1,190 reviews
AI reviews summary
The overall sentiment for OzMobiles is highly positive, with most customers praising the company for providing high-quality refurbished devices that look and function like new. Users frequently highlight the ease of the online purchasing process, competitive pricing compared to new retail models, and rapid delivery across Australia. While the majority of experiences are seamless, a significant segment of negative feedback centres on contentious warranty claims and disputes over the condition of returned items.
Pros
- Accurate Product Descriptions: Devices typically arrive in the condition specified, with many "Exceptional" or "Ex-Demo" units reported as indistinguishable from brand new.
- Battery Health: Multiple users report receiving phones with 100% or very high battery health, exceeding expectations for refurbished hardware.
- Efficient Shipping: Delivery is consistently described as fast and reliable, often arriving within 48 hours with clear tracking communication.
- In-Person Service: Customers who visited the physical location frequently commend staff (specifically naming "Junior") for helpful, friendly, and efficient service.
Cons
- Warranty Disputes: A recurring and serious complaint involves the company denying warranty claims by alleging "external damage" or "third-party modifications" that users claim were not present.
- Return Logistics Issues: Some users reported that phones sent back for repair were allegedly damaged during transit or in the workshop, leading to voided warranties and no refund.
- Communication Gaps: While automated updates are good, several users noted difficulty reaching a person via phone, with some reporting delays of several days for email responses during disputes.
- Review Manipulation Allegations: Multiple negative reviews claim the company offered replacements or refunds only on the condition that the customer deleted their negative feedback.
Verdict
OzMobiles is a reliable choice for consumers seeking high-quality refurbished tech at significant discounts, backed by a high volume of repeat customers. However, potential buyers should document their device's condition with photos upon arrival and before any returns, as a small but vocal minority of users face significant hurdles when attempting to claim warranty repairs.
SCAM........I bought a refurbished Iphone AND PAID FOR NEW BATTERY from OZ Mobiles. The iphone indicates 100% charge as a new battery should. I tested the iphone battery charge via software using my computer. The test results indicate the battery had been through 666 cycles over 4.5 years and could only 80% charge be reached, Further test results… Read more
show the TRUE CONDITION of the battery had been altered by software. Appears to be a general practice by OZ mobiles reading other reviews and comments.
Absolutely disgusting company to deal with, purchased an iPhone 12 with battery replacement, 1 day the rear camera and cover stated to crack now screen has started to lift due to faulty battery bulging and sub standard refurb. Disgusting slow customer service and wont cover under warranty even with extended warranty without additional payment, they should be reported to the ACA Show details
Purchased a refurbished s25 ultra 10/5/26 the camera did not work properly (would not focus and was making cracking noise) sent the phone back to ozmobiles straight away as per instructions. It is now 13/6/25 and I'm still waiting on $1,315.90 refund! After sales service is appalling i would not recommend Show details
Hi there, all returns are processed in 3-5 business… Read more (+2 replies)
Reviews with attachments
The phone itself is great, and the Ozmobiles is completely trustworthy, the phone is wonderful. I highly recommend Ozmobiles. Apart from this there is a issue of visible scratch that shouldn’t be there and doesn’t meet the ex demo criteria. I was also disappointed with the battery; it’s only 83%, is less than I expected and already 411 cycles have been done. Show details · 1
Trust worthy, amazing service, it's really above expectation. Very responsive. I live in Qld but opted a pick up instead of shipping the iphone, they have arranged it quickly for me since the phone that I ordered is for my son and badly needs it. Excellent service. Good choice of place to buy phones. Phone's good as new. Surely will purchase here again. Show details · 1
Amazing price Amazing phone conditions Screen covers all put on so well perfectly 15 years of not a problem even if I had a problem I think thay would fix fast I wouldn't go elsewhere. I got a new phone 15 years ago it didn't last a year and testra was not one bit of help so I started with Ozmobiles ill allways stay with oz, my daughter has had… Read more · 1
iPhone 7 then 10x then I forgot the other she dose have a iPhone 16 from Ozmobiles was some much better to buy there then from telstra no help at telsta and Ozmobiles all help and just generally nice team all round. My daughter is roughly with phones and she has never had any troubles as I haven't ither, I do still have a Samsung 8 from 8 9 years im still useing it fine still. I really like Ozmobiles at 5pm new stock comes so its allways good to look at 5pm
Have purchased iPhones from Ozmobiles for myself and my husband in the last few years. Phones have always been in perfect condition and working order except for my last purchase. I bought an iPhone 16 pro which ended with a hardware issue. I completed their online warranty claim and not too long after received an email asking me to return the… Read more · 1
phone. Within days Ozmobiles sent me a replacement iPhone 16 pro with a screen protector as I had one on the faulty phone. So I’m happy with the service and prompt replacement I received and would purchase from this business again.
