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Petinsurance.com.au is under new ownership. This change occurred in December of 2015.
Petinsurance.com.au
Indoor Cat Insurance, Puppy Insurance, Dog Insurance, Cat Insurance (See All)Reviewer Photos & Videos
Commencing my surender dog Zeus's insurance cover from 7th August 2022. Great cover, great $ price, featured all insured items covered and straight forward easy online setup.
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- Claim Made No
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Had insurance with puppy routine care. Puppy got desexed, claim denied. Discouraged to put a complaint in as claim process was not easy, imagine with a complaint. Its like pulling teeth to claim a cent, cancelled policy after 5mths, don't waste your money, put that money aside for vet bills instead. Lesson learnt. Disappointing and disgusted.
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This review is more of a warning and to Beware for others looking into signing up for this Pet insurance.
I have never once left a review on anything before, but this I feel like this warrants one.
This company in a nutshell is a scam.
We had been paying the premium package for a year and not once have we ever obtained one dollar back from a claim made $20,000 out of pocket.
Every time we put a claim in to be assessed, I must add it took 5 days for a email to say they received it then another 4 days to tell us the claim was not approved.
With ...
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Thank you for reaching out and letting us know about your recent experience. We are sorry to hear of the dissatisfaction your experience has caused and we would like to offer our support and to invest...
Read moreigate further. We are always looking for ways to enhance our service and would appreciate the opportunity to review your experience and feedback further. Please let me know if you would like to discuss your experience in more depth and preferred contact method in private message, I can arrange for one of our team members to contact you. Kind regards, Natalie- 5 reviews
- 4 likes
I have had the policy with petinsurance.com.au over 6 yrs. Fortunately I never had to make a claim until now. My first claim was lodged by the Emergency Vet Hospital. I received the confirmation via sms and received the fund within 2 days. Highly recommend.
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Hi Geoff, thank you so much for the review and the 5-star rating. We appreciate the recommendation and wish your furry friend a speedy recovery!
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We have only had our puppy for 2 months, and insurance was the first thing we did prior to bringing her home. I did loads of research on who to insure her with and so glad I chose petinsurance.com.au
In that 2 months we have used the online vet chat 3 times, which has been a huge comfort over using "Dr google" for any concerns we have had.
Last Friday our fur baby picked up a cold and flu tablet that ended up on the floor and ate it.
-Another video call to vet chat. We were advised to go to the vet asap as paracetamol can be toxic to dogs!...
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The reviewer stated that an incentive was offered for this review
POLICY is good and easy to make claims, and it is affordable, good customer service with turn around time, I've been with Pet Insurance for over a year and I am very happy with what I'm getting.
- Claim Made No
The reviewer stated that an incentive was offered for this review
- 3 reviews
- 1 like
Awesome pet insurance company! Great claims process and easy to deal with
Great value for money & easy to use customer portal! I've hardly had to make any claims over the last 9yrs or so until about a year ago when my senior dog had acl surgery & now going through treatment for cancer.
Both my vet and I have been blown away at how great PetInsurance.com.au have been in not only what & how much they cover but also the actual claims process which can be done through my vet straight away and I just pay the difference then & there.
I've been so thankful that I took out pet insurance and how great PetInsurance have been.
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The reviewer stated that an incentive was offered for this review
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We have been with PetInsurance.com.au since our cav was 10 weeks old, and he is now 10 years old. Claiming is extremely easy and its reassuring knowing he is covered for all his health issues, both new and ongoing.
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The reviewer stated that an incentive was offered for this review
- 2 reviews
- 1 like
Easily the best price I have seen as far as pet insurance, without losing any value. I have made 3 claims for my dog Hector and they’ve been stress free
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Hi Bill, thank you so much for your 5-star review, we appreciate it. We are glad that we can be there for you and Hector.
