Petinsurance.com.au

Very slow communication and response – We have contacted with them a few times before renew the policy, they replied the emails very slow. We still renew with them due to the promised credit. The credit didnt received with 7 business day as promised, actutally, it has been 2 months. We sent a few emails to ask the progress and never got the reply. Show details

Amazing service and once you put a claim in that corresponds with your cover you receive the money within 1-2 days. It’s a very simple step by step procedure to make a claim. They make it so easy. I never write reviews but I know dealing with insurance companies are tricky but these guys are amazing and everything is done within 5 minutes to make a claim and you receive the money as I said within 1-2 days Show details ·  1

My dog has had ongoing skin allergy appointments and our claims have always been dealt with swiftly. The new gap free service is an added bonus as we recently had a large vet bill and only had to pay the gap at the time of payment. I would highly recommend pet insurance.com.au. Show details ·  1

Sophie developed diabetes in 2025. Sophie has been insured with Petinsurance from early 2024. Petinsurance have been very responsive and have processed the claims speedily. The process has been seamless and the refunds were paid within a couple of days. Where the Gap scheme was used it took about 10 minutes to process which is an excellent turn around time. Show details ·  1

My 2 dogs have been with pet insurance for 5yrs & 2.5yrs. The gap only payment is easy. As is the online claim section on the app. My 2.5yr old has epilepsy, I am relieved to have the backing of pet insurance for him. Highly recommend pet insurance. Show details ·  1

I changed providers in December and I noticed unusual bank transactions so contacted them. I got no response so a week later I contacted them again. They failed to address the main issue of transactions not occurring in my back iaw the pet portal records. I sent a total of 5 emails over a month, asking each time about the lack of bank… Read more

transactions, and 2 unaccounted transactions. Each response (received a minimum of 5 days later every time) did not address the transactions that weren’t occurring my account, instead, they kept advising me to reach out to my previous insurer for the 2 unaccounted transactions (they had the same underwriter so the bank transactions appear to be from the same provider). One reply from them came from my old insurers email address. I said considering that, they could possibly resolve without me having to email my old insurer separately. But alas that was not the case. At my wits end, I phoned and spoke to someone who explained I had signed up on a promotion and although the transactions appeared in my pet portal, they would not charge my bank. If only ‘[Name Removed]’ was able to tell me that, at least half the problem would have been resolved. 2 days after I spoke to someone on the phone, I received another unhelpful email from ‘Roxie’ which didn’t resolve anything… again. I emailed my previous insurer asking about the 2 unusual transactions and they emailed back within 20 minutes. They accounted for one transaction but not the other. I’ve passed this on to ‘[Name Removed]’ although I do not expect anything helpful from them. I have since contacted my bank to dispute the transaction. I regret ever signing up with these guys and plan on retuning to my previous insurer (or another competitor) as soon as I my 12 month contract is up

Expect a potential increase of 22% per year, or more... I have a cat insurance policy with petinsurance.com.au 2024 = $540, 2025 = $664 The first year I had the policy was fine due to making no claims and getting a reasonable yearly premium. To my shock we received the 2nd year renewal in Oct 2025, with a 22% increase. I've since emailed and… Read more

requested reasons for this increase and a reduction. I receive a generic email that stated things such as, and I quote...

'These adjustments are not directly tied to general economic inflation, and while we understand the comparison, pet insurance operates under a different risk and cost model than other types of insurance.' - Translated, we simply do what we like regardless of the relative cost to the economy or client.

This was also insightful... 'As pets age, they become more susceptible to health issues. Cats and dogs age faster than humans, one pet year is roughly equivalent to seven human years.' - Translated, we think this is a relevant and non-condesending way of explaining the increase in cost.

Last I'll share... 'Additionally, the cost of medical treatments for pets has risen in recent years due to the development of advanced medical procedures and the increased demand for veterinary services. These advancements are providing us with better care options for our pets, but they also contribute to higher costs, which is factored into your policy. As pets age, their likelihood of needing veterinary care increases, which impacts the premium even if no claims have been made. - Translated, we will increase premiums, even if no claims have been made from your policy, or any other persons policy.

Finally, I asked them to address if the 22% increase would continue every year from this point forward, ultimately so I can cancel my policy if that is the case. They failed to answer this question leaving us to assume this is a very likely future premium increase.

I don't recommend them, this increase is unsustainable for a customer, and I recommend you go elsewhere until they fix this business model.

