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Pandora
2.4 from 178 reviews

See the Best Jewellery Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
38
4 star
18
3 star
11
2 star
27
1 star
84

Lyoness

LyonessSydney, NSW

  • 9 reviews
  • 2 likes

Sadly they are not what they used to be

published

I used to adore Pandora: their charms, bracelets, necklaces, etc. I would buy their products both in Australia and overseas. Sadly, what they have on offer now has neither the style nor the quality it once had. Pandora used to do decent gold products, and have lovely charms, and now their jewellery is quite cheap and nasty. I was thinking of buying a rose gold necklace, but the metal was something called Pandora Rose, and not even silver plated. Plus I know so many people who have bought chains there recently which just constantly break. Pandora replaced them but it happened over and over again. Like so many companies they just cheapen customers and end up using cheap materials. Will not be buying from them anymore.


CRom C.

CRom C.Perth, WA

  • 3 reviews

Bought a bracelet and 2 glass charms online, payment options great

published

Bought a bracelet and 2 glass charms on their website for online shopping, quick and easy. However, website a bit tricky to use but not a major issue on online shopping (sometimes a bit annoying). Afterpay service is fantastic being able to pay in 4 fortnights. Best still to shop on store rather on their website.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
whosgordy

whosgordySydney, NSW

  • 7 reviews
  • 5 likes

Inconsistent warranty and customer service

published

I was given a Pandora leather bracelet for my birthday 18 months ago. The bracelet broke and one of the charms shattered. I took it to Hurstville store and was advised there is nothing they could do. I went to Miranda store and was told the only solution was to buy a new bracelet. This style is discontinued and i didnt like the alternative. I recently went again and asked for a replacement as it is within 2 year period. They offered to repair the bracelet. Disappointing and inconsistent service for a product that is within a 2 year warranty period.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGift
See all answers
Hannah

HannahGreater Melbourne (Outer), VIC

  • 10 reviews

Love pandora!

published

I have lots of pandora jewellery. Rings, bracelets, charms, necklaces and rings. All so beautifully made. I love the fact they are always bringing out new jewellery! Will be back for more!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
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Mel

MelCanberra 2600, ACT

  • 2 reviews

Picky service

published

I went into Pandora with my Fiance to buy more charms

When we walked in we were 1 of 2 customers in the store, no one greeted us (3 girls) but all made eye contact with us

After walking around the store for some time, my partner went up to one to ask for help, she didn't seem pleased.

After picking 4 charms she commented "Oh you're actually buying"

I guess we come across a poor?

Thanks Pandora.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWoden
See all answers

belp78

belp78Sydney, NSW

  • 6 reviews

Beautiful jewelry

published

I got a beautiful bracelet with Mickey charms for mother’s day. What lovely charms etc they are. Would highly recommend the detail is amazing. Only thing bracket is a bit hard to out on by myself. But other than that I think it’s beautiful.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Luckyone

LuckyoneMelbourne

  • 8 reviews
  • 4 likes

ABSOLUTELY PATHETIC CUSTOMER SERVICE - NO WARRANTY FOR PRODUCT

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Luckyone
Luckyone

Great Customer Service - Merrylands

published

Team member Yasmin at your Merrylands show great customer service. Her knowledge to products and empathy towards customers is of high standard. Thank you! I wiil definately be back in the near future.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMerrylands
See all answers
NOT HAPPY JAN4747

NOT HAPPY JAN4747Greater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Great customer service

published

I took a necklace back to The Watergardens store as it broke. They offered to either replace it, give me a refund or fix it. So I chose a replacement (same necklace). It was 7 months old and I had the receipt. I was very happy.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationWatergardens
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J Morrison

J MorrisonSydney, NSW

  • 5 reviews
  • 1 like

Size improvement

published

I love Pandora but my husband bought me a bangle & I went to a store as I felt it was too big. They said it was the correct size because I need room to put my charms on. So I began to buy charms & have quite a few but the bangle is still too big. I couldn't exchange it as was out of the 30 day customer refund period so I went to another store the other day to buy a new bangle & tried on the smaller one but that was too tight with the charms on. This was the smallest size before the one I have. Why does Pandora not make an in between size? Not everyone's wrist is 17, 19 & so forth.

