Parcel Freight Logistics (PFL)
1,039 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
The overall sentiment for Parcel Freight Logistics (PFL) is overwhelmingly negative, characterized by significant frustration regarding delivery failures and a lack of accountability. While a few isolated reports mention successful on-time deliveries, the vast majority of feedback highlights systemic issues with lost parcels, prolonged depot delays, and unprofessional handling. Consumers frequently report that the company is virtually impossible to contact, leading to a widespread perception of the service as unreliable or even fraudulent.
Pros
Cons
Verdict
Parcel Freight Logistics is widely regarded as an unreliable courier service with significant failures in last-mile delivery and customer support. Due to recurring issues with "phantom" delivery attempts and lost items, consumers are advised to verify the courier used by merchants on platforms like eBay, Amazon, and Temu before purchasing.
PFL what a run around. Parcel due 22 June then delayed till the 25th June still no delivery 5 July. Many emails sent no answer. Have no idea when or if I will receive my parcel. Shonky business to say the least. Will double check before ordering to make sure that business isn't being used . And giving 1 star because I can't give 0 Show details
Well why does ebay sellers insist on using this company. I am on the Central Coast. I had a parcel picked up in Sydney and it shows its at the Central Coast depot over a week ago. The Central Coast depot has it sitting in there office for 3 days waiting to be sorted and sent to a Central Coast address. As has been reported over and over again the… Read more
courier doesn't care. They don't answer emails and the only phone number listed doesn't answer. I could have walked to Sydney and picked it up. The seller advises me to wait but time is running out. If ebay sellers read this please offer a chance for the buyer to pay Australia Post to deliver it. Thet deliver and their tracking can be believed.
MOST PATHETIC delivery company in Australia. False declaration about failed delivery when they have never visited property. 24/7 surveillance cameras proove this. Drivers never visit property they just say they have. 3 weeks to deliver one item from time they received, and 25 km away from me. No customer service. Contact number listed on… Read more
Google is not connected.
When someone calls they just make false promises about escallation.
DISGUSTING DISGUSTING
Reviews with attachments
As with many others I would give a NEGATIVE star award if possible. This courier delivered 3 items to a business address on a Friday public holiday. The premises were of course closed. Caught on the CCTV were 3 items being tossed over a 2 metre gate onto concrete, where they sat in the rain until collection. 1 item at approximately $600 survived… Read more
the fall being rather small and light. Another of the items was a $500 power inverter weighing about 18kG. This item as any reasonable person might guess did not fair well when it hit the ground, despite being in a very well constructed OEM packaging. The level of carelessness and incompetence of this company cannot be over stated. Avoid at all cost.
Lack of care – Today I received my order from Bag Smart Australia. Unfortunately, their nominated courier company PF Logistics chose to simply drop my delivery over the front fence on the ground whilst it was raining. He did not even attempt to open the front gate and place the parcel on the front doorstep out of the weather - all of this was caught on CCTV. My… Read more
expectations when it comes to Customer Service are clearly outdated, as this lack of care by the courier driver was both unacceptable and unprofessional.
PFL delivery takes flight onto verandah! – Delivery man lobbed my delivery over the fence like it was rubbish going in a bin! Why can they not just take the last few steps to do the job properly and not potentially break something?? Can't say it wasn't "airmail". Show details
Inconsiderate delivery – Guess the delivery guy was too lazy to put my parcel in the mail box or even walk up the driveway to knock on our door…he placed the package ONTOP of our mailbox in plain sight where hundreds of people walk by daily and it sat there for over an hour Show details
Worst delivery service EVER – Apparently throwing package which is a speaker is acceptable. Took longer taking pics at surrounding area then delivered package Show details
Check out all that is left after shonky delays, phantom attempts at delivery. No pride in their service nor work! Every picture tells a story! Show details
Well, this another company that needs their license revoked. Over the years Ive bought from EBay and Amazon. And one of the only delivery companies is Parcel Freight Logistics (PFL) that's as (If not worse) than Couriers Please. We have had parcels Not delivered and caught up in EBay credits for months, parcels thrown on the nature strip??,… Read more
parcels dropped over the fence in the rain at the other end of the property. Now constantly saying that the parcels are undeliverable (Delivery was attempted (unsuccessful) - Incorrect/Insufficient address) Their words. And we have security cameras everywhere and door bells Yet we order hundreds of items per year and no issues other than them and Couriers Please (depending on the driver).
Extremely poor delivery service. Despite providing the correct address, they failed to do their job properly. When asked the logistic, the driver left my parcel near the gate 300meter away from my home , which is completely unsafe, anyone could have taken it. My parcel has now been lost and I did not receive it. I also didn’t receive any… Read more
notification about the delivery, nor have I been given a refund. This level of negligence is unacceptable. Very disappointing experience.
Terrible courier, delivery drivers make no effort to deliver other than leaving packages at gate. They put fraudulent delivery attempts on the tracking which can be confirmed by viewing cctv and showing no actual attempts were made at specific times. This company shouldn't be allowed to exist. Show details
Find out how Parcel Freight Logistics (PFL) compares to other Couriers
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“Appalling experience with PFL Couriers. My item was late and the tracking showed it sitting at the same facility for five days with no movement. There was no contact number available to call, and despite sending multiple emails, I received zero response. Delays happen — silence and unreachability aren’t acceptable. If you value communication or reliability, avoid.” Show details
Parcel delivered through PFL turned up broken. I've had multiple issues with PFL in the past. Show details
When I placed my order on eBay it said delivery would be 7/1 to 11/1. Well it’s now 15/1 & still haven’t got my delivery. On my eBay account it is saying picked up 5/1 from Sydney arrived in Brisbane on the 7/1 I live in Gold Coast still no delivery. Had trouble with this company before. I would not recommend them & if you place an order on line I would check the delivery company first. Don’t use them Show details
Absolutely disgusted. Parcel was left on top of a debri rubbish load in my driveway because your lazy driver couldn’t be bothered to walk a further 10 steps to leave it safely by my door. On top of that, they also left my neighbour’s parcel on that tip clearly figuring that I would do the work for them and deliver to my neighbour. I won’t be making any future purchases online using this courier company. Show details
Latest follow-ups
Delivered to wrong address. Different Street name Different street number Not even close Thrown on front porch and left Driver can’t read obviously!! Luckily the owner of the house was honest and rang my phone number ON THE PACKAGE and we arranged a time for me to pick up. Won’t order from Big W again if they still use these clowns. Show details
Follow-up · I won't buy from anyone who uses them so not a problem.
