1,977 reviews
Reviews with attachments
The best service & supply I have ever had for computer parts. Ordered mid morning Monday from this Melbourne based business and I paid $15 for StarTrack freight and I received the item mid afternoon the next day at my Palmerston address 20km east of Darwin, Northern Territory. Goods supplied new and unopened and performance as advertised. The best experience for sure. Even a small bag of lollies were included in the order. My wife got those. Show details
PCCG Aether 5080 Gaming PC If you're looking at buying a pre-built gaming PC, I would highly recommend PC Case Gear. You literally can not buy and ship all these parts and build it cheaper. My biggest concern was damage to the PC during delivery, as I live 3000km away from PC Case Gear and the PC would travel through many hands and trucks. The PC… Read more
was so well packaged and components secured with expanding foam and bubble wrap that I was very impressed with how secure it was. The PC itself is amazing and everything I had hoped for. It came installed with the necessary MB Bios and GPU/CPU software, and no bloatware. As promised, it was posted the next business day and arrived on time (shout out to StarTrack).
I spent a month researching all the major PC businesses to find the most reliable and best-priced 5080 gaming PC for my budget. I definitely made the right choice. Their two-year free return-to-base warranty is a testament to how confident PC Case Gear is in their pre-built PCs.
They are great with the range of products I needed and the delivery time is superb, I'm just glad my build is complete but doesn't mean I won't keep buying product from PCCG. Show details
Ordered a PC case which arrived the next day. Free delivery included on the product which was great. I wanted to also buy a PSU with the case, unfortunately shipping wont be free if I do that. It’s my first time ordering from this place and would order again if I get free delivery offer and competitive prices. Show details
As always PC Case Gear didnt disappoint. Great price & received my new RX9070XT the next day. Well packed as always. Great service, great price & fast delivery. What more could you want. The Gold gummy bears in the box is always a nice touch. Highly recommend PC Case Gear. Show details
item shipped same day as order (i ordered at 10am) and item arrived the very next day (i live in tasmania) couldn't be happier. Item was priced cheaper or equal to the best possible price i could find online. honestly no complaints, pc case gear killed it as usual! Show details
Normally build PC's myself but i just couldn't do another one after i built one in may. The price and quality of parts are great to the price ratio. Not huge on pre-builds but this is done really well for price. Show details
I bought a WiFi adapter from them recently and was having trouble identifying a WiFi adapter that would work with Linux, with the use of their online service chat they helped me purchase one that works with Linux (22.1 Mint Cinnamon Edition). The adapter is well made and functions without issue. Show details · 1
Console Gamer to a PC gamer, Bought my first PC custom built by PCCG(AMD Dawn Gaming System ) loving every second of it extremely well packaged for transport to prevent damages, item arrive within 2 weeks of ordering no issues also bought other products separate orders and it arrive and ship pretty fast. would recommend to others.
I’ve wanted a solid gaming PC for at least three decades. Fellow enthusiasts sang the praises of building one’s own and the superiority of selecting your own parts over the generic and cheap parts used by the big brands, but while I was happy to research parts, I’ve never been keen on assembling and testing it myself; my attempts to get up to… Read more · 1
speed via how-to videos on YouTube just reinforced how little I wanted to buy parts and put a PC together.
I tried a few other PC builders’ sites but found that their options were limited (or, particularly around motherboards, often non-existent) and wouldn’t advise the makes and models of the parts included.
Not only did PC Case Gear’s site make selecting a starter build around my budget easy, but their customisation options told me what the makes and models of not just the build’s standard parts but also each swap-out option; I wound up nudging my budget a bit and only kept the CPU.
The team kept in touch throughout the process, with Alex not only emailing but also calling me to answer queries and assure me about the process - given that I ordered during the end of financial year busy period, I was very happy that the team was able to build the unit, test it and get it to me (with the express delivery option) selected around a week after I purchased!
Since then, I’ve been enjoying smooth and stable 1440p gaming with Ultra settings active on titles like Space Marine 2 and Cyberpunk 2077, as well as my beloved Elite: Dangerous, with the case fans and liquid cooling systems keeping things operating well. It also helps that the unit itself is pretty darned pretty!
Thanks again to the PC Case Gear team for helping a fortysomething gamer get a rig with a bit of oomph!
Cancels your order without telling you, no explanation, nothing, and just keeps your money! no communication whatsoever! I spoke to a rude gentleman named [Name Removed] who was trying to hide his name, who when i tried to to resolve it with them, repeatedly insults me and sends me a fake screenshot of what their communication was supposed to be,… Read more
but they didnt send it at all (i have uploaded it and attached)! I will never purchase from them ever again and advise everyone to do the same. Their site says 5 star google reviews, yet on google its 4.3. YOU CAN GET EVERYTHING THAT PCCASEGEAR SELLS CHEAPER WITH BETTER CUSTOMER SUPPORT ELSEWHERE!
