2Pepper Money Home Loans

Pepper Money Home Loans

 Verifiedpeppermoney.com.au
2Pepper Money Home Loans
4.2

1,265 reviews

PositivevsNegative
81% · 1,022227 · 18%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Loan TypeFixed Rate, Variable Rate, Line of Credit and Split
Loan used for
  • First Home
  • Second Home
  • Investment Property
  • Renovation
  • Refinancing
  • Home Construction
Loan Term25.406 years
Transparency
4.0
Customer Service
4.1
Application Process
4.2
Timeliness
4.0
Online Tools
3.9

Reviews

1,265 reviews
Yogi
YogiGreater Melbourne (Inner), VIC3 posts
 
  • Thumbnail
  • Thumbnail
Pepper Money
Pepper Money   DM   
More
Danny.i
Danny.iSydney, NSW18 posts
  Verified
  • Thumbnail
customer_first_namec
customer_first_namec3 posts
 

Pepper Money Listen

Pepper Money gave us a chance, income is high but being self employed no banks want to know. Pepper Money made this work with purchasing a new home and flipping existing home into an investment. Very happy, thankyou pepper money! Show details ·  1
Reza
Reza
 

new website a nightmare

new website terrible and confusing. does not give the options we used to have like withdrawal from loan account. Show details
Pepper Money
Pepper Money   DM   
More
Melissa R.
Melissa R.South West, WA
 

Terrible service

Worst customer service experience ever!! Currently paying exorbitant interest rate and never missed a payment once, tried to get a rate review and was pushed off the phone before I could even get a word in! Absolute disgrace! Show details
Pepper Money
Pepper Money   DM   
More

Hi Melissa, Thank you for taking the time to raise your concerns. If you're happy to provide your loan id and contact details via private message, we'd appreciate the opportunity to review this for you.
Kind regards,
Natalie

Gabriel B
Gabriel BGreater Melbourne (Metropolitan), VIC8 posts
 
Pepper Money
Pepper Money   DM   
More
Avinash D.
Avinash D.
 

Good Job, thank you

Just wanted to post how happy I was with a recent experience with the team at Pepper Money. I was trying to sort out a few things financially and the team helped me ensure that I had the breathing space I needed to make it all work. Show reply
Peter M.
Peter M.
 

Thank you Pepper Money

I cannot thank the team at Pepper Money enough. Having first been given an opportunity to get a loan when my bank turned us away the service team has been absolutely brilliant to deal with. When you have become used to waiting times of an hour or more for most businesses I don't think I have waited more than a couple of minutes for this team and then their phone service people are so nice to deal with. Great job and I just had to acknowledge it. Show details ·  1
Mustufa
Mustufa
  Fair Incentive
Pepper Money
Pepper Money   DM   
More
Christine L.
Christine L.Gippsland, VIC
 

Pepper Money always help me even though I am on a Disability Pension

The first time I used Pepper Money they were fantastic because the Loan Specialist took ownership of the loan. The second time the Loan Specialist was new to Pepper Money and just followed the process. However I have used Pepper Money twice and overall they are a great company. I have a good credit score, own a home but had bad luck with my health and are on a Disability Pension. The banks would not give me a loan because I am on a Disability Pension but Pepper Loans are always willing to help me. I do recommend them. Show details ·  1
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Sam I.
Sam I.
 

Great Change

I moved my loan to Pepper Money early last year and I have to say that after moving across from the other lender I have not looked back. Their team is great, I never have to wait long unlike most other places I call these days and they have delivered on everything they said. They don’t always have all the bells and whistles but they make up for it elsewhere. Show details ·  1
Application Process
Online Tools
Joe L.
Joe L.
 

Had a wonderful experience

The service team at Pepper Money is first class. I had a small problem with the payments for my loan and the team there sorted me out with a minimum of fuss and made me feel a lot better about the situation. Show reply
A A.
A A.
 
Pepper Money
Pepper Money   DM   
More
Gord F
Gord F38 posts
 

DO NOT DO NOT DO NOT Use!

These people have one of the worst sites I have tried to use. No back up support. If you don't have an engineering degree forget using them. Very problematic site. I am just a seller... and it is ridicules the problems using them. I don't need the hassle of dealing with a machine that is problematic. And as per a lot of these things now no where to get real person help or support. Boycott all places that can't actually supply a customer service. Don't go near this lot , very bad.
Pepper Money
Pepper Money   DM   
More
Delayed Discharge
Delayed Discharge3 posts
  Verified

Delaying Discharge

Love to take you money at exorbitant interest rates, but when we are trying to discharge to refinance with another lender, delaying discharge for no reason. All required documents have been received no reason not to process settlement, but have pushed it out to an unacceptable date. Been a customer for over 20 years, will never go back again and will never recommend to others. There delays are costing us money as we have other things pending on settlement.
Pepper Money
Pepper Money   DM   
More

Questions & Answers

Mantle
Mantle

Why has My nominated redraw account been removed from your site without My permission???

Pepper Money
Pepper Money   DM   

Hi Mantle, Thank you for reaching out - so we can investigate this for you, please contact us on 137 377.
Kind regards,
Natalie

Therese M.
Therese M.

If I get a reduced rate on my home loan, how long will it ladt before the rate goes up again?

Pepper Money
Pepper Money   DM   

Hi Therese, Unfortunately we don't know the answer to your question. Part of this is also dependent on what decisions the RBA makes.
Kind regards,
Natalie

jucelinoms73
jucelinoms73

How long do I have stay with peppemoney before I can refinance

Pepper Money
Pepper Money   DM   

Hi there, Thank you for reaching out to Pepper Money. There is no minimum time you need to have your loan with us before you can refinance.
Kind regards,
Natalie

See all Pepper Money Home Loans questions

Details

CategoryHome Loans
Business TypeNon-Bank Lender
Visit official website

Contact info for Pepper Money Home Loans

Mon8:00 am - 6:00 pm
Tue8:00 am - 6:00 pm
Wed8:00 am - 6:00 pm
Thu8:00 am - 6:00 pm
Fri8:00 am - 6:00 pm
SatClosed
SunClosed
  • ABN: 55094317665

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.