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Good designs but bad quality
Pandora have really nice designs in jewellery hence why I’ve added the 2 stars but the quality and the price is abit far fetched. I’ve had rings I’ve been wearing for 6 years +, I shower, swim, slept and everything above with my other rings and I’ve never had a problem but I find ALL Pandora stuff just turns dark and fades and considering how expensive they are I think they should be trying out different metals to match the price instead of this crappy stuff they’ve got. I’ll never buy anything from them again. I do take good care of them as I’ve been instructed to do so but according to them it’s a ph level in my body that reacts to them which I’ve never had a problem with any other jewellery I have.
Lasted three years but now broken and Pandora won't fix or relace
I have a Pandora leather bracelet that Ive worn on and off for about three years. Started wearing it again in the last week. The leather unexpectedly came out of the silver clasp. Sadly I ended up losing the enameled bead on it as well. Took braclet to Pandora. They said as it's over three years old it can't be replaced and I would probably be just better buying a new one! At $75 I wasn't that keen plus they could only offer me black. My braclet is a deep purple which I really like. It wasn't that the leather was fraying or thin, it has po...pped out if the silver clasp, looked like it was just glued in. Very disappointed, jewellery should last more than 3 years, especially at the cost, its not costume jewellery ☹️. This is the third piece of Pandora I've had issues with. The others were due to discolouring. Maybe time to purchase jewellery elsewhere.
I have a bracelet and clasp broke and was told. U have to buy a new one after 3 years!!
My Pandora bracelet is approx 5 years old. Clasp literally fell apart. I've always been under the assumption that Pandora stand by their product. This wasn't something I had done to the bracelet. It just broke. I was happy to pay for new clasp but was told by sales person that they don't last more than 3 years so I have to buy a new one. She said it's only $90! (I found that rude) if it's only a mere $90 why don't Pandora replace it? And she added, any jewellery only lasts about 3 years! Either Pandora is inferior or she buys junk jewellery. I'm sure I'm not the only person who has had jewellery longer then 3 years. Very Disappointing Pandora!
Bad customer service
Went to belmont pandora to get a friend a birthday gift, she asked if it was for myself or someone else and I told her it was my friends birthday, went to the counter to pay and she didn't even wrap box in a ribbon (as they usually do if its a gift). She didn't let me know there was a sale the next day when most stores would let you know and her attitude was just rude in general.
Was gifted the reflection bracelet with 3 charms after having the for a month 2 charms fell of although the b’let is a snug fit no way the charms would’ve open and fell the reality is how can you prove they fell off. I am very disappointed with quality of the rose gold charms
Two of us were buying pandora separately, we stated we’d buy our items separately, but the staff member tallied the bill as one. We were sure we were “ripped” off and stood outside the shop trying to figure it out. Then the staff member came out and said we owed more money. No we didnt, she wasn’t even sure, but...intelligence, maths skills, communication skills are obviously not a requirement to work at Liverpool Pandora.
My partner ordered the shine Aladdin lamp on Sunday delivered on Tuesday couldn’t be happier
Extremely satisfied with quick delivery care taken with package was excellent I am very happy with the overall online and delivery of my beautiful charm definitely buy more from pandora
Best customer service!
Maria in the Airport West store in Westfield went above and beyond with her customer service. When I started asking for a limited edition ring with basically only description she was not only professional and incredibly knowledgeable about the product she knew exactly what ring I was talking about from a few descriptive words which I know were very vague! Friendly, polite and extremely good at her line of work I believe she should be definitely acknowledged. Thank you again. She even called the store, put ring on hold at Highpoint shopping centre and sized me correctly. And I even walked out with a lovely jewellery box for my sister. Thank you again.
- Online store
- Verified customer
Terrible customer service
Bought a safety chain for my wife which does not do its job. Emailed customer service about their faulty product and the "30 days easy return", they wanted me to try the chain in a different way. I did that and it still didn't do its job, then they wanted a photo of the bracelet, that was sent.
Next, they wanted a photo of the product they sell online!
So far nearly two weeks have passed and they have still not refunded me or told me how to return the product.
I will be lodging a formal complaint with them and contacting consumer affairs
Am still waiting for them to let me know how to complain formally to them, they are repeatedly ignoring my request....
I am soo angry with pandora
I order some charms on the black Friday sale in December and it took a mouth to be derived, I all so had no idea what was happening with my order because it was all in chinese.
when my order finale came it was the wrong item I got sent the wrong item. I was email some one from pandora about my order, first I ask if I could get my charms I order, but two of them were out of stock. Then I ask if I could get a refund and they yes but only a 30% refund because I got my charms on sale and for shipping. I said no I wanted a full refund, they said no and then they came back with 42.5 % refund and I said yes to that. It now has being over 2 mouth and I haven’t being given a refund.
