Huge thank you to Melissa!
I recently planned my trip to the Whitsundays with my husband and had a lovely German girl named Melissa from the call centre on the phone arranging everything for us - from flights to tours and accommodation. can’t wait to book our next adventure!
Be careful, agent [Name Removed] super bad one.
I emailed a couple of times with [Name Removed] because of a booking to go to Snowy Mountains. I asked more than 4 times about extra costs and this lady's words were: "extra costs are booze/drink and ski hire.
2 days prior my trip I call and after leaving me on hold for more than 15 minutes with a quite bad attitude I come across that there was an extra cost of ski tickets and according to her I only asked about the package which I didn't. I wanted to cancel the booking and I found out without knowing that they had a 30 days cancellation policy!!!! and I booked 2 weeks before. I am truly astounded about this situation.
If you go with Peter Pans do it but don't ever trust this lady.
Do Not Book With Peter Pans
We found a deal online for 2 nights on magnetic island for $59. When we selected this it came up cheaper at $47.50. As we were unsure we thought we would just ring them and confirm a few things, it was in fact $59 for the 2 night special on magnetic island (this was fine as its what it was advertised). Me and my boyfriend booked with the lady while on the phone, who never said that was per night nor is it advertised anywhere that's per night. As we were together she said the total came to $118 and asked if we were paying together or separately....We asked to pay separately and both got charged $118!! That's not what was advertised, nor was we informed while on the phone that was each! Absolutely fuming! Gone into their shop to help us out and get our money back to be told that we were charged right as that's the price per night and they know that, not that they could even find anywhere we're it says per night! Absolutely false advertising! Could have booked the whole trip cheaper our self! So do not book with peter pans! Completely false advertising! Money grabing!
I have been mis-sold a product in Cairns, Australia
I had a bad experience with Peterpans travel, I have been mis-sold a product in Cairns/Australia couple of weeks ago. I wrote to the customers services and didn't hear anything back. I wouldn't buy from them again or recomend this company.
Be very careful when booking with Peterpans tours.
My husband and I recently had a few nights in Cairns. We decided to book a bus trip with Peterpans to go to Port Douglas for the day. The booking was done by phone. The sales person was very quick to take our booking and our payment by credit card, quoting pick up and drop off times etc. my husband requested a confirmation email and voucher to give the driver and it was done
The next morning we arrived at the front of our resort. After waiting 20mins we decided to call Peterpans. A different person answered and checked our booking but said we h...
We booked Fraser Island (2 days), a 15000 ff Skydive (Cairns) and Great Barrier Reef (1day) with Peterpans Adventure in Byron Bay. Rhodé did an awesome job helping us. Even after purchasing the tours, she kept in touch and she helped us even more with other questions about other tours/Australia. Thumps up!
Don't Book With Peterpans!
PeterPans is the most unprofessional and incompetent company, whose one and only goal it is to sell you something and not to consult and advice you correctly, I’ve ever met in my life.
Let me tell you my experience with PeterPans and let me help you to avoid booking with PeterPans.
I stayed in the Summer House Backpackers Hostel in Cairns and planned to book a few tours for my east coast trip going south. I was looking for a Diving trip to the Great Barrier Reef, a 2-night sailing tour to the Whitsunday Islands and a Skydive from 15,000 ft....I sat down with the next best travel-agent at the PeterPans travel-desk in the hostel, to get some input of choices I have and how much money I would need to invest in these three activities. After half an hour contentless talking of the travel-agent, I tried to decide between all these different but very similar options, I had for the diving trip and the Whitsunday tour. After another 15 minutes of taking decisions, I finally got a first price (880$) which already should be a special price. A few clicks later, without asking for any discount at that stage, he offered me exactly the same package for 860$. But because I’m booking three products together, I did ask for a higher quantity discount. And here we go, 843$ should be the last price he mentioned. It’s interesting to see that it takes 45 minutes to actually get a quote, but it takes two minutes to drop the price from 880$ to 843$. I told the travel-agent that I’d like to get some other offers for comparison and will be back the next days. He seemed upset and just replied I should better book soon, because that’s already a very very good price. I felt pressured in that moment, what actually made me more unlikely to book in that moment – luckily! I did do some other research and received a few other very good offers from other agencies. One of the travel-agents in the Summer House Hostel in Cairns, also lived in that hostel and was involved in the evening entertaining. He kept asking me all the time how my travel plans are going and pretended to be my best friend. I told him about my research, and that one of the other agencies could offer me almost the same package for 750$. He felt extremely challenged in that moment and told me that he can beat that price. He asked me to the travel-desk, at 9:30pm to make me a much better offer. And indeed – he could offer me exactly the same what his colleague was offering me for a special price of 843$, for 700$ which was a big difference to his colleagues last price! I was surprised of how much wiggle room there is but also started to feel very confused and deceived. In the same moment he also mentioned that this offer is only available right now and I would have to book right now. For me everything just started to look like a sales and bonus-orientated system with a big „wiggle-room“ or margin. By putting more and more pressure on me, to make me book right now, I declined to book in that moment. I told the 700$ offer another agency which could beat that price. I finally went back to the PeterPans travel-desk and just asked if they can sell me the package for 670$ or less – and you won’t believe it I got offered the exact same three products for 670$, even though 700$ should be the ultimate super amazing last price which I needed to book in that moment because the next day it would be more expensive – crap.
