1,175 reviews
Always great to deal with these people. Always great to deal with these people. This is my fourth phone from them. I had a minor problem with one that was immediately addressed, phone replaced, postage paid both ways. Why would anyone buy a brand new mobile whilst such an organisation exists! This is my fourth phone from them. I had a minor… Read more · 1
problem with one that was immediately addressed, phone replaced, postage paid both ways. Why would anyone buy a brand new mobile whilst such an organisation exists!
I purchased a refurbished iPhone 14 from Ozmobiles. I chose the exceptional condition and I was not disappointed. It arrived very quickly and well packaged, it was in almost new condition with no marks or scratches anywhere and 100% battery health. Iv been using it for about a month now and iv had no issues with it, the battery is still above 40% at the end of most days. I will definitely use Ozmobiles again when I’m ready to upgrade. Show details · 1
After the purchase of two refurbished iPhones and one iPad I never had any problems with the units. After I had selected the incorrect storage capacity of the iPad, I was able to return the Pad free of charge and postage, without any questions asked. The prices of all the refurbished devices of OzMobiles seem to be very competitive. The OzMobile service is instant and outstanding. Show details · 1
Reviews with attachments
Trust worthy, amazing service, it's really above expectation. Very responsive. I live in Qld but opted a pick up instead of shipping the iphone, they have arranged it quickly for me since the phone that I ordered is for my son and badly needs it. Excellent service. Good choice of place to buy phones. Phone's good as new. Surely will purchase here again. Show details · 1
The phone itself is great, and the Ozmobiles is completely trustworthy, the phone is wonderful. I highly recommend Ozmobiles. Apart from this there is a issue of visible scratch that shouldn’t be there and doesn’t meet the ex demo criteria. I was also disappointed with the battery; it’s only 83%, is less than I expected and already 411 cycles have been done. Show details · 1
Amazing price Amazing phone conditions Screen covers all put on so well perfectly 15 years of not a problem even if I had a problem I think thay would fix fast I wouldn't go elsewhere. I got a new phone 15 years ago it didn't last a year and testra was not one bit of help so I started with Ozmobiles ill allways stay with oz, my daughter has had… Read more · 1
iPhone 7 then 10x then I forgot the other she dose have a iPhone 16 from Ozmobiles was some much better to buy there then from telstra no help at telsta and Ozmobiles all help and just generally nice team all round. My daughter is roughly with phones and she has never had any troubles as I haven't ither, I do still have a Samsung 8 from 8 9 years im still useing it fine still. I really like Ozmobiles at 5pm new stock comes so its allways good to look at 5pm
Have purchased iPhones from Ozmobiles for myself and my husband in the last few years. Phones have always been in perfect condition and working order except for my last purchase. I bought an iPhone 16 pro which ended with a hardware issue. I completed their online warranty claim and not too long after received an email asking me to return the… Read more · 1
phone. Within days Ozmobiles sent me a replacement iPhone 16 pro with a screen protector as I had one on the faulty phone. So I’m happy with the service and prompt replacement I received and would purchase from this business again.
Best buy so far, i’ll surely order again next time. Show reply
- +4
I ordered an iphone 13 pro, 512gb in gold color and in an exceptional condition last 25th of June 2025. It was delivered today on the 2nd of July, 2025 in Western Australia as I didn't get the express delivery. It's only been a few hours since I checked and use the product, so far so good. The phone has barely any marks, it's looks just as new.… Read more · 2
I'm quite happy with that. The phone arrived with a 100% battery which is really great! I'm happy with my purchase. If I bump into some issues in the future (hopefully not) I'll surely update. For now I'm satisfied with the product! ❤️
This is my second iPhone purchase from Oz Mobiles and another great experience. I bought a refurbished iPhone X +5 years ago and it is still in great condition - I only upgraded to an iPhone 13 Pro for work reasons. Phone quality is always top notch, quick delivery, and I love that the phone always comes with warranty, which I’ve never had to use. Highly recommend Oz Mobiles! Show details · 1
I received my item in excellent condition as it implied on the website, and the shipping was very prompt! Show details · 1
- +3
A manager from the service and warranty department has done nothing but renege and change the goal posts on the warranty issue I have with my fold phone. I have followed all the steps he sent me i.e. sending screenshots video's and other evidence that the device is faulty. He was happy to provide a credit to purchase a new phone through them as I… Read more
use this phone for work and then freight the faulty device back. All this as per his email's and advice however once taken up on that (the manager) has renege and blatantly lied saying he never said that etc. Even though it is in email and I have sent them back to him. I have learnt my lesson here and I'm urging other to also think about purchasing elsewhere.