My dog’s policy premium was increased by 25.36% this year with no meaningful explanation tied to my actual policy. I was given a long, generic justification about “vet cost inflation,” “age/breed data,” and “risk factors,” but nothing specific to my claim-light history or any change in cover. When I escalated through IDR, the “resolution” was a… Read more

two-month premium waiver — appreciated, but it doesn’t fix the underlying issue of transparency or fairness. I also struggled to get written confirmation that premiums wouldn’t be deducted and that cover would remain active while the complaint was under review. For a brand administered by PetSure and issued by Hollard, I expected clearer communication and a policy-specific explanation, not boilerplate.

I’ll happily stay if I get an evidence-based breakdown for this rise and a proper review of the renewal price. Otherwise, I’ll be moving my pet cover.

I have had to make three claims already for my 3 year old Weimaraner. One for a snake bite, one for mast cell tumour removal and one for an emergency trip to the vet for some respiratory issues. Every time my claim has been paid out quickly and with no fuss. Would recommend. Show details ·  1

We joined PetInsurance.com.au to cover our first family pet a year ago, and it’s been a great experience. It’s reassuring to have solid cover, good service, and excellent online tools that make managing everything simple. Knowing our pet is protected helps us all sleep easier at night! Show details ·  1

I am very happy with the service I receive from Pet Insurance. My French Bulldog has had several issues and Pet Insurance has paid 80% of every bill. I only ever pay the gap at my Vet so I am not out of pocket for large bills. It only ever takes about 10 mins for approval to come through even during the Vet evening surgery hours. If the vet is… Read more

able to provide a quote for a procedure ahead of time I am able to get pre approval via email which takes about 24-48 hours. This allows me to budget ahead for my dogs medical issues. I highly recommend Pet Insurance.

Positive experience. Insurance for pets often has quite negative reviews, however no such problems with this company. I chose 'Gap only' and the claim went through very smoothly. Show details

We’re really good in processing claims promptly and keeping us informed. Claim process was easy and submitted by vet and paid. We only had to pay the”gap” which they kept us informed of as did the vet. Would most certainly recommend them. Really good value. Show details ·  1

Recently had a vet procedure done on my dog. The claim process was very easy and simple. The clinic processed it and I just had to pay the gap. Good coverage and prompt service. Show details ·  1

Excellent service and no questions asked on claims I have had nothing but a smooth and easy experience using Petinsurnce.com.au. Love their online 24 vet assistance with follow up the next day. Today Gil at customer service was most helpful and had my intentions in mind by offering me a great saving on my annual premium. Highly recommend. Show details ·  1

I have had the insurance for about 3 years, tried to claim a simple checkup due to some issues my dog was having unexpectedly, sent in invoice and a clear discription of why, when the vet etc. then was emailed days later requesting vet notes and so on, they have the number etc, I'm not doing there job for them, the invoice alone said everything… Read more

what went on. So long story short after 3 years of paying monthly premiums which aren't that cheap mind you, they lost a customer over a $100 invoice. You are definately better off just sticking $100 a month away as a just in case find instead of jumping through there hoops, in saying that even though I'm not happy with the service they were the better pet insurance around, so it really does not say a lot lol.

Just got an assessment back from these scammers. They asked all sorts of follow-up questions (Vets notes, then full history of every visit to the Vet for the entire life of my dog) looking for ways to get out of paying a basic claim. Eventually they broke the claim up into 3 separate claims so that the excess meant there was no payout. Show details

Called and didn’t have to wait long at all. Spoke to a very friendly and professional customer care worker who was more than willing to help accommodate my requests and I left the conversation feeling supported and it’s fantastic to know they really care about your fur babies. 10/10. Show details

Not impressed. I've been a long time customer and always get texts for when my premium is due, so I log into the portal and pay manually. Two months ago texts randomly stopped and I received no emails! So for two months I was late paying for the first time ever due to no notifications that payments were due. I ring up petinsurance.com.au and… Read more

get overseas (which I've never had before), I then constantly get put on hold, I'm told someone else's information and then told to ignore that information as it was the wrong profile up! I then get told you no longer do text messages saying payments are due.

Absolute waste of half an hour on the phone!!! If the system works for customers why would you change it and not have an option to still receive notifications?!

I'll be ringing around tomorrow other pet insurances to see my options.

***Update***

Given two months free for the stuff up but straight away getting no notifications, only a final notice.

I ended up hanging up due to a rep not listening and becoming very angry in his tone. He isn't aware of any updates on the server (as previously told to me) and it must be my fault! Not there system.

If it was my fault my details wouldn't be correct and I wouldn't be getting a final NOTICE.

This is the final straw. I'll not be paying my premium. I'll be ringing around next week to find a better pet insurer that doesn't dismiss customers.

I wish there were a 0-star rating to give. They are the worst insurance company ever for quickly rejecting claims, but they take 30 days to review again and find they were wrong. They create the worst conditions, and you have to be careful reading their terms, as you will get nothing if your pet gets an infection. Show details