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OzMobiles
4.2 from 464 reviews

Reviews

(349)
(25)
(6)
(7)
(77)
  • Product Quality
    4.4 (52)
  • Return Claim MadeYes (4) · No (51)
  • Shipping
    4.6 (39)
  • Warranty Claim MadeYes (5) · No (50)


Tee

TeeSouthwest, VIC

  • 2 reviews

Excellent quality and customer service

published

This phone came within 3 days with normal delivery and it was everything that
was expected plus some. Great first phone for kids without spending a fortune. Would definitely go with OzMobile again. Thankyou

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

Alan L.

Alan L.Sydney, NSW

One Star is too much

published

bought a iPad Pro 10.5 6 days ago, it is not working properly out the box, it just randomly shut down and restart, i’ve send 5 emails to support@ozmobile.com.au to discuss about this problem and requested a refund, but no one reply’s my email, now it’s been 6 days still not responding, worst seller ever.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad Pro (2nd Generation)
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

jackie

jackietasmania

  • 4 reviews

perfect

published

I ordered two iphone x for my sons for xmas in "good condition" they were perfect not a mark on them and battery at 90 %, running beautifully and could not be more happy , i ordered another iphone x for my husband again in "good "condition, its perfect.
Website easy to navigate and payment prompt, full communication throughout the postage.
Ordered regular post and it only took 4 days.
If you are sceptical or unsure please trust my review and remember that these phones come with a warranty and for a tiny bit extra you can get another 12 month warranty on top of your free one

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X 64GB
See all answers
BIG BAD BILLO

BIG BAD BILLOSouth East Queensland, QLD

  • 8 reviews

Always a problem with this mob

published

I have bought 2 phones over 5 years and both times there were issues with either their payment page not accepting an expiry date even though it was current or the phone goes missing or they don't send the right extras that you pay for. I tried them 1 last time and same thing again. The card expiry is fine it is their system that is broken again. They then don't respond to my email asking them about the problem. Then on live chat they don't answer only to finally come on and say they are aware there is a problem. As I said always an issue with this mob and 3 strikes and you are out. Terrible company to deal with

Return Claim MadeNo
Warranty Claim MadeNo
3 comments
OzMobiles
OzMobiles C.OzMobiles
BIG BAD BILLO
BIG BAD BILLO
OzMobiles
OzMobiles C.OzMobiles

Caroline W.

Caroline W.Hunter Region, NSW

Two phones ordered on 11 Dec have not arrived and it's Christmas Eve. Never again Oz mobile. Shocking customer service

published

Ordered 2 phones on 11th December. Still have not arrived and it's Christmas Eve. I am devastated that my kids have no main Christmas present. When chased with customer service, was told it's been sent and not their issue, and if I tried to claim back on my credit card, they would take me to court for fraud. It is now 30/11 and still not arrived. Shocking customer service, they are just not bothered !!

1 comment
Caroline W.
Caroline W.

Khan

KhanSydney, NSW

Absolute scam

published

Wastage of money. I order ex demo and got scratched and bumped phone in the worst imaginable condition. On sending it back I was welcomed with the worst customer service ever.Never recommending it to anyone

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPhone XS 256GB
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

Great Buy

published

I love my new phone and am so happy with the range available to choose from on the website.
I found the ordering price and delivery of my Galaxy s9 ex demo excellent

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

Debbie

DebbieCentral West, NSW

Great phone!!

published

Brought a Samsung 9+ in 'average' condition. It's way better than average in my opinion, a small screen scratch and that was about it. The price was good, delivery quick and the process easy and stress free. Only one complaint, and that is that the charger/lead supplied charges slowly not quick charge like an original would.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S9+
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

Happy

HappyWide Bay-Burnett, QLD

Great Company!!! Very easy to use!!!!

published

I ordered an iPhone XR. Ordering was super easy, good price. I got Exactly what I ordered in perfect condition & was very fast delivery. AAA+++
I will be using this Company again!

Product Quality
Shipping
Return Claim MadeNo
Product PurchasedApple iPhone XR 128GB
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

One of the websites I trust the most

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 Plus 128GB
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

Tracey M.

