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Pagnian Imports

Pagnian Imports

3.9 from 33 reviews · View Statistics
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Reviews

  • Product Quality
    4.3 (12)
  • Return Claim MadeYes (3) · No (13)
  • Shipping
    3.4 (13)
  • Warranty Claim MadeYes (3) · No (10)
Previous
Next

Great service

published

WOW I ordered my Next Level Racing F-GT Elite Cockpit Wednesday lunch time and received it the next day by 10am. Great team to talk to, great range of products and speedy service. Will defiantly be back for other item's. Thanks again everyone involved.
Ralph

Shipping
5/5
Incentivised Review No

Good customer service and somewhat reasonable shipping

published

To be updated soon but overall customer service wise is a A+, shipping can always be annoying and may be late but as long as it isn’t damaged It isn’t too bad. To be updated in terms of product quality

Shipping
3/5
Incentivised Review No

very poor product quality, and still waiting for a response from the company after writing email to them

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Wolfman J.
Wolfman J.
  • 3 reviews

Next Level GTxtreme V2 Racing Simulator Cockpit Chair

published

Awesome cockpit for the money and you won't be dissapointed!
The guys at Pagnian go the extra yards and customer service is A grade, and shipping is free what do you want? ;)

Cheers.

Product Quality
5/5
Shipping
5/5
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CTYM
CTYMCentral West, NSW
  • 3 reviews
  • 1 like

They responded to my complaint about delivery

published

Pagnian responded to my complaint about delivery - which is a good sign. Had a follow up phone call and product was expeditied.

Product Quality
1/5
Shipping
1/5
Michael S.
Michael S.Greater Melbourne (Inner), VIC

Rollaway Wheels were an accessory but dont fit

published

Wheels advised for the model of cockpit cannot be installed on arrival the brochure says 2 other models are compatible

Incentivised Review No
RRR
RRR
  • 2 reviews
  • 2 likes

Great service

published

Purchased the NLR F-GT Lite racing seat off them. They dispatched the next day and item came within 3 days (QLD to MEL). One of the bolts came off the black lever which was impossible to put back on. I emailed them and the next day they shipped a replacement part. Really happy with the aftercare service and the racing seat is perfect for a small apartment. Would have purchased the wheel and pedals from them too but they didn't have the F1 bundle i was looking for.

Product Quality
5/5
Shipping
5/5

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Next

Crap shipping and pre order dates are a lie

published

Yeh these guys suck say they would deliver a setup to Perth in 5 to 7 days so I bought it next they say will take no less then 14 days then stupidly I pre ordered a racing seat which said the pre order would be in the next day so I bought that 4 days later they message me saying the pre order aint coming in for another two weeks and thats before sending it so dont believe these people say they will tell ya anything so u will spend ya money

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Matthew
Matthew
Alan
AlanDarwin, NT
  • 3 reviews

No complaints - Absolutly TOP SERVICE

published

Great service, the guys followed up on queries and despatched everything as per availability.
The Fanatec Sim gear (DD2) and accessories looks great, packaging you couldn’t ask for better and post arrived on time.
Totally happy.

Product Quality
5/5
Incentivised Review No
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Angel H.
Angel H.Greater Melbourne (Outer), VIC

Very Quick Delivery

published

Chat to Kenny, almost closing time and he still managed to get it shipped before the last delivery pickup.
Bought closing Friday and received it on Monday.
Great support as well. Needed help after the installation jumped on chat and Kenny solved the issue.

Product Quality
5/5
Incentivised Review No
Michael
MichaelSydney, NSW

great

published

Great help from all the staff very good service from start to finish super helpful and friendly great products even called back to let me know the product is shipped

Incentivised Review No
Eddie B.
Eddie B.Greater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Very helpful service

published

firstly, I purchased a wheel stand from them, arrived within a week, then I ordered an add on seat to convert it the stand into a complete cockpit, also arrived in a week. Within a few days the adjuster for the seat broke, I contacted them via email, after a few emails and a quick video showing them the problem, a replacement set of seat rails were sent out.

I've been more than happy with the service provided, and the product they've sold.

Product Quality
5/5
Shipping
4/5
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Rebel M.
Rebel M.
  • 2 reviews
  • 1 like

Fantastic customer service prompt delivery

published

We have purchased many items from Pagnian Imports and their customer service experience is second to none! Fast delivery and always so helpful and friendly with the customers. Highly informative sim team. Very satisfied....Will always shop with Pagnian Imports!!!

Product Quality
5/5
Shipping
5/5
Tom
TomGreat Southern, WA

Very bad management

published

Went onto their site to order Fanatec products ,site said stock was available so I rang up to make sure that they actually did have the products in stock ,I was told yes so I ordered ,24 hours later I got an email stating that they were out of stock and that I had to wait for 2 months, i requested a refund and have been waiting ever since ( 8 days now) also when my cockpit arrived wich I bought 3 months ago parts were broken , I was promised replacement and $50 discount but that never happened, shop around people , not happy at all

Incentivised Review No
Return Claim MadeYes
Jez27
Jez27MELBOURNE
  • 4 reviews
  • 4 likes

Never Arrived

published

While i’ve been waiting for the sim chair months, this Is more due to covid rather than issues with Paganism themselves. However once dispatched with their chosen courier company (TOLL IPEC), it has disappeared into the ether. I have honestly lost any hope for delivery. Disappointed.

Shipping
1/5
Incentivised Review No

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