Pearson Vue

Terrible Experience. Unfair ID Policy & Rude Customer Support. I had my PTE exam yesterday, and honestly, it was one of the most stressful and disappointing experiences I’ve ever had with any testing service. After going through all the scanning and security checks, I was let into the test room, sat down at the computer, and then told that my ID… Read more

was not suitable to sit the exam. Seriously?

I had a valid passport from another country and its the same country where I am giving the test and my driver’s licence, yet they refused both. They insisted I needed a renewed passport of the one which was there in my pearson account — which was never made clear at the time of booking.

What’s worse? Pearson’s booking system doesn’t even allow you to update or edit your ID before the test, and there’s no warning or check about document validity when you book. Why accept the booking at all if the ID is “invalid”? That’s a massive failure in system design.

I called Pearson customer service, hoping for help — but was met with rude, dismissive staff. Their tone was like they were scolding me, not helping. No empathy, no support — just rigid policy and zero flexibility.

4 hours long journey leaving kids at home to give the test. After all the pressure and preparation, being treated this way was incredibly disheartening. Pearson needs to fix their system, allow ID updates, and train their staff to talk like actual humans, not robots reading policy scripts.

If you’re an international student or test taker — be careful. Pearson won’t help if there’s a system or ID issue, even if it’s on their end.

Scam, be carefully, I've booked and paid for exam with Pearson Vue, something happen, I've requested refund, first they said waiting time is 10 - 14 days, call them back to ask and they said my bank rejected the refund, then I rang my bank to check but bank can't find any refund attempt, called Pearson Vue again, after long wait, they ask me to… Read more

give them my credit card details to get refund but I asked them to make refund to original payment method but they can't do it. I've asked to transfer to other representatives but keep get refused and tell me to call again. Please read review before making any decision with Pearson Vue.

Worst experience ever – The management at the test centre was the worse I’ve ever seen. Every staff seemed very overwhelmed, & impatient. I wasn’t even told about toilets or water or any basic things before starting the exam, except given a booklet to read. I had to request if I can go to the toilet or bring some water in the cup they provide at the centre before going… Read more

in for the test, which was also not allowed. It felt like I was in an interrogation room when they checked all my pockets and were asking if I have brought something with me. I understand it’s protocol, but could be done in a more humane manner. I just recently gave IELTS test as well, the management there was just opposite to this, so calm and composed, gave information thoroughly & even encouraged the test takers to take the water with them inside. It’s a two hours long exam, I think that is the least they could do.

Not to mention, the customer service was even worse, everyone with every deep Indian accent, some were not even understanding English properly & couldn’t give proper instructions. It was extremely frustrating. These people are just here to scam people. The government should not give them any official standing for English test.

I got 90/90 score in each band but I can’t even say that I had 30/90 experience with the PTE customer service and the Bridge street test centre.

Treat the test takers like humans, not terrorists!!

Poor customer service policies and inefficient problem-solving processes – A big waste of time and money, and I would strongly suggest going to another provider instead that maintains their software and knows how to manage their issues professionally and in a timely manner. After my experience, I have seen many other reviews which have had a similar 'technical issue', so this issue is not as 'rare' as Pearson had… Read more

explained to me.

Within the first section (listening/speaking) of the test there were software issues which caused the sound to cut out. They took more than 20min to rectify the issue, by that time I was not able to even attempt the rest of the section as the time had lapsed. I still had to sit there and complete the rest of the test. They said that resetting the timer would 'take a very long time' so I just had to raise a case and wait for them to investigate. My results came back and I had failed the whole section which covered those 2 domains.

The results were sent to immigration authorities despite my test still 'being under investigation', and despite me reaching out to their customer service immediately to inform them not to release the result until the issue had been dealt with. They said they were unable to do anything about that and I just had to wait until the investigation was complete.

Initially was told that the investigation would take 3-5 days, however, when I followed up on day 6, I was informed that 'they could not commit to a specific timeframe' and that I should just wait until the investigation was complete.

Eventually, the investigation found that there had been a technical issue and I was offered to retake the test. However they refused to compensate my travel expenses and I had to make additional time in my schedule and go through the whole process of booking the test and going to the test centre, and sitting through a 3h test again, even though this whole issue was not my fault. When asked what would happen if I were to encounter a similar issue again, they just said that 'it won't happen again, this technical issue is rare'.

Legal company putting a policy to scam people – This is a scam company that tries to find legal ways to scam people out of their money. They will find different ways to not let you sit for a test and not refund the money in the name of policy. SCAMMERS!!!!

