Panasonic SD-ZB2512 Questions & Answers

Hi Alexandra, regarding the banging noise its best to give our customer service team a call on 132600 and they will assist you.

Thank You

Yes, I did do that and provided a video sent it to Jolas (Manager) never hear back. 132600 is customer service NOT technical support.

were you given a case number and sorry about that

Ask Jolas.

Hi Alexandra, Have asked Jolas to call you back asap. Sorry for the delay

Thanks

Hi Sandra, Its best that you call our customer service team on 132600 and they will assist your with your enquiry. Thankyou

Try recipe "11 Italian", for which the ingredients match what google came up with as the basis for Ciabatta.

I've not tried it specifically, but have made the "9 French", which turns out with crisp crust as expected.

Hi Kaza, Give our customer service team a call on 132600 and they will be able to help you.

Thanks

Hi Louli, best to give our customer service team a call on 132600 and they will help you with your questions.

Thanks

K. Thx

Hi there Sarah. I have made about 30 to 40 loaves myself and all but the first one have been flawless. Using the same mixes too! For me and how I make it....flour first then water....I never follow the recipes. Always tweak it, a little more water than they suggest, like 10 to 20 ml. Only use the flat paddle.

Thank you Trent, I didn't have this problem with my first panasonic bread maker. Thanks again for your response.

Sarah, I picked up on Trent’s comment about using the flat kneading blade, which is the one intended for “normal” bread. The yeast is added during the kneading process from the top dispenser so, if you are using the Rye blade (with cut-outs) it may be that the flour/yeast mixture is not mixed properly.

If this is so then the yeast would stay mostly in the upper part of the mix and hence too much yeast in the top and too little yeast in the bottom. Extrapolating and this would result in the bottom half being too dense – and the upper being too yeast’ed (hence bubbly).

If you are using the proper (flat paddle) blade then it looks like there is something wrong with your particular model as I’ve been successful despite being very rough and ready with my process and using the cheapest ingredients.

Hi Marshall, Thanks for your answer, yes I am using the right blade. I have had bread maker for last 20 years. I bought the first Panasonic one for $230 and it was fantastic. It didn't disappoint me even once but this new one is the second one and is a piece of garbage I can say. They just made the look pretty. I wasted more than 10 kilos of flour and have to put up with my husband nagging all the time, thanks again I really appreciate it.

Hi Jacki, please call our customer service team on 132600 for assistance.

Thanks

Sounds like you just need to play with your yeast and water amounts. The machine is set to cook the way its designed so I personally wouldn't go and change anything. But try your different amounts as suggested and see how you go

There are no custom settings, try the rapid white instead, it’s a bit different to the normal.

Hi Jono, please give our customer service team a call on 132600 and they will be able to assist you.

Thanks

Absolutely. If you make a large loaf, I find 1 slice cut in two works well for a normal size sandwich. This is seriously the best addition to our kitchen. Loaf baking as we speak!

Ours does have a slight amount of play, not noticeably. Yours may have a fault.

If you mean when the lid is open it moves from side to side, then i think that's normal, mine does the same. when its closed it only moves very slightly.

Thanks for info, it's only wobbly when the lid is up so probably ok

Hi Philippe, we are regularly receiving stock but yes there are a lot of back orders out there so it will take some time to fulfil all of those orders for this great product.

Hi Chris, as this point we don't have this model in Australia. Sorry but we aren't aware of any plans to bring this in, but it may change at any time. Sorry but our current line up doesn't do pasta programs

Ok Thanks

Whats the SD-ZB2512KST then?

The the SD-ZB2512KS IS NOT the SD-ZX2522. It has an updated touch control panel with extra programs including Pasta dough. It's been available in the UK/Germany for around 2 years.... makes no sense why they have multiple versions and not one global product set. Also comes in a tinted stainless construction... looks so much better. Go to UK Panasonic webiste to check it out.

Hi Tess, you would need to use the set menus. Best to look at the menus from 19 to 31 and determine which one suits your particular request. We would recommend using page 11 from the user manual for further assistance.

Hi Tess, these are currently proving very popular, but new shipments went out this week to retailers, best to check out your local stores and see who has one, or who can order one in for you.

Hi Lynette, we are receiving stock this week, more stock in 2 weeks. Best to check with your retailer where your order is in their list and a rough ETA.

Hi Debby, the paddle comes out of the unit.

Hi Andrew, it is difficult for us to give you advise here as to why the bread isn't rising as it should. We would recommend following the basic instructions in the user guide that provides the measurements for a loaf. We can also recommend our recipes you can find here external link 

The Panasonic Operating Instructions Manual - Troubleshooting does show that '1' will appear on the display if there has been a power failure for certain amount of time. Othewise no idea Toni. Do email panasonic_support@panasonic.mailus.com.au They are prompt with their response and extremely helpful. HD

Thanks Heather. It started after half an hour, I read that apparently it warms the ingredients before starting to mix. (Clever little thing) The days are cooler this week so I guess that must have been the reason. I'm so relieved.