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Pandora

Reviews

(42)
(20)
(12)
(29)
(94)
  • Product Quality
    3.2 (28)
  • Return Claim MadeYes (6) · No (27)
  • Shipping
    3.4 (5)
  • Warranty Claim MadeYes (4) · No (29)
  • Customer Service
    3.0 (23)

Reviewer Photos & Videos

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Emmy H.

Emmy H.Greater Melbourne (Outer), VIC

  • 4 reviews

Always great customer service and great products

published

I have numerous Pandora items and all wear very well, customer service is always great and you can put your Pandora jewellery in for a free clean at their stores.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKnox City
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Sarah

SarahSydney, NSW

  • 8 reviews

Lovely products

published

The store is quite small and squishy. Not much room to walk around.
The sales assistants are very friendly, but I do feel as if I’m being pressured to buy something which makes me uncomfortable. However, on this occasion I did buy a beautiful rose gold bracelet. They had a valentines day deal that if you spent over a certain amount, you get a free love heart necklace which I absolutely love.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMacarthur Square
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Where Has Pandora Gone?

published

The brand Pandora has lost its shine.
It was never a luxury brand yet some years back it had more appeal to the savvy shopper.
Made in Bangkok, young uni students as staff, and charm designs that are getting more child like by the year.
The charms lack style and to be frank the designs are driven for the asian market.
I buy the occasional piece yet no longer find the brand appealing.
Switched to Thomas Sabo and love it.

Return Claim MadeNo
Warranty Claim MadeNo
maddison s

maddison sGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Don't go to northland go to Bourke St Melbourne

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store Location280-282 Bourke St, Melbourne VIC 3000
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Nic

NicSydney, NSW

Very poor customer service

published
Customer Service
Product Quality
Store LocationRouse Hill Town Centre

Brianna g

Brianna gCentral Queensland, QLD

Bad service bad quality

published

Took my rose gold bracelet back that i have had for 2 months after the plated gold was peeling off. I keep my bracelet in the box when not wearing it as i cant wear it to school. Got told at pandora that they cant refund me because it was my fault because i was leaving it in the box which apparently made it peel because of “humidity”. The staff were trying to say it was my fault that it peeled. She then said that she will only refund it because “pandora has a good name and i would like to keep that good name”. Never again

Return Claim MadeYes
Warranty Claim MadeYes

Unhappy

UnhappyGreater Melbourne (Metropolitan), VIC

Terrible product and poor customer service

published

Sent my bangle and charm to Melbourne central stall for cleaning as it turned colour and oxidised. Collected the next day and looked like they did not do a good job. The sales person claimed that there is nothing they could do as the machine could not reach certain parts of the bangle and charm. I was instead told that I haven’t kept them in an airtight bag to prevent oxidisation. The whole piece of pandora looked so dull and pale even after a clean. Did not expect such bad quality for the high price. And of course super bad customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMelbourne Central
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Pamela

PamelaSouth Australia

  • 7 reviews

Refunded in a day

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Overpriced & poor quality jewelry!!

published

I purchased a rose gold bracelet a year ago and have received all my rose gold charms as gifts. The jewelry is plated and wears off over time and leaves black stains on my wrist. It is dress jewelry that should only be warn on special occasions and not for daily wear. Due to this I think it's way over priced and you are better of spending your money else where or purchasing cheaper jewelry at Lovisa that's the same quality!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Luke B.

Luke B.South East Queensland, QLD

Absolutely terrible quality product and customer service.

published

Absolutely disgusted with the quality of a ring I bought for my wife. Felt like gum machine jewellery. Flimsy and plastic feeling. Gold looked completely cheap next to her real gold ring.

To top it off when she took it back for a refund had to waiting in massive line. Then would not refund because she didn’t have my exact card from Apple Pay. Even though she had the full receipt. Then told she will have to come back and wait in line again. Then when she went back made her jump through hurdles, checking Apple Pay and bank account statements to prove the transaction.

