PayPal

I just had the most ridiculous interaction with PayPal. I thought I was safe shopping with PayPal but no longer. They don’t protect buyers. They protect retailers selling faulty goods. You’d think in this day and age, you’d be safe shopping online, PayPal has a dispute and resolution centre. It will be okay. If the retailer doesn’t help you, at… Read more

least you’ve paid with PayPal, you’ll be safe, your money is protected. So I sent the bogus quality goods back, fully expecting a refund, but no. The retailer says no. Even PayPal says no. What do you do? Inundate the courts with judge Judy-esque problems, not even, such a small st^pid ridiculous problem. You think when you buy goods they don’t work, you get a refund. It’s just how the world works, no longer when PayPal is around.

I purchased a power bank on eBay (payment method was PayPal), and the seller shipped the item via FedEx. ​One day, I was exercising on an indoor bicycle by the second-floor window, looking out at the front of my house. During this time, I received a notification from eBay stating that my package had been "Delivered." ​However, as I mentioned, I… Read more

was looking directly outside the window while exercising, so it would have been impossible for me to miss a delivery truck or a courier. Furthermore, I have three outdoor security cameras installed in my front yard, which automatically alert me whenever anyone approaches the house. Neither a FedEx truck nor any other courier vehicle or delivery person ever showed up, and I received no alerts from my security cameras. ​Anxious, I immediately went outside to check my front yard, the surrounding area, and the mailbox, but the package was nowhere to be found. Despite this, eBay showed the status as delivered, and when I checked the FedEx tracking link provided by eBay, it also indicated that delivery was complete. I then downloaded the Proof of Delivery (POD) from FedEx to verify. To my surprise, the exact delivery address was missing—only the suburb name was listed—and the recipient was signed by someone named "AVERY," a name I have never heard of in my life. When I explained this situation to the seller, they sent me a photo of the Proof of Delivery, which showed a completely different house with a different street number (Street Number 33). I went to No. 33 on our street, but it wasn't that house either. (Even though the seller clearly knew the item had been delivered to the wrong address, they initially refused to admit it. They only acknowledged the mistake later after I continuously provided evidence.) ​I attempted to open a dispute with eBay regarding this situation. However, because the original estimated delivery date had not yet passed, I was blocked from filing a claim, despite the status showing "Delivered" and the fact that I had not received the item. (eBay did not provide any clear explanation beforehand that a dispute can only be opened after the estimated delivery date has passed.) ​Feeling urgent, I filed a refund claim through PayPal instead. I provided PayPal with all the detailed accounts mentioned above, along with clear evidence of the misdelivery. However, without conducting a proper investigation, PayPal carried out a purely formal review and rejected both my initial claim and my two subsequent appeals, solely on the grounds that the seller provided a tracking number—even though it was a tracking number for a wrong address. ​Instead, as if they were tired of my persistent follow-ups, they closed the case by offering me a PayPal Voucher, still refusing to acknowledge the seller’s fault. ​What still infuriates and baffles me to this day is that they closed the case in favor of the seller, even though the evidence clearly proved the item was delivered to the wrong address. ​Does this mean that in the future, if I become a seller on eBay, I can just ship items to a friend's house instead of the buyer's actual address, and as long as I provide that tracking number, I'm completely fine? Am I allowed to just take the item back from my friend, resell it to other buyers using the exact same method, run a scam, and make money that way?

Extremely poor customer service. My dispute for an unauthorized $96 transaction was closed without any communication, no reason given, and no attempt to request further details or verify information. Customers are left confused and unsupported. The lack of transparency and refusal to engage may be inconsistent with PayPal’s obligations under… Read more

Australian Consumer Law, which requires companies to provide fair complaint handling and proper communication. If you have had similar issue, share your experience publicly and consider reporting it, so PayPal is held accountable for meeting consumer standards.

