Oztix

Have we not learnt anything about data breaches and the need to only collect the required information. I wanted to book two tickets to a local band so to purchaces these tickets they wanted way too much information. DOB which would be checked at the door, Last Name seems an over step, address for etickets. They didn't get the sale. Show details

Their ticket protection is a joke. I paid for it as we have two family members in and out of hospital and not doing well and didn’t know if we would be able to make the show we had tickets for. One family member died and we have to go interstate for the funeral on the weekend of the show. The claim was knocked back because it’s an uncle and that’s… Read more

not immediate family. We are now out of pocket for the tickets, the ticket protection and have nothing to show for it. Disgusting.

Dodgy company. Simply just don't ever use them. Refused to refund a wrong ticket purchased immediately after within 5 minutes of mistake. Went to their office in Brisbane and they said they would be in contact with me and once they got rid of me I never heard from them again. Show details

Thank you to Frances and the team for your professional and speedy service. Oztix where able to assist me a ticketing issue in such a helpful and understanding manor. Keep up the good work guys Show details

Dealing with Ben at Oztix has been an absolute pleasure! He was able to find a solution to my problem professionally and in a timely manner. Great customer service with regular follow ups throughout. Thanks for make a stressful situation easy Ben!

Purchased tix online for a Madonna show but couldn't download them to my Apple wallet & email with tix didn't initially arrive. Oxtix's Frances & Fabienne, were very helpful, polite, managed my expectations deftly and sorted the problem 'with a 'minimum of fuss' Show details

Absolutely do not use this company. Absolutely do not use this company. I always thought they were reputable. Paid $90 for two tickets and I paid an extra $10 for ‘extra cover’. Something has come up with my family and I cannot make it. The extra cover is by XCover, You have to submit a ‘claim’ to get a refund. Two weeks out and I just get… Read more

redirection of redirection after redirection. One of their staff said that a family emergency with my children is not important enough and not covered in the t&c

ABSOLUTE SCAM

Bought tickets for Jungle Giants DJ set. Only one member of the band showed as rest of the band were hungover from the night before. The one DJ was absolutely crap to the point of punters walking out and she didn't play any Jungle Giants songs. No announcement until the end of the gig that Jungle Giants ( plural) weren't showing. Oztix didn't want to know. $100 for 2 tickets to a band that didn't show. Will be avoiding OZTIX from now on!!

I Recently purchased a ticket and attended a music event and the show was postponed 1.5 hrs which was acceptable, however tried calling the Hotel several times throughout the day to check if there was a support band due to time constraints but no answer which was not acceptable. Turned out there was an unadvertised support act which delayed the… Read more

main show further. This became an extremely late night then. All bands and times should be advertised to allow people to make an informed decision regards ticket purchase due to time frames.This should not be allowed as it is obviously a way of having people attend early for drinks. I shall be contacting Oztix regarding this matter.

Have bought tickets through OzTix twice, both events got cancelled and OzTix both times pocketed money off of admin fees. The first event they made like $70 on admin fees and second event another $10- seems like they only way they are operational is off of keeping admin fees. Will literally never be purchasing tickets for any event again if it's powered through OzTix. Show details

Bought tickets through Oztix, then the show was postponed to a date I couldn't make due to a cyclone. The band refunded their part of the ticket, but Oztix kept their part. It's not much money for me, but it adds up for all the people missing out, so Oztix will be doing well by not refunding fees. If you buy something faulty from Amazon or… Read more

eBay they give you a full refund without skimming off their costs. This is the same and if the show does not go ahead as planned, the full ticket price should refunded.

Wish we had a choice for these ticket agencies, but they always have a monopoly for whichever show they sell tickets.

Was charged for registered post yet never received tickets post tracking says pending. Because tickets never arrived I didnt attend show. Oztix are refusing to refund stating that i should have attended show and my name would have been on the door list… why charge people for $10 on top of ticket price and not post tickets. It’s a rort.

Event was cancelled and they only refunded part of what I paid, keeping fees for a service that never happened. Dishonest and unfair. Spend your money elsewhere.

Purchased some tickets to attend a circus with the family. I made a mistake and had to add another person. I contacted them directly by phone only to be told to put my request in writing, so i did. I got a response and was told that i had to pay for another lot of tickets first before I would be refunded which I did so paid $245 (without the… Read more

insurance this time) only to get $160 back! after paying $290 the first time with refund insurance. Very disappointing and a huge rip off. Never again will I book another thing through oztix.

Dealt with Ben and Cass at oz tix and they were both a tremendous help! Efficient, helpful, professional and friendly! I had such an urgent last minute request, and they were able to resend my tickets after confirming my details within the hour. Thanks again. Life savers!!

Ben and Cass were a tremendous help. Friendly, efficient, helpful and professional! Had a last minute urgent request for tickets to be resent and Cass and Ben were able to process this and resend my tickets so quickly! Great service, thanks again

I took out ticket insurance when buying Todd Rundgren ticket for Melbourne show on 6th March 2025. I was unable to attend due to a medical condition. On trying to submit my refund claim I was amazed when asked for proof of medical condition I.e., a doctors certificate. I provided proof but still was not given a response and refund. Beware, this "insurance" is a total con. Show details

Avoid at all costs – Avoid Oztix at all costs! We purchased tickets for the Lenny Pearce Kids Rave at Everglades, Woy Woy, for a 3 PM session—only to find out that the session never existed. Now, Oztix is refusing to refund us, leaving us no choice but to escalate the matter to Fair Trading to get our money back. Their customer service has been disgraceful—they won’t even respond to our messages. Beware before purchasing!

Poor General Ticket Sale Process – No tickets were made available for an advertised general sale for a concert. Only after wasting time waiting for the general sale, did we find out it sold out at presale?! Pointless. The band clarified the latter themselves on their own social media (approx 24hrs after). There was countless people left bemused by the poor organisation and process online. The concert should have not been advertised for general sale.

Shocking support – Shocking support, Oztix is an absolute joke and bordering on a scam. Attempting to change to dates of tickets purchased, should be a fairly easy process but there is NO support whatsoever via their "support" phone line, email of FB messenger. Don't deal with these people, you have been warned!

Dodgy practices – Oztix had the Enter Shikari Gig at SOOKI lounge. Seeing as I can't get to Knotfest and these guys have been my all time favorite Band forever I was glad they had a local gig nearby. I understood it was a small venue so I waited half an hour before presale was supposed to come online with constant minute by minute refresh. They never became… Read more

available to me. Sold out. Ok. I'll try the actual release time. This time I waited from 45 minutes before on sale. Once again they never became available. This was my only hope to see these guys. Dodgy practices ruined my optimism.

Poor experience – Bought tickets but then the act I paid to see pulled out of the event. Contacted oztix to get a refund but was told tickets are non refundable and only refunded if the event organiser wishes to do so. Disgusting business practices taking peoples money and not delivering the artist. They didn't even message me to tell me the artist pulled out, I had to find out by googling online.

Terrible – Incompetent been waiting 3weeks for my tickets. Paid 10 bucks for registered post for 2 tickets still waiting. Supposedly the email receipt is good enough to use but I shouldn't have to worry about not getting in to the event if they don't except. Why not send them in an email for myself to print out with a scan code

The Worst – Unfortunately, no option for zero star. The artist has rescheduled the concert from December to March via an Instagram story. Kohai Oceania has specifically stated all ticket holders will receive an email communication from Oztix with option to refund, never received it. When I emailed them asking for a refund they said refund cut off date was… Read more

20/12/24 as per communications to all customers. How would you know the cut off date when there was no email received. Disgusting!!