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Petal & Pup
4.0 from 428 reviews · View Statistics

Reviews

4.0

428 reviews
5
(265)
4
(49)
3
(33)
2
(26)
1
(55)
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Megan

MeganGreater Melbourne (Outer), VIC

Great customer service

published

My experience with customer service was great!
I ordered pants that were too big and exchanged them for a smaller size. The new pair were delivered the day after I ordered.
When I emailed customer service, they emailed back straight away and were able to help me out.
I have always found the clothing to be great quality and am a frequent shopper!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
See all answers

Beautiful affordable dresses

published

I love this company. Deliveries are quick and I love all 5 dresses I’ve ordered over the last 2 years.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Fabulous Customer Service

published

The items I ordered arrived very quickly amd were good quality. Unfortunately though, one of the items I received was not as ordered (I received a skirt, instead of dress in the same fabric). A quick email to the team and they happily sent me a return label for for the item , plus a discount off my next purchase.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Ashleigh

AshleighMetropolitan Adelaide, SA

Disappointing

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceNot as advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup
Fevsey

FevseyAustralian Capital Territory

  • 5 reviews
  • 1 like

Items are often not as good quality as pictured

published

I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceNot as advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup
Christina

ChristinaSydney, NSW

  • Verified customer

Sizing is China sizing, not western sizing

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup

Fantastic quality and service

published

FANTASTIC CUSTOMER SERVICE
. I am so impressed with my customer service experience with Petal and Pup. I ordered a top, that when it arrived, was too small. I emailed the team to let them know and returned the item. I loved the top so much though and the quality of the material was quality and just what I was looking for, so I re ordered a larger size. The item arrived within days to New Zealand and when I returned the smaller item, I was refunded and kept in communication with the team throughout the process. I would highly recommend to friends and anyone looking for some fab items!! Thanks P&P

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup

The reviewer stated that an incentive was offered for this review

  • Verified customer

The Best Customer Service!

published

This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup
  • Verified customer

Excellent customer service

published

I was super excited to get a dress from Petal & Pup for an upcoming wedding as I had seen them frequently on my explore page. Unfortunately, after placing my order the delivery service didn’t get the package to me. After reaching out to customer service I got a full refund within 2 days. I appreciated the speed at which they replied and refunded me without too much back and forth. I look forward to ordering a receiving a dress in the future : )

Incentivised ReviewNo
1 comment
Petal & Pup
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  • Verified customer

Thieves!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup
Joelle

JoelleSydney, NSW

  • 6 reviews
  • 4 likes

Quality of the material is not the best

published

Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup
Karin

KarinGreater Melbourne (Inner), VIC

Dodgy company

published

I will never shop here again and am telling all my girlfriends the same. They do not refund you your money upon return, instead giving you a voucher with an expiry date of 6 months. I returned an item because it was of poor quality, I didn't like anything on their site for the past 6 months, and now my money has essentially expired. I realise it says this on their website but that does not make it ok, they are making money off me not liking their products. Shameful, customer service not helpful.

Product Quality
Incentivised ReviewNo
1 comment
Petal & Pup
Petal and PupPetal & Pup
Abby W.

Abby W.Central West, NSW

Amazing clothes, fantastic customer service!

published

I honestly can’t believe how amazing their customer service is, a voucher of mine expired by a few weeks and they reissued it. I’m so happy. Clothes are amazing and great quality! Highly recommend Petal and Pup

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup

Great Customer Support

published

I purchased a dress very last minute for a job interview and was helped by customer service discussing postage times. Bella kindy advised that if it did not arrive in time, she could offer me a refund instead of a credit note. Highly impressed! The dress arrived so quickly and in time for the interview!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup

Customer Service

published

My order didn't process, however, I contacted the customer care team and they were extremely helpful and very lovely and sorted it all out for me. Very happy with the help I received and it was very efficient!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Mixed

published

Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup
Zara

ZaraGreater Melbourne (Metropolitan), VIC

Absolutely STUNNING!!!

published

My order arrived two days after it was placed!! I was amazed by the customer service at Petal & Pup. I purchased some dresses and they look absolutely stunning and are of excellent quality. I am sooo happy with my purchases. I'll definitely be buying more!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup
Katrina

KatrinaGreater Melbourne (Metropolitan), VIC

Amazing service and quality products

published
Product Quality
Shipping
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup
Kris

KrisSouth-Eastern Region, NSW

  • 3 reviews

Amazing

published

Ordered 2 items, arrived the next day and they are amazing. They are exactly what they look like on the website and are made wonderfully.

I liked them so much I went back and picked some more.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Petal & Pup
Petal and PupPetal & Pup

Excellent customer service

published

I love the chat function on the website. I couldn't find what I was originally looking for as it was sold out in my size. I sent a message on the chat and got an instant reply. Unfortunately the item was not going to be restocked but I was sent 4 other options of similar items which was really helpful. Great customer service and a really positive experience!

Incentivised ReviewNo
1 comment
Petal & Pup
Petal and PupPetal & Pup
Page 1 of 22

Questions & Answers

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

Lilly

Lillyasked

Hello, I'm interested in buying your clothes, but I'm confused about the size chart. It says they are "listed" in Australian sizes what does that mean? So if I choose a size 6 dress for example, is it actually an Australian size 2? Bc I'm a US size 6 but in the conversion chart it shows that its actually an AUS 10 or something. So I'm just confused if it's showing AUS or US sizes and if I'm choosing the correct size??

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Lily! Thanks so much for your question. If you are shopping in the U.S please feel free to go to our U.S website, and you will only see American sizing. You can do this by scrolling down the bottom of the website and click on "Visit US site" Seeing as we are an Australian company we have the size conversion charts for international shoppers outside of the U.S. You are correct if you are a size: 6 in U.S sizing, then you are most certainly a size: 10 in Australian sizing. If you have any further questions, please don't hesitate to email us at: contactus@petalandpup.com.au

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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