Peter Stevens Motorcycles Physical store

Very poor customer service when looking for new helmet Had a broken helmet on display and just returned it to shelf once I pointed it out No alternative helmets suggested when store is full of them Not the first time I have had poor service and suggest avoiding where possible Show details

We purchased a $200 gift voucher in 2024 for our family member only to be told it is no longer valid for Harley Heaven in Adelaide-https://www.peterstevens.com.au/gift-cards. The background to this is Peter Stevens Motorcycles of which Harley… Read more

Heaven is part of the group went into administration early 2025 and was saved under a restructure by Joe Rascal Group and ASX-listed Motorcycle Holdings Ltd with the closure of a number of stores . Harley Heaven in SA was retained .

In terms of purchased gift cards, the clause states on their website : "Motorcycle Holdings Limited will honour all valid gift cards and vouchers purchased between the following dates 19 May 2022 to 11 August 2025 .Gift cards/vouchers must be redeemed by 30 September 2025. After this date, they will no longer be valid.”

In other words this forces customers who have purchased a valid gift voucher over the course of a 3 year period to have these converted to transactions in only 6 weeks would you believe , how would they know without any notification and then closing the deadline ,catching out many individuals such as ourselves . I recognise all vouchers have a time period ie "sunset clause" however this is highly unprofessional .When purchasing vouchers receipts were provided and our email address provided to the store as part of the purchase. Our poor family member who received this as a special gift , was rejected at the counter in Oct 2025 placing both himself and us in an embarrassing situation where a special birthday gift is no longer valid.

We have lost our $200 as a result of this unconscionable practice and will need to outlay for another gift for him - To say we are upset by these circumstances would be an understatement.

A formal complaint has been lodged with Consumer Affairs and i would highly recommend not dealing with this organisation regardless of what ownership has changed hands.

In the interest of retaining customers and building new business especially under new ownership , such practices only damage your reputation which you most desperately need to promote. Perhaps new CEO of Motorcycle Holdings , Matt Wiesner could improve his retailers customer service by being a little more sympathetic to loyal customers rather than imposing such draconian conditions on loyal customers . In fact the gift voucher process encourages a customers repeat business so doing this has achieved the exact opposite , its unfortunate retailers have no idea how to attract and retain customers, you may think the brand sells itself however without great customer service the brand represents nothing . Given our family member is quite prominent in the Harley community , this experience will be shared with many other colleagues in Adelaide which impacts repeat business . Disappointing really ,of which Harley Heaven was once an excellent retailer.

Hassle free service – Recently purchased a bike from the Ringwood store, needed to get a new front tyre on the bike. I called Harley Heaven in West Melbourne to see if they could do this with them as I live in Essendon. The service team was exceptional in dealing with my request, PJ the Svc manager and his team were fantastic … They let me know when the tyre was… Read more

available, time to call in for fitting, tyre fitted and bike washed …

Excellent service. PS: next Harley will be with West Melbourne Peter Stevens

Excellent service on purchase of bike – We recently bought a bike and Brandon was very helpful and professional. Everyone in the store was super friendly. It was a lovely experience from purchase to pickup.

Service – Peter Stevens Adelaide. I had decided that I would not deal with this store after some very disappointing services. I have been going to motorcycle shops for about 60 years. I called into this store just to kill sometime and check gear out. The young sales lady ,Ada, is her name showed and explained merchandise to me. In all if the years I… Read more

have never come across any that was so up to date with their brief. He knowledge of each product was brilliant as was her demonstration of each product. I also was attended to by a sales person named Alec. His service was on a par with Ada's. With that sort of competence and service I ended up purchasing around $3000 of merchandise. Service and knowledge of products will win the day! There were a couple of glitches, not their doing, but this was sorted quickly. I also had dealings with the service centre and pleased to say had excellent service there as well. A far cry from previous experience.The person that I dealt with there was Dion McKiernan. Congratulations on your selection of staff and look after them. Staff of this calibre are very difficult to find in this day and age. Well done. Frank.

