the next day. Excellent customer service.
Thank you, during the covid period we have been able to keep up great service, great feedback, enjoy your new safety pads
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Ordered a 6ft trampoline with spring upgrades which we love although have to say while a minor issue the print on the mat isn’t the greatest of quality.
We ordered the basketball hoop to go with it too and after 2 days we took it down it keeps spinning even though we used the non slip pads given. Pretty upset that we put holes in our net to mount the basketball hoop and spent $100 on something that is useless to us.
I have to say as well the instructions would be much easier to follow if the photos were clearer and if greater resolution.
...
thanks for your review, the numbers we add to the mat are a free feature and we have addressed the smudging at times to these numbers with our factory. Determined to get improvement. We are not far wa...
Read morey on the phone or email to support the slam dunk installation. Photos and some detail coming in can really assist us in giving the best advice to make this work. thanks again
Just ordered parts for my trampoline and got a phone call from Craig at Oztrampolines immediately, letting me know that I didnt need part of my order (as it was included with one of my items) and that I ordered the wrong shaped clips for my trampoline, but he would fix that. Wow. Thanks for being on-top of your orders and knowing your products well. This is the second time I have dealt with OzTrampolines and the customer service is amazing!
We love to hear the great feedback. We do have staff on the phones each day handling inquires and supporting our products whether it be 2nd hand or bought direct from us. happy bouncing
I ordered a trampoline ladder and anchor kit; great price, clear descriptions and very fast shipping! When my ladder arrived with a few scratches I contacted them on Facebook- they got back to me right away and immediately sent another one. Fantastic customer service and great products. (The ladder also arrives assembled!)
thank you for your kind words, we are very proud of our support for customers before and after sales....
Questions & Answers
hi, I'm wanting to buy the trampoline roof cover. it says you recommend taking it down in high winds? in summer that's every week. can it withstand a storm?
These are designed to take some tolerance to wind, however the gusty nature of some storms mean that in order to maintain the integrity of the trampoline recommend that it gets taken down for sever st...
Read moreorms. This can be done in less than 4 minutes as the poles can remain in place.
My children are 12 and 10 years of age who love to jump high on trampolines. Do the OZ Trampolines allow children to bounce high or are they designed to minimise the height children can reach? The reason I ask is because the feedback I see coming through seem to be for quite small children and not necessarily designed for for adventurous kids reaching their teenage years.
Oz Trampolines specialise in great bouncing spring trampolines. Teenage children love the bounce of our trampolines. If you want superior bounce you could try upgrading to our German made super bounce...
Read more springs. Please give us a call on 1300 393 004 to discuss further. Thanks Oz Trampolines.Our smaller (6ft, 8ft & 10ft) trampolines in the round design have 140mm springs, this may limit how much momentum can be gained to bounce very high. Our oval design does have longer springs which doe...
Read mores have the ability to bounce high with more momentum then the smaller rounds designs. Our round 12ft and 14ft have 165mm springs. There is always the options of upgrading the springs to our European springs, slightly better bounce and longer warranty of 10 years on the springs. Oz Trampolines 1300 393004This video is one of our trampolines. https://www.youtube.com/watch?v=TGG8lqxC2Yc
Is the 3 rung ladder suitable for a 12ft trampoline?
yes, the 3 rung is for frames 80cm or more from the ground, suits our 12ft summit, Oz Trampolines
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thank you for your comments and we continue to strive to do our best. All warranty claims are completed within 48 hours of arrival on any business day. Every claim is assessed on an individual basis a...
Read morend we are sorry we could not accept the claim for certain parts of yours.