Not as good as hoped
I purchased 1 of these as a friend recommended it. I've used it a number of times now and am not impressed at all so will be going back to my GHD as this is much better
My next straightener will be a GHD.
I have used Ozhead for about 9 years and I’m sad to say the product and the service have both gone downhill! All the straighteners I have purchased since my first review on here in September 2013 have not outlasted the warranty and have had to be replaced.
Again I purchased 2 new Red straighteners in August last year (2018) because they initially were a quality item and are half the price of a decent GHD. I was hopeful that any updated straighteners would have had the previous issues identified and resolved.
I gave one to my daughter and one for me. I don’t use them daily, perhaps once or twice a week to fully straighten my curly hair.
In December the cord connection to the straightener became faulty and stopped working. I emailed Ozhead and explained the issue and they said to return my straightener and once they had received it they would send a replacement to me.
I did so and they sent a replacement however after I questioned if this was at my own cost and emailing a photo of the postage receipt I got no reply and ended up paying for the postage.
Now I’m disappointed to say that the replacement they sent me also suffered the same connection issue and recently died.
I couldn’t find a contact number for Ozhead and could only get in touch with them via their contact page on the website. I got no reply. Then luckily on my receipt I found an email address that I could contact them through (I don’t have Facebook and my daughter has since given me the phone number listed on the Facebook page).
I sent an email and thankfully someone replied to it and said they would send a replacement.
I waited over a week for the replacement to come but it didn’t. I emailed Ozhead again and once again got no reply. I sent another email and asked for a contact number so I could actually speak to a real person. Finally I received a reply via email but even then I didn’t get given a contact number.
I was told that they would look into what had happened to the replacement and they’d get back to me. Once they replied they said somehow it had been missed (after all the stuffing around I was sceptical about the excuse) and it had not been sent so they would send one Express that day (it was a Friday morning). I don’t know if they sent it that day or not but I received it the following Tuesday.
When I opened the parcel I not only received a green straightener which was disappointing when the original ones I purchased were red (the colour I chose) but the box was all damaged and coming apart as well. Not sure if it was damaged stock that they gave me or one that they wouldn’t have been able to sell to a customer but the straightener looks and works okay.
I emailed them and let them know about the colour and the box but wasn’t holding my breath for a response, which I never got however I am very disappointed when I have been so loyal to Ozhead for many years and am always happy to support small business.
Can’t be bothered with anymore emailing or chasing and feeling like an inconvenience and annoyance. I desperately needed my straightener so have left it at that.
I do however hate the ugly bright green straightener (I guess some people like it) even though it works fine.
I have called it Kermit.
Purchased in August 2018 at Ozhead website for $205.00.
Excellent customer service
After contacting oz head after experiencing a problem with my straightener I was super impressed with the customer service I received from both oz head & Jacqui from Jax Hair & Beauty at Wamberal for making contact with me and providing a replacement straightener the very next day ...... Well done and thank you from one very happy customer
Purchased in December 2017.
Silky smooth hair
Great little hair straightener here I love this because it heats up in seconds and it is so great on the hair feels like heaven great budget for the price amazing.
Been using for over a year, heats up very quickly and is Australian owned. I cannot believe that this is the best hair straightner I have owned after trying a lot of different ones. My hair is very straight after using and it doesn't cause much damage. Great product!
Really good hair straighter
This hair straightener is really good. Even though you might have to re do it a couple of times it still does a great job. It heats up very quickly and it is built really well. Lasted a long time too.
Great Hair Straightener
The OzHead is a very good hair straighter, out of all the hair straightener's I have owned this one is the most capable. This thing heats up very quickly, is very smooth and leaves my hair relatively straight over night. No complex controls, very easy to use.
Very good but need to go over a couple of times
Heats quick, still going strong after 12 months. I do find if i straighten and walk away it fluffs up within about 30 minutes, but after doing it a second time very quickly it then stays straight all day. Also works well, if i blow dry my hair first with a styling brush and then straighten it. I dont use the vibrate option - have never seen that it makes a difference. I like the peace of mind of a 3 year warranty.
