People Telecom

One of the Best gone Bad – I've been with this company for 15 years, on swapping to NBN have not had a continuous service the last three weeks it has been basically no service to intermittent. They refuse to swap out the Modem but continue to reset it remotely, I have suspended this to be the problem or along and they charged a pretty penny for it to. Continuely claiming… Read more

it's a internal wiring problem, previous issues have always been out in the street or fix by resetting modem remotely. Latest cliam was it was due to having a secound phone bridge extension even though there are no home phone and it never being a problem in the passed twenty years when we did run to home phones, they disconnected this and here weare a few days latter with nil service or intermittent service again. I have stay with this company because of the level of service provided previously regrettable that service is below standard since since the company was sold and they closed the Australia support centre the last one being in Tasmania. In true this may not be entirely their fault I believe the NBN is a big White Elephant for those unlucky enough like us that never got the optical wire run to there house, we still have copper for some eight hundred meters from the terminal in the street. Having previously encouraged people to use People Telecom I could no longer do so. I'm currently use a Telstra Wifi Dongle to access the net, it's been faultless!! An would appear to be the way to go. Last change People Telecom fix the issue you say goodbye to a long term customer.

Terrible is still 2 Good for them – The last review of 5 Stars must have been an employee of the company!! I didn't port across to people telecom but somehow, they have 1 out of 3 of my Phone Lines! I had an issue last year where i left my current provider & moved across to M2 Commander OH BOY! Off TIO i went & won the case too BUT these idiots have pulled my lines back AGAIN without my permission! how is this POSSIBLE??  Show details

Great Service And Australian Call Centre!!! – After being with People for 5 years we have always found the staff in the call centre and technical support to be extremely helpful, very courteous and will keep onto any problems until fixed. One of the great bonuses with People Telecom is you are talking to a local call centre where there is no language barrier to have to deal with when you… Read more

have any problems. We have never had any worries with their accounting, bills have always been as they should be. After stumbling upon this forum it is hard to believe there are so many unhappy customers after our long term experience with this company. Great Service, good price, friendly local staff

Extremely Happy – My experience with people telecom has been perfect i can not fault the service at all, my current contract is about to expire and i am in the midst of shopping around for another provider to see what is on offer, after reading alot of feedback from other providers maybe i should stay with people telecom, as they say better the devil you know than don't know Reliable, fast sevice, and able to speak with a human when you need to

Good – Overall I'm happy with People Telecom. Once our connection was set-up (it took quite a while and a few phone calls but have heard other providers are similar) I haven't had any problems so haven't had to deal with customer service again. You pay a lower price and get lower service - which is fine if it all works as mine has. Reasonable amount of… Read more

downloads for good price, no fuss, electronic automatic billing/payment, reliable service, would let me deal with our account despite it being in my husband's name If you do have a problem it is tricky dealing with customer service, very basic website

Crappiest company ever!! – Do not go near them...I changed my plan with this company to home phone and internet for an agreed set amount every month...every month my bill comes in over the agreed to amount...every month I have to ring up to be told it will be sorted and they credit the difference...absolutely useless...Do not use this company.... repeat do not use this company!!  Show details

Illegal scammers! – This company should be closed down! I am another person whose internet codes were stolen from my provider Telstra without my having ever spoken to them or heard of them before!! It took Telstra 5 days to fix my internet because they had to ask People Telecom to release my codes - even though they had stolen them in the first place! Telstra cannot seem to protect our service so People Telecom should be shut down!!  Show details

People Telecom are fraudsters! – I've just had my internet disconnected and when I contacted my provider Iprimus, was informed that People Telecom has advised them to cancel my service with them on my behalf?! I've never done that of course and have never heard of this company till today. I've since sorted this out with Iprimus but it's a real worry that People Telecom can do… Read more

something like this without my consent. I'm outraged and will be contacting TIO Ombudsman first thing tomorrow. They don't even deserve a single star but I can't seem to submit this review without giving one.

Fantastic ! Would highly recommend dealing with this company; proffessional, effecient and polite. A – The service is great ; everything kept running smoothly though out transition ; which was my greatest concern. Very professional and a wealth of information. I would recommend this company to everyone . Angelica and Eliminata where most helpful during this process.  Show details

Terrible Company Transfers – I have been with Iprimus for just under a year and always up to date with payments, then Yesterday we have NO CONNECTION to our Internet, Rang Iprimus and they said you have been transferred to this crap company without any Notice or CONSENT!!!! Tried ringing them, no answer, yet we still have no Internet because of these scums transferring my account Illegally and without my Consent...  Show details

Idiots – Have NEVER had an account with NBT yet I apparently owe them OVER $1,300!!! Have tried and tried to resolve this issue. I was last told that - "THEY had decided not to pursue the monies owed." Like they were doing me a favour!! They had even threatened to cut off my service!!! Yet they ARE NOT and NEVER have been my provider!! So, once again I will try. They are IDIOTS! and They are RUDE IDIOTS!!

