Pandora

Pandora

Pandora
2.3

307 reviews

PositivevsNegative
26% · 81209 · 68%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
2.7
Shipping
2.9
Customer Service
2.6
Brand Manager for Pandora? Claim your listing.

Reviews

307 reviews
Kerry
KerrySydney, NSW2 posts
  Physical store

Extremely Bad

Walked into Pandora Castle Hill to return a bracelet.
Was asked to queue at the door until I was assisted by a sales personnel.
I waited 20 minutes in the queue for a return!
Incredible, bad service, do NOT recommend! Show details
Angela
AngelaSouth East Queensland, QLD5 posts
  Physical store

First time Pandora purchaser!

I am new to Pandora jewellery. I fell in love with the Disney range after visiting the Disneyland LA pandora store a week prior. I just want to say how professional and amazing the staff were at Robina store. I felt so welcomed, and the customer service was excellent. Particular thank you to Kim and her team for making myself and my partner so welcomed. My first time buying Pandora. And the treatment they gave me was on par with Tiffany’s! Thank you again. Super friendly staff. I will definitely be back. Show details
Gurleen Kaur
Gurleen Kaur
  Physical store

Waste

They just trap you by offering deals, the minute something goes wrong they say they cannot fix it or exchange the item. They changed the policies and want to do nothing about broken items as I was told in store they could swap the item if i bought the item in 6 months, I show the receipt which said I bought it two months ago, they quickly change their statement and say oh no we can only fix it if something goes wrong within one month of the purchase. Waste of money!
Molly H.
Molly H.
  Physical store

Hair grabbing

The bracelet with the charms you can add on to is lovely but I don’t like how each time I put it on it pinches some hairs out lol! Show details
Dr Stanley
Dr Stanley
  Online store

Worst Customer Service

This company has the worst customer service and their policies are not customer centric they use bait and switch tactics by offering and applying promo codes and discounts but when you get your final bill or receipt the promo code or discounts have been removed and you have been charged more than you agreed to Show details
Product Quality
Shipping
Michelle H.
Michelle H.
  Physical store

Helensvale store

Kimi at Helensvale Queensland, 5 stars. Thank you so much for all your assistance. Show details
Chris
Chris12 posts
  Physical store
Lisa
Lisa
  Physical store

Happy Birthday to me

Made a purchase today in Pandora store Garden City Booragoon Western Australia with the help of two spectacular Pandora ‘Specialists’ where the smiles were real, the interaction was genuine & the time spent with me for the final selections showed patience & respect. Most importantly it’s always how people interact with you in a sale & how they make you feel - Thankyou Issy & Lauren, you made my day
Lisa
Lydia
LydiaSydney, NSW2 posts
  Physical store

Poor workmanship, appalling customer service

One star is way too much…
If you are thinking of buying it as a keepsake then don’t! 4 years my bracelet (14k solid gold) had stretched from 18cm to over 21cm. I was told it’s normal irreversible stretch because I have too many charms (isn’t the bracelet is for charms?). Mind you they have also over the years, advising I should have clips etc etc. So >$4k, I have a bracelet I cannot wear. The latest advice is to buy another bracelet - they must be kidding!!! The disappointment is profound. This sort of money I would recommend a Cartier. At least workmanship and after sales are heaps more superior.
Josiah Xavier Jones
Josiah Xavier JonesSouth East Queensland, QLD6 posts
  Online store

It will never arrive

Forget paying for express as they will send the item weeks later, customer service is absolutely appalling and when the item does arrive it looks like a heap of junk from the cheap shop! Wish I can give it a zero Show details
Krystina
KrystinaSouth East Queensland, QLD3 posts
  Physical store

A gift for a friend

Upon picking up my charm for a friends gift as I was happy with as she likes pink and hearts, the customer service this day was absolutely disgusting and the lady was so rude, honey if you can’t smile and great customers with at least a hello, why the hell are you in this business, never will I shop at this store again, can’t believe I gave them my business but it was a click and collect order
Pandora Westfield helensvale Show details
Product Quality
Customer Service
Adam
AdamNorth Queensland, QLD3 posts
  Physical store

Out of touch with today's society

Pandora only makes bracelets and anklets for people with tiny wrists and ankles, I would love to shop there but it is clear they only make jewelry for the small boned person. There are extensions available online, but not made by Pandora. Show details
Customer Service
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Tracie L.
Tracie L.4 posts
  Online store

Pandora quality is rubbish

Pandora is over priced crap. The gold wears off within weeks. The charms break, and the silver is low quality. I have been waiting weeks for a refund on an expensive charm that just fell off bracket onto floor. Luckily it snapped off inside the house otherwise I wouldn’t have noticed it. The ring on the round part that holds the dangle charm just broke off. Have emailed them several times without receiving a reply. Talked to someone on their site via text message 3 weeks ago and they said it would be refunded that day. Still not in bank, hense the follow up emails to no avail. Show details
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Pandora fit in my beauty
Pandora fit in my beauty
  Physical store
Product Quality
Customer Service
Carolyn L.
Carolyn L.6 posts
  Physical store

Disappointing Customer Service

Wednesday night I was given a pair of Pandora Infinity earrings as a gift for my birthday.
Unfortunately the backing clip fell down my bathroom plug hole. Therefore I went to a local Pandora store this morning and was disgusted that firstly was asked for a receipt - OMG, I already mentioned to the staff member they were a gift. I was wearing the earrings and had the gift box they came in.
The young lady then proceeded to tell me that I would have to purchase a whole new pair of earrings as she couldn’t give me just a backing clip.
This totally is unacceptable customer service. Show details

Questions & Answers

Kam
Kam · Pandora

I brought pandora rose gold braclet with few charms but after using it the is black residue coming out of it and causing discolouration on my wrist can I pls return this or exchange it I got it from Paramatta I think the product is defective

Fiona
Fiona  

You can try but I suspect they will come up with lots of reasons why it's happening and it will be because of something you have done. I would go into the store to speak to them.

Sonja G.
Sonja G. · Online store

When will my order come

Margaret T.
Margaret T. · Pandora

I bought a pandora me charm can I adapt it to fit my larger bracelet?

See all Pandora questions

Details

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