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Pepper Money is offering its customers the chance to win one $100 voucher for writing a review, that is either positive or negative. This is drawn randomly at the start of each month. This incentive campaign launched on September 3rd, 2020, and will run until the end of February, 2021. It is possible that the reviews below are written by reviewers that may have received this incentive. For more information, you can read here. Previous incentives: a monthly winner to receive a $100 voucher from April 2019, until July 31st, 2020.
Pepper Personal Loans
JohnThe Mallee, VIC
Couldn't ask for better service
Couldn't ask for anything better oliva worked through everything perfectly not the easiest customer to get in contact with due to my work circumstances but she went above and beyond to help me with the application.
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The reviewer stated that an incentive was offered for this review
s.oGreater Melbourne (Outer), VIC
- 2 reviews
Simple, quick, friendly and hassle free
Online application was straight forward and all calls were professional friendly and unhurried. I dealt with a Jonathan, he was humorous, friendly and professional. Made the process simple and hassle free
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Wow. So easy to deal with!
I was a little sceptical at first but the team made the process so easy and fast. Would recommend to anyone! Thank you Pepper Money!!! Things are about to change for me in big ways thanks to you.
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The reviewer stated that an incentive was offered for this review
Find out how Pepper Personal Loans compares to other Personal Loans
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So Helpfully simple
Quick, Fast and Efficient.
Thank you Pepper for helping get the car I really wanted, I couldn’t be happier.
Big thank you to Olivia, you were very patient and fantastically helpful.
Would recommend to anyone
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GreAt service from olivia
Olivia was great to deal with. Efficient and truthful. Very fast process. Recommend. Professional and friendly. Can’t fault them. Reasonable rates and payment option flexibility. Good loan terms to choose from.
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The reviewer stated that an incentive was offered for this review
Andries S.South East Queensland, QLD
Amazing service! Best lending experience of my life.
Olivia assisting me in this process, and I have never dealt with anyone better in banking or funding in my life. She was courteous but direct and highly effective. It was a seamless experience, and was just about all done within one day! Absolutely amazing. Highly recommended.
1 comment
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PatMetropolitan Adelaide, SA
Thanks Pepper Money
Right from the start I was very happy with the whole process of the was my application was handled, it made what can be a daunting process, smooth and easy and the people I liased with were polite and professional at all times, I did my research prior and found thier rates to be more than competitive, my sincerest thanks to the Pepper Money team in guiding me to get back on track.
1 comment
Pepper Money A.Pepper
Hi Pat,
Thanks for taking the time to provide your feedback. At Pepper Money, we understand that the process of applying for a loan can be daunting at times and we take the time to listen and understa... Read more
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The reviewer stated that an incentive was offered for this review
johnSydney, NSW
Worst Lender out there
As a vendor i was forced to supply my personal details licence, registration and bank details thru a third party app called VERIMOTO, this information could easily be used for identity theft and given to another third party, how would you know?, but was reassured via an email of their privacy policy ... more gibberish on a email. I rang them up and voice my concerns regarding using this app , but FRANK stated abruptly, " if you don't want to supply your details, don't sell you car" Tosser great customer service. Key word SELL I'm not asking f...Read more
or a loan I'm selling a car, how many of you out there would give up your personal details over an app... Pepper money I will definitely pass on my experience with everyone I know FB and Insta...borrowers beware ..using these lenders are for people that can't get finance from other lenders very shonky1 comment
Pepper Money A.Pepper
Hi John,
We're extremely disappointed to hear about the experience you have said you've had with us and would really appreciate the opportunity to discuss this further and resolve any outstanding conc... Read more
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JackieSydney, NSW
- 2 reviews
Customer Service
Olivia is the most helpful person I have come across. Well Spoken and a pleasant customer service provide.
Thank You Olivia for making it so easy. You are worth more money. Love your work
1 comment
Pepper Money A.Pepper
Thank you for such a fantastic review, Jackie!
Olivia is amazing and we we'll be sure to pass on your feedback to her.
Thanks for taking the time to let us know about your experience with us.... Read more
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Aleksy.k.South East Queensland, QLD
Olivia ,hands down the most helpfull .
