Personal Digital

Bought a Samsung USB-C to 3.5mm adapter, when it arrived, it was in some dingy chinese plastic bag, looked like one of those chinese knock off cables you get at the dollar store. As soon as I opened it went to try it, and only one side works muffled as hell, like white noise. Plugged it into my laptop does the same thing, and when I went into… Read more

properties of the connection in hardware and sound, says its only 16 bit cable when authentic Samsung adapters are 24 bit.

Dishonest, rude and arrogant. Bought 2 products. One type was incorrectly sent. So I kept the correct product and returned the incorrect one. Weeks past, nothing, not refund. Contacted them and they said what I returned was dirty and used so I said if it was return it to me....again nothing because they have re SOLD IT and kept my money. AVOID AVOID AVOID. THEY WILL RIP YOU OFF! Show details

Avoid these people: rude & try to hit you with undisclosed fees – I purchased a phone via Personal Digital's Ebay store at 6.12am & had to cancel the order at 8.15am. Rather than politely cancelling the order which had not been processed or sent, I was asked if it was OK with me if I paid a 3% processing fee. This was not disclosed anywhere in the store terms & conditions before purchasing the item. I replied… Read more

that it was not OK for me to pay a fee to simply cancel an order placed 2 hours prior & outside of business hours.

I then received a series of rude messages, adding insult to injury, with the seller refusing to cancel my order as requested. This has wasted hours of my time & thank goodness I did NOT proceed with the purchase, because clearly people who try to price gouge on undisclosed cancellation fees, will also be unlikely to assist in a professional & courteous manner when it comes to anything else related to the purchase like warranty issues. My advice is to steer well clear of Personal Digital & buy from a reputable seller who observes the Australian Consumer Law & has quality & professional customer service.

Awesome htc one x9 dual sim mobile! – * IMPRESSIVE! My initial experience with Personal Digital was great! I expect to place future orders with them to suffice my new interest in advanced technology. * SWIFT DELIVERY! I placed my order on Thursday afternoon and by Monday the very next week my beautiful HTC ONE X9 dual sim mobile had arrived to their Sydney store. My particular… Read more

order was shipped to NSW from their WA warehouse. I cannot believe how quick this process was and how helpful their staff were.

FRIENDLY, HONEST AND APPROACHABLE!

* The team at Personal Digital ensured that my first experience with them was a positive one indeed. I opted to collect my product from their store and the staff offered me their un-divided attention and even asked if I required to be shown how to insert the sim card. I had not experienced such advanced technology before, so this process is quite different with my high performance HTC ONE X9 device, compared to my previous LG L7 II mobile.

UN-BEATABLE PRICE!

* The sales representative at Personal Digital simply matched the shipped price of my desired item once he viewed it on a competitors website. This meant that I did not have to take my business elsewhere and I was very well accommodated by him with a significant price drop.

* I cannot recommend this company enough to others who are in the market for a bargain on a superb mid to high range mobile. To be honest, the HTC ONE X9 responds more like a top of the line device and for just $380 delivered it is a sensational buy with a superb 5.5" display. My handset is set in an exquisite "Opal Silver" colour and the back of the phone is built of aluminium , which is a rare bonus in today's market.

* I am so impressed with my overall experience with Personal Digital and the quality of its products that I expect to also purchase the Sony Experia Z5 Premium from them. This particular model from Sony is exceptionally built with a metal back in an exquisite chrome finish.

Thanks team! :-)

Was sceptical at first, but PD came through – I ordered a Sony Xperia Z3 compact from PD, after reading reviews on here. I was weary, but the price was just too good (I could have purchased it cheaper on Top Buy, but the reviews for them were more sketchy). The website stated that the item was in stock, and it also gave me the option to pick up and pay for the phone in person at the Sydney… Read more

office (an option only available to Sydney customers). This was perfect for me, as I did not want to make payments on-line for a company I hadn't heard of. A day after purchasing, I received a call from a polite if nervous sounding fellow, who was very sorry to inform me that the item wasn't in stock and would be a few days late, to which I stated was fine. I was also asked to come into the Sydney CBD office to make a small deposit. I did so, and noted that the office was basically 2 guys running the business, with boxes everywhere; they were however, polite, took deposit by card and gave full receipts. They stated that the phone would arrive a few days later and sure enough it did. They called me immediately, and we arranged to have me come back the next day. I did so, paid the rest of the payment, and got my phone, which is working excellently so far.

