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Palm Pools and Spas

Palm Pools and Spas

2.6 from 35 reviews · View Statistics
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Reviews

2.6
35 reviews
  • Value for Money
    1.0 (3)
  • Cleaning & Maintenance
    1.5 (2)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (0) · No (3)
  • Warranty Claim MadeYes (0) · No (3)
Previous
Next
Tekuiti
Tekuiti
  • 2 reviews

Average - Grouting Now Being Redone

published

This review is many years in coming but due to poor workmanship, tiles are now falling off our Palm Pool and we are now paying a tiler to redo the entire pool . During the pool installation and after service the operators were so arrogant and bullish that my parents were just happy to see the back of them. After reading the previous reviews I am pleased to add our experience as a warning to potential customers.

Value for Money
1/5
Cleaning & Maintenance
2/5
She
SheSydney, NSW
  • 9 reviews
  • 8 likes

You can’t get away with people’s hard earnt dollar

published
Value for Money
1/5
Cleaning & Maintenance
1/5
Maria f
Maria fSydney, NSW
  • 3 reviews
  • 3 likes

Poor customer service and all round service

published

This company never returns calls or responds to email. They are quite happy to receive the payment but once they do, you never hear from them again. I don't even know if I have warranty. I went up and down Withers Rd Rouse Hill and they are no where to be found. They are no longer at Castle Hill. Who knows if they are at Dee Why and Caringbah like they say. Applaud how I have been disregarded. No use leaving messages on their phone or email.

Incentivised Review No
Return Claim MadeNo
Barry
BarrySydney, NSW

Paid $16,000 for no work done

published
Value for Money
1/5
Incentivised Review No
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Fed up
Fed upSydney

Run as fast as you can

published

Not happy

published

Unfortunately I am writing this poor review as I am now aware that many people have had a similar experience. Signed with [name removed], owner of Palm Pools on 1/2/2018. It is now 13/11/2018 and am still waiting for the small pool (3 metres by 4 metres) to be completed as once it was filled, it leaked more than half the water. Every step of the way has been difficult and the expense has blown out to be 50% more than the contract indicated. The project manager [name removed] was extremely rude and most unhelpful. The only person who did as they said they would, was the office person, [name removed]. It has been a very bad experience.

Palm Pools and Spas
red a.Palm Pools and Spas

Your pool took that long because you had overseas visitors and you didn't want us doing work, also you never paid on time which delayed the build and you still owe us nearly $2,000 so come on pay your bills before you write a review

Angry
AngryCarramar
  • Verified

Absolute Nightmare

published

Sales pitch was perfect, original quote was a within budget! Time frame they gave me to complete it was a dream! BUT don't be fooled, once the contract was signed it became my worst nightmare. Communication was difficult, they lack in returning calls or emails so we were consistently chasing them, hidden fees blew our budget and it took them 10 months to complete!. Please don't be fooled, don't sign with Palm pools & Spas, if you do you will regret it. I know I do.

Swilly
SwillySydney
  • 3 reviews
  • Verified

Bring on Summer!

published
Palm Pools and Spas
red a.Palm Pools and Spas
Stephen
StephenSYDNEY
  • 2 reviews

We love our new pool !

published

We purchased a new pool from Palm Pools - signed up in Feb/18 and had a fully complete and operational pool by June/18. Red was great to deal with and had a very detailed understanding of what is required to build a pool on our site. Denis was a great project manger and ensured that the pool was built to a great standard.

Overall, the process was painless and we love our pool. This kids love it.
A very satisfied and happy customer.

Palm Pools and Spas
red a.Palm Pools and Spas
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Re-lining of our swimming pool has taken almost a year and not resolved

published

Plumbing that was sub-contracted is faulty which means may not have the option to put in Solar as agreed. We have not received a response to formally resolve over a two month period.
We are not happy with the interior calling of the pool which we payed extra for. Again still unresolved despite multiple phone calls and emails.
Customer Service has been appalling inclusive of being yelled at told to go away.

We absolutely love our new pool!

published
Palm Pools and Spas
red a.Palm Pools and Spas
Suzanne
SuzanneSydney Surrounds, NSW
  • 2 reviews
  • 14 likes
  • Verified

I would never recommend this company

published
Palm Pools and Spas
red a.Palm Pools and Spas
Palm Pools and Spas
red a.Palm Pools and Spas
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  • Verified

New Pool at Cromer

published

Palm Pools just finished our pool at Cromer, the end product is great, although it took slightly longer than expected or what we had hope for. Red made sure we got the design we were after and navigated the council/compliance extremely well - some pool companies we dealt with in the quote stage couldn't assist us or wouldn't work around it or understand regulations. They were always available to assist during the process and did their best to resolve any issues as quickly as possible. Some of the reviews I have read here don't reflect the experience I had with their team and customer service standards. It is a family company and you deal with the owner (Red) and his son/wife etc. and they were always available to us.

Longchamp
Longchampsydney

never again

published

Please do your research on this company , they are not to be trusted , they have no good costumer service , never returning calls or emails , all they are interested is getting the contract, after that its a constant battle. My pool is a total disaster and a big loss of money , if only i knew that they had change their previous company name to this current one . Do not be fooled by there sales manager and the big sales talk full of empty promises .

Palm Pools and Spas
red a.Palm Pools and Spas
Longchamp
Longchamp
Palm Pools and Spas
red a.Palm Pools and Spas

Amazing beautiful in ground concrete lap pool

published

I can’t recommend Red from palm pool enough professionalism is the word I would use to discribe palm pools .. this company is fair and reliable it’s a pure pleasure dealing with a true gentleman and work that is of a high standard.. they go above to make sure the customer is treated respect if you are thinking of installing a pool or spa this is the company that you should deal with

Questions & Answers

Daisy
Daisyasked

Where has Palm Pools gone? Haven't been able to contact them for over a month and no response to phone messages or emails.

4 answers
Daisy
Daisy

We have the same issue. Been trying now since the end of Feb 2019 to contact them by phone and email - no response. A search of the web takes you to Sunshine Pools and Spas. Similar details and names to that of Palm Pools. Different phone number - tried that and no response either. We even have a few tradesman contacting us for payment as Palm Pools haven't paid them.
Steve.

Fed up
Fed up

Hi Steve
Not sure where they have gone as we couldn’t get hold of them too ... they never answered our emails, only time we heard from them is when they tried to send us a invoice to be paid.
We are now seeing legal action.
Good luck

Nick
Nick

Try Sunshine Pools and Spas Rouse hill. Looks suspiciously similar.

Get an answer from our members and Palm Pools and Spas representatives

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