Illegal company, – They moved my Telstra Internet, claimed it was a mistake by a consultant called Courtney Neilson, spoke to a supposed manager called Jahnni, they are liars, fraudulent activity, do not deal with them ever. I am reporting them to the ombudsman, you should all do the same.

Disaster !!! – They cut my Telstra internet and didn't set up new connections, I can't contact them . When they contact me first time I've been told before disconnecting existing account ill be contacted and new modem will be posted to me ....nothing like that happens . Worst customer service ever experienced.

Not even worth one star – Pretending to be from Telstra, they tried to get me to change my ISP from TPG to them. I asked for an email to show my husband. They said they'd send me an agreement, and when I'd signed and returned it, they'd send me a pre-configured modem, free of charge. None of this took place. This week TPG told me my ADSL account had been finalized. I have… Read more

no Internet. TPG has told me it was this company that stopped my account. It will take about 5 days to restore.

July 18th, 2016 Update: No longer trading

I've just submitted a critique on the People Telecom business. Now I see they are "no longer trading". When they first phoned me several months ago, they called themselves TELCO but spoke so fast I couldn't hear them properly. It was their desperation to get a sale that put me off. I told them I wasn't interested because they couldn't offer me anything better than I already had. They went ahead and cancelled my account with my long-time provider, TPG. I just hope they haven't emptied my bank account, but I certainly didn't give them those details.

Stay Away – This shift mob, moved me from TELSTRA WITHOUT my permission, the phone call I received from them, about a month ago, gave the impression that they were from TELSTRA, they had full details of my TELSTRA A/c, and said they were moving me to a cheaper bundle.

Disgraceful – My internet & home phone moved from Telstra by this company. I have not received ANY communication either by phone or email to advise this. Can't get through to their support numbers either. Run my business from home and has been a nightmare the last 3 days without technology. Stay away from this company.

Don't fall for this company- please! – Have just had my bigpond email cut off (after having had it for 10 plus years) without my knowledge. yes I thought they were telstra and getting my NBN connected, Also home phone and mobiles changed. Now I have no internet and email for 5 days. its a disaster.

Urgent call back request. extremely unhappy Telstra customer- 0438934351 – I am asking you people to contact me immediately on 0438934351. I am furious at the fact you have disconnected my Telstra line without permission. I have had no correspondence with you as I had requested when you contacted my husbands phone and I asked for an email outlining what you had to offer. I have spent the last 4 hours + trying to get… Read more

answers from Telstra. My children, all in high school and Uni and my husband and I, trying to run a business without any internet!!! I want this rectified NOW!!! You had NO right to switch. I expect This to be rectified no later than lunch time Tuesday 24th May 2016 and I expect a call first thing in the morning notifying me that you have followed my instructions.

Janine

0438934351

Be careful and do not deal with this co. They pretend they are part of telstra. Then cut of your int – Be careful and do not deal with this co. They pretend they are part of telstra. Then cut of your internet without your knowledge. They use dirty tactics to get your business through deception.

Disgraceful Company – Be careful and do not deal with this co. They pretend they are part of telstra. Then cut of your internet without your knowledge. They use dirty tactics to get your business through deception. Need support from other people to close this business down. I have reported to current affair.

A pity we can't give "minus" stars - worse than terrible – This is the WORST EVER telecom company! Last year they managed to cut off internet connection to our business without any kind of agreement or contract - it took about 4 weeks to reinstate it to the previous (and legitimate) provider. Yet every time we ring up about a problem, they still try to sell us internet. They do not listen when we… Read more

ring up with complaints. We received a disconnection notice for an unpaid account (on the day the service was due to be disconnected!!), despite having updated our direct debit info with them 6 weeks before it was due. The operator would not listen to the fact that we even had a reference number for that update. They STILL tried to charge us a dishonour fee!!!

They are dodgy brothers extraordinaire, and we can find nothing at all to recommend them - steer clear would be our advice. Telecom Ombudsman should shut them down!!

Absolute Rubbish – Like all other reviews regarding this company they seem to ignore communication and proceed to migrate accounts at will and without authority. I recently cancelled an agreement well within the cooling off period only be totally ignored and despite eventually receiving assurances that the cancellation had taken place, a week later I received a… Read more

notification from Telstra that my account had been migrated, despite Commander's assurances

Totally unprofessional and deceptive. Next stop Telecommunications Ombudsman.

