Fantastic rates and service
Had the electricity connected over 12 months ago in a simple and easy transfer that was handled professionally.
Their customer service is local and have found them pleasant and easy to deal with.
Always get the bill by email and the direct debit in place is always on time.
Cannot fault this company - I wish more would take a leaf out of their book!
I did the change in September last year , and it's been such a saving for me.
Staff are great.
Support has been great.
Their prices have been great.
I am so happy that I did the change. I've saved hundreds of $$$'s, and being only on a pension, they've made my life less stressful.
Thank you so much Pacific Hydro [Tango Energy now].
Thoroughly recommended to everyone having problems with their current power supplier.
BTW, did I mention they were great? LoL.....
Very happy with Tango Energy (formerly Pacific Hydro)
I switched to PH (now Tango Energy) about six months ago. Outstanding customer service and competitive prices. Bills are easy to understand. I can highly recommend this energy provider. Cathy Matthews
Unbeatable pricing and great service
We were going to re-connect our new home electricity with Click Energy when I read about Pacific Hydro's low prices. We have been with them for almost a year now and it has been smooth thus far. I'm actually shocked at my bill.. how LOW the price is compared to the competition. I love it when I get cold calls to move my electricity by other retailers and they tell me of the "great discounts" if we move to them but when I tell them of the prices I get with Pacific Hydro, they are shocked and thank me for my time.
Billing is done monthly and we have not been happier with the low electricity price we pay each month. I can't comment on the customer service except during the sign up and that was great. I reckon they are still a comparatively new retailer so don't have an online portal for sign up since I had to print out a form, fill it up and scan the form before emailing it back to them. It may have improved now but that is the only tiny fault I think off.
I didn't think it was possible - Great Service and Great Prices
After having a disastrous experience with AGL's "Customer Service", then moving to Click Energy whose prices were shocking and then onto Energy Australia with lower prices that crept up very quickly, I was dreading the move to another supplier who would be more or less the same, but I was pleasantly surprised with Pacific Hydro - they have the best prices and you get to speak with an Aussie who knows the products and services the company offers. There are no "on time" payment discounts or "special deals" ... you just get a great rate that makes paying the bill a bit less painful. There was a bit of paperwork to begin with but the switch-over was seamless and the electricity supply has been flawless except for one stormy night when we lost power, but the whole street had a power outage then. I am a very happy customer and hope to continue to be for as long as possible. I just wish they provide gas supply also...
Tango Pacific Hydro are a great energy supplier
Easy to talk to local call centre staff that provide excellent customer service and lower Electricity rates compared to other energy suppliers.
Simply the best price
I have been with Pacific Hydro for more than 6 months now. The sign-up process was easy, and the rate has always been so low. Amazing company!
Saved so much money
Pacific Hydro is fantastic. They are easy to get hold of on phone or email, offer a locked in energy rate, and also offer quarterly or monthly bills. There's none of this "buy now to save, otherwise we'll jack the price up". It's just cheap power with a host of ways to pay that will make your life easier, including direct debit. Cannot recommend this company enough. Oh, and it's also renewable! Total bonus.
Great Price & Customer service!
Been with Pacific Hydro for nearly a year now (I was with Dodo and got sucked into their discounts), I wished I joined up earlier so I could've saved myself lots of money. They have an easy to understand bill with the best rates around (without any discounts needed). It didn't take long to get my electricity set up and I haven't had any drop outs. I highly recommend them!
Great Customer Service
Just signed up with Pacific Hydro, based on reviews on this page and I agree totally with previous comments. The process was so easy, I couldn't believe it when the customer service rep said that was all. There was a small glitch with my sign up and I was rung back immediately. So friendly and helpful and the rates are astounding compared to my previous supplier who used discounts to bamboozle you. So far so good.
Stop getting screwed by the others!
I love that they dont try and suck you in with discounts - they've just got the best rates. I've just swapped from Red Energy to Pacific Hydro after getting the increase price of my electricity in the mail. I calculated Pacific were 35% cheaper on cents per KW and 11% cheaper on their service to property charge even after factoring Red's so called discounts. Everyone should take a look at these guys because judging by the other reviews on this site -if you're not with them you're getting ripped off! Great to see a company that isn't colluding with all the rest to rob us -thanks guys, well done! And their customer service so far has been great -Francesco replied to all my queries in a matter of minutes/hours not days and made the swapping process easy.
Very happy camper
I've only just come on board with Pacific Hydro with the supply of electricity but just from the interaction with their customer service and rates, I am extremely satisfied. The change over was relatively smooth although it was delayed somewhat due to the public holidays and compulsory cooling off period. They must have the cheapest rates that are available! The only reason I haven't given them 5 stars is, like I said, just begun my journey with them so we'll see how they go in the long term. So far so good.
Cheap pricing and Australian Call Centres
Called yesterday and spoke to Anthony and given great electricity rates,received welcome pack within minutes and a confirmation email once I completed the sign up process.
No pushy sales people just great service.
I have been trying to sign up with another company for 4 weeks and achieved more in ten minutes with Pacific Hydro.
Great rates and customer service
Just swapped over to Pacific Hydro electricity.
Their rates are the cheapest around as of December '17. About 18 cents per kWh. (SPAusnet)
Their most expensive rate is still cheaper than the cheapest rate of the other company I was formerly using. This is going to save me hundreds each year!
I had to sign up by calling them, and via email, which isn't quite as simple as signing up online which you can do with other electricity retailers. But, i think the cheap rates are well worth the extra steps required to sign up.
I had a few questions about the bills and found their email replies to be very prompt, (within 10 minutes) detailed, and courteous. I give them 10/10 for customer service, and price!
No nonsense, no hidden fees you get what you see
Connected electricity for renovation on a house in Victoria. Rarity actually talked with an Australian call centre and power was connected with nil issues. In fact they were very helpful with signing the contracts sending them rapidly & following up to make sure there were no issues.
Over the next 6 months had zero issues with this company unlike the provider who supplied my gas. Meter was read monthly & paying by credit card attracted no dodgy surcharges.
Disconnection similar, nil issues or hidden fees.
Recommend if the price is right for you.
Fantastic Customer Service
Recently spoke to Jasmine at Pacific Hydro re Electricity tariff.She was very helpful and provided information as per my request.Great to speak to a local retail supplier in Melbourne.
Old school customer service is back with Pacific Hydro.
Old School customer service and someone who knows the industry back to front and a great communicator is my experience. I had issues with solar and he gave me everything. Unreal in this day & age.
Only been a few bills but I am very pleased
We changed over to pacific hydro for our electricity a few months back. We have had 2 bills so far and they are so much cheaper than our previous supplier. We have already saved a few hundred bucks
Changed to PH 4 months ago and have almost halved my bills (was with AGL).
I'm paying 85c daily charge, Peak: 16.50c/kWh Controlled: 9.90c/kWh (before gst) can not be beaten even with other company (scam) % discounts. My bills are about $60-70 a month now down from $120+ for a 3 bedroom, 1 person house. Couldn't be happier.
Just switched to Pacific Hydro. Seamless and fast sign up. Clarity on good rates. Pleasant call centre staff.
So much better than previous retailer who billed me incorrectly for almost 2 years. Always check your NMI and Actual Meter numbers are actually correct.
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