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See the Best Pet Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
13
4 star
0
3 star
0
2 star
0
1 star
6

Saved our dog and our finances

published

Having been with Petinsurance.com.au for over two years we had not had cause to test it out thankfully.
However 6 weeks ago our dog was diagnosed with cancer.
Without the help of Pet Insurance this extremely stressful time would have been so much worse.
Our claims were processed swiftly and exactly as per the policy.
Our dog and we are very thankful for our cover with Petinsurance.com.au and have no hesitation in recommending that anyone with a dog or cat cover themselves & their pet by taking out cover with Petinsurance.com.au.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers

Hansey

Hansey

  • 4 reviews
  • 1 like

petsy.com.au Pet Insurance

published

It's the first time we have taken out Pet Insurance so wasn't sure what to do or expect. Petsy was super easy, the website was easy to use and easy to find out information.
You also get discounts on dog friendly pubs which is handy.
Great service, we even got 2 free Dog tags which were beautiful with our dogs names and our phone number engraved on them. The dog tags are kind to the environment. The dog tag place also donates 5% of every dog tag they make to organisations that support animal rehabilitation and welfare.
Well done Petsy.com.au

Good value insurance for accident prone whippets!

published

I have 2 whippets who are accident prone, one has required stitches on 3 separate occasions due to run ins with tree branches. The smaller one just received stitches to her leg from an injury sustained in our back yard (still don't know how she did it). I have had both my whippets insured for accidental injury for the past 3 years and am very pleased with my policies, having made 4 claims in 3 years. Payouts are generally less than a week after my vet submits my claim and the premiums are very reasonable. I can't recommend it highly enough to owners of Italian greyhounds, whippets and greyhounds who are looking for accident cover for their hounds at a reasonable cost.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2019
Claim ApprovedYes
See all answers
1 comment
Petinsurance.com.au
Natalie C.Petinsurance.com.au

Thanks so much for the great feedback Kate, we are very happy to help protect your two fur babies and we are very glad you are happy with the service and price! Kindest Regards, Natalie Carpenter

Marci

MarciSydney, Australia

  • 13 reviews
  • 13 likes

Rip off - If I could give a minus score- I would.

published
Insurance claim madeYes

Devil

Devil

  • 41 reviews
  • 4 likes
  • Verified customer

Happy with premium increases, claim process & great customer service

published

I've had 3 accident policies for 4 years with this company & am happy with low premium increases after the rip off nightmare with Bow Wow where increases were 20%+ a year despite no claims. Also happy with great customer service. First claim was a hassle but recently lodged my second claim & it was paid quickly. Fantastic customer service from both Natalie & Rebecca is much appreciated. Definitely recommend this company to anyone looking for good value pet insurance.

Value for Money
Transparency
Customer Service
Number of Pets3 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2019
Claim ApprovedYes
See all answers

Jessta

JesstaPerth, WA

  • 24 reviews
  • 30 likes
  • Verified customer

They are brilliant, could not recommend higher!

published
Insurance claim madeYes

  • Verified customer

Really good value. Easy to set up online.

published

Came with benefits of Velocity Points which is always appreciated. Have made one claim but it was unfortunately rejected. I probably didn't read the fine print properly as it the claim was for vaccinations and desexing which apparently isn't covered under my particular policy.

Insurance claim madeYes

Mance

ManceSydney

  • Verified customer

Easy online claims paid so quickly!

published

I recently had a sick puppy and had to spend a lot on vet bills. The online system allows you to upload your paid invoices and vet noted easily - it only took minutes. Best of all the refund came through in less than a week - amazing service. Very satisfied customer :) thank you

Insurance claim madeYes
Mance

ManceSydney

  • Verified customer

Love the low cost Puppy Cover :)

published

Petinsurance.com.au was an easy choice for my new puppy - very affordable. Application process was easy. Saw them at Dog Lovers Show on the weekend and they support Australian Working Dog Rescue. Yet to claim, but feels like an insurer with a genuine care for pets.

Insurance claim madeNo
1 comment
Petinsurance.com.au
Natalie C.Petinsurance.com.au

Thanks for the great feedback, we are very proud of our partnership with Working Dog Rescue and we look forward to help you protect your fur baby for many years to come.

Perfect cover for my cat

published

Very happy with Petinsurance.com.au!!! Found perfect cover for my cat Lucy, who never goes outside. Struggled to find a company that offered illness cover only. Customer service really friendly too!

Insurance claim madeNo
1 comment
Petinsurance.com.au
Natalie C.Petinsurance.com.au

We are so happy you chose our 'first in market' Indoor Cat Policy for Lucy. Thanks so much for the great feedback.


  • Verified customer

Value for money policy.

published

To be honest, I don't know much about pet insurance companies, and therefore I purchased my policy for my dog Kiya, based on cost, as it was the best value top cover one that I could find on the market.
I'm now glad that I did, as It was easy to apply for, and all I had to do was scan the vet bill and I received reimbursement within days.
My husband was pleasantly surprised by how much we received back, and as our fur baby has an ongoing allergy condition, this policy will definitely be worth it!
I have given this a 5 star rating based on the simplicity of applying, information provided, fast processing/refund of claims, and friendly and helpful customer service.

Insurance claim madeYes
1 comment
Petinsurance.com.au
Natalie C.Petinsurance.com.au

We are so happy to hear your claims experience was such a positive one and we hope that Kiya is feeling much better now.


Tina

Tina

  • 5 reviews

Happy Cat. Happy Cat Servant

published

Making a claim for my Jasper Lloyd through PetInsurance.com.au could not have been easier .Vet visit, paid the bill, scanned the forms and away we were! I kid you not - that simple! Even Jasper Lloyd was laughing at how quick the process was..as you can see!! Both of us are delighted with the company :)

Insurance claim madeYes

Uno

UnoGold Coast

Best cover possible for Uno

published
Insurance claim madeYes

Teddy

TeddySydney

Perfect Puppy Cover

published

No premium increases for 3 years and customer support thus far fantastic. Website easy to use and information easy to understand.

Insurance claim madeNo
Hamish

HamishMelbourne

  • 2 reviews
  • 2 likes

Absolutely AWFUL coverage

published

After 5 years a member and no claims, my dog had a run of various different minor issues. I put in 10 claims from the past 18 months and 8 were rejected as not being covered due to small print, and of the two that were accepted; one gave me a return of $4.19 and the other didn't even cover the excess that was never outlined when I joined. Biggest waste of money, and an absolute disgrace!

Insurance claim madeYes
Max

MaxSydney

Misleading! Never again

published

My dog was on a Plus plan and I made a claim on routine check up. Only to be advised that he is not covered. However if you go on their website it clearly states that this is covered under this policy. I spoke to the manager who confirmed the information on the website is misleading!! Unbelievable!! I have canceled my policy and strongly advise customers to stay away from this company!!


Kairo

KairoMelbourne

  • 7 reviews
  • 12 likes

Sneaky Pet Insurance Company with Terrible Customer Service

published

Signed up with petinsurance.com.au (without comparing other companies - stupid thing to do) under the plus plan with monthly debits 12 months.

Knew my dog was going to get desexed during that time so i specifically chose the plus plan because it said it was covered under "Desexing (included in routine care)".

Little did i know that I actually had to choose a separate "routine care" box when signing up to be able to be eligible for this. So my claim was declined after speaking to their inept claims team (located in the phillipines). Another sneaky insurance company.


Pete

PeteQLD

  • 8 reviews
  • 8 likes

Terrible!!!

published

Pet Insurance

published

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