PCByte

This company runs crooked business avoid to buy – I have purchased Tplink router vr2100v from this company. When I purchased they didn’t except PayPal payment I had use my credit card. When I got the router didn’t last for 30 minutes no internet. I have tried to reset it but just didn’t work powering off and stop. In meantime I received email Pcbyte was joining with other companies and contact… Read more

phone number disconnected only way I got in touch via messenger. I did explain their stuff via messenger what happened and they told me that will send me prepaid post label. I posted it to them they called RMA. In meantime I have got in touch with Tplink and explained to them they done nothing just floating emails around and nothing. More than month later I have notified by PayPal money has been returned which I still waiting to see on my Bank statement. I’m suspicious that company received replacement and new router which now selling for $70.00 more. In beginning they didn’t want payment with PayPal but they use to refund it. Something is not right with Pcbyte and they business avoid to deal with this people there is no explanation what happened there is no email nothing. Good luck whoever deals with them.

Incompetent & Dishonest – Warning - avoid this company at all costs. They sent me a faulty DLink Mesh System - and I contacted them within 2 hours of receiving & unpacking to request refund. Instead of doing the right thing they jerked me around for a solid 6 weeks - first promising to refund me if DLink agreed a refund was warranted (which DLink did straight away), and… Read more

then they just started outright lying claiming they'd not heard back from DLink they were still awaiting other information like RMA Numbers. I eventually contacted DLink to ask what was going on & they confirmed PCByte were informed to refund me straight away, RMA had been provided weeks ago and they'd contacted PCByte several times (without response) to get information for the refund. Luckily, the staff at DLink offered to take care of the entire thing for me (out of embarrassment for my dishonest treatment from the retailer) and are providing full refund directly and reimbursing me for return postage without us having to wait for PCByte to stop being dishonest and sort it out. Anyhow, incompetence and poor service are one thing, but the amount of dishonesty from PCByte takes this to a whole different level. I've bought a lot of PC hardware from a lot of places in past 30 years & never seen anything like this. Reading through other reviews for PCByte it appears I'm definitely not the only one that's received faulty goods and been screwed about. These people are crooks & I'd suggest everyone avoids dealing with them.

Khor provides excellent customer service – My son's eBike has issues with it as it was not working. I contacted PCByte via Khor, who was very understanding and responsive and sorted out the matter with the least of fuss. Khor is an asset to PCByte. Show reply

Excellent customer service – Bought a graphics card with them. After a few days it stopped working and contacted customer service. They sent instructions for RMA and even paid for the return post. They sent it back to the supplier and after confirming its faulty, and since the same card is now out of stock, offered me a replacement of same price and when I declined was… Read more ·  1

offered an upgrade instead with no additional cost. Decided to settle with a refund for personal reasons and it was smooth sailing. Took 3 weeks for everything to be resolved which I think was fine considering the card has to travel multiple times.

Excellent service – I purchased a motherboard and CPU from here for the first time. Aside from it taking a while for the parts I ordered to arrive (which may have been a temporary issue), the service was great. I had an issue with the motherboard where the advertised ram wouldn’t work. I had a support ticket with the manufacturer and the resolution was to RMA the… Read more ·  1

board. When I informed PCByte, they confirmed and refunded the money without issue. I asked for whether I’d have the shipping for the board refunded (because I had to ship it to Sydney) and they helped negotiate a resolution with the manufacturer for me (I received a backpack in lieu of payment and I was happy with this because I needed a new bag).

I would rate it 0 if i could – First set of beats headphones arrive faulty, they did not charge or power on. Return for a replacement which has also arrived with the same fault. Significant amounts of time between return and replacement given it has to be assessed as faulty before replacing or refunding. First time around is annoying but doable, second time is a complete joke.… Read more

Consultant even had the audacity to state they are unable to open the headphones and test them without my consent- except they never asked me before sending, i would have given my consent to save the complete stuff around. It feels like this company buys bulk faulty units to cash in on insurance claims. Definitely dodgy. Avoid at all costs.

