Robbers, Cheaters, Frauds
They sent me a damaged phone with a cracked screen, I paid for express delivery and insurance, still ended up with a pathetic, damaged phone. I'll not recommend OZ mobile to anyone.
March 19th 2019 Update: Cheaters
OZ Mobile is a cheater, Fraud company. I ended up paying $249 for a damaged, cracked screen, mobile phone, without a charger, data cable and earphones.
i could've get the same phone (Brand new) for $399, anywhere in Australia)
Terrible. The warranty is a complete scam
I bought a ‘good condition’ iPhone 6 in December with 6 months warranty. It was great for the first two months then the bottom nav bar suddenly became unresponsive which basically disabled the phone. Customer services recommended I reset back to factory settings which I did. If the problem was still there it was likely a manufacturing issue. The problem was unresolved so I sent it in, once received they rejected my warranty on the grounds that there were too many scratches on the phone, I’d taken good care of the phone, had in a decent case, not dropped it etc, it was in exactly the same condition as when I first received it. They’ve now sent it back to me so I need to get it fixed myself. I doubt anyone is covered by the “warranty”. I’ll never shop there again and strongly advise anyone else to do so!!
I have purchased two phones from OzMobiles - an iPhone SE and iPhone 6S. My SE was an ex-demo and was in pristine condition as promised. My 6S was bought in "Good Condition" and came with one obvious mark near the camera but perfect everywhere else. Both phones arrived within the expected timeframe. Both came in Apple boxes with new earphones and chargers. The website offers a good selection and great prices. With so many dodgy resellers around, it was an absolute gift to discover this company.
Excellent In All Areas!!
It was very easy to navigate your way around the website & was amazed with what was available & we are very satisfied with the products they were in awesome condition!! We will be back again :) :)
Fantastic Very Happy
Found easy to navigate what we wanted
Amazed at what was available
Decided to have a different named brand phone and was hoping Huawei phone would be as good as reviews. Wasn't disappointed better than I imagine. Only thing disappointing is doesn't have earphone hole. Need headphone due to my hearing problem. Going to buy the accessories necessary to use earphone
These Guys Are The Best !
Website is very easy to navigate, products are like brand new, and they have a great selection to choose from.
Service is very good, great communication and fast delivery. Love, love, love!
Watch out when buying a new iphone from ozmobile
We purchased in Aug 28 at the cost of $649 from Ozmobile what was advertised as an Apple iPhone 6s (128GB, Gold) New in the box.
The charge had only been working for half a day, two months after purchase, so we took it to a registered Apple repairer.
They found that the phone was actually 2 years old (recorded by Apple as purchased on 6/08/2016) which is why the battery wasn’t keeping the charge.
At a cost of $69 we were required to purchase another battery. When the iphone and battery were sold to us by OzMobiles, technically, given that they both had been sitting somewhere for 2 years past their manufacture date before we, the purchaser, opened the box, they had not been used but they certainly were not new and we all know that a 2 year old battery isn't the same as a brand new battery.
"Please note, that this device is a 'Handset Replacement'. This phone is a handset replacement directly from the Apple store. A faulty device was sent to Apple under a replacement program where they traded in for a new, never activated device. The phone is new, never used and comes with 12 months of Consumer Law Warranty with Apple, while also having 12 months of Warranty with us, OzMobiles. This was stated in the listing of the device. The battery that came in the device had never been used before as the device itself. The definition of a New device is this has never been used before, when you received the device this had never been used regardless of its manufacturer date.
We think would also like for Ozmobiles to be made to make it clear to customers that they are not buying a brand new phone and to not be able to charge an iphone full price for an iphone that has been sitting in their storeroom for 2 years.
I ordered a iphone 6s to replace one I lost. The company I work for then decided to provide a phone to me.
The phone was ordered at 5:30 yesterday.
I sent a cancellation email at 9:21 today.
OzMobiles had processed my refund by 10:15 today. (Just over 1/2 an hour later)
Even though OzMobiles didn't get a sale from me today, I would highly recommend them due to their excellent customer service.
