Parcel Freight Logistics (PFL)
ABN: 881638482081,056 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
Pros
Cons
Verdict
Customer sentiment regarding Parcel Freight Logistics (PFL) is overwhelmingly negative. While a small number of consumers report satisfactory and timely deliveries, the vast majority highlight severe frustrations with communication breakdowns, extended delays, and poor handling by delivery drivers. Key takeaways include difficulties in contacting customer support, unresponsive tracking updates, and unreliable drop-off practices.
If I could give this company zero stars, I would. Absolutely disgraceful service, and I genuinely hope no one else has to experience what I went through. My parcel cleared customs but was left sitting there for over a month. Despite countless emails and follow-ups, this company kept making excuses, denying responsibility, and blaming the overseas… Read more
sender. Nobody seemed interested in doing their actual job.
What makes this situation even worse is that my parcel contained two extremely valuable and irreplaceable Buddhist jade amulets, personally hand-carved and spiritually blessed by a respected Buddhist master. These were not ordinary items that could simply be replaced with money.
To this day, I have serious concerns about what really happened to my parcel and where those precious items ended up.
And to whoever may have taken what never belonged to them, I have something to say.
I have already informed the master about everything that happened. He has performed a spiritual ritual and made certain wishes concerning whoever wrongfully took these sacred items. I have absolutely no intention of revealing what those wishes were.
Some things are better left unsaid.
Whether you believe in karma, spiritual consequences, or nothing at all is entirely your choice. But I firmly believe that taking something sacred that belongs to someone else is not something to be taken lightly.
To whoever is responsible, whoever you are, you know what you did. I don’t need to know your name. I don’t need to say another word.
May you receive exactly what your actions deserve.
As for this courier company, your incompetence, lack of accountability, and complete disregard for customers’ belongings are beyond unacceptable.
Shameful. Absolutely shameful.
Parcel Freight Logistics (PFL) provided VERY POOR DELIVERY and follow up service. My parcel turned up cracked with no responsibility to take ownership to compensate me. I will NEVER USE AGAIN and will tell as many people I can. The Parcel Freight Logistics (PFL) operator advised me PFL only handle customs clearance and do not manage delivery or handover process. Interesting seeing the parcel was being delivered locally??? Be aware very aware. Show details
Delivery was fast..to the door..on a Saturday..I added the tracking number & kept up with the delivery so I knew when it would arrive.. Wanted to give the lad a tip.. But he is welcome to come back for the $10 tip... Excellent Show details
Reviews with attachments
As with many others I would give a NEGATIVE star award if possible. This courier delivered 3 items to a business address on a Friday public holiday. The premises were of course closed. Caught on the CCTV were 3 items being tossed over a 2 metre gate onto concrete, where they sat in the rain until collection. 1 item at approximately $600 survived… Read more
the fall being rather small and light. Another of the items was a $500 power inverter weighing about 18kG. This item as any reasonable person might guess did not fair well when it hit the ground, despite being in a very well constructed OEM packaging. The level of carelessness and incompetence of this company cannot be over stated. Avoid at all cost.
Lack of care – Today I received my order from Bag Smart Australia. Unfortunately, their nominated courier company PF Logistics chose to simply drop my delivery over the front fence on the ground whilst it was raining. He did not even attempt to open the front gate and place the parcel on the front doorstep out of the weather - all of this was caught on CCTV. My… Read more
expectations when it comes to Customer Service are clearly outdated, as this lack of care by the courier driver was both unacceptable and unprofessional.
PFL delivery takes flight onto verandah! – Delivery man lobbed my delivery over the fence like it was rubbish going in a bin! Why can they not just take the last few steps to do the job properly and not potentially break something?? Can't say it wasn't "airmail". Show details
Inconsiderate delivery – Guess the delivery guy was too lazy to put my parcel in the mail box or even walk up the driveway to knock on our door…he placed the package ONTOP of our mailbox in plain sight where hundreds of people walk by daily and it sat there for over an hour Show details
⭐PF Logistics — Absolutely Unacceptable One of the most disappointing delivery services I have ever experienced. It's incredible how a company can remain in business since 2013 and offer such a poor dismal service. My first parcel took over 3 WEEKS to deliver. For a domestic Australian shipment, that is completely unacceptable. I have now… Read more
had another package sent through PF Logistics, purchased on 19 August 2026, with an estimated delivery window of 2–8 September — potentially 2 WEEKS AND 6 DAYS for another domestic delivery.
When I contacted PF Logistics for assistance, I received no actual response from a person — only an automated ticket acknowledgement. No explanation, no meaningful assistance and no indication that anyone was actually dealing with the issue.
What makes this even more frustrating is PF Logistics' own About Us page, which promotes the company as “Dependable” and claims customers can “always count on PFL”, while also describing its service as “fast and accurate.”
( PFL's own tracking makes the situation even more difficult to defend. My parcel was received at their Brisbane depot on 21 August at 7:34 pm, with PFL's own tracking stating an expected delivery date of 24–26 August. Today is 28 August and the parcel still has not been delivered. The tracking has shown no meaningful movement since arriving in Brisbane ).
