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No customer service in Australia if there is a problem
My concern with PayPal here in Australia is that if you need to talk to a human, you can’t. I have a problem that many people have had before me so they are aware that it is an issue. I will never be able use my account again. Be warned, if you have a problem, and the system can’t fix it then there doesn’t appear to be any consultants available to help. I’d like to think that someone at PayPal might see this and do something but I highly doubt it.
Scammers operating under PayPals name.
I have been trying to contact PayPal to report a scam that is working under their name. The scammers nearly withdrew a substantial amount out of my account, if it wasn't for the bank Being alert they would have succeeded.
You would think PayPal would be interested in this, but try getting in contact with them.
This company is a disgrace .
Awful service by all means
My friend sent me money from overseas. Not only that paypal has terrible conversion and on top of that a high commission. They put the money on hold for absolutely unclear and made-out-of-the-air reason (I suspect they just use your money until they "clear" it), and said it would be released within 21 days!!
Customer service is atrocious, simply my call was disconnected after many automated questions. In the end I clicked "refund" and we tried Transferwise. The difference is unreal. First of all, in the end I got $45 dollars more (very small commission, $3.75 versus $24! plus better exchange rate. Money available within 2 minutes.
I will never use Paypal. Absolute rubbish
If PayPal take roughly ONE second to remove money from your account for a purchase why does it take three to five days and Up to thirty days for a refund.
Someone please explain.
Their excuse is electronic transfer.
My thoughts are the interest earned on people's refunds.
When is the ACCC going to do something about eBay and PayPal.
Buyer protection is awesome
I always use PayPal as the buyer protection is such a bonus. I've often had to call on their dispute resolution processes to try and get a refund from a vendor who didn't deliver the goods or who had poor quality stock but refused to do much about it. PayPal's return shipping system is a winner too... if you need to return or exchange a product, as long as you paid with PayPal and you send it back to the vendor within 90 days of purchase, PayPal refunds the shipping costs. Has saved me quite a few $$$ over the years.
I had made a purchase when I received the product it wasn’t what it described they were to raise a dispute but because they were not communicating properly through Covid-19 that was their constant excuse for bad service never replied never told you where they were with the dispute it all went pear shaped in the end they were trying to get their money back because they stuffed up I think they rang me 30 times for that using them for years they took more money than they were owed product was purchased in Australia they kept saying because of the ...exchange rate some rubbish American guy no remorse just a dis graceful service they wanted me to go and get a debit card and put the amount on there that changed everyday and they took more than was was to be paid originally what a debacle and poor service not a good recommendation they are not very good hopefully someone else will come up with something better These guys have got to go same message comes up all the time when you write to them it’s appalling a total rip off Then where I put the debit card as Payment they wouldn’t let me take it off DONT TRUST THEM EVER
if paypal had a brain would they know how to use it or is monkey smarter
if paypal had a brain would they know how to use it or is monkey smarter than paypal? and talking to paypal is like talking to a blow up doll if i could i would not rate it a -0. and can the phones catch covid 19 because paypal thinks they can? they don't even know how to use a computer they just sit around on their butts and get paid for doing nothing and being useless! and the online team cant read text in the message centre they dont look or read your chat text on the message centre they even dont listen when we used to call them over the phone i reckon you are talk to a computer on that message centre these days it is not a live living human
For many years now I have spent literally 000's with Paypal for purchased services and items in the belief they stood behind their promise of protection from being scammed by internet fraudsters. Well, after being ripped off by Lightinbox, a Chinese theft entity as I later found out, I claimed from Paypal a payment for goods to Lightinbox and uploaded to Paypal a false proof of delivery signature provided by DHL that Lightinbox used to answer my inquiries. The documentation from DHL here in Oz clearly showed Lightinbox signed for a delivery ba...ck to themselves, a common trick these Chinese thieves pull when in fact no delivery is made. They book an empty box for pickup by the courier and call it back within hours of collection and so the courier drops it back getting a signature for the return which is then used as the false pod. Paypal were given the DHL thread to support my claim but didn't even bother to check this verification, instead accepted the nonsense pod and rejected my claim. So I lost my dough and Paypal has lost me as a customer. Screw you PayPaL and your association with Chinese internet f'n criminals. Your as big a thief as Lightinbox and no better than another internet thief!!