Unsupported student – Customer service staffs struggle with their communication and repeatedly state "according to our policy that cannot be changed".I missed my middle name during registration and could not be allowed to sit for the exam loosing all the money already paid.I have read many reviews of students who have been denied a chance to do the exam due to miss of… Read more

middle name in their registration and p.t.e seems to be scamming students stating about their policies.If they really want to help students they should specify surname,middle and First name required during registration.

dont pay them a cent, you'll loose it – It is a scam, having to send through complaints now. I made the mistake of booking through them. they said I ddnt add the middle inital on my name so I would loose the money and forfit. Its a money making scam not helpful to anyone. AVIOD!!

This company is a joke – The company is a joke. The call centre staff don’t speak English, they have no idea about what they’re doing. They let you pay, take the exam but they won’t give you your results because you have a duplicate account. Such a scam

Bad experience – Out of pocket $450 due to middle name issue. No refund or rescheduling offered. Reading the reviews now, it is so common, crazy that they haven't address this problem considering how widespread it is. Will escalate.

Pearson is scam – I had an extremely disappointing experience at the Pearson PTE Centre with JEYAPRIYA. The staff exhibited rude and unprofessional behavior, making the entire process stressful and uncomfortable. Rather than being helpful, they seemed disinterested and dismissive, especially when I needed assistance with the testing procedures. To make matters… Read more

worse, their policies are incredibly exploitatives.It feels like they are more focused on exploting from their customers rather than providing a supportive environment for test-takers.

Overall, the entire experience left me feeling frustrated and dissatisfied. I would not recommend this centre to anyone.

Exam experience – One of the worst educational institutions that need improvement. Their staff and management teams lack professionalism and courtesy. Their conduct requires refinement.

Scam. Surely education departments are tracking this one – Technical issues for over an hour. Exam was never downloaded or accessed. Examiner less than helpful. Booted me out, cancelled examine. Money lost. Sad to say a Victorian government Department uses this company. Scam.

DISGUSTED SHAMFUL BUSINESS - AVOID, AVOID – Pearson PTE is a DISGUSTING, CRIMINAL OPERATION that preys on the poor English language skills of the people that they are dealing with. At what time, will the damage to their reputation from BAD REVIEWS, about their poorly constructed and worded forms make them pay attention!!!!... By stealing money from migrants for not adding a middle name,… Read more

when there is no place for them to add their name is MIGRANT EXPLOITATION in the worst form. It horrifies me to see the high number of complaints from all over the world about the same issue. I mean how hard will be to remake the account form with a place for a middle name. But you choose to hide behind a sneaky, crafty loophole, so that you can charge your users hundreds of dollars for your incompetence. We will be taking this to the media and Immigation deprartments and I will be filling your social media accounts with as much information as I can to WARN others about the underhanded and CRIMINAL tactics you choose to use. You are a Shameful Company that needs to be SHUT DOWN. #disgusted #PearsonVue #PearsonPTE #PearsonTestofEnglish #Shame #nzherald #aucklanduniversity #tvnz

Terrible - Do not buy preparation material or Test here – Do not buy anything here, the service is terrible, if you buy any learning product, they don't send you the codes, and you have to chase for your product by email. DO NOT BUY ANYTHING HERE!!!

Website error and I was unable to resched – Crappy and confusing website. Got an error and was not able to reschedule on time. Lost my money. Don't use this. I should have read the review before signing up with this.

Pearson's OnVue Proctoring: A Nightmare of Technical Failures – Pearson's OnVue proctoring software is unreliable and plagued with technical issues, leading to repeated exam interruptions and immense frustration.

Not Good – Please please do not use this company. My client needed to do the exam, which my company paid for on her behalf. My client is a qualified RN from the Philippines, needed to complete an English exam in order to register as a RN in Australia. My client attended and was refused as her name, which is 4 names was not the same as her passport. I filled… Read more

the application prior 2 weeks. Why was this not picked up. My client was advised she will need to pay again $410. I tried calling their customer service line, which is an overseas based call centre, the CCS could not speak English. I have emailed no response. Stay away from these shammers.

