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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Blue Denim JeansSydney, NSW
Horrible quality and sizing
I ordered two dresses and one top and they are clearly all from different and dodgy manufacturers based on their tags. The quality is shockingly cheap and the sizing is off. A size 8 is normal for me but these pieces make me feel like I need to go down 2 sizes! Definitely not shopping here again especially given this cheap quality and expensive prices! I see why they don't do refunds because they would easily be out of business!
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LeeeeeeenaSouth Australia
- 4 reviews
Petal & NUP. Never again.
I only ever post a review if Ive had a tough time with a company and this was it.
I made multiple purchases in one order and the material of the dresses I received were not as what they showed, described and looked like on the site: it looked cheap and flimsy and the size was way off even though it was the size I usually always wear. I sent quite a number of emails about this to the company to no avail; it was my fault that I had misunderstood the material-type.
I returned the product on the same day as delivery and to my surprise received st...Read more
ore credit. Little did I know that this store credit was only valid for 6 months. The problem with a store credit expiry to a store that permanently has sold out of every item you want is that you can hardly make a purchase of anything! Hence, all of my money expired. Gone to Petal & Pup for nothing. I think it is absolutely ridiculous that a large online company has such a terrible return policy and store credit expiry. Not good. Very disappointed customer. Will definitely not be back again.Similar opinion? Write a review on ProductReview.com.au!
SalmaGreater Melbourne (Metropolitan), VIC
They dont care about customers needs
As soon as a dress I wanted came back in stock I quickly made an order. On their website it says you can change the size if the order hasnt been processed yet. I quickly emailed them and said can I get a different size (I didnt mind if they couldnt do it, I still wanted the size I had ordered as I had an event). I received an email the next day saying my order has been cancelled and I have been refunded. I never asked for an order cancellation. I placed my order strictly for an event I had and I knew it would come in time. But the fact that it was cancelled means I have no dress for the event!
1 comment
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Disappointed customer
Be careful with your colour choice because my red dress was in fact coral. This was very unfortunate as I wanted a red dress for christmas. I also noticed upon receiving my package there were 3-4 tears on the material. All in all, I don't think I'll be buying from Petal & Pup again.
1 comment
Petal and PupPetal & Pup
Hey Emma, that is such a shame you weren't happy with your dress! I was wondering if you made contact with our lovely customer service team, that could have assisted in finding a solution for you. Ple... Read more
ase feel free to contact us at contactus@petalandpup.com.au I am sure we could come to a happy resolution together!Similar opinion? Write a review on ProductReview.com.au!
JnuPerth, WA
- 2 reviews
Zip broke after first wear & shrunk a LOT after a cool hand wash (as instructed)
I bought a dress for my partners graduation, it looked well, not as well as it had looked on the website but it tends to be that way with most clothes!
I wore the dress once and cool hand-washed as per the care instructions (I also dried the dress as per these instructions)
I went to wear my dress for the second time this weekend and the zip had derailed?
The length of the dress is midi to the calf and has now shrunk to just below the knee... It is terrible quality and I am so disappointed as it looked so pretty online :(
Shipping was really fast but that's about it i'm afraid..
I would try again however due to the company's super strict returns policy it means I will not...
1 comment
Petal and PupPetal & Pup
Hey Jnu, thanks for your leaving your review with us. That's a shame about your washing mishap! I was wondering if you had made contact with our lovely staff at contactus@petalandpup.com.au. to explai... Read more
n this situation? As each case is reviewed individually to suit each situation. Please feel free to contact us to discuss further, the team at P+P!Similar opinion? Write a review on ProductReview.com.au!
StephLaunceston, TAS
So gorgeous!
Such a great website with beautiful dresses so finding the perfect dress for my friends wedding was easy, I bought the Valley Dress in emerald and it fits like a glove! The colour is even better in person! I'm one very happy customer, plus it was ordered on the Friday and arrived Monday morning over the Black Friday weekend!!
1 comment
Petal and PupPetal & Pup
Hey Steph! Thanks so much for review we are so happy to hear that you loved our shopping experience here at Petal and Pup! We love hearing stories about being apart of special occassions such as weddings! Have a wonderful day the team from P+P :)
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AshleySydney, NSW
Amazing boutique clothing for reasonable prices!!
I had order this dress online for my formal, and I would just like to say thank you!! It is amazing quality, sizing was correct and over the fast service of everyone at Petal and Pup! I would highly recommend for friends and family to purchase from your store in the future x
1 comment
Petal and PupPetal & Pup
Hey Ashley!! That is so wonderful to hear you got your dress for your formal from us! We adore being apart of special occassions, and we are so happy to hear you enjoyed the product and the customer s... Read more
ervice! Have a wonderful day, love the team here at P+P!! xxSimilar opinion? Write a review on ProductReview.com.au!
i wont shop here again!
ive purchased many items over the years. Unfortunately the majority has been faulty. Petal and pup are near impossible to communicate with and refuse to accept faulty items. Its a faceless company. I wont shop here again!