The reviewer stated that an incentive was offered for this review
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- 4 reviews
I have been lucky not to have to lodge a claim yet but this company offers the best value for the cover than most others. Claims process is easy as I trialled it just to check. Customer service is second to none, definitely best decision to use them for my furbaby Luna
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Hi Susie, thank you so much for your 5-star rating, we appreciate it. Say hi to Luna from the Petinsurance.com.au family!
The reviewer stated that an incentive was offered for this review
- 3 reviews
I haven’t needed to claim yet but I received a discount for my Dog Charlee’s plan as I am an existing member which was bonus! It was a very easy process to sign up as the Website is very user Friendly. I did get quotes from various others but found you got better bang for your buck with Petinsurance. Will update when I do eventually claim (Hopefully Not) but I am more than happy with the service so far.
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Hi Mick, it was great hearing from you, thank you for your 5-star rating we appreciate it. We are pleased that you and Charlee are part of our family.
The reviewer stated that an incentive was offered for this review
We have had this cover for a couple of years now, since we got our Coco. We have had to make a couple of claims and have always found them to be very attentive, quick and easy to use. I always recommend this company to my friends.
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Hi, thank you so much for your feedback and 5-star rating. Thank you for also referring us to your family. Say hi to Coco from us :)
The reviewer stated that an incentive was offered for this review
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I haven’t needed to claim yet but I received a discount for my furbaby’s plan as I am an existing member which was nice! It was very easy to sign up and understand the contract. This was the cheapest and offered everything I needed for my cat. Will update when I do eventually claim but I am happy with the service so far.
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Hi Kathleen, thank you so much for your feedback and 5-star rating. We care about you and your furry friend!
I had to advise pet insurance that due to finances my premium would need to be cancelled. They offered me three free months, which was a complete unexpected surprise. The customer service person that I spoke with was re-assuring and professional about the matter. A wonderful customer experience.
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Hi Jane, thank you so much for your feedback and our 5-star rating, we really appreciate it. We are always here for you and your furry friend.
The reviewer stated that an incentive was offered for this review
Fantastic value for money, no hassle and great perks! Had to claim once and the refund was super quick.
Fantastic value, easy from the get go. Best pet insurance I've had so far! Have been with them for about 6 months. Everything has been smooth. Great perks too and love the newsletter!
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Hi Kathryn, thank you so much for your feedback and your 5-star rating. We are glad to be there for you and your furry friend.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Is my dog covered for boarding if I go to hospital
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Details
Petinsurance.com.au Puppy Insurance Accidental InjuryNo reviews yet | |||||||
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Category | Pet Insurance | Pet Insurance | Pet Insurance | Pet Insurance | |||
Underwriter | Hollard | Hollard | Hollard | Hollard | |||
Annual Benefit Limit | $10,000 | $8,000 | $10,000 | $8,000 | |||
Amount of Vet Bill Covered | Up to 80% | Up to 80% | Up to 80% | Up to 80% | |||
Minimum Pet Age | 8 weeks | 8 weeks | 26 weeks | 26 weeks | |||
Accidental Injury Cover | Included | Included | Included | Included | |||
Illness Cover | Included | Not Included | Included | Not Included | |||
Routine Care Cover | Included | Included | Optional Extra | Optional Extra | |||
Tick Paralysis | $1,000 | $1,500 | $1,000 | $1,500 | |||
Emergency Boarding Fees | $1,000 | $500 | $1,000 | $500 | |||
Lifetime Cover | Included | Included | Included | Included | |||
Cooling Off Period | 30 Days | 30 Days | 30 Days | 30 Days | |||
Consultation Fees | $300 | $300 | $300 | $300 | |||
Cruciate Ligament Conditions | $2,600 | $2,600 | $2,600 | $2,600 | |||
Waiting Period for Illness | 30 Days | 30 Days | 30 Days | 30 Days | |||
Manual | Download manual |
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Hi Marie, thank you for your 5 star rating, we really appreciate it. We are excited to welcome you and Zeus to our family.