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Pepper Personal Loans

Pepper Personal Loans

4.3 from 355 reviews · View Statistics

Reviews

  • Transparency
    4.4 (182)
  • Customer Service
    4.5 (195)
  • Loan TypeFixed Rate (146), Variable Rate (21) and Line of Credit (5)
  • Application Process
    4.5 (191)
  • Timeliness
    4.5 (188)
  • Loan Term5.682 years
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John

JohnThe Mallee, VIC

Couldn't ask for better service

published

Couldn't ask for anything better oliva worked through everything perfectly not the easiest customer to get in contact with due to my work circumstances but she went above and beyond to help me with the application.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2021
See all answers

The reviewer stated that an incentive was offered for this review

s.o

s.oGreater Melbourne (Outer), VIC

  • 2 reviews

Simple, quick, friendly and hassle free

published

Online application was straight forward and all calls were professional friendly and unhurried. I dealt with a Jonathan, he was humorous, friendly and professional. Made the process simple and hassle free

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateFebruary 2021
See all answers

Wow. So easy to deal with!

published

I was a little sceptical at first but the team made the process so easy and fast. Would recommend to anyone! Thank you Pepper Money!!! Things are about to change for me in big ways thanks to you.

Transparency
Customer Service
Application Process
Timeliness
See all answers

The reviewer stated that an incentive was offered for this review

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So Helpfully simple

published

Quick, Fast and Efficient.
Thank you Pepper for helping get the car I really wanted, I couldn’t be happier.
Big thank you to Olivia, you were very patient and fantastically helpful.
Would recommend to anyone

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateFebruary 2021
See all answers

GreAt service from olivia

published

Olivia was great to deal with. Efficient and truthful. Very fast process. Recommend. Professional and friendly. Can’t fault them. Reasonable rates and payment option flexibility. Good loan terms to choose from.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

The reviewer stated that an incentive was offered for this review

Andries S.

Andries S.South East Queensland, QLD

Amazing service! Best lending experience of my life.

published

Olivia assisting me in this process, and I have never dealt with anyone better in banking or funding in my life. She was courteous but direct and highly effective. It was a seamless experience, and was just about all done within one day! Absolutely amazing. Highly recommended.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper
Pat

PatMetropolitan Adelaide, SA

Thanks Pepper Money

published

Right from the start I was very happy with the whole process of the was my application was handled, it made what can be a daunting process, smooth and easy and the people I liased with were polite and professional at all times, I did my research prior and found thier rates to be more than competitive, my sincerest thanks to the Pepper Money team in guiding me to get back on track.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2021
See all answers
1 comment
Pepper
Pepper Money A.Pepper

The reviewer stated that an incentive was offered for this review

john

johnSydney, NSW

Worst Lender out there

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper
Jackie

JackieSydney, NSW

  • 2 reviews

Customer Service

published

Olivia is the most helpful person I have come across. Well Spoken and a pleasant customer service provide.
Thank You Olivia for making it so easy. You are worth more money. Love your work

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
See all answers
1 comment
Pepper
Pepper Money A.Pepper
Personal Loans

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Aleksy.k.

Aleksy.k.South East Queensland, QLD

Olivia ,hands down the most helpfull .

published

Olivia ,the most helpfull ,well spoken and pleasant customer service i have ever spoken with . Thankyou Olivia , great customer service is so hard to find these days . Keep up the great work you deserve a raise.

Application Process
Timeliness
Loan TypeFixed Rate
1 comment
Pepper
Pepper Money A.Pepper

Hi Aleksy,
We couldn't be happier to hear that Olivia was able to provide you with the level of service we aim to deliver to all of our valued customers at Pepper Money. Thank you so much for your feedback.
Kind regards,
Natalie

The reviewer stated that an incentive was offered for this review

Awesome

published

I'm an ongoing customer, for obvious reasons. Great job. Pleasant staff with a friendly manner and always courteous. I would recommend Pepper Loans to anyone who is looking for a "stress free" provider.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Thanks Matt!
We're glad you've chosen Pepper Money for your lending needs and look forward to continuing this journey with you.
Kind regards,
Natalie

new Pepper - not good

published

Previously had a Pepper personal loan for three years. No problems and finished on time. Applied for a new personal loan - declined. No problems with payments and affordability. Told there were a couple of issues with my bank statements. I said that I was a loyal good customer for 3 years. Did not help at all. Was told they are a new group from the old Pepper. Forget it , you may as well try the bank.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
2 comments
Pepper
Pepper Money A.Pepper
Pepper
Pepper Money A.Pepper
Hayden L.

Hayden L.Hunter Region, NSW

Super easy, above & beyond service

published

Thank you Olivia for your exceptional service! You made the whole process from start to finish a breeze, not to mention your swift replies whenever I had any questions about anything!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeLine of Credit
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Hi Hayden,
We're thrilled to receive your review will be sure to pass on your feedback to Olivia, who has provided you with such efficient and exceptional service. Congratulations on your new loan and welcome to Pepper Money!
Kind regards,
Natalie

Ashok C.

