Pepper Money is offering reviewers that provide a review, that is either positive or negative, the chance to win one $250 voucher. This is drawn randomly at the end of each month. This incentive campaign ends on January 31st, 2020. It is possible that the reviews below are written by reviewers that may have received this incentive. For more information, you can read .
They were easy to deal with
Customer service was excellent. We found pepper offered us a better rate than other places due to our situation. We were weary using an alternate lender from the big banks but definatly a good outcome, with great communication and easy online services.
Pepper have saved me, I was told by lenders not a chance but pepper delivered a product that suit my needs with a reasonable interest rate. Going through a div can be quite messy and failure by the other party to pay bills or credit cards left a mark on my file. Pepper were very thorough and open and honest from the beginning. Thank you pepper.
Had a Land Loan which Pepper Money did a wonderful job of settling within 1.5 weeks which was amazing and really appreciated the great supportive work there staff performed on getting this timely done.
Also the interest rate I received is phenomenal and better than any bank which is outstanding!
Definitely love to stay with Pepper Money when I come to Construction Loan soon.
Right Option for Me
Pepper Money had the product that I needed and at the right time.
I did have an extra unexpected cost with this loan though.
Also the customer service has been great so far, so I am very satisfied.
Hard to get finance
Pepper money can’t help everyone
We have excellent credit, good proven income and wanted a low doc home loan and a 90% lvr construction loan but because our property is rural pepper money can’t help us. Even though it’s 10 minutes from a main town and has proven equity.
Approved us and gave us another chance to having our own home again!
We had a very quick and amazing experience with Pepper after being thrown around by another non bank lender. From the initial application process till settlement I couldn't fault their service! We have dealt with a lot of lenders and home loans in the past, all mainstream and as far as service and promptness goes, and believe it or not, to be honest, Pepper have been the best. We ran into a few credit problems in the last few years which gave us a not so nice credit rating but we were able to finally get back on our feet, but our credit rating was already destroyed. Pepper gave us another chance and after carefully considering our situation approved our loan. The credit manager took the time to carefully look at our situation and even had please explain for certain things and expenses which is fair enough especially when it comes to responsible lending. Together with our broker we had valid reasons and explained our expenses and she was happy with that. Apart from that my broker has even said how impressed she was with the professionalism of the credit manager and that she was just such a nice person, down to earth and didn't treat us like criminals ( which is what a lot of credit managers are like). Once we accepted the offer the docs were sent asap and we signed with our broker and sent to the solicitors and settlement even happened a couple of days earlier. The only unfortunate thing is the price you have to pay to enter the housing market after having a bad credit rating is the interest is sky high. A bit unfair as you would think that lenders would try to help bring the repayments down than up by giving you the same interest rate to everybody else and maybe have some other high risk alternative. It is what it is but I guess if I hadn't of got myself into that situation I could of have had a good interest rate and hope that I can refinance again with someone non lender and get the low interest rate that most people have. But anyway I've only had this loan for two months so hoping Pepper continue to provide good service. Lucky for me there has been two rate changes and they have honoured them both and I hope they will continue to lower them! Even when I have called twice to change direct debit dates and ask a question they have been very good and professional. fingers crossed you can live up to your bargain pepper and I can convince genuine people who are struggling to obtain finance to give you a go. :)
Slow changing decisions cost me money and put me further behind.
Disappointed in the yes initially to 95% then 90% then the constant changing of the goalposts you advertise 3.53% charge me 7.5 therefor I couldn't afford it. I failed at a business yes I gave it ago, nothing to do with my situation now. 4.5 years later. By changing as they went I lost money on lawers and building and pest and take a long time between conversations and ghost you.
They know you need them as they are your only choice.
I was conditionally approved and said no as the fees, interest rate, charging me their lawyers fees and other conditions were just not maintainable the disappointing this is nothing like they speak on their website.
Now I have to go pay rent of $400 per week for the dog to have a yard, that's more than a mortgage payment
Couldnt get another loan
Applied for a loan, good credit history no defaults, current customer, all loan payments made up to date.