This is not right
Awesome Customer Service
Pandora's customer service is just amazing. You don't see that these days anymore unfortunately. Thank you Pandora for looking after your clients not just during the sale but after the sale too!!!!
Not sure what all the fuss is over, what a crap product
Silver half bangle tarnished and turning black. The little balls on the ends are also turning black and one of the little caps has fallen off. Such a poor quality product
Always great customer service and great products
I have numerous Pandora items and all wear very well, customer service is always great and you can put your Pandora jewellery in for a free clean at their stores.
The store is quite small and squishy. Not much room to walk around.
The sales assistants are very friendly, but I do feel as if I’m being pressured to buy something which makes me uncomfortable. However, on this occasion I did buy a beautiful rose gold bracelet. They had a valentines day deal that if you spent over a certain amount, you get a free love heart necklace which I absolutely love.
Where Has Pandora Gone?
The brand Pandora has lost its shine.
It was never a luxury brand yet some years back it had more appeal to the savvy shopper.
Made in Bangkok, young uni students as staff, and charm designs that are getting more child like by the year.
The charms lack style and to be frank the designs are driven for the asian market.
I buy the occasional piece yet no longer find the brand appealing.
Switched to Thomas Sabo and love it.
- Physical store
- Verified customer
Don't go to northland go to Bourke St Melbourne
So my partner went to the northland store they lied to him about what he was buying, it was this 3 trip ordeal that ruined our anniversary and left him with a bad taste in his mouth. Whenever I mentioned pandora he would shudder.
Knowing that the Bourke st store was better I made it my mission to get him to the other store. We ended up taking an evening trip into the city. I saw Pandora and said to my partner lets go in he said he was so nervous he felt sick, $233 later I'm pulling my partner away from displays trying to stop him from spending...too much money. The young man named Winchester that we were served by didn't rush our decisions and also made recommendations on bracelet sizing as I like a lot of charms. He also was very happy to show us a lot of stuff before we made decisions. the empathy about our experience at the northland store from all the staff there was relieving. My partner left saying if he wants to buy me anything from Pandora he will travel to Bourke st. I've heard bad things about every store but not Bourke st when they are busy they even get a concierge to ensure that those that turned up first get served first, unlike northland that will watch someone push in front of you then start serving them. Thank you Pandora Bourke st you guys never disappoint.
Very poor customer service
My mother purchased a Pandora bracelet and charm for our daughter's 16th birthday and the charm kept popping off each time she wore it. I rang to find out if they had another charm for me to buy and they offered to replace it FOC. When I arrived at the store, completely different story, very suspicious about why the receipt was from a store in another town (my mother doesn't live near me) and all kinds of chastisement and instruction about how the bracelet should be cared for. The care instructions are so ridiculous it was almost to the point...of having to keep your hand still so the charm didn't fall off and only wear it occasionally. The charm was eventually replaced but the sales assistant definitely made the experience uncomfortable. My first and last experience in a Pandora store. Several friends have since mentioned similar experiences saying they put up with the dreadful service in that store because they like the jewellery :-0
Bad service bad quality
Took my rose gold bracelet back that i have had for 2 months after the plated gold was peeling off. I keep my bracelet in the box when not wearing it as i cant wear it to school. Got told at pandora that they cant refund me because it was my fault because i was leaving it in the box which apparently made it peel because of “humidity”. The staff were trying to say it was my fault that it peeled. She then said that she will only refund it because “pandora has a good name and i would like to keep that good name”. Never again
Terrible product and poor customer service
Sent my bangle and charm to Melbourne central stall for cleaning as it turned colour and oxidised. Collected the next day and looked like they did not do a good job. The sales person claimed that there is nothing they could do as the machine could not reach certain parts of the bangle and charm. I was instead told that I haven’t kept them in an airtight bag to prevent oxidisation. The whole piece of pandora looked so dull and pale even after a clean. Did not expect such bad quality for the high price. And of course super bad customer service.
Refunded in a day
So in 2018 my husband got me the Pandora reflections bracelet. I had only used it 3 times through the year and had a big kink in it. I don't know how it did it because i was super careful about it as it cost a fair bit of money and wanted to take care of it.
So i seen another lady put a post about hers so i replied with photos of mine and Pandora asked me to put in a customer ticket in which i did. I got a reply the next day (i did this ticket at like 9pm the night before) the lovely lady said it was disappointing to see my bracelet kinked li...ke that and she offed me a full refund as the product was out of stock online so she said i could have a gift voucher and was able to go get another one in store or wait for it to be back in stock online. Their customer service is really wonderful and quick to get back to you. I love my pandora and will continue to shop with the.
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