I believe my policy may be a bit expensive compared to other providers, but I am very happy with the service and policy. I had to lodge three claims recently and they were all processed in a very acceptable time frame.
We have been very happy with Petsecure.
We took out this policy when our new puppy was quite new and she is now nine years old. I rang after seeing a TV commercial and it was very easy to set up. It has been very good value for us as, unfortunately, our dog became quite allergic. We have had many claims, resolved quickly, and now she has been on costly medication for years it has been very worthwhile.
Better than human private health insurance
We have 2 dogs and live in an area snakes inhabit. Took out policies on both dogs in case of snake bite but have found it so useful for other minor ailments and surgeries. Vet sends accounts to Pet Secure and the money is deposited in our bank - very efficient!
Great service and claim was paid within a reasonable time frame
I had the policy for over 2 years and only used recently. I was able to claim all expenses covered from July last year. Staff were great to deal with.
An essential with a pet
I have Been with pet secure for 8 years and have never had a problem with claims or queries and if I have had to call centre staff are polite and helpful
The only niggling doubt I have is over the use of offshore call centre, although to be fair, they have been very helpful, it's just that I would prefer it to be home based.
Policy seems to be good value, and claims have all been promptly paid, once all the paperwork ended up in the correct place.
Not sure exactly how long we have been covered by this policy, I believe it is over one year.
Anthony Elyssa wherrett
Was given misinformation about what I was covered for, then when my dog had the treatment and I put a claim in it was rejected, I only found out it was rejected after waiting for 6 weeks with no response/ email or letter so I called and was told I wasn't covered for that issue. This WAS NOT what I was told on a previous enquiry. I wanted to check before I had the treatment to make sure it was covered so I didn't get any surprises. Very disappointed and will cancel my insurance.
There when you need it
I've had many of my Bernese Mountain dogs insured with PetSecure. They are efficient and reliable and have a heart and discretion when it counts. The inclusion of dental would make them perfection!
Would be lost without it
With Pet Secure for 10 years. Now that my dog has significant health issues, I can provide the expensive medications for her. I lodge online and claims are paid into my bank account, usually within 2-3 days. Customer service is excellent and staff are really helpful.
So reliable at a horrible time
For a terrible 6 months we had so many vet bills and without Petsecure we wouldn't have been able to continue treatment for our beautiful boy. We could lodge online, benefits paid into our account like clockwork. They never rang us or harrassed us, or even questioned a single claim. The policy is easy to understand and the process of claiming is easy and transparent. For the small cost per week we couldn't recommend them highly enough and would not choose another insurer for our kaiser
We've been with persecute for 19years and been very happy with them until the last month or so l found certain phone personal very difficult to deal with and when my cat passed away suddenly there's was non compassion what so ever
They are ok.
About 8 years. They cashed our cheque for premium but didn't add it policy and did not let us know they weren't accepting cheques for payment. They do pay on claims and at a good percentage. They didn't send out renewals for a few years. We had to contact them to pay renewal.
Approx 7 years, having insurance for both my dogs, a mini daschsund and a German shepherd. Pet secure have always been timely in their responses, with any money claimed paid quickly and with no trouble. Costs are reasonable and I wouldn’t be without it.
All good, just a few hiccups with communication.
We have this insurance since we adopted our dogs from the breeder over 7 years ago. We had one claim in the past and a second at the end of last year. We submitted everything and received a survey before we received a first response. The money was on the account before we had received documentation. That was good but unexpected as I don’t check my account as regularly as my mail.
3 years and have had excellent service from pet secure.
Claims are always paid out in a few days.
Great customer service.
Would highly recommend
Great service — Highly recommended
The breeder recommended Pet Secure when we first went to pick up our new Clumber Spaniel puppy — that was 11 years ago! We have been extremely satisfied with their service ever since.
About 1 year and they have saved us thousands when my pup got a little bit sick. Really easy to deal with when making a claim and very high return. Would recommend.
Can’t live without it
3 years I have been with the insurance company and have been very satisfied with everything they have supported myself and fletcher
Peace of mind
I’ve been with this company since my dogs are puppies and this was 8years ago. We really enjoyed as give us a peace of mind!
I have been with pet secure for 11 years. Their service has always been excellent. I have made many claims and have 2 dogs currently insured. I have put a claim in on Friday and the money has been in my bank by Tuesday. Amazing!!!
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