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Petinsurance.com.au is under new ownership. This change occurred in December of 2015.
Petinsurance.com.au
Puppy Insurance, Dog Insurance, Cat Insurance, Indoor Cat InsuranceEszter C.South East Queensland, QLD
The personal touch and consideration made me feel valued
Our dog had a condition which would have been easy to decline our claim. Instead you took the time to review our case individually and made a decision based on our own personal circumstances- this was very much appreciated and not what typical insurance companies do.
LisaCanberra 2600, ACT
Great cover
I was sceptical about pet insurance and put it off until I received an offer from these guys that seemed competitive and made me consider it. I took out the cover when my puppy was about 9 months old and a month later he ate something he shouldn’t have and ended up with an expensive vet bill. He’s since been back there with another mishap. The process of claiming each time was very simple, and the claims were promptly paid.
RahulGreater Melbourne (Inner), VIC
- 4 reviews
- 5 likes
Not customer focused. Not good value for money.
- They increased my annual premium by over $400 a year without any explanation. Refused to give any discount. Found another policy with exact same benefits for half the price online if I set-up through AAMI.
- After you by a policy they don't entertain any request for changes to the policy (unless you are prepared to pay 2 or 3 times the premium)
- Phone helpline always have minimum 20 mins of wait time.
- Customer service agents have absolutely no authority to help you in anyway.
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LiliSydney, NSW
Rip off - covers barely nothing, price rises every year, to the point not affordable
poor value, cover mostly things that are accidents others nothing..
My dog has had cover since a pup and now 11 years and cost is so expensive, Only been able to claim once when he was hospitalized. Otherwise slippery criminals that will try to use words and justification to get out of claim,even tried to get the vet to reword there claim so my hospital claim would be rejected. Put your money in a savings account add $100 a month and you will be better off. My premium is now $118 a month after 10 years when your dog needs it most that when they really rob you
Fantastic Product
We have been with Pet Insurance for several years and have unfortunately had several occasions to make claims and each time it has been stress free and we have received payment quickly and exactly as per the policy.
Amazing service!
I have been with pet insurance.com.au for a couple of years now and their service is faultless. Kind responses to emails and fast response to claims. Highly recommend to everyone I can.
C DeiureIllawarra, NSW
- 3 reviews
- Dog Insurance Accidental Injury and Illness
- Verified customer
Great Policy
Great service and value. My claims get done quickly. Very good in explaining things so I can totally understand clearly the question I asked. I would recommend to everyone with pets.
Helen Z.Sydney, NSW
- Dog Insurance Accidental Injury and Illness
- Verified customer
GREAT SERVICE AND VALUE
I just signed up to this service for my 7mo staffy pup. The value for money on this insurance is great and the service was better than 5 stars!have been recommending to anyone I can
Linda NolteSydney, NSW
- 2 reviews
Really good policy for my cat.
I got my cat on August 24, 2020 and took the policy out for him in September. I like that the policy gives me $5000. a year cover for accident/illness at a really Great monthly price. It gives me peace of mind knowing he's covered as Vet bills are not affordable right now, he just turned 7 years old so I'm covered for his older years now. My only negative re the company is that I didn't receive the welcome/policy pack as promised. I did finally get it all after calling the company a few weeks ago, and the agent was terrific at getting it all sorted out on the spot. Also the Vet clinic I go to had good things to say about the company.
Find out how Petinsurance.com.au compares to other Pet Insurance
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Good claims experience
Had some preliminary questions about raising our first claim for Routine Care Benefits. Staff were very helpful - took the time to understand my questions, and made sure they sourced accurate information. Then helped to ensure the claim was processed accordingly. Couldn't have asked for better assistance.
Hansey
- 6 reviews
- 1 like
petsy.com.au Pet Insurance
It's the first time we have taken out Pet Insurance so wasn't sure what to do or expect. Petsy was super easy, the website was easy to use and easy to find out information.
You also get discounts on dog friendly pubs which is handy.
Great service, we even got 2 free Dog tags which were beautiful with our dogs names and our phone number engraved on them. The dog tags are kind to the environment. The dog tag place also donates 5% of every dog tag they make to organisations that support animal rehabilitation and welfare.