Latest follow-ups
Only high praise! – I have had many great experiences with PC Case Gear over the last few years. I recently purchased three prebuilt gaming desktop rigs (for myself and family) that all have been shipped the same day and packed with lots of care. The builds have been… Read more · 1
MAGIC! They are put together well and run smooth, plus all reasonably priced too. (pictured is the PCCG Infinite 4060 Ti Gaming PC) Also got hubby the Noble Quantum Chair and the Fallout keyboard - wonderful investments indeed! Also, when I did run into a fault with a Corsair keyboard (K57 set), they were quick to message back and replace it with no additional costs. No worries for sure. Thank you, crew of PC Case Gear, for always fulfilling my orders with swiftness and care!
Follow-up · My PC from PC Case Gear is still running great with zero issues. The keyboard has held up really well — durability is excellent and I’m still using it daily without any wear problems. Overall, everything I purchased continues to perform exactly as expected. Noble chair is super good, hubby still loves it and always brags still. Am still glad we got all our needs met via PC case gear. Thanks again for being amazing guys.
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EK-Direct Die Upgrade Kit – Based on the issue with the Intel 13th/14th series processors, I haven't had a similar situation with my CPU, but it would be devastating if it did. Moreover, the 13th/14th series processors have always had overheating problems, even if they are… Read more
fully water-cooled. Just in case, this EK-Quantum Velocity2 Direct Die upgrade can significantly reduce CPU temperatures.
Follow-up · 1. The CPU temps most was 55 to 65 degrees idle and 70 to 75 degrees at max loaded after the installation. Not satisfied the CPU temps because it sound like a jet sat beside me. So, I'd lower the voltage at mobo bios then I'm satisfied. 2. Installation wasn't hard, but you probably need more part like small backplate installed at back of the… Read more
Speedy service - next day delivery - all units supplied installed without problems. Show details
Follow-up · Unit has performed faultlessly. No problems encountered since installation - computer is in continuous (~16hr/day) service. Installation was hassle free - basic knowledge of periferal hardware connections necessary. Packaging & installation instructions were adequate.
In-depth reviews
I wanted to take the time to share that I have had a wonderful experience buying the Dynamic pre-built gaming PC from PC Case Gear. It was a significant investment for me and so naturally there were concerns buying something like this via online / mail order! After failing to connect by phone, I sent an email with questions. To my surprise (given… Read more
today’s world) I received a prompt response. I then received prompt responses to all my follow up questions, which I was never made to feel were “too much” or “annoying” for the support agent. My confidence secured, I took the plunge and ordered the PC which arrived in great time, beautifully and extremely well packed and in perfect working order. (Just remember to plug in the fans and lighting control USB dongle included with the spare parts (also beautifully, neatly packed by the way, with all original component packaging as well))! Then the biggest surprise of all: even AFTER PCCG had got the sale and my money, the responses to support questions continued to arrive promptly and in depth. So great! So a special thanks to my support agent Max D for his fantastic help that made this exciting but scary undertaking a wonderful journey!
ORDERING Needed a new router to use with optical FTTP NBN upgrade. My go-to store has always been PC Case Gear (PCCG) I found what I wanted from the helpful descriptions of the products. Ordered. Bugger ... one item was on back-order. As soon as… Read more
that item arrived at PCCG, my items were sent on a Friday and arrived at my post office in East Gippsland on Monday morning. At all stages PCCG kept me informed of status via emails. AND they put a surprise gift in with the delivery! PRODUCT Mercusys Mesh Routers (AX3000 / Halo H80X) and Mercusys range extenders (AX1500 / ME60X). Exceeded all my expectations. First exciting Speedtest via an iPad 4 gave speeds greater than the NBN promised 500/50 Mbps. [https://www.speedtest.net/result/i/6957315739] Wow! Word of warning - the whole set-up is done via the Mercusys app, so make sure you download this app BEFORE attempting to set up the system and not (like me) have to use a phone as a hotspot to the iPad to download the app! Sooooooo slow! END RESULT I now have internet speeds greater than 300Mbps ANYWHERE in the house, and even out to a back yard garage.
I am sure the other similar products would have worked just as well, but for the price Mercusys seemed unbeatable. I can recommend these Mercusys Mesh routers and PCCG. As always it is a real pleasure dealing with PCCG.
