Peterpans Adventure Travel

Great fun & value for money – All the activities we experienced through this company were excellent - the bookings were easy to make, the events ran smoothly and we would not hesitate to use Peterpans again for our next adventure. Show details

Roadtrip Gold Coast-Cairns – Alisha was super reactive and proactive. She helped us to plan our roadtrip and activities from Gold Coast to Cairns. Huge thanks ! Show details

Great experience booking with Peterpans – Booked my East coast travels with Peterpans. The staff were very attentive to my needs and organised the dream trip for me and my friends. Everything was taken care of and we didn't have to worry about anything. Would definitely recommend for anyone that wants to visit the Whitsundays or Fraser Island Show details

Really disappointing customer service – I recently booked a 2 week east coast of Australia tour with this company and was really disappointed with my experience. Creating the itinerary and booking went very smoothly at the start. The agent Zoe was quick to respond and answered queries clearly. Almost immediately after booking, one part of the accommodation was booked out, therefore I… Read more

was due a refund which should have been sent back to me easily but there were some complications which left me unanswered. Emails began to become less professional and it was clear that this issue was not a priority for them to solve.

Once the trip began, I realised there was one night of accommodation not booked. When I addressed this with Zoe she went to arrange the accommodation for us but we felt she did not understand the distress this caused us on our holiday. Her replies were slow, her apology was not good enough and she partially shifted the blame onto us as we should have overlooked the itinerary this holiday touring agency made for us. We spoke on the phone and her tone was rude, cold and she had no remorse for us. She then went on holiday and I had to deal with two other workers from the company. One of which was also very cold and not empathetic.

I pleaded for some sort of compensation as I was very unsatisfied with how I was dealt with but they said there was nothing they could do. I went around in circles with them, they had no reapect in listening to the customer and were not of the opinion that the customer is always right.They did half the price of the one night extra accommodation (which was now more expensive because it was booked last minute.) In the end which we were pleased with. However, there was a sense of pettiness, unprofessionalism and rudeness.

The reason we decided to book with a company was so we would not have to think/arrange/research anywhere on our own accord. Unfortunately this was not the case and it caused more unnecessary stress.

Once we arrived in our accommodation we told reception about our experience with PP and their reaction explained it all. They actually said "of course it was peterpan". For the above reasons, I do not recommend booking with them. Their lack of customer service is unforgiving.

Criminal agency! – Warning! This is a criminal agency. We lost a huge amount of money. The agency confirmed to pay back the money but so far nothing happened. Just empty words. Don't burn your fingers with this dubious agency. There are much more qualified and professional travel agencies. Show details

Massively ripped off! – My family and I had booked all inclusive tip to the Whitsundays with Peter Pans for April 2020. This was booked pre-covid. The four of us each paid $1,036 totaling $4,144. Obviously everything got cancelled but since then Peter pans have refused to offer ANY reimbursement nor have they bothered to reply to any of my emails. Shocking customer… Read more

service. An absolute shambles of a company. A bunch of thieves. Maybe it was for the best these cowards went into liquidation. Shame on all of you!

Booked a local tour with Peter pans doing the 2 hour surf lesson!!! was so good. Doing the sky dive next week and can’t wait. Peterpans was so helpful and the girls there were lovey and accomodating. Experience was 10/10 Show details

Booked an amazing motorbike tour through Vietnam . Thanks so much to the Peterpans staff members for helping us organise everything down to all the fine details. Would recommend Peterpans Travel to all. Show details

I booked our trip to vietnam with peterpans and im so glad i did. They set up my whole adventure and made everrything super easy. Ive just had the best holiday ive had in years and i didnt have to organise anything! So easy. Just what i wanted. Show details

Byron experience – I had two experiences in Byron Bay with peterpans. They helped me with my first skydiving experience and also snorkeling at julian rocks. Both were really amazing they really gave me all the details and helped with everything that I needed. Amazing company! Show details

Unreliable, scammed or an unfit business? Terrible communication. Suggest using smaller business – Travel experience was OK but the Whitsundays tour was heavily impacted by a cyclone. The Wings company refunded Peterpans but we have been chasing a refund for 18 months!!!! This was pre-COVID. Essentially they have profited from our poor experience and left the company who actually ran the tour out of pocket. No communication. No explanation. Very poorly managed. Show details

Forget it! – 30 plus year old 4WD with broken air con driven by a manic non stop talking driver. He took delight in throwing passengers around on the beach drive avoiding soft sand he said. It gets worse, we stopped asking him about the trip as he had to include his wife kids where he lived how broke he was etc etc. in every conversation. We spent 4 hours… Read more

going over the roughest washed out pot holed corrugated horrendous dirt tracks and all we saw was 2 dingoes a dead turtle, a lake, and a creek with a sandy bottom and rain forest. I would describe the trip at $175 each as boring and at times while driving terrifying. Lunch was included a filled roll and a cake I didn’t bother I was aching all over especially my arm from hanging on to the grab handle to stop my head smashing in to the side window along with a sore butt sitting on worn out car seats. Unless you are a masochist do not do it

Do not book with Peter Pan – We booked a trip to Fraser for Xmas 2020, due to covid we cancelled. We cancelled within good time however found the third parties we're not notified. We requested a full refund of $900 in Dec 2020 and we are still waiting. They are unresponsive to email and uncontactable by phone. We are at a huge loss.  Show details

Dishonest thieves – We are still waiting for a refund of our trip of $5800.00 because of Covid and after quite a lot of correspondence Peterpans are now not answering phone calls or emails to us, only to those wishing to spend money on bookings! Don’t book with them, they are very dishonest. Show details

The most unhelpful thieves – Booked in Feb of 2020 and it got cancelled due to covid, fair enough. Then found out I wouldn't be due a full refund and they needed to take 20% which in my eyes is absolutely criminal. I wasn't given a reason for this, but I'm assuming it's due to the 'work' they did making the booking. This 'work' would have just been emailing the travel company… Read more

to let them know of the dates of a customer coming. So I'll lose $200 from my $1000 refund and haven't received any sort of service whatsoever and peterpans have done no work to earn that $200.

