??!

Reviews

Review distribution

5 star
126
4 star
12
3 star
1
2 star
3
1 star
1

Christoper

ChristoperMetropolitan Adelaide, SA

  • 6 reviews
  • 3 likes

Complete dud, utter waste of money

published

Purchased a rain cover type roof off their website some time ago and it developed a hole in the roof within six weeks and was literally in shreds within less than three months. The weather was mild, there was no storms and it wasn't mid summer - it didn't really tear; the fabric material was cheap and nasty and simply wasn't intended to be outside in the weather, it literally disintegrated on its own. This roof has now disappeared from their website (replaced with a shade cover) so presumably they found out it was useless and the paying customers like myself did the trials for them.

Look the trampoline isn't too bad (I have another review of that on this website) but the roof thing just was junk. Thanks for nothing, what a waste.

Product Quality
Return Claim MadeNo
1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you for your comments. We do test and trial all items before launching.


Cindy H.

Cindy H.Central Highlands and Goldfields, VIC

12 months on and still like new

published

Kids love to play on the trampoline, plenty of use and despite harsh climate in summer the trampoline is still like new and no issues at all. Highly recommend paying the extra to get a quality product that actually lasts.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you Cindy for your great review. We are pleased to hear the family is happily and consistently using the trampoline. Keep jumping.

Bill S.

Bill S.Central, SA

Excellent product and quick setup

published

The 14ft Summit trampoline has already become a favourite in my yard in a single day. Oz Trampolines were very efficient with delivery and easy tracking via Star Track.

The setup of the trampoline was straight forward with clear instructions and clearly labelled boxes and identifiable parts.

I upgraded to the euro springs and I would have to say the bounce quality is excellent. My kids are looking forward to getting back into their bouncing and trampoline tricks.

Thanks Oz Trampolines.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you Bill for your excellent review. We are pleased that your whole family is enjoying the trampoline. Happy bouncing.

Kate

KateMetropolitan Adelaide, SA

7x10ft oval trampoline

published

Such a great purchase! Extremely fast postage and straight forward to put together. The oval shape is great for our small space and the whole trampoline seems to be great quality! No doubt trampoline will last my children for years!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you Kate for your great review. We hope your whole family enjoy the new trampoline for many years. Happy bouncing.

The reviewer stated that an incentive was offered for this review


Easy to deal with

published

Easy website to navigate. Fast delivery. Well priced. Seems to be good quality. Only thing is we ordered a 10ft tramp thinking this was the mat size, as that how we ordered replacement mats for our old tramp and we wanted the same size. But it was the tramp size. Maybe this could be made a little clearer.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you Caren for your review. We hope your family enjoy the trampoline and have many years of fun. Happy jumping.

The reviewer stated that an incentive was offered for this review


Nik

NikSouth East Queensland, QLD

Fantastic Customer Service! Prompt and easy transaction. A great product.

published

We purchased an oval trampoline for a small area. We had quite a few questions which were answered immediately with no sales pitch.
They stand behind the quality of their product. We had a minor warranty issue with the ladder right on the 2 year mark and it was replaced with no issue and 1 phone call and was delivered within 2 days.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you for your review Nik. We are pleased that the family are still enjoying the trampoline, and we were able to help you. Happy jumping.


Awesome fun for the kids - oval 7x10 foot trampoline

published

We got excellent customer service and a high quality product from Oz Trampolines. They were very responsive to email queries and kept me well informed when the product was out of stock for a few weeks. We got it installed professionally which was well worth the cost - saved lots of time and hassle and aggravation. The trampoline is excellent - the oval shape fits very well in a smaller space and still provides heaps of room for 3 kids under 10yo to bounce together. One of the benefits is the higher than normal weight limit.

Highly recommend.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you Adam for your review. We are always happy to help our customers. We are pleased that all the family are enjoying the trampoline. Happy bouncing.


Mary

MaryMetropolitan Adelaide, SA

Great customer service and speedy delivery

published

I live in SA and I called Oz Trampolines on a Thursday to order trampoline mats i needed for the weekend for my grandsons birthday party. They were delivered by Friday. Great service would highly recommend

Return Claim MadeNo
1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you Mary for your great review. We are pleased your grandson's birthday party went well. Happy jumping.

