Transaction was perfect! Fast Postage!
Excellent store, fast dispatch times. Ordered Sunday night, received Tuesday midday... not bad at all. Ordered from them before and they have always been really fast and efficient / well priced.
- Online store
- Verified customer
PC Case Gear has never let me down or given me less than perfect experiences.
First paragraph is about another company which I have had ironic experiences with. To compare with PCCG
I normally shop at Mwave because I'm from Orange NSW but PC Case Gear has been my go to for nice deals and quick service. Mwave charges extra for transit cover, way more for express delivery, also charge paypal users for the transaction fee. More so, they take up to 2 or 3 days to actually ship off items even when they have "24hr dispatch". The item I got had been sitting in a warehouse for god knows how long (the battery is horrible), and t...he "limited deal" came up again just a day after the deal ended. Mwave is dodgy and unprofessional On the other hand, PC Case Gear, a store from Victoria, shipped my items in 18 hrs, and I got it the next morning. The shipping was very cheap and they packed the items very carefully. It's quick, easy and very top standard professional. It astonishes me how a store that charges less actually gets your items to you in less than 48hrs when you live in a completely different state. How easy was it to navigate the store? Well the online store isn't perfect but it's focused towards PC Enthusiasts and has all you need, where you need it. The web design seems ages and a little weird. There could be a bit more contrast to know where the buttons actually are and the categories could be neater. However as I stated, the target audience would easily be able to navigate and easily find their product. Personally I found my product from staticice How satisfied were you with the range of products available? This online store has just about everything you need. However, there are sections that are just bland, The virtual reality section for example only has HTC Products. However I've never had an issue trying to find what I want from here. One time, I found a laptop deal they were having, it was very easy to find and was just at the moment that I was looking for one. Of course that was also a perfect experience. I bought extra parts for it like an SSD to install.
- Online store
- Verified customer
My partner ordered a mouse pad on the 29th of January 2020 from PC case gear. He had previously ordered a head set from them with no issues, it arrived to the correct address and everything. Before we ordered the head set he had another order which had issues with shipping, he updated his address and double checked and it still got sent to the incorrect address. Fast forward to the current order which is the mouse pad.
He checked the tracking for the shipping, it was sent to our old address which was from a year ago, but we had recently had a...n order shipped to the address now. When ordering the mouse pad he double checked the address and added it to his profile, and took a screen shot of the address change before pressing accept, because of the one order he had issues with. He contacted PC case gear, he spoke with [name removed], who informed my partner it was his fault. Even though he triple checked the address details. [name removed] then informed my partner it hadn’t updated on his end, even though it automatically filled our address details on the website and we had the previous order shipped here. My partner also never received an invoice from them in his emails, which had the incorrect address on it, if he had received this he would of contacted them straight away to fix it. [name removed] informed my partner to contact Aus post to get it redirected. My partner did this, but was told he couldn’t change the address, PC case gear could if they called. He Called back and got [name removed] again, told him what Aus post had said and [name removed] assured my partner he’d contact Aus post as soon as he could. [name removed] didn’t contact Aus post until 2 days later, but was too late, if he had called sooner it could of been intercepted and sent to the right address. [name removed] had to find out this by calling Aus post because [name removed] hadnt called back to inform him he couldn’t change the address, he had told my partner he would call back to let him know what’s happening. My partner called back and got [name removed] again, [name removed] said it was my partners fault, even though plenty of other people have had issues with their shipping address not updating on PC case gears end. So my partner has to pay another $15 shipping again. Or he gets a refund but it wouldn’t be a full refund as they charge $16.50 For a return to sender fee, and take 30% to restock the item even though they have the item back. Honestly absolute awful customer service. You guys need to check your system. Thanks.
Refund and customer service terrible.
After discussing the return of a graphics card valued at $1000 and being told to it send back at my own and that because the package had been opened and I would lose 20% of the value the cost the refund was declined after three weeks! Completely unacceptable and very poor customer service, with no attempt at all to help me with a solution. To rub salt into the wound i was then told i would have to pay for the device to be returned to me! Certainly wont be purchasing hardware nor my next gaming machine through them and as part of a wider gaming community i will be shearing my recent experience. Also investingating my options via the ACCC with regards to the return policy as this is completely unacceptable.
Great technical support and customer service
Extremely helpful with diagnosing issues over the phone even though they didn't build my PC and quick detailed responses via email. When I sent some parts I purchased from them to be tested they returned them extremely well packaged.
Slow warehouse processing
This company's order processing speeds are pathetically slow, and every time that I have ordered express postage, they have not once delivered within the quoted turnaround time. There is no point using any kind of express postage service with this company, as they will despach it at the last second before a weekend to ensure the slowest postage every time.
- Online store
- Verified customer
Very bad service and accountability
I've ordered a product which was In Stock and opted for a premium shipping service 1-2 days.