Well done Petsy.com.au
Good value insurance for accident prone whippets!
I have 2 whippets who are accident prone, one has required stitches on 3 separate occasions due to run ins with tree branches. The smaller one just received stitches to her leg from an injury sustained in our back yard (still don't know how she did it). I have had both my whippets insured for accidental injury for the past 3 years and am very pleased with my policies, having made 4 claims in 3 years. Payouts are generally less than a week after my vet submits my claim and the premiums are very reasonable. I can't recommend it highly enough to owners of Italian greyhounds, whippets and greyhounds who are looking for accident cover for their hounds at a reasonable cost.
1 comment
MarciSydney, NSW
- 25 reviews
- 21 likes
Rip off - If I could give a minus score- I would.
I have had my dog insured since the day she was born- The breeder had her insured and we then insured her. My dog had BAD allergies- allergic to Chicken (which is in ALL dog food) Sorghum (again- in all dog food) barley, peas, kangaroo, tomato, soybean..... Pet insurance Australia refused to allow, our medium cover, to be claimed (even though our Vet stated it was necessary) for her special kibble - They claimed it's a "diet "and diet food isn't covered ! They also knocked back medication that she needed, claiming it was "training "medication (...
Read morerubbish) They did however approve her pain medication- SO- paying $45 a fortnight for EIGHT YEARS and being able to claim back a lousy $70 every 3 months- I transferred to Pet Insurance . com .au --- Same company holds insurance on Pet Insurance Australia & Pet Insurance -- So- I told Pet Insurance Australia.com.au that I was leaving them and signing up with Pet Insurance - as they were cheaper ---(they laughed at me and told me that I'll be back and then I'll have to back date all missed payments ) so, I sign up with Pet Insurance.com.,au ----( paying BOTH insurances, so it doesn't lapsed... ) and OVER 2 months later (lodged in October 2018- now middle of Jan 2019 ) they refuse the pain medication claiming it's a pre existing condition. HOW can a dog that's had insurance NON STOP - since the day she was born, have a pre existing condition??? She's only been on the medication for a year... SAME COMPANY --- I cancelled it with them and will NEVER go back to anyone with HOLLAND Insurance.... RIP OFF.. and I rang them and told them to cancel it this morning... so if they say otherwise they are liars... I also used 4 letter words to let them know what a rip off to a pensioner they really are... I go without food to make sure my dog had coverage and for what ! NOTHING... No more - rip offs. -(C&P from their websites) - Pet Insurance Australia is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473; AFSL 241436) . Petinsurance.com.au is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard); P.S. Have lodged official complaint with OmbudsmanDevil
- 43 reviews
- 56 likes
- Petinsurance.com.au
- Verified customer
Happy with premium increases, claim process & great customer service
I've had 3 accident policies for 4 years with this company & am happy with low premium increases after the rip off nightmare with Bow Wow where increases were 20%+ a year despite no claims. Also happy with great customer service. First claim was a hassle but recently lodged my second claim & it was paid quickly. Fantastic customer service from both Natalie & Rebecca is much appreciated. Definitely recommend this company to anyone looking for good value pet insurance.
JesstaPerth, WA
- 35 reviews
- 34 likes
- Petinsurance.com.au
- Verified customer
They are brilliant, could not recommend higher!
Decided to take out Pet Insurance for my little mate who came along by surprise at 6 after substantial Vet bills for my previous 2 dogs towards the end of their lives and could not be happier or more complimentary of Petinsurance.com.au. Unfortunately I have had to make a claim for Sasha as she has developed a Mitral Valve Disorder and they could not have made the process easier or been more helpful and caring, which has made a stressful, painful and quite costly situation all that much easier to deal with. The 3 consultants I have spoken to ...
Read moreover the past couple of weeks have been outstanding in both their help and genuine care for me and Sasha and I am very grateful for this. Being my first ever experience with Pet Insurance, I cannot recommend these guys highly enough and am very thankful for all their help and assistance. The online portal is great and makes it very easy to lodge documents and check on the progress of your claim. Policy was very easy to set up and very good value. The ability to earn Velocity Points is also an added bonus.Find out how Petinsurance.com.au compares to other Pet Insurance
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- Petinsurance.com.au
- Verified customer
Really good value. Easy to set up online.
