PetO

PetO has excellent service online. The product rsnge is top level and they are rarely out of stock. The two hour delivery is brilliant. Exceptional shopping experience. Ten out of ten!! Show details

Staff were exceptional! Great ambassadors for your company. However, your prices are way too high compared to neighbouring stores with 5km. Eg $50 for Petsafe pkt 3 Citronella collar refills at your store but $26 at Brisbane Pet Superstore at Stafford Shopping Centre and $26.59 at Petstock Albany Creek. You say you price match but that means the… Read more

customer has to research etc rather than believe your website which states "the Lowest Prices". You prey on the ignorance, naivety, or trust of your customers. $50 for collar refills at your store compared to half the price at other local stores around the corner. Really????

I’m very happy with the prompt service and easy online shopping procedure. Show details

I have calculated almost exactly when my dogs buscuits run out, and PetO deliver the next batch right on time, less expensive that the pet stores and delivered to my door before I run out each time, what more could you ask for? Show details

The Prime100 roll was in stock, online order was super easy and was delivered so quickly at a reasonable cost , no trouble at all ! We will definitely order again Show details

PetO Northland is a fantastic store with very helpful staff. Particular shout out to Alex who helped so much with products for my two foster cats. I visited on march 28th, 2026 and Alex helped so much. Thank you

I am sharing a recent bad experience I had with PetO and their online store. I placed an order for a box of tinned cat food after finding a special online. Before I collected the cat food, PetO contacted me to tell me that my order had been cancelled due to a stock discrepancy. PetO decided that they did not wish to give me the sales price, and… Read more

cancelled the order telling me their was no stock, even though there was still stock showing at my local store where I was notified earlier to collect the items. It's poor for PetO Customer Service to not honor the price that they had listed for sale in their system and even worse to lie about not having stock. Rather they could of mentioned that they had listed an incorrect low price. I sent an email in follow up and PetO did not even bother to respond. I will no longer consider PetO for any further pet needs after such poor service or value for its customers. They will soon be another casualty in this tough economy, as they have nothing more than poor service to offer customers!

I keep blocking them and yet the text message spam keeps coming. I have never purchased anything from them in the past and based on their marketing tactics I would not trust them with my money.

PetO took over Shellharbour Best Friends Shellharbour end of 2024... Have been with Best Friends complete care for about 7 years. Since PetO have taken over I have been unable to book my two dogs in for grooming (its now June 2025), every time I book them in I receive a phone call day before to say groomer (think there is only one) is sick (all… Read more

the previous groomers seem to have left). Owner asks if i want to reschedule and seems angry when I am upset! The shop is very well presented with brand new signs OutFront, looks good. But I will not be going back and have cancelled Complete Care. Advise anyone to find somewhere else to do your pet shopping and services.

Very good website with excellent range of product & competitive pricing . Store pickup was very convenient and staff friendly and helpful. Will look forward to further transactions in the future due to the hassle free experience. Show details

Unable to get Purina Supercoat, my dogs favourite, at PetBarn I tried PetO. They were easy to access, cheap and efficient. Delivery to the door was on schedule and prompt. I will be happy to deal with them in future and have no hesitation in recommending them.

I visited the store for the first time on Sunday 15th February to purchase a harness for my two labradors. The two girls that helped me Maddy and I think Liesl were absolutely amazing. So friendly and so helpful. Will definitely be back. Show details

Found PetO on Google and the ordering process was great. Delivered within an hour of purchase which is a major Plus when I don’t drive. Will most definitely make PetO my choice for future orders. Highly Recommended. Show details

This is my first order and I am very impressed with customer service, the speed of delivery, the way items were packed and the kind gift for our kitten and cat. Thank you so much, I will buy again.

Shopped online with click and collect. Easy collection at Mona Vale with on site parking. My items were on sale and represented excellent value. At the store, the shop staff were extremely helpful and even carried my items to the boot for me. Very happy. Thank you! Show details

Peto Cranbourne west shop the whole team very knowledgeable and helpful and vibes really nice in the shop Price and quality are the key Special Thanks to store manager Jass for helping me with my fussy dog

I spent the $8 for the optional two-hour delivery service you guys have, and I still saved $25 by not shopping through amazon.com.au You have a new loyal customer. your prices are amazing! Cheers Show details

Good product & good pricing along with speedy delivery. Best price for Ivory Coat Lamb & Kangaroo Adult Dog Food 13kg by a long way & free delivery. I will try them again for sure the next time I need pet products. Show details

I was delighted to find such a competitive price. Free shipping was an extra bonus. And to top it all off, the dog food was delivered much faster than I’d expected. Extremely happy customer! Thank you!

We had a wonderful experience with PetO. They had Royal Canin Hypoallergenic Wet Dog food cheaper than anywhere else. Their website was easy to navigate and our order arrived soon after we'd purchased it. Show details

PetO had the cheapest price for the dry dog food that I needed to buy, free delivery, very easy ordering and the payment method that I wanted to use. The communication was regular and the delivery was on time and in tact. Show details

The team members at PetO Caringbah are great. They always acknowledge me on entry to the store and they always have a smile. PetO stocks the frozen and dry food brands I feed my dogs, and the location of the store is very convenient.

As always, the team was very helpful, very friendly and never rushed me out. Staff are incredibly welcoming, always call me by my name and have a great understanding of the products they sell. The online order didn’t disappoint either, it was super convenient and I’m very grateful for the service you provide, specially because I was very tired, very busy and you made my life a whole lot easier. Show details