PayPal scam & fraudulent service - POTENTIAL CUSTOMERS BEWARE
A customer has filed a charge-back claim through PayPal. We have provided full and comprehensive evidence of the parcel delivery with full tracking number details and even went as far as attaching the postage label that was used for the parcel. Instead of safeguarding the transaction under seller protection, PayPal chose to scam us for the full amount plus charge-back fee of $15 to add insult to injury. We have sent three messages through their site and no help was provided. They refused to refund the money and insist of scamming us. We are now...filing a claim with the NSW Fair Trading and ACCC Australia. Given the comprehensive evidence we provided. Those government agencies will force PayPal to refund us the transaction total. This review is written to ensure potential PayPal customers are aware of PayPal's fraudulent service. Rest assured that for whatever PayPal fees you are paying, you are not getting protected under their fake seller protection policy in any way shape or form. They will violate their policy in a heart beat and scam you at any given time. I advise you to think twice before you sign up to their service.
Hopeless customer and resolution services
The worst communication and customer service I have ever encountered.
No access to customer support when problems arise. No phone contact , no email address. Useless virtual assistant services, very long wait for an agent who has a script and does nothing to resolve the issue.
Stonewalling and superficial investigation of dispute.
Dismissed the fraudulent activity of a company which placed my card details and those of other customerrs at risk.
Thankfully my bank took my concerns on board and provided excellent advice.
- Verified customer
Let down and ripped off!
I was scammed for $40AUD, the seller was going to refund me compensation of 40%,50% then 65% I asked PayPal’s advice and “they” escalated the claim. Then I got offered 37% refund after PayPal intervenes I declined now I have to send the item in return for a full refund at my own cost. So I’m even more out of pocket for a well known scam I fell for. I’ve since reported it to scam watch Australia but PayPal has completely let me down on this. Add to it my case has been handled by person after person has left me not assured in the least... there is no buyer protection. I’ve told them of the numerous people scammed I found after the fact and I simply get placated.
Ripped me off 2128 thousand dollars
I was hacked and they took 2128 thousand dollars tried resolution centre and they closed the case without doing anything, sting it was in accordance with my payment history I have never dealt with this company that the payment went to and I have never ever sent a payment of that amount or any amount even close to that so much for their refund if something goes wrong
They won't give me my money.
I have been contacting customer service for almost a month now asking to have my PayPal balance transferred to my bank account after someone hacked my account and the retrieved money was put into my PayPal balance. I cannot do this myself as they disabled my account and won't let me do anything with it. It's such a simple request yet they don't seem to even be able to respond to me.
Unable to link bank account to make any withdrawal. Help is non-existence.
1. Paypal message center portal is 'useless', it is not realtime and there is no way they can use it to send me a verification code within 10 minutes.
2. Once account is disabled, due to 'highly secure' paypal, you cannot unblock it or link other bank accounts or create a new paypal account whatsoever. Seems like they would know from you IP, or details of the profile you create from any other paypal accounts. Probably using some cross reference profile identify check. Blacklisted.
3. If you have funds in your account after selling from ebay ...or received money from someone, and you cannot link a bank account, your only option is to send the funds to someone you know (that has a linked bank account) and cope the paypal transfer commission fees. Then trust that person to transfer it back to your bank account. 4. PayPal IS NOT A BANK, it is a private company and has NO interest in fixing the issue. It is not in their interest for any withdrawal (because there are no fees), think about it, they make money from making payment (to get transfer commission). 5. Should anyone trust the system?
- Verified customer
Their support page is none existent, Resolution centre does not read the information.
I have a problem in the way that PayPal want to close a Problem that I have with a Case ID: PP-D-74539957. The seller make a mistake sending me the wrong item and in order to credit my money for the item that I ordered (that is more expensive), they requested that I send back the wrong item under my postage cost! I don't have a problem sending the wrong item back to them but as per PayPal Policy and the consumer law in most countries, they should send me a return label and paid by transport by them. They make the mistake no me, so why I should have to paid for freight??
PayPal does not read my information and all it does request that I send the wrong item back on my cost!!
Most awful experience
Had to use PayPal to transfer money for my wedding dress sale. Firstly, they charged me $200 transaction fee. As it was my first time using PayPal, they withheld my money for 21 days while they earned interest on my
Payment. My Dre’s was received two days after I paid via PayPal. After 21 days they locked my account because they wanted proof of identity. At that point I contacted customer service which was a horrid experience. No phone number just a chat bot. Now I’ve provided docs for I’d reference and no response apart from they will suspend my account further as they claim doc haven’t been received. You motto is help you get
Paid, what a joke. You essentially steal money from your customers.
Questions & Answers
To all those having issues with PayPal. File a complaint with AFCA. It is time-consuming, but each time I have made a legitimate complaint PayPal lost the case. The more people complain the better our chances are of getting improved service from Paypal. It’s probably too much to hope to get rid of them altogether...
Correct.............I persisted witha $110 claim where I was sent a faulty BMW part by a seller called baobeiyu2011
and not to be trusted under any circumstances.............After ESCALATING my claim about 10 times and contacting Paypal 30 times, they finally got sick of me and paid me $100 "out of their generosity"!!!!!!!
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