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How to compare car insurance to find the best policy for you

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Reviews

  • Value for Money
    1.9 (33)
  • Transparency
    1.9 (28)
  • Customer Service
    1.8 (35)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (3)
    • 2-4 weeks (4)
    • 1-2 months (12)
    • 3+ months (3)
  • Claim ApprovedYes (9) · No (11)
Previous
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Great value and great products

published

Great premium and love being able to make my own changes on the web portal. Also, happy with the excess buster product meaning I don't pay an excess in the event of a claim.

Value for Money
Transparency
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1 comment
PD Insurance
PD InsurancePD Insurance

Thanks for the great review, we think our excess buster product is pretty good too, hopefully you will never need it though.

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Kinnari P.

Kinnari P.Greater Melbourne (Inner), VIC

no help

published

accident involved other party fault, and i gave driver detail and car rego of the other car, but PD said they can not help as i don't have other party's insurance company detail.
also they say 24/7 help but i could not lodge claim on weekend, and they said call back in 24 hours after online lodgement, no call back instead long time hold to make a call.

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Customer Service
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1 comment
PD Insurance
PD InsurancePD Insurance
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R. Pak

R. PakGreater Melbourne (Inner), VIC

Nasty PD insurance - should not be trusted

published

I need help or advice from anyone who have experienced a similar issue as mine.

I switched to PD insurance just this year. They denied my claim without even looking at or reviewing the required documents I was writing up about my stolen car - which stated all relevant details and information that an insurance company should consider.

They use completely unlogical and difficult processing systems which disregard all their client's problems.

This is honestly the worst insurance company I have signed up with and I urge people to not sign up with this company because they leave you feeling infuriated and confused.
Does anyone have any advice or solutions in regard to my issue?

Value for Money
Transparency
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1 comment
PD Insurance
PD InsurancePD Insurance
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Unable to access policy online, Unable to get someone on the phone

published

Unable to access policy details online to ensure my information was up to date. Been trying for a week.
Unable to get someone on the phone to get any help, risk losing insurance due to this.
Was happy with the policy that why I was renewing my policy

Customer Service
Incentivised ReviewNo
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1 comment
PD Insurance
PD InsurancePD Insurance
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My Info C.

My Info C.Greater Melbourne (Outer), VIC

Stay away from this insurance company

published

We are with this company for the last 10 years and now we needed to make a claim and they treated me like a criminal for logging the claims. They demanded my 5 years driving history as well my partner 5 years driving history. I was the one involved in the accident. It has been a month since the accident and they are still accessing the claims.

It is better to pay a bit extra and go for a different company that treats you like a customer, not a criminal.
We are going to cancel our policy soon and go for a better one.

Value for Money
Transparency
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4 comments
PD Insurance
PD InsurancePD Insurance
My Info C.
My Info C.

Cheaper than others, what a joke. I have already found a reputable company with cheaper prices than yours.
illegitimate claims, [Potentially Defamatory Claims Removed]? Shame on you.

PD Insurance
PD InsurancePD Insurance

Thanks and all the best.

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Matthew Bognar

Matthew BognarSydney, NSW

  • 3 reviews
  • 2 likes

Premium double for no reason

published

I've had my car insured for 7 years with PD and have always found them to be great. I was set up for auto renewal and my annual policy this year was billed at $4,060 up from $1,960 last year. I phoned and they re-quoted over the phone at $3,300 and couldn't tell me why it went up so much. I cancelled on the spot and was able to set up a policy with another provider for $1300. I always through PD was good value but this renewal was a total joke!

Value for Money
Transparency
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1 comment
PD Insurance
PD InsurancePD Insurance
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Really

ReallySouth Australia

  • 2 reviews
  • 6 likes

Claim experience

published
Value for Money
Transparency
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1 comment
PD Insurance
PD Insurance PD Insurance

Thank you for the feedback, were so glad the process was simple and straightforward!

Kind Regards
PD Insurance

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Ser

Ser

  • 2 reviews
  • 1 like

Beyond one star- considering taking further

published
Transparency
Customer Service
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1 comment
PD Insurance
PD InsurancePD Insurance
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Jenny P.

