Reviewer Photos & Videos
Customer service is outstanding
Just ordered parts for my trampoline and got a phone call from Craig at Oztrampolines immediately, letting me know that I didnt need part of my order (as it was included with one of my items) and that I ordered the wrong shaped clips for my trampoline, but he would fix that. Wow. Thanks for being on-top of your orders and knowing your products well. This is the second time I have dealt with OzTrampolines and the customer service is amazing!
Great customer service and product
I ordered a trampoline ladder and anchor kit; great price, clear descriptions and very fast shipping! When my ladder arrived with a few scratches I contacted them on Facebook- they got back to me right away and immediately sent another one. Fantastic customer service and great products. (The ladder also arrives assembled!)
Amazing. Amazing. Amazing.
Fun all round. Not only is the whole family (dog included) enjoying bouncing on our new 14foot inground Oztrampoline, it was a fun family project and it looks great in the garden too. The bounce on this tramp is awesome. As my daughter exclaimed. “It is just like the ones at the indoor trampoline play centre.”
So silent. It is almost completely silent. Our old tramp (a Vuly Spring Free) was so loud I’m surprised the neighbours didn’t make it disappear in the middle of the night. I just thought all trampolines were noisy.
Great solution for a ...sloped yard. We simply used some of the dirt from the high side to make a mound on the low side and replanted the grass on top of it. It looks great. The half-net keeps bouncers from launching down the slope side into the garden, whilst also having the freedom of quick entry/exit from grass to tramp and tramp to grass. It is fun to put an Oztrampoline airtrak matt down for slip and sliding onto the tramp. Easy spring installation. I highly recommend using their spring tool. I never new such a thing existed and was dreading putting all those springs in. But with the tool it was super easy, even the kids helped. Leaves, sticks and grass off. We like to use the trampoline cover to help keep garden debris off. Its easy to place over the trampoline and simply roll up and shake it out over the garden. Rather this than sweeping it. Accessories. We have the jet spray. Great for hot days of play. It sprays just enough water for the kids to keep cool without drenching the whole yard, not making a muddy mess or wasting lots of water. We are looking forward to adding a basketball kit and speaker for next years Christmas presents.
Great advice and service!
I wanted a new net, padding and ladder for our grand children's 10 ft round trampoline. After chatting with Shane and getting his advice everything we ordered fit perfectly. I ordered on a Tuesday and the parcels arrived at my door in country SA Thursday morning. I also have the basketball and soccer kits put away for Christmas which look like excellent quality. I would highly recommend this company for trampoline parts. Trampoline looks like new again. They made it very easy!!
Not worth the money
I brought my kids the summit 14ft trampoline 2 years ago this April. At about the 14mth mark the safety net had fallen apart so we had to take it off and about 1 month ago the kids were jumping and they went through the mat. Not worth the money. The frame wouldn't have last much longer maybe a 6-12mths if we were lucky and I live on a farm not near the coast so I was shocked how rusted it had become. I have sense replaced it with a much better one and wish ai paid the extra money to start with.
Trampoline replacement mat
I searched a lot of companies for a replacement mat for our 12 ft with 96 springs trampoline & eventually found Oz Trampolines. Purchased online from regional Victoria and had the good delivered to my door by lunchtime the next day. And postage was free! Mat was as described and the kids are super happy! Excellent company to deal with.
Customer service and product
Oz trampolines excellent service, my daughter’s trampoline mat split on a Saturday. On Monday I rang the actual company who made the trampoline only to be told they where out off stock and couldn’t get me one till April, my next phone call was to OZ trampolines only to be greeted with friendly, positive, professional service with prompt free delivery ( phoned Monday received on Wednesday).
Excellent service and product thank you Shane and the OZ trampoline team.
Love this company
We purchased our trampoline over 6 years ago. It has been through cyclones and floods and it is still standing. We have purchased all replacement parts form this company and received them within 1-2 weeks. The parts we replaced was from wear and tear but still using original frame and springs. Fantastic product and highly recommended.
Ok trampoline, quite hard to assemble and unsure if worth the price yet...
Got a 12ft round trampoline as a Christmas gift for our daughter. I put it up and I think it probably took me about 3 to 4 hours on my own and was pretty frustrating to be honest. Some of the parts did not fit and I had to re-drill a hole at one point. The instructions are quite hard to follow with very low res photos that don't really show some of the more finicky steps. The online videos are slightly better but I found some of the explanations, especially with the elastic loops, hard to get right. Neither the instructions or videos really sho...w you have to do these properly. Even now they tend to just come undone and fall off so I am unsure I have done something wrong or its just a poor design. I am going to have to see how well the pads stay on with those things. The printing on the mat is pretty poor quality, but that's not a huge deal. There is some thread and fibres loose on the pads and on the mat as well. The steel frame seems pretty heavy duty and it claims to have a high weight rating. Although I am 100+kg and wouldn't be that comfortable actually bouncing on it, I think the springs wouldn't forgive me... For the price you do get quite a lot included; with the ladder, the storage netting etc. however I do wonder if it would be worth spending another 200 odd dollars to get a better one. These are still fairly dear and I would say are of average quality. Also the kids can still access the springs, the netting is not connected to the inside of the mat so thats something to be aware of. Overall fairly happy with it, my daughter loves it. I would have been happier if the tramp was a bit easier to put up with better instructions so can't give it a higher rating.
