Joined Petmed 3 years ago, had many claims for our little one and all paid quickly. Kept informed of the process along the way. Couldn’t be more happier with this pet insurance.
15 years - never paid a single claim
I've been with them 15 years. Waste of money. It's not clear what is covered - you have to submit invoices and wait for around 2 weeks to hear back, and I've never had any of my rare claims accepted. I've had much better value from my house insurance - quicker responses and clearer coverage. I would not go with this company again. I've just asked them if my dog's recently diagnosed chronic condition would be covered and received no specific answer - it seems you just submit invoices and hope for the best but cannot get advice for potential claims going forward.
Like a dog with a bone....they don't give up
When I emailed PetMed to call me (my direct debit details had changed) - these guys really didn't give up, It took them about 14 calls over a week, before we connected (all my fault). So impressed that they kept trying. Not as impressed with the call centre wait time in queue though.
OK on 1st Claim and then down hill from then on.
Only insurance brand we could find that would provide cover for a 9 year old rescue dog.
Monthly cost started at $118/month. After 2 years it's now $159/month. A 34% increase in a 2 year period!!!!!!!!!!!!!!!!!!
1st Claim experience was claim was assessed and processed rapidly.
Only con was no dental coverage at all.
2nd Claim experience not so good.
Paid out on one part of the claim and then stopped communicating. E-mail queries as to how the remainder of the claim is progressing go unanswered for over a week. When I finally got an answe...
Best choice for price, communication and ease
I've been with PetMed for nearly 15 years with two of my dogs and they are fair, quick to respond, and great communicators. The online portal makes everything super easy.
They didn't pay my claim and then kept taking my money after I cancelled my policy
Paid my premium for years then when I lodged a claim they not only paid me a pittance of what I should have received when I inquired why it was so small and asked for them to provide me with a breakdown to see what the payment was allocated against my emails were completely ignored! Sent email after email with read receipt no reply. Then finally I received an email from [name removed] who gave me claim numbers didn't match up to what was in the system against my pet when I informed her of this - nothing!!! So after all this I cancelled my ...policy and they continued to take money out of my account after I had already cancelled the policy stay!! Away from this insurer they are thieves I am reporting them to ombudsman and the financial complaints authority tomorrow. I am beyond furious!!
Petmed helped us to care for our beloved dog!
I found it was difficult to find a reasonably priced insurance company that covered the needs of senior dogs.
Petmed was an insurance company I felt provided good value for my senior dog who had no ailments prior to signing up. When my dog was diagnosed and required medical treatment, each claim to Petmed was processed in a timely and consistent manner with no issues and information about remaining cover after each claim was also clear. Petmed helped us to care for our beloved dog for 3 years until his passing. From my experience, Petmed is a great insurance company - particulalry for owners whose pet is approaching their senior years.
Brilliant service and cost effective
I have been 2 years with Petmed and had several claims that were easy to lodge and were handled quickly. To be able to insure my dear old Lab means everything.
Highly recommendable pet insurance
We have been with Petmed for over 4years and we have both our Staffys insured chilli and pepper we are so happy we made the decision to take out insurance with your company you are easy to deal with and very prompt with claims we highly recommend anyone with a pet to take out your insurance
Excellent caring but professional service, in every way. Thank you
Previously had senior pet policy in 2017/2018. ( Returned customer).
Understanding when making claims. ( previous pet policy)
Would recommend pet insurance if you are looking for a decent policy for your “senior”, fur pet.
What to expect?
The claim process takes approximately 1 month and not like they say, always delays, they keep asking further details via letter so weeks of delay +5 days for money to transfer even if nowday exist live money transfer
Best Pet Insurence
Have had 3 dogs insured with Petmed. They were the only company who would insure my 9 year old shihtzu. This was the reason we insured all dogs with Petmed. Unfortunately 4 months after insuring our older dog, she suffered an unexpected trauma and had to be put down. The whole process putting in a number of claims in relation to this was so easy and we even got a sympathy letter from Petmed regrading the passing of our older dog Sacha. Thank you Petmed. .. humans work here.