Best buy so far, i’ll surely order again next time. Show reply
- +4
I ordered an iphone 13 pro, 512gb in gold color and in an exceptional condition last 25th of June 2025. It was delivered today on the 2nd of July, 2025 in Western Australia as I didn't get the express delivery. It's only been a few hours since I checked and use the product, so far so good. The phone has barely any marks, it's looks just as new.… Read more · 2
I'm quite happy with that. The phone arrived with a 100% battery which is really great! I'm happy with my purchase. If I bump into some issues in the future (hopefully not) I'll surely update. For now I'm satisfied with the product! ❤️
- +3
A manager from the service and warranty department has done nothing but renege and change the goal posts on the warranty issue I have with my fold phone. I have followed all the steps he sent me i.e. sending screenshots video's and other evidence that the device is faulty. He was happy to provide a credit to purchase a new phone through them as I… Read more
use this phone for work and then freight the faulty device back. All this as per his email's and advice however once taken up on that (the manager) has renege and blatantly lied saying he never said that etc. Even though it is in email and I have sent them back to him. I have learnt my lesson here and I'm urging other to also think about purchasing elsewhere.
It's also unfortunate that ozmobile continue's to renege and refuse to honor the managers word in an attempt to get out of replacing the failed item
I strongly recommend not conducting business while they promote this sort of conduct.
Hi Kieren, We're sorry that the phone is faulty. As… Read more (+1 reply)
Will not be purchasing another item from oz mobile as I received iPhone 14 Plus for my sons birthday have had it on charge for over half a hour and still only have 9% so battery seems to be need to be replaced not happy paid $900 for a phone that’s useless to my son now for his birthday Show details
Hi Kaine, We’re very sorry to hear about the trouble… Read more
On 24 August 2025, I purchased an iPhone 12 (128GB) from OzMobiles, along with an iShield Crystal Palace Clear Case and a screen protector. The order, sent express, arrived on 27 August 2025. The case was advertised as providing “advanced shock protection” and “unbeatable defense against everyday hazards.” Yet within days, my phone slipped from… Read more
waist height, a very ordinary accident, and the back glass completely shattered while inside the case. By comparison, I had owned an iPhone 11 for four years, dropped it many times, and it never sustained this kind of damage. In my view, either the case failed to deliver the advertised protection, or the phone itself was not of acceptable quality.
When I contacted OzMobiles, customer service was dismissive and patronising. I was told “no vendor would” help in this situation and that their refusal was “their last message.” This response ignored my rights under Australian Consumer Law, which requires products to be as described, of acceptable quality, and fit for purpose.
Because my concerns were dismissed, I went to the Apple Store (Booragoon, WA) on 6 September 2025 to have the phone assessed. Apple issued me with a written report. Their findings were that: - The device contained third-party modifications, - Incorrect security screws were present, - The dock connector had signs of modification, and - Apple therefore declined to service/fix the phone. (See attached report).
This is troubling because OzMobiles’ website states that its refurbished iPhone 12 devices contain “only genuine manufacturer parts” and undergo a “72-point Phonecheck test to ensure 100% quality and peace of mind.” Apple’s inspection suggests the device I received did not meet those standards.
I also noted that OzMobiles advertises the iShield case using what appears to be an OtterBox image, even though the product sold is a different brand. This is misleading to consumers.
Overall, my experience has been disappointing. The case did not provide the protection claimed, the phone showed evidence of third-party modifications, and customer service was unwilling to meaningfully engage about the misleading advertising of the case, Im awaiting communication regarding the third party modifications. As if I had known these issues prior to purchase, I wouldnt have purchased this device. when I raised these issues. I will update as this matter unfolds.
Hi Teneille Williams, Thank you for taking the time to… Read more (+2 replies)
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Latest follow-ups
Refused a refund for a faulty $800+ phone that lasted 2.5 years. Even though the phone was refurbished, this failure suggests a lack of workmanship, but when I asked for a remedy they denied it and said the phone lasted “long enough” and that it is… Read more
reasonable for a premium product to die after 2.5 years of use.
After I left a negative review they contacted me privately asking me to remove the review in exchange for a new phone. They explicitly told me,
"we can send a replacement phone in advance if you delete the review(s) first."
They also stated,
"I would like to offer you a good will/compromise gesture of a return for free out-of-warranty repair or replacement phone (if not repairable) if you are willing to delete your review(s)."
They also stated that if I didn’t send back the broken phone within 7 days of receiving the new one,
"reception on both phones will be blocked until you do."
It is a sad response, They chose to make a resolution conditional on me deleting my feedback rather than just honoring a basic standard of quality.
I have the evidence for everything stated in this review and the quotes above are directly from their own emails.
Follow-up · Phone performance was poor from the beginning, the phone overheated more than what you would expect , the phones condition was moderate with a gash in the top right hand corner of the screen and the customer service was beyond atrocious
Hi Connor, While we respect all feedback, we believe… Read more
I bought a phone from Ozmobiles a year or so ago, with fingers crossed. It's been an amazingly good deal. So much so that when my wife needed a new phone I didn't hesitate to go straight to Ozmobiles again. And again, we're really happy with the purchase. Phone as new at a fraction of the price. Thanks Ozmobiles Show details · 1
Follow-up · Battery life in both phones is great. The galaxy S23 camera is typical of a flagship Samsung, bright, clear, easy to use. Both phones are seriously as new. There's a slight blemish on the back of the Samsung case but that is well tucked away and hidden by the wallet cover we like to use. You'd need a very close scrutiny to find it, even without the cover and the cover hides it completely. Very happy with our purchases. Thanks Ozmobiles Team!