Tracey M.Greater Melbourne (Metropolitan), VIC

Excellent phone and service

published

The filters were super easy to navigate, there was a range of quality of the phone I was aftwr which was great. The phone I chose was in excellent quality and delivered really quickly. Will definately use again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

Janice

JaniceIllawarra, NSW

Happy Customer

published

I purchased an XS Max ex-demo. from OzMobiles at a very reasonable price and was very happy with my purchase. The iPhone arrived promptly in excellent condition and with a warranty. I would certainly purchase from them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XS Max 512GB
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

great iphone prices

published

ozmobile has great iphone prices and great service, this is the third time i have purchase an iphone would always recommend them due to price and service also the condition of the all the phones are like new thanks again ozmobile

Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 32GB
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

trish

trishVictoria

not happy

published

Got a iphone in june for a gift problem is its faulty battery going down quick .Plus making really strange noises when receiving messages or a call have sent email with order number twice and have had no reply.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7

Plugger

PluggerPerth, WA

  • 4 reviews

Great value and nice easy process

published

Needed a phone for work. I ordered an iPhone XS Max ex-demo. The phone could of passed as a new one. Was a quick and pain free purchase, also noted that company is in Australia. Also what swayed me was the fact that a warranty is given. Cheers

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XS Max 256GB
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles
JAZ

JAZHobart, TAS

  • 2 reviews

Great service, cheap phone in expected condition

published

when the phone disappeared in auspost tracking system for over a week, (due to me incorrectly addressing it) ozmobile were really fast and helpful. the phone was a good condition phone and it works and looks great. A couple of very slight small scratches on the screen as expected for good condition. Excellent price

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 32GB
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

Sassy2

Sassy2Greater Melbourne (Outer), VIC

  • 3 reviews

Exactly as described

published

I was looking for a new work phone but didnt want to spend so much, even though it was listed as ex demo this is a brand new phone, quick and easy delivery
Great company to buy from definitely will be buying again from this great Aussie business. Its so refreshing to buy from a company that really is in Australia not the ones pretending to be

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 256GB
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

Saltcastle

SaltcastleSydney, NSW

  • 12 reviews
  • Verified customer

Quite a surprise

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 3a XL
See all answers
1 comment
OzMobiles
OzMobiles C.OzMobiles

sarniarose

sarniarose

  • 3 reviews

2 Mobiles bought separately - Great Service

published

I recently used Oz Mobiles to buy an iPhone 6 for my husband after I was so pleased with a previous purchase of an iPhone 8 for myself. Both times great service, good delivery (for a rural address) and quality of phones very good for price and condition. Would certainly recommend.

Product Quality
Shipping
Product PurchasedApple iPhone 6 16GB
1 comment
OzMobiles
OzMobiles C.OzMobiles

Alex

AlexSydney, NSW

Worst experience ever!

published

Worst experience ever. Paid for new Iphone 11pro which was supposed to be a birthday present and OZMobiles ruined it. I got nothing - two mails with different tests and after I provided all info - they told me that they can't reach me! No one called and after more than a week they offered a refund in 5-10 days! Never will recommend them! Absolutely unreliable service - first time in my practice. Very disappointed.

Product Quality
Shipping
Product PurchasedApple iPhone 11 Pro 256GB

Page 1 of 24

Questions & Answers

Amawin D.

Amawin D.asked

Is this real? I'm really worried if it's not because these phones have a really good sell price. I also have another 2 more questions, do ex-demo phones have scratches and how long do these discounts last for?

2 answers
jackie
jackie

yes its real, my phones were perfect with no scratches and defects and they were brought in the "GOOD" condition. I would suspect ex demo would be immaculate, and as for the discount prices im pretty sure they are this price all the time. You wont be dissapointed

OzMobiles
OzMobiles C.OzMobiles

Hi Amawin,

Thanks for your question! We are certainly real and we hope our thousands of reviews will help to alleviate your concerns. We are a 100% Australian-owned and operated business based in Melbourne. We started selling phones in 2011 and have been going strong ever since. If you have any concerns you can chat with our support team using the LiveChat function on our website during business hours or contact us via email at info@ozmobiles.com.au. You can read more reviews for our service on our TrustPilot page here: https://www.trustpilot.com/review/ozmobiles.com.au.

Regards,

The OzMobiles Team


dewick dongal

dewick dongalasked

since ex demo models are generally charging non-stop do they have worse battery life that usual phones (looking at ex demo iPhone X 256gb)

No answers

Heather B.

Heather B.asked

I received my iphone 8 plus yesterday. There is no sound when it rings. I have checked the ‘do not disturb’. The volume button is on full, but no sound. The button on the left side is on sound. What else do I need to do to fix this?
Heather

1 answer
jackie
jackie

flight mode?
check the little on button on the side?


Get an answer from our members and OzMobiles representatives

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