Olivia ,the most helpfull ,well spoken and pleasant customer service i have ever spoken with . Thankyou Olivia , great customer service is so hard to find these days . Keep up the great work you deserve a raise.
1 comment
Pepper Money A.Pepper
Hi Aleksy,
We couldn't be happier to hear that Olivia was able to provide you with the level of service we aim to deliver to all of our valued customers at Pepper Money. Thank you so much for your feedback.
Kind regards,
Natalie
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The reviewer stated that an incentive was offered for this review
Awesome
I'm an ongoing customer, for obvious reasons. Great job. Pleasant staff with a friendly manner and always courteous. I would recommend Pepper Loans to anyone who is looking for a "stress free" provider.
1 comment
Pepper Money A.Pepper
Thanks Matt!
We're glad you've chosen Pepper Money for your lending needs and look forward to continuing this journey with you.
Kind regards,
Natalie
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new Pepper - not good
Previously had a Pepper personal loan for three years. No problems and finished on time. Applied for a new personal loan - declined. No problems with payments and affordability. Told there were a couple of issues with my bank statements. I said that I was a loyal good customer for 3 years. Did not help at all. Was told they are a new group from the old Pepper. Forget it , you may as well try the bank.
2 comments
Pepper Money A.Pepper
Hi Marty,
We're sorry to hear that you have not had a positive experience with us. We appreciate your feedback which is extremely important to us and if you would like to discuss this further, please ... Read more
Pepper Money A.Pepper
Hi Marty, thank you for your feedback.
I understand that our team have now made contact with you in relation to your recent experience with Pepper Money.
Thank you again for raising this with us.... Read more
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Hayden L.Hunter Region, NSW
Super easy, above & beyond service
Thank you Olivia for your exceptional service! You made the whole process from start to finish a breeze, not to mention your swift replies whenever I had any questions about anything!
1 comment
Pepper Money A.Pepper
Hi Hayden,
We're thrilled to receive your review will be sure to pass on your feedback to Olivia, who has provided you with such efficient and exceptional service. Congratulations on your new loan and welcome to Pepper Money!
Kind regards,
Natalie
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Ashok C.Greater Melbourne (Inner), VIC
Very bad experience
Staff not willing to help and was very rude. A company not to be trusted. I paid my loan in full 2 years before the loan expiry date.
The company is not willing to release my vehicle security documents even though loan is fully paid.
Pepper Money thinks money grows on trees and they want us to always be in debt.
will never engage with such bogus company.
Pepper money is not to be trusted at all.
1 comment
Pepper Money A.Pepper
Hi Ashok,
Thank you for your review and for sharing your experience with us, although we are extremely disappointed to hear that you have been unhappy with the service you have said you've received fr... Read more
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Paul MSouth East Queensland, QLD
Exceptional.
I dealt with Jonathon who was professional and courteous. The whole application was easy and effortless. I had a couple of issues trying to download my ID. Jonathon made it easy and
gave alternatives when needed.
Excellent work.
Will highly recommend Pepper Money to anyone.
Paul M
1 comment
Pepper Money A.Pepper
Hi Paul,
Thank you for such a fantastic review. We are always here to help and make sure the application process is as straightforward as possible.
Thank you for choosing Pepper Money!... Read more
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Find out how Pepper Personal Loans compares to other Personal Loans
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BillGreater Melbourne (Metropolitan), VIC
Easy as!
Easy application process. Great staff and fast approval, fast settlement for a fair rate. This is my 3rd loan with Pepper. I’m sure I’ll be back next time as well.
1 comment
Pepper Money A.Pepper
Hi Bill,
It's great to have you back! We couldn't be happier knowing you've chosen Pepper Money for your lending needs and we look forward to continuing this journey with you.