OzMobiles has always gone above and beyond with their products and their customer service. The minor issues I’ve had have been addressed and corrected immediately. Their products are a great way to save money and the planet! 10/10 Show reply
Follow-up · Issues were battery life. I originally purchased an iPhone 13 Pro Max and exchanged it for another as the battery wasn’t very good however the new one wasn’t much better so I exchanged that one for an iPhone 14 Pro Max and the battery is so much better. I think that’s just the risk you run with older models but I’m happy with where I landed!
Recent reviews
I am quite happy with the phone I have just received from Ozmobiles. The described condition of "exceptional" is accurate with the phone having no blemishes, scratches or marks visible. It functions as expected also. It even came in the Samsung box with the sim pin. I did lodge a complaint due to the express shipping time being longer than stated… Read more · 1
and Chris from customer service resolved the issue promptly and without question (it turned out to be a mistake at Auspost anyway). Due to my experience with this purchase, I would recommend Ozmobiles to anyone wanting a refurbished phone at a competitive price.
Highly recommended. Will definitely purchase again. Very satisfied with the quality of their product. Just before I purchased from Ozmobile I was also checking out other refurbished phone websites. The reviews/feedbacks from previous customers encouraged me to try and purchase from them and they did not disappoint me. Show reply
First time purchasing a used phone. OzMobiles was recommended by friends. Love my purchase. Phone is exactly as described. Transaction was super easy, fast delivery, great communication. Highly recommend Show details · 1
I recently purchased a refurbished iPhone 12 Mini from OzMobiles to take on an overseas holiday.The phone arrived very quickly and the condition was exactly as described. I highly recommend OzMobiles if you are considering a refurbished device. Show details · 1
OzMobiles has become the first place I look for a phone, their quality is outstanding and they do a decent trade in, I have bought several phones for myself and for family members, all 100% happy Show details · 1
Got My s26 ultra here. The device looks absolutely amazing. Much better than pending full price at Samsung. Junior helped me interesa getting a good device. Thanks oz mobiles! Show details · 1
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Always great to deal with these people. Always great to deal with these people. This is my fourth phone from them. I had a minor problem with one that was immediately addressed, phone replaced, postage paid both ways. Why would anyone buy a brand new mobile whilst such an organisation exists! This is my fourth phone from them. I had a minor… Read more · 1
problem with one that was immediately addressed, phone replaced, postage paid both ways. Why would anyone buy a brand new mobile whilst such an organisation exists!
I purchased a refurbished iPhone 14 from Ozmobiles. I chose the exceptional condition and I was not disappointed. It arrived very quickly and well packaged, it was in almost new condition with no marks or scratches anywhere and 100% battery health. Iv been using it for about a month now and iv had no issues with it, the battery is still above 40% at the end of most days. I will definitely use Ozmobiles again when I’m ready to upgrade. Show details · 1
After the purchase of two refurbished iPhones and one iPad I never had any problems with the units. After I had selected the incorrect storage capacity of the iPad, I was able to return the Pad free of charge and postage, without any questions asked. The prices of all the refurbished devices of OzMobiles seem to be very competitive. The OzMobile service is instant and outstanding. Show details · 1
Thankyou Oz Mobiles! We received an excellent condition iPhone 14 with speedy, safe delivery and were kept informed of tracking the package. We were not disappointed and will consider Oz Mobile for our future needs. Show details · 1
The buying process was easy and delivery was quick, however the phone didn't work properly the finger print reader didn't work and the face recognition was very iffy, only worked %30 of the time. After already setting the phone up and transferring my data i decided not to return it but put up with the faults and they gave me a partial refund.… Read more
About a quarter of what I paid. Months later, still in the warranty period, the screen stopped working and responding and the phone was basically no good. Can only contact Oz phones on line, they don't answer the phone!! They offered for me to send the phone back to them while they fixed it. Meaning i would not have a phone at all for whatever period of time as they didn't disclose how long. And if it wasn't fixable they would send me another one...... keeping my old phone with all my data on it and unable to transfer it across. Not happy, I would never buy from them again, the phone was never in pristine condition which is what I paid for and should never have kept it in the first place when there were issues up front. Almost $1200 for a phone that lasted not quite 11 months. Never again. Waste of money
Thank you for sharing your experience. We are sorry to… Read more
Extremely happy with my new phone. It was in perfect condition and works absolutely fine. I was very pleased that the battery life was 97% Shipping was prompt with constant updates. I will definitely be recommending OzMobiles Show details · 1
Could not get any easier than buying a mobile phone from OzMobiles in the comfort of your home online.Easy process great value and great assortment of phones to choose from.Will definately buy again from these guys in the future. Show details · 1
I had a webchat first to check what refurbished phones were available and that helped me choose the right phone for me. Ordering was easy and delivery was prompt. I am very happy with my refurbished phone. Show details · 1
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Thank you for your feedback. We apologise for the… Read more