Peter Jackson

Paid for express post. Didn’t arrive in express post times & the company argued with me stating they need extra time to sort the items. This needs to be clearly displayed on the checkout page instead of customers seeing the 1-4 express post times & then they have their “express” post time on their conditions which stretches the timeframe out up to 7 business days. Show details

We were lucky enough to get Isha from Peter Jackson Werribee Pacific looking after the men’s suits for our wedding. Her service was exceptional from start to finish! She dressed our men in three different states without issue. We couldn’t recommend Isha more highly. Our men’s suits, shirts, ties and vests are of excellent quality and I’m sure the guys will wear them for a long time to come. Show details

The service I received from Nigel at the Peter Jackson Booragoon store was outstanding. His expertise and knowledge of suit fitting are truly first class. I would not hesitate to recommend Nigel to anyone seeking a suit for any occasion. Thanks again for the excellent service. Cheers Richard

My Husband purchased 3 business shirts from Peter Jackson City store in Perth WA. One shirt was linen and unfortunately came apart near the collar after a short time- I called the store not expecting much but was absolutely delighted by the service offered by MUHAMMAD -He was polite, courteous and immediately offered help to replace the item. He offered excellence in service that was amazing ! - Thank you Muhammad!

Absolutely disgusting quality of clothing and a total lack of respect from HO. Have no area manager, no human resources manager. And expect there staff to work more than 38 hours a week. Some have worked for more than 10 days in a row. I would pass from buying anything from this company..

If could give 0 star I would, brought suit from here a year ago, they have sleezy salesman that tell you the greatest story ever to buy their suits get them home and they are rubbish quality, thought I’d give them another chance and brought 3 business shirts for $300, i wore once and threw away cause the quality was that bad, could barely iron them after the first wash. Steer clear of these stores they are a rip off.

Very poor experience with Peter Jackson. The manager pressured me into buying a smaller size despite my concerns. Unsurprisingly, the pants tore after a few months of normal office wear. When I returned to the store with the receipt, the same manager rudely dismissed the issue and blamed me, saying they tore because I had “moved around” in them —… Read more

as if pants aren’t meant for that! Head office then refused a proper resolution and only offered a discount to get me to spend more. Won’t be returning — very disappointing customer service from a brand that should know better.

I recently purchased a suit from Peter Jackson (Belconnen) for the first time, and the experience was outstanding thanks to Leena Sharma. I would normally shop for suits elsewhere, but Leena's exceptional customer service made all the difference. She took the time to understand what I was looking for and expertly guided me through the different… Read more

fabric options, styles, cuts, and price points available. Her knowledge and attention to detail gave me confidence that I was making the right choice rather than simply buying a suit.

Leena also provided excellent advice on the alterations required to achieve a sharper and more tailored fit. Her recommendations significantly improved the overall look and feel of the suit, and I'm extremely happy with the final result. I'd also like to acknowledge Navya, who was assisting Leena at the time. She was professional, courteous, and very helpful throughout the process, helping to create a welcoming and enjoyable shopping experience. The level of service I received from both Leena and Navya was exceptional. They made my first Peter Jackson experience a memorable one, and they are the reason I'll be returning in the future.

Highly recommended.

We had a full groomsmen outfitting session with Evandro at Indooroopilly and were very happy with his attention to detail and professionalism. He made our event enjoyable. Thanks from Matt and crew Show details

I visited Peter Jackson at West Lakes Shopping Centre last night, specifically looking for work shoes in both black and brown. I have a particular taste—boots with no laces—and was hoping to find something that matched my style. The store itself was presented incredibly professionally, but what truly stood out was the Manager working solo at the… Read more

time.

Despite serving at least three customers simultaneously, he made it look effortless. At no point did I feel neglected or overlooked—in fact, it felt like I was the only person in the store. His attentiveness, respect, and professionalism were second to none. I was especially impressed by how he managed to balance multiple customers while still providing top-tier service to each of us.

I ended up leaving with two pairs of very stylish, high-quality shoes that I’m genuinely thrilled with. It's rare to receive that level of service these days, and it absolutely deserves recognition. Hats off to the Manager—he’s a credit to the brand and made my shopping experience outstanding.

We have been customers of PJ since 2021 and purchased all our wedding suits from there. I shop for my husband regularly at Miranda store and Hurstville store in Sydney. The customer service is second to none and suits, shirts, shoes, belts all very high quality. Staff go above and beyond to help. Show details

Fiancée purchased me a shirt in-store for a wedding. Unfortunately it ran a little large- no problem, I made the time to get back into a store the day before to exchange it - plain white shirt, shouldn’t be a problem right? Unfortunately, they didn’t happen to have the appropriate sizing. I was asked to go to a store a 50-60 minute round trip… Read more

from me to collect the right size, which I refused to do as I had no time to do so prior to the event.

