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Pepper Money Home Loans

Pepper Money Home Loans

4.2 from 863 reviews · View Statistics

Reviews

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Keith

KeithGreater Melbourne (Inner), VIC

  • 2 reviews

Amazing Customer On Time Service

published

Have a Construction Loan and from the start was advised of the correct process by a real person Maddison. Have followed her process and all payments were on time and Maddison and her team were brilliant to work with and took the time to explain. Later spoke to Eric at Customer Care to assist with the the Interest Rate reduction. Excellent personal service was great to be treated as person and not a number. Will be transferring the Loan to an Investment Property Loan.
Thank You so much Peppermoney Team would highly recommend you to everyone!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateDecember 2019
Loan used forInvestment Property
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DKP

DKPSydney Surrounds, NSW

  • 3 reviews

Always doing what they can to help.

published

Pepper have been fabulous from start to current interactions today.
We needed to refinance and they assisted us when others said it was too hard. I recently rang them to see if they could assist with an interest rate reduction, and once again they assisted us.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forRefinancing
See all answers
1 comment
Pepper
Pepper Money A.Pepper

The reviewer stated that an incentive was offered for this review

You've saved me!

published

Thank you, Pepper, for enabling me to restructure my loans - particularly credit cards - into one manageable home loan. This has significantly reduced our financial stress and we finally feel that we're controlling our financial future. I had my first conversation with the customer care team today - Eric was professional, engaging and provided all of the information that I needed in one phone call.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateNovember 2020
Loan used forRefinancing
See all answers
1 comment
Pepper
Pepper Money A.Pepper

The reviewer stated that an incentive was offered for this review

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Amendra

AmendraSydney, NSW

  • 2 reviews

Great customer service

published

It was great, Jason was very helpful and have me information I wasn't previously aware if. I am very satisfied with the reduction for my loan. I look forward to continuing my relationship with Pepper

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Hi Amendra,
We're grateful for your review and it's wonderful to hear how helpful you've found our Pepper team to be; in particular Jason, who we know will be thrilled to receive your feedback.
Kind regards,
Natalie

MaryAnne

MaryAnneGreater Melbourne (Inner), VIC

Excellent customer service

published

My contact with the Pepper Loan Specialist was exemplary . He listened carefully, demonstrated excellent awareness of the relevant product and provided strategic and helpful advice. I was delighted for the interest rate on my loan to be reduced.

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
See all answers
1 comment
Pepper
Pepper Money A.Pepper
Eric

EricGreater Melbourne (Outer), VIC

Hassle Free Loan

published

Spoke to person from customer care (welcome to pepper money phone call). Very friendly and helpful. Answered all my questions. My loan was easy and hassle free. No hidden costs - everything was stated upfront. Rate was fantastic considering my credit rating. looking to borrow again with Pepper

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateNovember 2020
Loan used forInvestment Property
See all answers
3 comments
Pepper
Pepper Money A.Pepper
Eric
Eric

Hi Natalie. From previous message regarding gift card. Full name on loan is Eric Shane Joseph Charles

Pepper
Pepper Money A.Pepper

Thank you Eric, and best of luck!
Warm regards,
Natalie

Ms Wilkinson

Ms WilkinsonVictoria

Exceptional Customer Service

published

Very pleased that my interest rate dropped with a simple phone call which was answered quickly and efficiently by the customer service representative. Well done Pepper Money on easing my financial pressures.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateFebruary 2019
Loan used forRefinancing
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Hi there,
We're always here to help and glad we could assist with reducing your interest rate! We're grateful for your review and thank you for providing your feedback.
Kind regards,
Natalie

Home Loan with a touch of class

published

I couldn't be happier moving over to Pepper - the service has been next level, they listen and have been very helpful with all our needs, I would definitely recommend Pepper to my family and friends

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan Start DateApril 2019
Loan used forRefinancing
See all answers
1 comment
Pepper
Pepper Money A.Pepper

The reviewer stated that an incentive was offered for this review

Andrew B

Andrew BSydney, NSW

Fair and balanced advice by customer service

published

Mile (in customer service) was most informative and a good listener. Took the time to explain the process for a rate review. In the end gave fair and balanced advice.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Hi Andrew,
Fair and balanced is certainly part of our approach at Pepper Money and we're glad to hear this was the case during your interaction with Mile. Thank you for taking the time to provide us with your feedback.
Kind regards,
Natalie

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Home loan

published

Jack, justin, raymond took the time to understand and listen. No matter what the question was they where always there. They made you feel apart of the pepper family, THANKYOU.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan used forFirst Home
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Ridiculous rate

published

Called up to request a lower rate but was told to wait for next review or refinance. Been 2 years now with Pepper and seems like nothing has changed with the service. I wonder how others who left positive reviews are willing to accept their rates and suprisingly happy with the customer service. Are the reviews even legit?

RBA has again cut the rate and other financial institutions are even passing on the savings to their customers but Pepper won't budge at all.

Pepper, you have my loan id from previous PM and please don't bother engaging or contacting me which i am not going to response unless you are going to lower the rate.