CAREFUL. DON'T TAKE ONLINE EXAM WITH THEM. ITS EASIER TO TRAVEL TO ANTARCTICA AND TAKE THE EXAM THERE – If I can put zero starts I would've done that. It eas my worse exam experience ever. I waited for my exam to start more than one hour and the Proctor joined to do the checks to let me join and then disconnected and they put me back on top of the queue with 44 ppl ahead of me. I eventually left and tried to rebook but the process with them is just ridiculous

Zero stars they deserve. One is too much – I wish I could give zero stars, or minus five stars. I give 3 months studying, 570 GBP, plan a trip to Ankara, Hotel, schedule annual leaves work programs and what did I get in return. Pearson Sabotaged my exam with your test center mistakes, took 15 minute of my time, didnt add this, couldnt understand or accept their fault, doesnt answer to… Read more

emails or feedbacks for MONTHS, ignore me and after 4 months of review gave me an answer TOTALLY IRRELEVANT and NONSENSE, doesnt even have any connection of their mistake or my complaint. The worst company ever in my life. Hard to get worse then them.

Scam from Indian – They are PTE scam from Indian, never book your exam through they website, they just want you money and never let you take the test, and ask you to reschedule but for that you need to pay it again!!

No issues with their in-person test – Surprised reviews here are so overwhelmingly negative after having a great experience getting my AWS Foundational certification. Was awesome that they provided lockers for personal items and earmuffs for the test. The flexibility with available times was also great as I was able to book on the weekend to avoid work clashes, and at a suitable time… Read more

not requiring me to get up too early on Saturday morning. Didn't find the checks (e.g. empty pockets) unreasonable.

Humiliation and Unfair Examination – The stuff is nice but the regulations that they are following mostly humiliate the exam takes. They ask people to roll up their pants and sleeves and tap their pockets and chest as if they accept people to jail ( not the regular exam). The exam is not fair and the questions are unprofessionally picked. You have to know all about everything while… Read more

taking a specific exam, even if it is not your work duties. There is also no proper studying material, except Koogler, which is a total waste of time. I assume the only party that gets benefits from this is the State that collects the money for unfair examination to make it more costly for people to pass this test.

Extremely disappointed with Pearson Vue – Extremely disappointed with Pearson Vue. Cleared their system check a day before my test (Microsoft certification) and then the system check (as part of the check in process immediately before taking the test) failed to go through. Then, I had to chase them around (very difficult to get hold onto them) only to be told that I need to wait for a… Read more

five business days before the test can be rescheduled. It is very difficult to understand why Microsoft has chosen Pearson Vue for their test service provider. I will never take another test (Microsoft or otherwise) managed by Pearson Vue.

EXTREMELY DISAPPOINTED – Extremely disappointing I supposed to have test today in Pearson PTE centre in Sydney. Came to the test centre early, waited for 15 minutes to get called and by the time i got called, an unexpected thing happened. The staff said that there’s an issue with naming, as i have my middle name. Hence, they didn’t let me to do the exam today. They asked… Read more

me to wait until they finish assessing other’s registration and had to wait for another 15 minutes. At the end, they created a case number for me and they didn’t help at all, except for asking me to call the customer service. They said the the customer service able to re-schedule my exam. SURPRISINGLY, THE CUSTOMER SERVICE WAS HELPLESS. The only thing that they can do is just to update my middle name, which gonna take a while. Asked them about what’s the next procedure and what do i need to do. Very dissapointed when they told me that the only thing i can do is re-schedule and i’m required to pay another AUD $410 again. This is just a naming issue, which i believe that they should be able to easily change and give me another chance to re-schedule my exam without any charge. I explained the situation that i hadn’t even started the exam and this is not the case when someone cheated or didn’t appear on the exam day. If they require anyone to pay again for those cases, it make sense. However, if it’s a naming issue, and i have to pay another $410, that’s stupid and ridiculous. Pearson PTE doesn’t even have any policy or understanding in this case. They just want people to pay again (which in this case can be considered ridiculous if someone needs to oay that much). It feels like I JUST WASTED $410 FOR LITERALLY NOTHING. This feels like scam to me.

Bottom line, really dissatisfied with the company. The customer service didn’t help that much, and can’t even help in this case. Would rather choose other provider for english test.

Pathetic bureaucratic practice that steals money – A money making scheme that thinks it’s helping visa applicants, struggling already with visa payments and medical and yet they steal your money just because of a policy that should be user friendly and not milking money out of struggling students and visa holders. You should change the turn around time of your customer service as well! Very pathetic!

Absolutely crap!!! – Wish I could give it a 0 They dont know what they are doing. Their website is crap. The online support is full of clowns and takes ages to get hold of someone. Online exam app is absolute garbage.