PCMarket.com.au

Super friendly and awsome customer service – Was a bit weary ordering due to the negative reviews, and the fact I didnt receive an order confirmation after paying. I called the store to double check on the order and had one of the best customer service experiences, issue was sorted almost immediately and customer service helped me with some other questions I had about the stock of some items. Super friendly and awsome!

NO customer service. Scam 'in stock' system. DO NOT ORDER FROM THEM – Most useless customer service of ANY place I have ever ordered from. Ordered items and paid.... item description says 1-2 day shipping. My order still says 'PICK'... their way of saying 'processing'. NO tracking info. NO live chat, no contact via chat / email etc. Took over a week for them to say it was on 'backorder'...which is illegal in Australia. IF its 'in stock' it has to be IN STOCK...if its NOT in stock it has to state it. Show details

XLNT Service – Ordered 2 electric bikes at an incredable price. Delivery was quick and bikes where in XLNT condition on delivery. Could not be more happy with PCMarket Show details

Great Buying Experience – First-time customer seeking a hard to find product. Excellent price compared to other on line shops & super fast delivery - I am very pleased to return with confidence. Show details

IGNORE THE NEGATIVE COMMENTS – I almost didn't buy from this store when I read the below comments. I used the chat function on the PC market website to express my concerns and I was told that due to how many stores with similar names there are, it's best if I check Google reviews for a real review - much more positive than here... So.. I bought a necromunda box for almost $400… Read more

and it arrived a few days later. I have no problem recommending this store and suggest you contact the company if you are worried!

Stockless items – Be aware of one being or order or back order. I waited almost a year only to be told it’s “not going to come” There’s plenty of other more reliable hobby stores Show details

Ridiculous wait times – I placed an order exactly 4 weeks ago today and none of the items have even been shipped yet. I have had no communication or explanation as to what the delay is and no idea how long it will take to receive my order. I wish I had read these reviews before using pcmarketplace as it seems from reading them this is common place. My advice would… Read more

be to avoid this site like the plague. Completely ludicrous wait times. Would not use again even if they were significantly cheaper. What use is that if it takes months to receive your order

Their cheap but have terrible customer service and shipping can take forever – Customer support took several days to get back to me and then ignored me for almost a week. Made my order 17 days ago and it still hasn't shipped. Show details

HEADACHES NOT WORTH THE MINOR SAVINGS – Order was showing in stock, after i completed my purchase and waited 2 weeks with no action, I emailed PC market. I was informed it was pre-order and will not be stocked for some time. Other reviews appear to have had a similar issues.

Rubbish "fast" dispatch Australia wide – Ordered a box set 1 week ago, still waiting with no updates to my cart and indicating still picking. Contacted them 3 times now with each reply saying it is at the warehouse and will be shipped the next day. still waiting. This isnt the first time i have encountered this problem from them, first was the exact same issue, however i put it down to COVID times. but that isnt true anymore. Very disappointing Show details

Terrible customer service, borderline scammers, do not use – Ordered an item in November 2021. After 4 months of waiting and me chasing them for updates, they finally admitted they didn't have the item available. I requested a refund in February 2022. Another 3 months of continuous emails where they kept promising the refund would be processed same day to no avail. Here we are, 7 months later, I still do… Read more

not have my refund or product. Be very careful, they will ignore your emails and hope you give up or forget so they keep your $$.

Poor communication and 3 month wait for delivery – Ordered cool air fan I have waited 3 months for delivery...... Finally received it was offered no refund nor compensation for lengthy post delivery time.` Show details

Took money no stock available and refuses to refund credit card charge – Placed order 21 December and website stated available to click collect them told in another warehouse and I can’t collect. Now refuses to refund credit card charge for talisman 4 Show details

Never been delivered – This stupid Steve ye I bought from the company a scooter over $1200 on 11 November this is order no 35603. Till today 29/December I did not recurve it. I emailed and called this idiot many times I asked him for refund her never replied he idiot keep giving excuses. I don’t know what to do to recover my money. It looks he is a scam Show details

False con-artists – I bought a predator tank of the warhammer 40k game, and then when I finally found it (websites all right),I bought it and after months of waiting (3-4) and then soon enough we had to cancel. Never got customer support.

Avoid!!! Avoid!!! Avoid!!! – Purchased a 3-D printer on sale. Did not receive the item after 2 months at which point i decided to cancel order and hopefully we get a refund. - The online chat service they provide does not respond. - All email communication to their "contact us" addresses receives no response or when it does they do not state facts or tell you that they will… Read more

'contact you tomorrow' but zero follow ups the next day. - Phone calls to their "contact us" numbers does not get answered or when it does you are waiting for a really long time. - Company claim to use delivery services like 'Fastway' or 'Aramex' and tell you that they have shipped the item but when you contact these delivery services they tell you that they have not received anything.

In my 2 months of waiting i had to phone more than 20 times - got through about 5 times and emailed about 15 times and tried to chat with online support about 12 times . This website is the typical example of the horror story that you read about online and i wish i knew this going in. No amount of discount should prompt a purchase because the concept of sale fails this company.

save yourself the trouble and stay away.