Warning: do not buy from this site! – They sent me a faulty product and it has been 2 months of back and forth and still no refund or replacement. They insisted I pay to send it to a repair center and wait for it to be fixed, which foolishly I did, thinking this would resolve things more quickly. However weeks later of my repeated follow up and being told to just keep waiting. … Read more

Literally having to now threaten legal action as they have no interest in decent customer service or in meeting their legal obligations as a business. Super disappointed and wished I had a review like this to warn me before purchasing.

Terrible support – Poor communication and unwilling to help resolve an issue with some XM5 headphones. You call to talk to them and they wont disclose the names of customer support or who the managers are. Off to NCAT! Show details

Great service quality – Had a difficulty with a delivery service not being able to use intercome correctly and consequent delays of delivery up to two weeks. PC Byte actually provided great customer support and acted as a liason between me and a delivery company. They were very supportive and got the delivery company to use the intercom correctly. Show details ·  1

After awaiting almost 5 months we were finally able to get to a reasonable conclusion – This is in reference to my earlier review: https://www.productreview.com.au/reviews/4d166e0e-fae7-5413-a326-66bf0f8f2db1 This RMA is in regards to x2 Graphics Cards that ended up being faulty - no longer powering on. After an extremely long back and forth emails with PCByte I was able to finally get a Refund on the Majorly Faulty Product (x1… Read more ·  1

Graphics Card). Even though my issue has been resolved it is still somewhat disappointing to encounter an extremely long waiting time to process an RMA, let alone the Refund as according to them they are awaiting for the Manufacturer/Supplier to provide the decision when the ACL clearly states that the Consumer has the right to demand a Repair or a Refund for a Product failing to function altogether.

Before I was able to get a hold of the Refund, the manufacturer was actually able to provide Replacement Units (x2 Graphics Cards). However one of the Graphics Card was faulty upon receiving it and by then I was already waiting for 3 months without a fully working solution. I have told PCByte how I am already losing trust in this Brand (PNY) and do not foresee the other Replacement Unit to last its' expected lifespan.

As of now the other Graphics Card is working and I hope it has been repaired to fully function as intended as I would not be surprised if this were to fail out on me within the next few years.

Trouble sorted and Upgraded – Well done, PC Byte, who performed with surprising efficiency. It is a great repair and an excellent warranty service. I am very happy that some upgrades were available to purchase at this same time. Thank you. Show details ·  1

why use such terrible couriers – very fast picking items and pickup by couriers. pcbytes website states 4 day delivery in Queensland. Here I am 8 days later getting notified that my $1800 worth of PC components have been offboarded back to the couriers facility because according to them they don't have any local couriers to deliver it and are trying to outsource the… Read more

delivery.When asked why they accepted the delivery I was answered with "sorry , were looking in to that".....I've got no idea how much longer it'll take to get to me .Upon searching the courier that pcbyte uses I see they have a rating of 1.5 stars out of 5....wth pcbyte

Great customer service – I had a parcel that showed as delivered in the tracking but we hadn't received it. This was efficiently taken care of by pcbyte and I got my parcel in 2 days. Show details ·  1

NVME SSD drive received faulty 3 weeks ago. Not a single reply to my emails – AVOID LIKE THE PEST! Same story as the majority of other reviewers. 1) Item faulty from the get-go 2)Impossible to get passed the junior answering the phone. 3)Sent half a dozen emails with pictures, benchmarks, serial number 4) I Called eight times, and eight different Juniors answered me; they were all reading from the same script Judging by… Read more

the staggering amount of bad reviews, this company loves taking their customers for long winding rides. Consumer rights association should be ripping their license just by looking at this page. I will have to take half a day off work to travel across the city to go and get my refund in person; even so, I am not holding my breath. Meanwhile, I had to fork out extra money to buy the much-needed HD again, only this time from a reputable company. What they say" Pay peanuts, get monkeys.\". or "If is too good to be true, usually isn't"

When the motherboard is faulty from the start – I bought a gigabyte waterforce xtreme from this company. Faulty from start, sent off to get repaired, replaced or refunded, as the return states. They say 3 weeks for turn around. Dramas have been since February 2023 now march 2023 and still none of above. X 1 phone number to call person with ability to connect you to supervisor or manager, no… Read more

help at all on the other end of the phone.

