OzSpy

Had 6 cameras installed yesterday by Rob at ozspy moonah tas, very professional, arrived on time, installation went without a hitch, showed me how to operate the system answered all my questions very impressed with the whole job from start to finish, highly recommend Rob at ozspy moonah for all your camera purchases and installation. Show details

Excellent – Professional and friendly. Rob and Dave are an excellent team, providing excellent advise and service. From my experience I highly recommend this company.

Happy customer of OzSpy Hobart – I've recently had a small number of cameras installed at my residence by OzSpy Hobart. Rob was very personable and made every effort to explain the process beforehand. The team arrived on the agreed day and conducted an efficient and high class installation. I've been using the system for about a week and I've had no problems, everything works as… Read more

expected. I paid the agreed price and I got what I paid for so I'm very happy with the product and the process.

Unable to get it to connect to the internet therefore unable to use it – The internet site was easy to navigate I am not happy with the product, unable to connect to the internet, therefore I was unable to use the product unless I was sitting right beside it with my phone. The product had a piece loose on arrival, easy to fix, but unable to get the product to connect to the Wi-Fi, so it could only be used if I was close by with my iPhone. Show details

Poor Service – I have had ongoing problems with my cameras working since I purchased the product from the Gold Coast 2 years ago. I have been extremely unhappy with the technician they have been sending. The Manager of the Gold coast was about the last 2 weeks and no a soul would help me as I could only speak to him. I have been ignored, hung up on all because I… Read more

wanted to step up my complaint and speak to someone higher. My cameras are still not working properly . I am so glad this company is worried about my security NOT. I would stay far away from OZspy as they have no clue on how to treat customers

Pen camera 1080p HD – The owners manual that came with the pen camera was obviously a poor translation from another language. I had great trouble following it. After failing time and time again to get past the self-testing turn on sequence , I asked for OzSpy support , and eventually returned it to them. A week later , I was told that nothing was wrong , it… Read more

was in perfect working order , and it would be returned to me. A different owners manual was included in the box...........but this was of little help. It still does not work. Waste of money.

Technicians on time, friendly and very efficient service. Had an issue with DVR and was given a temporary fix that day and next day proper fix. Everyone from leadership, admin and boots on the ground techs were available and in constant contact. Will 100% use again in future. I never used the store, instead was contacted and was given genuine… Read more

advice on what would suit me best and the system is perfect for my property. Great quality and the installation is very neat and tidy.

Excellent service, What set them apart was the easy consultation. Everything itemised in the invoice and prompt installation with after care. Will use again, do recommend. Show details

Loving my security system – OzSpy Bundaberg have been wonderful to work with in obtaining a suitable security system for my home. They have been so responsive from coming and quoting, to installation and after installation service. Very reasonably priced ... much cheaper than quoted by another company. Adrian was great to deal with and took the time to demonstrate the system… Read more

and how it works and I am confident that if I need anything in the future that they will assist me. Thanks Adrian and OzSpy.

Great Job from OzSpy Slacks Creek – Brooke & Craig were very helpful with assisting us to decide on a camera system. Nothing was a problem to ensure we got what we wanted in regards to our system being installed. Even re-organising a day to fit in with our schedule. Definitely would recommend paying them a visit to help you put together a suitable system to meet your requirements. Show details

Thank you Ozspy – Thanks for your help ozspy, I don’t want to go into details, but IO was going through some stuff and they really helped me. I would give more than five stars if I could. Show details ·  1

Great products – Wow some of their stuff is crazy high tec, you only need a few minutes on the phone to realise they know what they are talking about. Very happy with the outcome. Show reply

Excellent customer service – I bought from ozspy, the product was faulty so I returned the dodgy product and got a new one fast as, no questions asked. You don’t see that often. Show reply

Great Service provided – Tthanks Craig and staff at OzSpy for the great installation and would have no problem recommending them. They provided such a great service on time and with a personal touch. regards Gary Sunshine Coast Show details ·  1