Honest Review after 6 months use
After reading all the fabulous reviews and also being keen to support products that are Australian Owned I decided to try the OzHead straightener. For the first few weeks it was good, previously I had a GHD that lasted 10 years and I even have one of those old Wet to Straight Hair straighteners that is also still working so I was disappointed when problems occurred with my Oz Head, first the vibrate function didn't work and then completely stopped working. Credit to the company though they sent me a replacement. However now 6 months later the same problem has occurred. Now I'm left with the option to send the hair straightener back at my cost and wait for them to fix it. I'm not entitled to a refund despite the fact that this is the second straightener that has not lasted. While I understand this is the company policy, after two straighteners having the same problem I don't really want to get a third one...so their warranty system of 3 years does little to help me. I have since purchased a GHD and to be honest if I had my time over again I would do it again. Full credit to company though they did send me a replacement no questions but now this has become my back up straightener rather than my go to one. It may have been a bad batch of straighteners but they never confirmed if that was the case.
It didn't wow me
I've had my OZhead for ages when it came with a weird little bunny toy. I've barely touched it really.
It was being compared as being on par to GHD.
I remember not being hugely wowwed but i just went "meh " and wanted to support a local.
I have used my oz head recently. My hair has changed its quite dry/brittle and this straightener didnt really do much for me my hair went drier after usage (thermal products used as well) and didnt really stay straight (only for an hour.) Im not really sure what the vibration does but that still works and it still has never snagged so that's a plus?
Not a good straightener
Not happy with OzHead straightener. I find that it's very cheap quality and I have to go over my hair multiple times in the same spot, 20 minutes later my hair is all frizzled out, my friend tried it and also experienced the same issue. Not impressed and wouldn't recommend.
Didn't work for us
My daughter wanted an expensive hair straightener for a change from the cheaper ones we had used in the past. We decided on the OzHead after seeing the great reviews here. Unfortunately the product did not heat up adequately, and consequently did not straighten hair. I have very thin, fine hair and my daughter has medium thickness. It did not work for either of us. When I contact customer support, I was simply told to return it, at my own cost. That is not great customer service. Luckily I paid with Paypal, and so was able to claim the return shipping cost via Paypal's Refunded Returns service. If you are planning on buying this product, please use Paypal unless you are prepared to pay for return shipping in case you have any issues or future warranty claims.
Hi all, got this as a gift off my boyfriend and can't fault it at all. Never has my hair been done so quickly and perfectly with such smoothness and style. Definitely recommend
Great quality straightener.
Great quality straightener and feels light in my hand, easy to of use and gives brilliant results. I bought this after reading good product on this site. I have very curly frizzy hair and am happy with the 24 hrs that my hairs stays strait.
This is amazing!
It’s very easy to use, heats up very quickly. It removes all your frizz and does not snag on your hair. It leaves you with a really professional finish. I bought one for my daughter.
Outstanding product and customer service
After having some issues with my much loved straightener, I emailed the customer service team regarding a repair to be kindly greeted with a friendly representative that insisted he send me a brand new straightener, free of charge. A package arrived 2 days later, with not one but 2 straighteners, mats and serums that they insisted I keep as a spare with compliments from Ozhead! I have never experienced such an exceptional level of customer service, let alone from a humble Australian company. A far superior straightener to the leading brands, Ozhead deserves worldwide recognition for its revolutionary product and outstanding customer service
Unfortunately not impressed at all
I received this straightener awhile ago and really wanted to love it after everything I've read, but unfortunately it does not do the job. I find that using this straightener takes a lot longer, the build quality is very cheap from China and I don't feel it's worth the price tag, I personally find my cheaper straightener to do a far more superior job. When I use the ozhead my hair frizzes out and feels tried out. I personally don't like it and have had girlfriends try it and aren't too keen on it either.
Heats up fast and straightens very well. It comes well packaged. The customer service is great if you have enquiry can speak to a real person on the other end. It was a little pricey but well worth the price. Came with a travel mini straightener which i didnt need as found is enough. Also came with gel to put in hair to protect from heat
Perfect Hair ,
I am very happy with my new hair straightener, This will be my third one but well worth the effort to have beautiful healthy hair ,Yes it is very easy to use for me as I am not great on doing hair, It heats up very quickly so waiting envoled it leaves your hair very smooth,
Works perfectly! I got mine a month ago and is still working great, I think it will last me quite a while... Heats up really quickly and makes my hair shiny and smooth!
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