Coralee

CoraleeCrestmead

  • 2 reviews

Not as happy with this product

published

Bought the two step ladder (previously had the three step) it isn't as good and it has started to show signs of rust already. The three step was all same material, the two step has plastic for the actual step and doesn't seem as strong.

Product Quality
Return Claim MadeNo
1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you for your feedback. We will discuss with our design department.

Lou

LouSale

Bluetooth

published

Can anyone tell me how you charge the speaker? I can’t find a USB port or anywhere to plug in an adapter??

1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you for your question. Unscrew the top handle part, lift the black rubber part and the charging point is under the black rubber.
We hope this has helped.


Zid

ZidBRISBANE

  • 2 reviews

Great service, delivery and product

published
1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you for your review. We are pleased that the 3 step ladder is working well. Happy bouncing.


Fantastic Company

published

excellent customer service, and great products. I have brought a few things here and have found them so friendly and helpful. I had brought a cheap trampoline elsewhere and decided to replace the pads and net from Oz trampolines, products are much better made.

1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you Victoria for your review. We are pleased to hear the pads and net are in great use.


Jules

JulesFRASER

  • 2 reviews
  • Verified customer

Great service and fast response to my query!

published

I placed my second order with Oz Trampolines; this time for a new mat and safety net. The mat didn't seem to fit properly so I emailed them for help over weekend - I got an immediate response and they said someone would call on the next working day. True to their word, they phoned me on the Monday and within minutes they assessed the problem and resolved it for me. Kids are happy, I'm happy and this is the best company to use without doubt. Thanks :)

1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you for your great review Jules. We are always happy to help and pleased to know it all worked for you. Happy jumping.


Our Thanks to OZ

published

So pleased with Oz I just had to write
So helpful was the buying site
Could find the wanted net and pad
My bouncing kids....no longer sad
With speedy shipping to my door
That leaves the pricing to adore
So thankyou Oz, you've made my day
My happy kids are safe at play.

1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you for your review Muzza. Great to hear are happy and safe to play.

Barbibie

BarbibieWagga Wagga

Fantastic service

published

We purchased a replacement mat for our 8 foot Kmart round trampoline.

We bought it about 9pm one evening, it arrived 2 days later!

Everything was easy to find on the website and what arrived was exactly what was ordered.

We'll be using Oz Trampolines again for any spare parts we need in the future.

1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you for your review. Good to hear the mat is working well with your trampoline. Happy jumping.

Dave

DaveBroadview

  • Verified customer

Great quality product and great customer service

published

Purchased pads, net and 6 poles for our existing 14 ft round trampoline. We couldn't be happier! And neither could our daughters (5 & 2 yr old). Great quality and great customer service. Especially after mistakenly ordering the 8 pole net, Oz Trampolines' after sales service meant that the return/exchange process was quick and easy. Thank you!

1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thank you Dave for your review. Great to hear the girls are happy.


Kate

KateArmidale

  • 3 reviews

Right Choice

published

We spent a lot of time comparing and 5 years later we don't regret buying this trampoline, everything is still in really good condition people can't believe it's age. My kids destroyed one mat but it was easy to replace.

1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thanks for your review, we have a great support netwrok to existing customers when repurchasing.


Warranty Issue

published

I bought a 10 x 15 ft Summit trampoline for my daughter at Xmas time 2015. Yesterday, one of the springs snapped off and I realised that 3/4's of the triangles that hold the springs to the trampoline had rusted. I contact Oz Trampolines about the issue as we are 2 months out of the warranty period and had a response within a day. They have sent a replacement mat - free of charge and the only thing that they asked is if we could spray the joiners with WD40 once a month (we live in a coastal beach village - salt air). We originally bought the heavy duty springs and there is not one bit of rust on them. Excellent customer service - excellent trampoline.

1 comment
Oz Trampolines
OZ T.Oz Trampolines

Hi Natalie thank you so much for taking the time to write this review, We are glad we could help you out on this occasion and hope that your daughter continues to enjoy her trampoline.


kylie

kylie

  • 2 reviews
  • Verified customer

Quality products and outstanding service and delivery

published

Purchased a pad for a rectangular trampoline and extra accessories for Christmas. I had to ring sales twice regarding the purchase. The stafff were fantastic to deal with delivery was on time and delivered safely. I would only recommend this site for trampoline purchases. Well done Oz Trampolines

1 comment
Oz Trampolines
OZ T.Oz Trampolines

Thanks for your review, we have these rectangle safety pads that can be customer fitted to your trampoline. Great pricing and long warranties.


