PD Insurance was previously trading as Progressive Car Insurance
Used to be with them, thought I’d perhaps give them another go
I used to be with this company when they were called Progressive Direct. Had 2 cars insured with them. Had one claim on each car. Claim on first car was at fault (I reversed into a trailer). Was pretty easy to deal with - no problems! Second claim was the wife’s car. She was involved in a 3 car accident, not at fault. The car was deemed a write off. Progressive were nit-picking over a small dent in the rear bumper, stating that as it’s pre-existing, it will affect the payout as it’s undeclared damage. The dent would have been no more than 1 cm ...big, no paint damage. Don’t even know how it would have occurred. This delayed the settlement. Made a complaint and stated I will lodge official complaint with ombudsman. Claim was miraculously settled the next day in full. Shocking people to deal with. When offered a renewed, out policy had doubled. Rang up and asked, apparently we were too high risk. Ended up switching to AAMI - they’ve been absolutely great. In the last 4 years had to make 2 not at fault claims - quick and easy, no problems. Our renewals are also best prices - they don’t jack them up. Just saw an ad for the now PD insurance, decided to get a quote just to see. Can’t even offer me a quote because of previous claims. (1 only at fault, now over 5 years ago....). All other insurance companies are happy to offer insurance, but this mob haven’t changed and are an absolute joke. Also, as an extra kick, their “agreed market value” is way less than what most of the others will offer. My advice, go with someone else - and take note of the many negative reviews on here.
Horrible horrible horrible! This company takes your money and the minute you make a claim they spend more time investigating reasons to not cover you than worrying about your safety and helping get your car in the shop. Not at fault claim over a month ago and they have been the most terrifying to deal with. HORRIFIC customer service, especially claims they are so horrible and unprofessional and very difficult to deal with. I’ll be contacting the ombudsman and then I cannot wait to leave this so called insurance company.
Lacks customer service and support
Was sideswiped by a truck and so the accident wasn't my fault. Called PD to help push the process along with the third party insurer (other person had put forward a claim) and to be honest - the woman who answered couldn't have been less interested or nonchalent in the situation. Responded later than the stated 48hrs return time and just overall unhelpful. I've ended up just directly dealing with the 3rd party because PD just don't seem to think it's worth their time.
Anyway, I switched to PD on price so the faults really on me. If you're looking for customer support or help, this is not the insurance company for you.
not happy JAN
Ok so it is only early days in a claim but they have been really difficult. They are happy to take your money year after year but we made a claim a couple od days ago and they have come back asking me to provide a licence check that I have to pay for myself, and then proceed to tell me I have had previous claims that were not noted at time of taking out the policy. So it seems they already have all of your information anyway so the questions you answer at time of insurance are a trap or not - tell me. Oh and no way have I made 9 claims in the l...ast 5 years - I am 55 so perhaps over my entire life. They also want details on the claims, I don't have any nor do I know where to get them. As soon as this is over I will be dumping them, make me fell like a criminal. My advice is go suncorp, we had 2 vehicles caught in a hailstorm Suncorp have been a breeze to deal with PD really annoying me, I get the feeling they are not going to accept the claim.
Terrible! They will charge you more if you rent your home
Was quoted $928 for comprehensive annually, I compared on iSelect came back with $716, when asked why the discrepancy, I was told it's because you are renting! If you are renting do not use this company, this is highly discriminatory for no reason. There is no additional risk to them if the car owner is renting or a home owner. Disgusting reprehensible behaviour!
The worst insurance company.
Took 2 months to completely settle a claim that I wasn't at fault for. Had to follow up multiple timed and got lied to everytime. Rubbish customer service were rude, and had no transparency in their process. They deleted all my honest reviews and comments on Facebook and ended up disabling reviews because of all the negative reviews.
Honestly would give them a minus star review if I could.
Let me keep it simple, do not deal with this insurance company. They will make you pay when it comes to making a claim.
I have been with PD for several years. When it came to making a claim, they tried every excuse under the sun of why they can't fix all that was damaged in an accident.
Checked insurance quotes on behalf of my wife on Compare the market for Volkswagon Golf we are about to purchase, PD Insurance quote came up for $462.07 but when it directed me to their site I filled in the details & the quote came to $898.46.
We are rating 1 drivers with no claims, no lost points on our licences, no age constraints & current comprehensive insurance.
I can only suspect that this is a scam or a lure to get you on their site & possibly buy a policy, but why would you as it turned out they had the most expensive policy.
Couldn't even get a quote
I tried to obtain an online quote. New X5 BMW and their system would not let me put in a value within their suggested range. I gave up. Hopeless system which says a lot for the Company
- Comprehensive Car Insurance
- Verified customer
My experience dealing with PD has been excellent.
