222 reviews
Awesome trampoline, endless fun for the kids and strong enough for adults to get involved too. We have been very impressed with the fantastic after sales support & customer service! Show reply
Oz Ultimate 10 ft. Strong sturdy , safe trampoline and the kids love it. Absolute stand out for customer service. I had a problem wth the safety nets because I hadn’t installed them properly. My email was answered in 30 mins and Oz trampolines provided the parts I needed free of charge . Top marks for the product and service! Show reply
We purchased an oz trampoline over Xmas and was not happy over the noise it makes, my child getting burnt by the mats and poles had surface rust within 2 days of instalation. We supplied photos of such to the company, did not matter. So wish we stayed with another springless trampoline we had previous. Since owning a quality trampolines we now… Read more
have what we paid for, below average product. After contacting Oz trampolines we would have to pay higher on return also for new packaging plus whatever was like unused even knowing we had contacted them within a day of professional installation. Not a good product do your research. Not at all happy with return costs or again the product performance.
Reviews with attachments
After significant research my husband and I purchased a 10ft OzUltimate Round Trampoline for our son’s 3rd Birthday. We could not be happier with our choice to go with Oz Trampolines! The online Ordering process was super easy, delivery was unexpectedly quick (even though it was in the lead up to Christmas!), and the product is brilliant. The… Read more · 1
instructions to assemble were clear and easy to follow, and took the two of us only just over an hour! Our little man absolutely loves it, and it’s obvious there’s man years of fun times are ahead! We highly recommend the OzUltimate (my friend also recently bought her 3 year old the 8ft Oz Ultimate!). We also got the soccer goal that connects on which came with a ball and he loves this too!
8 x 12 oval summit - Christmas present… we were nervous the Christmas Eve set up would break us. But overall, it was a straightforward process. Took 3.5hrs with mainly one person but secondary person joined mid way through. Instructions were fairly clear. A couple of steps we got wrong and had to redo. Not sure if this was delirium or the… Read more · 1
instructions….very happy we were not missing any peices, everything was delivered. Did receive some minor rust on the legs but nothing too major. Came with a few extra parts which is good and overall looks great. Kids had an amazing surprise in the morning.
We purchased the 16ft tramp and could not be happier, the boys have had so much fun on it already, everything was packed well and all parts there, clear instructions and set up. Going to be a fab time at Christmas with all their cousins Show reply
Ordered replacement mat, pads and net and pole set for our 12ft trampoline (original trampoline of unknown origin, picked up second hand). Everything arrived in less than a week. The instructions for setting up the net system were clear and easy to follow. Quality feels really good, and the customer service dealing with a hiccup with our order was fantastic! Show reply
So far so good with our 14ft round summit. The kids absolutely love their new trampoline, it has ample room for the 3 kids and myself occasionally. It took me approximately 6 hours to build it myself and only needed help to flip the frame due to its size. It will definitely be tested by this Aussie weather. I ordered the trampoline on a Friday… Read more · 1
morning and it was delivered to SEQ on the Monday so I couldn't be happier about that. Thank you Oz Trampolines!
In-depth reviews
- +2
"Built Tough To Survive The Harsh Oz Climate" - Fail – Trampoline was purchased in Nov 2015. Although my daughter has enjoyed using the trampoline, we have had the following problems. Feb 19: Clamps attaching safety net frame to trampoline legs rusted badly. The trampoline legs also had heavy surface rust in places. The legs did not fail but after 4 years of use, they looked shabby. Oz tramplines… Read more
replaced the clamps and legs under warranty. Nov 21: Safety PVC mat running around the side of the trampoline covering the springs replaced. Tie down attachment fabric was failing. Oz trampolines offered to sell a new mat to me for a reduced price. This was accepted. Sep 23: Triangle steel connectors attaching springs to actual mat rusting badly. As my daughter is bouncing on the trampoline, these connection points self destruct and the spring hangs loose towards the ground. The mat is no longer connected the spring at this connection point. The trampoline is currently not safe as a result.
I initially thought I had some bad luck when one part of the trampoline failed, given “our products are made of the highest quality…” and are “Built to survive the harsh Oz climate”. I live in Victoria a few km from the ocean, my daughter jumps on the trampoline occasionally and the unit is unsafe. No chemicals or harsh treatment applied. Just left outside in the Victorian weather like all trampolines do. This unit does not live up to the marketing claims in a coastal environment. It’s a good trampoline, the business is good to deal with, but whoever is in marketing needs to calm down on the spin and be honest. Better to under promise and over-deliver.
