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Petal & Pup
4.3 from 707 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Michelle
MichelleNewcastle
  • 2 reviews
  • 3 likes

Amazing brand & service

published

Love Petal and Pup. I get same day deliveries and the staff are so quick on their toes to get back to queries and always willing to help. Great material and designs for their clothes too!

Product Quality
5/5
Shipping
5/5
212Gina
212Gina
  • 2 reviews

Incredible Customer Service

published

I had a couple of issues with my order, but the customer service at P&P was standout - prompt, friendly, and extremely helpful!

Product Quality
4/5
Shipping
4/5
Andy K
Andy KPerth, WA

Never ever an issue

published

Great quality clothing and amazing customer service. Cannot fault, love ordering from here. Always quick to respond to any queries and super fast delivery.

Product Quality
5/5
Shipping
5/5
Casey Evans
Casey EvansMetropolitan Adelaide, SA

Exceptional Customer Service

published

I ordered a dress online and it came the very next door which already at that point was 10/10. Unfortunately when the dress arrived and I opened it up I found a faulty zip. I emailed the support team and received a very prompt response from Tori. Tori was very helpful and offered me a refund process straight away. Although my dress came faulty I will not let this stop me from ordering off their website again. Thank you!

Incentivised Review No
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  • Verified

great online shopping! Amazing customer service!!!

published

The store has some great selections. They were so patient and helpful in my returns. They were also very quick with the returns. The quality of the garments is really good. The clothes are always cute and get compliments.

Highly recommend.

Product Quality
5/5
Shipping
5/5
Arielle
ArielleAdelaide, SA
  • 2 reviews

Beautiful pieces! Jadore x

published

Very easy and accessible! The filters work great to find what I was looking for
There is a huge range of products and the quality is great!

Incentivised Review No

Cheap quality and bad return policy

published

Regret this buying haul, most of the dresses were of terrible quality. I would have been better of buying things from cheap Valley girl or Kmart.

The return policy is just store credit and postage needs to be paid by the customer both ways ;(

Its clearly evident why their return policy is such, its because they know once customers receive their cheap poor quality clothes there would be no going back.

Product Quality
1/5
Shipping
5/5

Perfect Service!

published

I absolutely loved the service from petal & pup! I had returned an item and instead of getting store credit they refunded my payment which was on afterpay! Very helpful and a swift reply from the Sonia.

Product Quality
3/5
Shipping
4/5
Meischa
MeischaPerth
  • 2 reviews
  • 2 likes

Only buy if you KNOW the item is perfect

published

All the clothing looks amazing online. HOWEVER, be aware that if you don't like what you have purchased and want to return it, you will be out of pocket:

$10 postage you pay to receive the items (if under $100)
$10 postage to send item(s) back to them
$9.95 restocking fee

I essentially paid $30 to try on a dress I don't want. And they don't offer refunds, so I'm stuck with a credit note to potentially go through that expensive process again. There are too many other options online which offer free returns to bother risking losing money buying through Petal & Pup. Yes, I know their returns policy is clearly stated on their website, but for those who are considering buying and don’t know their returns policy yet - BEWARE.

Product Quality
2/5
Shipping
2/5
Petal & Pup
Petal and PupPetal & Pup
Meischa
Meischa
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Nimi G.
Nimi G.Greater Melbourne (Outer), VIC

Perfect!

published

Petal & Pup dresses are gorgeous! Great service, received my package exactly as expected Very warm and prompt communication via email .

Product Quality
5/5
Shipping
5/5

Perfect

published

Just wanted to say how happy I’ve been with my last 2 purchases (in the last 2 weeks!) They are exactly as pictured, fit as described, are great quality and very affordable. I’ve purchased each dress in the morning and they’ve arrived on my doorstep that afternoon. Like magic!!!!

Product Quality
5/5
Shipping
5/5
Molly
MollySydney, NSW

Perfect dress for my baby shower

published

Absolutely obsessed with this dress, fits perfectly and is so comfortable. Beautiful colour and feel fabulous with it on. I made a mistake with my address also and it was changed with absolutely no hassle. Can’t wait to buy more beautiful things from you - thank you so much!

Product Quality
5/5
Shipping
5/5
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Amanda Antoinette
Amanda Antoinette
  • 4 reviews
  • 2 likes

Great customer service - very impressed

published

Great customer service - I had an issue and the team resolved it very promptly for me. Impressed with the care they take for their customers :)

Product Quality
4/5
Shipping
5/5
Nicala L.
Nicala L.Darling Downs, QLD

Exceptional Customer service and stunning products

published

I love the affordable Bump Friendly section. Clothing that can be used both during pregnancy and after pregnancy. Helping pregnant women feel beautiful without breaking the bank.

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

Fantastic customer service

published

Petal and Pup were fast, thorough and very helpful when I made a recent mistake with payment. This shows the strong values they have regarding their customer service.

Incentivised Review No
Return Claim MadeYes

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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