Got preapproved, then emailed declined citing normal standard reasons.
Applied to loans.com.au got approved and loan settled quickly with a great rate.
Would not recommend to anyone
All payments being paid late some 2 weeks after builders requirement. Final payment being held for 3- 5 days "processing time" causing delayed handover due to funds not being paid on time. Promised call backs and never received them. Took me waiting on hold and refuding to hang up till I spoke to someone.
Do not go with Pepper if you can avoid it. More head ache than its worth!!!!!
Clear, Concise and Very Helpful
My experience with Pepper Money was very favourable from the outset. I was placed under the guidance of Katie Archibald who made the whole loan process manageable. I have taken out many loans with the banks over the years, but I must say the friendship and ease of talking to Katie and her team made me feel important and respected. The loan itself was clearly expressed in a succinct manner. It wasn't long before I knew I had qualified for the loan. All costs were clearly stated and there weren't any surprises. Gathering documentation and forwarding it to Pepper wasn't a difficult task. The whole loan was conducted electronically and via phone. I'm seeking another purchase of a warehouse and office and will be approaching Pepper Money for the funding. It is with no hesitation that I would recommend Pepper Money as a mortgage lender. Thank you to Katie Archibald and her team for the loan. Winston 23/07/2019
New to Pepper
Recently recommended by our broker. The process went smoothly apart from Pepper sending us the documents instead of sending them to our broker (minor issue which did not cause any trouble). Happy so far!
High Interest Rates
We have been with Pepper for many years. Interest rates continually rising. I rang to try to negotiate rates, they will find trivial reasons eg( two weeks overdue in payment) to refuse rate cut, have never defaulted on loan and have proven that we can repay on high rate, so how can we be a risk on lower rate ?? I feel they will do whatever they can to keep you on a high rate of interest, stay away from these people.
First loan payment I arranged for a change in the deduction date by 3 days to line up with my salary, and also for the credit on my account to be used as part payment. Neither of these things happened leaving us around $1000 out of budget and NO money over the next 3-4 days. We also have no redraw facility which was requested several times. There is no weekend service to attempt to resolve this either. Very unimpressed!
Best home loan experience by far
We refinanced our investment property with pepper money and it was from start to finish a simple and easy process, by far the best experience we have had to date. The customer service was impeccable and all questions were answered promptly. I highly recommend.
Excellent Team Support
Only switched last week but already received a phone call to see if there was anything further they could do. Never had that from my previous lender. As I am a single self employed female no other lender would even consider me - I am too high a risk even though I have always paid my debts in advance and have been in finance for over 30 years. Can anyone tell me what is the proportion of female to male bankruptcy?
Fantastic!!! So happy i made the move to PEPPER
Fantastic - so happy i moved my home loan over to Pepper, such lovely and very helpful staff, i felt like i was treated as a person, coming from a BIG 4 bank and a bank who BIG NOTES themselves on helping small businesses, never helped me the way Pepper has.
Our First Home Loan
With the help of our broker, we found Pepper Money Home Loan to help us finance our home in a swift manner. Customer service is very present and follow through the phases. Will definitely consider Pepper for our next home loan which is hopefully soon!
R F S
It has been over a week and we have no account details or intro pack delivered
Unfortunately it has been over a week and we have no account details or intro/info pack delivered.
Spoke to nice/friendly gentleman on phone however received two conflicting bits of information.
This survey is now asking for 30+ words. Looked like it had maximum of 30..... so I deleted my other detailed comment and not retyping it.... wt?
With the help of our broker, we found Pepper Money Home Loan to help us finance our dream home in a swift manner. Customer service is very present and follow through the phases.
Been 3 months waiting for decision kept being told all good yes information all there blay blay 3months and told today not going to get finance unethical unprofessional heart breaking why werent we told 2,.5 months ago disgraceful to string us along. Can handle a no but hey shouldve been weeks ago
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