Massive Inconvenience and Wasted Day at Ozzy Tyres I'm writing this review to share my terrible experience with Ozzy Tyres. I booked an appointment for a lift kit installation, specifically choosing them because they claimed to have the expertise for my vehicle. I dropped off my car first thing in the morning, expecting to pick it up later that… Read more
day with the new kit installed.
Instead, my car sat there untouched for the entire day. It wasn't until closing time that they finally told me they couldn't do the job. This was after I had already taken a day off work and arranged alternative transportation, all based on their confirmation of the service. The lack of communication and the last-minute letdown were incredibly unprofessional and frustrating.
I wasted an entire day and was left with no solution. Ozzy Tyres not only failed to deliver on their promise but also showed a complete disregard for my time and schedule. I would not recommend their services to anyone looking for reliable and competent work.
Reviews with attachments
Got my 20" wheels for my Rav4, couldn't be happier with Ravi he gave me a great deal. Thank you guys. Show details · 1
Great experience… – The guys at Roxy are fantastic to deal with!!! I’ll definitely be going back when I need more work done. Show reply
Wheels – Had 3 of my vehicles wheels done without any issues. Helpful staff. Show details
Ozzy Tyres Experience – Really helpful picked my rims and tyres to my liking. Installation and wheel alignment was done professionally. 1000% recommend this shop to anyone and especially car enthusiasts.
World class – Zaen and the team are the best in the business it was a seamless process and the communication and honesty was of the highest standard most certainly will be coming back for all my tyer and suspension needs and a massive thank you to the whole team Show details
In-depth reviews
Customer service at its best! – I dropped in to Ozzy Tyres after having a browse online, with a specific wheel in mind for a newly purchased car. I was immediately greeted in a friendly manner by Huss, who welcomed me to the 'best wheel and tyre shop in Melbourne' and it didn't take long before I agreed. Huss was very friendly, welcoming and patient as we made our decision. I… Read more · 1
had my wife and two children with me, and he went to the effort to make us all feel welcome. Huss suggested a wheel that I had not considered, and we were all impressed and went with that option in the end. Once the wheels had arrived, I dropped in that afternoon to have them fitted and I was able to work from their waiting area without any problems and enjoyed a complimentary cold beverage. It didn't take long to get the work done, and once complete, Huss surprised me with a little gift bag of branded goodies, and he specifically stated that some of the goodies were for my son and daughter, and he even remembered their names.
Wheel and Tyre shops aren't usually known for their customer service, so I think it's worth noting just how good my experience was. The wheel and tyre options are plentiful, so drop in next time you're in need of a fresh set of wheels or tyres. You won't be disappointed.
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Absolute joke of a business, never experienced such poor workmanship – Absolute joke of a business, never experienced such unapologetic poor workmanship. After being recommended to ozzy tyres Roxburg Park I had them install a snorkel on my car. It was ready to be picked up at 6.30pm 1.5 hours after they closed and upon inspecting the new install I found the snorkel scratched, bracket scratched, missing bolt from… Read more
bracket, the guard cut too big, metal shavings left in the car and to top it off a grease hand print on the interior roof lining. I knew it was a rushed Job. Management was not onsite and the blokes from the workshop had no solution for me other than to call back the following day. After a difficult conversation where the manager started out not wanting to acknowledge the issues were significant, the Manager agreed to have all this fixed within a day however very unwilling to give out details so I could escalate the issue further. When I reluctantly dropped the car back off I felt that he barely listened to what I had to say. After 3 days I got the car back mostly fixed but with another grease hand print in the interior lining and various scratches remaining. Manager said they’d fixed the issues the best they can and made comments various times that it’s a snorkel it will get scratched anyway. Very disappointing to pay for a brand new product and receive a substandard product and a damaged vehicle. There policy is pay in full before work even starts which ultimately gives you no leg to stand on when something goes wrong. Do yourselves a favour and stay away from these clowns.
The gift that keeps giving this store. After the awful snorkel install two weeks ago noticed a rattling noise coming from the front end of the car to find where they’ve had the plastic trim out in the wheel well is missing a clip to hold it up. Also found they had something in boot of the car which has scratched and punched the plastic.
Amazing!!! – To whom it may concern, just wanting to let someone know that recently I came into your store and the first person I came across a young guy named Huss. The first thing he did was smile which in my experience it’s things I don’t see much to going to places so it made me feel very welcomed :) I explained to him what exactly I needed for my car and… Read more
he knew exactly what to do seeing as I don’t think I explained things properly, but he knew what I was trying to say and knew right away what to do to help me and was on the ball about everything. He seemed very friendly, bubbly professional and patient with me the whole time I was there which I was very grateful for. It was really great and reassuring to still see people like that around. Also he smelt really nice and even told me the name of his cologne because I loved it so much which he was happy to share. I was really happy with his service coming into the shop and I will definitely come around more often and pass the word around as to where to go. Please thank Huss for his amazing service and his efforts have not gone unnoticed and to keep up the good work. Looking forward to coming again soon.