Didn’t listen to me or my requests for further information, PayPal closed the dispute

Bought a SSD through eBay, turns out the capacity is fake, not as the advertised capacity. Lodge a case with PayPal, provided numerous pics of the capacity write errors. PayPal found in sellers favour. How the f can someone be able to sell fake capacity SSD on eBay and get away with it. This is the problem and why nothing will change. Since… Read more

uninstalled eBay and thinking of closing my PayPal account also now, seeing as the protection they always promised it not actually true.

This bank is so bad – They did not return my money even though the item came to me completely different and I sent them pictures but to no avail.

USE APPLE PAY. After waiting 6 weeks for a purchase I did online I received the item only to see that I had been scammed and ripped off from a seller that uses PayPal so I made a refund request through PayPal as they advertise "REFUNDS GUARANTEED". which is a lie in itself. Straight away I got the run around and then received an email almost 2… Read more

weeks later telling me that I have to pay to return the item from Australia to America before I can receive my refund. So now I am expected to pay out of my own pocket to return what is obviously a scam and then wait with baited breath for weeks on end hoping I will get a refund. I now know why so many sites refuse to use PayPal but all use Apple Pay. After 20+ years of using PayPal for everything I purchase online I will never use PayPal again.

I have been a PalPal customer for over 10 years. I have had no problems up until the last 12 months. I believe there Customer Service and or Resolution team are involved in fraudulent activity with regard to disputes and refunds that should have been honoured. I believe they are doing this in conjunction with the merchant and sharing the refund… Read more

moneys while the customer is left empty handed. The photo supplied is a copy of the tracking advice supplied by the merchant. This apparently proves that the merchant delivered the item, which they did not!

I wanted to share a story, and do so when not emotional, aka extremely p*ssed off. I purchased some curtains online. I chose an Australian company. I wanted to support local, and whilst I could have purchased cheaper overseas, I felt having the protection of an Australian company would be best with this type of purchase. I found a company called… Read more

Home Curtains. I liaised with Isabella their Customer Service rep, after nearly 20 emails. I was satisfied. I placed my order.

I was after 2 panels, pinch pleat for a 200mm track. Their onsite measuring and communications from Isabella stated I required 2x200mm to account for the pleats.

So excited to receive my new curtains. Imagine my surprise and disappointment when they arrived drop shipped from Asia, this was never mentioned on their website or in the aforementioned communications. They had poor fitting lining, multiple cuts around the back of the pleats, pleats were 17cm wide instead of industry standard 12-13cm, AND they were too wide. Each panel measured 117cm not 100cm as agreed to, and ordered. Making the curtains 34cm too wide.

Now I’m good, not that good. I cannot magically produce additional wall space to accommodate the additional width. How great would that be if you could? Personally I’d like a larger bedroom.

I immediately contacted the company, who insisted I hang so that they could see photos. They immediately offered me $50 goodwill. I wanted to return and have them adjusted. This was not an option due to the drop shipping from Asia.

I made a few calls, and without seeing, to rectify locally it was going to be between $200-300. I told the company this, and said I was happy for them to fix, or take back for a complete refund. They were not interested in these options (drop shipping Asia). They increased their goodwill offer to $100. Still not enough for me to spend my time getting them fixed so they would fit.

I advised I would lodge a dispute with PayPal. PayPal rejected my claim, despite the above. I disputed. They rejected again. You can see their irrational reasoning in the attached screen shot. Please beware. If you order shoes size 7 and they arrive size 8 and are a different colour. According to PayPal, that is only marginally different. Too bad they are useless and you cannot wear them.

I then went back to the Home Curtain site and checked every page, no mention of Asian drop shipping anywhere, and all reviews were 5 star, also the main reason I went with this company. These reviews are picked up by other platforms, so for all intent, they were a good reputable company.

Well this is where it gets interesting. I received a communication from Home Curtain, clearly automated to give them a review. I did, not a good one. It never appeared on their site.

The platform for reviews that they use is a company called Judge Me. I contacted them and was advised that they have no control over how a company moderates their reviews. It was clear that Home Curtains moderate and delete all reviews that are not 5 star.