The product was collected by the shipping company one week later and as this writing (10 days later) I have yet to receive it.
I contacted PC Case Gear and they just kept coming with excuses even stating the product was never labelled in stock.
They just don't take responsibility... KEEP AWAY!!!!
- Online store
- Verified customer
Overcharged me on shipping
Overcharged me on shipping. Unauthorised sort of bait and switch charge. shipping charge is not shown at cart were you have paypal checkout. the charge is x4 (must be some sort of premium teleportation service, since that pump it on without authorisation.) Terrible experience.
PC Case Gear used to be amazing, but BE WARNED their warranty/support is bad at best
I had a broken part which needed to be replaced. So I sent it in for warranty replacement. They took over 4 weeks to get to it and replace the thing.
I used to shop at PC Case Gear all the time, but lately their support and warranty replacement times are getting worse ever year. Their prices aren't really that competitive anymore (and misleading! They list sale prices as "x% off" but the non-sale price is MSRP, which they never sell the product at anyway!).
I had to bug them many times for an update but they never gave me anything other than a generic "it's in the queue". Finally they are sending a replacement, but too late in my opinion. Almost a month to wait is crazy.
Top quality parts and service and super after sales support
Complete lifesavers who provide top quality customer service.
RMA process is clear and direct with impeccable honesty and fast responses to requests and enquiries.
Takes full responsibility for their products.
Delivered quickly, no issues
Good range of items available to buy from. I ordered my purchase on a Wednesday evening, was notified it had shipped Thursday morning and received it on Friday morning. Very happy with the speed of the shipping, item in good condition and works perfectly. Thanks!
Joseph was very easy to deal with and wanted nothing more than to help me to the best of his abilitys. The matter at hand was no bodys fault but he has solved the problem quickly and effectively.
awesome, fast shipping
i ordered 4 products (about $800 worth) they where all shipped together and sent out within 1 day, the products i bought was the equivalent to a whole PC all products where in working order and arrived to me within 1 day of being processed
Excellent customer service, knowledge & advice
PC Case Gear are awesome. I have bought many things from them and they have become my go-to place for all my PC and tech needs. The deliveries always arrive much faster than any other online purchases I have ever received and they are always packaged safely and with great care. The customer service is exceptional. They really know their stuff. Their PC and tech knowledge is first rate and they are always polite, professional, friendly and courteous.
I recently decided I wanted a high end, custom, gaming PC but I didn't have the confidence to d...o a full build myself. So I enquired about a build from PC Case Gear. They answered all my questions thoroughly and gave me great advice and recommendations. That was one of the times when their customer service really shined. And now my new PC is simply amazing. It truly is my dream machine. There is just no way that I could be happier with my new PC and with all the service I got from PC Case Gear.
This company is awful, go elsewhere
So after ordering parts online, I was informed that there would be a 30 day wait for a computer case which would have been fine. Then after 30 days, they inform me it is going to be another 30 days. So I cancelled the order after a ridiculous wait time.
When the other components arrived, we test the motherboard to find that they have sent us a faulty motherboard with defects. Debugging LEDs would not even show up. I tell them what the problem is and they claim that they can't verify the problem without sending it away for repair. That was one month ago. This whole process has gone on for over 3 months and I still don't have a working computer.
Amazing service and quick shipping
I bought a new 2070 super from pccasegear with standard shipping and got here in only two days with is unheard off timing for VIC to wa usually it's cheaper to ship something from the other side of the world then it is to send from a different state
PCCG Elite 2080 Super Gaming System - Awesome
Very happy with the packaging, delivery and performance of this system. Super quiet and the benchmark scores are through the roof. Alos purchased The Acer Predator XB271HU QHD 144Hz G-Sync IPS 27in Monitor which looks insane.
After reading all the bad reviews as of late, I was hesitant to go with them. However, they did an amazing job. Great build, good communication, friendly staff. When there was conflicting parts issues, they contacted me and talked me through my options. Also I got it delivered much faster than I expected. Very pleasant experience. Just note if you have to call them you might be on hold for around 10 minutes before being connected.
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Questions & Answers
When you order a PC you choose to by one by pickling out the parts then order it does it come with the right items and misc to set it up e.g. screws to screw everything in and thermal paste?
All PC components will come with their required parts. Just make sure you buy all the required components to make a working PC and that those components will work with each other. E.g. CPU, Motherboard, Memory (RAM), Storage (SSD/HDD), Case, Power supply.
If you are unsure, best option is to get PC Case Gear to build it for you and customise your build using their website: https://www.pccasegear.com/category/1411_1918/pccg-gaming-pcs/customisable-gaming-pcs
What if you ordered a pc and it all didn’t come and on the postage tracking it says delivery in full does that mean there is more parts still coming because that’s what’s going on I have a case and the monitor but not the mouse and keyboard and the specs
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