Sadly they are not what they used to be
I used to adore Pandora: their charms, bracelets, necklaces, etc. I would buy their products both in Australia and overseas. Sadly, what they have on offer now has neither the style nor the quality it once had. Pandora used to do decent gold products, and have lovely charms, and now their jewellery is quite cheap and nasty. I was thinking of buying a rose gold necklace, but the metal was something called Pandora Rose, and not even silver plated. Plus I know so many people who have bought chains there recently which just constantly break. Pandora replaced them but it happened over and over again. Like so many companies they just cheapen customers and end up using cheap materials. Will not be buying from them anymore.
Bought a bracelet and 2 glass charms online, payment options great
Bought a bracelet and 2 glass charms on their website for online shopping, quick and easy. However, website a bit tricky to use but not a major issue on online shopping (sometimes a bit annoying). Afterpay service is fantastic being able to pay in 4 fortnights. Best still to shop on store rather on their website.
Inconsistent warranty and customer service
I was given a Pandora leather bracelet for my birthday 18 months ago. The bracelet broke and one of the charms shattered. I took it to Hurstville store and was advised there is nothing they could do. I went to Miranda store and was told the only solution was to buy a new bracelet. This style is discontinued and i didnt like the alternative. I recently went again and asked for a replacement as it is within 2 year period. They offered to repair the bracelet. Disappointing and inconsistent service for a product that is within a 2 year warranty period.
I have lots of pandora jewellery. Rings, bracelets, charms, necklaces and rings. All so beautifully made. I love the fact they are always bringing out new jewellery! Will be back for more!
I went into Pandora with my Fiance to buy more charms
When we walked in we were 1 of 2 customers in the store, no one greeted us (3 girls) but all made eye contact with us
After walking around the store for some time, my partner went up to one to ask for help, she didn't seem pleased.
After picking 4 charms she commented "Oh you're actually buying"
I guess we come across a poor?
- Online store
- Verified customer
I got a beautiful bracelet with Mickey charms for mother’s day. What lovely charms etc they are. Would highly recommend the detail is amazing. Only thing bracket is a bit hard to out on by myself. But other than that I think it’s beautiful.
- Online store
- Verified customer
ABSOLUTELY PATHETIC CUSTOMER SERVICE - NO WARRANTY FOR PRODUCT
Absolutely pathetic customer service from [name removed] and [name removed] from their online store. Despite purchasing a number of items they never sent a warranty/authenticity card with purchase. When I requested for this they refused to send more than 1, despite purchasing a few items. This means the other items are not covered by warranty at all as they are gifts to friends and I have don't have any warranty cards to include in the gift.
Extremely stingy company considering how poor quality their products are see all the 1 star reviews o...n here. These warranty cards must be very expensive for them to give out or perhaps they just know their products are of very poor quality and don't want to give out warranty cards as they have no intention of protecting their quality standards.
Great Customer Service - Merrylands
Team member Yasmin at your Merrylands show great customer service. Her knowledge to products and empathy towards customers is of high standard. Thank you! I wiil definately be back in the near future.
Great customer service
I took a necklace back to The Watergardens store as it broke. They offered to either replace it, give me a refund or fix it. So I chose a replacement (same necklace). It was 7 months old and I had the receipt. I was very happy.
I love Pandora but my husband bought me a bangle & I went to a store as I felt it was too big. They said it was the correct size because I need room to put my charms on. So I began to buy charms & have quite a few but the bangle is still too big. I couldn't exchange it as was out of the 30 day customer refund period so I went to another store the other day to buy a new bangle & tried on the smaller one but that was too tight with the charms on. This was the smallest size before the one I have. Why does Pandora not make an in between size? Not everyone's wrist is 17, 19 & so forth.
Terrible quality and declined a refund for faulty product.
I purchased a ring months ago and the stone fell out. They reluctantly replaced it once but the stone fell out again so it was obviously a design fault. I went and asked for a refund as per ACCC laws and was declined saying they don't offer refunds. I reported it to ACCC and they did nothing to help with my situation.
Products are overpriced for what they are. Quality isn't great and the service is terrible. Spend your money elsewhere.