It's also unfortunate that ozmobile continue's to renege and refuse to honor the managers word in an attempt to get out of replacing the failed item
I strongly recommend not conducting business while they promote this sort of conduct.
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Will not be purchasing another item from oz mobile as I received iPhone 14 Plus for my sons birthday have had it on charge for over half a hour and still only have 9% so battery seems to be need to be replaced not happy paid $900 for a phone that’s useless to my son now for his birthday Show details
Hi Kaine, We’re very sorry to hear about the trouble… Read more
On 24 August 2025, I purchased an iPhone 12 (128GB) from OzMobiles, along with an iShield Crystal Palace Clear Case and a screen protector. The order, sent express, arrived on 27 August 2025. The case was advertised as providing “advanced shock protection” and “unbeatable defense against everyday hazards.” Yet within days, my phone slipped from… Read more
waist height, a very ordinary accident, and the back glass completely shattered while inside the case. By comparison, I had owned an iPhone 11 for four years, dropped it many times, and it never sustained this kind of damage. In my view, either the case failed to deliver the advertised protection, or the phone itself was not of acceptable quality.
When I contacted OzMobiles, customer service was dismissive and patronising. I was told “no vendor would” help in this situation and that their refusal was “their last message.” This response ignored my rights under Australian Consumer Law, which requires products to be as described, of acceptable quality, and fit for purpose.
Because my concerns were dismissed, I went to the Apple Store (Booragoon, WA) on 6 September 2025 to have the phone assessed. Apple issued me with a written report. Their findings were that: - The device contained third-party modifications, - Incorrect security screws were present, - The dock connector had signs of modification, and - Apple therefore declined to service/fix the phone. (See attached report).
This is troubling because OzMobiles’ website states that its refurbished iPhone 12 devices contain “only genuine manufacturer parts” and undergo a “72-point Phonecheck test to ensure 100% quality and peace of mind.” Apple’s inspection suggests the device I received did not meet those standards.
I also noted that OzMobiles advertises the iShield case using what appears to be an OtterBox image, even though the product sold is a different brand. This is misleading to consumers.
Overall, my experience has been disappointing. The case did not provide the protection claimed, the phone showed evidence of third-party modifications, and customer service was unwilling to meaningfully engage about the misleading advertising of the case, Im awaiting communication regarding the third party modifications. As if I had known these issues prior to purchase, I wouldnt have purchased this device. when I raised these issues. I will update as this matter unfolds.
Hi Teneille Williams, Thank you for taking the time to… Read more (+2 replies)
Latest follow-ups
I bought a phone from Ozmobiles a year or so ago, with fingers crossed. It's been an amazingly good deal. So much so that when my wife needed a new phone I didn't hesitate to go straight to Ozmobiles again. And again, we're really happy with the purchase. Phone as new at a fraction of the price. Thanks Ozmobiles Show details · 1
Follow-up · Battery life in both phones is great. The galaxy S23 camera is typical of a flagship Samsung, bright, clear, easy to use. Both phones are seriously as new. There's a slight blemish on the back of the Samsung case but that is well tucked away and hidden by the wallet cover we like to use. You'd need a very close scrutiny to find it, even without the cover and the cover hides it completely. Very happy with our purchases. Thanks Ozmobiles Team!
OzMobiles has always gone above and beyond with their products and their customer service. The minor issues I’ve had have been addressed and corrected immediately. Their products are a great way to save money and the planet! 10/10 Show reply
Follow-up · Issues were battery life. I originally purchased an iPhone 13 Pro Max and exchanged it for another as the battery wasn’t very good however the new one wasn’t much better so I exchanged that one for an iPhone 14 Pro Max and the battery is so much better. I think that’s just the risk you run with older models but I’m happy with where I landed!
I bought a Samsung S25 Ultra, the pricing was great, the phone was exactly as described, it arrived promptly and it was very well packaged. I took the option of having a screen protector fitted by them too. I would recommend Ozmobiles to family and friends. Show details · 1
Follow-up · I am still very happy with the phone. All the cameras work properly, the battery life is very good after all day being used including a 3 hr phone call and battery is still at 55%. The screen protector is still like new.