Jenny P.Greater Melbourne (Outer), VIC

Cancelled my policy today

published
Incentivised ReviewNo
Insurance TypeComprehensive
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1 comment
PD Insurance
PD InsurancePD Insurance
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Receiver

ReceiverMelbourne

  • 8 reviews
  • 8 likes

Pure Disaster it is

published

The one and only factor that qualifies an insurer is, what happens in the event of a claim. PD does not have a product to sell. You are better off self insured at least you will not be made to run around doing the job of the company you are paying to do it.

Value for Money
Transparency
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1 comment
PD Insurance
PD InsurancePD Insurance
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PD stands for pure disaster

published

I have comprehensive insurance with these guys. Recently was taken out by a truck and driver of the truck taken full responsibility for the accident. PD decided that they will write the car off but hang on wont pay me out as i have had a suspension 5 years ago. Well PD is i come to your house and break your leg because your a moron is it your fault or mine. DO NOT insure your car, home or anything with these freaking morons.

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Great Experience!

published

The policy was good value. Cheaper than everyone else in the market for me. I also got a phone call from a lovey lady who was very informative and couldn't do enough to help me.

Value for Money
Transparency
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1 comment
PD Insurance
PD InsurancePD Insurance

G'day Rick, thanks for the great review, we are pleased you found our product right for you and our service to have added value.
Happy Motoring!

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Fiona

FionaGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Disappointed

published
Value for Money
Transparency
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1 comment
PD Insurance
PD InsurancePD Insurance
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nerri

nerriSydney, NSW

So far so good

published

I had to make a claim this year after getting caught in a hailstorm. I claimed online, they called me the next day, had to send through photos then organised a time to be taken in for an estimate. Their repair centre was about an Hr away from me so a little bit annoying but was all quoted in about 15 minutes. I was ably to take my car to my preferred repairer who was able to get me in straight away. Had no issues whatsoever. I’ve just purchased a brand new car and they were cheapest by miles. Received a a call from a rep and also had the windscreen/window insurance added to my policy. Hopefully I won’t have to claim in the future but for my own protection I also have a dash cam installed

Incentivised ReviewNo
Insurance TypeComprehensive
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1 comment
PD Insurance
PD InsurancePD Insurance

Thanks for the continued support, we are pleased to hear we have been of good service to you.
PD Insurance

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setenay

setenaySydney, NSW

  • 2 reviews
  • 2 likes

Will not renew our policy or reccomend to anyone.

published
Value for Money
Transparency
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1 comment
PD Insurance
PD InsurancePD Insurance
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Andy

AndySydney, NSW

Happy Customer and i have to write this review

published

PD insurance offers very competitive price vs all other insurers and by reading some comments here I decided to take a massive risk to go with them however my experience proves that here is no risk at all.
A truck hit back of my car and refused to provide his insurance details as there was no damage to the truck, i then asked PD insruance to help me and they did it with no excess from my side. All claim was done within one week and they paid cash into my account and i paid to the smash repairer by myself. Very good experience and I will keep recommending to others.

Value for Money
Transparency
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1 comment
PD Insurance
PD InsurancePD Insurance

Thanks for the great review, we are pleased we could help you in your time of need.

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Better off with no insurance than with PD

published

They will lie to you over the phone and give you misleading information. also will not place all notes in system. Don't care about you and will rip you off eye to eye. they take your money without authorisation. Instead they will increase the price thinking they are the only insurance company available. I can write more but it is time wasted already. Avoid Avoid Avoid this company should be investigated. 0% customer service 0% value 100% rip off

Value for Money
Transparency
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1 comment
PD Insurance
PD InsurancePD Insurance

Sorry to hear of your bad experience, we would love to dive a little deeper to see what went wrong. Please email customerservice@pd.com.au with the details, attention your email to "The Sales and Service Manager"
Thanks

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christina s.

christina s.Perth, WA

Save yourself !!!!

published
Value for Money
Transparency
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MTMS

MTMSGreater Melbourne (Inner), VIC

Horrible. Terrifying. Living nightmare.

published
Incentivised ReviewNo
Insurance TypeComprehensive
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Avoid avoid avoid!!

published

Avoid using this company. Yes it is cheap but the hassle you have to go through when an accident happen is not worth it. I have been with PD for the last 5 years. An accident happened few days ago and I was not at fault. Instead of helping me to contact the third party insurer to sort out repair, I was asked to do it myself which was not what I thought it would be. My understanding on the usual procedure is my insurer will assist to follow up with the third party insurer. When I asked for further clarification, the claim agent started to raise her voice and yelled at me. Customer service is non existence. I had to call the third party insurer myself to sort out the repair. Will change insurer after this experience.