Kind regards,
Natalie
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The reviewer stated that an incentive was offered for this review
MelindaCentral Queensland, QLD
Excellent service
I am very impressed with their service which was efficient, professional and caring service. Olivia was such a pleasure to deal with and all requirements was very clear. The entire process was so professional and managed extremely well - I would highly recommend Pepper and would use again
1 comment
Pepper Money A.Pepper
Hi Melinda,
Thank you for your review and for recommending Pepper Money! We also appreciate you recognising the fantastic service provided to you by Olivia, who we know will be grateful to receive you... Read more
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The reviewer stated that an incentive was offered for this review
So easy to deal with!
Olivia was amazing! Told me everything I needed upfront- no back and forth! Very efficient and great communication. Approval was quick and settlement was even quicker. I highly recommended pepper
1 comment
Pepper Money A.Pepper
Hi Karlie,
Our aim is to make the process as straightforward as possible and to keep you informed every step of the way. We're pleased to hear that Olivia was able to deliver on this for you and congr... Read more
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The reviewer stated that an incentive was offered for this review
Unsatisfied PunterPerth, WA
Takes weeks to release an asset that has been paid off
Massive delays in releasing an asset that has been paid for-false promises and "system delays". Be careful and take your business elsewhere. It was only after 3 weeks of badgering that I was finally able to get some action.
1 comment
Pepper Money A.Pepper
Hi there,
Thank you for taking the time to let us know about your experience with Pepper Money, although we are disappointed to hear that it was not a positive one. We would really appreciate the oppo... Read more
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Davin
- 4 reviews
- 1 like
Assumptions...
We are trying to make additional payments into our personal loan. When speaking with the call centre recently asking why our automated/scheduled payments haven't been going out we were told that because we have been making additional payments via Bpay they had decided to stop the scheduled payments.
In my opinion this is unprofessional and selfish on their part. We had started the Bpay payments because the additional payments via the pepper account login didn't work.
Cant wait to zero this account and move on.
1 comment
Pepper Money A.Pepper
Hi Davin,
Thank you for taking the time to provide feedback on your experience with Pepper Money. We're disappointed to hear that your experience has not been a positive one and we would like to discu... Read more
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Questions & Answers
cheffieasked
hi , i'm trying to register on the myloan portal, can anyone tell me how to do it?
thanks
3 answers
Pepper Money A.Pepper
Hi Cheffie,
Thank you for reaching out to Pepper Money. Please call us on 1300 108 794 so our friendly customer service team can assist you with access to the online portal.
Kind regards,
Natalie
Thanks Natalie, what are your business hours?
Pepper Money A.Pepper
Hi Cheffie,
You can contact us Monday - Friday between 8:00am and 6:00pm (AEST/AEDT).
Kind regards,
Natalie
Sharon H.asked
My lease finishes in a couple of months and I’d like to return the car. How do I do that?
3 answers
Pepper Money A.Pepper
Hi Sharon,
Thank you for your enquiry.
Would you kindly contact us on 1300 308 738 to allow us to provide instruction specific to your account? We're here to help from 8am to 6pm (AEST), Monday to Friday.
Kind regards,
Mikayla
Can you provide a number I can call from overseas please?
Pepper Money A.Pepper
Hi Sharon,
Please call +61 2 8624 3405 between the hours of 8:00AM and 6:00PM (AEST) Monday to Friday.
Kind regards,
Mikayla
Leeroyasked
Hi, will you loan if partner is on job keeper payments even though loan is not being paid by them, we have both been in our jobs for over ten years, and after job keeper is finished my partner goes back to normal and retains job.??
No answers
Details
Category | Personal Loans |
---|---|
Offers Peer-to-Peer Lending | No |
Interest Rate | 7.95% p.a. |
Comparison Rate | 9.56% p.a. |
Monthly Fee | $13.00 |
Repayment Frequency | Fortnightly and Weekly |
Loan Amount | $5,000.00 to $40,000.00 |
Security | Unsecured and Vehicle |
Loan Term | 1.5 to 7 years |
Rate Type | Fixed |
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Pepper Money A.Pepper
Hi Andries,
Kind regards, NatalieThat's great to hear and thank you for the fantastic review about your positive experience with Pepper Money! Olivia certainly is amazing and we're sure she'll be thrilled to receive your feedback.
Congratulations on your new loan.... Read more