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- Verified customer
Please read this before paying money
I saw a mobile phone advertised in Facebook on Sat 29 January 2021.
I contacted the ‘advertiser’ via Facebook Messenger and I was forwarded to [Name Removed] the marketing manager of OzMobiles.
He asked me to forward all my details so the phone could be forwarded by DHL within 24 hours of confirming deposit, I did as requested.
I deposited $1,350.00 direct to OzMobiles account on Sunday 30 January 2021. I emailed a receipt direct to OzMobiles. It all seemed legitimate.
On Thursday 4 February I contacted them via Messenger querying if everythin...
Couldn’t be happier!!
I purchased 1 x iPhone 11 Pro (ex demo)
And I 1 x iPhone XR (ex demo)
These phones came so quickly I was impressed by the postage as well as the packaging.
Both phones came boxed like new, with accessories and as an ex demo they were flawless like a brand new phone!
I’ve now had the phones for 3 months and I can not faulter either one of the phones.
The checkout process was easy and secure and to save money and have like new phones I’m absolutely ecstatic!
I shall be buying my 3rd one soon for work I am so impressed
I first purchased a iPhone from another what I thought was a reputable online retailer,( I won’t mention any names, but it rhymes with DICK SMITH) Long story.....Never again,
I searched and found OzMobiles and decided to purchase there.... best purchase ever, easy website to navigate and purchase, freight was lightning fast, product as described, impressed how professional they are, would not hesitate to purchase at OzMobiles again and will recommend to anyone looking for a phone.
Keep up the good work OzMobiles, wish there were more retailers like you!
Was worried after reading reviews but very happy so far
Ordered an Iphone 11PRO but became quite worried after reading many negative reviews. However, all great so far. Phone shipped within 24 hours and free express post arrived a day later. Phone sold as Demo is in great shape, almost no visible marks and 86% battery left. This is very much within my expectations.
I Have Ordered Ipad. I Haven't Received The Ipad Yet. I Have Sent Many Emails To Oz Mobiles, but No Response. Horrible.
I have ordered ipad. Its has been more than 10 days now. I haven't received the ipad yet. I have contacted Australia post and they advised me that the parcel got lost. I sent many emails to oz mobiles regarding this, but no response. They don't have any contact no. Horrible.
Delivered a faulty phone. My son was crushed at Christmas. Tried calling, emailed, only to get a response day or too later. In the meantime I took phone to apple who replaced it. Now I am not getting refunded by Oz Mobiles. So very very disappointing. Never again through these guys despite relatively good service on previous purchases. LOST CUSTOMER!!!!!!!!!!
Perfect, all the way.
Sited as a digital immigrant, l confess to having issues purchasing accessories for my S10+ that l bought from your store without a hitch. Very happy with my ex-demo model and price, could easily pass for a new phone. I have received my products at lightning speed from Melb to Cairns in two days. The fact that there is free shipping, 12 months warranty, and a fair and just price for the phone, excellent customer service, is the reason l purchased the phone. I relied on their honesty and integrity which back their products and services which l...have found to be true. Just missed out by one day on the extra 12 month warranty ($37.00) that was being promoted on top of the standard 12 month warranty, was very disappointed but at least l have 12 months, not six like other wholesalers. A little peed that l was not able to order and receive a standard black S10+ sleeve accessory after ordering the incorrect size but was delighted to hear a refund would be put in place immediately. I declined the refund and accepted a right fit but an out of sorts colour as l want my phone to remain in pristine condition. All in all, l have been completely satisfied with my phone and services received that have been somewhat out of the box. I trust these guys and still dealing with them for accessories but wish they could employ someone to fit accessories, such as tempard glass screen protectors etc. Thanks to the guys in customer services for responding, honestly and promptly to my never ending inquiries. With Oz mobiles integrity to follow up and back their statements, they will keep me as a happy customer and come back for my next phone too! Thanks OZ MOBILES.
2 out of 3 fails & no number to call!
Ordered phones 3times. 1st-amazing. 2nd-didn’t work. Had to return&wait for replacement. 1 week no phone. 3rd-phone comes logged into someone else’s account&I can’t use it&site no phone number to call!
Oz Mobiles your HAVE MY VOTE !!!
I have bought several phones / iPad from OzMobile GREAT all-round; from a very quick delivery to the quality of product, as described and the $$$. NO complaints from me. YOU WILL SEE ME AGAIN.
Bought a second s9 256gig. Wasn't happy with it so contacted the Team. No problems refund issued straight away and paid for return post .....Very trustworthy. Will use these guys again when I next update my phone
Samsung S8 64gb
Totally thrilled with the service, plus I got a discount at checkout, so a $300 phone came down to $270. My phone arrived less than a week after I ordered it, and with free postage and 12 month warranty, I'm impressed!
I also love the phone. My previous one was a Nokia 5, which started mucking up a year into owning it, so much so, I won't buy Nokia again.
The Samsung S8 is a joy to use. I love the smooth scrolling and the keyboard, which is much easier to use than other phones I've had. I'm enjoying the extra storage space too, because I hav...e a lot of apps, and this phone gives me the freedom to have all my apps, plus be able to store music on it, which other phones did not allow. Also, the phone was described as "average condition", and I have to say, it's pretty pristine for that condition level. So don't be put off from buying a phone in average condition, because mine is like new. I've always wanted a Samsung Galaxy, and now I have one, albeit second hand. Thanks Oz Mobile, I'm one very happy customer, and well definitely buy from you again!