Never never never again. Avoid like the plague.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHelensvale
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One big scam

published

I went to the boxing day sale at the Eastland store , I was shown the sale items ,- 2 small trays of charms ,no discount on anything else , wont be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEastland
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Angel

AngelCBD

  • 4 reviews

Love the free returns policy

published

I found online shopping a breeze. I often find the physical stores way too cramped, displays busy and the staff overwhelming. So its great to be able to browse at my own pace and extensively online. Free returns is also a huge bonus.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Marie

MariePerth, WA

Poor Customer service

published

I believed that when you enter in a shop like Pandora especially at this time of the year, you will have a nice welcome and smile from the sales team but unfortunately that was not the case today 22nd Dec.
Yesterday 21st Dec , have to leave the shop as the three sales girl were busy with other client and did not even bother that you are waiting to be served.
I love Pandora charms and went to buy some charms, the customer service was terrible , some of the charms did not have price on it.
Very disappointing .

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOcean Keys Clarkson
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Pandora Blacktown staff are amazing !!!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBlacktown
See all answers
Oshin

Oshin

  • 2 reviews

Bad customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHurstville
See all answers
Keepprivate

KeepprivateMetropolitan Adelaide, SA

  • 10 reviews

Criminals

published

I bought a physical gift card for my niece for Christmas which didn't arrive. When I queried it via chat I was told that there were 'multiple addresses' and that was why it hadn't been sent. I was then told that they would track it down to see where it had been sent and then it would be sent via express post. Nothing made sense. I asked for a refund and proof that they'd refunded my account. The girl sent me a screenshot of a number which I didn't recognise and no other information. She refused to answer my questions. I doubt I'll see that money again. This company behaves in a suspiciously criminal manner. See all the other reviews here. They should be closed down.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

jan

janGoulburn Valley, VIC

  • 29 reviews
  • Verified customer

Avoid there hanging charms

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
jan
jan

Gay Edwards

Gay EdwardsEyre Peninsula, SA

Warranty does not cover gifts

published

So angry, my sister brought me a charm that hat a gold intial on it. The gold initial started to peel off. Took it too the Shop she brought it from. They would fix it for a price that nearly cost the charm or I could have a credit. It was a gift it should have been fixed for nothing. so no warranty. It was a gift. Disgusting. Have a lot of Pandora but won't shop again.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationPort Lincoln
See all answers
2 comments
Gay Edwards
Gay Edwards

Bet they don't reply or give a dam about this

Gay Edwards
Gay Edwards

No they have not replied. They don't care. But I say to everyone their warranty is not won't it seems.


absolutely atrocious customer service.

published

Unclear guidance to queues and barely any helpers to assist to your needs. Designs are quite nice but they only have charms and a few rings or bracelets. Not a wide range of products and other jewelry shops are recommended

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPandora
See all answers

Lyoness

LyonessSydney, NSW

  • 10 reviews

Sadly they are not what they used to be

published

I used to adore Pandora: their charms, bracelets, necklaces, etc. I would buy their products both in Australia and overseas. Sadly, what they have on offer now has neither the style nor the quality it once had. Pandora used to do decent gold products, and have lovely charms, and now their jewellery is quite cheap and nasty. I was thinking of buying a rose gold necklace, but the metal was something called Pandora Rose, and not even silver plated. Plus I know so many people who have bought chains there recently which just constantly break. Pandora replaced them but it happened over and over again. Like so many companies they just cheapen customers and end up using cheap materials. Will not be buying from them anymore.


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Questions & Answers

Daisy Boo

Daisy Booasked

what chain is best to wear with the o ring?

No answers

Anna

Annaasked

I received two charms from my ex in June both saying “I love you”, sadly we broke up in December and now I don’t know what to do with the charms! Is there anyway I can exchange them?

1 answer
maddison s
maddison s

Pandora's exchange policy is within 30 days but I'm sure you could probably sell them on FB market place quite quickly due to valentines day being just around the corner.


Ugod P.

Ugod P.asked

What does p2 mean on my Pandora ring

No answers

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