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PCByte
RikkiSouth East Queensland, QLD
- 5 reviews
- 2 likes
Quick service
Had the best price for the item I purchased Delivery was quick, faster than I expected. I had an issue under warranty and whilst I found them a little slow to respond to emails, a replacement part was organised and posted without any issues Quite happy to use this company again
1 comment
BenjaminSydney, NSW
Great customer experience
The store was extremely user friendly and when I had a slight concern with the shipping of the item the customer service team was helpful and served me in a timely manner.
1 comment
PCByte RepPCByte
Hi Benjamin,
Thanks for your feedback and review. We are glad that we were able to help you with your order and any issues you were encountering....
Read more Thanks.- Verified customer
Excellent item prices, shipping prices and shipping times.
Item shipped very quickly, item was very well priced compared to other sites, shipping prices are low, very respectful customer service.
Pcbyte constantly gave me updates via my email address in regard to my product. Highly recommended.
1 comment
PCByte RepPCByte
Hi Beau,
Thank you for your review, we are glad you are happy with our services. We hope you enjoy your new purchase from us.
Thanks.
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gicasateSouth East Queensland, QLD
- Verified customer
Highly recommended. I will buy from PCByte again.
Excellent service overall. PCByte offers very competitive prices and a huge range of products. They delivered items very quickly and kept me informed with constant follow-up emails. It is very rare to come across good and reliable online stores these days.
1 comment
PCByte RepPCByte
Hi,
Glad to hear that you are happy with purchasing from us, and that you were able to get your order promptly.
...
Excellent Customer Service and Communication
I just missed the recent $30 off sale on the Toshiba X300 3.5" 6TB SATA Internal Hard Drive, PC Byte or more specifically Angel from online support was kind enough to extend the offer to me, which of course I took up. I arranged payment promptly and PC Byte arranged shipping promptly and I received the item 3 working days later via Australia Post. Cannot thank Angel and PC Byte enough for their exemplary service, Thank you very much and happy to purchase from you in the future.
1 comment
PCByte RepPCByte
Hi,
Thanks for the feedback, we are glad that you were able to be helped by Angel. We will definitely pass on the good work to her.
...
SebPerth, WA
- Verified customer
Horrible communication
I first stumbled across this site because the price they sold the headphones I wanted (Sony wh-1000xm3) was cheaper than competitors. However, after 5 months of problems I wish I could go back in time and buy them from another retailer. The first set of headphones I received were fine to begin with, in fact they were very nice to use. However, over time a horrible static noise appeared from the left ear cup which began to completely ruin the experience. So I contacted them for a replacement which was a hassle but about 3 weeks later I had a new...
Read more set of headphones, or so I thought... The headphones that came were in an unsealed box and the packaging was a mess inside furthermore the headphones did not come with a charging cable. The headphones did not turn on so I assumed they just needed to be charged. So after spending $10 purchasing the cable (USBA to USBC) I found that the supposedly 'new' headphones didn't even turn on after charging for a couple of hours. PC Byte had replaced my broken product with another broken product. To make matters worse they haven't even responded to the email I sent at the end of December asking for my money back. I feel completely ripped off having spent $330 for nothing but months of hassle and faulty headphones. Would definitely take your money elsewhere, unless you like broken products and slow/no response.1 comment
PCByte RepPCByte
Hi Seb,
We are sorry to hear that you are having issues getting a refund for your faulty item....
Read more If you would like to leave your order number, I will get a team member to get back to your promptly and we will get a resolution for you. Thanks.Dr PepperPerth, WA
Nice and Easy
Product ordering and delivery easy and on time. When one part came early my enquiry about the second was promptly replied to and PC Byte continued to monitor until the second parcel arrived. Great Work PC Byte!
1 comment
PCByte RepPCByte
Hi,
Thanks for your review and feedback. It is great to hear that you were able to order and receive your order with no issues.
Thanks.
MattCentral West, NSW
- 2 reviews
Great Service - Great Product!
After having some older powerline adapters croak during some power surge issues, I picked up two TP-Link TL-WPA8631P AV1300 Gigabit Passthrough Powerline A/C Wi-Fi Kits. Easy to set up and super-fast, I have one setup in the front of the house and one in my separate garage home-office. Strong wifi signal and super-fast ethernet connection – ordered and delivered in 2 days. Many thanks!
1 comment
PCByte RepPCByte
Hi Matt,
Many thanks for your purchase with us.
...
