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People's Choice Credit Union

People's Choice Credit Union

Branches, Online
2.0 from 139 reviews

Reviews

(27)
(5)
(4)
(9)
(94)
  • Transparency
    2.1 (17)
  • Customer Service
    1.8 (24)
  • Topics
    • Loan Application (18)
    • General Transactions (6)
    • Credit Card Application (2)
    • Business Banking (2)
    • New Account (2)
    • ATM Experience (1)


Wrong

published

They say one thing and change completely what they said. Just wasting time on over and over I don't know why. It is just draining. I hope processes need to be improved

Transparency
Customer Service
TopicLoan Application

Fiona

FionaGreater Melbourne (Metropolitan), VIC

Disgusting

published

These people are next level dodgy. I applied for a personal loan and they told me I’m accepted, then they told me I’m not and that they couldn’t ‘tell me why’. I’m sorry but that’s insane. What kind of a company cannot provide an explanation, let alone explain their policy? Avoid at all costs.

Transparency
Customer Service
TopicLoan Application

Great car loan experience (twice)

published

I've had two car loans with PCCU. There loan application processes is very strict but that is for good reason. We paid both loans off 3 years early with no balloon payments or any other 'gotchya' fees. The staff are always friendly and I like that they have their call center in a regional city instead of Melbourne or Sydney.

Transparency
Customer Service
TopicLoan Application
andrewtimms

andrewtimmsSouth East Queensland, QLD

Horrible Service

published

I'm a finance broker and my experience using People's Choice was extremely painful. They asked for a lot more documents they other personal loan companies and undertook a credit search on me prior to me giving them permission. To top matters off they could give clear answers to direct questions asked. I would avoid at all costs.

Transparency
Customer Service
TopicLoan Application

Useless for land and home loans

published

Been with them for 3 or so years. Wanting a land loan and they said we can't because apparently they can't guarantee we are going to build a house on our land even though we have signed a building contract and paid the deposit!! Ridiculous.

Transparency
Customer Service
TopicLoan Application

jan carlo c.

jan carlo c.South-Eastern Region, NSW

False hope

published

They approve the car loan through phone, had reserve the car. after sending the documents and Assess, the loan was declined. Keep away from here! Very heart breaking. Dont trust it.

Transparency
Customer Service
TopicLoan Application

AAA

AAA

  • 7 reviews

Smooth, simple, stress free. excellent customer service

published

compared to other financial firms it is refreshing to be treated normally. taken through the process step by step. No problems, confusion, obstacles, red tape other than obvious necessary procedure.
So pleasing. Yes we complain about bad service, but here they deserve a good word as they do what one would call COMMON SENSE. So lacking in many dumb organisations, I have seen more sens in a bunch of grapes. No names of course as you do that in their reviews. So please buyer beware, I am so careful these days with the clowns at the Cirque. So yes a BIG thank you for doing your job well young lady and the training from management they had as it is always down to them to get it right.

Transparency
Customer Service
TopicNew Account

Jess MR

Jess MRGreater Melbourne (Metropolitan), VIC

Amazing service from Loan Delivery Officer

published

A very new customer with People’s choice and will highly recommend for anyone wanting a car loan!!

Straight away I was given great feedback, communication everyday and a massive Thankyou to Hina who I dealt with through the whole process. She was very understanding and helped me through everything even emails!!!

I couldn’t say Thankyou enough and very happy with this bank!

Transparency
Customer Service
TopicLoan Application

A Very Very Very Bad Experience And A Waste Of Time

published

I made a person loan application at their Christie's beach branch, I was told the processing timeframe is 24-48 hours, shockingly it took one week, no communication nor any update. I had to take it upon myself calling everytime and sending emails to be told my application was not approved.

Transparency
Customer Service
TopicLoan Application
FishtailBob

FishtailBobBallarat

  • 10 reviews

They offer a very enticing carrot (rates) and hit you with an even bigger stick.

published
Transparency
Customer Service
TopicBusiness Banking, Credit Card Application, General Transactions, Loan Application and New Account

John T

John TGreater Melbourne (Inner), VIC

Avoid at all cost!! They don't care about their customers!!!

published
Transparency
Customer Service
TopicLoan Application

Aldrin S.

Aldrin S.Sydney, NSW

  • 2 reviews

UNBELIEVABLE SERVICE. DO NOT GO WITH THEM

published

Offering a personal loan with no monthly fees and variable with a secured loan. Got pre-approved and later on got declined saying i was outside of their lending criteria. I have no car loan, no personal loan, great credit rating. I have not had an enquiry in 2 years until now. They couldn't tell me why.. poor service.

Transparency
Customer Service
TopicLoan Application

Melissa P.

Melissa P.Greater Melbourne (Inner), VIC

Bad customer service

published

I saw Irene from the Caroline Springs branch. She said I got approved but then came back and denied my personal loan. Very unhelpful. Definitely won’t recommend Peoples Choice to anyone

Transparency
Customer Service
TopicLoan Application

Never felt so scrutinised :(

published
TopicLoan Application
Ruby

RubyMetropolitan Adelaide, SA

STAY AWAY!!!!

published
Transparency
Customer Service
TopicLoan Application
Joy

JoySouth East Queensland, QLD

  • 3 reviews

Love 'em

published

I have been with the credit union since 1980s when it was Australian Central Credit Union. Always found it a great institution. We have even moved interstate and would not even consider going elsewhere. The call staff are always amazing.

Transparency
Customer Service
TopicGeneral Transactions

Colleen

ColleenDarwin, NT

Insist that PCCU show you the loan application they do for you & the loan assessment

published
Transparency
Customer Service
TopicLoan Application

Leon

Leon

  • 3 reviews

Declined a $10k refinance on a Personal Loan. Shameful Union.

published
TopicLoan Application
1 comment
People's Choice Credit Union
People's ChoicePeople's Choice Credit Union

Anonymous

AnonymousMetropolitan Adelaide, SA

  • 2 reviews

Concierge Practices Deplorable

published
Transparency
Customer Service
TopicBusiness Banking
1 comment
People's Choice Credit Union
People's ChoicePeople's Choice Credit Union

Sunshine

SunshineMetropolitan Adelaide, SA

Shame on closing Port Adelaide branch.

published

2 buses with a walker is too hard for me. Then was told "Take a seat, you will be seen shortly" 1 hr 10 mins later I was still sitting & waiting. Queues were to the door, 1 teller working, many people walked out. Others were told, come back in 1/2 hour, the line shrank to aroynd 10 people lined up. Lunchtime ystrdy. Been with Savings & Loans since 70s.

Customer Service
TopicATM Experience and General Transactions

Page 1 of 7

Questions & Answers

Glenn

Glennasked

What time centrelink payment go in my bank?

1 answer
Fired Up
Fired Up

Ask the bank


Dean F.

Dean F.asked

when dose People's Choice Credit Union Banks.

closed down
Do your maintenance in the middle of the night like everyone else!

1 answer
Joy
Joy

They do


Colleen

Colleenasked

We have queried People’s Choice about home loans established in 2012. Their practices then were questionable, and documentation slipshod or non-existant
We have asked then to give us blank copies of the loan application form and the home loan contract form they use today, so we can see if processes have changed / improved.
They refuse to give them to us.
I am hoping someone who got a loan within the last 12 months or so will read this and be willing to share forms with us.
We are interested only in the text and layout of the forms, so ask that all applicant / property / financial detail etc be redacted.
Can anyone help with this ??

No answers

Get an answer from our members and People's Choice Credit Union representatives

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