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Better for buyers most of the time. Bad for sellers.
Having used Paypal for both selling and buying, I can now review that PayPal has very little benefit for sellers when something goes wrong.
I posted an item to a buyer in France and due to postal strikes in the country, there were several month delays. The parcel had not confirmed to be delivered nor it was lost or missing. It was simply in 'delay' at the time and we didn't know how long it would take. It was neither the buyer or something I could control. The PayPal case automatically won in the buyer's favour. Despite the conditions for sel...ler protection are 'grey' with this certain case. PayPal should have kept that case option or in hold. Eventually my parcel was finally delivered. Thankfully the buyer was honest and instead of returning the item, still wanted to purchase it after receiving his refund. So I had to set up a payment again. Any buyer could have easily just kept the item, leaving the seller at a loss as the refund was already issued. Therefore I believe PayPal should have put this case in hold for these circumstances. The customer representative wasn't very helpful or understanding of this specific case, as it was a bit different compared to what the seller protection outlines. Just a straight up, 'no'. The customer rep could not help me forward this issue to someone else i.e division manager etc. I am not even sure if PayPal considers long time customers, as they are such a big business already... An improvement in seller protection would be good. Fees need to be reduced in comparison to the lack of quality service. Due to PayPal's quality of customer service and increase in fees, I am choosing to use PayPal less and less when I can. I think it's been pretty good.
Paypal supplers are not good to deal with.
I would like to tell everyone to be careful when ordering through Paypal, i ordered two products and both of them were incorrect, when i contacted paypal i had to return them at my cost, that is so wrong when it was not my fault. I will never deal with paypal again.
I recently tried to buy a product online using my paypal account but it refused to accept my linked Visa card (which I have used on other occasions) so I had to use my card direct to the seller. Today I logged on to my paypal account to find out what went wrong. As none of the FAQ's addressed my problem I tried the shown phone number 61 2 8223 9500 only to be messaged "This number not connected"!!
- Verified customer
Money Guarantee means nothing to Paypal
My card has been used to purchase a mobile phone through Paypal and Paypal advised me that they made a Guest Account to do so.
It is on Paypal to make a safe environment for the customers for online shopping rather than to misuse and fraud. They must check the identity of account holders with their bank cards/accounts at least to prevent this. I believe that in such a case, Paypal should return the money ASAP and also investigate the matter properly rather than no taking the blame and find the person who misuse my card and give their investigation report to police to take further legal actions.
10 years account can't be reactivated because of an old phone number
Decided after tens years to use my payal account. One of the security questions wasn't accepting my answer online as I think this security question did not exist 10 years ago. So rang to reset password and update bank account or Credit Card details. Answered 2 of the 3 questions correct yet could not remember my old phone number from 10 years ago. Was told to set up a new email account to get paypal. What is the point of setting up a new email address when I will never use it except for payal and then payal advertising will never be seen as I w...ouldn't look at the email. Going back to just using my credit card has no point in payal. This I why payal shares are going down. Why didn't they ask my date of birth? Why is an old phone number more important then someones date of birth?
Use any other means of payment if you can, just hopeless
I ordered an automatic dog ball launcher but received an owl necklace!? I lodged a dispute, sent the item back, provided tracking detials however Paypal still found in favour of the seller? The seller is obviouosly being deliderately deceptive as neither their email or phone numbers ever worked. I will lodged a dispute with my bank as a matter of principal but will avoid using Paypal at all costs!
Resolution and chat forum were extremely rude and pointed after l returned a purchased item to seller of TV Buddy asking for a credit of my money as item was not as advertised and was sent Two months after l placed my order, there was no customer contact number and no email address so went through Paypal resolution it took 2 months and a number of messages to Paypal to try and resolve my claim which was resolved in sellers favour no emails or contact from Paypal to inform me of their decision l only found out by logging into my Paypal account that the resolution was closed after three months in the sellers favour so by by $160 AU and Paypal
Wrong component sent now trying to get a refund
I bought a drive belt for a power planer through paypal, The wrong component got sent in untracked parcel. I have been trying to get a refund through paypal as I thought I had protection. Paypal now say that I have got to send the component back to UK tracked at my own cost, this will cost more than the refund due. Have tried messaging through paypal but the app is not available, have tried phoning but have been on hold nearly 1 hour. Paypal processes seem to be deliberately designed to prevent communication with customers over disputes, this is unacceptable.
Worst experience ever
Worst experience ever , PayPal temporarily suspended my account and it has a limitation that o won’t be authorised to withdraw my money ( more than $1000 ) .
The reason that I have to verify my information which is already there , however I submitted all my documents online and they never get back to me , I called them and stuff was rude especially Jay was so bad . Money been held for almost one month and certainly my business has been stopped for a month as well . They said wait 7 days , I waited and I rang and then wait another 7 days . Paypal not secure anymore , why don’t you ask for this documents before we sign in . Absolutely disgraceful
- Verified customer
Professional company whiteout professional services. Terrible
I paid the goods throughout PayPal and never received. They claim that cover the payment through their service, obviously not . I complained to them and they and they refuse my complain, the seller confirmed sent good, but I never received after four months of my payment. Don't fall of their claim.
No buyer protection
Unfortunately, as all big corporations, they don't give a rat about you and as a buyer have 0 protection from them. Their customer service is shocking, after 1 hour waiting on the phone, there was no help. Not helping to sort our a fraud case (even tho they were reported by many other customers), just bad, very bad!
No way Pal
Dont be fooled into thinking that you get any degree of buyer protection with paypal, like many other people I filed a complaint against a Chinese rip off company with paypal and they were useless, fortunately it was only for $35...........shame Have to give this bunch of Liars 1 star.
If i never had to use paypal again, I wouldn't
I used to use paypal here on my mobile for my business until a customer queried a transaction. Paypal refunded their money no questions asked. When I disputed this I received absolutely no help from Paypal and was told "if you had a premium prescription you would have been covered" so I stopped using them. Fast forward to now and a customer has paid a deposit to me using paypal and they have put it on hold for 21 days!
PayPal updates Legal Changes but No extra Customer Services
Received Email From PayPal. Tried phoning, and messaging.
Waited over 1 hour on phone that plays boring music, Started chat with PayPal messaging, Light on, no-one home but robot answering service. I'm working towards closing down account have already withdrawn all funds. PayPal balance $00.00.
Worse than 1 star
Paypal would have to be the most inept and hopelessly coordinated business on the planet. They do not read submissions re returns and avoid communicating with the customer.
Staff obviously lack business acumen and getting through to someone with accountability is impossible.
They closed my case in favor of the Chinese supplier of un serviceable goods - returned and never acknowledged. Security level offered is zero.
I feel that the ACCC should take Paypal to task and even a royal commission type investigation into their operation would seem appropriate. In my 75 years Paypal is a stand out for inefficiency. It should never be used for any consumer transaction with any product risk potential.
Buyer protection policy is a joke.
If i could give zero stars i would. Buyer protection policy is a joke. They take sides with the seller and leave you stranded. They were no help at all. Paypal is no pal of mine. Seller sent wrong item and paypal wanted me to post back to the seller, with tracking, at my expense. I think the seller was just getting rid of unwanted stock and HE knew HE was protected by paypal.
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Questions & Answers
how can i up my spending amount ? have plenty of funds in my acc david
In my view, both ebay and paypal are thieves and no government body cares about it; PEOPLE, stop using their services as I intend to do.
To see the seller of my grater I got from Victoria a few days ago.It fell apart several times with first use,it ha sno brand or return address on it nothing at all.I paid for it with Pay Pal,so need to contact them you may have their address.Brian Sutton WA
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