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Petal & Pup
4.3 from 737 reviews · View Statistics
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Steffania
SteffaniaSydney, NSW

Amazing customer service!

published

The customer service from the P&P Team is impeccable! Nothing is too hard, they always come back with an answer to my question or a solution to my problem - this alone makes me want to keep going back! I was super unsure with sizing as I don't purchase online often, the P&P team took my measurements that I emailed them and advised me on sizes to get in particular dress styles! Thank you P&P for making my shopping experience with you enjoyable! Not to mention the super quick, express shipping! I'll be back :)

Product Quality
5/5
Shipping
5/5
Julianne
JulianneGreater Melbourne (Outer), VIC

Excellent customer service

published

So impressed with the great customer service at Petal @ Pup. I made a mistake when making my online order during Black Friday sales and the 25% discount was not applied to the order. Carla was quick to respond to my message and to reassure me that they would refund the difference to my account. My order arrived promptly (much quicker than expected) and I was thrilled with my Oralie dress. The light blue colour is gorgeous.
Thank you for your helpful, friendly and efficient service! It was much appreciated and made my online experience at Petal and Pup a very positive one!!

Product Quality
4/5
Shipping
5/5

Excellent customer service

published

Contacted customer service over an issue I had from a discount code not applying during checkout only expecting a store credit for the difference I paid. They replied with a beautiful email and said that they were happy to issue a refund once I had received my goods.

Incentivised Review No

Excellent Customer Service!

published

I accidentally made an error during checkout and the wrong postage address was entered, I emailed Petal & Pup straight away to change the address. I was assisted by Jess who was absolutely amazing! Australia Post proved to be difficult but Jess pulled through multiple times for me and ensured that I will receive my dress before my event!

Product Quality
5/5
Shipping
5/5
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Fabulous customer service

published

Highly recommend Shopping with Petal and Pup

I had a small issue which I needed to contact customer service. I sent a email and got a almost instant response. Jess was absolutely fabulous, sorted my issue out.

Thanks Jess, I will definitely be shopping with Petal and Pup again

Product Quality
5/5
Shipping
5/5

Excellent customer service

published

I had to return two items as they were a little too small, I was graced by the help of Shoshana, she was absolutely amazing, very polite, very quick and easy return, very happy even though my items didn’t fit and I had to return them, being looked after by customer care always makes a huge difference! Xx

Product Quality
5/5
Shipping
5/5
Melisa H.
Melisa H.Sydney, NSW

NO FREE RETURNS

published

overpriced clothing, they won't let you do any refunds, store credits only. you pay $10 each time you want to return their cheap quality clothing!

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Petal & Pup
Petal and PupPetal & Pup

Lovely Service

published

Shoshana is always so lovely and helpful and is always so prompt in her responses. I love the clothes and have been so happy with my purchases.

Incentivised Review No
Return Claim MadeNo
Sizing True to size

Fantastic quality and absolutely amazing customer service! Highly recommend this brand

published

Very happy with the dress I received and customer service was fantastic! Will definitely buy from petal and pup again

Product Quality
5/5
Shipping
5/5
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Kazz
KazzSydney, NSW

Best customer service ever!

published

I can’t speak highly enough of customer service agent Jess. She was very quick to respond to my refund request & couldn’t have made the process any easier. She handled the experience in such a kind,courteous & professional manner. She definitely is an asset to the Petal & Pup team. Thanks again Jess you’re wonderful :)

Incentivised Review No
Return Claim MadeYes
gxccihemmingsxo
gxccihemmingsxoHobart, TAS
  • 2 reviews

Amazing!

published

Amazing range of products! Every piece is perfect! perfect fit, perfect colour, perfect fabric! just WOW!
the customer service side of things is flawless as well! Promptly replying to all queries I have about products and going above and beyond to give me the best description of each fit and measurement!
Petal & Pup is so worth it!!

Product Quality
5/5
Shipping
5/5
Laura L
Laura L
  • 2 reviews

Great returns process!!! Love it

published

Can I just say wow! Purchasing online can be risky but you can buy with confidence at petal and pup. Not only are their clothes great but if they don’t fit or you just don’t love it they have a really easy to use, customer focused returns portal. So so easy to swap out a garment for size or something different. Love it!! Will definitely be shopping with them again!! And you get the little postage slip too to send what doesn’t work back !

Product Quality
5/5
Shipping
5/5
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Absolutely love it

published

Very easy to find what I was after on Petal and Pup’s website, purchasing was extremely easy. Received my dress within 2 days of purchasing. Absolutely love my dress fits perfectly and extremely comfortable! It also has pockets! #winning. Highly recommend this store, will be purchasing from them again. ✨

Incentivised Review No

Amazing customer service!

published

The admin team at Petal and Pup have always been so helpful and accomodating with my questions, returns and exchange gift vouchers. They have always been quick to respond and so lovely to talk to! It has always been a pleasure shopping there and I look forward to my next purchase!

Product Quality
5/5
Shipping
5/5
Sar
Sar
  • 4 reviews
  • Verified

Happy customer

published

First time ordering 2 dresses from petal and pup, Great price. Arrived very quick. Everything from design to fabric to quality of stitching is impressive. And the size is true to the size I ordered without any bits being loose or tight. Cannot beat the style/ fabric designs. Very vibrant and unique and not boring at all. It’s so hard to find long length dresses with long sleeves but they have variety for everyone. Love love love them! And will certainly be ordering again.

Product Quality
5/5
Shipping
5/5

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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