New roof - terrible

published

Iam totally disappointed in the new roof design. Its far to flimsy amd falls apart in the slightest wind. The actual blue sun shade is horrible as the breeze keeps lifting it up. My neighbours have the old design and haven't taken it down in 5yrs and its awesome. Sturdy stays in place and the sun shade doesnt blow around in the breeze. Which is why i brought an 8ft oz tramp.
Completely disappointed with new roof design. Waste of money

1 comment
Oz Trampolines
OZ T.Oz Trampolines

Page 1 of 8

Questions & Answers

Maryla

Marylaasked

Can you tell me the difference between your mats and say the Jumpstar or Kahunas brands? Reason is the last brand we bought lasted half the time of the original unit. The actual fabric were the triangle pieces go through have been tearing and springs go flying around the yard. Am looking at another replacement mat and springs.

1 answer
Oz Trampolines
OZ T.Oz Trampolines

Buying parts for your trampoline can be a frustrating process so we have put together this guide to help you when looking to purchase a trampoline mat.
Firstly do you know who you purchased the trampoline from?
If you know the brand of the trampoline e.g. Oz Trampolines or Action it is always best when buying a trampoline mat to go back to the original company. The mat needs to fit correctly to ensure you get the right bounce on the trampoline. Trampolines sizes do vary from one company to another as a 14ft trampoline frame will not be 14ft exactly.
Step 1
Measure the frame of your trampoline from one side, through the middle to the other side.
If you measured in cms convert it to feet. If the mat is not on the trampoline the frame may measure larger than when it is on. Trampoline mats are sold by the frame size not the mat size so if you have a 14ft trampoline frame you need a 14ft trampoline mat.
Step 2
Count how many springs your frame takes.
Spring Length: Where difficulty can occur is with the spring length. Different companies use different spring lengths, add this to the fact that each company's frame sizes are not all the same. As the mat needs to be tight so it creates a bounce even out by 2cms can create issues.
How to measure your trampoline for a new Mat.
1. Measure from the outside frame to the outside frame.
2. Count up the number of Springs the frame uses.

Take measurement from the outer edge of the frame.

Now you have this information you can look at our chart below to see where these mats can be purchased.
Please note - If you can't remember who you purchased the trampoline from or the company no longer sells the part we cannot 100% guarantee that the mat will fit.
This guide is meant to help take the hassle out of finding a mat but we cannot be held responsible if the mat you purchase doesn't fit correctly. We also recommend you look at each company's returns policies before purchasing any trampoline part.
With trampoline mats it can be a case of needing to try the mat on your trampoline before you will know if it works due to the need of a perfect fit.

Trampoline Frame Size Spring Count Supplier
4.5ft 30 (08) 9358 5660
6ft 36 Oz Trampolines
6ft 42 (08) 9358 5660
8ft 48 Oz Trampolines
9ft 48 (08) 9358 5660
9ft 54 (08) 9358 5660
10ft 54 (08) 9358 5660
10ft 60 Oz Trampolines
10ft 64 Oz Trampolines
12ft 72 Oz Trampolines
12ft 80 Oz Trampolines
12ft 84 (08) 9358 5660
13ft 72 Oz Trampolines
14ft 72 (08) 9358 5660
14ft 80 1300 558 576
14ft 84 (03) 5292 1100
14ft 88 (08) 9358 5660
14ft 96 Oz Trampolines
15ft 96 (03) 5292 1100
15ft 108 1300 456 283
16ft 108 Oz Trampolines
16ft 120 Oz Trampolines

King Regards

Craig

Oz Trampolines

1300 393 004

www.oztrampolines.com.au


Shannon G

Shannon Gasked

Is there a weight restriction on your 3 ring ladder?

1 answer
Oz Trampolines
OZ T.Oz Trampolines

The 3 step ladder is suitable for trampoline frames more than 76cm high. Suitable for all trampolines. No weight restrictions on step ladder
https://www.oztrampolines.com.au/parts/3-step-trampoline-ladder


Get an answer from our members and Oz Trampolines representatives

Details

Oz Trampolines Physical store

Oz Trampolines Physical store

No reviews
Oz Trampolines Online store

Oz Trampolines Online store

10 reviews
CategoryToys & Game Shops and Physical ShopsToys & Game Shops and Online Shops

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.