Thank you
Safaa/ Sophie
Positive reviews
Great experience – Big thanks to ash and zean for sorting me out with nice rims for my car, they have awesome customer service, very lovely people, definitely will be going back to them in the future. Show details
Nice people and services! – Visited here to change my punctured rim, the reception person was really nice and spend time showing me suitable options and prices, and Zean did a great job on replacing it! Would recommend anyone who need a rim change!
Absolute Legends – These Guys are absolute Legends. Running late just before closing time on a Friday and they still fit me in for a New set of wheels and tyres on my Y62. Highly recommended and won’t go anywhere else Show details
Find out how Ozzy Tyres VIC, Roxburgh Park compares to other Tyre Shops
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Negative reviews
Dodgy workman ship – I have a very clean and custom 2014 grand jeep Cherokee that I thought I would take to huss to do a wheel alignment after doing so he mentioned to me that the suspension in my car was all wrong,I pointed out to him where the camber adjustment was ,he's response was that's not it so I let it go ,he has also damaged my tyre sensor,and claimed after… Read more
I drive on it for several km it would come good ,it didn't .I showed my car to a suspension specialist,$60 later my car was repaired correctly,so as for his dishonesty I would recommend no one get there car repaired there.i would also like to mention that I am also in the auto industry and have run my own store for over 23 years ,so I know what's going on.
terrible job, absolutely crap, overpriced and low quality – wont be coming back, arrogant people, overpriced, sneaky and will try get the most money out of you as possible. my product was partially damaged and i was asked to pay for it. wow. embarrassing since they have so many stores. don’t recommend 1 bit. Show details
Amazing Service – Not so good, they give used nuts and charge when it breaks Wheel allignment is no hood at all and made 0 difference expect to waot 3 hours for any servives regardless of the 1 hour they state Show details
Recent reviews
Had my alloy wheels fitted today on my SsangYong rexton and they look great. The staff are very friendly and professional Highly recommend this shop for your new wheels Great work guys Show reply
One word WOW – Wow! I can't recommend this place any higher than 5 stars. I came in for a repair, only to discover I destroyed my tyre. They listened to my requirements and then explained the options. I left with one new tyre and a plan for the future. Pricing was very reasonable and I found their customer service amazing. While waiting in the showroom I… Read more · 1
couldn't have been more comfortable with their comfy couches and the sensational scent in the air. You have won me as a customer and I have already starting telling family and friends about my experience. Many thanks, Catherine
Excellent service – Amazing customer service, another awesome thing about this tyre shop is their quick turnaround time. They were able to get my tyre changed in no time, saving me a lot of waiting around. Their efficiency and attention to detail really impressed me. I felt like a valued customer throughout the entire experience Show details
10☆ service with a smile – I ve called an came in twice in one week with 2 different promlems, both times Zane went above and beyong my expectations. Thank you Ozzy Tyres, and thank you Xane for a 10☆ Service. Keep on smiling. Show details
Top notch service – Painted the calipers on my car last minute. Called in yesterday and got an appointment straight away next day in the morning. Quick, friendly, reliable and professional staff you are dealing with. Very helpful in terms of choosing the right colours and also advising you the right tyres as well as brands! Couldn’t recommend a better place than that!! Show details
Great product and service – A big thank you to Huss and his team at Ozzy Tyres. They did an awesome job on painting my brake callipers. Always friendly and will definitely be back for other wheel and tyre services they offer. Show details
Find out how Ozzy Tyres VIC, Roxburgh Park compares to other Tyre Shops
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Absolute legends – Could not have had a better experience dealing with the fellas down at the shop. Made everything so easy and quick. Quality work as well as customer service
Great customer service and price 100/100 – Very friendly highly quality of customer service , place smells amazing very clean and enjoying the music . Great prices 109/100 Show details
Great service!! – Received great help from Drew! Very kind, very informative, and explained thoroughly the issue that was occurring with my tyre! Will be back ☺️
Guys are awesome! – I’ve been to ozzy tyres twice now and the service has been exceptional both times. Huss goes above and beyond and carry’s himself very professionally. Show details
Is there anywhere else to go – When ever ur at Ozzy Tyers ur made to feel welcome and the service and advise is second to none and I don’t understand why u would go anywhere else honestly just do urself a favour and get over here for all ur tyer and suspension needs 10/10 keep up the great work guys Show details
Great customer service – Have been coming to Ozzy tyres for all my wheel and tyre needs and have never been disappointed with the teams great work. Always greeted with a positive attitude when walking in. Will always be coming back for my tyre needs in the future.
Excellent service – Spoke with huss who went above and beyond to find hub rings for a set of wheels , was turned away by plenty other tire shops who wouldn’t give the time of day , Huss went out back measured them up to suit identically . Cheers mate Show details
Perfection – I cannot speak highly enough of the service I received at Ozzy Tyres. Huss has been an absolute pleasure to deal with. Very happy with the product and price. I’ll be recommending Ozzy Tyres to all my friends. Thanks again for your help and advice Huss Show details
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