5 days later than promised!
5 days later than promised, missed the birthday by 4 days, ordered over a month ago, did everything I could possibly do to have it here on time, absolute incompetence.
Oz trampoline customer service very helpful with my problem and I give them 10 out of 10 will highly recommend
The reviewer stated that an incentive was offered for this review
- Online store
6ft Summit Trampoline
I want to be extremely factual here so that you will know whether this trampoline is right for you. I think the reason my trampoline was so bad, and that I received a warranty return on it, may have been because of covid manufacturing issues. I was surprised by the issues it had, given all the good reviews.
I ended up getting a higher priced trampoline at a competitor's store and my daughter is over the moon with it!!!
The worst issue was that the mat was so tight that it barely bounced! The springs were WAY too tight and heavy duty for the ...small 6-ft trampoline! My daughter, who is only 15kgs, couldn't get much of a bounce out of it. It was like an exercise trampoline and she was bored after a few minutes of walking around on it. With the new trampoline, I have to beg and beg to get her off it haha! The website makes SO many claims about the trampoline being really bouncy and perfect for every age group. But when I contacted customer service the staff member told me that a child would have to be around 30kg to get a good bounce out of it. None of this is listed on the website! The top parts were also a problem. We could not, after multiple tries, get the rods in. They looked to be manufactured for a much bigger trampoline with larger circumference, as they did not have the flexibility necessary to achieve the bend to get them in.
I recently purchased a replacement mat, pads and springs for an old trampoline. The communication, service and advice was excellent. They were understanding when the springs were not the correct size and replaced them quickly with further advice. Definitely recommend.
huge hole in ground with a wonky trampoline that is unsafe to jump on
Installer charged $2900 to ruin our yard. We were told the trampoline was safe to jump on and he just needed to backfill the edges so it was sloping up to the Tramp to make it flush. Our daughter jumped on the trampoline and jarred her ankle (took 8 weeks to heel) she did this on one of the ledges. We checked them all and they were more then double what they should’ve been, 3 sides were more than 30cm too big. He wrecked our children’s sand pit. They destroyed our storm water pipe. He told us he would come back and fix the ledges and he will b...ackfill so it’s flush to the sides as we requested our needs as we have 4 disabled children and that’s why we needed a trampoline like this - not one sticking out of the ground. He came back and jackhammered the sides but let the huge amount of dirt to fall into the pit which now completely covered the blue stone in there to help with drainage. Now one side is at best 16cm - too short as instruction manual states it needs to be 25cm- so 9 cm too short. The trampoline is not even sitting evenly - slops down. We used someone recommended from this page and completely trusted that the job would be done correctly. We have 4 very sick children and we are at appointments and hospital for medical treatment regularly. We do not have time for this unprofessional installation. Rang OZ Tramp and he said not his problem and that this installer is no longer on their site. So within 2 weeks of us buying the Tramp and getting it installed this installer was taken off. Now we have to go to the hassle of chasing the installer for our money back and damages and then get a quote to remove the trampoline, refill the hole and get it professionally installed. Not impressed at all
Replacement Parts for Kids Trampoline
Ordered new mat, spring protector and safety net for my kids 10 foot trampoline. Based in Canberra I was pleasantly surprised with a delivery arriving 2 days later. The product looks like good quality and the price was reasonable. Also the replacement parts fit well.
Purchased the 8x11 foot inground trampoline for our 4 year old, it’s awesome! It’s hard work digging, but prepare well, watch some YouTube install videos and you can’t go wrong!
Great. Grandchildren love it
Purchased the 6ft round trampoline. This was perfect for our area and our young grand children. Received great service and advice before and after the purchase. Delivery was quick and on time. Assembly was easy, great value.
Complete dud, utter waste of money
Purchased a rain cover type roof off their website some time ago and it developed a hole in the roof within six weeks and was literally in shreds within less than three months. The weather was mild, there was no storms and it wasn't mid summer - it didn't really tear; the fabric material was cheap and nasty and simply wasn't intended to be outside in the weather, it literally disintegrated on its own. This roof has now disappeared from their website (replaced with a shade cover) so presumably they found out it was useless and the paying customers like myself did the trials for them.
Look the trampoline isn't too bad (I have another review of that on this website) but the roof thing just was junk. Thanks for nothing, what a waste.