Genuine,Original apple cables 2 meters Two of them – I received last week and today genuine apple cables.Both of them original,genuine apple products.Has on the side design in California,assembled in Vietnam.They products original apple. I highly recommend to buy from this company.Price are excellent and very-very good company. In the future I will buy from them.

First time customer - very happy – This is a genuine review. I wasn't paid or anything like that to write this. I ordered a phone for the first time from this store. I was pretty sceptical of this site at first, given the mixed reviews. Part of me thought that this could have been a scam site. However, I was proven very wrong. After my order went through, I was contacted by someone… Read more ·  1

the next day, giving me a $100 discount off of the phone due to it being an "opened box phone". I was fine with that. Eventually they shipped the phone out, and it arrived the next day. I re-opened up the box the phone was in and the phone itself was pretty much in pristine condition. I don't think I would have bought from here if it wasn't for this particular phone. I would have shopped elsewhere for it, but this phone was in high demand, and pretty much everywhere else was sold out. It is safe to say that I don't regret my decision at all to buy from this site.

Really appreciate the help and understanding of staff who refunded me my money , i did the wrong order , – Very helpful staff helped me with getting a refund where I made a wrong order . Really appreciate the help of the company. Highly recommend this company where customers come first not the money . Kind regards Show details

Avoid Personal Digital, deal with a more reputable outlet! – I purchased a pair of Shokz OpenRun Pro headphones from Personal Digital as a Catch seller. The product arrived faulty. I’ve asked Catch to facilitate a replacement, and Personal Digital responded that I have to go to Shokz directly and claim under warranty. There was no attempt to solve the issue consodering they sold me a faulty product. They… Read more

happily pocketed the money and now it’s up to me to spend my time and be inconvenienced by having to deal with the manufacturer. I will avoid this outlet and the brands they are selling.

Clickbait – List products on Kogan site, order and pay then get email saying don't have product.Didnt say out of stock on web site.Now must wait 2 days or more for money. Show details

Peculiar online website – Several days after a product inquiry I received a strange layout of a purchase page . Some sort of "community" set up wanting my particulars. My photo? etc. There was no facility to proceed with the order etc no basket, etc. nothing. Then I had to wait for some sort of email to allow me to proceed. Ive never struck anything like it. I do a lot of… Read more

online ordering & this is the most scary Ive come across. (UTUBE/Images etc)????? I wont be dealing with them as Im not sure who I am really dealing with.

Excellent communication and fast delivery – Very happy with the excellent communication and the fast delivery. Lots of payment options and a good range of products. Phone arrived and in perfect condition. Very satisfied with experience. Show details

Esay task performed very well – Made an online order for a Samsung s7 screen cover and delivered very soon after, Easy thing, but in the envelope there was the equipment for polishing the screen, not mentioned before. Well done

They actually suprise me. Everything was great! – I ordered phone with color what they don't have. They text me second day and ask me if I want this phone in other color. It was a little bit different because the first phone has dual sim and this second doesn't. But they give me this phone with the same price, which is in other e-shop more expensive. My new phone came very fast and everything looks fine. So it was great.

Great Service – Been dealing with this company and had no problems. There service is excellent and I have had no problems They are always good to deal with and any issues were rectified straight away. Equipment arrived in good time

Best price. Fantastic service – Bought a S2 type cover which was 25% cheaper than other stores. Readily available stock when none of the suburban Harvey Norman stores had any. The staff were very professional and helpful with my queries.

Gone downhill fast - be wary – Been dealing with this company for several years and liked dealing with them as they were importing phones but had an office and held stock in Sydney. Had no problems with them until now. Something seems to have changed. This time waited several weeks for 10 phones that we were assured were in stock when we bought them. Numerous follow ups -… Read more

couldn't get through on the phone, didn't get back to us when promised etc. Kept saying our order was being dealt with by "the manager", who is never in and no one else anywhere in the company has any visibility of our order or can do anything about it. The stories kept changing and in the end I was told the phones were definetely in Australia somewhere but could not be shipped until the manager came back. But apparently someone in the office could process a refund. Which they say they have done. But 3 weeks lost when we could have ordered elsewhere. Suspect something is up but not sure what. Won't be using them again.

Excellent Customer Service – I had purchased a product with Personal Digital through their eBay store. I had a fault after 3 weeks of use and contacted them for a warranty claim. They gave simple instructions on how to go about it. I was issued a replacement product very quickly. Will definitely be shopping with them again.

