Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
- Verified customer
I purchased 2 Satin dresses for my sisters wedding. Upon receiving, I saw that I only had 25 days to make my decision. I wrote to Petal & Pup and explained my dilemma of needing more time to decide. I quickly received a response encouraging me to take my time and when I was ready, I could send back one dress. It's been a few months, and with the corona virus, the wedding is now pushed out completely. I again reached out to customer service, and within 24 hours, I received the return label, along with a personal, kind, warm hearted response. I'm beyond impressed with Petal & Pups customer service, and will be recommending to friends.
Bad Costumer Service: Poor quality in clothes
The quality of the clothes were pretty bad material, cheaply made. I returned all of my items a month ago and still have yet to receive even an email back or a credit to my account. I am really disappointed, I wish I could have my money back instead of store credit. Ii would probably never shop here again and warn you from doing the same.
Amazing online shopping experience
Postage was so fast and free for my order. Everything in my order looked exactly like it did in the pictures and all the items fit perfect. They were all true to size. Very satisfying online shopping experience xx
Best online clothing and delivery!
All pieces I have purchased fit perfectly and any returns (2 for sizing only) has been such an easy efficient process.
I’ve just bought 3 of the same top in different colours and 2 of the same cardigan as the fit and quality is 10/10.
The delivery time frames are so quick and efficient.
Highly recommend petal and pup x
My New Favourite Place To Shop!!!!!!!!!!
The clothes here are absolutely stunning! I received my first order the next day and it was packaged to perfection, with the cutest hand written touches. I had a few reservations at first, as I had read the reviews on their returns policy. But the customer care team went above and beyond for me. They were absolutely magnificent. I will definitely be shopping again.
Great customer service
Products are high quality and I am a regular customer. I unfortunately received an order which which had damage/discolouration on the products but the customer service team were fantastic and facilitated a refund even though one item had its tagged removed. Very prompt responses and easy to deal with. I will continue to be a returning customer.
Customer service that goes above and beyond
Petal and lip provide excellent customer service. After my gift card expired they agreed to reinstate it for me even though they didn’t have to. Helping customers and be willing to help is what I am looking for in this day and age where customer service is really lacking
Bad quality cheap material and no refunds
Bad quality and looks Nothing like the photos of clothes on the models. Ordered a lot and Material is very cheap on all garments.
NO refunds provided only credit notes and these are processed very slowly and then charged extra postage on top of this (as well as postage for returning the item!)
I recommend Petal & Pup to everyone!
Petal & Pup is the first website I visit whenever I am in need of a new outfit! They have the most beautiful on-trend pieces - every time I wear one of my pieces from Petal & Pup I always receive so many compliments and people always ask me where I got my outfit from. Everything I have bought so far has been true to size. I find the quality of Petal & Pup products to be way above the standards of other online shops that I have previously shopped with. I will admit that I did once receive a product that admittedly had a little pull in the fabric..., the customer service team was so helpful and helped me with the whole returns process and even helped me find and style an alternate outfit that would arrive in time for my event. I recommend Petal & Pup to all my friends and family! We love them! P.s. They have SUPER fast shipping!
- Verified customer
Only store I buy online from
The clothes always fit perfectly, fast shipping, good quality and just love all the styles! One of my bodysuits had a small hole in the stitching, P&P didn't have another size to exchange it with so they even offered to cover the seamtress costs to fix it which I thought was AMAZING service! In the end I just fixed it myself with some minor stitching.
Terrible quality for the price and no ability to be refunded
For the top end online pricing, the quality of these clothes are pretty ordinary.
They are made by brands that are sold in market style shops for a fraction of the price. I have just found the same dress that is $79.95 with P&P for $13.95 with Shein and it is the same label, same terrible quality material.
I have had to return products 3 times due to the sizing and terrible quality and was given a voucher each time but really, it would appear that I actually wanted a refund but it isn't an option. I now have 2 dresses that I will never wear that set me back about $150 in total.
It's a shame that you can't see the label before you buy from P&P.
Ok but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
Love my dress!! I ordered in the morning and it was delivered that day!!! Who does that!! Thankyou!
No complaints here.. I think I’ve ordered 3 times and it’s always been quality items and they arrive fast. Yesterday’s order was delivered same day and I love it. Thankyou!
Excellent products and service
Really happy with the products, the efficiency of the post and especially the customer service. A special thanks to Emma, Georgie and Bella for answering all my questions! Will definitely be buying more items from Petal & Pup!!
Great customer service team
Purchased two dresses from Petal & Pup on a Thursday intending to use one for my birthday party the week after. The package arrived early morning Tuesday and unfortunately there was a faulty zip issue with the dress. Stressed without a dress for my party on Friday, i used their online chat service asap the next morning and they were instantly accomodating about my situation. An hour later i got an email letting me know my replacement dress would arrive express in time for the party. I was able to return the faulty dress without parcel fees, and got my dress by the thursday, JIT. Loved the dress, loved the P&P team. Thank you Georga/Georgia and Zoe especially!!
Don’t bother waisting your money
Really bad quality for the price that they sell the clothes. Can only get store credit (not obvious) when returning clothes so I’m ordering clothes and sending them back which can’t be good for the environment? They delete any negative comments on social media as me and friends have all questioned things then it disappears. Any positive review on YouTube etc is all done by sponcers of petal and pup
Bad quality dress. Customer service and returns extremely slow.
Ordered a dress and pair of shoes. My first order with Petal and Pup. The order processing time is little slower than what I've become accustomed to with like-for-like competitors (Amaroso are much faster on delivery and processing returns). The dress was very poor quality for $89.95! Also had a fault in the sleeves and looked very different from the photos - I was hoping to wear this to an informal wedding however the dress looks and feels extremely cheap and tacky. The likes of Valley Girl have better quality similar dresses for a quarter of ...the price. The shoes were way too big and wide for my size 8 feet and overpriced for $49.95. I decided to return both items and hope for better quality products - hopefully the photos next time I order are actually a true indication of the product. Paid for postage to have returned. Checked the other day and the parcel had arrived to Petal and Pup Monday morning at 8am, nearly 5 working days ago. Again, I have been accustomed to returns being processed within 1-2 days. Apparently it can take 6 working days to process a return which is pretty ridiculous. Really Petal and Pup need to pick up their game otherwise they won't be around for much longer. There is only so long you can scam people. If I had known the quality of products, I would never have purchased. Ideally I would like a refund but apparently that is against store policy, which doesn't surprise me in the slightest.
Worst quality of clothes - you are purchasing wholesale rubbish
Service was quick, but the sizing is extremely small. The quality is also rubbish for the price they are marketing. You are purchasing cheap quality clothing brands that is being resold for fast fashion.
Questions & Answers
Has anyone purchased the Hephburn Dress? Im keen to know the fit and quality please :-)
Hello, I have been online and am interested in your clothes. I am concerned on size as I am 6ft tall. If I were to place my 1st order is there anyway I can return if the fit I not correct? Kind regards Toni Beckham 0437 927033 email@example.com
Petal and PupPetal & Pup
Thank you for your message! One of our customer care team members have sent you a personal email from firstname.lastname@example.org to assist you further with your enquiry. Hope this helps! ♡
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