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Pepper Money Home Loans

Pepper Money Home Loans

4.2 from 720 reviews

They were easy to deal with

Customer service was excellent. We found pepper offered us a better rate than other places due to our situation. We were weary using an alternate lender from the big banks but definatly a good outcome, with great communication and easy online services.

Transparency
Customer Service
1 comment
Thank you for considering Pepper Money for your lending needs and for allowing us the opportunity to offer you a competitive interest rate. We appreciate your review and trust our fantastic customer service will continue. Kind regards, Natalie

Pepper Money

Pepper have saved me, I was told by lenders not a chance but pepper delivered a product that suit my needs with a reasonable interest rate. Going through a div can be quite messy and failure by the other party to pay bills or credit cards left a mark on my file. Pepper were very thorough and open and honest from the beginning. Thank you pepper.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJune 2019
Loan used for:Investment Property
1 comment
Thank you for your feedback! We're so pleased to hear that we were able to provide you with a loan that suits your needs and we also appreciate your acknowledgement of our service during the process. Welcome to Pepper Money! Kind regards, Natalie

Fast Settlement

Had a Land Loan which Pepper Money did a wonderful job of settling within 1.5 weeks which was amazing and really appreciated the great supportive work there staff performed on getting this timely done.
Also the interest rate I received is phenomenal and better than any bank which is outstanding!

Definitely love to stay with Pepper Money when I come to Construction Loan soon.

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Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJuly 2019
Loan used for:Home Construction
1 comment
What great news! It’s our pleasure to have provided you with a great interest rate and we look forward to hearing from you for your construction loan. With thanks, Cassandra

Right Option for Me

Pepper Money had the product that I needed and at the right time.
I did have an extra unexpected cost with this loan though.
Also the customer service has been great so far, so I am very satisfied.

1 comment
That's fantastic Denise, we're thrilled to receive your feedback. If you would like to speak with us about the fee you have mentioned, please feel free to contact us on 1300 650 931, or reach out to your broker. Kind regards, Eric

Pepper money can’t help everyone

We have excellent credit, good proven income and wanted a low doc home loan and a 90% lvr construction loan but because our property is rural pepper money can’t help us. Even though it’s 10 minutes from a main town and has proven equity.

1 comment
Hi, and thanks for reaching out to Pepper Money. We're sorry we weren't able to assist you with a loan to build your home and can certainly understand your disappointment. If you would like speak to us about this, please send us your application reference number and contact details via private message and we will get in touch with you to discuss further. Kind regards, Cass

Approved us and gave us another chance to having our own home again!

We had a very quick and amazing experience with Pepper after being thrown around by another non bank lender. From the initial application process till settlement I couldn't fault their service! We have dealt with a lot of lenders and home loans in the past, all mainstream and as far as service and promptness goes, and believe it or not, to be honest, Pepper have been the best. We ran into a few credit problems in the last few years which gave us a not so nice credit rating but we were able to finally get back on our feet, but our credit rating was already destroyed. Pepper gave us another chance and after carefully considering our situation approved our loan. The credit manager took the time to carefully look at our situation and even had please explain for certain things and expenses which is fair enough especially when it comes to responsible lending. Together with our broker we had valid reasons and explained our expenses and she was happy with that. Apart from that my broker has even said how impressed she was with the professionalism of the credit manager and that she was just such a nice person, down to earth and didn't treat us like criminals ( which is what a lot of credit managers are like). Once we accepted the offer the docs were sent asap and we signed with our broker and sent to the solicitors and settlement even happened a couple of days earlier. The only unfortunate thing is the price you have to pay to enter the housing market after having a bad credit rating is the interest is sky high. A bit unfair as you would think that lenders would try to help bring the repayments down than up by giving you the same interest rate to everybody else and maybe have some other high risk alternative. It is what it is but I guess if I hadn't of got myself into that situation I could of have had a good interest rate and hope that I can refinance again with someone non lender and get the low interest rate that most people have. But anyway I've only had this loan for two months so hoping Pepper continue to provide good service. Lucky for me there has been two rate changes and they have honoured them both and I hope they will continue to lower them! Even when I have called twice to change direct debit dates and ask a question they have been very good and professional. fingers crossed you can live up to your bargain pepper and I can convince genuine people who are struggling to obtain finance to give you a go. :)

Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Second Home
1 comment
Thanks so much Tamara! We are extremely pleased to hear that we were able to help you to achieve your goals! At Pepper, we understand how difficult it can be to get a loan and strive to help everyone no matter their situation. Thank you for taking the time to share your positive experience. We trust that our prompt and friendly service will continue and we look forward to working with you. Kind regards, Natalie

Slow changing decisions cost me money and put me further behind.

Disappointed in the yes initially to 95% then 90% then the constant changing of the goalposts you advertise 3.53% charge me 7.5 therefor I couldn't afford it. I failed at a business yes I gave it ago, nothing to do with my situation now. 4.5 years later. By changing as they went I lost money on lawers and building and pest and take a long time between conversations and ghost you.
They know you need them as they are your only choice.
I was conditionally approved and said no as the fees, interest rate, charging me their lawyers fees and other conditions were just not maintainable the disappointing this is nothing like they speak on their website.
Now I have to go pay rent of $400 per week for the dog to have a yard, that's more than a mortgage payment

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Couldnt get another loan

Applied for a loan, good credit history no defaults, current customer, all loan payments made up to date.

Got preapproved, then emailed declined citing normal standard reasons.

Applied to loans.com.au got approved and loan settled quickly with a great rate.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
1 comment
Hi Clinton, thanks for taking the time to provide your feedback. We're very sorry to hear about your frustration with your loan application and would like the opportunity to discuss your concerns in more detail to help us improve our service. Would you be able to please confirm your name and application number via private message and I can arrange for a call back from a member of our team? Thanks, Natalie

Would not recommend to anyone

Constuction loan!
All payments being paid late some 2 weeks after builders requirement. Final payment being held for 3- 5 days "processing time" causing delayed handover due to funds not being paid on time. Promised call backs and never received them. Took me waiting on hold and refuding to hang up till I spoke to someone.

Do not go with Pepper if you can avoid it. More head ache than its worth!!!!!

Transparency
Customer Service
Loan used for:First Home
1 comment
Hi, thanks for reaching out to us and for taking the time to let us know about the issues you are experiencing with your Pepper loan. The level of service you have said you've received is certainly not the level of service we aim to provide and we would be extremely grateful for the opportunity to speak with you about this. If you could kindly send us your loan id and contact number, a member of our Construction Team is available to speak with you. Kind regards, Natalie

Clear, Concise and Very Helpful

My experience with Pepper Money was very favourable from the outset. I was placed under the guidance of Katie Archibald who made the whole loan process manageable. I have taken out many loans with the banks over the years, but I must say the friendship and ease of talking to Katie and her team made me feel important and respected. The loan itself was clearly expressed in a succinct manner. It wasn't long before I knew I had qualified for the loan. All costs were clearly stated and there weren't any surprises. Gathering documentation and forwarding it to Pepper wasn't a difficult task. The whole loan was conducted electronically and via phone. I'm seeking another purchase of a warehouse and office and will be approaching Pepper Money for the funding. It is with no hesitation that I would recommend Pepper Money as a mortgage lender. Thank you to Katie Archibald and her team for the loan. Winston 23/07/2019

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Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJuly 2019
Loan used for:Renovation
1 comment
Hi Winston, it's an absolute pleasure to have you on board. It's wonderful to hear how helpful you've found our Pepper team to be, particularly Katie, who I'm sure will be thrilled to receive your review. Welcome to Pepper Money!

