Reviewer Photos & Videos
Bought a second s9 256gig. Wasn't happy with it so contacted the Team. No problems refund issued straight away and paid for return post .....Very trustworthy. Will use these guys again when I next update my phone
Samsung S8 64gb
Totally thrilled with the service, plus I got a discount at checkout, so a $300 phone came down to $270. My phone arrived less than a week after I ordered it, and with free postage and 12 month warranty, I'm impressed!
I also love the phone. My previous one was a Nokia 5, which started mucking up a year into owning it, so much so, I won't buy Nokia again.
The Samsung S8 is a joy to use. I love the smooth scrolling and the keyboard, which is much easier to use than other phones I've had. I'm enjoying the extra storage space too, because I hav...e a lot of apps, and this phone gives me the freedom to have all my apps, plus be able to store music on it, which other phones did not allow. Also, the phone was described as "average condition", and I have to say, it's pretty pristine for that condition level. So don't be put off from buying a phone in average condition, because mine is like new. I've always wanted a Samsung Galaxy, and now I have one, albeit second hand. Thanks Oz Mobile, I'm one very happy customer, and well definitely buy from you again!
THANKS from a grateful old duck
I had some troubles at first due to my own lack of knowledge. I am elderly. I found Oz Mobiles service excellent. They were very patient and helpful. Even when I accused them of ripping me off. I have since apologized . My apology was accepted with grace. They phoned me when I sent emails and said I wanted to speak to them. I think they should provide a phone number that people can call. Both men that I spoke to were helpful.
I would recommend their service. I am still learning to use my "new" phone but it does all I want and more. My daughter has bought 3 phones from them and has no problems..
Thank you OZ Mobiles
- Verified customer
This mobile seller company is the worst of all! you shouldn't trust them!
I bought just month ago and after two week the mobile start freezing and i contact the the told me i'm cover by the insurance and i send the mobile back, but they said there is crack on the mobile and asked me to pay $300 Dollard. when I refuse and ask them to fix the freezing problem they refuse and send it back to me.
I lost my $300 dollars and i lost the mobile too because it don't turn on at all now!
So please please don't trust this company!!!
Terrible customer service and a shoddy business overall. After copping attitude from a rep because I didn't want to sign up to their page to 'confirm' my purchase (they had already taken my $) my phone delivery was delayed a day... and then arrived with a flat battery and a faulty charge port - of which I sent them a video. I didn't have the time to wait around for postal exchanges due to having to head urgently O.S. and the manager refused to negotiate beyond offering a refund/return leaving me without a phone completely- even though they'd wa...sted my time and left me without a handset. I'll have to get this repaired out of my own pocket. No wonder we go to the big online platforms as at least they provide consumer leverage when stores fail to own their mistakes appropriately. Slow clap guys. Won't be back.
Love my phone
I bought an ex-Demo iPhone XS and have had it for a few days now and I’m actually so happy with my purchase. It’s like a brand new phone. Thank you oz mobiles. I will purchase from here again.
Phones aren't the way they are advertised!
Do not recommend!
I purchase an iPhone 7 from this company in Sept 2019 - started having problems with my phone crashing about 6 months later. Took the phone to the Apple store to have it inspected and maybe replaced under warranty. After internal inspection, the phone had been modified - the battery wasn't a iPhone 7 battery but a battery from a model below; the screen wasn't a genuine Apple screen and there was no water resistant barrier inside the phone.
So I would never use this company again or recommend to others!
Online store was easy to search up products. Many different types of products available to different types of budgets. Fantastic quality and great realistic price. Purchasing the product was quick and easy and delivery was quick.
I purchased an IPhone 6s from OzMobiles last week, which arrived within 2 days from time of order, amazing especially in this Covid 19 time. Of course the phone is in excellent working order, I have bought previously from OzMobiles and will continue to do so when needed. I am very happy customer.
