AI reviews summary
Pros
Verdict
Competitive pricing, a broad product range, and efficient delivery are the primary strengths. While there are isolated reports of stock discrepancies and shipping delays, the overall experience is consistently positive for both online and in-store customers.
I searched for my cats favourite cat biscuits and found Petso! I received a $5 off voucher for being a new customer and a brilliant sale price on their favourite food. Easy to order, arrived on time. Very happy thanks.
Great unit. We got the Pura Max 2 delivered fast and works a treat. Currently on kitten mode but manually triggering a clean using the app works awesome. Have since purchased some back up supplies like extra bags, deodoriser and this was also sent quickly. Thanks Petso. Really make pet shopping easier than most companies out there!
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Some of The products you buy at Petso you can’t buy anywhere else , I love the German cat food in 800 grams tins as I have 14 rescue cats , it’s really good quality and the bigger cans of Leonardo cat food go a long way . Thanks petso for great food and great prices
Reviews with attachments
Very disappointing tofu litter! Extremely dusty and triggered allergies in my cats. This brand is the dustiest tofu litter I’ve ever used. Clouds of dust every time I pour it or scoop. It doesn’t clump well, when you scoop it up falls to small clumps and makes a mess. Will be switching back to my old brand. Do not recommend!
Poor representation of products on site. Chose the item below believing it to be a water fountain. On delivery, it was actually for 3 water filters. Apparently on the next page, you can switch between the filters ($51) or the fountain (>$100). This is certainly not clear from their site. Just be careful of false adverstising.
I recently purchased a cat tree from Petso, and I’m really happy with it! The quality is excellent, it’s sturdy and well-made, and the price is very reasonable. Their cat food prices are also very competitive, with a great variety of brands and products to choose from. Petso is truly a one-stop shop for all your pet needs, making shopping so much… Read more
easier and more convenient.
Great value for money, excellent product range, and definitely a pet shop I’d highly recommend!
Great service, I have purchased pet products on Petso a lot of times. They delivered order quick, good quality products, free delivery fee and great value!
The Team at Petso was very helpful, we got the cutest backpack for our cutest family member - Coco. She loves so much, we travel with here everywhere - very versatile with the light and fan to keep her comfortable - check her out on instagram - https://www.instagram.com/nguyencoco8826/
I have been ordering from Petso for 2 years. Prices are good, they have products other places lack & even though I live rural, they don’t take advantage by charging ridiculous postage like others do. My orders always come within 2-3 days which is excellent service. They are my favourite online pet supplies store.
Great range, price and fast delivery! Highly recommend, will definitely order again
Arrived quick and is super cute, Bug loves her leaf
Website is easy to navigate, products are good value and delivery was quick and efficient.
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Latest follow-ups
Great variety of kitty litter, great communication etc the only issue we have is the postage and how long it takes, there’s a huge difference in express and standard pricing, too.
Follow-up · So it’s like 10-15$ for 5-7 day standard or $50-60 for express.
Positive reviews
Good, fast service and delivery. The cat food is a little more expensive than some stores in town but by the time I call around them all or visit them I will have used enough petrol to warrant the slightly higher prices.
Petso is like any business and things go wrong but each time been a couple of picking errors they have been very prompt in refunding the item and if you are reading a negative review its because the inconnsiderate customer HASN"T contacted them to have the matter fixed. We recommend Petso to all our friends and customers as they have an enormous… Read more
selection at very good prices and our Bobby Cat would be lost without them as he has a food allegy and Petso is one of a very few places we can buy suitable food at great prices.
Needed a XL pee pad urgently and they have it in stock! Out of stock of my usual hunts of Kmart and Bunnings. Then, pleasantly surprise to find that they had a large range of dog food including Taste of the Wild which my dog enjoys.
Negative reviews
Really disappointing experience. Had to follow up after 1 week post order that no further processing had occurred to be told items were out of stock. Was offered a refund or to wait. Asked ETA and was told early the following week. Was given a delivery date that came and went with no delivery. Reached out for an update and did not get a response… Read more
for days. Items finally arrived but will not use again. Poor customer service and expectations were definitely not met as per their own policy and FAQ
I ordered 2 items on 7th September, including calming treats I needed for my cats who are anxious. I had previously been stuffed around by another company and thought I’d try this one as I knew my cats would need them while I was away for a few days. After several days with no updates or delivery information, I sent an email. No response was… Read more
received. I had no updates, nothing except of course marketing spam. I sent another email - no actual response but finally I received the generic “your package has been sent” on the 19th. 12 days later! What a joke. If I knew it would take so long I would’ve taken time off work and gone to a physical store. Thanks to their poor service my cats struggled while I was on a work trip and they’ve scratched up my brand new couch. Useless. Don’t expect any type of customer service from these guys or the courtesy of an update if something will be significantly delayed. I was trying to cancel the order because it’s of no use to me now and I’d have rathered my money back. Yet to see if any package actually arrives.
WERE GOOD - NOW RUBBISH!! I live in SA - I was mistaken for SOUTH AFRICA!! Charging $100 delivery because I am RURAL! I live 20 mins from the CITY!! Therefore CBD! I have had SEVERAL "chats" to sort this out but I am not getting anywhere! Probably owned by non Australians!
Recent reviews
A great site with an amazing range of products. Prices are competitive but still compare before buying as some sites have better deals. Customer service, when there is an issue, is second-to-none. I had a major issue with the delivery company, not Petso, but Petso dealt with it, kept me up-to-date until it’s resolution
Thank you Petso for establishing your wonderful business, I regularly shop online at Petso for all my cats needs, ordering is easy, delivery is fast, and the product range is great
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Ordered Royal Canin Kitten wet food online from Petso and the process was easy as. Paid using PayPal and the large box of kitten food arrived two days later delivered to my front door. Wolfie the Maine Coon kitten was there to greet the courier and has been woofing down his new kitten food for his breakfast daily. Big thank you to Petso from Wolfie.
Our 8yo Cavoodle still enjoys the Animals Like Us Raw Mix 50 Grass Fed Beef. Buying the 3.6kg bag is definitely value for money. Fast delivery and packed well, too. Team Petso doesn't disappoint.
Fast shipping, well packed so little food tubes arrived safely. My fussy little cat (who has no teeth) loves these treats. Expensive but PETSO had the best price going.
Good variety of products and easy ordering system. My dog and cat love their pet food. Excellent communication and very good experience with their services and delivery.
The staff at Petso Melrose Park are 10/10. Every time we’ve gone there we’ve been greeted with smiles and our puppy has always been welcomed and received a dry food sample. Really great service.
I have been purchasing “pure life” dog kibble since I heard about it and am still purchasing. I have 4 pugs and 1 dashound. They don’t get bored with the food as I they have a different flavour with each new bag. They love it, just love it!! As for me, I am happy they are finally getting all the nutrition to meet their daily needs. Thankyou pure life and thankyou pesto for supplying it.
I have visited Petso multiple times ever since adopting my cat in August. Both stores have a large range of good and the price is also really good. I would recommend and I will definitely visit again.
I ordered a variety of pet treats while there was a sale on, as well as a pet bathtub. I was very happy with all the products. They were all high quality and exactly as expected. The packaging was excellent, and everything arrived safely and promptly. Thank you for the great products and service!