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Panasonic Inverter Microwave NN-CF770M
The unit is out of warranty, but almost not used at all - in a unused granny flat. Panasonic refuses to help at all with either fault finding - nearest tech is 100km away from Cairns, or part replacement costs etc. Just fobs you off to go and sort it out yourself. This is a $600 plus top of the line inverter multi function microwave that failed after very low hours. A technician fault checked it and it is the inverter - $200 plus excluding labor etc. Do not purchase any Panasonic microwave - very low quality, no customer service, no technical s...upport in FNQ. Breville on the other hand goes out of their way to help their customers - the service is like night and day. Stay well clear of Panasonic - expensive and fails like cheap rubbish, no customer service.
Noisy aircon - worst warranty service. They don't have courtesy to call back or email.
A 6 months aircon became noisy and on contacting warranty service they asked me to send a video. I emailed video and it followed up with another email a week later but received no response. Called them twice after nearly 2 weeks but I am still waiting for a 'technician' to get back to me. Not up to the mark - Sorry!
Panasonic microwave 1100W Inverter technology - BAD quality, danger when using
Panasonic Inverter microwave 1100W costed over $300, expensive, but the product is not as good as their selling point of new tech of inverter more even on cooking, after 1 year out of the warranty, the microwave when heat up- food 1 side is heated, another side no hot. The 2nd year, it suddenly caused my whole house power off (electricity short) when was using it. Costed me $250 to get Electrician to fix my house' power! Contacted the cust service, Eduard replied that it is out of warranty, my own cost to repair. Such bad quality is not worth to repair and I will never buy Panasonic product again. $100 of other brands even much better than it, see lots of complains about Panasonic microwave here.
A company that was! Now just over priced poor quality products and customer service to match.
Genuine manufacturing error with microwave, internal coating degrading, peeling, heavy rust after just 2 years and it was one month out of warranty when I logged a claim. Baked enamel coatings should last 10years, it should be the last part to fail not the first. Panasonic not taking responsibility, all photos and evidence provided. Apparently it's my fault for cleaning with soap and water to often that caused the enamel coating to start lifting and blistering causing rusting. I will never purchase another Panasonic product ever.
Chronic fault unrepairable
I have had two Panasonic Microwave oven Convection Model NN-CS894SQPQ and both have lasted less than 3 years. Chronic fault with cooling fan not working and apparently unrepairable. Help line sends me to the same repairer that couldn't fix it and said goodbye, can't help you.
Microwave dead in 3 years
Bought a Panasonic NN-ST776s microwave from Harvey Norman for $300 3 years ago. Received occasional H97 errors on the screen that can only be reset using a sequence of buttons provided by Panasonic support. Same error got more and more frequent until unusable. This is essentially a bandaid solution that gave them enough time for the warranty to run out. Now the sequence fixes it for 5 mins before it breaks down again. They refer me to a service centre that’s over an hour drive away, that I have to deliver it to them to get a quote, and will aut...omatically cost $85 just to get the quote on fixing it. Called back and asked for service manual, which they sent me an operating manual and instructed that only their service centres are allowed it. $300 scrap metal in 3 years. Stay away
Don’t buy Panasonic!
I purchased a 3 thousand dollar Panasonic t.v from J.B hi fi Ipswich. The t.v can’t be turned up past 6 in volume as the speakers vibrate the whole t.v...... I rung J.B hi fi to complain about the vibration. I was told a repair person would come to my house to look at the t.v as it was under warranty. If they can’t find a manufacturer fault I would be charged over $150.00. Pffft WARNING don’t buy a Panasonic t.v they are very over priced and very much over rated. Never will I buy Panasonic again in any appliance! Your loss Panasonic!
Very poor customer service from Panasonic
I submitted an initial review re poor customer service from Panasonic. I am unsure if the initial review was submitted.
My requirement is simply that Panasonic listen to my genuine complaint, and provide a logical response.
This is NOT currently happening when discussing my issue when dealing with Customer Service.
Bread maker dud model SD -ZB2512
We have used our bread maker not even a handful of times and now it has no power to the machine and this is the second time this has happened after being replaced the first time due to this issue and now it has done it again!!! Not happy customer would not recommend yo anybody to purchase Panasonic products!!
The customer service was amazing!
I called to complain about the remote screen being faulty.
I couldn't use the remote.
I was so impressed with the customer service.
I was delivered to my door a brand new remote to replace my faulty remote.
I am so impressed with the customer service.
I need more aircon's, and will only use PANASONIC!
The reviewer stated that an incentive was offered for this review
Terrible customer support
I purchased a Panasonic split system air conditioner and have in the past 2 weeks been trying unsuccessful to get a technician to come to my house to review the problem as it’s still under warranty. Not cooling well at all. I keep getting told that the technician is ‘really busy and hasn’t had time to book the service in’. Terrible customer service. Won’t be purchasing a Panasonic product again.