So once again, PFL has failed to meet its own stated delivery timeframe. For a domestic parcel, this is simply unacceptable.
My documented experience demonstrates a very different reality:
Over three weeks for the first parcel. Potentially nearly three weeks for the second. Poor tracking. Poor communication. And no meaningful customer service when contacted.
There is a significant disconnect between the impressive promises made on PFL's About Us page and the service actually experienced by the customer.
“Dependable”? “Fast and accurate”? “You can always count on PFL”?
Based on my experience, those claims are very difficult to reconcile with the actual service provided.
For a logistics company, slow delivery and virtually non-existent customer communication are not acceptable standards.
PF Logistics needs to take a serious look at the gap between what it promises customers and what it actually delivers.
Absolutely unacceptable. I will avoid and have done so, PF Logistics wherever I have a choice and would strongly recommend that retailers consider alternative carriers. "Come On Aussies we deserve better"!
I ordered product from Melbourne to be delivered in Melbourne. It did 3 round trips to Sydney and Melbourne and it still has not been delivered to me. I paid for expedited delivery and it’s been a week, it was suppose to arrive next day. Cannot get in contact with anyone at PF Logistics and no phone numbers listed. However I did find phone numbers… Read more
for Melbourne and Sydney they are as follows: Sydney / Min Niu — (02) 9746 7746. Melbourne / Will xia - 0414600521 Please note they are rhe worst customer service people and will tell you they are very busy and give you an email to ledge your inquiry but just call the other number instead
I’ve attached screenshot of the tracking of my parcel so you can see for yourself
PFL is without doubt the worst transport and courier business operating in Australia. PFL, more commonly known as "Probably Fucking Lost" specialise in mislaying consignments and being unable to locate addresses. When challenged they will tell you that you were not home (even though they have been nowhere near you) or that the sender didn't label… Read more
the goods correctly. Bottom line is, if you are shopping online make sure that the seller uses Australia Post or another reputable freight company to ship your goods rather than this cowboy outfit that appears to be staffed by illegal immigrants driving beat up old wrecks without SatNav. Avoid at all costs.
Check out all that is left after shonky delays, phantom attempts at delivery. No pride in their service nor work! Every picture tells a story! Show details
Well, this another company that needs their license revoked. Over the years Ive bought from EBay and Amazon. And one of the only delivery companies is Parcel Freight Logistics (PFL) that's as (If not worse) than Couriers Please. We have had parcels Not delivered and caught up in EBay credits for months, parcels thrown on the nature strip??,… Read more
parcels dropped over the fence in the rain at the other end of the property. Now constantly saying that the parcels are undeliverable (Delivery was attempted (unsuccessful) - Incorrect/Insufficient address) Their words. And we have security cameras everywhere and door bells Yet we order hundreds of items per year and no issues other than them and Couriers Please (depending on the driver).
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Extremely poor delivery service. Despite providing the correct address, they failed to do their job properly. When asked the logistic, the driver left my parcel near the gate 300meter away from my home , which is completely unsafe, anyone could have taken it. My parcel has now been lost and I did not receive it. I also didn’t receive any… Read more
notification about the delivery, nor have I been given a refund. This level of negligence is unacceptable. Very disappointing experience.
Latest follow-ups
Terrible. Supposed to be delivered to the door. Keep getting messages that I need to pick it up, but gives me no details of where to go to get it. Show details
Follow-up · Item was finally delivered and deliveries have been better since
Do not use this company. Poor customer service Lost my package, no communication, didn't care about my missing item. Still waiting for it to be resolved Show details
Follow-up · the company i purchased from eventually sent me a replacement. took 4weeks total. what i bought was in the package.
Couldn’t run a public toilet – Absolute bunch of morons, can’t contact them, parcel onboard for delivery, my [Content Removed], then research and find it is onboard but won’t be here for another week. This idiots are a joke, stay away from Consuelo use these clowns Show details
Follow-up · They certainly have improved, I think they had teething problems initially. Have had some good deliveries of late.
Positive reviews
PFL has proven they are the best yet again!! An eBay purchase on Tues arvo, picked up Wed morning was delivered Fri morning in perfect condition. The small parcel was 'carefully placed' at the front door, when other couriers 'frisby' parcels while still seated in their vehicle parked on the street...naturally contents are damaged or broken… Read more
beyond repair, but not with PFL. Tracking updates are sometimes a little slow, but I can live with that because their service is perfect. Didn't need to sign for this parcel today, so didn't get to speak to the courier and have no hesitation in recommending PFL for future deliveries, in fact, I will request sellers use PFL (if possible).
