Happy Dog, Happy CustomerHappy dog, Happy Customer Our dog is elderly with a heart problem. He gets very distressed at the best of times visiting our local vet but didn’t want to subject him to that unnecessarily. Sadly, they do not do home visits so I googled and came up with Pawssum. Very easy to book an appointment online. Tamara came and she was wonderful. Doggie got a little distressed when he realised what she was here for but overall, I was very happy with how he reacted and Tamara was exceptional. Will definitely use them again when required. Show details
Exceptional serviceSuddenly our little cat got very sick very quickly and sadly we knew we didn't have much time left with him. We contacted Pawssum and from the moment we spoke to them on the phone they were absolutely wonderful and beautiful. They took over everything that needed doing to relieve our stress. The vet that they sent out to perform the home euthanasia and her assistant were absolutely beautiful and created such a calming atmosphere for both us and our baby boy. They explained everything every step of the way with such kindness and respect. They di... Read moredn't do anything until we were ready to let go and say our final goodbyes. This company also dealt with our baby boy's cremation (Pets Forever Cremation). This service was also exceptional (we will also do a separate review for Ryan). I highly recommend this service, they keep you up to date with everything, call you, check in on you. They have the utmost empathy for your pets and your situation. Thank you Pawssum
Thank you Dr Bahaa and teamI’d like to express my sincere gratitude to Dr Bahaa for helping us with a very difficult day.
During the euthanasia process he was nothing but compassionate and supportive to both our dog Oscar and to our family.
He spent time not only explaining everything that would happen but also giving us space to grieve.
Thank you very much to Dr Bahaa and the pawssum team!
Dr Stephen was amazingWe had the choice of emergency hospital or calling Pawssum when it was time for our 14 year old german short haired pointer time to leave us. He was very caring and explained the process as it occurred which was very comforting. It meant Bobby could have the family around hi in his home and not scared for his last moments. Thankyou again and I will totally use this service again for out of vet hour needs. Show details
Saying goodby to our previous MistyThank you to Dr Sha who came to our house to assist us to put our beautiful cat Misty to rest. The service was amazing and so peaceful. Thank you Show details
Wonderful care and support for MilliOur needs were promptly attended to. Our sick old dog was suffering and a lovely caring vet was at our home in 2hrs from our first call. Dr Beshoy was extremely gentle with our beautiful Milli. Thank you all at Passum. Show details · 1
Unsympathetic and don’t listenThe phone number takes you to an offshore call centre where you have to provide all your details and then your ‘job’ is allocated to a vet that is available. The entire process is sterile and factory like, and then you get a text saying that a vet can’t come to you and your email address is added to a spam mailing list as a result.
My dog was at the end of her life and I wanted a vet to come to our home so our dog could be comfortable and surrounded by family, when letting me know that they couldn’t attend, this company suggested I take the d... Read moreog to a vet clinic which was after if had already explained i had just brought my dog home from her vet (after discussions and approval to do so) for compassionate reasons - they clearly didn’t listen.
What a jokeIf you take bookings you need to make sure you have vets to cover the booking
Or better still let people know that there may not be a vet available and give them the choice to book elsewhere your service is absolutely disgusting with your recorded messages not sure how you get away with such a bad service my pug was very sick and I had a knee injury and could not drive this is why I used your service never again Show details
Dr JulieThanks for today me like passum beautiful good communication and check my cat ruby my first time
Will do again thanks so much Show details · 1
Same day service, professional and promptCaring prompt same day service, helped to diagnose my cat with a viral infection and give her adequate medication. Would recommend for when you require a vet at short notice :) Show details · 1
We Love Dr JulieWe Love Dr Julie Dr Julie has an amazingly calm presence with your pets. She is so friendly and wonderful to talk to. We will always ask for her when using Pawssum. Thank you for taking such good care of our special Gizmo who is so loved by many members of our family, he’s already looking so much happier. A+ customer service Show details · 1
Kind and compassionate serviceWe knew that the time was coming when we would have to face the reality that it was time for our beautiful little 16-year-old dog to leave this world. We hoped that she would go peacefully in her sleep but of course that never happened. Phoebe was so nervous about going to the vet, so we decided that we would use a home euthanasia service. We are so glad that we did. Dr Stephen came to our house at 11.30 at night to help Phoebe pass away peacefully. She was so calm after the first injection that having the final injection was easier to cope wit… Read more · 2h. Phoebe passed away peacefully in my arms. Dr Stephen was such a kind and considerate person. He made us feel comfortable with the whole process and we cannot thank him enough for his support. I would certainly recommend Pawssum. At a time when you are very emotional, the service and support was excellent. Thank you.
Great vetDr Kel was fantastic with helping us through a difficult situation with our dog. She is a very experienced vet and was very empathetic. Show reply
Heartfelt ThanksMy family want to thank Pawssum Vets for sending the amazing Dr Shagufta to help us as we said goodbye to our mum's boy Milo yesterday. From the moment she arrived at mum's, she was so caring and concerned, not only for Milo, but for all of us. Dr Shagufta made a devastating time so much more easy to handle. We can't thank you enough and will be recommending you to all our friends and family. Kindest regards, Cath Hill Show reply
Bad first impressionFound their consultant forceful - like way too urgent to get me to put my dog down tonight. Then when I was upset and said I wanted to think about it she hung up on me. Everyone should think twice before using this company if this is the first impression. Show details
Questions & Answers
Why am I being charged a cancellation fee when I rang more than 24 hours in advance and why is the fee the same amount of money as the consultation when there was no visit that is just trying to take money off people
I am trying to book them for Rabbies vaccines but they want me to pay ahead it’s very strange??
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