THANKS from a grateful old duck
I had some troubles at first due to my own lack of knowledge. I am elderly. I found Oz Mobiles service excellent. They were very patient and helpful. Even when I accused them of ripping me off. I have since apologized . My apology was accepted with grace. They phoned me when I sent emails and said I wanted to speak to them. I think they should provide a phone number that people can call. Both men that I spoke to were helpful.
I would recommend their service. I am still learning to use my "new" phone but it does all I want and more. My daughter has bought 3 phones from them and has no problems..
Thank you OZ Mobiles
- Verified customer
This mobile seller company is the worst of all! you shouldn't trust them!
I bought just month ago and after two week the mobile start freezing and i contact the the told me i'm cover by the insurance and i send the mobile back, but they said there is crack on the mobile and asked me to pay $300 Dollard. when I refuse and ask them to fix the freezing problem they refuse and send it back to me.
I lost my $300 dollars and i lost the mobile too because it don't turn on at all now!
So please please don't trust this company!!!
Terrible customer service and a shoddy business overall. After copping attitude from a rep because I didn't want to sign up to their page to 'confirm' my purchase (they had already taken my $) my phone delivery was delayed a day... and then arrived with a flat battery and a faulty charge port - of which I sent them a video. I didn't have the time to wait around for postal exchanges due to having to head urgently O.S. and the manager refused to negotiate beyond offering a refund/return leaving me without a phone completely- even though they'd wa...sted my time and left me without a handset. I'll have to get this repaired out of my own pocket. No wonder we go to the big online platforms as at least they provide consumer leverage when stores fail to own their mistakes appropriately. Slow clap guys. Won't be back.
Love my phone
I bought an ex-Demo iPhone XS and have had it for a few days now and I’m actually so happy with my purchase. It’s like a brand new phone. Thank you oz mobiles. I will purchase from here again.
Phones aren't the way they are advertised!
Do not recommend!
I purchase an iPhone 7 from this company in Sept 2019 - started having problems with my phone crashing about 6 months later. Took the phone to the Apple store to have it inspected and maybe replaced under warranty. After internal inspection, the phone had been modified - the battery wasn't a iPhone 7 battery but a battery from a model below; the screen wasn't a genuine Apple screen and there was no water resistant barrier inside the phone.
So I would never use this company again or recommend to others!
Online store was easy to search up products. Many different types of products available to different types of budgets. Fantastic quality and great realistic price. Purchasing the product was quick and easy and delivery was quick.
I purchased an IPhone 6s from OzMobiles last week, which arrived within 2 days from time of order, amazing especially in this Covid 19 time. Of course the phone is in excellent working order, I have bought previously from OzMobiles and will continue to do so when needed. I am very happy customer.
I'm amazed at how fast it came despite COVID19 (took 3 days with express shipping, but that's because I ordered on a Sunday so it could have came even faster). But anyways, the iPad Pro I bought is great! Fully functioning, but for some reason I can't check the battery health, but the battery seems to be doing ok. Upon closer inspection, I did see a few dents, and a lot of scratches across the screen which are only noticeable under light but I'm not too icky about it. It's a fully functioning iPad Pro that was quite cheap considering its large ...amount of GB but there's a lot of downsides as I have mentioned. I'd only suggest to buy on OzMobiles if you are just looking for a nice functioning device, but don't expect a completely new device. Thank you OzMobiles.
AVERAGE - more like ex-demo!
I bought an iPhone 7 128gb that was in average condition. I received the phone today with barely any scratches or marks! So far The battery life is excellent and its better than I expected. Although It did arrive 1 day later, I have a feeling COVID-19 and Aus post had something to do with that though. I am very happy with my purchase and I will use them again! My friend had bought an ex-demo iPhone though, but it was more like good condition. I don't know if it's just pure luck though but I would recommend it.
Questions & Answers
I've been looking at some of the items you have for sale and I'm interested in making a purchase but concerned about sending money online especially when it is large amounts (or at least large to me). I'm not intending to offend but what assurances can OzMobile give me of their legitimacy. Do you have a Brisbane based representative? Am I able to speak to a salesperson directly not a call centre? Thanks
I have bought several iPhones & an iPad from OzMobiles : they are Legitimate, excellent service , very quick post and I personally have never had a problem in Amy way with them or their products. YOU MAKE UPYOUR OWN MIND. SteveF
Thanks for the information, I'll also give them an opportunity to reply, it's unfortunate that some groups have made it difficult for the good operators.
They are a legitimate company. Their lack of direct phone contact has been a problem for me in the past... BUT they are a totally real, above-board company. I've purchased from them several times. They're a small business based in Melbourne, though, so I doubt they have a Brisbane-based rep available.
Does the 12 month warranty for the iphone 8 also cover the battery life ?
I don't know - you will have to ask Oz Mobiles; However I have bought several phones , iPad from them over the years and have NEVER had any warranty claim for anything. My 2 x iPhone 5 are still working well and charging up and holding several years later(these ar our spare phones) They stand by their 'products'
Order NO: 219570. You asked for verification on my visa card. I put in $334.00 as on the invoice but on my bank transaction statement it is shown as $333.97. How do I verify it any other way. ($329.00 for the iphone7 plus $5.00 shipping fee with insurance). Please explain what I need to do. Thank you Frances Teal
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