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Page 1 of 10

Questions & Answers

RKB

RKBasked

PD Insurance

Does PD advise when a comprehensive motor vehicle policy is due for renewal ?

1 answer
Gay
Gay

yes they send an email advising you that the renewal fee will automatically be deducted from your nominated acc/ c/card about two or three weeks beforehand and to check the details and make any changes if need be

jack W.

jack W.asked

PD Insurance

I have just paid for car insurance with your company and wanted to ask a question. I don't use twitter and I am concerned your company is a scam as I cannot speak to any one and if I ever have an insurance question how can I speak to anyone. If I don't get a reply quickly I will ring my visacard provider and cancel the transaction
Peter Hall

1 answer
Jack T.
Jack T.

Hi Peter, I can vouch for the legitimacy of the company having dealt with them. I’d encourage you to call them on 1800776473 when they open on Tuesday 27th after the public holiday.

Vee

Veeasked

PD Insurance

what is my policy number, where can I find this?

1 answer
Tony
Tony

If you log on to PD.com.au and select vehicle, your policy number should be next to the car description

See all PD Insurance questions

Get an answer from our members and PD Insurance representatives

PD Insurance

Details

Compare all 3 PD Insurance
CategoryCar InsuranceCar InsuranceCar Insurance
Coverage TypeThird Party Property DamageComprehensiveThird Party, Fire and Theft
UnderwriterPacific International Insurance Pty LtdPacific International Insurance Pty LtdPacific International Insurance Pty Ltd
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Not OfferedNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverNot OfferedReduced Excess IncludedNot Offered
Choice of RepairerNot ApplicableNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Not Included

Optional extra, benefits stop when any one of the following conditions is met:

  • The hire car benefit has been provided for 14 days;
  • Your vehicle is returned to you or its owner;
  • Your vehicle has been repaired or replaced;
  • 72 hours after an offer is made to settle the loss on a vehicle that is determine to be a write-of

Optional extra, benefits stop when any one of the following conditions is met:

  • The hire car benefit has been provided for 14 days;
  • Your vehicle is returned to you or its owner;
  • Your vehicle has been repaired or replaced;
  • 72 hours after an offer is made to settle the loss on a vehicle that is determine to be a write-of
Emergency Transport & AccommodationNot IncludedNot IncludedNot Included
Towing Costs Not IncludedIncludedIncluded
Hire Car after a No Fault Accident

Not Included

Not Included

Not Included

Essential / Emergency RepairsNot IncludedIncluded up to $500Not Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Not Included

Included, benefit stop when any one of the following conditions is met:

  • The hire car benefit has been provided for 14 days;
  • Your vehicle has been recovered and is returned to you or its owner undamaged;
  • Your vehicle has been repaired or replaced, if it is recovered damaged;
  • 72 hours after an offer is made to settle the loss on a vehicle that is determine to be a write-of

Included, benefit stop when any one of the following conditions is met:

  • The hire car benefit has been provided for 14 days;
  • Your vehicle has been recovered and is returned to you or its owner undamaged;
  • Your vehicle has been repaired or replaced, if it is recovered damaged;
  • 72 hours after an offer is made to settle the loss on a vehicle that is determine to be a write-of
Lock and Key ReplacementNot IncludedIncluded up to $1,000Not Included
Transit Cover Not IncludedNot IncludedNot Included
Trailer & Caravan CoverNot IncludedNot IncludedNot Included
Child Safety Seats and PramsNot IncludedNot IncludedNot Included
New-for-old Car Replacement

Not Included

If your vehicle is deemed a Total Loss because of damage or theft within the first 12 months of its original new car registration, the replacement vehicle will be:

  • of the same make, model, and series as the damaged or stolen vehicle; and
  • fitted with the same insured modifications and standard accessories.

Not Included

Personal Property CoverNot IncludedNot IncludedNot Included
Uninsured Motorist Benefit Included up to $5,000Not ApplicableIncluded, up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot IncludedIncludedIncluded
FireNot IncludedIncludedIncluded
CollisionNot IncludedIncludedIncluded
Natural EventsNot IncludedIncludedIncluded
Theft or Attempted TheftNot IncludedIncludedIncluded
Compare all 3 PD Insurance

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