Parcel Freight Logistics (PFL)
ABN: 881638482081,049 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
Pros
Cons
Verdict
Customer sentiment regarding Parcel Freight Logistics (PFL) is overwhelmingly negative. While a small number of consumers report satisfactory and timely deliveries, the vast majority highlight severe frustrations with communication breakdowns, extended delays, and poor handling by delivery drivers. Key takeaways include difficulties in contacting customer support, unresponsive tracking updates, and unreliable drop-off practices.
If I could give minus stars I would. Ordered something from a warehouse not 20km away nearly 2 weeks ago. It seemed to be going ok. It was received and ready for delivery but then on their next update it changed from "Item received and ready for dispatch" TO "MANIFEST information received waiting on parcel". So they've lost it. That was over a week ago. A Rupinder Kaur answered. That explained it all. Show details
Really unorganised company, doesn't have a phone or email to receive support from, and delivered my parcel a week after the expected date. Luckily arrived in one piece but what a waste of time, would use AusPost over this any day of the week Show details
I ordered product from Melbourne to be delivered in Melbourne. It did 3 round trips to Sydney and Melbourne and it still has not been delivered to me. I paid for expedited delivery and it’s been a week, it was suppose to arrive next day. Cannot get in contact with anyone at PF Logistics and no phone numbers listed. However I did find phone numbers… Read more
for Melbourne and Sydney they are as follows: Sydney / Min Niu — (02) 9746 7746. Melbourne / Will xia - 0414600521 Please note they are rhe worst customer service people and will tell you they are very busy and give you an email to ledge your inquiry but just call the other number instead
I’ve attached screenshot of the tracking of my parcel so you can see for yourself
Reviews with attachments
As with many others I would give a NEGATIVE star award if possible. This courier delivered 3 items to a business address on a Friday public holiday. The premises were of course closed. Caught on the CCTV were 3 items being tossed over a 2 metre gate onto concrete, where they sat in the rain until collection. 1 item at approximately $600 survived… Read more
the fall being rather small and light. Another of the items was a $500 power inverter weighing about 18kG. This item as any reasonable person might guess did not fair well when it hit the ground, despite being in a very well constructed OEM packaging. The level of carelessness and incompetence of this company cannot be over stated. Avoid at all cost.
Lack of care – Today I received my order from Bag Smart Australia. Unfortunately, their nominated courier company PF Logistics chose to simply drop my delivery over the front fence on the ground whilst it was raining. He did not even attempt to open the front gate and place the parcel on the front doorstep out of the weather - all of this was caught on CCTV. My… Read more
expectations when it comes to Customer Service are clearly outdated, as this lack of care by the courier driver was both unacceptable and unprofessional.
PFL delivery takes flight onto verandah! – Delivery man lobbed my delivery over the fence like it was rubbish going in a bin! Why can they not just take the last few steps to do the job properly and not potentially break something?? Can't say it wasn't "airmail". Show details
Inconsiderate delivery – Guess the delivery guy was too lazy to put my parcel in the mail box or even walk up the driveway to knock on our door…he placed the package ONTOP of our mailbox in plain sight where hundreds of people walk by daily and it sat there for over an hour Show details
Worst delivery service EVER – Apparently throwing package which is a speaker is acceptable. Took longer taking pics at surrounding area then delivered package Show details
PFL is without doubt the worst transport and courier business operating in Australia. PFL, more commonly known as "Probably Fucking Lost" specialise in mislaying consignments and being unable to locate addresses. When challenged they will tell you that you were not home (even though they have been nowhere near you) or that the sender didn't label… Read more
the goods correctly. Bottom line is, if you are shopping online make sure that the seller uses Australia Post or another reputable freight company to ship your goods rather than this cowboy outfit that appears to be staffed by illegal immigrants driving beat up old wrecks without SatNav. Avoid at all costs.
