Bought Royal Canin Hairball biscuits for my 13 year old Ragdoll cat who was boarding at a cattery. They ran out of her supplied Hairball biscuits and I ordered a 4 kg bag of her usual Royal Canin to be delivered to the cattery. Free delivery and I bought the product at a terrific price. The PetO staff also kept me up-to-date on the shipping timeline and progress. What's not to love? Thank you.
Amazing pet shop! The staff are always friendly, helpful and welcoming. They have a great range of products, and the customer service is excellent. You can really tell they care about animals and their customers. I’m very happy with the service and would definitely recommend this place to anyone who loves their pets! Show details
Totally hopeless - put in an order for two hour delivery in the middle of the day on a Sunday - two days passed and nothing from the company at all!! So then instead of buying my pet food on weekend I had to travel to get it in town- special trip- nothing offered at all for the ‘inconvenience ’- whenever I go there there is no one in there because their price Match etc is also really dodgy. Won’t be using them ever again
Reviews with attachments
Rarely fail to deliver – Great range usually available delivered to door same day when ordered in the morning. Loyalty points are good. Love these guys. My cat can’t wait to receive his parcels from Pet O. Show details
Well priced products and VERY quick delivery! Will definitely order again!
We just completed puppy training school at PetO Shellharbour. Kye was our trainer. He was extremely knowledgeable, gave excellent advise, and he definately enjoyed himself as well. If your puppy is lucky enough to go to puppy school, make sure it is with Kye, you will be amazed at how much your puppy, and us owners learn! To top it off, it was fun… Read more
for all. Thankyou again Kye, your the best!! You are a great representative for PetO. Kym and Glenn E, and our puppy Daisy.
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Scammers This business advertise membership price on sales ticket and I am a member with them. When question why being charged @ full ticket price and not membership price, they advised you haven’t shopped here within the last 2 months, so no membership discount. Explain to sales assistant that buy in bulk and come here a little bit less frequently than every 2 months. They didn’t care and charge full price. Show details
PetO advertise strongly that they will beat any competitors price by 10% I went into the Fyshwick store on the weekend and grabbed a couple of bags of Optimum dog food. The shelf price is nearly $90 and Bunnings sell it for $65. I previewed to the counter and politely mentioned the price match guarantee and showed them Bunnings price. The male… Read more
staff member was extremely rude and flat refused to beat or even match the price telling me I should walk to bunnings. Needless to say I left the store and drove to Bunnings and definitely won’t be back. Perhaps they may want to look into consumer law and particularly look at the section about providing false and misleading information. I will also be reporting this behaviour to the department of fair trading.
Latest follow-ups
Easy to search products, order and buy. Quick click and collect and great prices Show details
Follow-up · Was carried to the car for me. Store had good stock available and the quality was excellent
I’m very happy with the prompt service and easy online shopping procedure. Show details
Follow-up · The delivery is fast and efficient, quality products and website friendly very easy to navigate. Highly recommended for everyone ! I’m very happy with petO.
Positive reviews
After spending an hour messing about with Amazon chat customer service to get a quick deliveryof a portable dog crate I cancelled my order and got better quality, 2 hour delivery from Pet O. Well done Pet 0!!! Your product and delivery made Amazon look like a roadside stall. Hihlyrecommended. At the very least, give them a call! Show details
Every time i have shopped at Melton store, staff were so friendly and helpful. Last online placed order was delivered in less than an hour and I can only thank everyone at that store. Team of champions ❤️ Show details
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I was unable to get to the shop myself. So to be able to get my dog's food delivered to the door was extremely helpful. I was kept updated and the progress of the delivery too.
Negative reviews
Needed cat food urgently and on their website they say 2 hr delivery so i boughtheaps to get free delivery. After failing to deliver 3 hrs later, i found deep in the website that you have to order before 5pm for the 2 hr delivery. But nowhere is this obvious when you’re buying. It even gave free delivery as an option even though it was 6pm. If id known i would have gone out myself. Now everything is closed.
does not care about the people who need live food for there pets , like meal worms , crickets ,mice ., rats , also the name peto , pedo is very concerning , who ever came up with that name needs to be looked into i think
Our local pet shop use to be fantastic until Peto bought it out. Prescription pet food has been cancelled by the company. Prices are higher, services are poor. Greedy corporation. Give them a miss.
Recent reviews
We've been shopping at PetO for 10 years and we've just moved house to a less convenient area for pet products. We're using your same day delivery service and it's amazing and so easy.
When i arrived to pick up order, they were moving to new premises. Staff still allowed me to collect order despite store being closed, carried heavy bag of food to car and gave me a free container to keep food fresh. Very impressed with service
Store staff at Preston were so friendly and helpful when I went to collect my online order. They even carried my order out to my car for me (I ordered a 12kg bag of dog food). First time I’ve ordered from them but I will buy from them again.
I thought it was pretty crazy, like, they did "free 2 hour delivery", but, I didn't really comprehend what that meant. I was a bit confused when I got a message from Uber saying my delivery was almost here, and then, a little over an hour after I ordered, I had 20kg of dry cat food in my hand, like, wth? The place I normally get it from, its a few… Read more
days, which already felt pretty fast, this was next level. The uber delivery, like, wow, that's a cool invention!
We Went in to Brookvale Peto this afternoon with our 13 year old dog and our 12 week old puppy. We wanted to get the correct harness for walking and car restraint for our puppy.. Abby could not have been more helpful. She did not and try to on sell us , Abby was more interested in getting the correct long lasting harness for our puppy. The whole… Read more
experience was very positive. We also received a welcome puppy bag. Our 13 year old dog was also offered treats and cuddles. Thank you. Well done to all the staff at Brookvale . We have try to stay within our budget to care for our dogs but todays experience has reinforced the service at Peto Brookvale is worth the possible little extra you might have to pay.
thank you
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PetO has excellent service online. The product rsnge is top level and they are rarely out of stock. The two hour delivery is brilliant. Exceptional shopping experience. Ten out of ten!! Show details
Staff were exceptional! Great ambassadors for your company. However, your prices are way too high compared to neighbouring stores with 5km. Eg $50 for Petsafe pkt 3 Citronella collar refills at your store but $26 at Brisbane Pet Superstore at Stafford Shopping Centre and $26.59 at Petstock Albany Creek. You say you price match but that means the… Read more
customer has to research etc rather than believe your website which states "the Lowest Prices". You prey on the ignorance, naivety, or trust of your customers. $50 for collar refills at your store compared to half the price at other local stores around the corner. Really????
Very good website with excellent range of product & competitive pricing . Store pickup was very convenient and staff friendly and helpful. Will look forward to further transactions in the future due to the hassle free experience. Show details
I have calculated almost exactly when my dogs buscuits run out, and PetO deliver the next batch right on time, less expensive that the pet stores and delivered to my door before I run out each time, what more could you ask for? Show details
The Prime100 roll was in stock, online order was super easy and was delivered so quickly at a reasonable cost , no trouble at all ! We will definitely order again Show details
PetO Northland is a fantastic store with very helpful staff. Particular shout out to Alex who helped so much with products for my two foster cats. I visited on march 28th, 2026 and Alex helped so much. Thank you
Unable to get Purina Supercoat, my dogs favourite, at PetBarn I tried PetO. They were easy to access, cheap and efficient. Delivery to the door was on schedule and prompt. I will be happy to deal with them in future and have no hesitation in recommending them.
PetO was value for money, extremely good prices and I couldn’t believe how quickly they delivered. Thank you.