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Peterpans Adventure Travel

Peterpans Adventure Travel

4.2 from 316 reviews

See the Best Booking Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(227)
(27)
(5)
(8)
(49)
  • Ease of Booking
    3.7 (18)
  • Trip Completed Yes (14) · No (5)
  • Incentivised Review Yes (5%) · No (95%)
  • Transparency
    2.5 (11)
  • Customer Service
    3.1 (17)

Best travel agent in Australia

published

Myself and two other friends have just booked our one month trip up the east coast with Peterpans. Our first visit was just to get some further information about the destinations we wanted to visit, and we were advised on all the different places to suit our own needs with no pushy sales like many other travel agents. We then went back for a second visit a couple of days later to put our deposit down, which was equally as straight forward. Big shout out to Dave as well, he planned the whole trip out for us and made sure it was suited to us specifically rather than just the typical east coast holiday, an absolute asset to the company. Thanks guys.

Transparency
Customer Service
Ease of Booking
Booking Type Accommodation and Tour
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Waste of money. Unrofessional staff

published

Peterpan queenstown. Dont get trapped into there words. Nothing sweet at all. Our trip was cancelled due the bad weather, even though we checked before we booked if the refund will be made. They assure that full refund will be made. I have sent few emails. And send the documents also handed in person. Until todate no refund has received. When I contacted they refund less than they confirmed. More over they wanting us to arrange the hellitour instead the refund.
Helitours can be booked just with the glacier
glacierhelicopters or directly they dont charge until the tour is completed. Why would you trap to them. Save your money.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
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Huge Thank you to Ida - Peterpans @ Surfers Paradise!

published

We have recently booked our end of the year road trip from Cairns to Sydney (including Tours to whitsundays, Fraser and Great Barrier Reef) and had the best help from the agent Ida - Peterpans at Surfers Paradise. She was so nice and helped us plan exactly the tour we wished for. Definitely would recommend to go there :) ! As two students from overseas we really appreciated someone who understood what we wanted and who could give us some insider Tipps on where to go and stay!

Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
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Super good attention

published

I booked online a couple of tours and I can only say that the agent Lilly was wonderful. She was very helpful and thanks to her it was easy deciding!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
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Megs

MegsSouth East Queensland, QLD

Huge thank you to Melissa!

published

I recently planned my trip to the Whitsundays with my husband and had a lovely German girl named Melissa from the call centre on the phone arranging everything for us - from flights to tours and accommodation. can’t wait to book our next adventure!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers

Verena

VerenaSydney, NSW

Be careful, agent [Name Removed] super bad one.

published

I emailed a couple of times with [Name Removed] because of a booking to go to Snowy Mountains. I asked more than 4 times about extra costs and this lady's words were: "extra costs are booze/drink and ski hire.
2 days prior my trip I call and after leaving me on hold for more than 15 minutes with a quite bad attitude I come across that there was an extra cost of ski tickets and according to her I only asked about the package which I didn't. I wanted to cancel the booking and I found out without knowing that they had a 30 days cancellation policy!!!! and I booked 2 weeks before. I am truly astounded about this situation.
If you go with Peter Pans do it but don't ever trust this lady.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
See all answers

Do Not Book With Peter Pans

published
Transparency
Customer Service
Trip Completed Yes
Booking Type Accommodation
See all answers

I have been mis-sold a product in Cairns, Australia

published

I had a bad experience with Peterpans travel, I have been mis-sold a product in Cairns/Australia couple of weeks ago. I wrote to the customers services and didn't hear anything back. I wouldn't buy from them again or recomend this company.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers

Be very careful when booking with Peterpans tours.

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers

Great experience!

published

We booked Fraser Island (2 days), a 15000 ff Skydive (Cairns) and Great Barrier Reef (1day) with Peterpans Adventure in Byron Bay. Rhodé did an awesome job helping us. Even after purchasing the tours, she kept in touch and she helped us even more with other questions about other tours/Australia. Thumps up!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers

Don't Book With Peterpans!

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers

云媤 張.

云媤 張.Greater Melbourne (Inner), VIC

Terrible booking experience

published

When we required to cancel the booking ,even by several days before the departure ,the staff said we had to paid for it if we can’t change the date,but they didn’t tell us in advance or show it on a booking confirmation when we booked ,it’s unbelievable!
The trip company they booked for us can allow customers free cancel up to 24 hours,I don’t understand why they rejected our requirement?
How could we book a trip from they?

Customer Service
Trip Completed Yes
Booking Type Tour

The reviewer stated that an incentive was offered for this review


Laura

LauraGreater Melbourne (Inner), VIC

Lack of informations and bad service

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Tour
See all answers

Great service

published

Ķobe was a great host, enjoyed talking and planning our trip with us. Fun to visit their travel agency, nice vibe. Like you are talking with friends.
Kobe tried to listen to what we wanted, also if we wanted to skip something, he didn't push us. He even took more time after the office was already closed.
Hope it's gonna be a great trip!

Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
See all answers
Olga K

Olga KSouth East Queensland, QLD

Overpaid, betrayed

published

I booked a package from peterpan including Fraser, magnetic, Great Barrier Reef and two days in paradise.It cost me in total 1735 dollers including a discount of 250 dollers as say said. Book it with another travel agency and it cost 1000doller! The even don’t want to say how much each booking cost although another agency uses the same system and she convinced me that it is easy to find out. They betray and I would not recommend them

Ease of Booking
Trip Completed Yes
Booking Type Tour

Fantastic!

published

Me and my boyfriend were getting very stressed booking our east coast trip. A friend recommended Peterpans so we went to the shop in surfers paradise! Bo booked our whole trip for us and made everything so easy to understand! She was absolutely amazing!!! So friendly and great knowledge of the east coast! We have recommended many friends to also book through Peterpans! Would 100% use again. Thank you Bo! Xxxxxxxxx

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Tour
See all answers

THANK YOU!!

published

GREAT service and oh my god what an awesome trip! I usually don't write reviews.. But they crew in Bondi beach helped me heeeps. Without them my trip up the east coast would have been a total failure!! Thank you so much for planning and booking my whole trip!!! They give the best advice, really got to know me and planned out the PERFECT trip. Really recommend people to go in and sit with them, they really listen to what you want to do and help you plan and book the whole thing (big or small). So much work done in just a few hours, would have taken me 5 days to find everything. + they gave me the best price!

Please trust in this company, they treat you so well and help you all the way (before and after booking)!! <3

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Car Hire, Flights and Tour
See all answers

Improve!!!

published

Daniel K

Daniel KWolverhampton

  • Verified customer

Incorrect Information given by staff

published

Best Service!

published

I booked Noosa, Fraser, Whitsundays, magnetic island and diving in cairns with Bo, she is amazing! She really helped me a lot with everything, I really recommend her to everyone who wants a perfect trip!

Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise and Tour

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Questions & Answers

lexor00

lexor00asked

I have a trip booked up the coast next Friday but unfortunately I may not be able to go but it's not 100% yet. I am wondering is there any refund if I can't make the trip?

1 answer
Peterpans Adventure Travel
TysePeterpans Adventure Travel

Hey Lexor00,
Thanks for question. In order to look into this for you, can you please contact our Call Centre on 1800 669 424 or info@peterpans.com and provide them with details of your booking.

We look forward to hearing from you! Thanks!


Get an answer from our members and Peterpans Adventure Travel representatives

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