Not Happy JanPerth, WA
- Verified customer
Pro 2 Scooter - super impressed great price speeding delivery and great communication
I purchased this scooter online and it arrived 4 business days later (I’m in Western Australia and company is based in NSW) during COVID lockdowns is even more impressive. Great communication updated me with tracking information after order. Would highly recommend this company.
1 comment
PCByte RepPCByte
Hi,
Thanks for the feedback, we are glad that you were able to receive your scooter on time, especially during these tough times.
...
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AtlasSydney, NSW
Friendly service. Good customer service. Reliable somewhat.
Ordered a monitor and got a vacuum. But issues was resolved with refund and also a free gift to make up for the troubles. I got another monitor from them anyway and had no issues. Just had to make a call and all was followed up. Their warehouse provider was probably the one that needs a kick.
1 comment
PCByte RepPCByte
Hi,
Thanks for your feedback. We appreciate your co-operation and patience, we are glad to hear that everything is all sorted now....
Read more We hope you can enjoy your correct item Thanks.Great Service and product
We ordered a webcam and microphone for one of our conference rooms, arrived fast and was exactly what we needed. Customer service was above and beyond.
1 comment
PCByte RepPCByte
Hi Charlotte,
Thanks for your feedback and review. We are glad you have received your order on time, and we hope you enjoy your new purchase.
Thanks.
Amazing amazing amazing! Their service is beyond 5 stars
I contacted them about missing a promo for a particular price and they offered to give me it for the promo which had ended. They went to lengths to ensure I secured the PC too.
1 comment
PCByte RepPCByte
Hi Arjun,
Thank you for your feedback and review. We are glad to hear that you are happy with our team and were able to get what you were after....
Read more We hope you will enjoy your new purchase from us. Thanks.Clarisa C.Sydney, NSW
Fantastic
The customer service at PCByte has been excellent with my last few orders. They have always been very quick to help me out if I ever had any issues or questions.
Highly Recommend ~
1 comment
PCByte RepPCByte
Hi Clarisa,
Thank you for your review. It is great to hear that you are very happy with our team and their help with your questions....
Read more Thanks.JoannePerth, WA
Best Price Fast delivery
Delivery of my Xiaomi V3 was very fast, set back was no tracking very happy with the robot vacuum performance.
1 comment
PCByte RepPCByte
Hi Joanne,
Thanks for the feedback and review.
...
Think things just took a turn for the worse...
RE: Vacuum cleaner/monitor mixup
After emailing and calling didn't work, the only place I got a response was from writing a review here, so I'm trying again. Anyway I got called regarding the order, but that call just made everything worse.
I deposited $500 so that they can ship out the monitor a day earlier (mind this is already more than 3 weeks late) as they say they wanted the vacuum back before they could ship the monitor, and they promised me it would be shipped straight away if I deposited $500. Anyway it didn't get shipped within 1 da...
Read morey like they promised on the phone, and even worse it didn't even get shipped 2 days after they got their vacuum back at their warehouse. 5 days later and I'm pretty sure they still haven't shipped the real item. Doesn't take a genius to figure out they're lying about their stock count. The only question is why lie about it when it can be so easily exposed? If it isn't a stock issue, then it's even worse... And then the biggest fuckup of all happened - they refunded my monitor order rather than the $500 deposit I put down for the expedited shipping, meaning they refunded the wrong order. I'm really tilted by this as it's a net ~$200 loss for me as I paid for the deposit on a non-company card and the invoice was for a non-deductible item. Meaning to fix this I'll have to get PCByte to refund the $500 deposit and charge me again for the monitor (if I get it by today, that is, otherwise I will have lost all hope in getting the monitor at all). This is, I called them today, waited 20 minutes in queue, only to get hung up on immediately when the queue finally reached my turn. I have everything documented so it'll be easy to file a chargeback via paypal for the items I never received, however I don't want it to come down to that. Please just answer my calls or emails or call me again. I'm not really interested in playing the blame game here. I just hope to get this resolved ASAP so I can progress with my work. If I get the response that they are out of stock and they never had the monitor in the first place, I'll just order from an Amazon warehouse instead.Find out how PCByte compares to other Electronics & Computing Shops
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Vivek K.Sydney, NSW
Worst Experience ever ...
Worst experience ever with online shopping, I did order product and paid $503.99 then received error while payment was successful next day I was unable to login into their website to check the order status as nothing came to my email. I had multiple call with them over couple of days then they send me receipt. Still after 1 week of order placement no tracking number as product not yet dispatched and I am still not able to login.