Thank you for your feedback, we learn from every… Read more (+1 reply)
Great trampoline - not a fan of the basketball hoop – Ordered a 6ft trampoline with spring upgrades which we love although have to say while a minor issue the print on the mat isn’t the greatest of quality. We ordered the basketball hoop to go with it too and after 2 days we took it down it keeps spinning even though we used the non slip pads given. Pretty upset that we put holes in our net to… Read more · 1
mount the basketball hoop and spent $100 on something that is useless to us.
I have to say as well the instructions would be much easier to follow if the photos were clearer and if greater resolution.
The basketball hoop was actually the hardest part to put together, not sure why there are 1-2 extra poles in the box when you don’t need them ? Might be handy to actually state on the instructions that you don’t require all 4 poles.
Other than the holes in our net from mounting the basketball hoop and poor quality print we love our trampoline.
The delivery was also super fast would definitely recommend the trampoline just not the basketball hoop.
- +14
Amazing. Amazing. Amazing – Fun all round. Not only is the whole family (dog included) enjoying bouncing on our new 14foot inground Oztrampoline, it was a fun family project and it looks great in the garden too. The bounce on this tramp is awesome. As my daughter exclaimed. “It is just like the ones at the indoor trampoline play centre.” So silent. It is almost completely… Read more · 1
silent. Our old tramp (a Vuly Spring Free) was so loud I’m surprised the neighbours didn’t make it disappear in the middle of the night. I just thought all trampolines were noisy.
Great solution for a sloped yard. We simply used some of the dirt from the high side to make a mound on the low side and replanted the grass on top of it. It looks great. The half-net keeps bouncers from launching down the slope side into the garden, whilst also having the freedom of quick entry/exit from grass to tramp and tramp to grass. It is fun to put an Oztrampoline airtrak matt down for slip and sliding onto the tramp.
Easy spring installation. I highly recommend using their spring tool. I never new such a thing existed and was dreading putting all those springs in. But with the tool it was super easy, even the kids helped.
Leaves, sticks and grass off. We like to use the trampoline cover to help keep garden debris off. Its easy to place over the trampoline and simply roll up and shake it out over the garden. Rather this than sweeping it.
Accessories. We have the jet spray. Great for hot days of play. It sprays just enough water for the kids to keep cool without drenching the whole yard, not making a muddy mess or wasting lots of water. We are looking forward to adding a basketball kit and speaker for next years Christmas presents.
Positive reviews
Excellent product, easy to setup, great value for money and an excellent (AUS leading) warranty. Easy to understand instructions. The kids are ecstatic about their new trampoline ❤️
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We ordered a 14ft trampoline. Great on delivery. Easy set up for us. Loved the way it all went together without bolts, screws etc. Easy to follow instructions. Will be a great asset to the back yard with all the grandchildren that visit. Show reply
I ordered the wrong size of safety pad. Oz trampolines exchanged it, arranged return shipping, and promptly refunded me all with only one call from me! It was my mistake, I had to pay for two lots of extra shipping, but they were kind enough to fix it. They didn’t request a review, so I felt inclined to give one! And the pad looks to be very high quality. Show reply
Negative reviews
Honestly, I’ve had such a poor experience with Oz Trampolines, I would not recommend anyone using this company. It’s taken me many emails, phone calls and time and effort to try and get it right. Finally after a month of it being delivered I have received the correct net to be installed. Of course this will require more effort to take back down… Read more
the incorrectly manufactured first one and setup the new one after already spending half a day setting it up for my daughter’s birthday. We have spent a month with a net that hasn’t been safe and correct and we haven’t been able to let our daughter fully enjoy the trampoline she got for her birthday without us worrying if she will fall through the net that has been manufactured incorrectly. Oz Trampolines need a better quality control process to avoid these issues happening in the future.
we are sorry to read your review, ive read through… Read more
Basketball Kit review – We have enjoyed an Oz trampoline for many years and been happy with the product. However the basketball kit we recently purchased has been a disappointment for the following reasons: 1. The u-bolts do not have enough thread to allow the nuts to tighten the kit onto the existing net poles 2. The threads on the u-bolts/nut strip with very little… Read more
torque 3. The threaded studs needed the threads de-burred with a thread file in order for them to screw into backboard plate 4. The poles are covered in a dirty residue requiring cleaning before handling them.
We eventually installed this kit after cleaning threads and using separately purchased u-bolts from a hardware store.
Disappointing quality.