12 months on and still like new
Kids love to play on the trampoline, plenty of use and despite harsh climate in summer the trampoline is still like new and no issues at all. Highly recommend paying the extra to get a quality product that actually lasts.
Excellent product and quick setup
The 14ft Summit trampoline has already become a favourite in my yard in a single day. Oz Trampolines were very efficient with delivery and easy tracking via Star Track.
The setup of the trampoline was straight forward with clear instructions and clearly labelled boxes and identifiable parts.
I upgraded to the euro springs and I would have to say the bounce quality is excellent. My kids are looking forward to getting back into their bouncing and trampoline tricks.
Thanks Oz Trampolines.
Questions & Answers
My children are 12 and 10 years of age who love to jump high on trampolines. Do the OZ Trampolines allow children to bounce high or are they designed to minimise the height children can reach? The reason I ask is because the feedback I see coming through seem to be for quite small children and not necessarily designed for for adventurous kids reaching their teenage years.
Oz Trampolines specialise in great bouncing spring trampolines. Teenage children love the bounce of our trampolines. If you want superior bounce you could try upgrading to our German made super bounce springs. Please give us a call on 1300 393 004 to discuss further. Thanks
Our smaller (6ft, 8ft & 10ft) trampolines in the round design have 140mm springs, this may limit how much momentum can be gained to bounce very high. Our oval design does have longer springs which does have the ability to bounce high with more momentum then the smaller rounds designs. Our round 12ft and 14ft have 165mm springs. There is always the options of upgrading the springs to our European springs, slightly better bounce and longer warranty of 10 years on the springs. Oz Trampolines 1300 393004
This video is one of our trampolines. https://www.youtube.com/watch?v=TGG8lqxC2Yc
Is the 3 rung ladder suitable for a 12ft trampoline?
yes, the 3 rung is for frames 80cm or more from the ground, suits our 12ft summit, Oz Trampolines
Can you tell me the difference between your mats and say the Jumpstar or Kahunas brands? Reason is the last brand we bought lasted half the time of the original unit. The actual fabric were the triangle pieces go through have been tearing and springs go flying around the yard. Am looking at another replacement mat and springs.
Buying parts for your trampoline can be a frustrating process so we have put together this guide to help you when looking to purchase a trampoline mat.
Firstly do you know who you purchased the trampoline from?
If you know the brand of the trampoline e.g. Oz Trampolines or Action it is always best when buying a trampoline mat to go back to the original company. The mat needs to fit correctly to ensure you get the right bounce on the trampoline. Trampolines sizes do vary from one company to another as a 14ft trampoline frame will not be 14ft exactly.
Measure the frame of your trampoline from one side, through the middle to the other side.
If you measured in cms convert it to feet. If the mat is not on the trampoline the frame may measure larger than when it is on. Trampoline mats are sold by the frame size not the mat size so if you have a 14ft trampoline frame you need a 14ft trampoline mat.
Count how many springs your frame takes.
Spring Length: Where difficulty can occur is with the spring length. Different companies use different spring lengths, add this to the fact that each company's frame sizes are not all the same. As the mat needs to be tight so it creates a bounce even out by 2cms can create issues.
How to measure your trampoline for a new Mat.
1. Measure from the outside frame to the outside frame.
2. Count up the number of Springs the frame uses.
Take measurement from the outer edge of the frame.
Now you have this information you can look at our chart below to see where these mats can be purchased.
Please note - If you can't remember who you purchased the trampoline from or the company no longer sells the part we cannot 100% guarantee that the mat will fit.
This guide is meant to help take the hassle out of finding a mat but we cannot be held responsible if the mat you purchase doesn't fit correctly. We also recommend you look at each company's returns policies before purchasing any trampoline part.
With trampoline mats it can be a case of needing to try the mat on your trampoline before you will know if it works due to the need of a perfect fit.
Trampoline Frame Size Spring Count Supplier
4.5ft 30 (08) 9358 5660
6ft 36 Oz Trampolines
6ft 42 (08) 9358 5660
8ft 48 Oz Trampolines
9ft 48 (08) 9358 5660
9ft 54 (08) 9358 5660
10ft 54 (08) 9358 5660
10ft 60 Oz Trampolines
10ft 64 Oz Trampolines
12ft 72 Oz Trampolines
12ft 80 Oz Trampolines
12ft 84 (08) 9358 5660
13ft 72 Oz Trampolines
14ft 72 (08) 9358 5660
14ft 80 1300 558 576
14ft 84 (03) 5292 1100
14ft 88 (08) 9358 5660
14ft 96 Oz Trampolines
15ft 96 (03) 5292 1100
15ft 108 1300 456 283
16ft 108 Oz Trampolines
16ft 120 Oz Trampolines
1300 393 004
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