Ozzie Collectables

Sold a product they clearly didn’t have in stock. Added me to their “Ozzie Club” despite the fact I declined to create an account. Clearly advertising products they don’t have in stock to harvest personal information for marketing purposes. Avoid.

I purchased my Apollo 11 Astronaut as a pre order.It took a while but so worth the wait.,Ozzie Collectables are so good to deal with ,friendly helpful emails,Fantastic communication .I highly recommend these guys and I shall certainly purchase again.Outstanding service .John Thomson, South Island of New Zealand . Thanks so much Ozzie Collectables.

I will not order from them again!  they were happy to take my money in November for a pre-order that still hasn't come in 6 months later so I changed my order for a car that is IN STOCK and 3 weeks later it still hasn't even been sent out...!!

Excellent service – second time ordering from the UK, and once again fantastic service. would hugely recommend, great prices and quick delivery. it’s a brilliant online service

Ordering from the land down under – I ordered 86 ultra Magnus. Always worried about ordering abroad. But I was kept up to date: and was delivered on my birthday. It was well packed and everything they said. The postage wasn’t bad either with options of different postage’s. They even took their time to reply to my email. Which is rare for some company’s: so over all so happy: Gareth from the uk.

Perfection – Hey, Ozzie Collectables Just wanted to send a quick message. I don't regularly shop online for my Collectables because there is always a problem. I took a shot in the dark and decided to order 4 POPs from your website. The level of perfection and safety from your packaging was 10/10 I have never seen better care and communication from… Read more

another online company in my lifetime of buying online. I will definitely be buying from you guys more because i am a collector. Service 10/10

The only feedback i have is because i am a collector The price stickers in the bottom of the POPs I personally not a big fan because they damage the pop. But this doesn't retract the level of detail and service you guys have provided

Thank you, Ozzie Collectables You have a happy customer and a returning one also

processing time for orders is ridiculous. Have ordered many time's for delivery which takes weeks. Thought I would order on a Monday to collect on a Friday as it says 3-5 days for processing. Rang Friday morning and they say 5 days for processing. There system must be cooked if it takes that long! It's 2 items and they are in stock!!! Told them it was for my sons birthday and they said to wait for the email. Will not be shopping here again.

This is a copy/paste from another site where I reviewed my latest experience with their "customer service". I've been a longstanding customer and spending way too much good money on Vinyl toys. I emailed their support literally 5 minutes after placing an order to swap out an item for another of the exact same price. I have ordered there 17 times… Read more

and never requested anything custom or particular.

They never responded to my email and after 7 days I followed up only to be greeted with a generic response claiming it was too late now and that I was out of luck.

They offered to return the unwanted item but that makes no sense when I had already paid the equivalent of the items price in shipping and duties which would obviously not be refunded if I returned the item.

They lack basic business sense to not offer a convenient solution for a recurring customer.

I held them in high regard in the past but I can honestly say they don't care about their customers if this is how they reward brand loyalty and spending thousands.

I would be very careful ordering from here as if you're human and make any sort of mistep they may ignore you and offer terrible "solutions".

I sincerely hope it was worth losing a customer for less than 1% of my total orders (23$ CAD).

Buyer beware , customer is definitely not king at this place.

Avoid. Scammers – Disgusting appalling retailer and customer service. They say 3-5 days shipping try almost 2 and a half weeks. They say mystery box only to send UNSEALED LOOSE ITEMS, NO SEALED BOX, NOT a mystery box as they advise. Sent me pictures of my order, looks so filthy and unsafe where they are packing items. Not in a warehouse at all. Tried telling me all… Read more

my items are sent, well when asked for the final picture of my order no response. I have lost money. Everyone knows a mystery box comes sealed so you can unbox it yourself or resell. Picture is what advertised and second is how they pack. Told me they will take a 10% fee if I want a refund, this is theft because they falsely advertised and I still have 2 missing items. The pictures mean NOTHING, my items could have been taken out before box was sealed. All those other loose Funko Pos are meant to be part of a SEALED MYSTERY BOX. I will contact multiple government agencies to report this Company. Don’t buy mystery boxes from them.Will be reporting them.

No regard for customer experience – Great until you have an issue or challenge the generic email response to questins then you get the pleasure of dealing with the passive aggressive Dayna who is unable to comprehend the impact their tone and passive aggression has on the customer experience and genuinly has no regard to losing a customer would rather debate and belittle and patronize you. Will never order from this company again.

Items not in stock as indicated / Takes 10% on refunds for their mistakes – Ordered 300$ of pops and cases. Nothing happens for a week. Call and they say it’s coming from supplier (said “in stock” on site and invoice ). Couldn’t give an eta or even tell me which item it was. Asked for refund and told they keep 10% restocking fee It wasn’t even in the store ,they said that’s part of their terms. Now everyone can see that… Read more

,thanks for taking 10% for nothing. Do not recommend,bought for son and now he has nothing. Will ship else where and take my money. 10% That’s how to treat your people ,locals helping locals. Can’t even tell em which item was not in stock ,false advertising saying it was in stock then charging a restock fee. That’s dirty business practices. 1 big star for that. Hope a lot of people see it and know

0 Stars 0/1000 they just totally ignore Ozzie Collectables! – 0 Stars 0/1000 Terrible customer service does not reply to emails. I had accidentally brought a pre-order for a Dolorean that I thought was in stock but was actually a pre-order to be released 31st October. I sent 3 emails to cancel and refund due to my mistake. They just totally ignore you. I strongly recommend staying away from Ozzie… Read more

Collectables. You have been warned really terrible customer service who do not respond to simple emails. Stay away they are very unprofessional. Highly not recommended! 0/10 0 Stars!!!