Thanks you OzMobiles
Great to deal with, excellent follow-up
Great to deal with. Their follow-up emails etc are really helpful. Delivery time was excellent. We received what was advertised and have had no trouble with the two phones we've purchased. Purposefully searched for an OzMobile product on another website to ensure we got reliable service. Thanks
Bought an iPhone X about a month ago, still works and is in excellent condition. Took a few days to ship to Perth with standard shipping and I'm really glad with the purchase.
A great product at a good price
Any easy and swift transaction, the phone arrived in as new packaging and I could not discern that it was not new. The only downside was that the data/ power cable was faulty.
Really happy with an ex demo iPhone 8 Plus! They were very quick to post it out to me and the packaging was all in order, like the device itself.
no refund or replacement for faulty phone
recently bought a phone (second purchase, first acceptable) in 3 yrs. however also in this case was given a very substandard battery, so got it changed by a phone repair shop. job done in 30 min instead of 1 week back and forth. (assuming they'd ve replaced it), given batteries were sold to me x2 well substandard. another $ 50.
battery and phone ok for 1 month, then the phone screen freezes and stops working completely. Item returned but the seller refuses to replace it or refund anything. this on the ground that I had the battery replaced by third party /others and this could have caused the damage. What a joke, what a fool I was to tell em
If you buy from these guys just make sure you don't touch the fantastic batteries they sell to you, or you may find yourself in the situation of ozmobiles expanding on how a warranty deal works.
when it comes to speak with them, they appear to have a Phone nr available to call for sales, but for existing customers is emails only, online business...
the guy responding to emails will just sign by his first name. the last name is a capital letter :) as he was saying in his emails, it doesnt happen too often that they encounter fool clients. good luck
Went to Oz mobiles looking to up date my Samsung S4 phone. They have a comprehensive range on the web site. Found the one I was interested in. Ordered on a Thursday and it arrived on Tuesday. The phone was what I expected, sleek and neat. Charged it up and everything works great. If anyone is after another phone then this is the only website you need to visit. There are other sites out there but not one of them get near Ozmobiles.
Easy to find and purchase what I wanted. Product exceeded expectations, I had 2 queries and both were answered quickly and efficiently. Would recommend to anyone and will use again.
I bought an iPhone 6S ($360), same day i started charging i realized that the port was a bit dodgy cause was not charging correctly and cable was sort of loose when in port so it needed a specific position to charge, so it was in and out, i tried to change cables and charges, same problem so when i wrote to them they suggested me to clean the ports or get a new charger, i didn't even bother to write back. I had to replace the whole port for a new one and was working fine. After lets say 4 months of usage the phone completely stopped working, i wrote to them and told me that warranty of 3 months was no longer applicable and they couldn't do anything; actually they stated that all products bought after may 2018 were having a 6 months warranty (no wonder why / all refurbished products). Really feel ripped off by this company i really not recommend anyone to go through this, you will regret as happen to me. Completely unsatisfied. I took the phone to Apple to determine what is the root cause of problem and they stated through their report (can summit anytime if required) that is the logic board not functioning and need a complete replace of the unit. So at the end for not purchasing a new unit I'm going to have to spend additional $750 for the version 7 due to version 6S it is just been discontinued. Thanks a lot OZmobiles you guys doing a great job.
High price to pay for unreliability
I was sold a phone advertised in "Good Condition" until it was charged and its LCD screen was illegible. Upon immediate return I was blamed for the fault as water damage and charged for the phone. Appalling customer service and zero accountability. Do not buy a phone through this company. Selling poorly repaired phones and charging you for it.
How true I must say that “I could not live without my iPad”
Found no problems navigating your store at all and I saw the iPad which looked very ideal for us and it is.
Service and Products
There is no better company when it comes to dealing with refurbished mobile phones and accessories. Genuine Products and Affordable.
Great service and great product
I had some really good advice and help in selecting my new mobile phone. Thank you so much for your help.
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