"Ultimate" Policy - Ultimate Rip-off
I signed up with PetMed almost three years ago when my dog was a puppy. At the time, the reviews (even on this website) were favourable. But, being an idiot, I didn't properly read the PDS and I took them at their word when they said that "accidental injury" was covered. It literally says "Accidental Injury - Yes" on my policy. More fool me for not questioning THEIR definition of "Accidental Injury" at the time, because when I went to make a small claim, I was denied. I looked at my policy more closely and found a loooooooong list of exclusions.... My claim was for $216. I was cutting my dog's nails one night and accidentally hit the quick. After an hour of her bleeding profusely, and soaking through huge wads of tissues, I took her to an after-hours vet where they were able to stem the blood flow. $216 is not all that much comparable to other problems pets can have, but all the same I thought "I have insurance, I haven't made a claim in almost three years, I may as well use it". The claim's process was easy, but I was informed about a week later that I had been denied because they categorised my dog's injury as "grooming". I rang and told them that I'm not claiming for grooming, I'm claiming for an Accidental Injury which was the RESULT of grooming, but I was told that they do not cover anything "grooming related". So... I guess they wouldn't cover it if my dog was being groomed professionally and fell off the table, or something. Just like (as I have just found out) they won't cover any injuries that they believed happened as a result of negligence on your part (like if your dog is walking off-lead, runs into the road suddenly and gets hit by a car? Eats a big block of chocolate you left in a shopping bag on the floor? If someone plays rough with your dog and hurts them accidentally? What are the limits to that? When does an ACCIDENT stop being SOMEONE'S FAULT?) Anyway, I have since read the exclusions and it reads like a long list of pretty much everything that could happen to your pet. My policy is called "ultimate" but, as it turns out, it doesn't cover anything. I'm not even upset about the money I've wasted on this junk policy, what I'm upset about is that I've spent the last three years thinking that I would be covered if anything happened to my dog. My dog is fine, and I'm not out of pocket all that much (except the almost $1600 I've spent on this rubbish insurance), but what if this had been a desperate situation where she was badly hurt and needed expensive vet care? I now know that they would not have come to my aid, like I fully expected them to since that is literally what I have been paying for. My policy is due to expire soon (there is a fee for cancellation, because of course there is) and obviously I won't be renewing it. I am probably going to report them to the Ombudsman, because their initial policy information is misleading and they actually cover next to nothing, but I mostly just want to be done with them and stop anyone who reads this from signing with them and wasting their time and money like I did. They've taken my money for three years and given me nothing, not even peace of mind, as it turns out. Don't let them take from you too.
Do not use this Petmed, Premiums collected promptly but they will give you plenty of excuses
I have been paying premium for a top cover for my dog with Petmed for almost 3 years. Premiums have been collected promptly but they will give you plenty of excuses when you lodge a claim!!!!!
Lodged a claim 2 months back for $179, they kept asking for documents after documents many documents have been downloaded and sent but still no refund. This week I received a threatening letter saying that the claim will be closed in 10 days if I do not produce evidence. Today I rang Petmed they answered me from the Philippines and without much progr...ess I requested my call to be transferred to Australia. After 10 min wait my call was answered, this person asked me many questions for which the answers are already available on the portal so I have asked to speak to someone who is familiar with claims. I was then told that there is no one else who can help me with my query. When I asked to speak to the person in charge I was told that someone will call me within 2 days !!! A well known 24 hour Vet clinic in Bundoora recommended Petmed to me however Petmed do not trust the tax invoice made by this vet and asking me provide further proof that I took my dog there. I am very disappointed that I chose Petmed.
Was unable to find policy via my name, phone number or policy number - line frequently got cut off...can't handle something as basic even finding us...
Questions & Answers
I have accidental Pet insurance with AFS PetMed. The only claim ever made was when my Golden Retriever ate an entire ball and this was paid no problem. (It involved a lot of vomiting!)
However premiums have shot up from $22 to $35.50 per month and I have 2 dogs covered, so I'm now paying $70 per month!! I am thinking of swapping to Bow Wow Meow as their premiums for same cover are $38. Reviews seem favourable.
My question: Why do premiums go up for ACCIDENT cover? Surely older dogs are more sensible, less likely to run off and do stupid things and are generally slower in every way - it doesn't make sense! I understand premiums rising for illness cover, but I've never had mine covered for this. Has anyone ever queried this?
We did a bit of research and spoke to the staff at Petmed they told us they do not have accident only insurance and all theirs is all comprehensive that covers sickness as well, Our vet advised us to get comprehensive, he told me that the accident only plans are the ones he sees a lot of people unhappy because many problems are classed as an illness even if you think it is an accident. What if your dog gets an accidental illness? Maybe you should check your policy or give them a call.
What is the best pet insurance company?
I here Woolies are doing a good job. Note there is only one underwriter in Australia, though there are multiple companies that look like they are insuring you. Hollards - a South African company.
I am with Woolies but I heard that Bow Wow Meow are ranked the #1 pet insurers ranked by over 500 people. I did read testimonials and they are very good. I am thinking to switch over.
Be very careful about swapping insurers for your dog because you will not be insured for everything if you have claimed before, once you claim for something it is going to be pre existing when you go to the new company, stay with who you are with right now if you have made any claims. My friend found out the hard way and her dog is not covered for some things that can happen again. You can fill in a form after I think 1.5 years and they might get rid of the preexisting condition rule.
Get an answer from our members
|Category||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$18,000||$15,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 65%|
|Minimum Pet Age||8 weeks||468 weeks|
|Accidental Injury Cover||Included||Included|
|Routine Care Cover||Optional Extra||Optional Extra|
|Tick Paralysis||$500 or $1,000||$500|
|Emergency Boarding Fees||$500 or $1,000||$500|
|Cooling Off Period||21 Days||21 Days|
|Cruciate Ligament Conditions||$2,600||$2,600|
|Waiting Period for Illness||21 Days||21 Days|
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