PayPal
2,618 reviews
I have had a PayPal account for over 20 years without a problem. Recently a customer ordered a $200 item from me and the next day sent me two emails asking where it was. As he was two states away, I thought I would send the tracking number to him but before I did, he had lodged a dispute with Paypal. I explained to them that his request was… Read more
unreasonable and that the goods were on their way. I escalated the dispute to try and make sure that he did not get the goods and also a refund, which paypal have done in the past. Customer received the goods and cancelled his dispute, which paypal said was resolved in my favour. Whoopee doo. Paypal have now put a hold on my account, withholding thousands of dollars of my money????????? My customers like paypal, at least some of them, but I am always chasing their errors. Has anyone ever been able to contact PayPal??? I got in touch with their computer. I had to confirm I was human!!!!
For the amount of fees I pay them, I think I am entitled to talk to a person and get some answers. But I won't hold my breath. Think I will put a surcharge on for people who pay via paypal. They are not good to deal with.
Unproductive, time wasting customer service. Do not reveal any more information to assist the consumer. Called them out on credit reporting and escalation of complaint ...if I could give zero stars t hat would be a compliment
I've used PayPal for a number of years. I send money out, I've never used PayPal to receive anything so? Why did they suspend my account when I'm $324 in credit? Do you think I could get a straight answer? No. Just [Content Removed] yaba yaba.
Reviews with attachments
Extremely poor customer service. My dispute for an unauthorized $96 transaction was closed without any communication, no reason given, and no attempt to request further details or verify information. Customers are left confused and unsupported. The lack of transparency and refusal to engage may be inconsistent with PayPal’s obligations under… Read more
Australian Consumer Law, which requires companies to provide fair complaint handling and proper communication. If you have had similar issue, share your experience publicly and consider reporting it, so PayPal is held accountable for meeting consumer standards.
Didn’t listen to me or my requests for further information, PayPal closed the dispute
Bought a SSD through eBay, turns out the capacity is fake, not as the advertised capacity. Lodge a case with PayPal, provided numerous pics of the capacity write errors. PayPal found in sellers favour. How the f can someone be able to sell fake capacity SSD on eBay and get away with it. This is the problem and why nothing will change. Since… Read more
uninstalled eBay and thinking of closing my PayPal account also now, seeing as the protection they always promised it not actually true.
This bank is so bad – They did not return my money even though the item came to me completely different and I sent them pictures but to no avail.
Purchased a steel ruler from a Chinese company, paid with PayPal to protect my purchase, order jumped from $4.99-$28.99 after conversion to USD the company is in Chinese characters (why USD). Asked for a refund immediately & was promised a full refund the next morning by said Chinese company, tonight PayPal withdrew the full amount from my… Read more
Account, the order has been cancelled, no tracking is available yet I'm $29 out of pocket. PAYPAL IS SUPPOSED TO PROTECT YOUR PURCHASES FROM UNSCRUPULOUS ACTIVITY YET THEY'RE THE UNSCRUPULOUS OPERATORS IN THIS CASE. Referring to Consumer Affairs Australia.
- +1
I ordered a digital funnel microscope from advocatey.com. I got a watchmakers loupe. What a scam as I saw other complaints just the same They offered me $6 as compensation after I spent $62 (+ $18 tax = $80) and didn't get what I ordered Luckily I paid with PayPal, they immediately agreed to refund the entire amount, highly recommend PayPay Money back from PayPal within a couple of days, thanks PayPal
Hit & Miss from resolution centre. Purchase clearly not as described or shown on the website image but ruled in favour of the seller stating the item was not different as described by me. Clearly a hem & raw edge isn’t different according to PayPal.
I bought a t shirt thru Ali express. The print started coming off after one wash. The seller "agreed" to give me a refund, however provided PayPal with a CLEARLY bogus return address. (I mean, they weren't even trying to hide the fact it was a fake address) After a LOT of backwards and forwards, PayPal had refused a refund saying that the item was… Read more
not misrepresented, despite the seller saying it was. Extremely poor form from a company I thought better of until now.
I opened a dispute with PayPal for an item I never received from FeelingSexyAustralia. PayPal claimed the money was refunded, but I never received anything. Despite this, they closed the case as resolved. This is extremely disappointing and feels misleading. I was left without the item and without my money. Buyer protection should mean real… Read more
protection, not just closing cases without fixing the problem.I am sure they have connections with FeelingSexy Australia it appears both are scammers
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My experience with PayPal was great...until the first time something went wrong. I had around $120 stolen from my account to fund a Roblox subscription (never used Roblox in my life). I disputed the transaction and PayPal's robots promptly cancelled my dispute, saying that it was consistent with my other purchasing history, despite the fact that… Read more
all of the currency used in these payments was in US dollars and British pounds.