Adelaide store...DONT BUY FROM THEM....I brought a new bike...took back 5x for starting issues..THE head arrogant store manager was a scammer and very arrogant..he refused a refund till consumer affaires arranged a meeting with him and i...this was 14months later ...stay away...they don't give a FCK about us customers....STRESS.STRESS. STRESS....I hear there going close.BEWARE... Show details

Very poor customer service Not interested in helping after they had my bike. Said would do it, so I would drop off Taken weeks to do a small job Charged extra for parts they broke Would never go back again, Was once a happy customer but will now never return. Also told by shop person they are not interested in bikes 10 years or older without… Read more

special permission, So not really interested in me or my bike as it is too old. Well I say after my recent experience they do not have to worry, as me and my bike will never return.

Do not take you bike in for service or repair. They are the most incompetent, careless time wasters I have ever encountered. Save yourself the trouble. Took it in for a insurance repair and they ordered the wrong parts, then took 4 months to complete a 2 week job. Still waiting for the motorbike. I had to do the research and find the parts for them. Totally incompetent and shouldn't be in business. Show details

What I have received is – Not so long ago... I purchased several hundred dollars' worth of parts for my Ducati and did the right thing by paying upfront through Peter Stevens Motorcycles Ringwood. "I prefer to shop locally rather than ordering parts directly from overseas to support Australian businesses." I was told the parts would be ready for collection in 3-5… Read more

days.

Fast forward nearly four weeks... I still haven't received any of my parts.

Every time I call the store...

All I get are excuses explaining why I haven't received them yet.

What I have received is...

A complete lack of communication and the missed opportunity to ride my Ducati during the ideal summer weather, including missing out on the chance to ride to the Phillip Island Grand Prix Circuit for the WSBK round – something I've done every year for the past 20 years.

After this experience, I regret to say this will be the last time I purchase anything from Peter Stevens Motorcycles.

Stay away. Terrible service – Stay away from Peter Stevens Adelaide. My motorcycle has only 2000kms on it and still under warranty and has an electrical/issue where the bike is dead. Been sitting at Peter stevens for over 4 weeks now, noone has looked at it, constantly getting excuses that there's no staff and they are doing diagnostic checks still. Requested extended… Read more

warranty as it expires in a mth and that was declined so i have a new bike that is unreliable, unsafe and unroadworthy. Terrible experience. Will be selling it asap and going to bike works to purchase a harley.

Wait six weeks for off the shelf brake pads – Picked up a Honda from them 2 years ago, now selling it, and in my way of thinking the front brake pads were done. So I called the spare parts people to get new pads. I was told I would have to wait six weeks for new pads... I cannot believe any business would send you down the road for spare parts for the brands they sell. It seems that they cannot do enough, to not help you.

Terrible customer service – Purchased a pair of heated gloves HG3 online, but battery life did not live up to expectations. Only getting about 15-20 minutes before battery levels starts dropping. Gloves then lose pairing and I have to go through the process of recharging and re-pairing the gloves. Gloves are fine; batteries are poor. Despite multiple email and telephone calls to the company, no-one will respond to my request, which is simply for replacement batteries. Show details

didn't want my money – Just got back from Peter Stevens Ringwood , terrible sales technique , the used bike team Whom i found to be very polite & giving of their time , rang me & asked me to come in & test ride a used Triumph Tiger 1050 which i had looked at a couple of times over the last couple of months , when i arrived on Sat morning 27/7 , i noticed the used bike… Read more