Terrible booking experience
When we required to cancel the booking ,even by several days before the departure ,the staff said we had to paid for it if we can’t change the date,but they didn’t tell us in advance or show it on a booking confirmation when we booked ,it’s unbelievable!
The trip company they booked for us can allow customers free cancel up to 24 hours,I don’t understand why they rejected our requirement?
How could we book a trip from they?
The reviewer stated that an incentive was offered for this review
Lack of informations and bad service
I booked my trip to Cairns and Whitsundays through this agency, as I wanted to do a lot in a small amount of time, and thought they could help me out finding the best deals. I'm all over very happy with my trip, so nothing wrong there. Well almost nothing.. My agent booked me into Gilligan's in Cairns knowing I had to get up very early each morning, and she did not tell me, it is a party hostel. I was very upset about not being able to sleep because of the loud music playing throughout the entire night! I understand it's popular, but you should...warn customers about there things. The worst part about booking this trip was all the lack of informations! I had to send soooo many mails for her to answer my questions, and I had to force the flight information out of her. I never got any information about my bus from Cairns to Airlie Beach, so I had to call the greyhound company, as my agent just stopped answering my mails. I'm very disappointed with the level of service, and I will NEVER book with them again!!
Ķobe was a great host, enjoyed talking and planning our trip with us. Fun to visit their travel agency, nice vibe. Like you are talking with friends.
Kobe tried to listen to what we wanted, also if we wanted to skip something, he didn't push us. He even took more time after the office was already closed.
Hope it's gonna be a great trip!
I booked a package from peterpan including Fraser, magnetic, Great Barrier Reef and two days in paradise.It cost me in total 1735 dollers including a discount of 250 dollers as say said. Book it with another travel agency and it cost 1000doller! The even don’t want to say how much each booking cost although another agency uses the same system and she convinced me that it is easy to find out. They betray and I would not recommend them
Me and my boyfriend were getting very stressed booking our east coast trip. A friend recommended Peterpans so we went to the shop in surfers paradise! Bo booked our whole trip for us and made everything so easy to understand! She was absolutely amazing!!! So friendly and great knowledge of the east coast! We have recommended many friends to also book through Peterpans! Would 100% use again. Thank you Bo! Xxxxxxxxx
GREAT service and oh my god what an awesome trip! I usually don't write reviews.. But they crew in Bondi beach helped me heeeps. Without them my trip up the east coast would have been a total failure!! Thank you so much for planning and booking my whole trip!!! They give the best advice, really got to know me and planned out the PERFECT trip. Really recommend people to go in and sit with them, they really listen to what you want to do and help you plan and book the whole thing (big or small). So much work done in just a few hours, would have taken me 5 days to find everything. + they gave me the best price!
Please trust in this company, they treat you so well and help you all the way (before and after booking)!! <3
The idea is very good: an organisation which books everything for you and you don‘t need to care at all. But there are so many things that definitely need to be improved! First of all I booked my tour (a whole east coast package) at their website. Horrible! Hard to find something! As I finally found the right tour for myself I still had so many open questions which definitely should be mentioned before! So I tried to contact one of the team which went very well because I received an answer after probably 5 minutes . The first girl texted with ...(couldn't remember her name) was the only one (and I had contact to at least 5 or 6) which wasn't rude and insolen I ignored it and still booked the tour. But during the tour I really missed organisation! The only things I knew before were where I'm going and how long I would stay. I really felt uncomfortable sometimes. Another annoying thing was that you must call 24 hour all hostels and the bus company (every time!)!!! So you could do it better alone!
- Verified customer
Incorrect Information given by staff
We booked a tour through Peterpans Adventure Travels to go to Whitsundays (2 days and 2 nights). Due to weather in the area we wanted to enquire about our cancellation options. We called the Byron Bay office to ask if we had cancellation options and what our cancellation options were after giving all details of our trip (timings, date etc). We were told we had three options:
- Cancel and receive 50% of the fee
- If the tour cancels we receive 80% of the fee
- We could cancel and use 100% in-store credit for another tour which could be used...
I booked Noosa, Fraser, Whitsundays, magnetic island and diving in cairns with Bo, she is amazing! She really helped me a lot with everything, I really recommend her to everyone who wants a perfect trip!
Perfect service from Bo :)
We booked a camper van and a day trip to the Blue Mountains which both made our holiday amazing! :) Bo gave us some good recommendations before booking it and I would book it definitely again. Many thanks again xx
Really helpful staff
I initially booked my trips up the east coast in surfers paradise with Bo and she was amazing! She helped me get everything sorted and talked me through what I could do in each place based on her own experiences and what I wanted to do, she made it really easy. I gave her a very short time frame and she still delivered and went above and beyond to make sure I had the best trip possible. Thanks again Bo! :)
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Questions & Answers
I have a trip booked up the coast next Friday but unfortunately I may not be able to go but it's not 100% yet. I am wondering is there any refund if I can't make the trip?
TysePeterpans Adventure Travel
Thanks for question. In order to look into this for you, can you please contact our Call Centre on 1800 669 424 or firstname.lastname@example.org and provide them with details of your booking.
We look forward to hearing from you! Thanks!
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