A great benefit
I’ve been with this company for approximately 7 years & made many claims. They are one of the best & do cover most things which is why I moved to them. That process was quite easy. Just read the guide to see what’s not covered so you don’t get a nasty surprise when they break teeth. The online portal doesn’t work too well though especially with mobile which is frustrating as I do everything on mobile. Claims are generally paid within a week or two after lodgement. Staff generally good although they seem to work off a script & can be robotic & ingenuine. Overall though a decent company
before and after service
we used petsecure with our other doggie for 14 years no brainer about who we were going to use for a new doggie service exellent claims always quick and just friendly service
Reassuring know I have good cover for my loved dog.
I have been with Petsecure for my 3 dogs. I have no trouble making claims as my vet. sends the claim through electronically and I always get an SMS from Petsecure when they receive the claim and it is processed promptly.
We are very happy with the efficiency of Petsecure. Your operatives are also kind and most helpful. Highly recommended. Our dog also almost wants to thank you. Both dog and owners doing well!
A Blessing for Gilly and me
This was a good purchase. The claims are resolved in reasonable time. I have had the insurance for at least 8 years. It has meant I can take my Gilly to the vet and have him well cared for and had him be comfortable.
I recently lodged a claim and I am not happy with the results
The results of that claim are on my file
In comparison, my wife has just had a knee replacement
3 1/2 weeks in hospital (surgery and rehab) @ $850.00 per day... $250.00 excess total
Surgeon and Anesthetic $29,500.00... my cost $1,000.00 total
Health fund... $211.04 @ Month
Petsecure.... $140.58 @ Month
You work it out !!!
I blessed to be covered with Pet Secure
I have been with Pet Secure for about 10 years. 2 dogs. Pet Secure have covered some very large expenses for my dogs. I wouldn't have a pet again without their cover. When you are at the Hospital and hope is all but lost you know you can confidently pay over the first $ deposit and know most will be refunded in a couple of weeks. Also the hospital sends the claim directly to Pet Secure so you are refunded quickly for the balance of the account.
It's not often that insurance is better than you thought it would be. Petsecure delivered on everything they promised and more. Value for money and no tricks. Highly recommended after 10 years.
Couldn’t afford to give my poodle the care without it.
Have been with your company for nine years.
Good value and have had claims which have been resolved without delay.
Claims form well itemised, never had to question .
Have also recommended to others.
Policy and Claims process
I have been insured with PetSecure for approximately 24 years and have made many claims, have always been very happy with speedy claims process and service received. While the cost increase over the life of the policy has jumped a lot as my dogs have aged, I still feel it is good value and cannot complain about the service or support provided. I notice that many other companies do not provide all of life cover.
A Bit Expensive, but could not be without Petsecure.
We have a 5 year old Golden Retreiver who has Epilepsy so at the moment taking 20 1/2 tablets a day, so
we have many Bills for Medication, the Vet sends them off to Petsecure, or Bills from the Chemist I post off
to Petsecure, as soon as Petsecure receives them they will SMS me that they have been received then a few days later a Cheque arrives. We have been with Petsecure for about five years, no Complaints.
I wouldn’t be without it.
I’ve had numerous policies for different pets since the late 1990’s. In 2018 one of my pets was diagnosed with bone cancer and while he passed away 6 weeks post diagnosis, PetSecure covered his $8000+ treatment and were so compassionate. The premiums do increase each year but if your animal gets seriously ill or injured you need this insurance. Reuben had crucial ligament surgery years ago and suffered anxiety. His policy meant he could have first class treatment when he needed it most. Claims are processed quickly and I have nothing but praise for this insurance.
A little expensive compared to other pet insurance that have com alone over the years I am happy that l have it they are nice over phone. My dog got sick at 12years of age and can not complain
I Would not be without pet insurance
At this moment i have found petsecure to be the best value for insurance
Petsecure resolves the claims in quick time. They get on to straight away and let you know it in the process of being done
Not sure about four or five years
Would not be able to live without Pet Insurance
I’ve been with PetSecure for 8 years. I have had numerous claims all of which are resolved within days. I couldn’t live without it! It is comforting to know I have insurance for my pet.
Have been covered since puppy days & let secure have been very fair with cover.
Always very good with communicating with processing & pay expenses which are fair & true. We will continue our cover & have recommended pet secure to many friends. It is so important to have cover to fulfill upmost health for your pet(s)
Great pet insurance
Great value for our policy for our furry friend.
Always easy to claim and it’s resolved within 24hrs. We have been with pet secure for 5 years. We are extremely happy with the service we receive.
My Claims are paid out in a fairly good time frame but premiums after 10 years of membership are so high, that now I can barely afford it any more.
Good value to start with but not so sure with the yearly price increases
Have had my Bichon Frise insured since July 2011. Premium started at $425.95 now in 2019 it is $,1206.02 with reductions in schedule of benefits. My recent claim was paid promptly but previously there always seemed to be a problem with the paperwork. Also, having to only be able to pay yearly is a bit of a stretch when you're retired on a limited income.
I need pet insurance it is a choice of treatment or death for my dogs.
I am very pleased with the way my claim was paid in a short time after receiving my claim. I think it is getting to expensive to insure dogs, Even for my young dog the cost seems very high, however I really have no option so will continue to insure my dogs.. I have been with Petsecure for 4.5 years
- ‹ Prev
- Next ›
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.