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Always great customer service and great products
I have numerous Pandora items and all wear very well, customer service is always great and you can put your Pandora jewellery in for a free clean at their stores.
The store is quite small and squishy. Not much room to walk around.
The sales assistants are very friendly, but I do feel as if I’m being pressured to buy something which makes me uncomfortable. However, on this occasion I did buy a beautiful rose gold bracelet. They had a valentines day deal that if you spent over a certain amount, you get a free love heart necklace which I absolutely love.
Where Has Pandora Gone?
The brand Pandora has lost its shine.
It was never a luxury brand yet some years back it had more appeal to the savvy shopper.
Made in Bangkok, young uni students as staff, and charm designs that are getting more child like by the year.
The charms lack style and to be frank the designs are driven for the asian market.
I buy the occasional piece yet no longer find the brand appealing.
Switched to Thomas Sabo and love it.
- Physical store
- Verified customer
Don't go to northland go to Bourke St Melbourne
So my partner went to the northland store they lied to him about what he was buying, it was this 3 trip ordeal that ruined our anniversary and left him with a bad taste in his mouth. Whenever I mentioned pandora he would shudder.
Knowing that the Bourke st store was better I made it my mission to get him to the other store. We ended up taking an evening trip into the city. I saw Pandora and said to my partner lets go in he said he was so nervous he felt sick, $233 later I'm pulling my partner away from displays trying to stop him from spending...too much money. The young man named Winchester that we were served by didn't rush our decisions and also made recommendations on bracelet sizing as I like a lot of charms. He also was very happy to show us a lot of stuff before we made decisions. the empathy about our experience at the northland store from all the staff there was relieving. My partner left saying if he wants to buy me anything from Pandora he will travel to Bourke st. I've heard bad things about every store but not Bourke st when they are busy they even get a concierge to ensure that those that turned up first get served first, unlike northland that will watch someone push in front of you then start serving them. Thank you Pandora Bourke st you guys never disappoint.
Very poor customer service
My mother purchased a Pandora bracelet and charm for our daughter's 16th birthday and the charm kept popping off each time she wore it. I rang to find out if they had another charm for me to buy and they offered to replace it FOC. When I arrived at the store, completely different story, very suspicious about why the receipt was from a store in another town (my mother doesn't live near me) and all kinds of chastisement and instruction about how the bracelet should be cared for. The care instructions are so ridiculous it was almost to the point...of having to keep your hand still so the charm didn't fall off and only wear it occasionally. The charm was eventually replaced but the sales assistant definitely made the experience uncomfortable. My first and last experience in a Pandora store. Several friends have since mentioned similar experiences saying they put up with the dreadful service in that store because they like the jewellery :-0
Bad service bad quality
Took my rose gold bracelet back that i have had for 2 months after the plated gold was peeling off. I keep my bracelet in the box when not wearing it as i cant wear it to school. Got told at pandora that they cant refund me because it was my fault because i was leaving it in the box which apparently made it peel because of “humidity”. The staff were trying to say it was my fault that it peeled. She then said that she will only refund it because “pandora has a good name and i would like to keep that good name”. Never again
Terrible product and poor customer service
Sent my bangle and charm to Melbourne central stall for cleaning as it turned colour and oxidised. Collected the next day and looked like they did not do a good job. The sales person claimed that there is nothing they could do as the machine could not reach certain parts of the bangle and charm. I was instead told that I haven’t kept them in an airtight bag to prevent oxidisation. The whole piece of pandora looked so dull and pale even after a clean. Did not expect such bad quality for the high price. And of course super bad customer service.
Refunded in a day
So in 2018 my husband got me the Pandora reflections bracelet. I had only used it 3 times through the year and had a big kink in it. I don't know how it did it because i was super careful about it as it cost a fair bit of money and wanted to take care of it.
So i seen another lady put a post about hers so i replied with photos of mine and Pandora asked me to put in a customer ticket in which i did. I got a reply the next day (i did this ticket at like 9pm the night before) the lovely lady said it was disappointing to see my bracelet kinked li...ke that and she offed me a full refund as the product was out of stock online so she said i could have a gift voucher and was able to go get another one in store or wait for it to be back in stock online. Their customer service is really wonderful and quick to get back to you. I love my pandora and will continue to shop with the.
Overpriced & poor quality jewelry!!
I purchased a rose gold bracelet a year ago and have received all my rose gold charms as gifts. The jewelry is plated and wears off over time and leaves black stains on my wrist. It is dress jewelry that should only be warn on special occasions and not for daily wear. Due to this I think it's way over priced and you are better of spending your money else where or purchasing cheaper jewelry at Lovisa that's the same quality!
Absolutely terrible quality product and customer service.
Absolutely disgusted with the quality of a ring I bought for my wife. Felt like gum machine jewellery. Flimsy and plastic feeling. Gold looked completely cheap next to her real gold ring.
To top it off when she took it back for a refund had to waiting in massive line. Then would not refund because she didn’t have my exact card from Apple Pay. Even though she had the full receipt. Then told she will have to come back and wait in line again. Then when she went back made her jump through hurdles, checking Apple Pay and bank account statements to prove the transaction.
Never never never again. Avoid like the plague.
One big scam
I went to the boxing day sale at the Eastland store , I was shown the sale items ,- 2 small trays of charms ,no discount on anything else , wont be back.
Love the free returns policy
I found online shopping a breeze. I often find the physical stores way too cramped, displays busy and the staff overwhelming. So its great to be able to browse at my own pace and extensively online. Free returns is also a huge bonus.