So not only does Home Curtains not honour their personal communications around size, on their website. They also delete any review that is not 5 star, and do not advertise they drop ship from Asia. Personally I call this false advertising and unethical.

What surprised me the most was that PayPal finds this behaviour completely acceptable. You don’t get what you ordered, it is damaged, unusable and it’s ok, as it is only marginally different. What bollocks.

Anyway this is a cautionary tale so you too, do not find yourself out of pocket by a substantial sum of money.

Companies like Judge Me shouldn’t exist if they allow complete moderation by the shop, as they are contributing to false advertising and allow a false sense of security by consumers.

All up a very distasteful experience.

PayPal, as an international organisation you need to do better and not support this unethical behaviour.

Just received an email from PayPal about changes to their SMS Two-factor authentication upon login. The email is poorly written and totally unclear. If a company even cannot write an email about security clearly, I cannot trust them to actually implement the security properly.

I paid for a specific product , battery jump starter x2 Nico gbx 155 , 4250 milli amp , I was sent garbage from china , something far inferior, cannot be used as a jump starter at all , doesn’t have a brand name at all

I purchased dash mat for my car from Australian website "Luxury Car Mods", also known as "Carmate", through paypal. They sent me wrong product & refused to refund 100%. They even removed their mobile phone number from their website immediately after I called them. Paypal closed my dispute without any discussions with me. Do not trust this seller. Paypal is useless when it comes to disputes. My case is clear cut with no complications at all.

Purchased a steel ruler from a Chinese company, paid with PayPal to protect my purchase, order jumped from $4.99-$28.99 after conversion to USD the company is in Chinese characters (why USD). Asked for a refund immediately & was promised a full refund the next morning by said Chinese company, tonight PayPal withdrew the full amount from my… Read more

Account, the order has been cancelled, no tracking is available yet I'm $29 out of pocket. PAYPAL IS SUPPOSED TO PROTECT YOUR PURCHASES FROM UNSCRUPULOUS ACTIVITY YET THEY'RE THE UNSCRUPULOUS OPERATORS IN THIS CASE. Referring to Consumer Affairs Australia.

I ordered a digital funnel microscope from advocatey.com. I got a watchmakers loupe. What a scam as I saw other complaints just the same They offered me $6 as compensation after I spent $62 (+ $18 tax = $80) and didn't get what I ordered Luckily I paid with PayPal, they immediately agreed to refund the entire amount, highly recommend PayPay Money back from PayPal within a couple of days, thanks PayPal

Hit & Miss from resolution centre. Purchase clearly not as described or shown on the website image but ruled in favour of the seller stating the item was not different as described by me. Clearly a hem & raw edge isn’t different according to PayPal.

I bought a t shirt thru Ali express. The print started coming off after one wash. The seller "agreed" to give me a refund, however provided PayPal with a CLEARLY bogus return address. (I mean, they weren't even trying to hide the fact it was a fake address) After a LOT of backwards and forwards, PayPal had refused a refund saying that the item was… Read more

not misrepresented, despite the seller saying it was. Extremely poor form from a company I thought better of until now.

I opened a dispute with PayPal for an item I never received from FeelingSexyAustralia. PayPal claimed the money was refunded, but I never received anything. Despite this, they closed the case as resolved. This is extremely disappointing and feels misleading. I was left without the item and without my money. Buyer protection should mean real… Read more

protection, not just closing cases without fixing the problem.I am sure they have connections with FeelingSexy Australia it appears both are scammers

reported an issue with a seller ,"PEC Online" in Victoria , taking money for item and sending empty boxes to address suppling Paypal with tracking number of empty box which then closed to complaint process saying i received the box. We lost $590 and… Read more

had no security or help from this company returning money . 4 Paypal reports and police report And ACCC report ,Paypal issued $600. BEWARE!!!! Dont be fooled you will get your money back easy,I did not ,and visa card states Paypal has there own agreement and would not help with money recovery. Follow up from Paypal after many hours of work emailing and talking to correct authorities ,we have been refunded full amount.