Came with benefits of Velocity Points which is always appreciated. Have made one claim but it was unfortunately rejected. I probably didn't read the fine print properly as it the claim was for vaccinations and desexing which apparently isn't covered under my particular policy.
ManceSydney
- Petinsurance.com.au
- Verified customer
Easy online claims paid so quickly!
I recently had a sick puppy and had to spend a lot on vet bills. The online system allows you to upload your paid invoices and vet noted easily - it only took minutes. Best of all the refund came through in less than a week - amazing service. Very satisfied customer :) thank you
ManceSydney
- Petinsurance.com.au
- Verified customer
Love the low cost Puppy Cover :)
Petinsurance.com.au was an easy choice for my new puppy - very affordable. Application process was easy. Saw them at Dog Lovers Show on the weekend and they support Australian Working Dog Rescue. Yet to claim, but feels like an insurer with a genuine care for pets.
1 comment
Natalie C.Petinsurance.com.au
Thanks for the great feedback, we are very proud of our partnership with Working Dog Rescue and we look forward to help you protect your fur baby for many years to come.
Perfect cover for my cat
Very happy with Petinsurance.com.au!!! Found perfect cover for my cat Lucy, who never goes outside. Struggled to find a company that offered illness cover only. Customer service really friendly too!
1 comment
Natalie C.Petinsurance.com.au
We are so happy you chose our 'first in market' Indoor Cat Policy for Lucy. Thanks so much for the great feedback.
- Petinsurance.com.au
- Verified customer
Value for money policy.
To be honest, I don't know much about pet insurance companies, and therefore I purchased my policy for my dog Kiya, based on cost, as it was the best value top cover one that I could find on the market.
I'm now glad that I did, as It was easy to apply for, and all I had to do was scan the vet bill and I received reimbursement within days.
My husband was pleasantly surprised by how much we received back, and as our fur baby has an ongoing allergy condition, this policy will definitely be worth it!
I have given this a 5 star rating based on the simplicity of applying, information provided, fast processing/refund of claims, and friendly and helpful customer service.
1 comment
Natalie C.Petinsurance.com.au
We are so happy to hear your claims experience was such a positive one and we hope that Kiya is feeling much better now.
Questions & Answers
Annette Hasked
Is my dog covered for boarding if I go to hospital
No answers
Details
Petinsurance.com.au Puppy Insurance Accidental InjuryNo reviews yet | |||||||
---|---|---|---|---|---|---|---|
Category | Pet Insurance | Pet Insurance | Pet Insurance | Pet Insurance | |||
Underwriter | Hollard | Hollard | Hollard | Hollard | |||
Annual Benefit Limit | $10,000 | $8,000 | $10,000 | $8,000 | |||
Amount of Vet Bill Covered | Up to 80% | Up to 80% | Up to 80% | Up to 80% | |||
Minimum Pet Age | 8 weeks | 8 weeks | 26 weeks | 26 weeks | |||
Accidental Injury Cover | Included | Included | Included | Included | |||
Illness Cover | Included | Not Included | Included | Not Included | |||
Routine Care Cover | Included | Included | Optional Extra | Optional Extra | |||
Tick Paralysis | $1,000 | $1,500 | $1,000 | $1,500 | |||
Emergency Boarding Fees | $1,000 | $500 | $1,000 | $500 | |||
Lifetime Cover | Included | Included | Included | Included | |||
Cooling Off Period | 30 Days | 30 Days | 30 Days | 30 Days | |||
Consultation Fees | $300 | $300 | $300 | $300 | |||
Cruciate Ligament Conditions | $2,600 | $2,600 | $2,600 | $2,600 | |||
Waiting Period for Illness | 30 Days | 30 Days | 30 Days | 30 Days | |||
Manual | Download manual |
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Natalie C.Petinsurance.com.au
Thanks so much for the great feedback Kate, we are very happy to help protect your two fur babies and we are very glad you are happy with the service and price! Kindest Regards, Natalie Carpenter