PC Case Gear

I've been buying from them for years and they have always had great selection and customer service. However, I recently had a very expensive GPU fail and got nowhere with the manufacturer. Somehow these guys not only got the manufacturer to take the RMA, but replace the card with an updated model! Honestly, I was dreading the outcome, but they… Read more

were communicative, understanding and friendly throughout. Love to see it, especially with the PC landscape the way it is in 2026!

G-Wolves Skoll RGB Gaming Mouse Green Mouse arrived packed well Needed it as the $10 mouse broke. Show details

Excellent Service – Had a GPU that went bad 2 years into 3 year warranty. These guys bent over backwards to get it fixed and when that couldn't happen, They fully refunded me and arranged a much better card at only $40 more. Postage times are fantastic, and prices are… Read more ·  1

dirt cheap for deliveries. I've been using these guys for almost 12 years now and have never had a negative experience with them that wasn't sorted in my favor within 48 hours.

I wanted to take the time to share that I have had a wonderful experience buying the Dynamic pre-built gaming PC from PC Case Gear. It was a significant investment for me and so naturally there were concerns buying something like this via online / mail order! After failing to connect by phone, I sent an email with questions. To my surprise (given… Read more

today’s world) I received a prompt response. I then received prompt responses to all my follow up questions, which I was never made to feel were “too much” or “annoying” for the support agent. My confidence secured, I took the plunge and ordered the PC which arrived in great time, beautifully and extremely well packed and in perfect working order. (Just remember to plug in the fans and lighting control USB dongle included with the spare parts (also beautifully, neatly packed by the way, with all original component packaging as well))! Then the biggest surprise of all: even AFTER PCCG had got the sale and my money, the responses to support questions continued to arrive promptly and in depth. So great! So a special thanks to my support agent Max D for his fantastic help that made this exciting but scary undertaking a wonderful journey!

ORDERING Needed a new router to use with optical FTTP NBN upgrade. My go-to store has always been PC Case Gear (PCCG) I found what I wanted from the helpful descriptions of the products. Ordered. Bugger ... one item was on back-order. As soon as… Read more

that item arrived at PCCG, my items were sent on a Friday and arrived at my post office in East Gippsland on Monday morning. At all stages PCCG kept me informed of status via emails. AND they put a surprise gift in with the delivery! PRODUCT Mercusys Mesh Routers (AX3000 / Halo H80X) and Mercusys range extenders (AX1500 / ME60X). Exceeded all my expectations. First exciting Speedtest via an iPad 4 gave speeds greater than the NBN promised 500/50 Mbps. [https://www.speedtest.net/result/i/6957315739] Wow! Word of warning - the whole set-up is done via the Mercusys app, so make sure you download this app BEFORE attempting to set up the system and not (like me) have to use a phone as a hotspot to the iPad to download the app! Sooooooo slow! END RESULT I now have internet speeds greater than 300Mbps ANYWHERE in the house, and even out to a back yard garage.

I am sure the other similar products would have worked just as well, but for the price Mercusys seemed unbeatable. I can recommend these Mercusys Mesh routers and PCCG. As always it is a real pleasure dealing with PCCG.

I purchased a custom built system from PCCG in late October 2025 and the experience was excellent. Their knowledge of part compatibility helped me through case selection, memory selection and fans. They set it all up, communicated with me during the build process, weee instantly (and I do mean instantly) available for lost sales support and built… Read more

a high quality computer that will last for many years to come.

I’m very pleased with all aspects of this, from payment to build to shipping to use and they catered for my own customisation after shipping (putting additional SSDs into the system after they shipped it to me).

It’s very hard to find l good communication, enthusiasm and good manners all in one store. The price was excellent, I did not shop around for the lowest price because I believe good quality people should be paid what they are worth, but the price was on par with other retailers.

If you are thinking of buying a custom built system I cannot recommend PCCG highly enough. They know the technology, know how to put it together and know their market - skills and experience and good service all in one place:

I bought a gaming PC from them and it arrived quickly and for a good price. I had a tech issue which I raised with their support who responded very quickly and talked me through some troubleshooting and pointed me in the right direction (I hadn’t installed the antenna) Very polite, friendly, and great service. Show details

Edit - 15 years goodwill with s shade of doubt after recent support request. While the request initially included confusion on my part, was handled professionally by the team although I'd think a ticket merge would have been useful to correlate my two requests for better context and understanding, that's not necessarily their fault. Updated… Read more ·  2

review text and star rating, unfortunately a product I purchased appears to be be incompatible with a brand new common Windows 11 laptop, while. "It works" it just causes a 10 minute boot which is super frustrating. They did provide possible next steps for further support.

Recently bought a Ducky OK-M-75 on Saturday from Sydney it arrived 4 days later on a Wednesday. The package was safely packed with air bubbles along with a free Haribo gummy bear snack.

Don't be sucked in by their 'same day shipping'. I ordered a part on 28 October, they said it had been shipped, but when I checked its not due for delivery untill 3 November. The parts I ordered from Scortec on 27 October were delivered on 29 October. Poor form PCCG. Show details

I've been a customer for a long time. Never had anything worth complaining about until now. You pay a premium for postage if you're a WA resident. So when you expect your couriered order to be couriered, you expect the stock to reflect what you saw on the website at the time of order. It wasn't. I was polite and understood and worked with the… Read more

customer service team to rearrange my order so it could be dispatched and i received the goods way beyond a time frame i expected, which is why i went with pccg to begin with (should have just ordered from a local store but nevermind).