Ashok C.Greater Melbourne (Inner), VIC

Very bad experience

published

Staff not willing to help and was very rude. A company not to be trusted. I paid my loan in full 2 years before the loan expiry date.
The company is not willing to release my vehicle security documents even though loan is fully paid.
Pepper Money thinks money grows on trees and they want us to always be in debt.
will never engage with such bogus company.
Pepper money is not to be trusted at all.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper
Paul M

Paul MSouth East Queensland, QLD

Exceptional.

published

I dealt with Jonathon who was professional and courteous. The whole application was easy and effortless. I had a couple of issues trying to download my ID. Jonathon made it easy and
gave alternatives when needed.
Excellent work.
Will highly recommend Pepper Money to anyone.
Paul M

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper
Personal Loans

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Bill

BillGreater Melbourne (Metropolitan), VIC

Easy as!

published

Easy application process. Great staff and fast approval, fast settlement for a fair rate. This is my 3rd loan with Pepper. I’m sure I’ll be back next time as well.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2021
See all answers
1 comment
Pepper
Pepper Money A.Pepper

Hi Bill,
It's great to have you back! We couldn't be happier knowing you've chosen Pepper Money for your lending needs and we look forward to continuing this journey with you.
Kind regards,
Natalie

The reviewer stated that an incentive was offered for this review

Melinda

MelindaCentral Queensland, QLD

Excellent service

published

I am very impressed with their service which was efficient, professional and caring service. Olivia was such a pleasure to deal with and all requirements was very clear. The entire process was so professional and managed extremely well - I would highly recommend Pepper and would use again

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
Loan Start DateFebruary 2021
See all answers
1 comment
Pepper
Pepper Money A.Pepper

The reviewer stated that an incentive was offered for this review

So easy to deal with!

published

Olivia was amazing! Told me everything I needed upfront- no back and forth! Very efficient and great communication. Approval was quick and settlement was even quicker. I highly recommended pepper

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper

The reviewer stated that an incentive was offered for this review

Takes weeks to release an asset that has been paid off

published

Massive delays in releasing an asset that has been paid for-false promises and "system delays". Be careful and take your business elsewhere. It was only after 3 weeks of badgering that I was finally able to get some action.

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
1 comment
Pepper
Pepper Money A.Pepper
Davin

Davin

  • 4 reviews
  • 1 like

Assumptions...

published

We are trying to make additional payments into our personal loan. When speaking with the call centre recently asking why our automated/scheduled payments haven't been going out we were told that because we have been making additional payments via Bpay they had decided to stop the scheduled payments.
In my opinion this is unprofessional and selfish on their part. We had started the Bpay payments because the additional payments via the pepper account login didn't work.

Cant wait to zero this account and move on.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Pepper
Pepper Money A.Pepper
Page 1 of 18

Questions & Answers

cheffie

cheffieasked

hi , i'm trying to register on the myloan portal, can anyone tell me how to do it?
thanks

3 answers
Pepper
Pepper Money A.Pepper

Hi Cheffie,
Thank you for reaching out to Pepper Money. Please call us on 1300 108 794 so our friendly customer service team can assist you with access to the online portal.
Kind regards,
Natalie

cheffie
cheffie

Thanks Natalie, what are your business hours?

Pepper
Pepper Money A.Pepper

Hi Cheffie,
You can contact us Monday - Friday between 8:00am and 6:00pm (AEST/AEDT).
Kind regards,
Natalie

Sharon H.

Sharon H.asked

My lease finishes in a couple of months and I’d like to return the car. How do I do that?

3 answers
Pepper
Pepper Money A.Pepper

Hi Sharon,
Thank you for your enquiry.
Would you kindly contact us on 1300 308 738 to allow us to provide instruction specific to your account? We're here to help from 8am to 6pm (AEST), Monday to Friday.
Kind regards,
Mikayla

Sharon H.
Sharon H.

Can you provide a number I can call from overseas please?

Pepper
Pepper Money A.Pepper

Hi Sharon,
Please call +61 2 8624 3405 between the hours of 8:00AM and 6:00PM (AEST) Monday to Friday.
Kind regards,
Mikayla

Leeroy

Leeroyasked

Hi, will you loan if partner is on job keeper payments even though loan is not being paid by them, we have both been in our jobs for over ten years, and after job keeper is finished my partner goes back to normal and retains job.??

No answers

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Details

CategoryPersonal Loans
Offers Peer-to-Peer LendingNo
Interest Rate7.95% p.a.
Comparison Rate 9.56% p.a.
Monthly Fee $13.00
Repayment FrequencyFortnightly and Weekly
Loan Amount $5,000.00 to $40,000.00
SecurityUnsecured and Vehicle
Loan Term1.5 to 7 years
Rate TypeFixed

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