showroom was now Ducatti & the new & used bikes were now sharing the same space in the new bike showroom , i saw a review on the new Kawasaki Eliminator 450 the night before & was hoping to test ride that one too as it seemed pretty good , but they only had the café style , the one i wanted was on back order , so i didn't get to test ride it , the other 3 used bikes they had in stock which i was contemplating buying were a Vulcan S , 2013 triumph 1050 ( Tiger ) & a 2013 ish XJR1300 which i only noticed that morning & which i have always loved the look of , i explained to the salesman i wanted to compare all 3 bikes & i was ready to buy , with cash . unfortunately none of the used bike sales people were working , i was chatting to the boss & told him that i had test ridden a Vulcan S about 1 year ago but it was very jerky , ( not smooth when transitioning between acceleration/deceleration & vice versa ) & that i would like to try their demo to see if the throttle was the same or if it was smoother on their bike & that i would probably buy the bike as i liked the look of it if it was smooth , ( although i would have probably brought a new one for an extra 2 k ) , i rode one when the Vulcan S 1st came out & that was very smooth , i had to wait a while for the test rider so after a while of waiting , because it was very Quiet ( they had just opened ) i asked the boss if i could also test ride the Triumph & the 1300 while i was there & that i was happy to do this on other days if necessary , the boss got angry @ me & started yelling , stating that i said , "if i liked the Vulcan i would buy it" , i told him that's not what i said , i told him that i said "probably". he stared me down & he then said to me that i could not test ride the other 2 bikes ( Triumph & 1300 ) as their policy was to only test ride 1 bike & they never allow more than 1 test ride , they offered me a 20 min ride on the Vulcan but i told them i only needed 5 mins as i knew , i would know straight away , if it was a generic throttle inconsistency , unfortunately it had the same jerky acceleration/deceleration , over sensitive throttle again , like the clutch & throttle didn't pair very well , so i passed on that one which was disappointing because ergonomically it was the best , I asked the test rider if i could then test the other 2 , he & the salesman told me i would have the same throttle issue with those 2 bikes as well because they were more powerful , i said , "who knows , i haven't been on either of those 2 bikes before i might really like 1 of them" i liked the look of them & that it was not a power issue with the Vulcan , it was a smoothness issue & that there was no sweet spot @ the 1st 1% of acceleration & deceleration , then , they tried to sell me a new scrambler that i wasn't interested in , i repeated that i would like to try the Triumph or 1300 , the shop was still pretty quiet , the salesman then told me that if i agree to buy the Triumph , then i can take it out for a ride , otherwise i could not ride it , i had to laugh , it had become obvious that this was a directive from the angry boss in charge of the showroom , maybe because he had to share his space with the used bikes , i told the test rider & the salesman their sales technique was terrible & they were loosing a potential sale & were probably loosing a lot of sales this way , i don't think they cared because i was now discussing used bikes , i thanked them for their time & left , it would have been better if the used bike sales people were working there as they knew me from previous discussions , looks like i am either keeping my bike a bit longer or buying from someone else now , maybe used or maybe an Eliminator if i like the test ride or maybe even a Super Meteor , CLC450 or Rebel 500 , haven't taken any of them out for a ride yet , i guess in the end , you can lead a salesman to money , but you cant make them sell ...

How are these rouges still in business has me stumped – Dodgy and unethical to say the least. Purchased a brand new Harley from Ringwood, massive mistake. In the time from paying the initial deposit and final pick up of the new bike a promotion was about to roll out that they full well knew about but chose to not tell me. When I questioned them after the promotions launch (after I picked up my bike) I… Read more

was told no less then three times and by different people including the DP "no we knew nothing about it" .Found out from another dealer that all dealers new about the promotional via email days before the end of that month to prepare for the next months offer. They even pushed me to make sure I signed the contract before the end of that month, should have know something was up then and there.

Not only did they lie about that they also fudged the figures on the contract to change bike price, trade in value/rego/GST to their favor, none of my accessories are even listed on the contract, presumably to lower stamp duty costs. When questioned upon signing my copy of the contract I was simply told "they had to play with the figures to make it work".

I have been in the automotive industry for over 25 years and never have I seen such dodgy and blatantly illegal practices by a sales team. Needless to say this will play out in VCAT in the coming months as their efforts to resolve this have been non existent.

Dishonest & deceptive sales tactics – I wished to purchase a brand new motorcycle, of which they had one in stock. I asked for their best price and was never provided with one; instead they insisted that they would only provide me with a price if I agreed to purchase $2000 worth of accessories that suited the bike. They never returned phone calls with the exception of calling me to… Read more

inform me that they had sold the bike to someone else.