1 comment
Petal and PupPetal & Pup
Hey Ali, thanks so much for your review! I am sorry to hear you have not been happy with the products and the faulty policy. Each store has their policies to protect time lines and customer care of pr... Read more
oducts, but we like to review each case individually and it is such a shame to hear that your case was not resolved to your satisfaction. I wonder if you have expressed your recurring concerns with our lovely team at contactus@petalandpup.com.au? Please feel free to do so, so we can look at the history together, I am sure we will come to a happy resolution, team P+P!Similar opinion? Write a review on ProductReview.com.au!
TamikaMetropolitan Adelaide, SA
- 2 reviews
Picture Perfect
I have ordered two dresses from petal & pup in the past week they are perfect! Exactly the same as the photo and the material is gorgeous. Thank you Petal! xx
1 comment
Petal and PupPetal & Pup
Hey Tamika! Thanks for your wonderful feedback, we are so happy to hear that you are enjoying our clothing as much as we do! And that the photo's match the clothing on arrival! We hope that you will c... Read more
ontinue to love our offerings in the near future! Much Love the P&P team! xxSimilar opinion? Write a review on ProductReview.com.au!
Terrible quality and poor customer service.
Bought 4 dresses. Wore two and washed according to instructions. Once washed the garments shrunk upwards and they were too short to wear. Requested refund but they said they would not refund and because they were washed it meant that I wasn't eligible for anything. They said just this once they would give me store credit but I argued that the garments were of very poor quality and were faulty. They sent me a credit note for over $200 and now I just feel like they are holding my money hostage. I never want to buy anything from the brand ever again knowing that the garments will shrink to an unwearable size! Crazy how companies can get away with this. Especially when buying online and never knowing the quality until its in your hands.
3 comments
Petal and PupPetal & Pup
Hey Jac, thanks for letting us know your experience, I am sorry to hear that you had a washing mishap with your clothes! All shops have store policies to create agreements from seller to buyer to ensu... Read more
re company due diligence, and customer awareness is created for both parties. When the store policy was explained to you about store credit, did you write back about that solution not being to your satisfaction? If you would like to further discuss this I am sure we will come to a good resolution together. Please feel free to email us on contactus@petalandpup.com.au. Warmest, team P&P!Hi there, thanks for your response. Yes I did email but got no response. It would be fantastic to come up with a solution that we are both satisfied with. I will email again and hopefully get a response this time.
Petal and PupPetal & Pup
Hey Jac, thanks so much for taking the time to chat with me, I am happy we came to a good resolution for you! Thanks again for your feedback, and we look forward to serving you in the future! xx
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LilyGreater Melbourne (Inner), VIC
Avoid!!
Bought two dresses which looked great on the website. The quality of the material and make is terrible particularly given the price.
I am very petite so struggle to find clothes that fit well and purchased the smallest size available which ended up being too large. Unbelievable that an online store does not offer a refund unlike most other stores. What am I supposed to do with a store credit???
1 comment
Petal and PupPetal & Pup
Hey Lily,
I am sorry to hear that you didn't like the feel of the material and didn't get a match in size. We always place measurements of each garment on our website (not just the size) so that custo... Read more
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Marissa R.Illawarra, NSW
Shared passions
I ordered from Petal and Pup just expecting items to turn up in plastic like others do, the top turned up warped and in a cute little bag.
You can tell this place loves clothes genuinely as much as I do.
Their clothes spark joy!
1 comment
Petal and PupPetal & Pup
Hi Marissa,
Thank you so much for your lovely feedback!... Read more
This is so amazing for us to hear as this is definitely the kind of shopping experience we strive for our customers to have with us here at P&P! I will also pass this feedback onto our packing team as I know they work extremely hard to ensure that the packaging of our items is neat and beautiful for customers :) Thank you again and have a wonderful day! Much love, the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
CanCanberra Central 2601, ACT
- 2 reviews
- 1 like
Easiest online shopping experience Ive ever had.
Thank you for one of the easiest and most pleasant online shopping experience Ive ever had.
Your clothes are beautiful quality and fast delivery. You are now my favourite online store.
1 comment
Petal and PupPetal & Pup
Hi Can,
Thank you so much for providing such wonderful feedback!... Read more
We are so happy to hear that you have been loving your latest P&P purchases as much as we do! Providing fast delivery and high quality products for our beautiful customers are extremely important facets of our business which we work very hard to provide - so this is amazing to hear! Thank you again, The P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
KimSouth East Queensland, QLD
Petal & Pup Perfection
Thanks so very much! Ordered my dress last night at 10pm to wear to my sons pre-formal Friday night. Arrived today and is stunning! Raeleen Dress in Teal. Will definitely be my go-to for me from now on.
