People's Choice Credit Union

They say one thing and change completely what they said. Just wasting time on over and over I don't know why. It is just draining. I hope processes need to be improved

These people are next level dodgy. I applied for a personal loan and they told me I’m accepted, then they told me I’m not and that they couldn’t ‘tell me why’. I’m sorry but that’s insane. What kind of a company cannot provide an explanation, let alone explain their policy? Avoid at all costs.

I've had two car loans with PCCU. There loan application processes is very strict but that is for good reason. We paid both loans off 3 years early with no balloon payments or any other 'gotchya' fees. The staff are always friendly and I like that they have their call center in a regional city instead of Melbourne or Sydney.

I'm a finance broker and my experience using People's Choice was extremely painful. They asked for a lot more documents they other personal loan companies and undertook a credit search on me prior to me giving them permission. To top matters off they could give clear answers to direct questions asked. I would avoid at all costs.

Been with them for 3 or so years. Wanting a land loan and they said we can't because apparently they can't guarantee we are going to build a house on our land even though we have signed a building contract and paid the deposit!! Ridiculous.

They approve the car loan through phone, had reserve the car. after sending the documents and Assess, the loan was declined. Keep away from here! Very heart breaking. Dont trust it.

compared to other financial firms it is refreshing to be treated normally. taken through the process step by step. No problems, confusion, obstacles, red tape other than obvious necessary procedure.
So pleasing. Yes we complain about bad service, but here they deserve a good word as they do what one would call COMMON SENSE. So lacking in many dumb organisations, I have seen more sens in a bunch of grapes. No names of course as you do that in their reviews. So please buyer beware, I am so careful these days with the clowns at the Cirque. So yes a BIG thank you for doing your job well young lady and the training from management they had as it is always down to them to get it right.

A very new customer with People’s choice and will highly recommend for anyone wanting a car loan!!

Straight away I was given great feedback, communication everyday and a massive Thankyou to Hina who I dealt with through the whole process. She was very understanding and helped me through everything even emails!!!

I couldn’t say Thankyou enough and very happy with this bank!

I made a person loan application at their Christie's beach branch, I was told the processing timeframe is 24-48 hours, shockingly it took one week, no communication nor any update. I had to take it upon myself calling everytime and sending emails to be told my application was not approved.

Offering a personal loan with no monthly fees and variable with a secured loan. Got pre-approved and later on got declined saying i was outside of their lending criteria. I have no car loan, no personal loan, great credit rating. I have not had an enquiry in 2 years until now. They couldn't tell me why.. poor service.

I saw Irene from the Caroline Springs branch. She said I got approved but then came back and denied my personal loan. Very unhelpful. Definitely won’t recommend Peoples Choice to anyone

I have been with the credit union since 1980s when it was Australian Central Credit Union. Always found it a great institution. We have even moved interstate and would not even consider going elsewhere. The call staff are always amazing.

2 buses with a walker is too hard for me. Then was told "Take a seat, you will be seen shortly" 1 hr 10 mins later I was still sitting & waiting. Queues were to the door, 1 teller working, many people walked out. Others were told, come back in 1/2 hour, the line shrank to aroynd 10 people lined up. Lunchtime ystrdy. Been with Savings & Loans since 70s.