To make matters worse in Jan 2021 I still haven't received my refund. Peterpans are impossible to get hold of and every time I've finally had a response, all responsibility is shirked and I've been told it will be 'another 6 weeks'.

To anybody thinking of using this god awful company please do not. They will try and suck every single cent they can out of you whilst you don't even get to have a holiday.

Still waiting for refund from March :( – After spending over $2000 each in Australian dollars with this company back in February, the majority of mine and my friend's Australia tours were then cancelled as a result of COVID-19. Firstly, a member of their team informed us we would only be entitled to a 50% refund despite the trip being cancelled as a result of COVID-19 (a.k.a completely… Read more

out of my hands and) and despite the t's and c's stating if a trip is cancelled by the tour operator you will receive a full refund minus 20% admin fee. We reluctantly agreed hoping to get at least some of our money back.

We were then informed that the refund had been confirmed and that we would receive said refund in 12 weeks/3 months. I considered this quite a long time considering I received airline refunds in a matter of weeks but I gave them the benefit of the doubt. After 12 weeks we were informed the refund date was being delayed by a further four weeks. This continued to be pushed further and further back. It is now NOVEMBER (8 months from the date my tours were cancelled and I was told I would be refunded) and there is no sign of any money being returned! Staff have stopped replying all together to any of my emails asking for an update and the company seems impossible to contact! The only way they seem to be responding is if you show interest in booking a new trip! I understand it is trying times for the travel industry but the lack of communication has been appalling.

Thieves! – I booked a trip in April with them, I never went because of Covid, but I have to fight to get some of my money back. They're thieves! Jetstar tells me that they give me back 100% of my tickets and Peter Pan tells me that they can only give me 80% even though they didn't do anything about jetstar having to buy the tickets and then let him sort it… Read more

out with the airline to cancel the tickets. They still haven't refunded me and it's like with many of their customers. They keep pushing back the refund deadlines all the time! We've gone from 12 weeks to 16 and I still haven't received anything. They are incapable and steal from people, don't book with them!

No answer, cancellation and refund – I booked a tour, but due to the COVID-19 it got cancelled. They wrote me my options and I decided to get a partial refund. Since then I didn't hear from them. Hostels wrote me that I should check in online and after asking them if the organisation hadn't informed them that the tour got cancelled, they just answered no, they had no idea. So let's see if I hear from them any time soon... Show details

The most incredible trip and could not fault any of the staff – We booked the 37 day East Coast package and I could not have been happier. All the tours, hostels etc included were all of a high standard, and when we encountered issues due to weather cancelling, and a pandemic meaning an earlier flight than expected ALL staff throughout the process of booking to helping us change our booking, to helping us get refunds have been absolutely faultless. Could not recommend this package or company more!! Thank you! Show details

Great service from Dave.. would highly recommend! – Myself and 2 friends booked our 4-week Australian east coast trip with Dave through Peter Pans. He was very approachable and tailored our trip perfectly to what we were looking for. The experience was very relaxed and Dave was not pushy at all, something which we were wary of before approaching these types of travel companies. We feel we have… Read more

included all of the main hotspots on the East Coast including Byron Bay, Whitsunday Islands, Noosa and the Great Barrier Reef, and all at reasonable prices within our budget. We also booked onto a skydive at the end of our trip with a company with close ties to Peter Pans. Dave was a top bloke and really knew his stuff (it also helps that he’s a Yorkshire lad!).

Tom, Rob & Scott

Best travel agent in Australia – Myself and two other friends have just booked our one month trip up the east coast with Peterpans. Our first visit was just to get some further information about the destinations we wanted to visit, and we were advised on all the different places to suit our own needs with no pushy sales like many other travel agents. We then went back for a… Read more

second visit a couple of days later to put our deposit down, which was equally as straight forward. Big shout out to Dave as well, he planned the whole trip out for us and made sure it was suited to us specifically rather than just the typical east coast holiday, an absolute asset to the company. Thanks guys.

Waste of money. Unrofessional staff – Peterpan queenstown. Dont get trapped into there words. Nothing sweet at all. Our trip was cancelled due the bad weather, even though we checked before we booked if the refund will be made. They assure that full refund will be made. I have sent few emails. And send the documents also handed in person. Until todate no refund has received. When I… Read more

contacted they refund less than they confirmed. More over they wanting us to arrange the hellitour instead the refund. Helitours can be booked just with the glacier glacierhelicopters or directly they dont charge until the tour is completed. Why would you trap to them. Save your money.

Huge Thank you to Ida - Peterpans @ Surfers Paradise! – We have recently booked our end of the year road trip from Cairns to Sydney (including Tours to whitsundays, Fraser and Great Barrier Reef) and had the best help from the agent Ida - Peterpans at Surfers Paradise. She was so nice and helped us plan exactly the tour we wished for. Definitely would recommend to go there :) ! As two students from… Read more

overseas we really appreciated someone who understood what we wanted and who could give us some insider Tipps on where to go and stay!

Super good attention – I booked online a couple of tours and I can only say that the agent Lilly was wonderful. She was very helpful and thanks to her it was easy deciding! Show details

Huge thank you to Melissa! – I recently planned my trip to the Whitsundays with my husband and had a lovely German girl named Melissa from the call centre on the phone arranging everything for us - from flights to tours and accommodation. can’t wait to book our next adventure! Show details