My experience with PFL has been excellent. From the time of the order to delivery the tracking system has been updated regularly with the parcel movement and location. The delivery was in accordance with the instructions. Well done PFL and a parcel from Sydney delivered in Perth in under 9 days (including long weekend) is not too shabby. Thankyou for your service. Show details
I have good experience with PFL logistcs, got my Parcel within the expected time. Show details
Negative reviews
Purchased an item from Amazon to be delivered by PF Logistics around 25th September. They only work 8-4pm Monday to Friday so expected delivery by Tuesday 29th. No communication from PF Logistics by Friday 2nd October and now they claim they no longer deliver to my suburb (18km away from depot) so have offloaded the delivery to CouriersPlease. No response from them yet. Not happy with PF Logistics communication. Show details
Has to be up there with the most dodgiest of operators. Have (unfortunately) as a receiver of purchases that the seller(s) have used for their delivery provider. Only all three occasions had to follow up on why deliveries were never being received. Two separate deliveries through the sellers (ebay) tracking link showed: 'Attempted' delivery as… Read more
unable to access residence. The residence is in a retirement village that has absolutely no restricted access. Never once have I had issues with other courier or Australia Post deliveries. I have a motion activated door bell that advises on my phone app when someone has approached the door. On the 2 occasions that I've search the tracking feature that links to PFL their site give exact time of delivery. I have then checked the recordings 1hr before and 1hr after said attempt to find absolutely nothing. Contacted them via their contact email on website (no phone number listed) to then get an email saying I have to collect as delivery had been attempted. Requested their evidence of being to the address and also why they don't leave cards if say attempted deliver wasn't not successful with contact advice. No response, just the same reply with pickup address and operational time.
Find out how Parcel Freight Logistics (PFL) compares to other Couriers
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The driver made up false claims he was unable to deliver, requested delivery to a business that was open. There is no way of contacting them other than online. Impossible to get a response. Show details
Recent reviews
If I could give minus stars I would. Ordered something from a warehouse not 20km away nearly 2 weeks ago. It seemed to be going ok. It was received and ready for delivery but then on their next update it changed from "Item received and ready for dispatch" TO "MANIFEST information received waiting on parcel". So they've lost it. That was over a week ago. A Rupinder Kaur answered. That explained it all. Show details
Really unorganised company, doesn't have a phone or email to receive support from, and delivered my parcel a week after the expected date. Luckily arrived in one piece but what a waste of time, would use AusPost over this any day of the week Show details
Don't just review- report to ACCC so they can investigate this fraudulant courier company! https://www.accc.gov.au/about-us/contact-us-or-report-an-issue Like everyone else here, I purchased from ebay and item was dispatched with PFL. Item didn't… Read more
move for four days in Sydney, then tracking was updated the next day saying item was undeliverable the next day at my home in Brisbane. I was home, beside the front door, and no delivery attempt was made.
There is no phone number to contact so you can only use the online contact form. I sent two requests for information, and received one response saying they were busy with urgent deliveries and won't reattempt delivery for at least 2-4 business days. It's been 10 days so far with no sign of my parcel.
If you've had the same experience, screenshot your tracking details, copy your order details including cost and freight charges, and any emails sent and received. Attach these to your ACCC complaint so we can get rid of this company.
Follow-up · The status of my parcel remained unchanged as of 9:30am on the Friday morning, so I emailed using the online form (the only contact method available) and advised the company that they they had until 5pm Monday to deliver my parcel or I would be reporting them to the ACCC. The parcel was on my doorstep in under two hours, despite there being no scheduled delivery that day. Proof that they were trying to get away with something? You decide.
Wish I could put negative star. Anytime I buy anything online ill make sure it never goes through these inept thieves. And I am more than happy to pay more to do so. Show details
I'm waiting on a package that's on board with the driver but can't be delivered. I called PF logistics and got to speak to 2 Russians that had about 20 words in their vocabulary. They tried to tell me that they don't have the item but it's on board for delivery... So we don't have an item that we put in a van that can't be delivered cause it's not in the van. Mmmmmmm it's all very clear now. How could i be so silly Show details
Has to be the slowest freight company there is. Any seller using this mob will end up with negative feedback because of the slow delivery. It took them 10 days to deliver from one side of Brisbane to the other 2026-07-13 09:52 Brendale, Delivered, Your parcel has been left at a safe place (ATL) 2026-07-12 08:26 Narangba, Onboard, Our driver has… Read more
your parcel onboard for delivery 2026-07-03 18:06 Brisbane, Received and ready for processing, Your parcel has arrived at Brisbane depot 2026-07-02 10:38 Brisbane, Received and ready for processing, Your parcel has arrived at Brisbane depot 2026-06-30 17:11 Sydney, Received and ready for processing, Your parcel has been picked up 2026-06-30 13:35 Sydney, In Transit, Your parcel is on its way to destination depot 2026-06-30 13:06 Sydney, Received and ready for processing, Your parcel has been picked up 2026-06-29 20:30 Sydney, Received and ready for processing, Your parcel has been picked up 2026-06-29 16:06 Manifest, Manifested, Your parcel information has been received
PFL what a run around. Parcel due 22 June then delayed till the 25th June still no delivery 5 July. Many emails sent no answer. Have no idea when or if I will receive my parcel. Shonky business to say the least. Will double check before ordering to make sure that business isn't being used . And giving 1 star because I can't give 0 Show details
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