Parrys Flooring Solutions Belmont

Let me start by saying the salesman in Baldivis was excellent and we happy with the carpet install. HOWEVER after me not responding to the text message about the installers arrival time in a timely manner, I got a phone call. I asked if I could push back his arrival time and was told no he would be here at 6:30am. I asked if I could swap with… Read more

another client I was told I was his only job for the day. I said 6:30am was not convenient and was told in a very condescending manner that it was too bad and I would have to be inconvenienced for one day. Imagine my surprise when the installer told me that head office had rang him and said I insisted that he arrive at 6:30am and he would have happily pushed the start time back as he had no other jobs. I’m not sure why the company felt the need to be condescending and vindictive but I will be sure to let others know not to bother dealing with them.

We wanted to replace smelly carpet in our home office with vinyl floor planks to match the adjacent flooring. The original planks are out of production, but Derek found a very close match so that it looks virtually seamless compared to the original. Nathan the installer worked quickly and efficiently to get the flooring laid and the result surpassed our expectations. Show details

We were lucky to get some great advice from Ryan about the best flooring for our home and then even luckier to have Nathan install the flooring. Moving all the furniture out was worth the effort. The end result is excellent. Thanks again. Show details

Horrible experience – Worst customer service I have ever seen, country customers beware, just go elsewhere they will not help you out at all other than to say that's our policy your problem. Couldn't even put five box's of flooring onto another pallet so I paid freight x two. Thanks for a crap experience, zero stars from me Show details

Very happy! Great staff, amazing hard working installer and all round excellent service – Happy from start to finish. Sales man was knowledgeable, friendly and easy to deal with. Installer was fantastic. Accommodated the installation to fit around my schedule and was very hardworking. The finished product was beautiful. Show details

Excellent service and products – Third or fourth time returning to Parry’s in Belmont with Baldy and other staff. Over the past 20 years have been very satisfied with the service, price and products. Well done Parry’s! Show reply

I wish i read the reviews bellow before i went to Parrys – i am very disappointed with the service i got. I ordered vinyl planks and organised the installer. I was asked to call the store on 27 Dec. and pick up planks as the store man will be there from 9am-4pm. I was told than that planks have not been ordered yet and it will take 2 weeks or more until they arrive. I asked to cancel the order and refund… Read more

of my deposit but no they refuse. It seems we are talking about the same store and same manager. If i read the reviews before i would never go with Parry's as i had problems with them in the pass. i have no idea why i went back to them.

Great Service... Quality Carpet.... Good Prices – From the moment "Mrs C" and I stepped into Parry's Carpet Showroom in late August, to the laying of our carpets today, everything went really smoothly and without a hitch. Our Salesperson was very helpful, and took the time show us lots of carpet in our price range, with measurements supplied by us, she quickly was able to come up with a… Read more ·  1

quote.She also explained any requirements that we needed to meet,as we undertook to remove our old carpets ourselves, and the timeline of when the carpets could be laid.We opted to wait an extra four weeks, and the company were happy to store our goods for that period without any storage fees.

Yesterday we received a courtesy text, from the Company confirming the arrival time of the carpet layer, and today he arrived at the appointed time. His work was exceptional, and his attention to detail a joy to see, he also made suggestions on a couple of doors that need skimming.Once finished he also cleaned up afterwards,so nice to see a tradesman that takes such pride in his work.

It has been a joy to deal with Parry's Carpets, The Staff, The Carpets,The Prices ... Just Great !!!!

Lies lies and more lies – We purchased our carpet from sly salesman on the 14th of April 2017 with a promise of install 2 weeks later. After 2 weeks we received a call stating the carpet would be delayed 5 weeks. As you could imagine we were totally dissapointed as we would not have purchased the carpet from them knowing this. When we called to get a refund of our deposit… Read more

we were told that they do not refund deposits and we would have to wait for the carpet or choose another colour. We then called consumer protection who advised us to write them an email requesting a refund so that statements were made in writing. We then spoke to customer service who then also told us our original quote of $3700 had increased to $4210 due to incorrect measurements 7 weeks after our purchase. This was a complete nightmare and by the end of it management granted a refund today the 9th of June 2017. Beware these people are dishonest and will lie to get a deal. You have been warned. Unfortunately we read many other negative reviews when it was all too late.

Promise the world and poorest service ever – Poor communication and hide cost in terms and conditions. The guy completed installation didn't clean the mess and left earlier. The Sale wrote "not to remove gripper" without tell me what is a gripper. When installer came, this costed me extra $150. They also did a variation on the quote which is more than $100 dear than and original quote.… Read more

However, there was about 3.5 m2 left after the installation. The installer did not clean up the mess and left earlier.

Anyone want to buy carpet should avoid this company!!!

A positive result after my shocking experience – In my recent review Oct 03, 2015 I expressed my disappointment with the level of service received by Parry Carpets. Following my formal complaint I was contacted directly by their General Manager who apologised for the inconvenience caused and ensured me that the installation was occurring. Further on he contacted me on the day of installation to… Read more ·  1

re-assure me again that this was actually going to happen. Although his attitude was defensive to start of with, Ian demonstrated a genuine concern and provided me with a positive experience. The installation of our carpet was done to a professional level and the carpet looks amazing. We could not be happier. Miscommunication and misunderstandings occur and this is acceptable when it is recognised and dealt with - and this is exactly was Ian did. Thank you Ian for your assistance and for ensuring that the installation and after care service was delivered to our satisfaction. :)

Very happy with the service – I was recently in Perth fixing up my house for rental and need to re-carpet the house before I left. I took my plans to Parry's Belmont and left 40 minutes later with carpet and an installation date. I didn't end up getting quotes from anywhere else as I was happy with the level of service I received at the Belmont store. My first dealing was… Read more ·  1

with Baldy and I can't recommend him highly enough.

As I was working to a time frame, he ensured that the carpet was to be laid when I needed it to be. I had an issue with underlay at my house, I opted to leave the existing underlay down to help on cost, but when I pulled up the carpet it was as damaged as the carpet, so a quick phone call was made and underlay was included again at a nominal charge. On a couple of occasions I was not able to speak to Baldy direct, but my query was sorted just as efficiently by other sales staff at Belmont. Baldy however would return my call to make sure that everything was ok. I had to work to a budget with my carpet, however I feel that the carpet I did choose was good quality and has helped to make my rental look like a house to be lived in and not just a place to stay. Thanks to all at Parry's Belmont.

Pleasure to deal with – I had my carpet installed on Thursday. I just wanted to say what a pleasure it was to deal with [names removed] both face to face and over there Internet chat. The service was excellent and relaxed. The installers were polite and did a fantastic job. I would not hesitate to recommend both Parry's and the installers to my friends  Show reply

Long wait and poor customer service on the phone – lady on the phone wasn't pleasant. Very long wait to get carpet laid. Sales person wasn't really accommodating and was sarcastic to me. Requested me to pay the fees upfront but when I read the invoice, it says customer is able to pay just a deposit & the balance a week before installation. Bad customer service