I will never recommend PCByte to anyone....
1 comment
PCByte RepPCByte
Hi Vivek,
We are sorry to hear that you are having issues with receiving your order.
...
ForkboyMid North Coast, NSW
Great product, delivered on time, but long waits to talk to anyone
I saw PC Byte were offering a good deal on a new Ryzen 7 5800x / RTX 3070 PC and read the reviews here and was dubious. I wanted to speak to someone there to make sure all the parts were in stock. I initially tried the Hornsby office and every call went unanswered. The Auburn office had a 45 minute wait time. As a last resort I tried the website chat and eventually got an answer several hours later.
Once I had someone, I was able to ask a number of questions and confirmed all the items in the build were in stock. I was told to expect 3-5 busi...
Read moreness days for the build and 2-4 days for delivery. The person I spoke to was quite responsive, so this swayed me to go with them, and I placed the order. On placing the order, I got the invoice immediately. Five days later, I received notification that my item was shipped, and was delivered by Australia Post a couple of days later. The build quality of the PC was great, neatly put together and components as described (the build specified "X or equivalent"). I am very happy with the product, and the price was excellent. However, I agree their level of correspondence leaves a lot to be desired. I can understand this would be frustrating if there are problems with the order, and you need to talk to someone. I suspect a lot of people's orders are delivered on time and for a great price. PC Byte need to pick up their game when it comes to customer contact and responding to queries.1 comment
PCByte RepPCByte
Hi,
Thanks for your purchase with us. We appreciate your feedback about us.
...
ECHGreater Melbourne (Metropolitan), VIC
Terrible merchant
I have exactly the same problem - ordered a Xiomi 34’ monitor but was delivered a vacuum cleaner without any delivery notification. I immediately called pcbyte and returned the vacuum cleaner. After 3 weeks, I am still waiting for my monitor. Have emailed them to enquire but no response so far. Very very bad. Don’t think I will buy from this shop again.
3 comments
PCByte RepPCByte
Hi,
We are terribly sorry you still have not received your monitor.
...
Thanks for following up but it will much appreciated if this happened earlier. I have just received the monitor this morning.
PCByte RepPCByte
Hi,
Sorry about the delays. We are glad that you have received your order.
...
Impressed
Very impressed with PC Byte - they were very quick to assist me with my order and consequently made my life a lot easier! Quick turn around and good prices!
simon4222South East Queensland, QLD
- 21 reviews
- 11 likes
- Verified customer
Exceptional Service, Fantastic Item. I am very happy. A terrific Computer store in Auburn Sydney.
I Purchased a Synology NAS DS 220+ on the 12/01/2021. from PC Byte in Sydney. I spoke with the owner Brendon. He was very helpful. Delivery was very fast considering I live on the Sunshine Coast in Queensland now. Also the prices are fantastic compared to others retailers.
I would highly recommend PC Byte. I am very happy with my New Synology DiskStation
1 comment
PCByte RepPCByte
Hi Simon,
Thanks for your feedback. We are glad you were able to be helped by our team member Brendon and he was able to provide you with all the information you were after.
...
Questions & Answers
Guy K.asked
Tobytasked
hi PC Byte, Why are you so hard to get hold of? I placed an order I wish to amend and all methods of contact have failed.
2 answers
I finally got through to the Auburn store after a 40 minute wait. Apparently they have a massive backlog of orders. One of my items had only arrived instore today, but it was in stock when I ordered it a week ago. I would suggest calling them and waiting on hold, as I have emailed and sent messages with no reply. It seems to me they are under-staffed in a big way. You will have to unfortunately keep the pressure on, as you will be luck if they return your call or email. I certainly won't be using them again - ever.
I just got through 1hr 40 minutes after only to be told that they cannot amend my online order and I have to email this request through. They cannot also delete my order as no manager available in the store. Possibly the worst customer service ever!
Tate Illingworthasked
I ordered a Tenda Nova MW3 should I be worried about not getting it?
If not how long do you think it will take I ordered it on 5th of October
1 answer
Hi Tate, did you get your order? Curious as I didn't check this site before ordering and not sure if my order is ever going to arrive... Regards, Fawad
Details
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PCByte RepPCByte
Hi Rikki,
Read moreWe are glad to hear that you were able to have your issue resolved with the item you had purchased from us. Thanks.Thanks for your review and feedback.
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