- Physical store
- Verified customer
Poor Customer service
I believed that when you enter in a shop like Pandora especially at this time of the year, you will have a nice welcome and smile from the sales team but unfortunately that was not the case today 22nd Dec.
Yesterday 21st Dec , have to leave the shop as the three sales girl were busy with other client and did not even bother that you are waiting to be served.
I love Pandora charms and went to buy some charms, the customer service was terrible , some of the charms did not have price on it.
Very disappointing .
Pandora Blacktown staff are amazing !!!
I went to Pandora Blacktown store on Sat 21/12/19 and purchased a charm for my daughters Birthday. The staff were friendly and nice.
When I got to my car with all of my shopping bags, I thought I'd check out the charm I had bought.
To my horror, the bag was empty except for the receipt. I panicked, searched my car and tried to search my bags in the dim light of the car park. How could I have lost it, trying to think of how I could possibly loose the charm from the bag.
Now shaking and sad, I grabbed my bags and decided to head back to the s...
Bad customer service
I went to pandora at westfield hurstville yesterday 16/12/2019. I was there to clean my ring. There were 8 people working in the store. One girl came up to me and asked if i need any help. I told here i wanted to clean my ring. She asked me if i wanted to see anything else as well. I said not today and her expression changed. She asked me to wait as it was busy. I waited 5-10 mins and a girl cam up to me to take my ring. She did not look happy to serve me. She told me its was gonna take 2 hours as it was busy which was still fine with me. When ...i came back to collect my ring, no one wanted to talk to me. I could fill it. They saw the receipt in the hand and they were ignoring me. I asked one girl she told to ask another girl and that girl told me to ask another girl who was at the front. Finally i asked her and she made me wait 5 mins more for someone to serve me. Finally i got my ring back and it looked exactly as i gave it to her. Didnt look it was cleaned. I told the girl and she was like i can may be polish it a bit but that's all. I wad pretty upset and told her its ok i will take it as it is. But it was not a good service. Just because i was there to clean my ring and not buy anything they cant treat me like that. I work in retail too and i never do that to my customers. If you dont like people coming for cleaning than dont give that service. I understand it was busy but there were 8 girls working
I bought a physical gift card for my niece for Christmas which didn't arrive. When I queried it via chat I was told that there were 'multiple addresses' and that was why it hadn't been sent. I was then told that they would track it down to see where it had been sent and then it would be sent via express post. Nothing made sense. I asked for a refund and proof that they'd refunded my account. The girl sent me a screenshot of a number which I didn't recognise and no other information. She refused to answer my questions. I doubt I'll see that money again. This company behaves in a suspiciously criminal manner. See all the other reviews here. They should be closed down.
- Verified customer
Avoid there hanging charms
Very disappointed in there hanging charms, have had 3 replaced in a matter f two months, the ring where they attach just broke, one charm I lost, the other two I was lucky enough to find after they did the same.. The money spent on these either by myself or as gifts adds up to quite a few dollars.. Mine in Total is $1,200... To have them just fall off isn't good enough... And most the time they can't be replaced because they no longer make the one I need... I will give credit where due, and that is they have been great in finding me a rep...lacement mother/daughter charm, also replaced another that marked and also the one I lost with another... So was pleased with that, but as u explained to them.. We all spend a fortune on these bracelets and most if you receive as gifts, a charm here a charm there for special occasions so they mean a lot... Yet after a few years wear n tear they are not lasting, can't be replaced as no longer made, and as I have just found out on sending two back on advice from there staff, (ginger bread man/russian doll) they can't repair them so I'm left with two less on my bracelet and Im guessing that all my other hanging charms will have to come off and be put away as I fear they also will eventually fall off risking loosing them... Not good enough, we buy these in good faith and as a hand me down to our children only to find the quality isn't there.... Not good enough... December 12th 2019 Update: Update Update as per photo.re hanging charms, if enamel they cannot repair, so beware of your purchase, There customer service is fantastic, they just need to look at the manufacturing side of the hanging charms, stay clear of the them, more so the enamel I need as per photos....
Warranty does not cover gifts
So angry, my sister brought me a charm that hat a gold intial on it. The gold initial started to peel off. Took it too the Shop she brought it from. They would fix it for a price that nearly cost the charm or I could have a credit. It was a gift it should have been fixed for nothing. so no warranty. It was a gift. Disgusting. Have a lot of Pandora but won't shop again.
absolutely atrocious customer service.
Unclear guidance to queues and barely any helpers to assist to your needs. Designs are quite nice but they only have charms and a few rings or bracelets. Not a wide range of products and other jewelry shops are recommended
Sadly they are not what they used to be
I used to adore Pandora: their charms, bracelets, necklaces, etc. I would buy their products both in Australia and overseas. Sadly, what they have on offer now has neither the style nor the quality it once had. Pandora used to do decent gold products, and have lovely charms, and now their jewellery is quite cheap and nasty. I was thinking of buying a rose gold necklace, but the metal was something called Pandora Rose, and not even silver plated. Plus I know so many people who have bought chains there recently which just constantly break. Pandora replaced them but it happened over and over again. Like so many companies they just cheapen customers and end up using cheap materials. Will not be buying from them anymore.
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Questions & Answers
I received two charms from my ex in June both saying “I love you”, sadly we broke up in December and now I don’t know what to do with the charms! Is there anyway I can exchange them?
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