PD's premiums have always been much lower than the competition, and I always compare at renewal time. But the real test of an insurance company is their performance when you need to make a claim. A few weeks ago I was tail-ended by an uninsured driver while waiting in traffic. The impact wrote off my car. I phoned PD from the crash scene and they organised a tow-truck immediately. My car was assessed, the claim paid out, and I was in a new car within two weeks. The consultants at PD were always polite and kept me informed at every stage. My experience with PD over the years has been excellent.
Worst insurance agent ever
Do not purchase insurance with them and hope to God the other party is not insured with them. Extremely difficulty to deal with. Whilst they sound pleasant enough when you talk to them over the phone, all they do is pass you around and delay without giving any solid answers.
Had a car accident and had to spend a week over the phone with them trying to get all the Hire car details sorted. Then when the car was deemed a repairable write off they value your car at less than half the actual market value and give you some rubbish about needing to ...organise your own salvage. They give you little to no options in negotiating the value/speaking to the assessor, as other insurers typically do and threaten that you will be liable for any cost accrued in delaying settlement, storage etc. They also refuse to let you speak to their complaints department and insist you must wait for them to call you, sometime within 3 weeks!
If you like your car..... insure it with someone else!
I lodged a claim after hitting a kangaroo, after over a month waiting for PD Insurance to approve the assessment from the smash repairers, and after lots of calls following up from me, they denied the claim based on a previous claim I didn't tell them about...…. a no excess payable windscreen repair (I didn't even know this counted as a claim on my history) from my previous insurer. End of the day if you want to have your car covered go with someone else...… this looks to be over a $20 000 mistake on my behalf.
Slow response, didn’t want to offer any help being a not at fault claim they were always passing the buck to the someone else, another department or the other insurer
Did not honour the quote to fix damage on my car
My car was in an accident due to no fault on my side. My car was damaged whilst being parked, Police were involved in the incident. Reported to progressive insurance, all repairs authoritied by them. I then proceed to drop my car off to repair and the panel beater informs me progressive insurance is refusing to pay for one part of damage as they felt it wasn’t part of the accident.
Progressive Insurance you had no direct conversation with me about this issue, you authorised and approved all damage to be fixed. You then dishonour and go back on your word. Totally disgusted by this insurances behaviour.
Will not be renewewing my policy with this this insurance organisation who I feel just lie and go back on their word.
Crappy insurance company, stay away. They are cheap for a reason.
The most rubbish insurance company I have ever seen. They Wrongly Reported my car as statutory written off instead of lodging hail damage report which caused my car to be deregistered.
No one even told me for 1 week !
When I got the letter from RMS (RTA) NSW and called them, understood their assessor have lodged the wrong form, When called their assessor and insurance itself, they lodged the reversal report with 5-7 days waiting for RTA to process. after 3 days, I called RTA and they said the application for reversal lodged by Progressive d...
Will not provide comprehensive insurance
Spent 10min filling in their quote asking all sorts of personal details on a new car comprehensive policy, then at very end said would not provide insurance because like thousands of other Sydney people who had car damaged in hail recently. Should have stopped collecting personal details after asking about hail damage at start of questionnaire.
Biggest scam company ever!! Car got a flat tyre 30 minutes from home and we already had our spare on so we had to leave it while we brought a new one. When we went back three tyres had been stolen, number plate stolen and the windows smashed in. When we called progressive about insurance they told us “it’s not their problem as we didn’t secure the car” ARE YOU JOKING!!! We had a flat tyre and while trying to get another one the car was vandalised and smashed up. How could we have made it more secure? Drove the half hour home on a flat tyre? Sle...pt in the car for two nights? This company is just the biggest scammers. Do not care about customers at all. They don’t want to help, just your money. I’m disgusted in the treatment and lack of help. Don’t ever insure anything with this “company”! They will never help you!!! I didn’t even want to give them one star. They deserve nothing exactly like they’ve done to us!
- Verified customer
My faith was restored!
I previously wrote a scathing review about my experience with progressive when i had to make a claim after being run off the road by a truck. Since then i had to make another claim after my wife ran up the back of a car in school drop off. Progressive were really good, hassle free claim process, the repairer they used was fantastic, job quoted, approved and repairs done all in 3 weeks. Such a turn around from my initial experience and first claim. Will definitely stay with this insurer now.
worst insurance company
WORST INSURANCE EVER, Its affordable, i give it that. But once you have a claim, and is not your fault! This company is useless, 3 months since my accident happen. My car is still not fixed and claim still processing. Every time i call them, all they say is sorry we cant do anything about it. Sorry, theres not much we can do. WORST INSURANCE EVER, do not use this insurance company unless you 100% guarantee you not going to have an accident. Lol
- ‹ Prev
- Next ›
Questions & Answers
I have just paid for car insurance with your company and wanted to ask a question. I don't use twitter and I am concerned your company is a scam as I cannot speak to any one and if I ever have an insurance question how can I speak to anyone. If I don't get a reply quickly I will ring my visacard provider and cancel the transaction
what is my policy number, where can I find this?
Is there a provision on the policy to put in insurance for windscreen?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.