AI reviews summary
Pros
Verdict
Pawssum provides a highly valued mobile veterinary service that excels in reducing animal anxiety and delivering compassionate end-of-life care. While there are isolated reports of scheduling delays and fee disputes, the overwhelming majority of experiences focus on the professionalism of the visiting vets and the convenience of home treatment.
Thank you Pawssum. Dr Callie, was perfect for us. I called for an urgent matter for our 16yr old dog & she came out between 1-2hrs of calling, we live in Ashgrove 4060. It was the first time myself and my 2 adult children experienced this before & Dr Callie explained everything in detail about the procedure. She was gentle, patient, understanding… Read more
and compassionate. As heartbreaking as it was, Dr Callie bought comfort & kindness. I highly recommend Pawssum ⭐️⭐️⭐️⭐️⭐️
Dr Chris was so good to our old boy I'm very grateful that he was able to help us say goodbye at home and that Sharpie went so peacefully in our own bed We were able to get him out to Hilbert 6112. The response was quick
Jagdeep was so kind and patient with Tyson. He gave us so much information and spent a lot of time with Tyson trying to take his bloodwork because Tyson was unwilling to stay still. Greatly appreciated his care and would highly recommend him. Our dog is able to walk without limping and even ate a little food last night. We are so grateful.Endeavour Hills 3802
Reviews with attachments
A very positive experience from the first phone call to the mobile vet's visit. They were very prompt in finding an emergency vet on Sunday night. Dr Monika was extremely gentle and professional with Putty who is very timid and nervous. I will definitely call Pawssum again if required. Thank you to the team! Show reply
My Buddy loved the vet, will definitely use Pawssum again! Show reply
Went from bad to the unthinkable (&deceptive quotes). I booked online for a at home peaceful euthanasia of my pet, followed by phone call, where each person I spoke to asked me again for details and did not bother to open the file of the details I had already submitted until I told them to. The vet arrived sedated my animal, and suggested… Read more
injection into the kidney. She guessed her weight (incorrectly), even though I was asked to submit this in the paperwork that no one checked. I asked even with her advanced kidney failure would it work and was assured it would. That most people liked this way so they could talk to their pet as they pass. As I was holding my pet the vet asked if she could quietly slip out, I said yes, thinking she’d check my baby and then slip out. Then I heard the door click and turned around and the vet had left, without checking if the injection she gave worked or not. The vet didn’t check that her heart stopped, and didn’t check that she was gone. Leaving for me to work out if she had died before wanting to burry her. I wasn’t even told how long that would take. After 40 minutes of my girl still breathing I knew something was wrong, googled which said less than 1 minute. The vet was only at my house 15 minutes from start to finish and couldn’t have stayed 1 more minute to check. Yes she asked to leave (after 15 minutes) but I shouldn’t have been expected at that time to know what to do, that’s why I paid so much for a professional service. The vet even put it back on me saying I said she could leave, she shouldn’t have ever asked to leave until the service was completed and I’m sure legally, after administering the drug she is meant to stay to observe and check that it worked, if the animal was still alive or not. I called the service for the vet to come back. I was left sitting on the floor for 2.5 hours into the evening with my pet unconscious for the vet to return. Then tells me ‘it was probably because of the kidney failure like you said’, but at the time of asking me this assured was fine and would work. It didn’t. 4 more attempts later, into the heart and then shaving all her legs, pulling and pushing needles back and forth, trying three different veins, finally she passed 3 hours after being sedated (unnecessarily as she barely moved before hand). This was meant to be a peaceful loving last moment with my baby, the last thing I could do for her, Pawssome vet destroyed that and made it a horrible moment, leaving me to burry my girl in the pitch black of night. (Video of my girl still breathing was taken 2 hours after euthanasia injection into the kidney).
My criticism is not with the time my pet took to pass rather the lack of care for anyone to check or read the information requested when booking my girls end of life, and then with being left to figure out on my own whether she had passed. I had no way of knowing if her heart had stopped, all I knew was she was still breathing. That was the vets job and they weren’t there to see it through. I needed the vet to do this so that I could grieve, not just manage her death. It was not peaceful, and now I find they have added an additional fee, unapproved and unnecessary sedation as she was barely moving at 21), to my creditcard. I asked for a quote for a peaceful euthanasia, I was quoted $399. According to the bill, the vet now charged for the initial sedation, which is apart of the euthanasia process…with all vets. The fees are deceiving, showing they are cheaper than all other at home euthanasia services (others all charge $495) but in fact Pawsuum, with this ‘extra’ fee for the same service are a few dollars more than all the others I was quoted in. I believe purposefully deceptive on the behalf of Pawssum.
Pawssum Vets – Dr Tamara is an excellent vet , very kind and caring towards my dogs. Very knowledgeable as to best way to manage the problem. Show reply
It’s definitely an expensive option but each time the staff attending & in admin have been amazing. For my poor 17yr old, blind and arthritic cat it was the most stress free and comfortable experience. When it came time to the final step there was no problem with cancelling and rescheduling the visit as I struggled to deal with the emotional… Read more
intensity of the decision to let her go. Everyone was utterly supportive. She went so peacefully. Thank you Pawesome Ash South Perth
Dr Chris came and put my Shadow to sleep. Dr Chris was truly incredible! I couldn't have asked for a better experience. Located in Gosnells. He was informative and gentle from the time he arrived right up until the time he left. This meant the absolute world to me and my family. From the bottom of our hearts thank you so much!