Return Claim MadeNo
Warranty Claim MadeNo

Don't shop here

Don't shop here

  • 2 reviews
  • 1 like

Terrible quality and declined a refund for faulty product.

published

I purchased a ring months ago and the stone fell out. They reluctantly replaced it once but the stone fell out again so it was obviously a design fault. I went and asked for a refund as per ACCC laws and was declined saying they don't offer refunds. I reported it to ACCC and they did nothing to help with my situation.

Products are overpriced for what they are. Quality isn't great and the service is terrible. Spend your money elsewhere.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationBurnside, Adelaide
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Fantastic Service Southland Cheltenham Store by Jade

published

My Grandaughter and I visited the Southland store tonight, and I would like to say as busy as they were, Jade went above and beyond to find what my grandaughter was looking for. Thank you

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouthland Cheltenham
See all answers

S B

S B

  • 6 reviews
  • 7 likes

Only one gift card able to be used for online purchases. Misleading advertising.

published

Pandora only allow one gift card to be used per purchase which excludes online customers using two or more gift cards from spend and save rewards. This is not advertised anywhere on their website and is quite deceiving and disappointing.

Return Claim MadeNo
Warranty Claim MadeNo

Baitz

Baitz

  • 3 reviews
  • 1 like

I love my rings!

published

I love my pandora rings so much I don't take them off. They are classy and elegant yet not ridiculously priced. I have had some rings for 4 years and they still haven't rusted!

flyn paisley

flyn paisleyGreater Melbourne (Metropolitan), VIC

good products. questionable service.

published

me and my friend were really happy with the products we looked at but the girl who served us was rather pushy and made us uncomfortable. we didn’t purchase anything because of that. but will be back another time when she isn’t there.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationnorthland
See all answers

Good product, questionable service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWestfield Marion
See all answers

Customer

CustomerSydney, NSW

  • 2 reviews
  • 1 like

Great customer service QVB Sydney

published

Thanks Kim for exceptionally great customer service . Had faulty charm exchanged hassle free in QVB Sydney. Very welcoming and patient staff. I especially like how they are enthustic about the jewellery they sell .

Customer Service
Warranty Claim MadeYes
Store LocationQVB Sydney

Kaz

Kaz

  • 4 reviews
  • 2 likes

Pandora addict

published

I was gifted my first Pandora piece for Christmas 2017. I now have a HUGE Collection. It is all VERY good quality jewellery. I noticed other negative reviews. All I can say is if you follow Pandoras care instructions you cannot go wrong. Last on, first off is best piece of advice. Dont wear to bed, in shower/swimming, while playing sports. Gently polish after wear and deep clean only as per their instructions. I also use their large Jewellery box to house my collection (tarnish free treated) My collection looks brand new after a year of almost daily wear. I cannot go to our store without making a purchase :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWagga Wagga NSW
See all answers

Robina QLD staff not helpful

published

SKD123

SKD123Sydney, NSW

  • 9 reviews
  • 4 likes

Amazing products and customer care to match

published

I have several pandora rings I wear everyday, I broke one I had nearly a year so I decided to pop them an email, as I had no receipt or no idea what store I purchased from I wasn’t expecting much. I got a reply within 24 hours and someone even tried to ring me to discuss further. I missed the call an forgot to reply to the email.. they could have just left it and closed my case but a manager from my local store called and said I could pop in to the store to exchange it. This is the manager named [name removed] from bondi junction store, she and her team were absolutely amazing and I was provided with a brand new replacement yesterday. Absolutely delighted with the service provided!! Thank you so much team


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Questions & Answers

Linda P.

Linda P.asked

My safety chain keeps unwinding is there a solution?

No answers

ruqaya A.

ruqaya A.asked

Can you resize a Pandora ring?

1 answer
Kezza
Kezza

Take the ring and receipt in to any pandora store and they will change it for a smaller size, if you don’t have a receipt take it in the box and they will exchange it for the right size.


Lee C.

Lee C.asked

Can I resize my Pandora bracelet?

No answers

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Details

Pandora Online store

Pandora Online store

2.3
(27)
Pandora Physical store

Pandora Physical store

2.7
(74)
CategoryOnline Shops and Jewellery Shops & BrandsPhysical Shops and Jewellery Shops & Brands

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