Like most of these parasitic corporations, PayPal invest as little as possible in customer service and customer care and I've now been forced to contact the Australian government for assistance in getting these funds returned to me. The only reason I'm giving them two stars instead of one is because their "Pay in 4" feature has consistently been a good way to buy things in installments.
I'm definitely not the only one whose had this issue too according to other reviews and I've now decided to almost entirely stop using PayPal, to hit them where it hurts. I suggest others do the same.
Did anyone else notice how the brands and services we used to like and enjoy using have gone to absolute [Content Removed] lately?? Like many reviewers here, we bought from Aliexpress and paid via PayPal. The item was not delivered. Aliexpress were of course completely unhelpful, so we raised a refund case with PP. They were looking into it for… Read more
over a month(!!!) They change the claim type 3 times. And yesterday, they closed the case... you guessed it -- in seller's favour!
WHAT?
That's after we: 1/ sent them all the screenshots from our comms with AE 2/ sent them the tracking number that clearly says "SHIPMENT CANCELLED" 3/ even forwarded a letter from AE acknowledging their fault and offering to issue a refund if we close the case with PayPal (which we chose not to do because we don't trust them)
And yet! After having received ALL the above!! PayPal still claimed that the item was delivered!!! And closed the case.
WHAT???
What the heck is happening to the good brands and products? They're all turning evil :-\
Have been with PayPal since 2013, generally they have been pretty good Recently I did an IQ test with MYIQ, I agreed to pay the $1.99 after completing the test, What you don't realise is that they instantly subscribed you without your agreement. 2 weeks later I was billed $48.99, I asked for a refund as i was not in agreement with the… Read more
underhanded tactics used, that was refused so I went to PayPal whom I had paid through. After 2 attempts at reclaiming my money back, I was told that they would not help because they could not see that the web site, MYIQ has done anything wrong, so that's have basically sided with a corrupt and misleading website, I dont think that I will be using PayPal anymore , my bank would have been more helpful, The website MYIQ has a track record of taking advantage of unassuming people and is on other review sites . PayPal are a very disappointing company..perhaps they earn good money from these rouge sites.
PAY PAL IS FOR EVERYONE I’m so surprised with the bad reviews I read about PayPal I have been buying products through Pay pal as well as using their pay in four payments option and I can’t recommend them any higher They take your security very seriously and if you lodge a dispute and provide all the information they require will always back you… Read more
by having a refund in your account within a day or so
I have used their pay in four options lots of time, there are no fees and if you want you can pay an extra payment any time. I have also from time to time not had the funds in my account at the time the repayment has been taken by PayPal and they give me a few days to rectify my account
PayPal has also saved me a lot of grief by on my behalf recouping a refund that I would normally have to fight for through the company I purchased the product from
Recently I received a refund and got to to keep the wrong delivered product thanks to pay pal, I also tried to contact a company via email and phone with no luck, logged a dispute with PayPal and the $673 was in my account that day
They don’t add fees or if you miss a payment there is no big fee for doing so, seriously I don’t understand how people rate them so low
I would never buy anything on line if they don’t take PayPal, I feel it’s my security against scams
Thank you PayPal you have saved me many times from being scammed
I don't know why I used Paypal again after being ripped off last time. The convenience is good, but be prepared to lose your money! The Paypal protect is a scam and I'll say it again, Paypal enables THIEVES. A seller sent one $13 item instead of 2 x larger items worth $73. The seller used delay tactics on Aliexpress, playing their systems to time… Read more
out my claim, so I raised a Paypal dispute. With photo evidence, consignment note saying the underweight single item, screenshots of what was supposed to be sent and the price of what they did send. A bullet proof description was also supplied. Paypal then asked me to send details again. I repeated the case with a very valid description, offering to pay for the item I did not want or order, refund me the remaining money owed (screenshot below). Paypal sent another email, showing the case is closed in the sellers favour, as I did not send through any details. This information I had supplied is still listed in the closed case! WTAF??? The paypal dispute system has to be automated, because the review process just does not make logical sense. Closing all paypal related accounts, this is pure nonsense.
- +1
Absolutely shockers,sided with the scammers Offered help,then left me for dead
Latest follow-ups
Not the company it once was. Incompetent morons reviewing cases who are too lazy to review the data. I will not be using them ever again. You are not protected as a buyer against crooked sellers anymore.
Follow-up · Got hold of a different customer support service member which changed my experience. They looked after me in the end. Unfortunately took a lot of run around due to having rogue people working there. Depends who you get, I guess
I was having trouble using debit card for an overseas business, so selected PayPal to complete it. I missed that PayPal would convert the foreign amount to local AUD and in the process got stung an extra $114 on the conversion my bank would have… Read more
done for the same foreign amount. PayPal have parasitic conversion practices, so I would only use as a last resort AND NEVER USER THEIR EXCHANGE RATE !!! The screenshot shows $$$ amount of 2 failed debits, finished with the PayPal amount.
