Panasonic Australia

Mitsubishi heavy industry ducted air conditioner decided to go the way of old conditioners, ie it died. Replaced with new panasonic ducted air conditioner which does a good job in cooling the house down. Small problem with vibration was sorted out and all is good now. I think, will monitor. Show reply

I recently had a complete Panasonic Ducted HVAC system installed by a certified Panasonic agent and the system doesn't operate as marketed. The installation is as rough as can be and the installer won't attend the site to fix the system. The system doesn't work and I haven't had any luck with Panasonic Australia with resolving the matter. The… Read more

system is non-compliant and I'm having to pay a third party to fix the brand new system. Stay away from Panasonic and their dodgey agents. Once they have your money, you won't hear from them again.

We have just replaced our Panasonic microwave which was bought in 2014 with another Panasonic model no NN-SF564W they are a well built unit we are believers in Panasonic as we have a 52 inch TV which is still giving outstanding performance we bought it new in 2007, PANASONIC MAKE GREAT PRODUCTS … many thanks Roland Smith Show details ·  1

Delight in music listening – I bought a Panasonic CD Stereo System because my two old players were slowly dying. What a relief to have a CD system that returns the disc after playing and doesn't cut off after 5 minutes. New product, new delight in music listening. Alan T Show reply

Very poor Customer Service – Only wanted to ask a very basic question about Blu Ray DVD . Would not s=discuss without me giving Credit Card details which would incur an ongoing monthly fee. I NEVER give CC detalis to unknown site Show 3 replies

I have a faulty 7.0 kW air conditioner. Our installer assisted us to sent warranty claim to Panasonic. The respond from Panasonic warranty team is hugely disappointing. Their respond is super duper slow, on top of that, the warranty team did not provide me any update as to when they will come to diagnose or to do replacement until we as customer… Read more

follow up on them.

I cannot believe Panasonic as a big brand from Japan has this kind of Customer Service mentality. This is really a huge embarrassment for them as one of the big company. it is unfortunate I'm stuck with this brand, as I bought my new home and it came with Panasonic air conditioner. I have a plan to change brand in the near future, as this is for me unacceptable service.

To those who were thinking to purchase Panasonic product, perhaps you might want to think 10 times, whether its worth it or not. I did some research, Panasonic product is quite expensive product, hence the expectation they should have a good Customer Service and Warranty Team, yet, the reality is their respond is very slow and they seems did not care with customer product satisfaction.

Purchased Panasonic DVD Player about 5 weeks ago. Could not record on channels 2 and 10 (pixilating) but all other stations work well. Advise Panasonic of problem and they said the player is working normally. I contacted 2 TV aerial specialists (as advised by Panasonic) and both said the DVD player is old technology and probably not compatable to my new smart TV (case 00571101) Show details

What sort of cheap company doesn't provide a remote for aircon which lights the screen. I have to have a torch on my coffee screen to see modes. It's 2025! What was once a top brand is now an embarrassment. Show details

I purchased a new Panasonic microwave through a retailer late 2024. Immediately, the machine had a loud clacking sound. Obviously the machine has faults even though functionally it still operated. Talking with Panasonic Support, they requested a video of what was happening. I did that (yet the Panasonic site did not allow for a large file… Read more

transfer so they had to organise another transmission medium). After some time, they completely discarded the video review which clearly shows the issue - and have been demanding I take the machine to a Service Center (an hour away), leave it there for a review (and I have to go without the machine for an unknown time) and then they'll determine what to do. All of this at my expense and time. They couldn't care less if the video (which they asked for) clearly shows the issue. They should simply send a replacement and be done with it. This has now dragged on for 5 months. Now they will not even return my emails. The machine sounds are getting even worse - I'll end up having to take it to their centre. Panasonic - never again for me. They sell their stuff then make it too hard when there is an issue.

Panasonic Air Conditioner - not what's advertised – Stay away from Panasonic and buy a Mitsubishi. I recently purchased an RZ series 3.5 kw split air conditioner for main bedroom to replace a 17 y/o Panasonic that had a noisy fan motor (the new unit is noisier than the old unit). The new unit has an unpleasant high pitched fan noise that runs at irregular speeds at random times during the night and… Read more

is impossible to ignore. It also makes a noise similar to a flushing toilet at random times. Panasonic say their a/c's are one of the quietest in the world - definitely no true in my case. It was so bad that we had to remove it and install a Mitsubishi. Now we can sleep at night. I posted a review on Panasonic's web site and they took it down saying it didn't meet their website guidelines which I can only assume was because it was negative. Interesting they have only one 5 star review from "anonymous".

poor quality – Quality has really gone down hill big time. Avoid. Absolute rubbish.

