??!
1 photo
Pacific Hydro

Pacific Hydro

4.5 from 33 reviews

See the Best Energy Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
26
4 star
4
3 star
0
2 star
0
1 star
3

S.Chitaranjan

S.ChitaranjanGreater Melbourne (Outer), VIC

No on time gimicks games

published

I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no discount movie tickets-ETC. i am very happy with them.
s.chitaranjan

victoria

Transparency
Customer Service
Rates and Fees
ServicesElectricity
See all answers

truth kitty

truth kittyGippsland

  • 8 reviews
  • 11 likes
  • Verified customer

Fantastic rates and service

published

Had the electricity connected over 12 months ago in a simple and easy transfer that was handled professionally.
Their customer service is local and have found them pleasant and easy to deal with.
Always get the bill by email and the direct debit in place is always on time.
Cannot fault this company - I wish more would take a leaf out of their book!

bobbysdad

bobbysdadGreater Melbourne (Metropolitan), VIC

  • 15 reviews
  • 6 likes
  • Verified customer

Unbelievably great!

published

I did the change in September last year [2017], and it's been such a saving for me.
Staff are great.
Support has been great.
Their prices have been great.
I am so happy that I did the change. I've saved hundreds of $$$'s, and being only on a pension, they've made my life less stressful.
Thank you so much Pacific Hydro [Tango Energy now].
Thoroughly recommended to everyone having problems with their current power supplier.
BTW, did I mention they were great? LoL.....

Catherine

Catherine

  • 9 reviews
  • 14 likes

Very happy with Tango Energy (formerly Pacific Hydro)

published

I switched to PH (now Tango Energy) about six months ago. Outstanding customer service and competitive prices. Bills are easy to understand. I can highly recommend this energy provider. Cathy Matthews


Ken

KenMelbourne

  • 12 reviews
  • 7 likes
  • Verified customer

Unbeatable pricing and great service

published

HB

HBMelbourne

  • 3 reviews

I didn't think it was possible - Great Service and Great Prices

published

Wayne

Wayne

  • 5 reviews
  • 4 likes

Tango Pacific Hydro are a great energy supplier

published

Easy to talk to local call centre staff that provide excellent customer service and lower Electricity rates compared to other energy suppliers.


Joe

JoeMelbourne, Victoria

  • 9 reviews
  • 6 likes
  • Verified customer

Simply the best price

published

I have been with Pacific Hydro for more than 6 months now. The sign-up process was easy, and the rate has always been so low. Amazing company!

UserisAnonymous

UserisAnonymousMelbourne

  • 10 reviews

Saved so much money

published

Pacific Hydro is fantastic. They are easy to get hold of on phone or email, offer a locked in energy rate, and also offer quarterly or monthly bills. There's none of this "buy now to save, otherwise we'll jack the price up". It's just cheap power with a host of ways to pay that will make your life easier, including direct debit. Cannot recommend this company enough. Oh, and it's also renewable! Total bonus.

Deeman88

Deeman88Mildura

  • 2 reviews
  • Verified customer

Great Price & Customer service!

published

Been with Pacific Hydro for nearly a year now (I was with Dodo and got sucked into their discounts), I wished I joined up earlier so I could've saved myself lots of money. They have an easy to understand bill with the best rates around (without any discounts needed). It didn't take long to get my electricity set up and I haven't had any drop outs. I highly recommend them!


Great Customer Service

published

Just signed up with Pacific Hydro, based on reviews on this page and I agree totally with previous comments. The process was so easy, I couldn't believe it when the customer service rep said that was all. There was a small glitch with my sign up and I was rung back immediately. So friendly and helpful and the rates are astounding compared to my previous supplier who used discounts to bamboozle you. So far so good.


BM

BMMelbourne

  • 10 reviews
  • 16 likes

Stop getting screwed by the others!

published

Merlin51h

Merlin51h

  • 11 reviews
  • 12 likes

Very happy camper

published

I've only just come on board with Pacific Hydro with the supply of electricity but just from the interaction with their customer service and rates, I am extremely satisfied. The change over was relatively smooth although it was delayed somewhat due to the public holidays and compulsory cooling off period. They must have the cheapest rates that are available! The only reason I haven't given them 5 stars is, like I said, just begun my journey with them so we'll see how they go in the long term. So far so good.


David A

David AMelbourne

  • 2 reviews
  • 10 likes

Cheap pricing and Australian Call Centres

published

Called yesterday and spoke to Anthony and given great electricity rates,received welcome pack within minutes and a confirmation email once I completed the sign up process.
No pushy sales people just great service.
I have been trying to sign up with another company for 4 weeks and achieved more in ten minutes with Pacific Hydro.

Eltech

EltechCroydon, Vic

  • 6 reviews
  • 17 likes

Great rates and customer service

published

Just swapped over to Pacific Hydro electricity.
Their rates are the cheapest around as of December '17. About 18 cents per kWh. (SPAusnet)

Their most expensive rate is still cheaper than the cheapest rate of the other company I was formerly using. This is going to save me hundreds each year!

I had to sign up by calling them, and via email, which isn't quite as simple as signing up online which you can do with other electricity retailers. But, i think the cheap rates are well worth the extra steps required to sign up.

I had a few questions about the bills and found their email replies to be very prompt, (within 10 minutes) detailed, and courteous. I give them 10/10 for customer service, and price!

ṣ̄ụk

ṣ̄ụkSydney, NSW

  • 10 reviews
  • 29 likes
  • Verified customer

No nonsense, no hidden fees you get what you see

published

Connected electricity for renovation on a house in Victoria. Rarity actually talked with an Australian call centre and power was connected with nil issues. In fact they were very helpful with signing the contracts sending them rapidly & following up to make sure there were no issues.

Over the next 6 months had zero issues with this company unlike the provider who supplied my gas. Meter was read monthly & paying by credit card attracted no dodgy surcharges.

Disconnection similar, nil issues or hidden fees.

Recommend if the price is right for you.


pete

petecroydon north

Fantastic Customer Service

published

Recently spoke to Jasmine at Pacific Hydro re Electricity tariff.She was very helpful and provided information as per my request.Great to speak to a local retail supplier in Melbourne.


Old school customer service is back with Pacific Hydro.

published

Old School customer service and someone who knows the industry back to front and a great communicator is my experience. I had issues with solar and he gave me everything. Unreal in this day & age.


GRu

GRuMelbourne

  • 2 reviews

Only been a few bills but I am very pleased

published

We changed over to pacific hydro for our electricity a few months back. We have had 2 bills so far and they are so much cheaper than our previous supplier. We have already saved a few hundred bucks


powersaver

powersaverVictoria

  • 2 reviews
  • 1 like
  • Verified customer

Amazing price!

published

Changed to PH 4 months ago and have almost halved my bills (was with AGL).
I'm paying 85c daily charge, Peak: 16.50c/kWh Controlled: 9.90c/kWh (before gst) can not be beaten even with other company (scam) % discounts. My bills are about $60-70 a month now down from $120+ for a 3 bedroom, 1 person house. Couldn't be happier.


Page 1 of 2

Questions & Answers

Pret

Pretasked

Hi Guys. Which company is good for gas and power connection.

No answers

Pret

Pretasked

Do they supply gas connection as well?

No answers

Jean Trotter

Jean Trotterasked

Do they service postcode 4509 and do they do gas as well?

No answers

Get an answer from our members and Pacific Hydro representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.