Dr Noor was excellent, we could not have asked for more. So kind, answered all our questions and handled our precious Sparkles so gently. We deeply appreciated Dr Noor's services. Thank you Show reply
Saying good bye to our beautiful 17 yr old dog was so difficult and Dr Lisa and Pawssum were amazing. Great communication and compassion. Thank You from our family to you Show reply
Highly recommend Pawssum Vets – Fantastic service from start to finish! I honestly can’t speak highly enough of Pawssum Vets……. From the very first phone call through to our home visit with Dr Jess on the Central Coast, NSW, the whole experience was fantastic. My cat Gracie is notoriously difficult when it comes to vet visits (or even letting a… Read more · 1
vet near her!), and unfortunately, there have been times when she’s gone without seeing a vet simply because it’s such an ordeal.
Dr Jess was absolutely awesome. She was so patient (because i couldn’t catch Gracie), and really took the time to listen to my concerns. I felt that we were able to have a proper discussion about Gracie’s needs and decide on the most appropriate treatment without the usual stress of visiting a vet office…… i just need to outsmart her next time.
Gracie seems to be doing really well, although getting her to take her medication is another story!
I also found the pricing to be very reasonable, especially considering the convenience of having a vet come to your home. The entire process was so easy and stress-free (well, for me anyway… Gracie might disagree! ).
Thank you to Dr Jess and the Pawssum team for providing such a valuable service. For those of us with pets who don’t cope well with traditional vet visits, having this option is an absolute lifesaver.
I will definitely be using Pawssum Vets again and wouldn’t hesitate to recommend them!
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Highly recommend Pawssum. From the time I booked, right through to the visit with Dr Stephen, brilliant service. It was the only time I have had a vet visit that didn't stress me and my pets out. For the ease of the home and the very affordable pricing I highly recommend Pawssums Vets for your fur babies. Thank you again guys. You will be seeing me again. Show reply
We were so relieved there was a Vet service that would visit our house on a Sunday. My father had to make the heart breaking decision to give his beloved dog Timmy a humane death by euthanasia. We had a wonderful caring vet visit our property at the time that suited us. He was very respectful of the sad position we were in. It was a really… Read more · 1
peaceful process. I would definitely highly ecommend this service. Thank you for making it that bit easier.
Dr Nicholas was excellent. He is thorough, arrived quickly and was exceptionally knowledgeable. Thankyou to the entire team at Pawssum, I will be using again! Show reply
Sitting in Thailand, with a sick pet at home was very stressful. But using Pawssum’s services was so easy and they responded very quickly to my panic. Monroe was seen and treated wonderfully by Dr Tamara. He is now on the road to recovery. And me and the dog sitters are smiling now. Thank you Show reply
The care and compassion offered by Dr Callie is second to none if you ever have to go through an experience like this be assured she we look after with compassion and kindness I am sorry that I can’t record a video as my loss is still hard to bear he was my best mate and Dr Callie made the experience easier for me Show reply
My experience with Pawssum mobile vets was very positive and Steven was ever so lovely with my cats. He was correct with diagnosis with my older cat and it was a good outcome. I got my kitten health checked and vaccinated as well Whilst he was here at the home. The 3 cats were adjusting to the new kitten so did not want to take them out to a vet.… Read more · 1
This was so stress free and all cats took to Steven immediately which says something now dosnt it. Would totally recommend this wonderful service.
Latest follow-ups
Pawssum were outstanding. Dr Nicolas was punctual, friendly, knowledgeable, soothing to my scared cats. Very helpful with advice. Extremely impressed with Pawssums' mobile service. Highly recommended to anyone with pets, especially nervous pets.
Follow-up · I cant thank ALL the vets at Pawssum Vets for their outstanding service. They are so gentle and caring towards my pets. I honestly cannot thank them enough for looking after my pets.
We feed a cat who had a thick wire through its paw. We called Pawssum and their response was immiediate and caring. Unfortunately they couldnt help but still they were warm and caring and gave good advice. Thank you! Show reply
Follow-up · Pawssum couldn't help due to the nature of the cat's injuries. They were very quick to respond, and spoke to me straight away and emailed me times to book in for a vet visit. However, because the cat had thick wire through its paw, we went elsewhere. Pawssum also followed up to advise this. The cat ended up needing her leg amputated, which Pawssum wouldn't have been able to do.
Company should be renamed to " [Content Removed]" – Beware!!!! Do not use pawssum for any euthanasia services ! They do not disclose the full amount you will have to pay once the vet comes you are mislead that you are paying for the full service price once you have paid and booked!! For the vet to… Read more
then come out to advise of another $200 payment!!
According to pawssum they are just a booking service and cannot be held responsible for what the vet charges upon arrival....On top what you have already paid to [Content Removed]!!