Incentivised ReviewNo
1 comment
Pepper
Pepper Money A.Pepper

Very Good Home Loan Service

published

I've had a positive experience with Pepper Money Home Loans. My customer service experience was very good. The fees and cost were reasonable. The rates also were reasonable. I look forward to future deals :-)

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper
Lee

LeeGreater Melbourne (Outer), VIC

  • 3 reviews
  • 7 likes

The worst mortgage group I've ever dealt with

published

Charged 5.5% interest when the rest of the world are being charged between 2.8% and 4% interest.
They have no scruples, integrity or ethics. I'm trying desperately to move away from them.
I can't say I had any pleasurable moments with them, in the 2-3 years I've been with them.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forRefinancing
See all answers
2 comments
Pepper
Pepper Money A.Pepper
Lee
Lee

Great product and lovely people.

published

Telephoned for a review of our interest rate. Both team members I spoke to were helpful, respectful and very pleasant to deal with. Achieved a new lower rate without being made to feel that we were being done a favour. Many thanks.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Hi Dianne,
Thank you for such wonderful feedback. We are grateful for your review and pleased to hear we were able to assist you with your rate!
Kind regards,
Natalie

Holden C.

Holden C.Greater Melbourne (Metropolitan), VIC

It pays to be loyal

published

Rang to enquire about additional finance and received a rate review with an instant 0.4% reduction before even starting with my new enquiry. Customer service and additional advice given was way more than I expected

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateNovember 2010
Loan used forFirst Home
See all answers
1 comment
Pepper
Pepper Money A.Pepper
Home Loans

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Byron breckel

Byron breckelSydney, NSW

Review interest rate

published

Always polite. And helpful in renewing our interest rate 2 a lower rate . Seemed to go out of there way to help. Happy 2 continue on with my home finance through them

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Hi Byron,
Thanks for taking the to provide your feedback and we're thrilled to hear we were able to reduce your rate!
Kind regards,
Natalie

Dr. Netra Khadka

Dr. Netra KhadkaGreater Melbourne (Metropolitan), VIC

I am totally satisfied and happy being with Papper Money

published

I didn't know that Papper Money could review my interest rate and give me some discounts. I knew this only after two years being with them and received recently a reasonable discount on my home loan. I am quite satisfied and happy with this.

Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Hi Dr Khadka,
You are most welcome! It was our pleasure to have assisted you with your rate and thanks for the time you've taken to share your experience with us.
Kind regards,
Natalie

Khaled khazma

Khaled khazmaSydney, NSW

100/100 Sensational Pepper Group

published

It’s an absolute pleasure to praise and recommend pepper especially Mikayla she’s an asset to the finance industry. As a property investor she understood my needs and rewarded me accordingly. Superb customer service and extremely satisfying.
Rating 100/100 Mikayla.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
See all answers
1 comment
Pepper
Pepper Money A.Pepper
Suzi

SuziSouth East Queensland, QLD

A Pleasant Surprise

published

Mile was friendly & helpful. I phoned to discuss my existing loan. He offered me a lower interest rate immediately which has now happened a few times, without me asking. That was a pleasant surprise. Can’t ask for better service than that.
I have been impressed with my Pepper Loan so far, and am grateful as they want to help me save on my loan, which for most lenders is few & far between.

Transparency
Customer Service
Application Process
Timeliness
Loan used forSecond Home
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Hi Suzi,
We appreciate you recognising the efforts of Mile, who provided you with such helpful and positive customer service. Thanks for your wonderful feedback which we'll be sure to pass on to Mile.
Kind regards,
Natalie

The reviewer stated that an incentive was offered for this review

Karyn

KarynSouth East Queensland, QLD

Great Customer Service

published

My inquiry today was with two different areas. Both officers handled my queries efficiently and professionally. They followed through with emails in a timely manner. Both 'issues' resolved in minutes. My loan was reviewed and interest rate reduced. If you don't ask, you don't get!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Hi Karyn,
It was our pleasure to have assisted you with your enquiry today and to have also reviewed your interest rate. Thank you for your review!
Kind regards,
Natalie

Page 1 of 44

Questions & Answers

krystel o.

krystel o.asked

Will pepper money be passing on the rates cut this time ? Didn’t pass on any of it last time.

1 answer
Pepper
Pepper Money A.Pepper

Hi Krystel,
Following the RBA’s decision to cut rates at their meeting on Tuesday 3 November, Pepper Money will consider its position and we will notify you once a decision has been made.
Kind regards,
Natalie

Michael king

Michael kingasked

hi my name is michael king i have a loan agreement 1244780 which has a repayment plan with principal & interest id like to just set it up as interest only please. i do have a lease agreement which i can happily forward to you.

1 answer
Pepper
Pepper Money A.Pepper

Hi Michael,
Thank you for reaching out to us. I can see that you've spoken to us today about your enquiry. If you have any outstanding concerns, please contact us on 1300 650 931.
Kind regards,
Natalie

Erfanul

Erfanulasked

how much deposit we need for investment property? If enough equity still need to income proof?

1 answer
Pepper
Pepper Money A.Pepper

Hi Erfanul,
You will generally need around a 10% deposit however you may wish to speak to a lending specialist to get a better idea of your borrowing capacity. Please call us on 13 73 77 Monday to Friday from 8am to 6pm (AEST).
Hope this helps.
Kind regards,
Natalie

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Details

CategoryHome Loans
Business TypeNon-Bank Lender

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