Congrats on still making this fabulous product!! – Can’t thank Panasonic enough for still manufacturing a product others have discontinued: Blu-ray Disc Player/HDD Recorder Model DMR-PWT560 purchased at Catch.com.au for half the price quoted elsewhere. I purchased two. I have an 18-yr-old 55” TV which didn’t adapt to the digital changeover but with your product I am able to get all channels and… Read more ·  1

saved myself $hundreds by not having to get a new 55” TV. BTW it replaced my old Panasonic HDD which had lasted us 8yrs. Yours is quality technology.

Don’t waste money on Panasonic microwave – Panasonic microwave only lasted 2 yrs and still have to pay to get it fixed. Very bad customer service also. lasted 2 years and still have to pay almost full price of new microwave to fix. Certain error like H98 should be fixed free of charge or at least assess free of charge. Show details

Fault after fault and slow customer service – I purchased three of the HZ series split systems to be installed October 24. Had one installed in my son's bedroom as the other two were on backorder. After installation, installer turned it on and wouldn't work. I asked them if they could remove the unit and replace with another one and they said 'no once it is installed it becomes a warranty… Read more

issue and will need to be repaired' (i couldn't believe it as it was never in working condition). Waited a few weeks and then a technician came out. He could not fix it and couldn't diagnose the issue. So, he left and still not working. Then another technician was going to come back at which time I spoke to the installers and said that I didn't want a repair and wanted a new unit. The installer said that Panasonic would not give them a new unit to install. I then called consumer affairs and they said that the installing company were sold defective products and they did not have to accept a repair but could request a new unit. I called the installer to let them know this (i dont believe that a large company would not know this but I wont name them at this point in time). Then I was told there were no units available and I needed to wait a few more weeks but it should be in before Dec 21st when the installers go on holidays. After further battles it was replaced on Dec 21st. The units worked ok on cool but then winter hit. The largest unit's flaps wouldn't move when on heat. Two more visits from technicians and they said the flap motor was faulty and they would need to get a replacement one and again this took three weeks. Technician came back to replace the part and it was bent and didnt work! So he left again with the unit not working properly. Two days later I got a call (yesterday) to say the part is on back order so I would need to wait another three weeks. Currently it is start of July 2024 and these units were installed late 2023 and yet nothing but issues! Also, the installer suggested that, the fact that this part is on backorder suggests that lots of units have this issue, perhaps a faulty batch. I was originally planning to install a different brand but the installer said they had never had issues with the Panasonic units and suggested I purchase them instead. I wish I had have gone with my original decision. On a side note when you turn the unit off you assume it would turn off but the flaps often stay open and continues purifying the air which is a waste of electricity when I am not home.

If I could give no stars I would – Very poor products - Microwave fixed and then returned to catch on fire Had fixed and within a week of return caught on fire and microwave disposed of due to it being burnt out The after sales service ( warranty ) is not worth having - reported it and no action and then when a bad review they contacted me again .... supplied all information… Read more

again and advised again would not help unless I had the microwave .. they already knew this but had reopened the case Sales support ( [Name Removed]) was absolutely hopeless and not worth wasting your time - she again gave not compassion for them contacting me and wasting further time ... it was them that contacted me and then said couldn't help DO NOT BUT PANASONIC

Poor quality – The AC started to not function properly recently with error code F93 shown on the remote. It is just a few months after the 5 year warranty, based on the production date 09, 2017. As I moved home last year, I don't have the purchase details of the unit as it was done by the previous owner but the purchase must occur some time after the production… Read more

date. But Panasonic still refuse to cover it by the warranty. They must learn from Apple how to keep the record of the actual purchase date rather than customers need to keep all the paperwork and informaiton. I'm very disappointed with the quality of the AC given the price of the unit is considered as the expensive tier. Will not recommend any of my friends, relatives and co-workers to purchase any Panasonic AC units.

Garbage Support/Warranty – Microwave (NN-ST665B) light has stopped working 8 months since delivery. Contacted support who required me to send my details and microwave details multiple times before pointing me in the direction of the business they contract to do repair works. This place is an hour away, 1 way, and also managed to tell me that if they don't find a… Read more

manufacturing issue that I would have to pay. I then asked them to explain how I could have caused this to happen and how a part that I can't change without voiding warranty could not be a manufacturing issue. They again stated that this is the job of the service centre to decide and could not give me any reasons for this being my fault. They refuse even to get a courier to pick up the microwave for it to be fixed and I will be the one to cover this cost. I find this completely shady and have no faith that they won't find some reason that I've caused the issue and then ransom my microwave back to me including my lost time off work. My previous microwave, which is an older generation of the same Genius microwave, lasted 8 years before the light failed and still works except for the light. I expected far better quality from a newer product and could not be more disappointed with the product and also with the support offered.