Check out all that is left after shonky delays, phantom attempts at delivery. No pride in their service nor work! Every picture tells a story! Show details
Well, this another company that needs their license revoked. Over the years Ive bought from EBay and Amazon. And one of the only delivery companies is Parcel Freight Logistics (PFL) that's as (If not worse) than Couriers Please. We have had parcels Not delivered and caught up in EBay credits for months, parcels thrown on the nature strip??,… Read more
parcels dropped over the fence in the rain at the other end of the property. Now constantly saying that the parcels are undeliverable (Delivery was attempted (unsuccessful) - Incorrect/Insufficient address) Their words. And we have security cameras everywhere and door bells Yet we order hundreds of items per year and no issues other than them and Couriers Please (depending on the driver).
Extremely poor delivery service. Despite providing the correct address, they failed to do their job properly. When asked the logistic, the driver left my parcel near the gate 300meter away from my home , which is completely unsafe, anyone could have taken it. My parcel has now been lost and I did not receive it. I also didn’t receive any… Read more
notification about the delivery, nor have I been given a refund. This level of negligence is unacceptable. Very disappointing experience.
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Terrible courier, delivery drivers make no effort to deliver other than leaving packages at gate. They put fraudulent delivery attempts on the tracking which can be confirmed by viewing cctv and showing no actual attempts were made at specific times. This company shouldn't be allowed to exist. Show details
“Appalling experience with PFL Couriers. My item was late and the tracking showed it sitting at the same facility for five days with no movement. There was no contact number available to call, and despite sending multiple emails, I received zero response. Delays happen — silence and unreachability aren’t acceptable. If you value communication or reliability, avoid.” Show details
Parcel delivered through PFL turned up broken. I've had multiple issues with PFL in the past. Show details
Latest follow-ups
Terrible Terrible Terrible – Worst service ever, well would be if I could actually contact them. Lied about attempting 2 deliveries, of which I have camera evidence to say no. Took my item back to there depot...Sydney. Emailed me saying I now need to collect. I live in Canberra - guess ill never see that parcel Show details
Follow-up · To this very day, I have received no response from this company.
Delivered to wrong address. Different Street name Different street number Not even close Thrown on front porch and left Driver can’t read obviously!! Luckily the owner of the house was honest and rang my phone number ON THE PACKAGE and we arranged a time for me to pick up. Won’t order from Big W again if they still use these clowns. Show details
Follow-up · I won't buy from anyone who uses them so not a problem.
Absolutely hopelessly incompetent. They must put effort into being this bad. Consignment held 35kms away in their Sydney depot for 6 days no action whatsoever. Will not use suppliers who use PFL in future. Show details
Follow-up · I cannot recall another encounter with this company. I receive about 3 to 4 consignments of purchased goods each week. All are consigned by the vendor to the courier/carrier of the vendors choice. I have advised my regular suppliers that they will forfeit my custom if they use this company for my orders. Regards.
Positive reviews
PFL has proven they are the best yet again!! An eBay purchase on Tues arvo, picked up Wed morning was delivered Fri morning in perfect condition. The small parcel was 'carefully placed' at the front door, when other couriers 'frisby' parcels while still seated in their vehicle parked on the street...naturally contents are damaged or broken… Read more
beyond repair, but not with PFL. Tracking updates are sometimes a little slow, but I can live with that because their service is perfect. Didn't need to sign for this parcel today, so didn't get to speak to the courier and have no hesitation in recommending PFL for future deliveries, in fact, I will request sellers use PFL (if possible).
My experience with PFL has been excellent. From the time of the order to delivery the tracking system has been updated regularly with the parcel movement and location. The delivery was in accordance with the instructions. Well done PFL and a parcel from Sydney delivered in Perth in under 9 days (including long weekend) is not too shabby. Thankyou for your service. Show details
Thought I had no hope of receiving package (based on reviews) as looked like it stopped on 16th in Brisbane but arrived today Mon 22nd in regional NSW during busy Christmas period. Thank you Show details
Find out how Parcel Freight Logistics (PFL) compares to other Couriers
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Negative reviews
Don't just review- report to ACCC so they can investigate this fraudulant courier company! https://www.accc.gov.au/about-us/contact-us-or-report-an-issue Like everyone else here, I purchased from ebay and item was dispatched with PFL. Item didn't move for four days in Sydney, then tracking was updated the next day saying item was undeliverable… Read more
the next day at my home in Brisbane. I was home, beside the front door, and no delivery attempt was made.
