Parcel Connect

Aramax must have rebranded because the company is so bad. Left a card in the mailbox even though we were home. No instructions on where to collect it. Guess I’m disputing the transaction. Is this company just a bunch of scammers stealing products? Show details

At the time of purchase online, I authorised the delivery to be left in a safe place. Parcel Connect attempted delivery, but instead of leaving the package, they took it back to their collection point which is 30 minutes away from my residential address, and even further from my work. On the missed delivery card, they advised that the collection… Read more

needed to be within 5 days (no hours provided, but I assume business hours). A redelivery service was offered at a fee of $5.50, however no options to select a day, time or authorise the parcel to be left in a safe place.

Pathetic service. I was home waiting. No attempt to deliver. I checked the doorbell. No photo showing attempt to deliver on front porch, and card left is of no help at all. Inputted tracking number and no result. So wasted money buying the product with useless courier service Show details

Received a postcard in the letterbox. Looked up tracking online to discover that a delivery was attempted at 05.15 AM!!!! I have locked gates. Normal delivery times would be nearer to 8am. No text to email received in advance. Called to rebook delivery but strange contact details given & I’ve no idea what or who this is from. Delivery is rebooked… Read more

for a couple of days time. A mystery but who would be able to receive a delivery at this time AND apparently have to sign for it!

5 parcels and 5 times I've had to driver 15 to 20min each way to collect a parcel i have paid to be delivered what is the point of have a "parcel " "delivered" if i have to travel unto one hour to collect it! this is just drivers scamming the system as the get paid more to drop off at parcel point rather than delivered at first point of contact … Read more

yet the paying customers that float the whole business are suffering i don't want to have to go collect a parcel that i have paid for a service, they don't even try to redeliver.

mind you all attempts are at 8pm - 9pm or 7am in marring this is a business that is open from 8am until 5pm as if they don't see that when they come,

also NO information on the card left no SMS no email Nothing at all i have to play investigator to find out where it is!

I am extremely disappointed with the service provided by ParcelConnect. I was expecting a delivery and was at home all day, yet I later found a card in my letterbox stating that delivery was attempted and I was not home. This is simply not true. The card instructed me to collect the parcel from a local shop. When I went there, the staff member… Read more

informed me that the parcel was not there and mentioned that this situation has been happening frequently, with many customers arriving to collect parcels that never show up.

I then called the contact number on the card and spoke to Mark. Unfortunately, the interaction was very unprofessional. He was rude, dismissive, and ended the call by hanging up on me instead of helping resolve the issue.

Between false delivery attempts, missing parcels, and unacceptable customer service, this experience has been frustrating and stressful. I am sharing this feedback so others are aware and can make informed decisions when choosing delivery services.

I hope ParcelConnect takes this feedback seriously and improves both its delivery processes and customer service standards.

I was home when courier said they tried to deliver! Delivery from Dan Murphy. Didn’t receive any notifications that delivery was coming. Repeatedly checked Dan Murphy site to track delivery. Saw it had been recorded as having been delivered. Emailed Dan Murphy - no response. Calls Dan Murphy and told to look for a delivery note. Found note…no pick up location…website on note is for registered agents. Show details

The courier did not even try to open my unlocked gate or phone me as the sender told me would happen and by the time I opened my front door he had left I am NOT impressed. Show details

Worst Parcel Delivery - a notice left in my mail box no details apart from the tracking number tracking said delivered to MELBOURNE! are they kidding do they know how many P.O’s there are in Melbourne. l went to my 3 closest P.Offices big run around. No one could track my parcel never ever use this courier - still don’t know where my parcel… Read more

is. PARCEL CONNECT PROVIDES NIL SERVICE - then if you ask for your parcel to be redivered they charge you is this a scam???

I very rarely write negative reviews but the driver went to deliver parcel twice to the apartment. He did not leave even when there is a specific message on the intercom saying where to leave. This happened twice. They now will only deliver with an additional fee. If you want satisfied customers do not use this company. I called the driver back… Read more

twice with no answer. Called the company and they did not say anything about the fee. Totally untrustworthy unethical company.

No service – I paid for a parcel redirection as I wasn't going to be home. Received notification that my parcel had been delivered. No sign of it. Turned out that it had been delivered to my home. 2 1/2 weeks later I have not received a reply from either Parcel Connect or Aramex. Show details

Appalling Service - avoid at all cost – As with so many other reviews already left here, appalling (non) service. Absolutely no attempt at delivery. Driver just left card and drove off. I was in the front room and witnessed driver arrive so immediately went to open the front gate. By time I got to the gate (approx. 30 seconds - small house right on the street) driver had left card… Read more

and driven off. Did not ring doorbell bell, did not even get package out of the truck, just left a card and drove off. I immediately phoned the company. Was promised redelivery in 2 days. Have subsequently logged 3 requests for delivery via online system and package still not arrived. Moving forward I will always check with online retailers (usually eBay retailers) before placing an order. Will not buy from them if they use this delivery company. Feel sorry for the retailers who are losing business due to this pathetic courier company.