Stay away from this Company at all costs! – 2 unfulfilled orders. 1 cancellation and 1 one preorder that was still outstanding 6 months past release date. Could not provide an ETA or when their supplier would get the item. 10% cancellation fee in addition still selling the items through their website with incorrect date expectations. Customer service is templated responses through email.

No product delivered, only a partial refund – Ordered a product online, waited months with no progress, was not given a full refund. Apparently they make no effort to confirm their stock before offering it online, and if you make the mistake of ordering something they never had in the first place, you’re going to be out some of your money with nothing to show for it.

SCAM COMPANY - BEWARE – This company takes orders but takes over a month to fulfil the order. They have a message on their homepage explaining they are useless at logistics but if you are searching for a product in google and land on that page on their website, there is no mention of shipping delays. Stay well clear of this business.

Terrible interaction – - Ordered 3 x advertised in stock items - 1 was advised had to be ordered which I was fine with - 2 days later advised cannot order and no stock with supplier - Advised I'll take a refund and they can post the other items please. Asked always politely. - I was told now that my order is under the free shipping threshold they wanted to deduct the… Read more

shipping out of what I had paid - I advised them since it was their error I would expect Ozzie to show good customer service and refund me the total of the 1 item and ship the others in good faith as a sorry for the screw up as I have done nothing wrong and ordered what was shown as in stock and available (and this item had been on their site for over a year). - After no luck via email I decided to call today and ask politely and civil to speak to a manager to discuss the issue - I was told I had been emailed, nothing they can do to remove it, blaming their system to not be able to remove it, all the while being patronised and re reading the emails to me and not allowing me to speak. I was talked over and not listened to, they were extremely unfriendly and stopped me from speaking even though I was calm and polite and simply requesting a manager. - I was also told managers don't take call back requests and I said, yes managers would take these for issues, all the while speaking calmly and nicely. - I was told they'll just say what she said. Even though obviously there is always a kind gesture doable in any company and codes to remove shipping can be done, so I am waiting on a reply and so far not holding my breath - Seems if you're unhappy for any reason you are in the wrong and treated as such

Horrible Service – What an horrible experience! Don’t buy from this website if you don’t want to end up having troubles. Purchased from them the 9th of October received the parcel yesterday 13th November. The items they list in stock are out of stock, as a consequence you have to wait until they come back in stock because obviously you’ve already purchased them… Read more

right? Also asked for a refund I had to pay 50 bucks to get refunded. What a scam. Try to contact them they reply after 2 days each time. Never going to make a second purchase from them.

Dee Snider Pop! – From Australia to Quebec,Canada the Dee Snider Funko Pop! Arrived safe and sound!! Lightning Fast Shipping, Awesome Price Ozzie Collectables you're the Greatest!! Thanks Seb

Extremely slow process and not empathetic at all – The order processing time is ridiculously slow and will take nearly a full week until it reaches the stage of packing. Then you have to wait 3 more days for it to ship, plus almost a week until it delivers. If you’re unlucky and Auspost rejects your order because of it’s size, you will have to pay at your own expenses for the delivery fee in order… Read more

to have it shipped to you immediately (of course they won’t even offer to help you with the extra delivery fee). Ordered a collectible bigger than this from the US and it arrived in a week. One time is enough for this disappointing experience. This was supposed to be a birthday gift for someone and now 3 weeks have passed since the person’s birthday, the product still hasn’t arrived. Shame

Well done – I ordered a funko pop to be sent to the UK. It arrived quickly, packed well and in tip top condition. Price was excellent, well worth the price paid.

Ordered many times and will order many more – I've ordered from Ozzie collectables many time and will continue to order from them. Great range, always packaged for a safe travel to my house.

Verry bas aftermarket services – Trés mauvais service. Le livreur n'est jamais venu et a retourné ma commande chez Ozzi. Ils m'ont donc demandé de repayé le transport alors que c'étais leurs erreurs(?). J'ai donc fait la demande de remboursement et il m'ont seulement remboursé les item (transport exclu) J'ai donc du payé 22$ de frais de transport pour ne jamais recevoir ma commande dû a une erreur de leurs part.

abysmally slow in comparison to others – Ordered over $100 worth of product. Products were in stock yet have only just now been posted. It has been two weeks since purchase and will be another week before arrival. Other establishments in the same state as this shop (VIC) are able to have it to me (QLD) within the week.. I could have waited til my regular was in stock and it still would… Read more

have have arrived before this order. It’s just a bit of a shame. I had emailed after a week to get an ETA and was just linked to an FAQ.. which answered nothing and was incredibly cold in regards to a customer enquiry.