Follow-up · FOLLOW UP:: Interestingly since the original review, after all had been working so well, suddenly there was a BIG problem of getting super-slow speeds and horrendous ping times ie ping 25 ms, around 30 Mbps up and down. There were also other inexplicable events happening. Exetel and NBN spent a lot of time helping to sort out the problem.… Read more
I purchased a custom built system from PCCG in late October 2025 and the experience was excellent. Their knowledge of part compatibility helped me through case selection, memory selection and fans. They set it all up, communicated with me during the build process, weee instantly (and I do mean instantly) available for lost sales support and built… Read more
a high quality computer that will last for many years to come.
I’m very pleased with all aspects of this, from payment to build to shipping to use and they catered for my own customisation after shipping (putting additional SSDs into the system after they shipped it to me).
It’s very hard to find l good communication, enthusiasm and good manners all in one store. The price was excellent, I did not shop around for the lowest price because I believe good quality people should be paid what they are worth, but the price was on par with other retailers.
If you are thinking of buying a custom built system I cannot recommend PCCG highly enough. They know the technology, know how to put it together and know their market - skills and experience and good service all in one place:
Recent reviews
I bought a gaming PC from them and it arrived quickly and for a good price. I had a tech issue which I raised with their support who responded very quickly and talked me through some troubleshooting and pointed me in the right direction (I hadn’t installed the antenna) Very polite, friendly, and great service. Show details
Edit - 15 years goodwill with s shade of doubt after recent support request. While the request initially included confusion on my part, was handled professionally by the team although I'd think a ticket merge would have been useful to correlate my two requests for better context and understanding, that's not necessarily their fault. Updated… Read more · 2
review text and star rating, unfortunately a product I purchased appears to be be incompatible with a brand new common Windows 11 laptop, while. "It works" it just causes a 10 minute boot which is super frustrating. They did provide possible next steps for further support.
Recently bought a Ducky OK-M-75 on Saturday from Sydney it arrived 4 days later on a Wednesday. The package was safely packed with air bubbles along with a free Haribo gummy bear snack.
Absolutely stellar customer service. Helped me to piece together a build within my budget despite the ridiculous prices at the moment and was very helpful at answering questions and guiding me towards better choices. Would always recommend. Show details
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Awesome company we have used a couple of times before. Back up service is fast if you need to ask a question, products are well assembled if you get a pc, tidy, and packed incredibly safely. Show details
I gave 5 stars because PCCG deserves them, since 2012 I have placed orders for PC hardware 59 times for many hundreds of items. I shop there because it's pointless to go elsewhere, the pricing is good, the brands they carry, the speed of delivery… Read more
and also the quality of the packaging is always "really" good. Delivery by Startrack completes it all. Anyway, over all this time there has not ever been a problem with any aspect of buying good stuff. I hope they do not ever change, they do good work. Also, sometimes i score a free pack of gummies, I like gummies.
Follow-up · Well, the packaging is good because the item/s are inside a very tough & thick cardboard box that cannot just "fall apart", it's taped closed almost "airtight", depending on the contents i've received packs wrapped in additional black-plastic. Inside the item/s are suspended in multiple bubble-wrap layers and/or air-pillows and almost oblivious to… Read more
PC were easy to deal with. Even though they never answered my initial phone call, I had 2 people ring back soon after. Thank you. They assisted in my order and delivery was super fast 3 days post order. Well done. Show details
Honestly amazing experience for buying my first pc. I ordered a custom pc late Tuesday night and it arrived Friday morning ready to go! Could not recommend these guys any more! No issues with the pc and packaged very safely for transport! %100 recommend for pc gear! Show details
AFTER PURCHASING A ROG Rapture GT-BE19000AI WHERE THE PURCHASE WAS FLAWLESS, I ORDERED VARIOUS LENGTH LAN CABLES, HOWEVER, THIS TIME THEY WERE OUT OF STOCK WITH SOME LENGTHS BUT HAD THEM IN WITHIN 5 DAYS. A VERY PROFESSIONAL COMPANY. Show details
Brought a new PC and some supporting tech on line. All delivered interstate within one day of ordering - which was pretty outstanding. I also sought tech advice from their support centre and received good advice very quickly. This is the third gaming PC I have purchased from PC case gear and would happily and confidently recommend their products.
I have now bought 3 computers from PCCG and will continue to do so for years to come. Decent costs compared to other companies, excellent customer support and warranty. Show details
Follow-up · I have done a handful of warranty claims with PCCG from small things like headphone support foam peeling off to having a motherboard kill my ram sticks. The warranty process was so simple and hassle free. Never felt any resistance or push back on my claims unlike other companies. Delivery has been great too no damaged goods from delivery and… Read more
Always easy to deal with pc case gear. This particular monitor is as advertised. Easy to fit to a monitor aem (im not using the built in one) colour is good and no dead pixels. Box arrives fairly promptly amd intact. Not much else to say other than i wouls recommend both this monitor and pc case gear Show details
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