- Verified purchase
My next straightener will be a GHD.
I have used Ozhead for about 9 years and I’m sad to say the product and the service have both gone downhill! All the straighteners I have purchased since my first review on here in September 2013 have not outlasted the warranty and have had to be replaced.
Again I purchased 2 new Red straighteners in August last year (2018) because they initially were a quality item and are half the price of a decent GHD. I was hopeful that any updated straighteners would have had the previous issues identified and resolve...d. I gave one to my daughter and one for me. I don’t use them daily, perhaps once or twice a week to fully straighten my curly hair. In December the cord connection to the straightener became faulty and stopped working. I emailed Ozhead and explained the issue and they said to return my straightener and once they had received it they would send a replacement to me.
Purchased in August 2018 at Ozhead website for A$205.00.
Excellent customer service
After contacting oz head after experiencing a problem with my straightener I was super impressed with the customer service I received from both oz head & Jacqui from Jax Hair & Beauty at Wamberal for making contact with me and providing a replacement straightener the very next day ...... Well done and thank you from one very happy customer
Purchased in December 2017.
- Verified purchase
Very good but need to go over a couple of times
Heats quick, still going strong after 12 months. I do find if i straighten and walk away it fluffs up within about 30 minutes, but after doing it a second time very quickly it then stays straight all day. Also works well, if i blow dry my hair first with a styling brush and then straighten it. I dont use the vibrate option - have never seen that it makes a difference. I like the peace of mind of a 3 year warranty.
- Verified purchase
Honest Review after 6 months use
After reading all the fabulous reviews and also being keen to support products that are Australian Owned I decided to try the OzHead straightener. For the first few weeks it was good, previously I had a GHD that lasted 10 years and I even have one of those old Wet to Straight Hair straighteners that is also still working so I was disappointed when problems occurred with my Oz Head, first the vibrate function didn't work and then completely stopped working. Credit to the company though they sent me a replacement. However now 6 months later th...e same problem has occurred. Now I'm left with the option to send the hair straightener back at my cost and wait for them to fix it. I'm not entitled to a refund despite the fact that this is the second straightener that has not lasted. While I understand this is the company policy, after two straighteners having the same problem I don't really want to get a third one...so their warranty system of 3 years does little to help me. I have since purchased a GHD and to be honest if I had my time over again I would do it again. Full credit to company though they did send me a replacement no questions but now this has become my back up straightener rather than my go to one. It may have been a bad batch of straighteners but they never confirmed if that was the case.
It didn't wow me
I've had my OZhead for ages when it came with a weird little bunny toy. I've barely touched it really.
It was being compared as being on par to GHD.
I remember not being hugely wowwed but i just went "meh " and wanted to support a local.
I have used my oz head recently. My hair has changed its quite dry/brittle and this straightener didnt really do much for me my hair went drier after usage (thermal products used as well) and didnt really stay straight (only for an hour.) Im not really sure what the vibration does but that still works and it still has never snagged so that's a plus?
Not a good straightener
Not happy with OzHead straightener. I find that it's very cheap quality and I have to go over my hair multiple times in the same spot, 20 minutes later my hair is all frizzled out, my friend tried it and also experienced the same issue. Not impressed and wouldn't recommend.
Didn't work for us
My daughter wanted an expensive hair straightener for a change from the cheaper ones we had used in the past. We decided on the OzHead after seeing the great reviews here. Unfortunately the product did not heat up adequately, and consequently did not straighten hair. I have very thin, fine hair and my daughter has medium thickness. It did not work for either of us. When I contact customer support, I was simply told to return it, at my own cost. That is not great customer service. Luckily I paid with Paypal, and so was able to claim the return s...hipping cost via Paypal's Refunded Returns service. If you are planning on buying this product, please use Paypal unless you are prepared to pay for return shipping in case you have any issues or future warranty claims.
Outstanding product and customer service
After having some issues with my much loved straightener, I emailed the customer service team regarding a repair to be kindly greeted with a friendly representative that insisted he send me a brand new straightener, free of charge. A package arrived 2 days later, with not one but 2 straighteners, mats and serums that they insisted I keep as a spare with compliments from Ozhead! I have never experienced such an exceptional level of customer service, let alone from a humble Australian company. A far superior straightener to the leading brands, Ozhead deserves worldwide recognition for its revolutionary product and outstanding customer service
Unfortunately not impressed at all
I received this straightener awhile ago and really wanted to love it after everything I've read, but unfortunately it does not do the job. I find that using this straightener takes a lot longer, the build quality is very cheap from China and I don't feel it's worth the price tag, I personally find my cheaper straightener to do a far more superior job. When I use the ozhead my hair frizzes out and feels tried out. I personally don't like it and have had girlfriends try it and aren't too keen on it either.
Heats up fast and straightens very well. It comes well packaged. The customer service is great if you have enquiry can speak to a real person on the other end. It was a little pricey but well worth the price. Came with a travel mini straightener which i didnt need as found is enough. Also came with gel to put in hair to protect from heat
Questions & Answers
I had a Muster straightener 20 years ago which I loved and replaced with a GHD when my sister took the Muster when she moved out. It was back in 2005 and GHDs were just as good (if not better) than the Muster. When the GHD died about 7 years ago, GHDs were not made the same and I have just been buying cheap ones. I am on the search for the 'holy grail' straightener that achieves results like the original Muster and GHDs. Does anyone have experience using these classic ones and can provide some feedback on what they have found available now that is similar? Thanks in advance! :)
Hi. I haven't been seen any reviews as to how this goes with curling hair. Does anyone have any feedback regarding this?
Hi. I'm thinking of purchasing your product for my daughters, ages 11 & 12. The younger one has really curly, ringlet type hair and the older one has dead straight hair. My hairdresser told me that a hair straightener should be able to straighten and curl hair. Is this correct? Thank you.
I have gone from natural curly hair to smooth straight hair and loving it, great product and so handy to have at home saves you money as you can do it at home,
Hey Anita, Yes your hairdresser is absolutely correct :-) You can curl and straighten with the OzHead straightener very easily. Kind regards.
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