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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Reviews
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Incredible Customer Service
Petal and Pup provide quality clothes, speedy service and incredible customer service. I placed my order at 9am, I am in Brisbane and had it by that afternoon. When there was a problem with the fit Tori from the customer service team was super quick to solve my issue and was super friendly in doing so. I would highly recommend their service.
Cute clothes and great service
Petal and Pup is one of my go-to stores as it always has really nice pieces, including basics and fashion items! The order always comes quickly and sizing is normally accurate. Special mention as I had a store credit that had expired and after emailing, they extended the date which was so nice!!
Great customer servicce
I've needed to contact Petal & Pup twice to make changes to my order (both times were my mistakes) - the first time I ordered bridesmaid dresses and a couple days later they went on sale. I emailed Petal & Pup to ask if I could return and reorder for the sale price and instead they refunded me the difference - how wonderful! The second time I ordered the wrong size and they offered to cancel and refund my wrong order and provided me a code for free shipping to reorder the correct size. Honestly so happy with how helpful they always are when I contact. They go above and beyond and its amazing.
Looooooooove!!
I ordered the Hasse Skirt and Adalicia Top for a celebration evening - the shipping from Petal & Pup was super fast but then it got stuck in Auckland for over a week. I got in touch to find out if there was anything that could be done and Fiona was super helpful in getting me some updates and it arrived the day before! I absolutely love the outfit and had so many compliments, it fits perfectly too. 100% recommend and will be ordering more from Petal & Pup!
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Best customer service
I was provided with the best customer service, response was prompt and so friendly. The process was a great experience! Highly recommend Petal & Pup
- 2 reviews
- 3 likes
Amazing brand & service
Love Petal and Pup. I get same day deliveries and the staff are so quick on their toes to get back to queries and always willing to help. Great material and designs for their clothes too!
- 2 reviews
Incredible Customer Service
I had a couple of issues with my order, but the customer service at P&P was standout - prompt, friendly, and extremely helpful!
Never ever an issue
Great quality clothing and amazing customer service. Cannot fault, love ordering from here. Always quick to respond to any queries and super fast delivery.
Exceptional Customer Service
I ordered a dress online and it came the very next door which already at that point was 10/10. Unfortunately when the dress arrived and I opened it up I found a faulty zip. I emailed the support team and received a very prompt response from Tori. Tori was very helpful and offered me a refund process straight away. Although my dress came faulty I will not let this stop me from ordering off their website again. Thank you!
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- Verified
great online shopping! Amazing customer service!!!
The store has some great selections. They were so patient and helpful in my returns. They were also very quick with the returns. The quality of the garments is really good. The clothes are always cute and get compliments.
Highly recommend.
- 2 reviews
Beautiful pieces! Jadore x
Very easy and accessible! The filters work great to find what I was looking for
There is a huge range of products and the quality is great!
Cheap quality and bad return policy
Regret this buying haul, most of the dresses were of terrible quality. I would have been better of buying things from cheap Valley girl or Kmart.
The return policy is just store credit and postage needs to be paid by the customer both ways ;(
Its clearly evident why their return policy is such, its because they know once customers receive their cheap poor quality clothes there would be no going back.
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Perfect Service!
I absolutely loved the service from petal & pup! I had returned an item and instead of getting store credit they refunded my payment which was on afterpay! Very helpful and a swift reply from the Sonia.
- 2 reviews
- 2 likes
Only buy if you KNOW the item is perfect
All the clothing looks amazing online. HOWEVER, be aware that if you don't like what you have purchased and want to return it, you will be out of pocket:
$10 postage you pay to receive the items (if under $100)
$10 postage to send item(s) back to them
$9.95 restocking fee
I essentially paid $30 to try on a dress I don't want. And they don't offer refunds, so I'm stuck with a credit note to potentially go through that expensive process again. There are too many other options online which offer free returns to bother risking losing money buying through Petal & Pup. Yes, I know their returns policy is clearly stated on their website, but for those who are considering buying and don’t know their returns policy yet - BEWARE.
Hey Meischa, Thanks for taking the time to leave this review. We do apologize for any confusion or disappointment this may have caused, I'd like to provide a short explanation in the hopes of clearing...
Read more things up. Like most companies, there is a shipping cost paid to have the order shipped to you. For our company, this cost is $8.95, is included in the total cost at checkout and is non-refundable. When a return is processed and a store credit issued, this amount is for the total cost of the item less the initial shipping cost which is $8.95 for orders under $100 for AU customers. Should there be a need to return, there is a cost for return shipping. For our company, this cost is $9.95 and is paid separately at the time the return request is submitted. This amount is also non-refundable. We do try to keep our shipping costs as low as possible for our customers by providing this flat rate and paying the remainder of the shipping costs. We do not generate ay profit from this charge and we hope to one day be large enough to cover this cost. We are working on providing more return options which should become live very soon. We do not charge a restocking fee at all. I kindly ask you to contact our team with a screenshot of this charge as we would love to further investigate. Our team of course, is always happy to cater for each individual and create a tailor-made solution best suited for them. I was unable to see any correspondence with our team or able to locate a return initiated under your name, however, if you wish to reach out to our team at contactus@petalandpup.com.au we would be more than happy to help. With love, P&P xx
My apologies. I thought the $9.95 to return the item was a restocking fee. I have postage paid parcels at my disposal so would prefer to pay for the return postage myself, but perhaps this is not an o...
Read moreption? Either way, I am reluctant to return the item for a credit to purchase another item in the event it doesn’t suit, as the cost for postage both ways would again be $20. I am therefore trying to sell it through a “Petal & Pup buy and sell” group to recoup my money. I note many people are selling their P&P items new with tags, presumably for the same reason I am. I understand you are a small business, but I too would prefer not to pay $20 for nothing.
Perfect!
Petal & Pup dresses are gorgeous! Great service, received my package exactly as expected Very warm and prompt communication via email .
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
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Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Malavika, thank you for taking the time to leave a review. We are constantly looking for ways in which we can better our services to all of our wonderful customers - such as yourself - and your fee...
Read moredback is an invaluable part of that process. We so incredibly disappointed to hear that you were not completely satisfied with your garment and that it wasn't as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garment you received was below your expectations.