But... little did i expect this crap situation to arise. I mistakenly ordered a motherboard that had almost identical title naming as its mAtx equivalent. I opened the box, sized up the part against my case and realised "you idiot...". The part was never installed and put back in the box. I arranged a return process so i could swap it out and order the matx version instead. But because i cut the tape to open the box....i was charged $40 for the privilege to return the item. I paid $22 in postage to return it as well. They warned me of a 15% processing fee if it was not intact but i really did not expect to be charged $40 because i sliced the tape that holds the box closed. This is a rort. You can't tell me it costs that much in labour to return a brand new unused uninstalled item. If it was a 2k graphics card id bought, i would have been charged $300 for the same process!!! They would resell the item for almost the same price.. maybe a tiny bit less because the box was opened and they're up on their profit because of my innocent mistake. In comparison, i just utilised a returns process for Kawai Australia and returned a PCB to them to fix a digital piano. The pcb was installed, tested and found to be not needed and they accepted the return and gave me a full refund.

Pccg? Crap form...crap form..... this is an absolute joke.

Pre ordered a case that was meant to be delivered to the warehouse on the 23/09/25 just to be told it won’t be coming till 31/10/25, I know for a fact that they would of had tracking and they would of known it wasn’t gonna come, really disappointed first and last time I’ll order from this place The case was the last part needed for my build now… Read more

have to wait a MONTH just to be able to build it, but they also said there’s a chance of it being delayed again absolutely a joke

I recently had a fairly complicated RMA with PC Case Gear involving my CPU, an intermittent motherboard fault and a separate PSU warranty assessment, and I wanted to specifically recognise Matt N from the Warranty & Returns team for the way he handled the entire process. From the beginning, PCCG's support was excellent. When the CPU was initially… Read more

suspected, it was replaced immediately with a brand-new unit without any unnecessary delays. Unfortunately, the system continued experiencing an intermittent POST fault, which turned the RMA into a much more complicated troubleshooting process involving the motherboard and PSU.

The intermittent nature of the fault made the motherboard particularly difficult to diagnose, but Matt was patient, professional and transparent throughout. He took the time to go back through previous testing results, answer my questions properly, follow up with ASUS, and work with me toward a resolution I was comfortable with rather than simply rushing the case through.

Ultimately, PCCG arranged a refund for the motherboard, allowing me to purchase the replacement board I wanted. Matt then continued following up the separate PSU warranty claim with ASUS until that was approved as well, with PCCG arranging a refund when replacement stock wasn't available.

Communication throughout the entire process was excellent. Matt responded promptly, kept me informed, and genuinely made what could have been a very frustrating warranty experience considerably easier to deal with.

I've been a PCCG customer for years, and service like this is exactly why PCCG will remain my preferred supplier for future PC purchases.

A huge thank you to Matt and the PCCG team for looking after me throughout what became a lengthy and complicated RMA. Excellent customer service from start to finish.

⭐⭐⭐⭐⭐

genuinely the best experience with a company i’ve ever had there in melbourne im in south australia i had a couple pc parts stop working had to send it multiple times and each time it only took then 2 days to do tests figure out whats wrong and send me a new one

Absolutely stellar customer service. Helped me to piece together a build within my budget despite the ridiculous prices at the moment and was very helpful at answering questions and guiding me towards better choices. Would always recommend. Show details

Awesome company we have used a couple of times before. Back up service is fast if you need to ask a question, products are well assembled if you get a pc, tidy, and packed incredibly safely. Show details

I gave 5 stars because PCCG deserves them, since 2012 I have placed orders for PC hardware 59 times for many hundreds of items. I shop there because it's pointless to go elsewhere, the pricing is good, the brands they carry, the speed of delivery… Read more

and also the quality of the packaging is always "really" good. Delivery by Startrack completes it all. Anyway, over all this time there has not ever been a problem with any aspect of buying good stuff. I hope they do not ever change, they do good work. Also, sometimes i score a free pack of gummies, I like gummies.

PC were easy to deal with. Even though they never answered my initial phone call, I had 2 people ring back soon after. Thank you. They assisted in my order and delivery was super fast 3 days post order. Well done. Show details

Honestly amazing experience for buying my first pc. I ordered a custom pc late Tuesday night and it arrived Friday morning ready to go! Could not recommend these guys any more! No issues with the pc and packaged very safely for transport! %100 recommend for pc gear! Show details

AFTER PURCHASING A ROG Rapture GT-BE19000AI WHERE THE PURCHASE WAS FLAWLESS, I ORDERED VARIOUS LENGTH LAN CABLES, HOWEVER, THIS TIME THEY WERE OUT OF STOCK WITH SOME LENGTHS BUT HAD THEM IN WITHIN 5 DAYS. A VERY PROFESSIONAL COMPANY. Show details

Brought a new PC and some supporting tech on line. All delivered interstate within one day of ordering - which was pretty outstanding. I also sought tech advice from their support centre and received good advice very quickly. This is the third gaming PC I have purchased from PC case gear and would happily and confidently recommend their products.

I have now bought 3 computers from PCCG and will continue to do so for years to come. Decent costs compared to other companies, excellent customer support and warranty. Show details

Always easy to deal with pc case gear. This particular monitor is as advertised. Easy to fit to a monitor aem (im not using the built in one) colour is good and no dead pixels. Box arrives fairly promptly amd intact. Not much else to say other than i wouls recommend both this monitor and pc case gear Show details