There is no phone number to contact so you can only use the online contact form. I sent two requests for information, and received one response saying they were busy with urgent deliveries and won't reattempt delivery for at least 2-4 business days. It's been 10 days so far with no sign of my parcel.
If you've had the same experience, screenshot your tracking details, copy your order details including cost and freight charges, and any emails sent and received. Attach these to your ACCC complaint so we can get rid of this company.
Wish I could put negative star. Anytime I buy anything online ill make sure it never goes through these inept thieves. And I am more than happy to pay more to do so. Show details
I'm waiting on a package that's on board with the driver but can't be delivered. I called PF logistics and got to speak to 2 Russians that had about 20 words in their vocabulary. They tried to tell me that they don't have the item but it's on board for delivery... So we don't have an item that we put in a van that can't be delivered cause it's not in the van. Mmmmmmm it's all very clear now. How could i be so silly Show details
Recent reviews
Has to be the slowest freight company there is. Any seller using this mob will end up with negative feedback because of the slow delivery. It took them 10 days to deliver from one side of Brisbane to the other 2026-07-13 09:52 Brendale, Delivered, Your parcel has been left at a safe place (ATL) 2026-07-12 08:26 Narangba, Onboard, Our driver has… Read more
your parcel onboard for delivery 2026-07-03 18:06 Brisbane, Received and ready for processing, Your parcel has arrived at Brisbane depot 2026-07-02 10:38 Brisbane, Received and ready for processing, Your parcel has arrived at Brisbane depot 2026-06-30 17:11 Sydney, Received and ready for processing, Your parcel has been picked up 2026-06-30 13:35 Sydney, In Transit, Your parcel is on its way to destination depot 2026-06-30 13:06 Sydney, Received and ready for processing, Your parcel has been picked up 2026-06-29 20:30 Sydney, Received and ready for processing, Your parcel has been picked up 2026-06-29 16:06 Manifest, Manifested, Your parcel information has been received
PFL what a run around. Parcel due 22 June then delayed till the 25th June still no delivery 5 July. Many emails sent no answer. Have no idea when or if I will receive my parcel. Shonky business to say the least. Will double check before ordering to make sure that business isn't being used . And giving 1 star because I can't give 0 Show details
Well why does ebay sellers insist on using this company. I am on the Central Coast. I had a parcel picked up in Sydney and it shows its at the Central Coast depot over a week ago. The Central Coast depot has it sitting in there office for 3 days waiting to be sorted and sent to a Central Coast address. As has been reported over and over again the… Read more
courier doesn't care. They don't answer emails and the only phone number listed doesn't answer. I could have walked to Sydney and picked it up. The seller advises me to wait but time is running out. If ebay sellers read this please offer a chance for the buyer to pay Australia Post to deliver it. Thet deliver and their tracking can be believed.
MOST PATHETIC delivery company in Australia. False declaration about failed delivery when they have never visited property. 24/7 surveillance cameras proove this. Drivers never visit property they just say they have. 3 weeks to deliver one item from time they received, and 25 km away from me. No customer service. Contact number listed on… Read more
Google is not connected.
When someone calls they just make false promises about escallation.
DISGUSTING DISGUSTING
Another chop shop of a courier "company". Ordered an item off ebay, and it was supposed to arrive on Friday. I looked at ebay's tracking and it was stuck at "Processed at sortation facility". Then I decided to track it from PFL's site, and it stated that the parcel was left in a safe place on the Thursday (day before) even though no such thing… Read more
occurred. This is your typical chop shop courier "company" tactic, as they all use it, meaning that the driver didn't even bother attempting to deliver it, the driver doesn't intend on delivering it, or the driver fancied it and decided to acquire it for themselves. I know because all those instances have happened to me. Why and how these "companies" are still operating and haven't been shut down is beyond me.
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