Hassle free shopping!! – I placed an Meavon massage gun from them on 18/05/2021. They charged $11.20 for shipping it to Melbourne. I got my product on 20th May.  Show details

Stubbornly defying the consumer law – Purchased a Xiaomi smart watch from the company in December 2020. Watch did work up until start of May 2021. And then I could not connect it to my smartwatch again. Sent the faulty item back, under warranty, and asked for a refund which I'm entitled to under the Consumer Law - the item had a major problem and could not fulfill its function. All requests have been refused. They want me to get a replacement watch which I decline. Show details

Bought XIAOMI webcam and fastest delivery ever, great communication and tracking updates – I paid on Monday night and on Wednesday morning I got it. I received constant updates for delivery directly on the phone and email. Probably too much but definitely great service :) product purchased: xiaomi mi imilab webcam 1080p From NSW to VIC in basically one day with Courier, please. Good price for the webcam and nothing went wrong. I will buy again. Show details

Great communication, great prices – Bought some warhammer off of them due to the very low prices. They were communicative the whole time with regards to stock (Covid, and all - Interesting times) and delivered on all accounts. Their support responses are actual responses. It's great. They use shippit, too. Postage from Sydney to Canberra was < 24 hours. Show details

Great Prices - no complaint with service here – Always got adverts for this place on FB and there prices seemed too good to be true. Finally took the plung and ordered a Warhammer Soul war box set which was significantly lower then retail price (over $60 saving with shipping). Spoke to the shop on the phone to double check they were real shop etc staff were friendly and helpful and advised… Read more

should be about 2 week for there re-stock. It shipped in just over 2 weeks tracking provided and arrived at my place by a week even with COVID19 shipping delays.

Ordered twice and it was good – Ordered five Warhammer models and they were discounted and they arrived all well and came within a decent amount of time. Website looks a bit dated but they are fine. Show details

Never received product – I ordered a few items during the lockdown in late April. In Mid May they told me it was going to be shipped the following week. Now at the end of June and still have not received ANYTHING, even after contacting them and be assured it was going to come. I'm cancelling my order and getting a refund - hopefully I actually receive one. Show details

Unhelpful, unsupportive, money grabbing – As of the time of this review, PCMarket are currently offering a presale discount on a product they're currently out of. The problem with this is that i made an order for this product almost two full months ago, and as of today they have been unable to provide me with one. If you thought i was provided updates and support through this, you'd be… Read more

wrong. Hidden in the tiniest tab of several clicks, any support information was essentially hidden from me. As well as this, the date given for those waiting for product has been pushed back over half a dozen times, complete lack of care or support. I will never be making an order here again, and if you want to save yourself the mental trauma you won't either.

Amazing – I ordered GW items thought PCMarket during the lock down, which they provided a high discount on models I was buying. It did take some time for the items to come but, they stayed in contact with me and kept me up to date with what was happening. I feel that this company really worked well with me and was always there to help out. I would definitely shop here again. Show details

Fantastic service – I order a Games Workshop item through PCMarket during the Covid lock down. GW was closed during this period, the informed me that they would have to wait to get restocked before they could ship my item. I regularly contacted them for an update and they answered every question and kept me updated on its delivery. Once it was shipped it arrived in 2 days. Excellent service and will probably order through them again!  Show details

Items dishonestly sold – Purchased two big orders online and was told at the time of ordering everything was in stock.. That was over a month ago... after getting in contact with them im told they were waiting for stock the whole time. Im currently waiting for a refund that was apparnelty passed onto the sales team to handle. That was 5/5/20 and im still waiting for a… Read more

response.

Listen to the other reviews here, I'm pretty certain this is just a scam company... if they dont get back to me this week im just going to call my bank to get my money back.

Charges for courier, but instead delays and posts – While researching the product I wanted to purchase, there were a number of companies that had the same product. Most of the companies listed the time for delivery to be 3 to 5 business days, but I needed this item more urgently. So I found PC Market who advertised a delivery estimate of 1 to 2 business days using a courier service. I knew the… Read more

delivery fee would be extra, but I needed the item quickly.

So after 2 business days, the item still had not left their warehouse/shop. I emailed them to enquire about this, but received no response. Instead, 1 business day later I received an automatically generated email saying my item had been dispatched. Now 2 business days later since dispatch, I have found that instead of sending the item using a courier as per my order, which is clearly shown on my invoice, that the order has instead been sent by Australia Post and won't be here for another 2 business days.

When the only thing that differentiates an item being sold from the competition is a 1 to 2 day delivery time using courier option, and the item is then delayed and posted instead of couriered, I feel that is wrong. Add to this the lack of communication. No doubt I will receive a response after this review is posted, but it is too late now isn't it.

DISHONEST COMPANY WHO DO HAVE A POINT OF CONTACT – I purchased a XiaoMi Scooter on 20th December 2019 (for my partners Christmas present) which costed me $900 AUD. The website ensured 1 business day delivery so I assumed I would receive it by Christmas. Boxing day came and still nothing. I emailed the store for support with no reply to that email until today. Then checked their website and it… Read more

stated that they were on leave from Dec 22nd - 6th Jan 2020. Hence, I had no choice but to wait until 6th Jan before calling them again. When I finally got in touch with them, they apologized for missing the order before Xmas, and ensured that it would be leaving their warehouse either that night or the following day (7th Jan). As presumed, nothing came on Wednesday (despite receiving confirmation from the Courier company ((Big Post - 03 9544 5525)). I contacted the courier company who stated that they were unable to pick up the product from the warehouse as the contact number number provided by the sender was inaccurate and the deliveryman was waiting outside the warehouse unable to collect my product. I then attempted to contact PC Market, who of course told me that there was some confusion as the product status showed ''Delivered'' on their end. I was furious and stated that I wanted to cancel the order since it hasn't even left the warehouse. He assured me he would check and call me back (Wednesday 8th Jan). I waited all day and still no call. I then attempted to call them back, over 100 times with 3 different mobiles, yet still no answer. I have now waited 3 weeks for my order which has been fully paid. The company have no care about their customers and clearly leave fake reviews to level out the average score. Please kindly contact me back today before I hit Fair Trading. Thanks Joey