The entire experience left me stunned, flabbergasted, sad and annoyed.

I ended up purchasing the bike elsewhere at a great price and was served by honest and sincere salespeople.

Appalled and disgusted by the behaviour exhibited from the Peter Stevens Adelaide store. They lost a $20,000 sale and will never receive my business nor recommendation ever again.

Awful staff – I drove 400ks to check out the store and really wanted to buy a bike, cash sale no finance. but the staff were really difficult to deal with. It felt like they were ignoring us and even abandoned me to deal with other customers all I wanted was some advice, Its there job! I was so disgusted I will never go back there Show details

Extremely poor customer service – Purchased a new motorbike. Worst customer service ever. Nil customer support, arrogance, and laziness sum it up. Not available to answer customers call/s. Your phone call/s is/are not returned. They are only interested in the money. Would never recommend anyone buy anything from them. Show details

You pathetic excuse of a motorcycle shop ! – Never thought much of Peter Stevens for the 100s of times I've used them over about 40 years worth of riding but since you lot have owned the monopoly of anything motorcycles since other stores closed down, you've been absolute crap to deal with . . Your like Telstra in this way .. but When I get an email and see your sales and click on pants… Read more

(see photo attached) which I need, but when I see you lot aren't selling size 32 or 34 at the sale price I see red .. who the hell does this ? ? ? I need 36 so I can get them no problem but I will not be because your such tight arses your not putting the whole lot of sizes on sale, you make me wanna spew. Even if you charged a couple of bucks on all other sizes to allow 32 and 34 (being most common sizes I assume) to be brought at sale price I don't think all the other size people would care or even notice.. To say I do not like your company with a passion would be an understatement.. get your shxt together and look after your customers who make you who you are .. I will avoid using Peter Stevens to the utmost of my ability..

Disappointing Experience at Peter Stevens Ringwood – If there was a negative star option I would give that!! I recently had the unfortunate experience of servicing my brand new Suzuki Hayabusa at Peter Stevens Ringwood, and I must say that it was a highly disappointing encounter. Despite booking the service two months in advance, aiming to secure a weekend appointment to avoid taking a day off, I… Read more

received a call stating that weekend servicing was unavailable, and I had to reschedule. This initial inconvenience set the tone for what would turn out to be a frustrating and unsatisfactory service visit.

Upon arrival, I was informed that the service, including the installation of frame sliders, would take approximately 2 to 2.5 hours. Regrettably, this turned out to be far from the truth, as the entire process took nearly 5 hours, leaving me frustrated and wasting valuable time. Given that it was my first service, I had numerous questions and required additional work, such as the installation of a USB port. However, the staff displayed zero enthusiasm and seemed uninterested in addressing my concerns or assisting with any additional requests. To my dismay, the USB installation was completely overlooked, and no one bothered to inquire about it.

To add insult to injury, when I inquired about the absence of a wash for my motorcycle, I was given the outrageous response that they do not wash black bikes. This blatant disregard for customer satisfaction left me dumbfounded and questioning whether they truly care about their customers at all.

In conclusion, my experience at Peter Stevens Ringwood was nothing short of disappointing. The lack of professionalism, poor communication, and apathetic attitude displayed by the staff during my first service visit left me feeling frustrated and undervalued as a customer. It is disheartening to invest in a brand new motorcycle and be met with such subpar service. I sincerely hope that the management takes note of these issues and implements necessary improvements to ensure a more satisfactory experience for future customers.

would avoid these guys as much as possible – Sadly, peter stevens is a monopoly in Victoria. I am surprised thar this is allowed at all. Given this, is no wonder they can get away with the most brazen behaviours towards their captive audience. Forget about any customer support after a sale. They will nonchallantly take your bike for five days for an oil change ! And they even can mess this… Read more

up. I have got my bike filled up with the wrong oil type and they would go for miles and not admit it. I had to change it myself after they charged me 400 AUD for the regular 1500km service for a new bike ! Two weeks after this mishap the ABS started lighting up in my dashboard. Another five days in the reapair shop at peter stevens and they told me it is the aftermarket lithium battery's fault (installed by me) Of course that is not true, I have got my bike back, reinstalled the same lithium battery an all works fine.