As the shirt was new and unworn, and my fiancée had clearly been told I could refund it if needed, I requested a refund. After all, big shopping center, I can buy a white shirt elsewhere. The assistant at the store refused to refund it, and would only offer an exchange or store credit.

Reached out to online support, and they were equally unhelpful.

I feel my fiancée was intentionally misled about how flexible the return policy actually was.

I’m not blown away by the quality of the shirt either for the money spent truthfully.

Store Credit / Refund - Miscommunication – Peter Jacksons have a returns policy which differs in-store and online (online entitled to refund, where as in-store, credit only) On Friday, 24th January, I asked my partner to visit the store to purchase a larger version of a shirt I had previously bought, as I needed it for a wedding on Saturday, 25th January. However, after re-trying on my… Read more

original shirt, I realised it was fine and no longer needed the new purchase, which was too large. When my partner spoke with store rep, she explained the situation, emphasising that there was a strong likelihood the shirt would need to be returned. Store rep assured her, saying, "If it's not right, just bring it back." (We were even going to buy 2 of the same shirts just different sizes to be sure and made that clear to store rep). Given this, we felt confident making the purchase.

Unfortunately, when we visited the store the following day, we were advised of their choice not to refund.

I have emailed PJs and had a number of calls. Frustrated, as I have recently purchased a number of shirts online and given you are entitled to a refund on online purchases, I figured the store policy would be the same.

I would have liked some leniency, logic and a customer focus lens put into my circumstance - which is where my disappointment lands.

From a legal point, PJ's are not required to offer refunds or store credits, but given store rep was well educated that a returns was highly likely and my experience with returns policy online, I feel they havent done the right thing by me.

Lost a Long Time Customer – Really disappointed in PJ. Ive been a long time shopper and really like the brand. I bought a business shirt just prior to Christmas, wore it once, washed it properly and then noticed the stitching where the cuff meets the sleeve had pulled apart. The Brisbane store I bought it from absolutely refused to consider a swap for a new one - citing… Read more

their condition that even a "single" wash voids all warranties!! Way to go backing up your claims of quality.... I'm so disappointed in the attitude I'm shopping elsewhere from now on.

My new addiction! – I had no idea this brand existed until I stumbled across it at Westfield Joondalup. I loved the feel of the fabrics- they were amazing! I bought a few shirts and the cotton silk t-shirts for hubby. They fit well (run a bit small so I bought up a size). The whole sales experience was lovely. The tall euro guy there really knew about each piece and it was a fun shop! Thank you! My new addiction :)

Peter Jackson store - Birkenhead Point – If you want to experience the best customer service for suits and shirts selections? Without a doubt go and see Fredrick at the Birkenhead outlet store in Sydney! He goes above and beyond every time .. highly recommended.. !

Screwd over twice in 3 weeks – Over 3 week period. I went to DFO in Hombursh to buy a suit, sales man was excellent. Took my details because they didn't have it in store with a promise to call me. No call, I have tried to call the store but no answer. 2 weeks later on Saturday went in and and still no suit and sales men were not interested at all. Went to Parramatta store that… Read more

same day and found a suit but no size. There was one in Hornsby and organised to be transferred by Tueasday. Played for it only because they promised it woud be there on Tuesday since we are leaving Sydney on Thursday and have no time on Wednesday. Just to get a call as I was on the way that the suit wasn't transferred. Got told that I can go and collect it my self in peak hour trafic and they will give me a tie. That tie wouldn't even cover fuel cost let alone ma time.... I did get my money back after loosening my crap in a store, and had to scramble to find a suit with one hour till closing time. Highly recommend to stay away as far as you can from them....

Excellent service from Jarvis – Excellent service from Jarvis … he is extremely helpful and suggested fabulous ideas for my brother’s wedding He is knowledgeable and very enthusiastic towards his job Will definitely bring my dad to the same place Show details

Poor quality – I recently had a deeply disappointing experience with a high-end suit purchase. Despite the hefty price tag, the quality of the fabric was subpar. The cloth felt cheap and lacked the durability one would expect from such an expensive item. This experience was particularly frustrating given the high expectations set by the brand's reputation and the cost. I will certainly think twice before investing in this Peter Jackson suits again. Show details

Buyer beware, no refunds. Rude Manager – Purchased complete suit with accessories including shoes. Waited for shoes and trousers to arrive from other stores, shoes were horrible fit and could not return for a refund so had the buy something else I didn't really need. Trousers required hemming which were organised by the Robina store and were collected a week later only to try on a home… Read more

and they were 4 inches up my shin. Returned to store and BM was extremely rude, was given anther pair of trousers to get the al done ourselves. First and last time shopping with this outlet. Horrible experience.

