Panasonic CS/CU-Z42XKR (4.2kW / 5.1kW)
VerifiedMPNs: 16890, 825343, CS-Z42XKRW and CU-Z42XKR1 review
Avoid at all cost – I purchased this unit for the size as we have other units on our property. After reading a Choice review stating 'whisper quiet' operation I thought it would be perfect for our Sanctuary Rescue Centre. OH boy was I wrong, the noise from this unit is unacceptable, sleeping with this unit running would be impossible, if you have close by neighbours, forget it, the outdoor unit can be heard at our main house over 35 metres away! The installer commented after installation how noisy the outdoor unit was and I seriously believed from the noise that the unit had to be damaged or faulty. A service technician from Panasonic has since attended and said it was operating within normal parameters which I don't believe as none of my other units sound anything like this one! This particular unit is NOTHING like any online descriptions and will be unusable due to the noise, so with the unit and installation costs I basically have a $2500 garden ornament.
Provided details as requested above, still no one contacted me from Panasonic, I gave up trying to deal with them after 8 months of getting the run around and contacted Betta Electrical directly. They were absolutely brilliant!! They removed the unit, refunded the purchase price and paid compensation for installation costs, I can not speak highly enough of Betta Electrical, Rosny Park, Tasmania. The after sales service from Panasonic is appalling. I would NEVER purchase anything again from or recommend Panasonic!!
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Hi Jodie, can you please provide your contact details via PM please.