Best Quality Security System – From first call we found OzSpy helpful with explaining everything to us, payment and installation was a breeze and very simple. The installer ensured his surroundings was safe and practiced good WHS and even cleaned up after himself. The after sales experience has been terrific with follow up calls to explain how the unit works and make sure we are satisfied. We highly recommend and will be using OzSpy again for our next office and home.  Show details ·  1

Great service – Craig from ozspy was so helpful, and the professionalism from the beginning to installation was nothing but awesome and would recommend them to anyone  Show details ·  1

Great service – Purchased from an ozspy store, was really happy with the service and how they listened to what I needed. I would go back. Show reply

Recommended – Would totally recommend ozspy, a great shop to deal with, so much cool stuff and the cameras are really good. Show reply

A superb job done , giving me peace of mind and security – Ozspy installed the security cameras and monitor in a very professional and thorough way . The team were 100% empathetic to my particular home security concerns and made sure I was able to understand the workings of all the cameras at completion of the job . I can't believe how much safer and relaxed in my own home I now feel . Thank you OzSpy . Show reply

Good company – Didn’t have any issues and am happy with my purchase, it was in stock and did exactly what it was needed to. Show reply

Service sucks-I asked them to install [after quote] a security system comprising alarm and cameras, – Flacky service, half baked installers who didnt seem to know an awful lot and then didnt even come back after promising to instal in my new house. Yet their Gold Coast office is fine. Show details

Excellent service from George Grech in Blackburn Victoria – I bought a spy camera online. It was sent from QLD. The camera didn't work properly. I send messages to ask for help from everywhere. But only George Grech in OZspy Blackburn Victoria, replied to me. He helped me every thing (such as installation, format SD card, ..) to make my camera work good. It was excellent service from George! Thank you very much! Show details ·  1

Needed a Computer degree to install – Camera came with no installation instructions . OzSpy website instructions were incorrect . Wrong ip address and Id number . After sales service was pathetic. If it was not formy son having a computer degree we wouldn’t have a hope to set it up . If you do not know much about computers etc go elsewhere. Would not recommend this device as set up was difficult. I can see why so much low feedback as products are not user friendly. Show details

Poor After Sales Service – Purchased a 16 Channel recorder over 10 IP cameras, a Bosch Security System from the Brisbane North Everton Park branch and whilst the team is very friendly and the installer great, the after sales service sucked. I paid for an additional display which never worked and have to climb up to the main unit every time I want to review footage. The… Read more

camera cannot be viewed remotely (beats the purpose) as the DNS name does not resolve and I have to put the physical IP in each time which will not work if it changes. I asked for the user name and password so I could configure via cloud and was told that I could not have it and when I advised it was something I paid for was told they would get back to me and never did. I paid over $8K for the system and could not be bothered to keep chasing the owner who is on to the next. I decided to share my experience after seeing a pattern of poor after sales service. I have also ensured my neighbours who asked about my system did not use them for their install of a 4 and 6 camera system. Hope this helps inform consumers before they commit their hard earned cash.

Shocking Service, Bad Product – 100% Satisfaction Guarantee Lifetime Support these are two things OZSPY have on their customer service page - What a joke. After buying 4 x 4MP cameras and 1TB hard drive recorder - i had my very experienced electrician install it for me. After 4 weeks the recorder stopped working and i was told it had "blew up", took it back for a replacement and… Read more

plugged the new one in and the cameras had blown also. Well now OZSPY won't replace the cameras under warranty, they offered a lower grade camera for me to buy or a higher grade with a small discount... What a joke And yes this has taken now 4 weeks to get to this point. I can buy a new complete system from elsewhere for the same cost they will sell me new cameras. which were faulty. Do not recommend this company

OzSpy Joondalup CCTV upgrade – Micheal from OzSpy Joondalup WA, gave me prompt, professional service. Upgraded my existing system without trying to sell a complete re-install to me. Everything is great in the 3 weeks since install. 2yrs later - minor operator error, fixed in a jiffy by Michael  Show details ·  1