Pepper Personal Loans
- peppermoney.com.au
- ✓ Verified company
678 reviews · Statistics
Reviews
Unresponsive and dismissive
I applied for a personal loan of $30k on Friday 24 November 2023. I had no response or update until I prompted them via email on Thursday 29 November.
They responded to my email within 5 minutes with a faceless/nameless reply stating:
"Thank you for applying through Pepper Money Personal Loans.We have assessed your application, and it does not meet our lending criteria. You will receive further communication via email within the next 3 business days."
Firstly, I wouldn't apply for a loan without knowing what I could afford and having a dece
... Read morent credit rating. Secondly, I provided all the necessary information for them to process the application. This was my second bad experience with Pepper. I was willing to give them the benefit of the doubt. After this, never again."Once the assessment is complete we notify you of the outcome..." - why did I have to ask for an update and within 10 minutes of sending this request I was advised I was unsuccessful?
You didn't notify me of the outcome - I had to chase it.
... Read more "Our primary obligation is to ensure the consumer can meet the obligations of the contract...." The fact the amount I would be paying on the loan was less than the amount of the debts being consolidated indicates you solely rely on algorithms to determine one's suitability for a loan.
Hi David C,
Thank you once again for your feedback. Our reply to inform you of the outcome was sent within our required timeframe. Our team replied to your email directly advising you of the reason w
Cannot fault their service!
They actually asked me questions rather than a computer sending me a denied email ! Will be using them for all further finance options and steering clear of the big 4....
... Read moreAuthor stated being incentivised for this review
I really appreciate your help Thank You
Thank You for your support I really appreciate it as it was very helpful
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Great service
Promptly replied to emails Courteously and efficiently. Very organised and easy to follow.
... Read moreAuthor stated being incentivised for this review
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Very professional and prompt service
Daryll was very professional, promptly replying to questions I had via email, the service call centre promptly answered my call and were very professional and informed. The Application for my loan was done with ease online. Great and very fair interest rate. The whole experience was satisfying, would highly recommend pepper money to anyone.
Thank You
Author stated being incentivised for this review
Easy process with great communications
I've got nothing but great things too say about all aspects of service with Pepper. With a car loan and personal loan currently, both were very easy and fast regarding applications and I'm still super happy with my entire experience with Pepper 18 months in from my 1st loan. Would definitely recommend to anyone wanting easy, fast service with great communication. Thanks for the great service guys it's appreciated!
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quick easy no surprises
Applied for personal loan for upcoming holiday on Sunday and was approved on Wednesday (this included public holiday). From my initial application, it was smooth, no hidden surprises, no increase in the interest rate, no increase in the repayments, which I have never experienced from other financial institutions. impressed and highly recommend pepper money 1000%
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Quick and painless
Very professional and quick and easy. Always was in touch with me. Nil issues and money went in straight away
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Extremely easy to deal with.
Very easy process of getting approval for a personal loan, highly recommended!
... Read moreAuthor stated being incentivised for this review
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Fees and more fees
Needed a car loan for 12.000$ was going to cost me 18000$ over 4yrs with another 750 odd to pay my loan off early.. unbelievable
Hi Andre,
Thank you for sharing your experience - if you're happy to provide your full name and contact details, we can arrange for a representative to contact you to discuss your concerns.
Kind regards,
Natalie
Wow what a great team
Wow what a lovely professional staff you got at pepper money. I was so glad to go through your company to get my high loans consolidated. I’ll be telling my friends yo go through you to get a personal loans if they need one. I am one very happy customer.
Author stated being incentivised for this review
Personal loan declined after month
Applied online application for personal loan month ago and they emailed me set up your pepper money account username with own security password as your loan has been approved but next day I login and checked as my loan is declined.
... Read moreHi there,
Thanks for taking the time to provide your feedback - so we can look into your concerns, can you please let us know your full name, contact details and application reference number via priva
Hi there,
Thanks for responding via private message - we've arranged for a representative to get in contact with you.
Warm regards,
Natalie
Find out how Pepper Personal Loans compares to other Personal Loans
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Great finance company
Service is above and beyond, very easy to deal with for all types of loans
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Perfect
It was quick and efficient. Every step of the process.
Author stated being incentivised for this review
Personal Loan to purchase Car / Payout figure
I only needed a few minutes as the consultant was extremely helpful & emailed me what I required immediately. 1st Class Professional Service. Thank You Pepper.
... Read moreQuestions & Answers
Hi, we are looking to move back home to NZ and in April this year we got a car loan through you guys. We are wondering if we are able to trade in the vehicle to pay off the loan with you guys before we return home next year?
Hi there,
Yes, you may pay your loan out early. You would need to pay the loan before moving back to NZ. Please call our Contact Centre on 13 73 77 and they can provide you with an indicative payout figure and provide further information specific to your loan.
Hope this helps.
Natalie
So would all interest be involved in the pay out quote or will it only be included up to the moment we payout the loan term
Hi there,
Interest will need to be paid up until the loan payout date - we suggest contacting us to confirm this specific to your loan.
Kind regards,
Natalie
Hi if I take out a car loan is it possible to make additional lump sum payments throughout the loan?
Will there be any additional fees or penalties for making lump sum/additional payments.
Hi Ant,
Yes, you may certainly make additional lump sum payments to the loan. They will reduce the balance immediately and therefore save you interest as you will pay the loan out earlier. Please be mindful of any early exit fees that may apply, and please note there is no redraw on the loan if you make additional payments.
For further information please call our Contact Centre on 13 73 77.
Kind regards,
Natalie
Can you advise what the early exit fee amount is and any other fees?
Hi Ant,
The fees will depend on a few factors so it will be best if you call us for further information.
Kind regards,
Natalie
Get an answer from our members and Pepper Money representatives
Details
| Category | Personal Loans |
|---|---|
| Offers Peer-to-Peer Lending | No |
| Interest Rate | From 7.95% p.a. |
| Comparison Rate | From 9.56% p.a. |
| Monthly Fee | $13 |
| Repayment Frequency | Fortnightly and Weekly |
| Loan Amount | $5,000 to $40,000 |
| Security | Unsecured and Vehicle |
| Loan Term | 1.5 to 7 years |
| Rate Type | Fixed |
Contact info for Pepper Personal Loans
- ABN: 55094317665
Extra Information
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Hi David C,
Thank you for taking the time to provide us with your feedback on your recent experience with Pepper. I can confirm we received your application on Friday 24 Nov 2023. Pepper trading h
... Read moreours are 9am to 6pm Mon to Fri and we do not work on weekends. The assessment of your personal loan application began on the next business day after the weekend. Once the assessment is completed we notify the applicant of the outcome which I can confirm we have completed and within our process timeframe. As a responsible lender Pepper adheres to our credit policy and the responsible lending guidelines when conducting a credit assessment. Our primary obligation is to ensure the consumer can meet the obligations of the contract without any undue hardship. We have located your application and we have reached out to you directly. We are sorry we are unable to provide you with an approval for your personal loan at this time and would like to thank you for taking the time to provide us with your valuable feedback.