Dirty thieving [Content Removed] of a company Especially management by the name of [Name Removed]!
I would not and will not recommend this trash company to anyone!!!
The vet services were outstanding
This review is solely directed at the "Booking company pawssum "
Follow-up · Booking process = They super keen to get me booked in. Total costs = lies lies lies. They hit you with extra costs when you're grieving the loss of your pet. Other options = hahahah nothing it's a money hungry non compassionate business. DO NOT USE THIS COMPANY WHO DOESN'T EVEN DESERVE 1 STAR
Don't remove the useless management name [Name Removed]
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Positive reviews
Oh my gosh it’s never been easier to organise a vet for our Animal was so easy. Got Online ordered it plus we also have Vetpay so we didn’t have to pay money upfront. We could just put it on the Vetpay account and pay for later. Overall customer service was outstanding. You’d be silly not to use the Service and I love how they came to your home where our pet felt more comfortable in his environment.2619 Area
We are so grateful that we found Pawssum Vets over the weekend when our beautiful dog became unwell. We first accessed their telehealth service on Saturday evening, before making the difficult decision to say goodbye on Sunday. Dr Kel was wonderful. She helped us ensure our dog was calm and comfortable before she arrived at our home. This meant… Read more
he was completely unaware of what was happening, and we were able to say our final goodbyes with him peacefully sleeping in his own bed, surrounded by the comfort of home.
Knowing that his passing was peaceful, free from pain and stress, was an enormous comfort to us.
We cannot thank Dr Kel and Pawssum Vets enough for their kindness, compassion and care. They made an incredibly difficult experience that little bit easier, and we will always be grateful.
Very pleased with the vet that came to our home . Out was difficult to say goodbye to our beloved pet but the vet made us very comfortable and said we were doing the right thing for our dog.
Negative reviews
This is the second time Pawsum has told me they had a vet in my area and were working to arrange an appointment, only to text me at the end of the business day saying no vets were available and that I should take my dog to an emergency vet. My dog weighs over 25 kilos and isn’t currently mobile. If I could get him into a car and take him to a… Read more
vet, I wouldn’t have asked for a mobile vet service. Being left to find an emergency option at the end of the day, after being told an appointment was being arranged, was incredibly frustrating and stressful.
I understand that availability can change, but I would have appreciated being told much earlier so I had time to look for another solution. Based on these two experiences, I can’t recommend Pawsum.
It was a horrible experience from start to when my 11 year old dog (Raz) died, my dog wouldnt get up his breathing was erratic he was twitching and had not eaten for 3 days i booked on line tell them his symptoms they were very nice told me how much witch was fine and would get back to me this was at 3pm when they got back to me at 10pm saying… Read more
there vets were with urgent calls and would not make it so ok i said ok tomorrow please so get another message saying the same thing the vet cant fit me in hes with urgent calls meanwhile my dog is in pain getting worse i do not drive and my husband has had a stroke and cant drive i spoke to them saying it was urgent but nothing another day went past our hearts were breaking watching what was happening so spoke to them monday 3rd day but the same could not fit me in vets were with urgent calls . What does this company classify as urgent my dog is 45kg i ended up having to get a uber to take me to a vet witch gave him pain killers and he died the next day i will never go through this company again not that they could fit me in over 3 days would not recommend if you want your pet to live
We’re truly sorry for your experience and for the loss of… Read more
Absolutely terrible. Our dog is ever unwell. They took a pre payment and promised a speedy response. The vet finally called 3 hours later to advise he had arrived. He was in Victoria and we are in NSW! I had to call them and they said maybe they could find some one. They eventually called back and said they could do 12 noon tomorrow.! so now we… Read more
have to go out and find a vet who can help us and we have lost precious hours for our dog to recover. Absolutely appalling do not use this business.
Recent reviews
When we made the heartbreaking decision to have our 16 year old English Staffy euthanized we knew we wanted it done at home but we didn't know who we should call. From the moment I made the call to Pawssum to when we said goodbye to our beloved Belle we were very happy and impressed by the service provided. All of the office staff were friendly,… Read more · 1
knowledgeable and helpful and explained everything to us in great detail. Dr Katie, when she arrived, was more than we could have hoped for. She reassured us that we were doing the right thing and was kind, caring, respectful and gentle with both Belle and us. She patiently answered our questions, calmed us and told us everything that was happening to Belle. Dr Katie led us through the procedure and gave us as much time as we wanted with Belle. She spoke softly to Belle as she sedated her and continued to as she gave her the final injection. Even after our Belle had left us, she continued to speak kindly to her. As we had decided on a group cremation, Dr Katie gently wrapped Belle in a lovely blanket and placed her in a beautiful bed. She could not have been more gentle or kinder. Both Dr Katie and the whole experience was well beyond our expectations as we have had our last two dogs euthanized in veterinary surgeries. We cannot more highly recommend Dr Katie and Pawssum and we are so glad we chose them.
Staff were very caring on phone Dr Edward explained everything and was very understanding We were given time with Ollie to say goodbye We were glad that Ollie had his final hours at home
Dear Lisa, We are truly sorry to hear about your… Read more (+1 reply)