Update - Discussed with 'Panasonic' - They admitted the 'script' given to the initial support agent was wrong and that the light no longer working was indeed a manufacturing fault. They were 'willing' to organise the part to be with the repairer and organise for the repair to happen in the same day. I would still have to bring the product to them, an hour away, so basically a lost day of work for which it is not worth it. They used wording within the warranty to state it was a carry in item. Upon this I then mentioned that I can no longer see within the microwave due to the darkened glass and therefore this is a safety issue (ie steam, spilled hot liquids etc leading to burns upon opening) and using the wording of their warranty against them advised this would be more of a major fault. Seemingly they did not care regarding the safety and claimed that the ACCC agreed with them on it being a walk in item. Not that I am privy to what they actually mentioned to ACCC regarding the product OR safety issue at hand, I doubt that all facts were mentioned. The 'Manager' did try to call to discuss (1 try) but then emailed advised this was only to tell me that ACCC sided with them and they were doing nothing else. I advised that you wouldn't call to discuss something so simple and that if they actually wanted to discuss something to feel free to call me again otherwise do not bother. They have not bothered to try again (surprise).

In the end - Poor product quality, Poor warranty/support (initial contact is offshore from what I can tell) and a company that does not care. Good thing the only product from them in my home was the microwave and will not be purchasing another product of theirs again.

My experience ...If you want a working fridge & service DONT buy a Panasonic – Bought a Panasonic Fridge NR-CY55CPSAU .. 14 months later on a Friday after a massive grocery shop & a QLD summer ...it just stopped working, thats when the nightmare got worse, I rang the retailer who said ring Panasonic which I did & 'someone' was supposed to get back to me, that 'someone' never responded. I made repeated attempts to contact… Read more

Panasonic by email & phone.only to have emails ignored and the call centre I kept getting different people who could give me no further information .. only one girl said she would escalate my grievance, then informed me that the part had been ordered. Good, so I thought....after hearing nothing for another few days I got onto the company that were supposed to send a technician, they were still waiting for the part to come from Sydney. Eventually after me chasing, phoning consistently I was informed that a technician would come and replace the mother board the next day which was a Friday..... STILL nothing so I call again ... eventually a technician comes and replaces the offending motherboard ,the following Monday which in my opinion seems like it is a common problem. So nearly 3 weeks later, couple of hundred dollars of spoilt food, $$$$ to purchase temporary fridge, so at least I can feed the family, countless hours of phone calls & emails on my part as they never contacted me, it was a 20minute job. If I had the part I'm sure I could of done it myself. Overall the ignoring & fobbing off, blatant disregard for peoples circumstances and the total inconvenience we experienced was disgusting. So buyer BEWARE...

Panasonic Australia Support – I have been trying to get technical info about the new GH6 camera, regarding the internal crop for video. The GH5, with 20MP, has a 1.4X so the GH6, with 25 MP, should get near 2X. The response from support is mindblowing because of the lack of knowledge in it, perhaps good for a teenager, it really sets a standard of how things must not be done.… Read more

This is not the first time I got these types of responses. I had to answer by saying: please do not offend my intelligence, I am a Chemistry graduate of the 60s and have been professionally in the video business for 40 years. They lost a GH6 sale.

Best Customer Service and 4 x Digital Cordless Answering System EVER – Straight to store saw what I wanted and paid for it. Arrived swiftly. After 12 months one little charger went and they couldn't have been more helpful. I apologised for the urgency of needing 4 handsets but I am disabled and can't make it from one room to the other to answer the phone when it rings. I would never buy any other brand of Cordless… Read more ·  1

phone but Panasonic. Tons to choose from. Mine even has a 'Baby Monitor' on it and an EASY destruction booklet. Still have the first cordless from Panasonic I bought from them when they came out in the '80s. Customer service is second to none. One of the new handsets died. I troubleshot with Panasonic over the phone even though out of warranty. They ordered parts from overseas and as soon as it reached them, they sent it at no cost. In the meantime they rang to see if I was OK. Now THAT'S Customer Service. Manners cost nothing so my advice is to use them, it gets you a long way. Thank you Panasonic.

