Paul's Warehouse
198 reviews
- Very small
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- Slightly small
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- True to size
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- Very large
Another person scammed – Bought three pairs of shoes, received none and won't be receiving anything as: paulwarehouseoutlet.com.au is a fake site...... I have reported this to the bank - they aren't being helpful I have reported this to ACCC - scam watch. But there isn't much that they can do. Be warned
Terrible customer service – I dealt with store manager, [Name Removed] & her colleague, [Name Removed], at Rockdale store in Sydney Jan 3, 2023 at about 1pm today. Initially wanted to purchase two pairs of shoes but I noticed at the counter that one of the shoes was discoloured so I returned it (a converse pair) but kept the sequinned converse shoes but it only came with… Read more
ONE SHOE LACE. I asked ladies, if I could grab a second shoe lace but was refused this service because it would be unfair to the other customers buying pair of shoes with both shoe laces as they would not have both laces (VERY CONFUSING as I thought I was a customer).
Unfortunately, both staffs were being unreasonable to provide me with a second shoe lace and I even offered to pay for additional lace but they refused the money. Also, bought a sunglass for my son and both [Name Removed] & [Name Removed] said, they could have charged me $14 cause this pair of glasses was $14 last week but today it’s $7 (how irrelevant as I wasn’t here last week) they told me it was $7 today though, but tried to justified theyre non sense price to compare it to last weeks price VERY CONFUSING & UNPROFESSIONAL to say the least.
Now I have to look for shoe lace so I can wear my shoes which is time consuming. I believe there could have been other avenues but staffs just wasn’t bothered. VERY DISAPPOINTED AS I USED TO LOVE SHOPPING HERE BUT NOT AFTER THIS.
Good quality, good prices – Rockdale store is a bit messy at the moment, however the store has a good range of clothes and shoes. Great place for buying kids stuff. For men they have a good range of shoes and clothes, nice dress shirts too but the pricing is all over the place. Lots of South African stock, looking at the tags. There is NO online store, they state this on… Read more
their Facebook that they only have physical stores. So if people are getting scammed that is not the fault of the company, do your research.
Reviews with attachments
SCAM SCAM!!! – Ordered from Paul's Warehouse USA Outlet website on the 15/10 and received an email confirming my order with a tracking no. Emailed seller to confirm order and tracking as the email seemed shady. NO REPLY! After several emails, I received no response. Can't believe I fell for this!!! Lucky I paid with PayPal so will hopefully get my money back… Read more
through Buyer Protection. Their website has also been shut down. UPDATE: 31/10 BEWARE - their website is STILL OPERATING under this name nowhttps://www.vision-direct.com.au/ LET'S PROTECT OUR COUNTRY AND PEOPLE - REPORT THESE GUYS TO SCAM WATCH!!!! UPDATE : 11/11/20 - My socks arrived today
Positive reviews
Pauls warehouse prospect. Great – This store is great but you must go in person. The stock changes often. Goes down in price after a Certain time. I love it. Got winter skirts shoes tops and excellent accessories today. You need to keep an eye on What you want. And need time to look Show details
It is what it is. Can’t expect too much – Shop was an organised mess and low rent - as expected. Staff were ok and reasonably friendly, not any different from most retailers. It is a bargain warehouse - so not too sure why some people are expecting a fancy shop. (That out of the way). The trick with this place is to make sure you know what you like and look very carefully. Genuine and… Read more
honest bargains to be had. Found the place to be great for kids, office and semi formal wear.
No problems with returns either.
Extremely cheap and decent employees – I bought this bomber jacket that was supposed to be 206$ from perry ellis, but at pauls warehouse they were 25$. They sell 20 dollars authetic vans and so much other treasure you can dig. Employees are mostly helpful, you might run into one or 2 impatient ones but it's rare in Melbourne shops.
Negative reviews
Total scam – Bought a pair of ASICS runners. Tracking said they were delivered, but to an address in America. Currently under dispute with my bank (has been for 4 months, still not settled!). No response from company when tried to contact them. Lesson learned - if the price seems too good to be true, then it probably is.
Ripped off PayPal no help either – Purchased a pair of shoes from Paul's Warehouse through PayPal and received socks. Reported that to PayPal and they go in favour of the seller due to they have proof of sending a item not shoes but socks. Unreal obviously PayPal know what's going on but choose to do nothing. Not happy Show details
Annoyed – After purchasing 2 pairs of Asics off Pauls warehouse online 5 years ago (of which I received both), I was annoyed to find that the runners I thought I have purchased are not being sent. I have a screen shot of the order number and have never received an e-mail or tracking number, however it seems all the websites have been shut down and a very… Read more
dodgy looking one is there in its replacement. I have tried to contact them numerous times, all numbers are disconnected. Feeling incredibly disappointed and annoyed!! What a Scam!
Recent reviews
Deteriorating – When the Rockdale store first opened about 3-4 years ago, there was some great gear. Ballgowns/evening wear for $50, branded wear at great prices. Some pieces were a bit shop soiled but the prices reflected this. Next year, not as good but still some decent clothes and shoes to be found. Then it got worse...and worse. This place is now depressing,… Read more
almost every item is shop soiled, torn, bits missing. They call it B grade, but it’s way worse. Absolute rubbish. It’s depressing. They should sell all items for $5 and burn the rest and shut down for good. Never again. Shame. Such promise initially...
