Beautiful quality floorboards at a great price.
Excellent service from the minute we stepped in the door.
Installation was on time and exactly as discussed.
Very happy, thanks Shirley and team, we will be highly recommending you.
- Verified customer
I dont usually bother reviewing a business when theyve done a poor job but this I felt obligated. Not sure how this business has managed to have so many good reviews which is why we decided to go with them but our experience is truly one of the worst customer experiences imaginable.
Firstly, these people dont give you a free measure and quote - youve got to pay a deposit.
We told the salesperson [name removed] that our floor was damaged, showed her photos, and we said we wanted them to come out and have a look because then they can give us re...commendations. Nonetheless, [name removed] said it was all fine they will do a perfect job no matter the state of the floors. Also, she told us that it will take them 2 days to install. They told us they would send out a foreman for the initial measure and quote and we chased them for a while before a person came out (after paying the deposit). I took time off work because we were so desperate to finally get the opportunity to speak with a foreman. Unfortunately, it wasnt a foreman at all, it was a young salesmen who turned up. He didnt know what advice to give us on our floors, or what they planned to do. He told us that he would need to send a builder to look, he took photos. I expressed my disappointed at taking time off work and for waiting so long to finally see someone who we could actually have technical conversations with about what was going to be done etc. A few days later, an appointment was made with the builder. On the day, the builder changed the appointment at least 3 times and finally arrived 45mins late. He suggested our floors werent going to be good for hybrid and he recommended laminate. This was a few days before they were supposed to start work.
Dealt with Shirley and had a great experience in the showroom. OZ wood supplied and fitted flooring. The installers arrived on time to Bargo and in 10 hours had 100 square meters laid plus skirting. They done a excellent job would highly recommend the whole team could find no faults. Good job well done. Sean & Linda Bargo NSW
Good service and good quality. This is second time to choose OZ wood. Their products are the best in Australia. I also introduced oz wood to my friend and workmates.
The reviewer stated that an incentive was offered for this review
Clear pricing, professional team and overall very good experience
The salesman,Tony in the store was professional and not pushy. Installers turned up on planned date & time and finished two floors 12mm laminate floor boards installation in one and half days. They cleared all the waste of existing carpets and tiles as they install which makes us keep living on the same house during installation days.
We are VERY happy with the results and would use them again.
Clear pricing, professional team
Before giving deposit, all the cost has been explained by Tony clearly. We checked the products at their storage before installation. The project team was fast and professional. About 80 square meters floor was done in 2 days. Now our house is so beautiful with the spotted gum floor. And no odour at all!
Perfect flooring experience, would use again!
We had a fantastic experience with Shirley and her team at Oz Wood. From the minute we walked in store at Auburn, Shirley listened to our needs and without being pushy was able to recommend what would work best for our apartment. We had been to a few similar flooring/laminate stores around Auburn but we immediately noticed the high quality laminate flooring compared to what we had seen previously. We had an urgent job and needed it to be turned around within a week but she was able to organise this quickly with her team with no fuss. They came ...on-site and finished the job within the day, working efficiently and professionally. Our apartment has a few tricky edges but they were able to lay the flooring down perfectly. We would highly recommend using Ozwood for anyone who wants quality products and professional service. Thanks Shirley!
Very good work Ozwood - Thank you
Our experience with Ozwood was a bit uneasy when we had to pay the deposit right away. However Ozwood sent us their experienced installers and finished the three bedrooms and hallway, prepared our stairs for the floorboards all in one day. They worked 10 hours that first day. I say that is exceptional. The job was completed on time with minimal extra charges. We are VERY happy with the results and would use them again.
Alert: horrible cheaters. Don't get muddled
Incomplete terms. Very rude customer service. Unprofessional & DON'T explain all costs till On $1000 deposit is received, then additional charges are added one after the other. Their policy is pay now the additional cost or we Stop the workers which occurred several times. Work delayed & out of agreed time frame. Walk in robes charged by the number of shelves: imaginary figures charged. Doors trimming charges not explained. Resisted providing a RECEIPT and kept arguing to avoid providing it. Fowl language, abusive & absolutely lacking mannerism.... Very poor & appaling customer service.Walking away as you talk to them & hanging up on a conversation. Wrong calculations & inflated figures with false additional charges. Tried hard to get a cash payment and avoid receipt. Apply pressure for getting progress payment before work is done & threaten leaving the work unfinished. Failed to provide WARRANTY. Watch out for a 5-star false review after each honest 1-star review unveiling the miserable facts about this tax-free company.
- Verified customer
Extremely unprofessional and very choking when it comes to customer service
We had the worst experience with ozwood. The order was 3 months delayed and missing the timber threads for the stair cases.. they are very good until they receive the deposit and once the installers are on-site they ask for 80% of the total amount in cash before even starting and they won't let them leave the job before you transfer the balance even a cheque is not accepted.
Terrible experience with OZ wood.
I have also had a very Terrible experience from OZ Wood. ong. Now they refuse to give the deposit back.
[name removed] attitudes to customer are terrible. So much difference before and after you pay the deposit.
Please be very careful when you deal with OZ Wood.
- Verified customer
Fast n Cheap
OZ wood is extremely fast when coming to installation. We did our 2 bed room unit few weeks back, removal + installation took only 1 day. It was done properly, and the price was reasonable. Our damaged (by water surge) ones were from them too. After 4 years, the old boards were still in good condition before they were soaked.
You need to keep an eye during the process though. As their pace was so fast, there will be places/spots be overlooked. And you need to point them out and get them fixed before the tradies leave.
- Verified customer
Good workmanship and services throughout
I just had the carpet of my newly bought house replaced with timber by OZWOOD. I am very happy with the variety available for choice at the showroom, the professional measurement and quote service, and most important of all the professional and good workmanship of the timber laying team. I am happy with the final outcome. Thank you OZWOOD - Chiu Ng
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