I mean honestly...
Terrible service - I was initially told that I wasn't suitable for a loan, then phoned back and told yes, only to be phoned back the followind day and told no again. Appalling service - error upon erros.
Go to Police Credit Union.
No customer Service and Rude
Was a long standing customer. Really wish I could give no stars. The service has deterioriated to such a point that I've closed all my accounts with them. The past two years have been really bad. Even trying to close the accounts was unprofessional. They didn't communicate that they had received the request let alone notify me that the process was completed. There appears to be not the slightest basic automation.
I cannot understand why they have any customers left. The wait times on hold will whittle away the very life from you. You ar...
Froze my accounts for no reason
I was transferring funds to another account asked for the limit to be raised
They didn’t like it so they froze all my accounts
No satisfactory answer to explain their actions
Couldn't even sign up to them
On 22/3/2021 I filled out a membership application online and received a confirmation email. After 3 weeks I called them 3 times, waited in the queue for about 20 minutes each time and the first 2 calls were disconnected while speaking to them. Third call confirmed that my application had not even been started, so I asked them to cancel it. Said I would receive a confirmation email which hasn't arrived yet. Absolute waste of time and effort.
Be cautious about this Credit Union - the Banks give a more accountable service.
I have been supporting a person who is vulnerable to negotiate a transfer a a Fixed Term Deposit to her Super. We went to the local Branch at Norwood and asked for the withdrawal.
The teller transferred her money into a second account and she was advised that she needed to return the next day to do the actual transfer to her super account. After asking we were advised that there was no cost to do this. The money was invested about 3 years previously but we thought it unusual that the person did not receive any notification that her money was...being rolled over. The person I accompanied is meticulous about keeping any communication from any bank. She has had other investments with another bank and always knows when her deposits are due as they regularly communicate to her. About 10 minutes later the person received a phone call at home ad was advised that the money could not be removed without a payment of a fee. When she asked the teller why a letter or an email was not sent out to to her advising her that the credit union was rolling over her money the teller said that he was puzzled as he could not find any communication to her with her account details. He said he did not know why a letter or email or any communication was not sent. After a couple more conversations with other people a review was done by the bank and she was advised today that a letter was sent to the person, (which is contrary from the information from the teller) that a fee of $164.00 would be charged and that the person will be required to wait for a 31 day period to remove her money to put it into her super. She is transferring her money into her super as the interests rates are so low. When the person said that she did not receive a letter the person on the phone just counted this by saying that a letter was sent!
Poor customer service
Bad online service if you are looking for small business loan. They don't care and never return your calls or messages. Looks like they do not want to have any more customers. So please help them achieve their goal by steering clear of them.
Members since it was called CPS many years ago. We have always had good service at Blackwood but have recently moved near to Marion branch. It appears to be understaffed with at least 6 offices and only 2 staff attending. Most of your customers are elderly and all complained about the long wait to be attended to. If this is to be the norm maybe you could at least set up a free coffee bay and add a 2 couple of newspapers as they do at Blackwood where they get a lot less customers then Marion.
Long time members; Consolidated debt with them and have had a car loan with them, paid off perfectly on time each month, recently went with them for a home loan and the service was just atrocious. We ended up stopping the process when it got to week 7.
Now they have shut down all branches in the ACT without notifying members so Canberra has no in-person service available.
AWFUL AWFUL - changing banks. You won't be missed Peoples Choice.
Recently I've experienced very terrible customer service
I've been with people's choice credit union since 2012. Recently I've experienced very terrible customer service and emailed them three times got no response.
22/1/2021, Friday, I went to Darwin city branch try to transfer money to external bank account in urgent as people's choice net bank got issues for over a week so I had to go to branch in person.
I told the counter what I came for, try to find someone who can help me. She was with unprofessional attitude and told me that I can transfer money through people's choice app by my own, they d...idn't do that one in the branch. I explained to her that had issues and it's been over a week, and called customer service, they suggested me to go to branch to deal with. The lady then told me she just did this time for me with unwilling attitude until I asked her name and told her that I am going to have an formally complain to her. 27/1/2021, Wednesday, the money I've transferred last friday still in my account! (I have few account under my name for different purposes.) I checked the receipt and found the lady made a funny mistake as she keyed the wrong information of transfer account. Which is i reuqested to transfer $1,000 for example to external account, she keyed in the account only with $500!
Is it 2021 or 1991
I haven't had access to my internet banking, balances, transfers etc for 6 days.
Tried calling their number and got disconnected several times.
In this say and age it's incredibly inconvenient not to have access to my own money.
If it was 20 years ago, when People Choice actually had branches and had them open normal hours and internet banking wasn't a thing then it'd be fine... but it's 2021 and this is beyond a joke.
Mobile Banking App down for days
People's Choice has for the most part been pretty reliable over the years we've been with them, but it's getting pretty ridiculous that mobile banking on the app or computer have been down for days on end. We can't access our transfer money with our accounts, pay our bills. Thank goodness we have a back up credit card with another bank or we'd be in a world of pain, more so than we already are. These things happen but really disappointed it's taking so long, poor form, this has a big impact for a lot of people I'm sure.
Multiple day long internet banking outages and when it does work its slow. Ive been been banking with them for 21 years, every car I've bought I've gone to them first and they've never been able to offer me any loans. Current car is a brand new hilux through toyota finance. Think its time to close my accounts these service interruptions were just the motivation i needed to find a new bank.
The best bank I’ve had to deal with
I have a discounted car loan with PCCU, the lowest rate that I could find. While most other banks would have turned me away due to my poor savings history and previous circumstances, they provided me the opportunity to prove that I can afford the loan in my current situation.
Everyone that I spoke to was wonderful and so helpful! They provided me with the same employee for the duration of my loan application and I didn’t have to repeat myself multiple times to different people.
They fast tracked my application for me in order to have the funds to the car dealership in time, and the assessor for my application called me multiple times with updates.
I’m now looking at using PCCU for all of my banking.
I have been with people's choice for ever, the last 2 days has been a nightmare, cant access funds, can't transfer, mortgage due and ambulance cover, both cant be paid and will affect credit rating for mortgage and won't be covered if needing an ambulance. Cant put petrol in the car, since Covid we have been programmed to use our cards as preferred way of payment instead of cash. Cant access on desk top computer, phone, you ring to speak to someone and you're on hold for ever because they're busy. When you work full time can't just drop by a branch. Not good enough
What a nightmare
I've been with peoples choice for years, the consistent outages with their online banking is out of control. I have no faith ill have access to my cash when I need it. When there are outages I am unable to transfer money between my accounts. I am in the process if changing banks.
Questions & Answers
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