Fantastic Service Southland Cheltenham Store by Jade
My Grandaughter and I visited the Southland store tonight, and I would like to say as busy as they were, Jade went above and beyond to find what my grandaughter was looking for. Thank you
Only one gift card able to be used for online purchases. Misleading advertising.
Pandora only allow one gift card to be used per purchase which excludes online customers using two or more gift cards from spend and save rewards. This is not advertised anywhere on their website and is quite deceiving and disappointing.
I love my rings!
I love my pandora rings so much I don't take them off. They are classy and elegant yet not ridiculously priced. I have had some rings for 4 years and they still haven't rusted!
good products. questionable service.
me and my friend were really happy with the products we looked at but the girl who served us was rather pushy and made us uncomfortable. we didn’t purchase anything because of that. but will be back another time when she isn’t there.
Good product, questionable service
I was given a ring from pandora for my birthday, but it was far too big since I am quite petite. I went in to the pandora store at Marion to exchange it for a smaller size. I took the ring out of the box and put it on for a few seconds, just to see how big it was for accurate sizing. The lady working there finally came over as I was doing this (I waited 10 minutes at least) and asked if I needed help. I told her I wanted to exchange the ring for a smaller size, and showed her the authenticity card I had. She looked at me rather judgementally, a...nd told me she couldn’t excange the ring since I had taken it out of the box and put it on. I explained that I had kept the ring in the box the whole time I had it, apart from that few seconds where I tried it on, I even showed her I still had the box with me, but she didn’t want to hear it. I was very upset since the ring was a gift from a friend, and if it wasn’t exchanged then I couldn’t wear it. She told me she would see what she could do. She’s left and came back with a magnifying glass, and spent at least 5 minutes inspecting it to make sure there wasn’t nothing wrong with it. I got a smaller size in the end, but the policy seems illogical. If you can’t exchange a ring that’s been worn, how do you know it’s the wrong size if you can’t put it on?
Great customer service QVB Sydney
Thanks Kim for exceptionally great customer service . Had faulty charm exchanged hassle free in QVB Sydney. Very welcoming and patient staff. I especially like how they are enthustic about the jewellery they sell .
I was gifted my first Pandora piece for Christmas 2017. I now have a HUGE Collection. It is all VERY good quality jewellery. I noticed other negative reviews. All I can say is if you follow Pandoras care instructions you cannot go wrong. Last on, first off is best piece of advice. Dont wear to bed, in shower/swimming, while playing sports. Gently polish after wear and deep clean only as per their instructions. I also use their large Jewellery box to house my collection (tarnish free treated) My collection looks brand new after a year of almost daily wear. I cannot go to our store without making a purchase :)
- Physical store
- Verified customer
Robina QLD staff not helpful
I never experienced poor service when I used to live in Melbourne. Since moving to QLD I shopped at the Robina store. Staff were not very helpful with suggestions for the ring I wanted to buy. I bought it in a hurry as I had my daughter with me and she was tired of shopping! After trying it on with my other rings when I got home I decided it was too thin. I read the refund policy on the receipt that night and it clearly says items may be refunded within 30 days due to change of mind. The next day when I went to return it the manager said...“it’s not a simple process to refund. You were in the store yesterday and tried it on so because it wasn’t a gift then we don’t usually refund”. she then said she had to contact another manager via phone to get a code to refund it. I waited 5 minutes then said I would do more shopping and return to the store. 45 minutes later when I returned she just said “I still don’t have the code”. Then someone else suggested using a code in the safe which she did and she finally processed the refund. She was not very friendly and made me feel guilty for exercising my rights per their own policy!! Will never shop at Robina Pandora shop again!!
- Physical store
- Verified customer
Amazing products and customer care to match
I have several pandora rings I wear everyday, I broke one I had nearly a year so I decided to pop them an email, as I had no receipt or no idea what store I purchased from I wasn’t expecting much. I got a reply within 24 hours and someone even tried to ring me to discuss further. I missed the call an forgot to reply to the email.. they could have just left it and closed my case but a manager from my local store called and said I could pop in to the store to exchange it. This is the manager named [name removed] from bondi junction store, she and her team were absolutely amazing and I was provided with a brand new replacement yesterday. Absolutely delighted with the service provided!! Thank you so much team
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