Pepper Money Home Loans
- peppermoney.com.au
- ✓ Verified company
1,251 reviews · Statistics
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- First Home (99)
- Second Home (76)
- Investment Property (71)
- Renovation (17)
- Refinancing (163)
- Home Construction (10)
Reviews
They fit the bill for your needs
Good people to deal with.
Website could use a little work.
Honest business to deal with no hidden costs all up front and honest.
AVOID PEPPER AT ALL COST
DO NOT SIGN UP WITH PEPPER! THEY DELAY REFINANCING! IF YOU’RE ALREADY WITH PEPPER, REPORT THEM TO AFCA, ITS THE ONLY WAY TO GET OUT.
Once they get you on board, its too late. They will drain you and try to keep you as long as possible! They LIE to your face! The incompetence and greed is unbelievable. All these customers with 5 star reviews will regret they ever gave the 5 stars, unless they are fake or paid to do reviews. Disgusting!
They move money into the wrong account and overcharge, several times! They say they will increase by this % bu
Excellent Experience
Marie and her team were wonderful during the process of refinancing my home loan. Everything was discussed clearly, it all went so smoothly and couldn’t have been happier. I highly recommend Pepper! Thank you all so much
... Read moreAuthor stated being incentivised for this review
Great alternative to the big banks
Pepper Money was an absolute pleasure to deal with. My situation was not straight forward and I am grateful there is alternative lenders to the bank. I was guided and updated throughout the process and have successfully refinanced with Pepper. Great service!
... Read more
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very easy to deal with
customer service perfect, no request was to hard very satisfied
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WARNING: DONT EVER TRUST PEPPER
Pepper increased rates since May 2022 15 times and of those 7 times were ABOVE the official cash rate.
They suck you in then your toast.
RUN.
Hi JL,
We appreciate you providing us with your feedback.
The interest rate rises have a big impact on our customers, so any decision made by us to increase them is a difficult one. There have been ti
Interest rate hike
Just received notification that our rate rise is .35% is this a joke? I expected .29% unbelievable.
... Read moreHi Therese,
Thank you for your feedback.
We never take the decision to raise interest rates lightly, as we understand the impact it can have on our customers.
Oh please, you say the same thing when you raise it .29% Pepper have no loyalty whatsoever to their customers especially with cost of living conditions today.
Hi Therese,
We do understand the pressure some of our customers are under. If you're happy to chat about this further, please let us know your loan id and contact details via private message and we'll reach out to you.
warm regards,
Natalie
Excellent customer service
We recently refinanced through Pepper and are really happy, the process was made simple. Thank you.
... Read moreAuthor stated being incentivised for this review
The worst experience I have ever had in my 77 years with a financial institution.
Customer service is beyond terrible. I have been waiting two years for someone to help me set up online banking. I receive Statements with the wrong loan number listed. And the interest rates are much higher than the banks.
... Read moreHi Margaret,
We appreciate your feedback, however it's disappointing to hear that you've been unhappy with the service you've said you have received.
If you could kindly let us know your loan id and c
Find out how Pepper Money Home Loans compares to other Home Loans
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Alexander Lim was outstanding!
Alex was absolutely outstanding. His service, support, knowledge and advocacy was second to none. Seamless service with high class professionalism. Thank you Alex, I will definitely refer family and friends to you.
... Read more
Loan repayments
Having trouble with the repayments I have had three different monthly amounts since we settled the loan
... Read moreAuthor stated being incentivised for this review
Great company to deal with
From the very first phone call when enquiring about a loan, through every step of the loan process to final approval, I have nothing but praise for the way our application was handled. Prompt responses, friendly and informative staff and clear and timely assistance through every step. Such a different experience than dealing with our bank where clearly we were just a number, Pepper took the time to understand our circumstances and made our application personal. No better feeling than being treated as a human rather than a number.
... Read moreFind out how Pepper Money Home Loans compares to other Home Loans
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Above and beyond
The team were able to assist me with all my needs, making the process easy and stress free. Highly recommend.
Top notch service
Cannot fault the team at Pepper, service levels exceed expectations, always willing to assist.
The Pepper Money Team - first class
After having had a negative experience with my broker I was really happy that they at least got me a loan with a business which really seems to know what they are doing.
... Read moreQuestions & Answers
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Details
| Category | Home Loans |
|---|---|
| Business Type | Non-Bank Lender |
Contact info for Pepper Money Home Loans
| Mon | 8:00 am - 6:00 pm |
|---|---|
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 55094317665
Extra Information
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Hi Mr T,
Thank you for your feedback. We are sorry to hear that your experience with us has not been the greatest and that you have faced delay with your discharge - however we pride ourselves in add
... Read moreressing our customer concerns in a consistent, timely manner within SLA's provided. If you could kindly let us know your loan details and contact details, we would appreciate your time to discuss your concerns. You can send this via private message, or email us at cx@pepper.com.au