- Verified customer
Reluctant to give a refund
I brought a pressurised bottle stopper and it does not work. I have tried numerous times to make the stopper create a seal on the bottle and it simply pops off. I have been in contact with PoK but I get the impression I am being given the run around. They are now requesting I send a video of how the item wont work. I am not prepared to open an expensive bottle of champagne just to demonstrate that a $10 bottle stopper does not work. Under Australian consumer law I am entitled to a refund and that is what I should get. Its their loss because, my next purchase from them was going to be an expensive fountain pen. Will take my business elsewhere.
Not happy with the condition of the product received
I ordered 8 Strahl glasses from Peters of Kensington as they were the best priced. Upon receiving them, 4 of the glasses were brand new and properly packaged. The other 4 appeared to have been grabbed of a display shelf after been kicked around the ground for a while. I spoke to the enquires team and after eventually getting back to me and sending photographs of the glasses, they gave me a gift voucher for the cost of the 4 damaged glasses. I then had to reorder the same glasses and pay extra postage. I have just received the replacements and t...hey were luckily packaged correctly. I shouldnt have had to go through the rigmarole of having to get the glasses replaced in the first place and pay more postage. I do not believe that Ill be buying again through Peters of Kensington.
Sent a damaged item, twice! No quality control
I received my product damaged, (baby’s stainless steel brush set) the stainless steel was chipped and the brush completely broken. To receive a new item it took an additional 2 weeks after I needed to send an email, repost and wait for new item. The replacement item came also tarnished and broken. At this point the same procedure for returning the item - driving back and forth to post office to collect and return item. Customer service in complaints team were useless, intact the man I spoke to had hinted that the item I had purchased (full pr...iced) perhaps may have been a faulty design, that could be why I had two that were broken. I had questioned why I would still be paying full price for an item they knew would be arriving damaged as it was deemed “manufacturing faulted”. He just said “sorry”. Finally after over a month an a half of back and forth trying to simply purchase an item online I have a brush replacement that isn’t broken. No discount, compensation etc was offered. An absolute joke. No quality control, poor customer service and slow turn around to make good of faulty items. I will never purchase from here again, I would urge you to avoid. Unless you are prepared to wait a month for your convenient online shopping.
Shocking customer service
I have been a customer of Peters of Kensington for 25 years and I have noticed a steady decline. The customer service these days is abominable!!
Online orders have been delivered late and they always blame Australia Post. Fact is they get processed at Peters of Kensington late. Call centre staff are rude and have all the excuses. Had an incident where a product was delivered damaged and it was a nightmare to sort it out.
Suggest you get your act together ! You have just lost a very loyal customer,.
Purchasing from Peters of Kensington online is an absolute dream. I love my house smelling great. I use Peter’s of Kensington to buy candles. The products are amazing. They also have an easy to navigate website. I have not had any problems with delivery either. Thanks Peter’s of Kensington
Gorgeous cushions, excellent price
I was looking for specific cushions online, found what I wanted in another store but they were $132 each. At Peters of Kensington the exact same cushion was $47. I placed my order on a Friday and had received it by Tuesday in Perth. That's how online shopping should be.......a website that's easy to navigate, products that are exactly as described and are shipped quickly, arriving in a timely manner. This wasn't my first time buying from Peters of Kensington and it won't be my last.
Fantastic to deal with
Wow best company I have every dealt with order sent with in one day in a bright pink box well packaged every time. I have always been charged standard shipping but they have always upgraded me to express postage. I don't know how they do it. 100% recommend this company prices are unreal.
No customer service
Today I made a special trip to Peter's of Kensington at Birkenhead Point.
I purchase several items with the intention of coming back later to buy some candles for gifts.
I changed my mind after being serve by the gentlemen at the register no hello, no eye contact, no please or thank you. The last contact customers have with your store is generally the person at the register and what is remembered.
Horrible customer service
I have been a regular customer with this online website for years now. Things sure become difficult when you need to return a problem product. They transfer me to different customer service team 3 times and the second lady who spoke to me was very rude she didn’t even let me know she was transferring me to another person to speak to! And the third person I spoke to ask me to write email to them describe the problems And the return cost is all on me?! I surely was not happy and Ian never going to purchase from them again!
Excellent online service!
I always assumed that Peter's of Kensington would be expensive, but their prices are actually *very* competitive. I just purchased a Cornishware canister for only $65 ($89 at another online retailer), and a Spode "Blue Italian" storage jar for only $30 (RRP $116).
I placed my order on Thursday, received a dispatch confirmation on Friday, and my order was delivered interstate today (Monday). It was carefully packed with lots of protective packaging. Their website is very clearly set out, so it was easy to find what I was looking for. Online ordering was quick and easy.
I would strongly recommend PoK for range, price and service.
Good prices on some products
I bought a few items from PoK and they have good prices on Simple Human products and some others. I chose to order online and collect from Birkenhead store to save on shipping. Just not happy with their "non refund" policy unless I return the items on the spot ie. when collecting. Also some items were not presented as specified on the website when I collected them, for eg Tablekraft spoon set was in a plain box, not "presented as a set of 12 in a Tablekraft gift box.". And some staff are not friendly, not smile or even say thanks!
Fantastic online shopping experience
Purchased a number of items from their online store on Sunday and parcel arrived at my interstate address today (Tuesday). I paid an extra $5 for fast delivery, which was well worth it. The products were lovely and very well packed for transit. The prices were excellent as was the communication from PoK. So impressed, I’ve just placed another online order and will continue shopping with them.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.