AWFUL! – Blank card left with no instructions - tried to get re-delivery, no response, tried to call, line engaged tone at all times. Tracking says I didn't contact them - lies - I had to give a one star or this would not be used!!! go figure! Show details

Desolve this courier company – Whoever runs this company is absolutely oblivious to what is going on. The operations is horrendous. No customer service at all even to find the parcel. The tracking system is not updated. You should stop offering service as you can't actually do it. Just robbing people at best. Show details

Hopeless customer support – Ordered items through amazon Australia and was charged a delivery fee (even though on a Prime account). Received a blank "Here's how to collect your parcel" slip in my mail box a few days later with only a tracking number on it. Rang Aramex to find out where and when I could collect my parcel, a week later and after 3 phone calls to their call… Read more

centre (and over an hour of my life wasted), they still cannot tell me where my parcel is or when, if ever, I will be able to collect it. Three times now they have told me I will receive an email or sms within 24/48 hours telling me where it is and when it will available to collect. Will not be using Amazon or Amarex ever again, will rather pay extra and get decent service and support.

Non-delivery service at it's best – Despite instructions to leave the parcel at the stairs, what I received was a card advising me I had to travel to their depot to collect my parcel. I had thought it was their function to DELIVER parcels. As their delivery person left the front gate wide open, I had wondered if they took my dog with them, or had simply let it out to wander the street. Show details

ABSOLUTE MISERY! – Horrible experience - no customer call center, no response on web chat and no clear intsructions on where to collect the parcel nor how you can reschedule re-delivery. Show details

Awful Aremax and Parcel connect – Awful post services in the world. I had a purchase on 30 July and after 25 days still have not received. I received a tracking number that my parcel has been delivered but no one was not at home. According to their instruction I search via "parcelconnect.com.au/track"and reschadule for delivery. I stayed whole day at home the day that told… Read more

delivery will be done but nothing happend. today is 25th August and still I am waiting for my parcel :( Even one star is too much for this company. I recomened to the bussiness that I did purchace to not working with them anymore. This company with poor quality and service sffect to reputation of the other bussines. The phone numbers are fake and no one does not respone the phones. Even I do not know where is my parcel that I go and pick it up by myself.

aweful – The worst - didn't bother ringing the door bell and I was home. When I called he suggested my door bell was flat and hung up on me. Useless, rude and they wont take complaints. DO NOT USE THEM. Show details

Didn't even attempt delivery, wanted to charge me $5.50 to 're-attempt'. What a joke – Receiving a parcel delivered by parcel connect / Aramax. Driver didnt even attempt delivery. Have security cameras that show he never even came to the driveway. I live in a suburban location in a house. Left a blank card in the letterbox with a tracking number that didnt correspond with anything. Sent an enquiry and wanted to charge me $5.50 to… Read more

redeliver even when I had video proof the driver never attempted delivery to begin with. Sending the package back to the sender. Expect Aramax won't be getting anymore business from that seller.

Worst delivery company ever – They are horrible, the delivery had a note to leave it at safe location, they didn't and now they ask for 5 dollars for redelivery, worse company ever Show details

Senders avoid using Parcel Connect powered by Aramex – (Non)Receiver here - If I could I wouldn't give them even a one star. The driver most likely didn't even get out of their vehicle. Did not ring my apartment (home all day), did not deliver my parcel, did not leave a calling card. After looking online - supposedly on the calling card they wrote unsafe to leave, even though so many tenants have… Read more

parcels left at the letterboxes from so many different couriers/companies. Company sends email with the option to collect from Dandenong South depot - no thank-you that's why I purchased online to have the parcel delivered. They also send another email to organise redelivery for a fee of $5.50 - this is a scam. Note to organise a redelivery to a different address you have to be at that address with photo ID - very inconvenient.

Worst company don’t use – the guy delivering my parcel didn’t even deliver it i watched him leave a note that has no contact number or anything so where is my parcel? Absolute joke of a company. oh and nobody cares to answer emails or phone calls Show details

They can't deliver the parcel – They are a lousy / lazy cheep delivery company, they just leave cards in post box in stead of delivering to the front door and say we couldn't or had trouble delivering your parcel and ask an alternative delivering address at an extra cost. If for redelivery to sam address it will another 2 to 3 days! WHY? Show details

Annoyingly far away collection centre – Just annoying as their "missed" service centre is miles away, even tho I live city fringe, so now i have to drive there Show details

Don’t bother. No communication and then request for more fees – Got a card in the mailbox indicating that I had missed a parcel delivery. Wasn’t even sure it was mine as no details on the card - just a generic card so could have been a scam frankly. Went online to rebook delivery time and they tried to deliver it on a different day to the booking. Then text to say as I had missed two deliveries that I needed… Read more

to pay a further $5.50 to receive it. Tried to call - they do not take calls relating to parcels and tracking. Ended up cancelling the order stating that the company had failed to deliver. DO NOT USE!!