New to Pepper

Recently recommended by our broker. The process went smoothly apart from Pepper sending us the documents instead of sending them to our broker (minor issue which did not cause any trouble). Happy so far!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
1 comment
Hi there Mathieu, glad to hear that you're happy with Pepper Money although we're sorry about the oversight with the paperwork. If this is something you'd like us to look into further, please don't hesitate to call us on 1300 650 931. Regards, Natalie

High Interest Rates

We have been with Pepper for many years. Interest rates continually rising. I rang to try to negotiate rates, they will find trivial reasons eg( two weeks overdue in payment) to refuse rate cut, have never defaulted on loan and have proven that we can repay on high rate, so how can we be a risk on lower rate ?? I feel they will do whatever they can to keep you on a high rate of interest, stay away from these people.

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Customer Service
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Online Tools
Loan TypeSplit
Loan Start DateAugust 2013
2 comments
Pepper Money came back with a lower interest rate, with a promise that they will review our account in 4 months and decide on a reviewed interest rate. Lets see what happensHi Shay. Firstly, thank you for posting your review and taking the time to let us know about your frustrations with your interest rate. We would appreciate the opportunity to speak with you in detail about the concerns you have raised. If you could please send us your loan number and contact details via private message, a member of our team will be in contact you. With thanks, Natalie

Very unimpressed!

First loan payment I arranged for a change in the deduction date by 3 days to line up with my salary, and also for the credit on my account to be used as part payment. Neither of these things happened leaving us around $1000 out of budget and NO money over the next 3-4 days. We also have no redraw facility which was requested several times. There is no weekend service to attempt to resolve this either. Very unimpressed!

Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Refinancing
1 comment
Thank you for bringing this to our attention and we are sorry to hear that you have not had a positive experience with us. We'd like to look into this for you as soon as possible to see what we can do to help. If you could please send us your loan id and contact details via private message, we will call you to discuss a way to fix this. Alternatively, you may contact us on 1300 650 931. Kind regards, Natalie

Best home loan experience by far

We refinanced our investment property with pepper money and it was from start to finish a simple and easy process, by far the best experience we have had to date. The customer service was impeccable and all questions were answered promptly. I highly recommend.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used for:Investment Property
1 comment
Thank for your taking the time to provide this wonderful feedback, Melissa. We appreciate you letting us know and are glad to hear that you are happy with the service we have provided. Kind regards, Natalie

Excellent Team Support

Only switched last week but already received a phone call to see if there was anything further they could do. Never had that from my previous lender. As I am a single self employed female no other lender would even consider me - I am too high a risk even though I have always paid my debts in advance and have been in finance for over 30 years. Can anyone tell me what is the proportion of female to male bankruptcy?

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJuly 2019
Loan used for:Refinancing
1 comment
Hi Jacqui, thank you for such a lovely review. We're thrilled to have been able to assist when the banks weren't willing. Unfortunately the question regarding the proportion of female to male bankruptcy is not a statistic we have available, so I apologise for not being able to answer this for you. With thanks, Natalie

Fantastic!!! So happy i made the move to PEPPER

Fantastic - so happy i moved my home loan over to Pepper, such lovely and very helpful staff, i felt like i was treated as a person, coming from a BIG 4 bank and a bank who BIG NOTES themselves on helping small businesses, never helped me the way Pepper has.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used for:Refinancing
1 comment
Hi Melanie. Thanks so much! At Pepper we strive to provide exceptional customer service and understand the importance of being treated like a person and not a number. We trust that this will continue during your time with Pepper Money. Thanks for sharing your experience with us. Kind regards, Natalie

Our First Home Loan

With the help of our broker, we found Pepper Money Home Loan to help us finance our home in a swift manner. Customer service is very present and follow through the phases. Will definitely consider Pepper for our next home loan which is hopefully soon!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateDecember 2018
Loan used for:First Home
1 comment
Thanks so much, Irene. It's fantastic to receive feedback like yours which lets us know we're doing a good job. Welcome to Pepper and thanks for such a lovely review. Kind regards, Rachael

It has been over a week and we have no account details or intro pack delivered

Unfortunately it has been over a week and we have no account details or intro/info pack delivered.
Spoke to nice/friendly gentleman on phone however received two conflicting bits of information.
This survey is now asking for 30+ words. Looked like it had maximum of 30..... so I deleted my other detailed comment and not retyping it.... wt?