Thank you for your review, we are only a phone… Read more (+1 reply)
Rusted and blamed for issues – To begin with I purchased this 12ft trampoline for my son on a single mother’s income. So I was hoping it was amazing as I don’t have money laying around! To start it was great. Hard to put together though. Then within the warranty and not even a year is possession, the clamps etc had all rusted. We do not live along the ocean either. They did… Read more
send replacements for these although this took a lot of emailing to do so. I then noticed a few months later that the shade sail parts were rusting too! When contacted i was pretty much told it’s my fault and that this doesn’t happen to their sail. The pole padding also had torn even though it had been installed correctly. My replacement was declined.
Not impressed at all. Better instructions would also help.
thank you for your comments and we continue to… Read more (+1 reply)
Recent reviews
I'd like to commend Oz Trampolines online sales for their diligence and honesty. They reviewed my order and then called to advise me to review/ cancel the order for a spare mat and springs which would not have suited the old frame we have. I'm extremely satisfied with this service. Show reply
We recently bought a 8x12 summit oval for our daughter for her birthday. I ordered it on a Monday and it had arrived by Friday - extremely happy with that turn around given the cost of the shipping. Very happy with the trampoline so far, it took a bit longer than expected to set-up but was relatively easy. Our one negative would be that we don't… Read more · 1
love the door design. My daughter (and husband) have already spent many hours on it and I can see it being used for many years to come.
We just brought the Oz ultimate trampoline and the safety net is so loose an because of this the door opening is very sloppy very disappointing for what you pay for it if it was a shop I’d return
We are so impressed by the quality of our new 12ft OzUltimate round trampoline & can already see so many years ahead of it being loved by our daughter… and sometimes my partner lol! Show reply
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What absolutely outstanding customer service I received from OZ trampolines! The trampoline is fantastic and my daughter loves it, it has enough room for her and her friends on it and I have also enjoyed being able to jump and play on there with her! The sprinkler under the trampoline has been a big hit with the warmer weather and hearing the… Read more · 1
delighted giggles from her has been the icing on the cake! The tips and tricks book was a huge hit and their is plenty of room for her to try out different flips and jumps. After assembling the trampoline I noticed some pulling in the netting, I emailed OZ trampolines to advise and their response and resolution was extremely prompt and a replacement netting was delivered just a few days later! Really appreciated the advice and service I have received from Oz trampolines, who certainly have gone above and beyond in their customer service and care. Thank you very much!
Fantastic trampoline, fantastic customer service. My daughter couldn’t be more happy with her 6ft pink round summit trampoline. Extra kudos goes to Craig for being so good about my need to swap over from an 8ft ultimate to a 6ft after I realised the 8ft would would be too big for my backyard. Organised an exchange within 24hrs and in time for my daughters bday. Excellent service. . Show reply
Perfect for the kids – Loved everything about our experience purchasing our new 12ft round OzUltimate trampoline. The website was easy to use and very detailed which was fantastic, delivery was so quick and we had no issues with any of the pieces with all accounted for. Set up with 2 quite easily and the quality is fantastic, and the best thing is the kids absolutely love it. Would highly recommend. Show reply
New parts order for 23 year old trampoling – Ordered new mat, springs and safety pads on Wednesday, arrived Thursday, fantastic fit, now have a new trampoline. Thanks heaps. Amazing service, and very knowledgeable. Thankyou Craig, most helpful Regards, Marianne Show reply
We bought an 8ft trampoline – The process was very easy and efficiently handled by Oz Trampolines, and delivery was quicker than we expected. The instructions were easy to follow and we had it up in about 4 hours ... see photo. Show reply
Perfection! – Loving life on our new tramp! Very happy with service and delivery. Set up was easy. Very impressed with quality. Looking forward to many years of use! Show reply
Great product and customer service – This review is long overdue. Their product is great, and Customer Service second to none I've come across in my years of online shopping. I purchased the rectangular Oz trampoline for my daughter, roughly 10 years ago. It's durable and has withstood Perth's heat quite well. The only thing that had to be replaced during this time were the pads,… Read more · 1
which is understandable considering it's been out in Perth's sun for many years. I would recommend Oz Trampolines to anyone considering on purchasing a trampoline. It's hard to find good quality Australian products these days, and when you get quick, friendly, painless customer service on top of that for the duration of the life of your trampoline, not just during the buying period...it's a no-brainer.
Remote service was Second to none – We decided to invest in a trampoline for Christmas for our kids to help their development. The process was simple, we live remotely and the delivery was within a week. Great service and WE all love our new 10/5 oval trampoline. Mum and dad are just as pleased with the purchase as the kids. Thanks again, very happy customer. Show reply
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thank you for your review, we take all comments on… Read more