Customer Service -Melyssa.C is excellent - A credit to the team – My venerable Panasonic OLED TV started having issues and I contacted Panasonic customer support. After going through a few useless representatives I finally was put on to Melyssa.C. Melyssa.C was great, very helpful and knowledgeable. Truly a credit to the Panasonic team. I was not paid, nor received any incentive for this review but wanted to acknowledge great service when I get it. Show details

Faulty, badly design product – NN-DS596B Promised a lot and delivered next to nothing. The thermostat was inaccurate, the griller slow and erratic, the microwave function dried out the food. The customer service was appalling, see case number 426337. It has taken over three months to resolve this and I am still without an oven or an apology. Show details

Panasonic is rubbish – If one reads all the complaints here it covers the terrible customer service, they don't care, they don't want to know, every item seems to be a problem.Why do people keep buy Panasonic? I will never buy another Panasonic air-conditioner, the manual is almost useless, The customer service is almost evasive, you will never get any service out of… Read more

them, is has taken me 2 Hours on a 3° morning to get my air-conditioners to work and this is not the first time I've experienced it, it is an absolute nightmare. It will be out of warranty next and I will still have got nowhere. Every season I have a problem with the heat or the cool. No more Panasonic air-conditioners for me. Next day, ran half an hour, warmed 6° and cut out, got it going again blowing cold here. Panasonic is disgusting, So now I'm stuck in the cold. 11 June 2022, 6 PM I turned off unit, and watched it shut down, the remote read Off, Time On 5:50 AM. I went to bed and came out at 12:45 PM the unit had turned itself On and was running all night, I turned it off.. When I came out after 5:50 AM, the timer hadn't turned the unit On, what a bloody nightmare. Yesterday as usual the remote control was set at 30°, it took three hours to get to 19° with the unit constantly turning itself On for about 1/2 an hour then Off for about 1/4 of an hour. I was sitting under a blanket waiting for the room to get warm.

Times have Changed – Have been a long time user of Panasonic products. Went to look for a replacement for our current microwave which is an interverter, purchased 12 years ago. I was shocked at how much the quality of such a leading global brand had gone down. Knobs which were once aluminium are now plastic, feeling very much inferior. Obviously these new products… Read more

will not be very hygienic and potentially,will absorb the different and varying products used in the kitchen.

Panasonic must have changed their marketing strategy and their potential target market.

Will be looking at an alternative.

Great Product – I purchases Panasonic 31L inverter Flatbed. I love this oven. The back wall's black paint was coming off, so Panasonic said it needed to be fixed as it was a manufacturer's fault. Panasonic customer service was delightful, but I had to persist to get a result. My new oven is arriving on Saturday . HAPPY DAYS!!! Show details

Terrible customer service and product – Terrible customer service and product. Our 3 months old fridge stopped working and it’s been more than 4 weeks that they haven’t done anything about this.

Panasonic are as bad as their authorised repairer – I would definitely not recommend Panasonic as something could go wrong and you’re at the mercy of their “authorised repairer” who are far worse. I brought their pmx 92 hifi system which I thought had a fault in in but eventually I concluded there wasn’t. I found that when I changed DAB radio stations, the signal would turn off then on again. I… Read more

didn’t happen each time but sometimes. I contacted the ACMA and their response was as follows:

“From your description it sounds like the DAB radio is clearing it's digital buffer (which causes the silence) then after a few seconds once the buffer is full, the unit will start playing audio again. This is done so that if you lose signal for a few seconds then the radio has a small buffer (usually 1-2 seconds) so that it has time to perform error correction. The buffer is usually cleared when turning the unit on/off and when changing channels.”

But Panasonic refused to confirm if this was happening and then referred me to their authorised repairer “Video factory” who have just as bad or worse reviews than Panasonic and the latter completely ignored my emails asking to confirm if this was the issue.

Panasonic also refused to let me speak to one of their technicians. They don’t even know about their own product!

Terrible Microwaves – First microwave loud and faulty had to get it switched over. Second one has a broken light bulb and is rusting all within 6 months. Called and extensively dealt with Panasonic Customer service - they are the worst. Dismissive and send you to repair centres all over the city. Bad products, bad customer service, never again. Show details

Excellent customer service – Our Panasonic NN-ST75LWQPQ microwave oven became faulty less than two months out of warranty. After a few quick emails the customer service team realised that the nearest service centre to our home town was over an hours drive so promptly offered a free replacement oven with free delivery. An excellent outcome for us and top rating to Panasonic for their actions. Thank you to the team. Show details

Worst customer service ever – All I wanted was help to Mira cast my new tablet to my Panasonic DVD player and all they want is money Show details

Panasonic “smart” TV is quite stupid – Panasonic “smart” TV is stupid Just discovered that my Panasonic “smart” TV is actually quite stupid. The range of apps is rather limited and useless if you want free streaming. I can’t install any extra apps so now I have to go and buy an android device that does have the ability to install lots of apps. Show details