I've learnt my lesson here, never buy anything from this company again.

If I could give 0 stars I would. Sadly 1 is the lowest. I think 1 star is still to high of a rating.

Ridiculous- been 2 weeks and nothing sent – It’s simple, if you need to order anything and expect it soonish, don’t order from this company. They are telling me the mouse pad is not in stock , even though it’s still showing in stock , so all the other items have not be sent. Really!!! Stay away and go buy locally, I will be ringing them tomorrow for a refund. Show details

Money taken, nothing is sent – The item was listed as "in stock" so I paced an order. It has been over 2 weeks, and nothing is shipped. I check the item page every couple of days, and it always shows the item is in stock. That's way too slow to dispatch something that is "in stock". It's misleading and waste of my time. Customer service just gave me some stock answer that I… Read more

feel I've been fooled. I don't know how much longer I still have to wait and will request a cancellation. Hopefully I can get my money back. This is my first order and will be my last. Unethical and deceptive business conduct.

Horrendous Returns Experience - Don't Buy – PC Byte Invoice 2023-7578 – item ordered 07/03/23 – item not received 23/03/23. Have spent days and hours on phones and emails just lies from PC Byte. Couriers Please dropped parcel 577km to a pop shop from the delivery location and subsequently item has been lost. PC Byte are not prepared to refund and still investigating the matter with the… Read more

courier company Couriers Please. Simple its more than 14 days item not received by Customer – please refund and sort the issue with your courier company!! Cant talk to Alwin however she doesn’t get on emails with vague responses blaming me for Couriers Fault. 28/03 - PC Byte acknowleded their mistake and advised will refund, however, reluctant to refund immediately and advised 5-10 business days (another gimmick and time buying while they sort out with Couriers Please)

Awesome store and service! – Awesome computer supplier. Competitive pricing and excellent service. I had a warranty issue with MSI who accepted the return and gave me the RAC number. PCByte then followed up and sorted everything out in record time. Had a replacement sent to me promptly. Thank you to Rep Khor for the amazing communication and keeping me up to date with the process! Show reply

Sales service and prices ok.... Aftersales service somewhat lacking – 7 weeks ago, after a bit of faffing around, I sent my faulty GPU back to PCByte. After prompting (don't expect updates, they don't happen...), PCByte acknowledged receipt of that GPU. 2 weeks ago, after 5 weeks of cajoling/asking/begging for updates, I discovered PCByte had forwarded the item to another facility (for testing??). During that… Read more

transfer, apparently, the GPU has disappeared.

The customer support team is based offshore, has no effective teeth and seems, to me, to be there to act as a roadblock to finding any resolution to customer problems.

7 weeks and counting....

UPDATE: Sept 23:

This update results from questions regarding the eventual outcome of my claim:

In May 2023, PCByte eventually came through with a replacement - but in my opinion, the process/outcome was far from what it should have been.

PCByte reached out some days later and requested I update my review. The update is below - and I guess the take-away is: be careful what you wish for....

Before you start your RMA process with PCByte, get pictures of the unit situated in the computer. Take lots of clear images of every inch of that Graphics Card: Front, sides, back, top and bottom, and all the edges. Also, all the connectors and leads. Also, grab video evidence of the unit failing and images of any dialogue pop-ups (if any). Why: Because PCByte claimed to have lost my card - after confirming it had arrived at their facility. I had to email and call several times before they eventually "found" the card. Some days later, they reported they had inspected the card and found damage which they claimed was "customer induced" and that they were deeming the warranty voided. I demanded to see images of the "damage" and received a close-up image of a couple of digs in the side of the PCB. I referred them to the images I had previously captured (and sent to them, during the long, long RMA process...) and I heard no more about the "damage"

I have two theories regarding the damage: 1) They believed the damage was genuine and, therefore, breathed a sigh of relief and dismissed the claim (even though the card had - in their words - been sitting under a "unsorted stock stack" for weeks in the warehouse; 2) The damage was intentional, and designed to minimise their liability (I have no proof of this, and I am not accusing PCByte of intentionally trying to mislead...)