Peter Jackson Frankston – I feel so disappointed to have to write this review considering how AMAZING the salesman [Name Removed] is at Peter Jackson in Frankston. However, [Name Removed] , the Store Manager, made our experience the most TERRIBLE experience I’ve ever had in a retail store. We went into store to get my partner’s suit for our upcoming wedding- as well as the… Read more

pants & accessories for our groomsmen. [Name Removed] was pushy, rude, had no regard to the fact that people aren’t all just LOADED with money and went so far out of his way to belittle us and make us feel like we weren’t “worthy” of his “efforts”. He pushed so many things on us that we did not want/could not afford and got SO angry when we said that we were only wanting to get the pants and bowties for the groomsmen. The groomsmen had used a white shirt when trying on their pants- we thought this was just so we got an idea of how the pants looked. When [Name Removed] found out that we were not buying the shirts too, he belittled us and cracked it like a young child. I could not believe it. I’ve worked in customer service for 15 years and have never seen anything like it. I’m still traumatised to this day. [Name Removed] tried his best to ruin this time for us that’s supposed to be exciting. He acted like he was so much more superior to us & looked so far down his nose at us that I had myself questioning if I was even human by the end of it. I wish we just walked out like we should’ve. If you are needing to buy something from Peter Jackson, ensure you go in when [Name Removed] is in & [Name Removed] is not there. It is such a shame that such a horrible man has to ruin all of [Name Removed] 5 star service and efforts. We will be taking our complaint further! Absolutely DISGUSTING. [Name Removed] employment status needs an urgent review!

poor quality to high prices – I bought "Dexter" pants (RRP AUD200). Back pockets looked worn very soon (holes in the fabric). After half a year, the entire seam came off along one of the legs. Obviously cheap material and cheaply produced. No (even partially) refund offered. Show details

Great Service From Nicole @ Joondalup – I purchased a Jacket from Joondalup store earlier today, The shop is beautifully laid out, I was served by Nicole, What a pleasant, professional young lady, Probably not allowed to say that she was beautifully groomed, and had good product knowledge, I asked her for he shop manager to pass on my praises but she politely told me that she was the… Read more

Boss, I wrongly assumed (sorry) Please pass on my thanks tell her the long haul truck driver posted this. Regards

Declining Quality and Fit of Peter Jackson's Recent Products – I used to be an avid fan of Peter Jackson's products up until around 2015. However, I've noticed a decline in quality over time. The fit of their products, particularly the sizing, no longer meets the standards I remember. Additionally, the materials used seem to have deteriorated in quality. For instance, some of the Chinos I purchased recently… Read more

have an outdated cut and tend to attract a lot of lint after washing. The shirts, too, have issues, including oddly designed collars. Considering these factors, I believe there are better brands available at similar or more competitive prices. Based on my recent experiences, I can no longer recommend Peter Jackson.

Worst after sales service I've ever encountered – Worst customer service I've ever had. We drove nearly 4 hours to Brisbane to purchase a wedding suit as there is nowhere near us I was able to purchase what I was looking for I made the unfortunate mistake of walking into the Peter Jackson store in the Queen St Mall in Brisbane. I was looking for a Charcole suit. The salesman was friendly and… Read more

quite nice to deal with. After being told they didn't have one in the colour I wanted, i was convinced to buy a Black suit as a charcole suit wouldn't go with the colour shirt I was going to wear any way. Taking the advice given by what I thought was a professional I believed him and So I found what I was told was the perfect fit and correct size jacket and I purchased the suit. The lighting in the store is very dim and once we were out in the light I found the colour to be not very nice. On top of that the jacket was noticeably to big. This is when the customer service went out the window. I called to ask if I could return the suit as in the light the colour wasnt nice and the jacket was to big, only to be told there was a no return policy, mind you I had only purchased the suit less than 2 hours prior. There are no signs in the store informing customers of this fact nor is it explained to you when making a purchase. Not that I had nany thoughts of returning it when I purchased it but it would be a good thing to be made aware of. I was told that I needed to contact the Head office to arrange a refund or a shop credit ( being from out of town a credit was of no use) if it was possible. After speaking to a quite rude man who started putting the blame back on me from the start, I was told he would call me back, this never happened. I rang back and got an even ruder man who insisted it was my fault and that I the best they could do was give me a store credit and he didn't even have to do that. So if you are looking to buy a suit from a shop that has salesmen that don't know what there talking about and has absolutely no after sales service this is the store for you, just remember all sales are final, they will say anything to get a sale and if you do have the misfortune to have to speek to head office be ready to be told that it's all your fault and they don't have to help at all.