DO NOT PURCHASE
I had a Panasonic microwave for 43 years and loved it, so I did not hesitate in purchasing another Panasonic when I wanted to replace it. I bought the ST65J. From the first time I used it I found that the smell of the food that had been cooked or heated would remain and consequently, every time you opened the door you would be greeted with an unpleasant odour. Additionally, I discovered that the microwave created a large amount of condensation and the door and walls would become quite wet. I had not experienced either of these issues with my pr...evious microwave. After lodging a complaint with Panasonic they replaced it. Unfortunately, the replacement has proven to be no different with regard those two issues. Furthermore, those issues pale into insignificance as I now find that the paint on the surface of the interior of the microwave is peeling and rusting - after 4 months of use. I again contacted Panasonic and was absolutely gobsmacked to be told that the paint peeling was not covered under warranty and have refused to do anything about it. Not only is this microwave rubbish, but Panasonic is not prepared to back their product or to look after their loyal and long term customers. Take my advice and do not purchase this microwave.
The best 4K camera on the market
I purchased a Panasonic HC-V985 4K Video Camera from Panasonic Australia, which stopped working properly a year and 7 months since the battery wouldn't charge so they kindly offered to fix it under warranty for me or replace it with a Panasonic Lumix FZ80 60x Zoom Digital Camera (4K Video) for free, which was very nice of them to do that for me.
Never buy Panasonic. They do not listen. Software issues. They want you to buy new always. Send emails, phone calls. No response, many reviews online. People asking for help. There none from the company. The act poorly. Do not buy.
There is not a star rating low enough for me to click on. Panasonic! one star is one star too many!
Panasonic made the best all round cordless drill on the market, they never broke and were nearly bullet proof. Service and customer care was impeccable, could not of been faulted....
How things have changed. This has been the most difficult experience in regards to product information. No one has yet given me a straight answer, In fact it took 5 phone calls before anyone could even tell me if there was still a tool department. They gave me a phone number but of course the phone number lead to nothing (a disconnected number actually).
I rang th...
Questions & Answers
Dear Panasonic. Why does no one answer basic questions like “what has happened to Panasonic power tools”?.
I have wasted days now on trying to get a straight up answer on the future of your cordless tool products.
I was advised to speak with a tool shop. The tool shop is very knowledgeable on Panasonic tools but no more than me.
What is the future, or even the current situation on Panasonic power tools?
Very unimpressed with the endless phone calls and emails. Not one person answered a question straight.
. I have been talking up your power-tools, air-conditioners and fridges for years. I have easily increased your sales in all three fields......
you have embarrassed me Panasonic. And jeopardised the integrity of my word.
Panasonic are a nightmare to deal with. I've been dealing with them for 4 months and finally got my split system replaced today. Good luck
Still no call??? Have they gone under or something and are just selling off what they have on the selves? I read yesterday TV's are done and dusted. Shame on the Power Tools the drills were fantastic. Can not believe how terrible the customer service is.
I am a refrigeration/aircon tech (among a few other things). Keep me posted on the results of the Air/Con I would be interested to hear what happens.
I have the Panasonic NN-CS894 Microwave with Oven functionality. The machine's glass broke. Contacted the Panasonic to find out why. Been told that it is not manufacturing fault and cant be replaced under warranty. Please do not buy that machine or the new replacement came out as it has the same thing. Panasonic does not tells you that glass is not covered under warranty but when contacted their Authorized repairer European Electronics, they said it was never under warranty and been told that Panasonic does this all the time. They suggested to lodge the complaint with ACCC.
Contacted the CEO Paul Reid's office for answer but they seems to ignore the emails.
Please do not buy Panasonic items as they do not care for customers or their reputation. Just want to sell bad quality items.
I am still trying to get my problem resolved. Contacted Panasonic last week and was promised a call from the supervisor which of course they haven't done yet. That is exactly what they do. They keep stalling so that people give up. I will be contacting ACCC if I don't get a call by the end of the week because I'm not going to give up
I have lodged the complaint with Consumer affairs and been told that to take the complaint to the VCAT for resolution. Panasonic has such a reputation with Consumer Affairs that every case officer knows their management team members as well. As I mentioned the name in the complaint and the case officer recognised it.
I have lodged the complaint with ACCC for unsafe machine and it should not be sold as it can blow up and people can get hurt. As the glass base crack can be dangerous. ACCC is looking for more people to lodge the same complaint so they can put the product on unsafe list and Panasonic can recall old and new model of that machine.
Why is it that in AUS, you only have one model exhaust fan for sale, where as in the US there are 29 different models to choose from?
We here in AUS not good enough to have the other better US models?
I purchased the FV-24JR2 model for the toilet as your web site says it can be set to run at 22l/s at 20db (or .3 sones), but when activated it constantly runs at the highest setting of 44l/s at +31 db.
It only runs at 22l/s after fifteen minutes of no activity.... but that's when it should shut down.
From my experience dealing with Panasonic, nothing would surprise.
In Australia atm, Panasonic seem to have lost contact with their most important asset...Their Customer.
Hi Static, thank you for the feedback, yes the range of what Panasonic Australia sells varies from other countries depending on local demand and potential sales. We are regularly looking for new products we maybe able to introduce to the Australian market.
Hey thanks for responding,
How about quiet exhaust fans. Every forum i have been there are literally hundreds asking where in Australia can you get quite exhaust fans. We have enough noise in our lives, produce quiet low volume exhaust fans that when running barely make a sound and Australians will buy them.
The FV-24JR2 runs at full speed when activated, not the 22l/s that i have set. When it does run at 22l/s it is quite but it never stops running.
It seems that Panasonic and other manufactures really could not give a crap about Australian customers. and just sell us the leftovers that the rest of the world wont buy.
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