NBT Beware – Was cold called by NBT, was under the impression it was Telstra. Signed up for landline 24month contract with 10 day cooling off period. Was told once contract arrived I could terminate contract within 10 days. I received nothing and on enquiring was told it was sent via Email which wasn't stated to me initially. So the 10 days had passed and… Read more

there was no turning back, they would not back down so now in a contract for 24months unless I pay out the full contract amount. Be very wary when contacted by Next Business Telecom.

Scam And Illegal – Watch this company!! When I requested a voice recording of me agreeing for them to be my phone provider, as I never said yes as my phone cut off so I could not finish the conversation with them When I listened to the recording they sent me, they have gone and added someone else's voice to the end of the recording agreeing to have them as my phone provider. What they did is illegal. What a scam.

Horrible! Do Not Recommend – Terrible and disappointing service. Literally took an ENTIRE day to cancel the service. Initially we did not even know we were formally contracted with this company until we received a voicemail notifying us of an ADSL being sent and a salesperson informing us that it'd be just as fast as cable. Marketing useless!  Show details

Cannot Understand Anything – A non-Australian man called me with an information about my business internet and telephone soon to be disconnected because of NBN change in our area. I could not understand half of what he was saying and when I did, he made no sense. He said that once NBN came out in our area we would lose access to our internet and telephone and that the only… Read more

way to prevent that was to switch to their $89.99 +costs plan. The biggest thing is that the NBN is not going to be even started to be worked on until late next year. Overall it's a joke that you can ignore and just hang up as soon as you hear their name.

NBT do not use – Do not use NextBusinessTelecom. They cold-called me, claimed to be able to give me ADSL (they cannot), illegally churned me from Telstra, sent me a bill, dated to before they'd even contacted me, the bill was for services NOT provided (and was for $248!). No reply to emails cancelling the service and when I rang, the sales person tried to intimidate and bully me. My next stop is the ombudsman.  Show details

worst company ever – since 25 th of Dec without my both phone lines n internet n I have a business of course I'm losing money right now. If I dont contact them they won't contact me. No action is takE Useless! I'm so angry. I want to suit them for treating us like idiots. I'm losing money every night n the bill came double this month.  Show details

Hold you to ransom with no internet connection – Pretend to be Telstra. nothing happens for a few weeks, then a package arrives in the mail, well past the cooling off period and you are then changed over to them. No contract!!!! Internet down for two weeks, number of calls to them all apologies but no action. In total no internet for over 3 weeks, but the bills still keep coming.

Terrible, dishonest theives targeting the elderly – Do not go near this mob. Danger. they stole my mother's custom from Telstra without her consent, botched up the transfer, left the phone not working and has costs me days of time to sort out. as the phone line is required for the medical alert system they have put my mother's life at risk. her only connection to the outside world is cut off.

Tried to change us over to nbt – We have just received a letter from not Next Business Telecom saying " Thank you for Choosing Us" for a 24 month contract. This is ridiculous as we have never had a phone call or a door knocker asking us to change provider. I just received the letter and will contact them Monday demanding an explanation. To add to my annoyance a similar thing… Read more

happened in September when a contractor that works through Telstra changed my plan with Telstra to a $240 a month Bundle Plan. I can hardly believe that these sort of things can happen. I think that I need to ring the Telecommunication Ombusman.

Liars and Thieves – Pretended to be Telstra, conned my elderly father and stole his number and Internet from Telstra. No written information provided. Reported to TIO for dodgy business . Used Next business telecommunications but was people.com in disguise.

Thieves- Stay clear away – Without any authorization this company, who I never heard of, stole our 2 phone numbers from a provider we were happy with. How are they allowed to operate? Will be contacting the communication ombudsman. I have yet to receive a bill- that should be interesting and only found out by chance that they had acquired our account. Completely dishonest- thieves

Terrible company, useless at resolving problems and unknowingly leaving you a poor credit rating – Avoid this company at all costs. At times they did under bill us, but we contacted them to start billing us correctly. They did charge us extra to recoup, which was a little annoying, but we thought fair. Finally we left them to get better internet service and received more requests for back payments. We decided to pay to and trust them regarding… Read more

these requests and 6 months latter we find that they provided us with a bad credit rating to bank. They never spoke to us about this and when we paid our final lump sum they told us that we had nothing owing. You may havre a few months when they choose not to bill you Overpriced, unorganised, incorrectly leave you with a bad credit rating

Stress inducing, terrible! – This is the worst telecom company i have ever had the misfortune to deal with. Their customer service is a joke although they are not funny at all. Avoid using this company and keep your sanity. I don't even know where to begin with how bad their customer service is - how about the number of account managers i was given to try and resolve an… Read more

issue we had? Nothing got done as the 3 account 'managers' i was given left (or got transferred somewhere else, who knows?) flipping hopeless. Unfortunately for us, the hiddeous saga with pt continues...

Terrible pricing, the worst customer 'service' ever.