SCAMMERS - DO NOT BUY – Bought Nike runners....received pair of socks. Fraud claim currently on foot.... Paypal no help either and continue to support these fraudsters.
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Ordered ASICS.......received a pair of socks :( – Do not use this online store as it's a scam. I ordered some ASICS Gel Quickwalk..or so I thought..today my parcel turned up......it was a cheap pair of socks. Show details
SCAM..no refund from PayPal – Site looked great, excellent prices....but I received a pair of socks instead of runners. As paypal have tracking they will not reimburse. Am fighting again to get my money back.
Scam Site, no Paypal refund! – Paypal have decided against me despite this being a scam website and no order recieved. I am fighting it and can't believe that I'm not insured against this fake activity despite the website being closed down and all the bad reviews for it. Shame on you Paypal.
Well disguised scam – I wish I’d seen these reviews earlier. Usually I can spot a site that looks a bit dodgy but this website looked so authentic so I spent over $300 on Christmas gifts which never arrived. Will try and get a refund through the bank but not feeling hopeful.
Paul's Warehouse online does not exist – SCAM DO NOT PURCHASE!!! Beware the website is definitely a scam. I ordered two pairs of ASCIS worth $152 and instead receive a pair of horrible socks worth $2. Why are they allowed to do this?
BEWARE!!! SCAM!!! – BEWARE!!! This website is a scam from China. Ordered Nike Airforce one. Paid via visa and account came up as a female random name. Called Paul Warehouse in Sydney and advised that they don’t have an online store and confirmed that it is a scam. Contacted the bank and was refunded. However received a pair of socks from China with tracking number provided after 3 weeks! Show details
SCAM! do not purchase from – Purchased shoes 3 weeks ago, was sent tracking number with US address. What a huge waste of $300. They do not respond to any contact. PayPal wasn't available at the time, so I used credit card, will be unlikely to recoup money :/
Scam website do not order – ordered converse shoes and paid for them online was sent very dodgy looking order confirmation and then a shipping receipt with tracking number. Tracking number was for an address in USA. Website is now down. Show details
Scumbags – Ugh...scammed. First time for me and I feel dirty, and ashamed. It's scary how legitimate the website seemed. On the positive side, NAB were really cool at processing my complaint. Now to break the news to heartbroken teen..... Halfwits - I hope justice is served Show details
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SCAM SCAM SCAM – Just confirming what everyone else has already posted. this is 100% a scam and there is no way to contact this company, im having trouble getting a refund from my bank too. I received a fake tracking number, the email address seems fake too. Stay away at all costs. Not worth the risk. Show details
It is a scam – It is a scam, you will never receive your order and everything is fake, they use a pets company. All fake fake fake , very dishonest and they just using the name to scam people.
Scam Alert – I placed an order on September 25, I had not received a confirmation of my order or any updates of my order. I looked at my bank statement and it states the payment deducted was from KnifeCentre not Paul’s Warehouse. I have tried multiple times to contact them online and the form will not submit. I have also tried to call the Adelaide number,… Read more
which states it’s not connected. I am now trying to get a refund from my bank. I’m glad I didn’t spend as much as I was initially going to spend. Absolute Scam, waste of money.
Avoid at all costs – Ordered 3 pairs of shoes thinking I was ordering from an Australian website. It was only when my credit card statement came through I saw I had been charged an overseas transaction fee on top of my $290 already spent. So then I looked up my tracking number and found that my package had been delivered to an address in USA! I have made several… Read more
attempts to contact but no response. What a waste of money, I wish I had read reviews before I purchased, never again.
SCAM ALERT!! – Ordered & paid over $100 Aud from online store, no follow up confirmed & unable to contact as option is unavailable on website. Absolute SCAM have no idea how this has not been shut down. Show details
SCAM!!!!! – my order says it has been delivered to my front porch in salt lake city only issue is that i live in sydney cant contact anyone and now i have to wait to see if i can get a refund through my bank Show details
Scam!!!! – Scam!!!! Do not buy from Paul’s Warehouse online, the real company doesn’t have an online shop. The website linked on the Facebook page is a fake shop. Purchased 3 pairs of runners, fake shipping number sent and never received my items. They do not respond to emails. Now trying to get my money back from the bank. Show details
SCAM WEBSITE - BEWARE! – I've made a report to Scamwatch. Website looks real, but confirmation email had dodgy English and tracking is a sham. Beware! Overseas scammers charged me a transaction fee too. No product received.
SCAM - Do Not Use Website! – Tracking on item siad it was delivered to a house in Portland when it was meant to he coming to Australia! Item never arrived, no response after multiple attempts to contact via email, Facebook and contact portal on the website. Was unable to get a refund... zero stars. Show details
Rubbish rip off scam – Got sucked into this website without reading reviews first. Bought $290 worth of shoes and close to a month later a pair of cheap socks came with the same tracking number as I was given for the shoes. Lucky I paid through PayPal and hopefully I will get my cash back. Pure scam website...Save yourself a massive hassle and do not buy from this site. Even the official paul's warehouse page says it's a scam.!! Show details
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Paypal eventually refunded my claim, I had to change it to wrong goods recieved as the seller sent… Read more