Peterpans Adventure Travel

Peterpans Adventure Travel

 Verified
Peterpans Adventure Travel
4.1

335 reviews

PositivevsNegative
78% · 26169 · 21%

Trip Completed Yes · No
Transparency
2.6
Customer Service
2.9
Ease of Booking
3.7

Peterpans Adventure Travel is under new ownership as of December 19, 2023.

Reviews

335 reviews
Indiana M.
Indiana M.
 

BEST EXPERIENCE!!

Rainbow beach and K,Gary

Went to rainbow beach then to K’Gari. Amazing service, Amazing tour, highly recommend….. Show details

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Charlotte M.
Charlotte M.
 

Amazing snorkel trip

Amazing company to book your adventures through. Very reliable and great deals. Would recommend Show details
Simon A.
Simon A.
 

Great experience booking with Peterpans

Booked my East coast travels with Peterpans. The staff were very attentive to my needs and organised the dream trip for me and my friends. Everything was taken care of and we didn't have to worry about anything. Would definitely recommend for anyone that wants to visit the Whitsundays or Fraser Island Show details
Junior C.
Junior C.Richmond-Tweed, NSW
 

Byron experience

I had two experiences in Byron Bay with peterpans. They helped me with my first skydiving experience and also snorkeling at julian rocks. Both were really amazing they really gave me all the details and helped with everything that I needed.
Amazing company! Show details
Thalison V.
Thalison V.
 

Making a dream coming true

I had a dream of becoming a skydiver and thanks to Peterpans this dream has coming true, they have offered an amazing service and facilitated the all process, I can’t thank them enough. 100% recommend it for your travel and adventures. Show details
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MLucey
MLucey
 
Harry V.
Harry V.14 posts
 

They will travel off with your money

Ripping people off and still trading, try any other agency, you have been warned.
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Marian
Marian2 posts
  Verified

Criminal agency!

Warning! This is a criminal agency. We lost a huge amount of money. The agency confirmed to pay back the money but so far nothing happened. Just empty words. Don't burn your fingers with this dubious agency. There are much more qualified and professional travel agencies. Show details
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Jason
JasonSydney, NSW2 posts
 

Massively ripped off!

My family and I had booked all inclusive tip to the Whitsundays with Peter Pans for April 2020. This was booked pre-covid. The four of us each paid $1,036 totaling $4,144. Obviously everything got cancelled but since then Peter pans have refused to offer ANY reimbursement nor have they bothered to reply to any of my emails. Shocking customer service. An absolute shambles of a company. A bunch of thieves. Maybe it was for the best these cowards went into liquidation. Shame on all of you!
Peterpans Adventure Travel
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Jade E.
Jade E.2 posts
  Verified

Unreliable, scammed or an unfit business? Terrible communication. Suggest using smaller business

Travel experience was OK but the Whitsundays tour was heavily impacted by a cyclone. The Wings company refunded Peterpans but we have been chasing a refund for 18 months!!!! This was pre-COVID. Essentially they have profited from our poor experience and left the company who actually ran the tour out of pocket. No communication. No explanation. Very poorly managed. Show details
Transparency
Customer Service
Ease of Booking
Peterpans Adventure Travel
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Aventos
Aventos2 posts
 
Customer Service
Ease of Booking
Emma C.
Emma C.Sydney, NSW
 

Do not book with Peter Pan

We booked a trip to Fraser for Xmas 2020, due to covid we cancelled. We cancelled within good time however found the third parties we're not notified.
We requested a full refund of $900 in Dec 2020 and we are still waiting.
They are unresponsive to email and uncontactable by phone. We are at a huge loss.  Show details
Maggie
MaggieGreater Melbourne (Metropolitan), VIC3 posts
 

Dishonest thieves

We are still waiting for a refund of our trip of $5800.00 because of Covid and after quite a lot of correspondence Peterpans are now not answering phone calls or emails to us, only to those wishing to spend money on bookings! Don’t book with them, they are very dishonest. Show details
George
George
  Verified
Transparency
Customer Service
Ease of Booking
Lydia Mitchell
Lydia Mitchell
 
Transparency
Customer Service
Ease of Booking

Questions & Answers

Anna-leigh Willis
Anna-leigh Willis

I booked a trip to Thailand through peterpans for March this year but obviously due to Covid it was cancelled. The company they put the tour through with open dated my ticket, and when I asked for a refund they said it should be fine but I need to contact peterpans directly. Is anyone else having massive struggles getting in contact with them? It’s been 4 months and I’ve sent countless emails. Their telephone numbers don’t work and they aren’t replying. I need to get my money back this can’t be okay surely!? Really starting to struggle now.

lexor00
lexor00

I have a trip booked up the coast next Friday but unfortunately I may not be able to go but it's not 100% yet. I am wondering is there any refund if I can't make the trip?

Peterpans Adventure Travel
Peterpans Adventure Travel   DM   

Hey Lexor00, Thanks for question. In order to look into this for you, can you please contact our Call Centre on 1800 669 424 or info@peterpans.com and provide them with details of your booking.

We look forward to hearing from you! Thanks!

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