1 star is too many for Service Department, what a scam – Great sales team across the road but the workshop is dreadful. Every time I went there they managed to screw something up on the bike, but as the only dealer for Aprilia and Triumph in Adelaide, the only way to keep your warranty is thru those guys, absolutely shocking. Show details

They don't have any way to Wheel align a motorcycle – I went to there service department concerned that a rocket 3 I purchased privately 6000klms and never ddropped, has a wheel alignment issue. It is Out..we all know on these bikes wheel alignment is not adjustable (shaft drive).. I road raced bikes for 25 years or more , I was a toolmaker.. so i know how to do a wheel alignment.. There response… Read more

was..SORRY MATE WE DONT DO WHEEL ALIGNMENTS. OMG.. guess that explains why some of there products handle badly...

Spare parts over-the-phone purchase – Rang up for an older Triumph spare part. The guy was interested and rang back having found one on an impending shipment. I paid over the phone and the part arrived at my door as promised. An excellent transaction. Show details

Terrible aftersales service – Bought a new Moto Guzzi from Peter Stevens. No complaints about that process or the bike. First service attended to at Kensington (since closed down). No complaints there either. Had ordered a centre-stand and heated hand grips as optional extras which were to be fitted when they arrived. Firstly, they sent the parts to me, even though I had… Read more

already paid for fitting. Attended Dandenong Service Centre to have the parts fitted (over an hour's drive from home). One centre-stand mounting bolt fell out within a couple of weeks and the centre-stand screwed around and fouled against the back wheel. I put a nut and bolt in as temporary fix. The second mounting bolt was less than finger tight and about to separate as well. Trim shroud surrounding the ignition switch (which had to be removed to fit the heated grips) was presumably lost and was replaced by an incorrect sized part which was badly scratched. It looked like it had been kicking about on the workshop floor for a few months before someone picked it up and shoved it onto my bike. Took the bike back to have these issues resolved. After having the bike for 8 hours (I had to take a day off work to attend to it), they had replaced the shroud, but had not touched the centre-stand, despite telling me they had ordered and fitted replacement parts and it was now sorted. Eventually took the bike to Moto Guzzi Australia to have their mechanic fix it. Even they suggested that if I wanted to keep the bike for any time, find someone else to do the servicing. Peter Stevens are great at selling bikes, but they don't want you to come back, so they do such an appalling job at servicing that you are forced to go elsewhere.

Service pricing excessive – Just picked up my brand new KTM690 last week after 3 month order, and quoted $450 for the 1000km initial service/check one week later by Peter Stevens the seller. All other local dealers quote $249. Peter Stevens prices are insane and would have had to wait a month anyway. Disappointed I even bought the bike from them, should have gone elsewhere. Show details

Peter Steven's Ringwood - Amazing service! – I recently purchased a Can Am motorbike from the Ringwood store. Brendan was amazing, he went out of his way to assist me. When my bike arrived there were scratches on the bike (not Peter Steven's fault, it came from the factory like this). When l brought my bike in for the 1000 service, they changed all the scratched panels, it was exceptional service. Great company, great ppl. Thanks, Peter Stevens! Show details

New Moto Guzzi – Called the Ringwood dealership to inquire about a V85TT advertised on Bikesales to be informed it was sold 3 months ago, but we do have a more expensive one! From false advertising, not accepting cash as per their Contact of Sale to a very underwhelming handover, I would not be buying there again. Show details

Terrible service . Never go back – Got a roadworthy done . Robert failed it for an oil leak . I asked where is this oil leak he wiped the outside of the engine and showed me his hand . I replied thats inox I spray it down regularly to stop any corrosion. He replied how am I supposed to know that!! Really I said your being unreasonable there is no oil leak the bike has 3000k on… Read more

the clock and it has no oil leak . I said I come here regularly he replied I DON'T CARE So there you go people take your bike to a company that doesn't care ....

You do not want to deal with these people. Believe me