Several times during the wait for a resolution, PCByte offered to settle with a 2nd hand, and inferior, 6900xt. I never figured out why: After all, they hadn't yet agreed my card was replaceable under warranty, so it did seem odd that they offered to settle. I can guess why but, again, I'm not going to make accusations.

When, finally, they agreed the warranty claim, they told me there were no replacements available (despite still advertising the exact same card for sale on their website...). they AGAIN offered me the inferior 2nd-hand product from a different manufacturer. I refused the offer and requested PCByte refund the original cost of the card. This was almost double the replacement value at the time, and I'm pretty sure this is why they offered a New-in-the Box upgrade to a 6950xt. I accepted the offer, as I really wasn't out to punish them and wanted a card back inside my computer.

Personally, I have found this all very a disappointing, but inevitable, outcome: Disappointing because we all expect (or hope...) companies will behave honourably when confronted with issues with products they sell for a profit. Inevitable because PCByte are located a long way from me and were able to make it an exceedingly difficult and frustrating to deal with them via email and 3rd party "Roadblock" customer support team members, who sent me many many "warm regards" but very little else.

I have no intention of purchasing anything from this company again. I simply cannot risk another product issue and another encounter with the "Customer Care Team"

Disappointing aftermarket support – I purchased a $600 vacuum. It failed at 14 months. Australian consumer standards set that items much be of a merchantable quality and last a duration expected of an item for its particular quality. The manufacturer warranty ran out at 12 months. I think it is reasonable to expect a device at this price point to last more than 12 months. The… Read more

company were extremely unhelpful in following this up, referring me to a repairer so I shipped my machine off at my cost and I then received a bill if I wished to proceed with repair. A breach in Australian consumer law and very disappointing after sales with zero accountability from PCByte.

Atrocious warranty claim process – Our business bought a computer from pcbyte and it failed after 6 months. It would just turn itself off randomly. Most likely a power supply issue. Not their fault, but still they are responsible under their warranty. After over a week of back and forth, 1st level support kept on insisting that they would not send me a RMA until I sent them several… Read more

pictures of the issue. So i sent them a picture of the turned off pc. And the pc restarting. Like how will that help them? They then recommended I reinstalled windows, which I had already done. I told support I wanted to speak to their supervisor. Only then was I sent the RMA. I posted back the computer a week ago and received a courier sms they had delivered the pc. They have had the computer 3 days now and not a word from them. So i rang support, Guess what, overseas American accent and barking dogs in the background. Likely a persons home in the Philippines. He refused to say where he as located. They tried to say they only received the pc yesterday. Which means it sat in a third parties receiving dock for a day and half before the repair technicians picked it up. A further wait while they tried to talk to the repair technicians. "They are still assessing it" Do not buy from this company if you have a need for a quick turnaround for business. Pay the extra 30% and get next business day on site support from a major brand

Pray so you don’t need to ask for a refund – I’ve been trying to get a refund from a faulty monitor for over 4 months. Endless emails and follow-ups, the money was sent to a cancelled credit card and PCByte won’t fix it. I would also Like to add that before the refund that was sent to the wrong account, I got stuck for over 2 months just waiting for them to agree to send my money back.

Good luck trying to return item – Somehow my wife clicked on a vacuum and the order went to a battery for that item. $208 was paid, exactly the same price which previously paid for another vacuum. So the assumption was she was "re-ordering another item". Item arrives, to my surprise only a small package, not the large box a vacuum should be. Opened the bubble wrapped Australia… Read more

Post bag to find only a battery. After numerous attempts in resolving this, I am told they will credit but with reduced restocking fee as item was opened. Off course it was opened, to see what it was! Why would I pay $208 for a battery when complete vacuum with a battery was $232?