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
1 comment
Thanks so much for getting in contact with us. It's a little concerning to hear that you have received conflicting information regarding your new loan. If you could send us your contact details and loan number via private message, we would appreciate the opportunity clarify this with you. We look forward to hearing from you. With thanks, Stacey.

Excellent service

With the help of our broker, we found Pepper Money Home Loan to help us finance our dream home in a swift manner. Customer service is very present and follow through the phases.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJune 2019
Loan used for:Second Home
1 comment
Thanks for taking the time to provide your feedback, Cendrine! We're thrilled to know that we were able to assist you with the purchase of your new home. We trust that our exceptional customer service will continue and it's great to have you on board. With thanks, Natalie

Terrible service

Been 3 months waiting for decision kept being told all good yes information all there blay blay 3months and told today not going to get finance unethical unprofessional heart breaking why werent we told 2,.5 months ago disgraceful to string us along. Can handle a no but hey shouldve been weeks ago

Transparency
1 comment
Hi Phyllis, thanks for providing your feedback, although we're sorry to hear that you are unhappy with the loan application process. We would appreciate the opportunity to speak with you about this so we can understand what occurred. If you could please send us your loan application reference number and contact details, we will get in touch with you to discuss this further. Kind regards, Natalie

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Questions & Answers

I have had my loan with pepper money for 6 months at a much higher rate, just wondering if they would reduce rate or do I have to go with another lender?
4 answers
I have heard they might if you askGo with another lender if you have the opportunity. Pepper Money cares about its investors, not its customers. I actually feel sorry for their customer service staff as they have to sell the companies spiel. They are only out for huge profits with no care for you! They might reduce it by a bit, but rest assured there will be another letter in the mail soon enough talking about higher lending blah blah blah and by the way that’s justifying our rate increase! As a customer of 3 years, I’ve seen it at least 7 times now! Get out while you can!Hi Georgina, We'd be happy to discuss your interest rate with you. Please contact us on 1300 650 931 and ask to speak with a Customer Care Officer. Kind regards, Natalie

Hi I'm very happy with Pepper however the one issue is around how you calculate repayments. You divide the monthly amount by 4 to work out weekly repayments. This means you end up being 4 weeks ahead each year. It also obviously increases your weekly repayment by around 50 a week more or less depending on amount borrowed. No other lender I've known calculates weekly repayments like this. It can be easy fixed and would even out repayments over the year. This should be fixed I have lodged a report about it but heard nothing. Cheers Luke
9 answers
Hi Luke, I found with Pepper if you make enough noise eg through this website Pepper will respond. With my issue they flatly denied my request for a rate reduction, yet I week later after posting my complaint they immediately reduced my interest rate. I spoke to a staff member named Natalie. I didn't realise the weekly payment point that you are making. Make a lot of noise , they will respond Cheers SheilaHi Luke, We'd be more than happy to look into this for you. You mentioned you have already raised this with us? If you could please send us your loan id and contact details via private message, we will follow up your request and call you with the outcome. With thanks, RachaelHi Rachael just sent you a message. Cheers Luke

We have an application pending with pepper . Its yet to be approved. Its 15% deposit. I am self employed yet worked as q contractor with guaranteed work for the last two years. Earning 74k a year. My husband is a chef with guaranteed hours, minimum pay per week on casual pay for flexibility for when I need to do events. Hes been in this particular role for 5 months. Wr are being told he needs to be in the job for 6 months. With a few weeks to go will we get this through? We are sick with worry over this and waiting on our broker to fight for us. We have great combined guaranteed earnings, pay everything on time every time and are saving at least 5k a month. How this can not go through is beyond us. Would love to understand
2 answers
Hi Joanne, thank you for reaching out to Pepper Money. I can certainly understand that you are feeling uncertain about whether your loan will be approved. As you have applied for your loan through a broker, you will need to raise your concerns with them. We strongly suggest contacting them so you can get the answers you need. Kind regards, NatalieWe dont want to know you as you did it through a broker typical. The broker is getting there information from you Pepper money

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