Absolutely hopelessly incompetent. They must put effort into being this bad. Consignment held 35kms away in their Sydney depot for 6 days no action whatsoever. Will not use suppliers who use PFL in future. Show details
Follow-up · I cannot recall another encounter with this company. I receive about 3 to 4 consignments of purchased goods each week. All are consigned by the vendor to the courier/carrier of the vendors choice. I have advised my regular suppliers that they will forfeit my custom if they use this company for my orders. Regards.
Do not recommend unable to provide correct delivery information Two packages comming from Victoria And when making inquiries I got told they were still in Sydney one arrived on 13th and second one arrived 17th Very incompetent Show details
Follow-up · Have not used them again Have stopped doing online shopping because of the delivery services are cr#p
Follow-up · Have stopped doing online shopping courier companies are very unreliable and not customer friendly
Positive reviews
PFL has proven they are the best yet again!! An eBay purchase on Tues arvo, picked up Wed morning was delivered Fri morning in perfect condition. The small parcel was 'carefully placed' at the front door, when other couriers 'frisby' parcels while still seated in their vehicle parked on the street...naturally contents are damaged or broken… Read more
beyond repair, but not with PFL. Tracking updates are sometimes a little slow, but I can live with that because their service is perfect. Didn't need to sign for this parcel today, so didn't get to speak to the courier and have no hesitation in recommending PFL for future deliveries, in fact, I will request sellers use PFL (if possible).
My experience with PFL has been excellent. From the time of the order to delivery the tracking system has been updated regularly with the parcel movement and location. The delivery was in accordance with the instructions. Well done PFL and a parcel from Sydney delivered in Perth in under 9 days (including long weekend) is not too shabby. Thankyou for your service. Show details
Find out how Parcel Freight Logistics (PFL) compares to other Couriers
Know better, choose better.
Thought I had no hope of receiving package (based on reviews) as looked like it stopped on 16th in Brisbane but arrived today Mon 22nd in regional NSW during busy Christmas period. Thank you Show details
Negative reviews
Another chop shop of a courier "company". Ordered an item off ebay, and it was supposed to arrive on Friday. I looked at ebay's tracking and it was stuck at "Processed at sortation facility". Then I decided to track it from PFL's site, and it stated that the parcel was left in a safe place on the Thursday (day before) even though no such thing… Read more
occurred. This is your typical chop shop courier "company" tactic, as they all use it, meaning that the driver didn't even bother attempting to deliver it, the driver doesn't intend on delivering it, or the driver fancied it and decided to acquire it for themselves. I know because all those instances have happened to me. Why and how these "companies" are still operating and haven't been shut down is beyond me.
Been waiting for a bed I ordered from eBay it was supposed to be delivered on Friday it was in Wollongong yesterday now it is in Unanderra the driver has pick it up still has not been delivered to my house no phone number to ring this terrible company and tracking number are a joke I'm not sure when we will get this bed give them a big miss Show details
I actually witnessed the delivery driver drop my parcel over my open gate. All he had to do was walk an extra three steps to go around it and place the box on the ground. I proceeded to approach him and he jumped in his white Mitsubishi Outlander and sped off at high speed. Not impressed. Show details
Recent reviews
Parcel sat at depot 5km from my home for 8 days without moving. I could walk that far in 1 hour. Paid extra for item to get faster delivery. What a crock. Wouldn't recommend them for anything. There is no way for you to contact them. I contacted the seller twice and they were supposedly promised expedited delivery but it continued to sit… Read more
there not moving. Item finally arrived today 8 days later than it was supposed to get here. Outside of box was damaged and item inside squashed but thankfully I was able to bend it back into shape.
Had a parcel from Amazon delivered to me but unfortunately it ended up to the unit next door to me. Fortunately the neighbour realised mistake and gave me the parcel. I wasn't too happy about this. Show details
Absolutely useless company. You try to ring the number and it just dials out. You email and get no response. My parcel has been sitting in Newcastle for 3 days. My house is a 30 minute drive. No tracking updates or any way to contact them. You’d honestly have a better chance of Stevie Wonder giving you a haircut than using PF Logistics. Best piece of advice, stay the furthest distance possible away from them. Absolute p*ss poor effort Show details
9 day delivery from Melbourne to Bendigo after it was 2 days from Sydney to Melbourne. Delivered on a Sunday morning and left on the front porch exposed to the weather which was full overcast at the time. No attempt to knock at the door or to place the parcel in a protected position. 4 days from chasing up the parcel via email until it was finally… Read more
delivered.
2026-05-24 11:01 Eaglehawk, Delivered, Your parcel has been left at a safe place (ATL) 2026-05-24 08:56 Eaglehawk, Onboard, Our driver has your parcel onboard for delivery 2026-05-15 11:13 Melbourne, Received and ready for processing, Your parcel has arrived at Melbourne depot 2026-05-13 13:37 Sydney, Received and ready for processing, Your parcel has been picked up
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