Follow-up · Nothing was done about my experience. I have stopped using PayPal entirely - only Google wallet from now on.
Email address I haven't used for years is showing up on all my transactions. email address was deleted and new primary email address added but old address keeps showing. Tried to use the paypal web site but buttons don't work on Mac/Firefox. Their "bot" just gives the run around. Impossible to contact a human.
Follow-up · Nothing has happened. Can't contact a human at PP. Old email address still appearing on transactions.
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Positive reviews
I have been badly scammed twice and each time Paypal has refunded the unauthorized withdrawals. I fill in the form with record of money taken and follow their procedures and within 24 hours the money is refunded. Thanks so much Paypal.
I ordered a mop from Value Ventures Limited. I loved it when I saw it on YouTube.Ok, that's all lovely. I received an open package, which looked like it a travelled the world.Dirty.When inside was shocking. The cleaning head was 15 cm instead of 70 cm. Some funny wipes. I sent them an email...of course was no answer. Then PayPal took in their… Read more
hands. Thank you so much.There were not a lot of money because was a part payment.But if PayPal did look into scammers I would still be paying until the end.Thank you .
The PayPal platform has really been my safety net for all my online transactions. I have used it for many years, and pay both in full and also use the 4 x payment option on occasion because I can. Now recently I had a really dreadful experience… Read more
with a supposedly reputable Booking site- and completed a booking for accommodation. It was a significant amount for me, and it proceeded normally. However, after the payment was made (thankfully using PayPal), I didn’t receive a conformation of that booking. No record of payment on the site/no booking ID or pin!
I hit the wall over a number of hours trying in vain to get response from the Booking platform. Their AI would not even give me access to phone operator - no ID number. Auto generated reply saying wait for up to 12 days for refund ( although they did concede that no booking was made), and if not-call them???!!!!
I went to PayPal and logged a ticket, and immediately got confirmed note that it was being followed up. Each day I could check the status of the claim, and today I got the email to advise that as the Booking site had failed to respond in time to PayPal, a refund was now issued for the full amount. No miss/no fuss. I can’t tell u how much of a relief this was. If I was trying to follow up alone I would have been given low priority.
PayPal has been my champion! 10 stars from a very grateful customer.
Follow-up · Further information regarding this - the original purchase was Pay in 4, and by the time the dispute was resolved the 2nd payment was close to paying. So it was a delight to hear that my dispute was resolved in my favour before that happened. The process was smooth, and as I was able to show evidence by screen shots of the online… Read more
Negative reviews
Seems to be very easy for scammers to enter on paypal site, get your data then charge your CC for months until you find the money and contact your bank to change the CC number , do not contact Paypal as they will continue in their bussines and do nothing for you.
Here is a **clear but firm review** you could leave about **PayPal**: Very disappointed with PayPal’s dispute process. I opened a case regarding a $94.85 USD transaction and the claim was denied even though the seller did not provide any sufficient evidence to support their position. There was no signed agreement, contract, or proof that the… Read more
service or product was properly provided.
Despite this lack of documentation, PayPal still decided to deny the claim, and I was not given a fair opportunity to appeal the decision. A dispute process should require clear evidence from both parties before making a final ruling.
As a customer, I expected better protection and a more transparent review process. Unfortunately, this experience has seriously reduced my confidence in PayPal’s buyer protection system.
Temu set up access to my PayPal without permission and purchased an item sent item to me I removed Temu and canceled account I don’t want to engage with Temu so asked PayPal to investigate within 1hr with no correspondence to me found in favour of Temu I guess how ever lines their pockets gets to do what ever they want without consequences Show details
Recent reviews
I bought an item from Buyee in Japan. The item that arrived was not the one i paid for. I went to paypal and opened a case and this have proved to be a waste of time because they make it so hard to claim. I have used them for years and the service has gone down hill, never again. Im trying to close my account but they wont let, whats wrong with these people.
Just one more review adding to Paypal’s terrible rating. They have really gone downhill. What is the point of belonging to this company? They promise consumer protection. They deliver no protection at all. My husband was scammed by a company on Apple(!) with very manipulative hidden practices but when we asked Paypal to investigate, it took them… Read more
less than 5 minutes to ‘investigate’ the claim and refuse it. What is the point of using this service? It transfers money but there is no protection against fraud. We will be using our credit card in future, where at least you can block the fraudulent payment and they will also try to investigate the issue.
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Update: after appeal, the decision was FINALLY made in our favour. Took them over a month. Sheesh!