I'm amazed at how fast it came despite COVID19 (took 3 days with express shipping, but that's because I ordered on a Sunday so it could have came even faster). But anyways, the iPad Pro I bought is great! Fully functioning, but for some reason I can't check the battery health, but the battery seems to be doing ok. Upon closer inspection, I did see a few dents, and a lot of scratches across the screen which are only noticeable under light but I'm not too icky about it. It's a fully functioning iPad Pro that was quite cheap considering its large ...amount of GB but there's a lot of downsides as I have mentioned. I'd only suggest to buy on OzMobiles if you are just looking for a nice functioning device, but don't expect a completely new device. Thank you OzMobiles.
AVERAGE - more like ex-demo!
I bought an iPhone 7 128gb that was in average condition. I received the phone today with barely any scratches or marks! So far The battery life is excellent and its better than I expected. Although It did arrive 1 day later, I have a feeling COVID-19 and Aus post had something to do with that though. I am very happy with my purchase and I will use them again! My friend had bought an ex-demo iPhone though, but it was more like good condition. I don't know if it's just pure luck though but I would recommend it.
over 1 month on i dont have my phone nor a refund, been chasing them up for 3 weeks and nothing but excuses, even through paypal its a different story as to what happened.
Charged me for the wrong amount after telling me if i cancel my order and make another one i can pick it up and they sent it instead or letting me pick it up. Even sending the phone back they claiming they cant pick up the phone that's in a 24/7 locker as they dont have access.
Said they would ship the item on the friday instead shipped it on tuesday... what was the excuse? w...
- Verified customer
Ordered a refurbished iphone7 from OzMobiles. Arrived in extra quick time. The phone was advertised as Good Condition I was pleasantly surprised on opening the box the phone was in my opinion to be in as new condition not a mark to be seen on the phone anywhere. I have now set the phone up and have been using for a few days now. The phone has performed as it should with all the functions working perfectly. I was a little apprehensive on buying a 2nd hand phone but at half the price of a new phone I thought I would give OzMobiles a go and so far I am more than happy with my purchase.
Excellent quality and customer service
This phone came within 3 days with normal delivery and it was everything that
was expected plus some. Great first phone for kids without spending a fortune. Would definitely go with OzMobile again. Thankyou
One Star is too much
bought a iPad Pro 10.5 6 days ago, it is not working properly out the box, it just randomly shut down and restart, i’ve send 5 emails to firstname.lastname@example.org to discuss about this problem and requested a refund, but no one reply’s my email, now it’s been 6 days still not responding, worst seller ever.
I ordered two iphone x for my sons for xmas in "good condition" they were perfect not a mark on them and battery at 90 %, running beautifully and could not be more happy , i ordered another iphone x for my husband again in "good "condition, its perfect.
Website easy to navigate and payment prompt, full communication throughout the postage.
Ordered regular post and it only took 4 days.
If you are sceptical or unsure please trust my review and remember that these phones come with a warranty and for a tiny bit extra you can get another 12 month warranty on top of your free one
Always a problem with this mob
I have bought 2 phones over 5 years and both times there were issues with either their payment page not accepting an expiry date even though it was current or the phone goes missing or they don't send the right extras that you pay for. I tried them 1 last time and same thing again. The card expiry is fine it is their system that is broken again. They then don't respond to my email asking them about the problem. Then on live chat they don't answer only to finally come on and say they are aware there is a problem. As I said always an issue with this mob and 3 strikes and you are out. Terrible company to deal with
Two phones ordered on 11 Dec have not arrived and it's Christmas Eve. Never again Oz mobile. Shocking customer service
Ordered 2 phones on 11th December. Still have not arrived and it's Christmas Eve. I am devastated that my kids have no main Christmas present. When chased with customer service, was told it's been sent and not their issue, and if I tried to claim back on my credit card, they would take me to court for fraud. It is now 30/11 and still not arrived. Shocking customer service, they are just not bothered !!
Questions & Answers
Order NO: 219570. You asked for verification on my visa card. I put in $334.00 as on the invoice but on my bank transaction statement it is shown as $333.97. How do I verify it any other way. ($329.00 for the iphone7 plus $5.00 shipping fee with insurance). Please explain what I need to do. Thank you Frances Teal
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