Positive reviews
Thankyou Oz Mobiles! We received an excellent condition iPhone 14 with speedy, safe delivery and were kept informed of tracking the package. We were not disappointed and will consider Oz Mobile for our future needs. Show details · 1
Extremely happy with my new phone. It was in perfect condition and works absolutely fine. I was very pleased that the battery life was 97% Shipping was prompt with constant updates. I will definitely be recommending OzMobiles Show details · 1
Could not get any easier than buying a mobile phone from OzMobiles in the comfort of your home online.Easy process great value and great assortment of phones to choose from.Will definately buy again from these guys in the future. Show details · 1
Negative reviews
The buying process was easy and delivery was quick, however the phone didn't work properly the finger print reader didn't work and the face recognition was very iffy, only worked %30 of the time. After already setting the phone up and transferring my data i decided not to return it but put up with the faults and they gave me a partial refund.… Read more
About a quarter of what I paid. Months later, still in the warranty period, the screen stopped working and responding and the phone was basically no good. Can only contact Oz phones on line, they don't answer the phone!! They offered for me to send the phone back to them while they fixed it. Meaning i would not have a phone at all for whatever period of time as they didn't disclose how long. And if it wasn't fixable they would send me another one...... keeping my old phone with all my data on it and unable to transfer it across. Not happy, I would never buy from them again, the phone was never in pristine condition which is what I paid for and should never have kept it in the first place when there were issues up front. Almost $1200 for a phone that lasted not quite 11 months. Never again. Waste of money
Thank you for sharing your experience. We are sorry to… Read more
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I purchased an iPhone 13 Pro. It arrived in perfect condition. I placed it in a double sided case. After 12 days the phone would no longer charge. I carefully packaged it and returned it for a replacement. I've just received an email stating that the phone was cracked and therefore the warranty is void. This review is to warn customers to… Read more
photograph the phone before returning it. I mailed a pristine phone to them, absolutely no cracks. I'm assuming they didn't have a replacement so just cracked my phone so they didn't need to replace it.
Hi Sandra, we have not had a cracked return from anyone… Read more (+1 reply)
Received a phone with a chunk out of the glass requested a return it took them nearly 3 weeks of empty promises and ridiculous offers of pitiful credit to promise a new device would reach my 9 year old before Xmas , I ordered initially early November, to receive a generic text on 17/12 at 2pm that said here have a $30 we can’t send you a… Read more
compatible device but feel free to find another device on our website . REPULSIVE . Did the upstart rude dismissive [Content Removed] who dealt with me think he was hurting me? No champ you were picking on a 9 year old. Also so you get how small and insignificant you are I purchased a beautiful device from another company had it in perfect condition in 3 days. Oz mobiles shame on you . As a long time customer who only ever had praise for your company I will now be telling anyone who will listen to stay away from your company at all costs
Hi Stephanie, we are sorry that you had a bad… Read more
Recent reviews
I had a webchat first to check what refurbished phones were available and that helped me choose the right phone for me. Ordering was easy and delivery was prompt. I am very happy with my refurbished phone. Show details · 1
Reliable and what you see is what you pay and what turns up in the post... Many purchases for almost a decade whenever the family or myself upgrade mobile devices! Show details · 1
OzMobiles is always a dependable online store - easy to navigate and purchases arrive in good time and packaged safely. Great to be able to trust that what you receive is exactly what you ordered. Show details · 1
I have now bought 4 Samsung Mobiles and found OzMobiles service to be outstanding every time. On one occasion, after 9 months, a phone started to play up. The return process and final outcome were amazing. The phone was replaced and I am happy to report it is perfect. Thank you Show details · 1
I recently bought a refurbished iPhone from ozmobiles. I nearly didn’t bother, having had a disappointing experience with reebelo-a different company also selling refurbished tech-a few years ago, but I took the risk and I’m glad that I did. This looked and felt like a new phone at a third of its new price. The phone was beautifully packed,… Read more · 1
immaculately detailed and wonder of wonders arrived charged and ready to go. I highly recommend Ozmobiles,if you’re in the market for a good looking piece of kit at a great price. I’ll definitely use them from now on. Well done to this Aussie company
I've been really impressed by OzMobile™, not only the ease of purchasing the iphone model and type I wanted but also the quality of communications, delivery and service. The iphone I received was indistinguishable from new, flawless presentation and 100% battery. Show details · 1
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Hi Kieren, We're sorry that the phone is faulty. As… Read more (+1 reply)