1 comment
Petal and PupPetal & Pup
Hi Kim,
Thank you so much for providing your lovely feedback! ... Read more
We are so thrilled to hear that you love your P&P just as much as we do! It's also amazing news to hear that your delivery was so timely as our warehouse team work very hard to get our customers' orders shipped out as soon as we can :) Thank you again and have a wonderful day! Much love, the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
MeghanjaneSouth East Queensland, QLD
incredible
Website was extremely easy to navigate, items were in shopping cart even when closed out of safari. The range was awesome and exactly what i was looking for. Extremely Satisfied!
1 comment
Petal and PupPetal & Pup
Hi Meghanjane,
Thank you so much for your wonderful review! ... Read more
We are so thrilled to hear that you're satisfied with the navigation of our website and our product range - this is amazing to hear and we look forward to seeing you shopping with us again in future! If there is anything we can assist you with then please do just let us know :) Much love, the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
Perfect!!
Purchased the Grazia Jeans as I struggled to find a decent pair of white jeans anywhere and I am so happy. These are perfect! True to size, high waist and most importantly, they arent see through. Love them! Quick postage too.
1 comment
Petal and PupPetal & Pup
Hi Yolanda,
Thank you so much for your lovely feedback!... Read more
This is so amazing for us to hear as this is definitely the kind of shopping experience we strive for our customers to have with us here at P&P :) Have a lovely day and do not hesitate to contact us again if we can assist you in any way! Much love, the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
Chelsea.Greater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Easy and true to size!!
100% happy with how easy it was to look at my size and understand my measurements. Dresses True to size and such good quality! Good prices as well and even better they offer Afterpay. Came so fast so I know I can get something for the weekend and know it will fit me. Never thought I could buy online for a girl on the taller side and curvy! Highly recommend. Love even more that they are an Aussie company :)
1 comment
Petal and PupPetal & Pup
Hi Chelsea,
Aw, thank you for your wonderful review! ... Read more
We love being able to provide you with the best service possible, so we are so glad to hear you are happy with our service :) Thank you again for your lovely words, the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
AbbeySouth East Queensland, QLD
Just Perfect!!
I was fairly dubious ordering dresses online, especially websites I am not too familiar with. I ordered my dress at 10am and it arrived at 3pm on the same day! The dress is absolutely perfect! Very true to size, colour and material conditions. I was unsure of the quality when looking at the pictures, but I am beyond stoked with the quality of the dress. I wouldn't change anything about my order or the price, everything is of high standard. Would highly recommend purchases from Petal and Pup!!
1 comment
Petal and PupPetal & Pup
Hi Abbey,
Thank you so much for leaving such positive feedback!... Read more
We are over the moon that you have had such an amazing shopping experience with us and look forward to providing this level of service to you again in future! With love, the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Excellent Service
I ordered a dress of which I live interstate and needed it urgently. I sent through this information when ordering and received my dress in time for the event. Service was excellent, professional and prompt.
The dress I ordered was of very good quality and I received many compliments. Always a pleasure to shop with this company and have the confidence and peace of mind that it is always a pleasant experience. Keep up the good work x
1 comment
Petal and PupPetal & Pup
Hi Catherine,
Thanks so much for your lovely review!... Read more
We are so thrilled to hear that your shopping experience with us has been nothing but positive - we look forward to seeing you shopping with us again in future! Much love, the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
Angela L.South East Queensland, QLD
Has all different tags, nice stuff but dont get the quality you pay for
Bought 3 dresses and a top online. Cost me a total of $250. Thinking I would get semi decent quality. Every clothing had a different tag on it from another brand and looks nothing like the photos advertised online. Also ordered size 8 dresses to end up being size 12/14. Thought I would of been paying for better quality not stuff for $10 from China. Very disappointed.
1 comment
Petal and PupPetal & Pup
Hi Angela,
Thank you for your review! I'm sorry to hear that your experience with us here at P&P has not been absolutely perfect!... Read more
If there is anything we can do to turn things around for you, please send through your order number, product name/s and details to us at: contactus@petalandpup.com.au. One of our customer care team members will be able to rectify your issue as soon as possible! Hope this helps and have a great day! The P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
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Questions & Answers
TMoanaasked
Hello, I have been online and am interested in your clothes. I am concerned on size as I am 6ft tall. If I were to place my 1st order is there anyway I can return if the fit I not correct? Kind regards Toni Beckham 0437 927033 beckhamsurf@bigpond.com
1 answer
Petal and PupPetal & Pup
Hi Toni,
Thank you for your message! One of our customer care team members have sent you a personal email from contactus@petalandpup.com.au to assist you further with your enquiry. Hope this helps! ♡
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Petal and PupPetal & Pup
Hey Salma, I am sorry to hear that! Please look in your emails for a little further correspondence about your situation :)