Great customer service – cannot say enough about this company...the item arrived promptly and in perfect condition...after a bit of use i had cause to replace under warranty...so emailed Personal Digital and they gave excellent instructions on returning the item then replaced within a couple of days...will definitely be using them again

I have never been so terribly treated in my life – I bought 2 phones (Oneplus 3 a3000), both in stock, and opted for express shipping. It was supposed to be simple. Let me reiterate supposed to be. This company is beyond unprofessional. The two phones changed to out of stock on the website and no contact to me was made, I had to reach out and see what the go was. I was told there would be a two… Read more

week wait as the phones we're actually not in stock. I wasn't happy about it, but I wanted the phone so I agreed. Two weeks had passed, I again have to contact them. They got back saying they could only get the model "up" (Oneplus 3 a3003; its not a model up, its just different bands) and I had to fork out $150 extra to get them. Here I was getting a little sceptical, but I thought if this would settle it why not. Of course it didn't settle it because when I got the phones they were the a3000 model, I messaged them straight away (by this point their replies started to become a couple days after I had emailed rather than the same day). I sent them pictures of the mistake and asked they refund the extra money I had to pay. The said the best they could was refund me $80. Why? (That was to include the refund on my "express shipping") Here I got angry, they said if I returned the phone they would refund me completely. Oh but they didn't, and now here I am trying to get $170 back. This company is so unprofessional, and I really warn against shopping from them.

VERY VERY POOR – * Poor Communication - will not tell you anything unless you ask or push. * Long delivery times - nearly 3 weeks for my 2nd product to arrive when both were ordered the same time * Poor customer service * Unethical - couldn't supply one item, offered me similar but never refunded the price difference

Company in hongkong claims to be Australian Company – Was wanting to request an tax invoice but Personal Digital saying the phone is direct ship from Hongkong, there is not GST so they cannot provide me a Tax invoice. The phone also comes with non AU standard power charger and English packaging. Not sure why a company claims to be in Australia with ABN and GST register but selling products on their website doesn't include GST? Product shipped from overseas as well?

Excellent Online Shopping – Personal Digital not only provide very competitive prices, they also follow up with excellent service & customer relations. Quick delivery.

Did not expect such great service! – I cannot speak highly enough about PD. Great communications, great products at great prices. The only think that they are not so good on is estimating delivery times as, every time, stuff has arrived way before they said it would!

Best seller – Excellent communication & advice .. Best price on the market..offering the best to the buyer.. Care about satisfaction of the buyer.. Definitely will buy again from PD again..

Excellent buy.. Glad i bought from u – Excellent communication & going through right product choice & honesty in customer care.. Superb..I'll always buy from u.. my priority seller

Unreliable – Ordered a black Sony xperia, waited thru the long delivery time and recieved a white one. Contacted them when they said I had to send it back or keep it. Decided to keep it cos waiting for another month was not an option. Then I asked to refund the price difference between the black and white, which only took place after a month after I… Read more

contacted zip money to help out.

Over that they also said that I would recieve a discount when I make my next purchase.. Yeah right...

Great Service – Another happy customer here. Purchased a Huawei Ascend Mate 7 Black model, I however received an email saying that the Black model was out of stock. They were sorry and asked if I would take the gold model instead at no extra cost. I agreed and recieved the phone 3 days later. It was not long after that I discovered that the gold model was better… Read more

than the original one I bought! (it had more RAM and storage space).

Great customer service and very helpful. I will definitely be buying from them again. Thanks guys

Great prices and service – I was really impressed both times I have bought from Personal Digital the service has been really helpful, quick delivery and good prices.

Best seller ever – I've been a customer of PD for a while but the other day I had the best experience ever with PD. I bought a 64gb gold iPhone 6+ with express postage and insurance. The order came on time as always with PD. Upon opening the package I noticed that the iPhone was right but it was the 128gb. I rang them straight away as I'm an honest customer and told… Read more

them they had made a mistake. They informed me that the order was correct and because I have been a valued customer they gave me a FREE! Upgrade to the 128gb. It pays off to be a good customer. You will never get this from a retailer like JB.

Thank You PD for the great customer service.

Regards

Sony Xperia z3 – Helpful staff. Order arrived earlier than expected and personal account info helpful in tracking the order. Good service and good prices. Thanks personal digital.